scholarly journals Inovasi e-Layanan Kepustakaan di Perpustakaan Lembaga Riset Studi Kasus pada Pusat Data dan Dokumentasi Ilmiah

2021 ◽  
Vol 2 (2) ◽  
pp. 84-93
Author(s):  
Rahmadani Ningsih Maha ◽  
Nur Rizzal Rosiyan
Keyword(s):  
Risk Management ◽  
Research Method ◽  
Service System ◽  
Service Innovation ◽  
Service Systems ◽  
Library Services ◽  
Library Service ◽  
Excellent Service ◽  
Regional Service ◽  
Scientific Documentation

Library service innovation is part of realizing the excellent service of the library.The pandemic period that occurred from March 2020 to mid-2021 made the Library Of Data and Scientific Documentation Center of the Indonesian Institute of Sciences strive to innovate e-library services.The innovations carried out by the Data and Scientific Documentation Center Indonesian Institute of Sciences Library include innovations of its service types, revision and addition of ISO Library Services (SOP) & risk management, and Regional Service Systems integrated in INTRA LIPI.The research method used is through observation and study of literature. The purpose of this writing is to inform the innovation of PDDI LIPI's e-service literature including the type of service, revision and addition of ISO Library Services (SOP) & risk management and Regional Service System integrated in INTRA LIPI and challenges must be faced so that this innovation can be realized.

Innovation in service ecosystems

2016 ◽  
Vol 27 (4) ◽  
pp. 619-651 ◽  
Author(s):  
Kotaiba Aal ◽  
Laura Di Pietro ◽  
Bo Edvardsson ◽  
Maria Francesca Renzi ◽  
Roberta Guglielmetti Mugion
Keyword(s):  
Design Methodology ◽  
Service System ◽  
Service Innovation ◽  
Service Systems ◽  
Narrative Approach ◽  
Resource Integration ◽  
Content Type ◽  
Service Ecosystems

Purpose – The purpose of this paper is to extend the understanding of innovation in service ecosystems by focussing on the role of values resonance in relation to the integration of brands, service systems and experience rooms. Design/methodology/approach – An empirical, explorative case study of an innovative service system is carried out using a narrative approach and presented in the form of a saga. Findings – Insights gleaned from the empirical study are used for conceptual developments. Analysis of the empirical case study is presented as four lessons linked to values, brands, service systems and experience rooms. Originality/value – The paper extends a conceptual framework of innovative resource integration in service ecosystems. The paper also contributes four propositions to inform theory: values resonance is a basis for service innovation, the innovative integration of brands based on values resonance can foster innovation, the integration of resources across service system boundaries grounded in values resonance can enable innovation and the integration of experience rooms into a coherent servicescape based on values resonance can support novel forms of resource integration and value co-creation efforts in service ecosystems.

scholarly journals Library Service Innovation in The Department of Archives and Library of Bandung District

2021 ◽  
Vol 1 (2) ◽  
pp. 55-64
Author(s):  
Diva Thea Theodora Ismail ◽  
Rosiana Nurwa Indah ◽  
Rifqi Zaeni Achmad Syam
Keyword(s):  
Qualitative Research ◽  
User Interface ◽  
Data Collection ◽  
Mobile Application ◽  
Research Method ◽  
Public Libraries ◽  
Service Innovation ◽  
Mobile User ◽  
Library Service ◽  
User Friendliness

The Bandung Regency Archives and Libraries Service is one of the regional public libraries of Bandung Regency which has service innovations during the COVID-19 pandemic. The Bandung Regency Archives and Library Service provides a mobile user interface service named i-Sabilulungan. The purpose of this study was to determine the usefulness of the i-Sabilulungan application as a service innovation during the COVID-19 pandemic at the Bandung Regency Archives and Library Service. The research method used in this research is descriptive qualitative research method with data collection techniques through observation and interviews. In this study, the informants were librarians managing the i-Sabilulungan mobile application. The results of this study reveal that i-Sabilulungan as a library service innovation for the Bandung Regency Archives and Libraries Service has fulfilled an important element in the application of the mobile user interface application. The i-Sabilulungan application has fulfilled 10 elements of the application of the mobile user interface application which consists of several elements including connectivity, simplicity, directional, informative, interactivity, user friendliness, comprehensiveness (completeness), continuity (sustainable), personalization (personalization) and internal elements (internal).

scholarly journals BUILDING SMART COMMUNICATION IN SERVICE LIBRARY

Edulib ◽  
2017 ◽  
Vol 6 (2) ◽  
Author(s):  
Ulfah Rulli Hastuti
Keyword(s):  
Service Use ◽  
Body Language ◽  
Communication Strategy ◽  
Library Services ◽  
Library Service ◽  
Excellent Service ◽  
Communication Interaction ◽  
Service Building ◽  
Valid Information

Abstrak. Salah satu upaya perpustakaan dalam memenuhi harapan pemustaka adalah meningkatkan layanan kepada pemustaka. Komunikasi dalam konteks layanan perpustakaan mengajarkan kepada  kita bagaimana berkomunikasi, berinteraksi, menjalin hubungan dengan pemustaka atau pemakai perpustakaan sehingga tercipta kesan yang menarik dan dapat memberikan kepuasan kepada pengguna atau penerima layanan. Pemberian layanan jasa berupa informasi kepada pemakai identik dengan sikap melayani. Komunikasi yang cerdas merupakan strategi komunikasi yang tepat untuk diterapkan dalam layanan di perpustakaan. Dengan membangun kecerdasan komunikasi dalam layanan di perpustakaan sangat diharapkan pemustaka akan merasa puas dalam memenuhi kebutuhan informasi dan merasa nyaman berada di perpustakaan. Kecerdasan komunikasi untuk layanan diperpustakaan dibangun dengan menerapkan prinsip-prinsip komunikasi yaitu  berbicara yang benar dalam memberikan bantuan informasi, menggunakan kata-kata yang efektif dalam merespon pesan atau kebutuhan pemustaka, menggunakan kata-kata yang pantas untuk menghargai pemustaka dan bertutur kata lemah lembut dalam memberikan bimbingan. Dengan menerapkan kelima prinsip komunikasi  dalam layanan di perpustakaan selain dapat mewujudkan layanan prima juga akan memberikan citra yang baik bagi perpustakaan. Kata kunci : layanan perpustakaan,  kecerdasan  komunikasi, layanan prima Abstract. One the performances library in full fill expectation of user is increasing services for user. Communication in the context of library services is to teach us how we make communication, interaction in connection whith user to make good impression of interesting so give satisfaction to user.. Giving of service of information for user is identical with  an attitude of service. Smart communication is communication strategy in library service. Building smart communication  in library service is hope  user be satisfaction in searching information and comfortable  in library. Smart communication in the library service use principals of communication which are giving valid information, using effective word in respond and interaction, warm and friend in the gesture of body language. By practice these principals, it will implemented a good services and a good performance for library. Keyword : library service, smart communication, excellent service

Preliminary Discussions on Several Characteristics of Service Value

2010 ◽  
Vol 1 (3) ◽  
pp. 50-62 ◽  
Author(s):  
Chao Ma ◽  
Zhongjie Wang ◽  
Xiaofei Xu
Keyword(s):  
Service System ◽  
System Development ◽  
Service Innovation ◽  
Service Design ◽  
Service Systems ◽  
Central Position ◽  
Service Engineering ◽  
Service Value ◽  
Service Models ◽  
Service Mode

Service is defined as a provider-to-client co-production that creates and captures value while sharing risks. Value plays a central position in the lifecycle of services, for example, new values are defined in service mode, designing service models to support the proposed values, and developing service systems to deliver values to customers and providers. It is also necessary to make clear what kinds of characteristics service value has. In this paper, the authors make a classification on service values and discuss characteristics of service value, that is, transitivity, decomposability, partition, transformation, and dependency. The authors illuminate these characteristics by presenting several practical examples, as well as introducing value-aware service engineering and methodology (VASEM). Results of this paper will provide references to value-oriented service innovation, service design and service system development in SSME domain.

Preliminary Discussions on Several Characteristics of Service Value

2012 ◽  
pp. 228-241
Author(s):  
Chao Ma ◽  
Zhongjie Wang ◽  
Xiaofei Xu
Keyword(s):  
Service System ◽  
System Development ◽  
Service Innovation ◽  
Service Design ◽  
Service Systems ◽  
Central Position ◽  
Service Engineering ◽  
Service Value ◽  
Service Models ◽  
Service Mode

Service is defined as a provider-to-client co-production that creates and captures value while sharing risks. Value plays a central position in the lifecycle of services, for example, new values are defined in service mode, designing service models to support the proposed values, and developing service systems to deliver values to customers and providers. It is also necessary to make clear what kinds of characteristics service value has. In this paper, the authors make a classification on service values and discuss characteristics of service value, that is, transitivity, decomposability, partition, transformation, and dependency. The authors illuminate these characteristics by presenting several practical examples, as well as introducing value-aware service engineering and methodology (VASEM). Results of this paper will provide references to value-oriented service innovation, service design and service system development in SSME domain.

scholarly journals Learning, Scholarship and Public Libraries in Pre and Colonial Sudan

2017 ◽  
Vol 13 (17) ◽  
pp. 54
Author(s):  
Al haj Salim Mustafa
Keyword(s):  
General Public ◽  
Research Method ◽  
Public Libraries ◽  
Public Library ◽  
Historical Research ◽  
Library Services ◽  
Historical Overview ◽  
Journal Articles ◽  
Library Service

Although the idea of providing public library services to the general public is basically a westernized concept, nevertheless the Sudan has a long tradition of learning and scholarship in which one could argue that an embryonic and rudimentary public library service of some sort had been established. The purpose of this paper is to provide an historical overview of this learning and scholarship development and to explore the forces social, historical and political that led to the emergence of public libraries in pre and colonial Sudan. The historical research method was used to describe such forces employing mainly books, journal articles and to a lesser extent theses and dissertation. This will be followed by a discussion and conclusion.

Reader service experience system of intelligent library based on artificial intelligence and machine learning

2021 ◽  
pp. 1-11
Author(s):  
Wang Songyun
Keyword(s):  
Digital Library ◽  
Clustering Algorithm ◽  
Service System ◽  
Video Retrieval ◽  
Social Economy ◽  
Video Data ◽  
Software Requirements ◽  
Library Service ◽  
The Times ◽  
Video Recovery

With the development of social economy and the improvement of science and technology, digital video on the Internet is increasing rapidly, and it has become a new force to promote the development of the times. Most of these videos are stored in the memory, which poses a great challenge to the research and development of the system. The reader service system is an important part of library service. The library uses it to collect information resources, not just for service and work. The document combines the video of library service, the analysis of video recovery and video software requirements of digital library, puts forward the design goal and conception of video search, and puts forward a foundation. From the video data of digital library, video retrieval experiments are gradually carried out. These experimental results show that the number of enhanced dynamic clustering algorithm increases to ensure the complexity of the image.

Network Management and Service Systems

2015 ◽  
Vol 28 (1) ◽  
pp. 38-56 ◽  
Author(s):  
Rainer Alt ◽  
Clemens Eckert ◽  
Thomas Puschmann
Keyword(s):  
Network Management ◽  
Service Providers ◽  
Service System ◽  
Financial Service ◽  
Service Systems ◽  
Service Science ◽  
Support Network ◽  
Value Chains ◽  
Dynamic Configuration ◽  
Oriented Research

Service science views companies as service system entities that interact with other entities to create value. In today's networked value chains competition is no longer among companies, but among networks that may be regarded as service ecologies. Following service science each entity comprises a dynamic configuration of resources and structures, thus a variety of design aspects needs alignment within these ecologies. To manage service ecologies this article suggests to link insights from network management with service science. A multi-dimensional framework consistently describes the organizational aspects of network management among service system entities as well as the required processes to align activities between service system entities and the possible information systems to support network management. The framework emerged from a design-oriented research project based on eleven interviews with managers from financial service providers in Germany and Switzerland.

scholarly journals URGENSI PERSONAL BRANDING BAGI PUSTAKAWAN DI ERA PANDEMI

2021 ◽  
Vol 3 (1) ◽  
pp. 46-65
Author(s):  
Fransisca Rahayuningsih
Keyword(s):  
Cognitive Flexibility ◽  
Brand Personality ◽  
Negative Emotionality ◽  
Brand Value ◽  
Library Services ◽  
Service Orientation ◽  
Online Services ◽  
Excellent Service ◽  
New Ideas ◽  
Work Goals

As a result of the Covid-19 outbreak, libraries must change their habits and order in providing library services. Library services, which were initially carried out in person or on the spot, were turned into online services to facilitate and provide convenience for users and librarians. Librarians are expected to be more creative in creating new innovations in providing online services to users. Librarians must still be able to provide excellent service to users even with various existing limitations, both librarians, infrastructure, and library collections. In the midst of the limitations of excellent service, the librarian is the key to this excellent service. Librarians must have a brand. How the librarian shows brand personality, brand-ability, brand value, and has a stimulus that produces positive perceptions. The brand of personality to build is one that is friendly, cooperative, forgiving, understanding, and good on good terms with other people. Librarians must also hone their brand personality in terms of being systematic, careful, thorough, responsible, and disciplined. Librarians should also have less negative emotionality, so that they are relatively balanced, calm, steadfast, and feel safe. Librarians must be sociable, articulate, assertive, and open to new relationships. besides that the librarian must have a high, to listen to new ideas and change ideas. The brand of librarian abilities that must be built is solving problems systematically, being able to find and finding creative and original ideas, managing people, coordinating with other people or teamwork, regulating and controlling emotions, being able to draw decisions, under any conditions, have a service or service orientation, negotiate, have cognitive flexibility or are able to think spontaneously in response to adjusting to situational needs. The librarian's brand value that must be built is the value of integrity and leadership. In terms of integrity, librarians must value honesty in speaking and acting; be able to balance/be consistent between thoughts, words, and actions; fair in treating others; have a high dedication to the institution; can always be trusted in carrying out the mandate and carrying out daily tasks. In addition to leadership, librarians must build teamwork in order to generate new ideas, ideas, suggestions so that work goals can be implemented.

scholarly journals Pembuatan Video Panduan Layanan Perpustakaan di Perpustakaan Universitas Negeri dalam bentuk Motion Graphic

2019 ◽  
Vol 8 (1) ◽  
pp. 226
Author(s):  
Luqyana Nada Masar ◽  
Marlini Marlini
Keyword(s):  
User Needs ◽  
Library Services ◽  
State University ◽  
Motion Graphics ◽  
Library Service ◽  
University Library ◽  
The Hours ◽  
Video Library ◽  
Motion Graphic ◽  
Descriptive Method

Abstract This paper discusses "Making Video Service Guide in Padang State University Library in the form of Motion Graphic". This paper is to introduce the services of the Padang State University Library to users. Describe the making of a video library service in Padang State University library in the form of motion graphics. The research method used in the discussion of this paper is descriptive. Descriptive method seeks to make a description, discuss systematically, factual and accurate about facts, facts, traits and relationships between phenomena investigated by observation and interview. In the first discussion chapter, the user needs to make a library service video at Padang State University in the form of motion graphics that are designed and implemented for users, specifically for students and Padang State University. In its use, users are expected to get information about services in the Padang State University Library. Second, start making video library services in Padang State University Library as follows: (1) concept or concept, (2) design or drawing, (3) material collection or material collection, (4) Assembly or collection, (5) testing or test, (6) distribution or distribution. Third, the trial results of the Padang State University library video products in the form of motion graphics conducted to the Head of the Padang State University Library gave a pretty good response to provide information to the users and also gave a response given by the librarian from the State University of Padang. Results of product trials to users so know the hours of operation of the library and also the use of existing services at the Padang State University Library.Keywords: service, library, motion graphic

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