scholarly journals REGIONAL TAX SERVICE QUALITY STRATEGY RIGHTS TO LAND AND BUILDING IN THE CITY OF BEKASI

2021 ◽  
Vol 7 (1) ◽  
Author(s):  
Asep Kusdiman Jauhari ◽  
Wahyudin Wahyudin ◽  
Kamal Alamsyah
Keyword(s):  
Service Quality ◽  
Development Strategy ◽  
Descriptive Analysis ◽  
Real Data ◽  
Development Strategies ◽  
Cultural Development ◽  
Structural Development ◽  
Infrastructure Development ◽  
Strategic Factors

The main problem in this research is that the service quality strategy of the Regional Tax on Acquisition of Land and Building Rights (BPHTB) in Bekasi City has not been effective. The research method used by researchers is descriptive analysis with this type of research is qualitative. Qualitative methods are chosen with the consideration that this method is expected to obtain real data and is able to study research problems in depth so that the expected results can be obtained. Based on the results of the analysis, that there are strategic factors that can improve the quality of local tax services for land and building rights acquisition fees in Bekasi City, namely structural development strategy factors, development or simplification strategies, infrastructure development strategies, cultural or cultural development strategies and development strategies. entrepreneurship However, in its implementation there are strategic factors that have not been running effectively, namely entrepreneurial development strategy factors, so that there are still problems faced related to improving the quality of local tax services for Acquisition of Land and Building Rights in Bekasi City. This of course also has not been able to provide the best way to provide quality public services, especially with regard to local tax services for Acquisition of Land and Building Rights in Bekasi City.

scholarly journals FORMULASI STRATEGI PENGEMBANGAN PELABUHAN PERIKANAN NUSANTARA PENGAMBENGAN JEMBRANA

2012 ◽  
Vol 2 (1) ◽  
pp. 87
Author(s):  
A. Suherman
Keyword(s):  
Service Quality ◽  
Competitive Advantage ◽  
Human Resource ◽  
Development Strategy ◽  
Development Strategies ◽  
Descriptive Survey

Strategies are required by any Fishery Port (PP) in order to have a clear direction in achieving the desired objectives to develop a competitive advantage so that FP can not only survive, but also to win the competition. The purpose of this study is to formulate the development strategies of Pengambengan NFP. The method used was a descriptive survey of case study. The results of this study show that Pengambengan NFP development strategy include: (1) The increase in Pengambengan NFP service quality, (2) improvement capacity and institutional coordination, (3) revitalization, improvement, maintenance and development facilities in Pengambengan NFP to be the center of integrated fisheries activities (4) capitas support to increase access in Pengambengan NFP capture fisheries, and (5) Improve the quality of human resource and fishery communities in the Pengambengan NFP.

scholarly journals STRATEGI PENGEMBANGAN AGROINDUSTRI BERAS SIGER DI DESA WONOKARTO KECAMATAN SEKAMPUNG KABUPATEN LAMPUNG TIMUR DAN DESA MARGOSARI KECAMATAN PAGELARAN UTARA KABUPATEN PRINGSEWU

2020 ◽  
Vol 8 (3) ◽  
pp. 374
Author(s):  
Rizky Ramdhani Puspanegara ◽  
Raden Hanung Ismono ◽  
Eka Kasymir
Keyword(s):  
Data Analysis ◽  
Development Strategy ◽  
Swot Analysis ◽  
Descriptive Analysis ◽  
Development Strategies ◽  
Case Study Method

This research aims to analyze development strategies of siger rice agroindustry.  This research uses a case study method.  The samples are two different siger rice agroindustries and stakeholders on agroindustry. The method of data analysis used are descriptive analysis and SWOT analysis. The results of this research showed that, for Wonokarto village, the combination of IFE and EFE values was 1.81 and 1.51, and for Margosari Village was 0.56 and 1.38.  Both combinations in the IE matrix shows that the positions are in quadran, meaning that the agroindustries are in the growth position. The best priority strategies for growing agroindustry are increasing the quality of the product and making an innovation for the product.Key words: development strategy, siger rice, SWOT analysis

scholarly journals Pengaruh Kualitas Pelayanan Customer Service Terhadap Kepuasan Nasabah Pada Bank BJB Cabang Subang

ijd-demos ◽  
2020 ◽  
Vol 1 (2) ◽  
Author(s):  
Agus Dedi Subagja ◽  
Hanifah Hanifah
Keyword(s):  
Statistical Analysis ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Customer Service ◽  
Descriptive Analysis ◽  
Total Sample ◽  
High Level ◽  
Statistical Analysis Methods ◽  
Research Analysis

Kualitas pelayanan adalah totalitas fitur dan karakteristik produk atau jasa yang tergantung pada kemampuannya untuk memuaskan kebutuhan yang dinyatakan atau tersirat. Kepuasan pelanggan adalah tingkat perasaan seseorang setelah membandingkan kinerja (atau hasil) yang ia persepsikan dibandingkan dengan harapannya. Penelitian ini bertujuan untuk menganalisis kualitas pelayanan customer service terhadap kepuasan nasabah dan menguji pengaruh kualitas pelayanan customer service terhadap kepuasan nasabah pada Bank BJB cabang Subang. Penulis menggunakan pendekatan kuantitatif dengan metode analisis deskriptif dan analisis statistik. Populasi pada penelitian ini sebanyak 3.841, dengan jumlah sampel yang diambil sebanyak 100 orang. Sedangkan alat pengumpulan data yang digunakan adalah kuesioner. Hasil analisis penelitian menunjukkan pengaruh kualitas pelayanan customer service terhadap kepuasan nasabah pada Bank BJB cabang Subang menunjukkan tingkat hubungan yang tinggi dengan kontribusi pengaruh yaitu sebesar 64,4% dan sisanya sebesar 35,4% dipengaruhi oleh faktor lain yang tidak diteliti.Service quality is the totality of features and characteristics of a product or service that depends on its ability to satisfy stated or implied needs. Customer satisfaction is the level of one's feelings after comparing the performance (or results) he perceives compared to his expectations. This study aims to analyze the quality of customer service service to customer satisfaction and examine the influence of customer service quality on customer satisfaction at the Bank of the Subang branch BJB. The author uses a quantitative approach with descriptive analysis and statistical analysis methods. The population in this study was 5,240, with a total sample of 100 people. While the data collection tools used were questionnaires. The results of the research analysis showed the influence of customer service quality on customer satisfaction at the Bank of the Subang branch BJB showed a high level of relationship with the contribution of influence that is equal to 64.4% and the remaining 35.4% is influenced by other factors not examined.

scholarly journals The Influence of Service Quality on inpatients Satisfaction: Study at Bahagia Hospitals, Makassar City

Jurnal Office ◽  
2021 ◽  
Vol 7 (1) ◽  
pp. 21
Author(s):  
Herlina Sakawati ◽  
Nina Agustina ◽  
Sulmiah Sulmiah
Keyword(s):  
Quality Of Service ◽  
Data Analysis ◽  
Service Quality ◽  
Significant Influence ◽  
Research Method ◽  
Descriptive Analysis ◽  
Sampling Technique ◽  
Survey Method ◽  
Inferential Analysis

This study aims to determine the effect of service quality on inpatient satisfaction at the Bahagia Hospital in Makassar City. The research method used is a quantitative survey method using an explanatory approach. A sample of 100 people who are inpatients at the Bahagia Hospital using accidental sampling technique. The data analysis used is descriptive analysis and inferential analysis. The results showed that the quality of service had a significant influence on the satisfaction of inpatients at the Bahagia Hospital. This shows that service quality has an important role so that service delivery can provide results in accordance with what patients expect

scholarly journals Evaluasi Program Pemberdayaan Usaha Mikro Kecil dan Menengah (UMKM) LAZISMU Magetan dengan Pendekatan Diagram Kartesius

Al-Muzara ah ◽  
2021 ◽  
Vol 9 (2) ◽  
pp. 147-165
Author(s):  
Azhar Alam ◽  
Harun ◽  
Nisrina Mar-atus Sholihah ◽  
Aditya Nurrahman
Keyword(s):  
Service Quality ◽  
Communication Skill ◽  
Descriptive Analysis ◽  
Strategic Location ◽  
Survey Results ◽  
Cartesian Coordinate ◽  
The Impact ◽  
Priority Factor ◽  
Economic Income

This study aimed to determine the effect of zakat empowerment with MSMEs on the economic people empowerment according to the mustahik perceptions. This research used descriptive analysis with Cartesian coordinate approach. The results showed that the quality of LAZISMU in the MSMEs empowerment program in each dimension of tangible, reliability, responsiveness, assurance, and empathy was almost entirely good quality. The tangible dimension can be shown through the ease of procedures for submitting assistance and the period of its realization. The suitability between everything described by the officer with the reality on the reliable dimension is the main priority factor. The politeness, friendliness and communication skill of officers in the empathy dimension are factors that must be maintained. While transparency in providing information on survey results on the assurance dimension is a low priority factor. The monitoring on the impact of empowerment on the responsiveness dimension and the strategic location of the LAZISMU office on the tangible dimension was considered excessive. There is an effect of zakat empowerment with MSMEs on increasing the people's economic income in terms of service quality according to the perceptions of mustahik. This research suggests LAZISMU Magetan for accelerates the realization of assistance proposals and the ease in applying for assistance.

scholarly journals Analysis of the Effect of Service Quality on the Level of Satisfaction, Trust and Interest in Revisiting Outpatients at the Hospital dr. Soepraoen Malang

2019 ◽  
Vol 1 (1) ◽  
Author(s):  
Anang Junaidi ◽  
Sandu Siyoto ◽  
Nurwijayanti Nurwijayanti
Keyword(s):  
Service Quality ◽  
Research Design ◽  
Descriptive Analysis ◽  
Joint Effect ◽  
P Value ◽  
Hospital Services ◽  
Cross Sectional ◽  
Level Of Satisfaction ◽  
Number Of Visits

The hospital as a health service institution is required to provide a complete service and always maintain the quality of its services. Data on the number of visits of patients in the outpatient poly hospital Dr. Soepraoen Malang in the period of 2016-2017 and in 2018 the number of visits has still not increased and there are still complaints from outpatients on the quality of services provided. This shows that the service has not been optimal. The consumer interest in using the services of the same service provider is strongly influenced by the experience of satisfaction with the services provided previously. Patient satisfaction with hospital services will have an impact on repeat visits and trust in the hospital. The purpose of this study was to analyze the effect of service quality on the level of satisfaction, trust and interest in revisiting outpatients in Dr Soepraoen Hospital Malang. The research design used is quantitative by using analytic surveys. The research design uses Cross Sectional with Accidental Sampling method with a sample of 100 respondents. Data collection using closed questionnaires and interviews. The data analysis used is descriptive analysis, and path analysis. The results showed that the Service Quality variable had a significant effect on the Satisfaction variable; Service Quality variables have a significant effect on the Trust variable; Service Quality variables have a significant effect on the Interest of Revisiting and there is also a joint effect of the variable Quality of Service, Satisfaction, Trust has a significant effect on the Interest in Revisiting Outpatient Hospital Dr. Soepraoen Malang with p-value <0.05. Based on the research, it is necessary to do further research qualitatively about unsatisfactory hospital services.

scholarly journals STRATEGI PENGEMBANGAN INDUSTRI KECIL CARICA

JEJAK ◽  
2015 ◽  
Vol 8 (1) ◽  
Author(s):  
Adi Permadi
Keyword(s):  
Human Resources ◽  
Development Strategy ◽  
Swot Analysis ◽  
Descriptive Analysis ◽  
Analysis Method ◽  
Role Of Government ◽  
Business Units ◽  
Marketing Data ◽  
Consumer Tastes

<p>Tujuan penelitian ini untuk mengetahui bagaimana profil industri kecil carica di Kabupaten Wonosobo serta untuk mengetahui strategi pengembangan apa yang bisa digunakan. Variabel yang diteliti adalah profil industri yang meliputi sumber daya manusia, permodalan, teknologi, dan pemasaran. Metode analisis data yang digunakan adalah metode analisis deskriptif dan analisis SWOT. Berdasarkan hasil penelitian menunjukkan bahwa profil industri kecil carica di Kabupaten Wonosobo pada tahun 2014 ada 15 unit usaha. Ada beberapa prioritas strategi pengembangan yaang dilakukaan yaitu strategi SO dengan meningkatkan kualitas SDM, memanfaatkan tenaga kerja dari daerah sekitar, dan mengoptimalkan lokasi industri yang strategis. Strategi WO menyiapkan stok produk carica, mengoptimalkan produk carica, dan mengoptimalkan pelatihan dari dinas terkait. Strategi ST dengan meningkatkan kualitas ciri khas produk carica,peranan pemerintah dalam hal mengantisipasi bencana longsor di Dieng, dan melakukan inovasi produk carica. Strategi WT dengan meningkatkan kemampuan manajerial pengusaha, menaikkan harga jual produk carica, dan pada musim kemarau diganti dengan produk makanan komoditas Kabupaten Wonosobo. Berdasarkan hasil penelitian, strategi yang diterapkan dalam kondisi ini adalah mendukung kebijakan yang agresif, yaitu industri kecil carica di Kabupaten Wonosobo dapat bersaing dengan produk olahan makanan jenis lainnya dari berbagai daerah dengan cara menjaga dan meningkatkan kualitas produk carica yang dihasilkan.</p><p>The purpose of this study to find out the profiles of carica industries in Wonosobo regency and to determine what is the development strategy can be used. The variables in this research belongs to human resources, capital, technology, and marketing. Data analysis method used is descriptive analysis method and SWOT analysis. Based on the results of this study showed that small industrial profiles carica in Wonosobo regency in 2014 there were 15 business units. There are several priority development strategies did, those are SO strategy to improve the quality of human resources to improve product quality of carica, utilizing the labor of the surrounding area to increase carica industry, and optimize strategic industrial location. WO strategy to prepare the inventory in the form of stock products carica, carica optimize product to meet consumer demand, and optimize the training of relevant agencies. ST strategies to improve the quality and characteristics of products carica, requires the role of government in terms of anticipating landslides in Dieng, and carica product innovation to improve consumer tastes. WT strategy to improve the managerial capacity of employers, raise the price of products carica, and in the dry season production carica replaced with other processed food products act. Based on the research results can be concluded, the strategy adopted in this condition is to support an aggressive policy.</p>

scholarly journals ANALISIS KELAYAKAN DAN STRATEGI PENGEMBANGAN WILAYAH DALAM WACANA PEMBENTUKAN DAERAH OTONOM BARU BOGOR TIMUR

2017 ◽  
Vol 20 (1) ◽  
pp. 87
Author(s):  
Aan Nurhasanah ◽  
Bambang Juanda ◽  
Eka Intan Kumala Putri
Keyword(s):  
Regional Development ◽  
Development Strategy ◽  
Descriptive Analysis ◽  
Infrastructure Development ◽  
Scoring Method ◽  
Location Quotient ◽  
Autonomous Region ◽  
Regional Development Strategy ◽  
Development Analysis ◽  
Main Factor

ABSTRACTBogor District as one of large region and large number of population has any problems related to accesibility and equity welfare.  Regional proliferation considered as a way to overcome that problems.  The study used scoring method based on PP no. 78 2007 with descriptive analysis, location quotient analysis, and Klassen Tiphology. This study was aimed to analyzed feasibility of regional proliferation and to formulate regional development strategy based on economic potentials in eastern Bogor District region. In general the result showed that eastern Bogor District region appropriate to organize as an autonomous region.  High economic potential and fiscal cappacity of eastern Bogor region can be made as main factor to recommended eastern Bogor District region as an autonomous region.  Thus, the selected strategies are how to develop backward regions base on leading sector, support primary sector development such as agricultural. Goverment policy is important to optimize natural resources management, spread out infrastructure development mainly to support rural area development. The implication of policy directed base on each region characters such as social, culture, spatial, basic sector.   Furthermore regional development analysis can be set base on sub-district region. 

scholarly journals The Influences of Service Quality and Individual Characteristics on Vocational Training Effectiveness

2021 ◽  
Vol 13 (23) ◽  
pp. 13207
Author(s):  
Wei Hsu ◽  
Pei-Wen Chen
Keyword(s):  
Service Quality ◽  
Vocational Training ◽  
Descriptive Analysis ◽  
Linear Regression Analysis ◽  
Rapid Change ◽  
Personal Characteristics ◽  
Individual Characteristics ◽  
Training Effectiveness ◽  
Training Organization

With the rapid change of the industrial environment and social development, vocational training must be constantly updated in accordance with these changes, and combine and expand the use of civilian training resources to increase vocational training pipelines and enhance competitiveness. Thus, vocational training organizations play an important role in the function of future labor force development and the sustainability of education. The purpose of this study is to explore the influences of training organizations’ service quality and trainees’ individual characteristics on the effectiveness of the vocational training. The study employed Kirkpatrick’s evaluation model to measure the unemployed effectiveness of the vocational training and the SERVQUAL to quantity the service quality of the vocational training organization. A questionnaire survey was conducted at a vocational training organization for beauty and hairdressing in Taiwan. This study distributed 479 questionnaires and obtained 216 valid samples. The data was analyzed by using the reliability analysis, descriptive analysis, analysis of variance, and multiple linear regression analysis. The results revealed that training organizations’ service quality and trainees’ personal characteristics significantly positively affect training effectiveness for trainees. This paper serves as a reference for training organizations and policy makers to improve and monitor the service quality of vocational training organizations, elevate training effectiveness, and achieve the sustainability of vocational educations.

scholarly journals Visitor Satisfaction and Tourist Attraction Image

2021 ◽  
Vol 13 (2) ◽  
pp. 33
Author(s):  
B.O.Y. Marpaung ◽  
Felicia Tania
Keyword(s):  
Service Quality ◽  
Development Strategy ◽  
Destination Image ◽  
Tourist Destination ◽  
Tourist Destinations ◽  
Visitor Satisfaction ◽  
Travel Motivation ◽  
Tourist Satisfaction ◽  
Functional Aspects

Tourist destination image is formed through tourists&#39; perception, which is significantly influenced by interrelated factors related to tourists and the tourist destination itself, i.e., travel motivation, service quality, and tourist satisfaction. The object of this research is the Parapat city in Simalungun Regency North Sumatra Province of Indonesia. Parapat in Simalungun Regency, as a high potential tourist destination in North Sumatera Province of Indonesia, must be able to create a positive image to increase the number of tourist visits. The purpose of this study is to analyze the direct and indirect influence of tourists&rsquo; motivation to travel, service quality, and tourist satisfaction towards the image of Parapat. This study suggests a tourist development strategy through the formation of Parapat positive destination image from tourist&rsquo;s perspective, hence will provide benefits for Parapat tourism stakeholders in developing and managing tourist destinations by improving the quality of existing functional aspects.

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