scholarly journals Customer Satisfaction as a Marketing Concept in Higher Education

2013 ◽  
Vol 60 (1) ◽  
pp. 135-144
Author(s):  
Berislav Andrlic ◽  
Hrvoje Budic ◽  
Vjekoslav Pismis

Abstract Measuring customer satisfaction is a very important aspect of marketing strategy. For the organizational's survival in the long run it is indisputable to have the ability to retain the customers. Retaining customers is more profitable than attracting new ones because it is easier to sell a product or service to a someone who has already used it, rather than someone to whom is product or service completely unknown. In order to measure customer satisfaction primary datas were collected using a test method on a sample of students, by a questionnaire in a physical form, analyzing the basic elements of educational process. Also, by researching relevant national and international professional and scientific literature the test method was described, and all of its models. Finally, in the conclusion, the basic thoughts about the paper are revealed through the presentation of practical advantages and disadvantages of marketing concept of satisfaction, and reviewing recent trends in communication with students.

2021 ◽  
Vol 1 (192) ◽  
pp. 106-111
Author(s):  
Тatiana Melnyk ◽  
◽  
Halyna Volchkova ◽  

High competition in the educational service market and the necessity to provide advanced level of quality in training of specialists require introducing into traditional educational form a new format based on information technologies and interactive methods of educational process by research and educational staff of higher education institution. The specific of MOODLE using for distance learning during the quarantine COVID-19 is considered and its advantages and disadvantages for training management and administration specialists are discussed in the article. The questionnaire which was carried out by authors among students of the Accounting and Finance Faculty of the Centralukrainian National Technical University in terms of their attitude about LMS MOODLE use for distance training during spring semester of 2019–2020 academic year students shows the next results: Most of the students had a positive attitude to distance learning – 48,3 %, negative – 34,5 %, neutral – 17,2 %. From students prospective the main advantages were the opportunity to study and work at the same time (32.4 %) to plan more flexible study schedule (29.7 %). Existence of such negative situation as wish to cheat while performing tests and tasks in MOODLE. Difficulties for lecturers to control stand-alone basis tests and tasks performance by students. The main problem was the independent study of lectures and practical tasks by students without teachers’ support. To improve the effectiveness of training asynchronous Moodle or Google Classroom platforms and learning sessions in Zoom, Meet, Skype, etc should be combined. This approach allows visualizing educational material with presentations and simplifying training materials by students, as well as expanding opportunities for students with special educational needs to obtain professions in management and administration.


2020 ◽  
Vol 99 (8) ◽  
pp. 854-860 ◽  
Author(s):  
Valery I. Popov ◽  
Olga Yu. Milushkina ◽  
Natalya A. Skoblina ◽  
Svetlana V. Markelova ◽  
Natalya V. Sokolova ◽  
...  

Introduction. The modern development of information and communication technologiesand the current epidemiological situation have led to the widespread use of distance educational technologies. The article presents the results of a statistical analysis of the data obtained during the hygienic assessment of the characteristics of the lifestyle and activity of students in the period of active introduction of forms and methods of distance education.Material and methods. An online survey of 498 students in 2019 during the period of traditional education and 1587 students in April 2020 during the implementation of the educational process in the distance format was conducted. The coordinator of the work was the Department of Hygiene of the Pediatric Faculty of the N.I. Pirogov Russian National Research Medical University, Moscow.Results. The obtained data allows talking about the negative impact of electronic devices on the lifestyle of students. A significant increase in the time of the use of gadgets (almost twice) and their number (2-4) when transferring the educational process to a remote format is proved. In general, the use of stationary and mobile electronic devices in more than 50% of respondents amounted to five hours or more. A decrease in the quality characteristics of the lifestyle of students in higher education during the transition to distant education has been established, while more than a third of them do not realize this. As risk factors, a decrease in motor activity, visual impairment, neuropsychic stress, poor nutrition, etc. In the absence of direct contact with university teachers, the opportunities for creating healthy lifestyle skills within the university are reduced and the importance of teachers as an authoritarian influence and a personal example for students is reduced.Conclusion. Informatization and the introduction of distance learning technologies in the higher education system require comprehensive studies of the advantages and disadvantages of such a learning format. The forced mass introduction of distance learning technologies in the educational process has exposed many problems that have not yet been given sufficient attention and, in the future, they can become the basis for promising research in the field of educational hygiene. The results obtained suggest that modern students do not pay enough attention to their lifestyle in the period of the distant education.


Author(s):  
Volodymyr Kobysia ◽  
Evgeniy Semenov

The article considers the possibility of using social networks in the process of learning, identifies the advantages and disadvantages of their application in the educational process, analyzes the real state of student registration in social networks, the frequency of their communication with social networking means, determines the number of social networks in which students are registered, priority devices for work with social services, popularity of social networks among students of the Vinnitsa State Pedagogical University named after Mikhail Kotsyubinsky, and also, the proportion of students using social networking with the educational purpose whom teachers offered to use social networks to support the learning process and the proportion of students who are proposing to introduce social networks into the learning process has been established. The analysis of the obtained data makes it possible to determine the level of activity of students and teachers in the issue of the introduction of social networks and mobile devices in the process of knowledge acquisition and skills development by modern applicants of higher education, and also indicates the level of youth activity in the issue of reforming educational technologies, the introduction of modern methods of organizing the educational process and his support. The results of the study underline the active attitude of young people to the reform of higher education, but prove that the students themselves are not always willing to actively engage in educational initiatives, some of them prefer passive communication and photo viewing. Based on the data obtained from the questionnaire, it can be concluded that social networks are not used for educational purposes systematically. Students, for the most part, consider social networks as an opportunity to seek information, that is, as a peculiar search engine. Only one per cent of respondents consider social networks as an opportunity to create an educational community for communication with like-minded people.


Author(s):  
Euphym G. Vyshkin ◽  
Natalia N. Nemich ◽  
Anna A. Khokhlova

The paper considers an application of electronic dictionaries in the educational process as a promising method adapting modern education to the increasing information flow. The possibilities of using electronic dictionaries prove them to be a source of high-quality reference material and useful and necessary modern tool in foreign language learning. The paper points out the functionality of electronic dictionaries, their advantages and disadvantages. The opportunities of electronic dictionaries are wide enough: speed, convenience in finding information, large volume, sound and graphic illustration of the word, spell checker, interactivity, text conciseness, etc. Electronic dictionaries are based on modern lexical material, reflecting the language and speech tendencies, making the translation process fast and interactive, thus becoming a universal tool in the educational process of higher education. The authors point out that students have the opportunity to use the digital resource during lectures, practical studies and independent work.


Author(s):  
N. S. Diakova ◽  
O. G. Popova

The article is devoted to the automation of scientific events preparation through the information technologies introduction. The authors analyzed the current state of the problem, identified the advantages and disadvantages of some information platforms of scientific conferences, substantiated the advantages of free LMS Moodle. A review of scientific literature is presented, three main directions of using Moodle in the educational process are identified and characterized. It is established that the experience of using Moodle in the preparation and organization of scientific and other events is practically not reflected in the publications. The characteristic of the preparatory work algorithm and the procedures for using Moodle system in the preparation of a scientific event with an undetermined number of participants is given, the stages and content of custom blocks are described in detail on the example of a real event. Much attention is given to the creation of a module for collecting and filling out applications, in which the Moodle element Databases is selected. The problem of protecting the participant's personal data and his intellectual work has been solved with the use of different database blanks for participants and for organizers through the Presets tab. The authors describe the main functions that Moodle can solve for organizing events. You can get acquainted with the implementation of the system considered in the article on the Portal of Scientific Conferences of Vologda State Dairy Farming Academy by N. V. Vereshchagin, located at: https:// moodle.molochnoe.ru/sci/


Author(s):  
Tatyana Pakhomova ◽  
Den Kan ◽  
Victoriia Uriadova ◽  
Volodymyr Vasylchuk ◽  
Liudmyla Vasylchuk

The global spread of coronavirus infection has paralysed the work of many areas of economic, business, and, of course, educational activities of almost all countries on the planet. Unfortunately, Ukraine is no exception and a quarantine regime has been introduced in this country. The way out of the current situation in education in Ukraine was the introduction of distance learning in all educational institutions, which created new challenges for both teachers and students. The purpose of the paper was to study information technologies, tools and methods of learning that can be used for distance learning in educational institutions under quarantine. As a result, authors analysed world practices in ensuring the educational process within the framework of distance learning. The advantages and disadvantages of distance learning technologies for both higher education institutions and higher education seekers were identified.


Author(s):  
Ji Yiping

With the introduction of digital educational technologies, the learning process is changing. Digital technologies are not only a tool, but also a living environment for modern learners, which opens up new opportunities: learning at any convenient time, continuing education, the ability to form individual educational routes for students. However, such an environment requires teachers to take a different approach to the organization of the educational process, to acquire new skills and abilities for work, in particular the formation of their digital competence in the digital educational space. In these conditions, the system of pedagogical education should provide training for future teachers of art disciplines, which has a high level of digital competence. The purpose of the article is to reveal the essence of the concept of «digital competence» on the basis of the analysis of scientific literature and to determine the methods of formation of future art disciplines teachers’ digital competence in higher education institutions of China. To achieve the goal of the study, the following research methods were used: analysis of scientific literature, observation, systems analysis, comparative analysis, modeling method, classification method; methods of comparative analysis and analogy, design method; methods of systematization, generalization, logical analysis, analysis of personal experience of teaching and learning, comparison and interpretation of the obtained data. The results of the study show that the digital competence of future teachers of art disciplines consists of four components: motivational-personal (internal and external motives for their future professional activity), cognitive (a set of theoretical knowledge, skills and abilities of future teachers to effectively organize the educational process using digital teaching aids), activity (practical implementation of professional and pedagogical knowledge of a future teacher, his intellectual, cognitive, technical, design and technological skills, necessary skills for effective implementation of digital technologies in the educational process) and reflection-evaluation (ability to analyze and self-analyze, coordination of goals, methods and results, awareness of their style of activity, readiness for their creative change). Conclusions. These components of digital competence of future teachers of art disciplines should be formed taking into account the specifics of professional activity and appropriate methods.


2021 ◽  
Vol 5 (S2) ◽  
pp. 215-230
Author(s):  
Tetiana O. Pakhomova ◽  
Olena S. Komova ◽  
Volodymyr V. Belia ◽  
Yurii V. Yivzhenko ◽  
Evgeny V. Demidko

The introduction of quarantine restrictions in the world has led to restrictions on many industries of both economic and social spheres of life. Education has not become an exception. The need to level the large number of students necessitated the search for alternative ways of organising educational and pedagogical processes. This is especially an issue for higher education institutions. Higher education institutions train specialists for many sectors of the economy and a significant break in the educational process due to quarantine restrictions could lead to a real collapse of the higher education system. This necessitates the search for ways to transform the pedagogical process in higher education institutions and the introduction of alternative mechanisms and methods of organising the educational process. The purpose of the study was to investigate the ways of transformation of the pedagogical process in higher education during the quarantine. A systematic algorithm for studying the transformation of the pedagogical process in conditions of quarantine and quarantine restrictions in higher education has been developed. The advantages and disadvantages of distance learning technologies of higher education have been identified. The main features of such remote technologies as Moodle, Google Classroom, and Zoom are analysed.


2018 ◽  
Vol 65 (3) ◽  
pp. 262 ◽  
Author(s):  
Svitlana O. Karpliuk ◽  
Tetiana A. Vakaliuk

The publication provides a thorough analysis of the main tendencies that prevail in the software market for implementing effective information and pedagogical management in modern higher education institutions. The article presents a brief retrospective of the formation and development of automated control systems. The monitoring of existing electronic products aimed at enhancing the quality of the educational management in higher school, developed by Ukrainian-based commercial IT-companies and research institutions, has been done. The peculiarities of development of automated control systems of educational process have been determined by distinguishing their advantages and disadvantages depending on the level of their development. The article describes the functionality of one of the most popular integrated automated information-analytical Web-oriented educational management systems of higher education institutions developed by the "Politek-SOFT" private company and implemented in the Zhytomyr Ivan Franko State University. The article contains statistical data on the number of educational institutions in Ukraine that have implemented and actively used the software of the specified IT company. The publication identifies the specific advantages of a comprehensive information and analytical system "Dean's Office" which consists of: the full and comprehensive automation of planning and accounting of educational process, full information interoperability with other software products of PE "Politek-SOFT", convenient report designer and interface, possibilities of adaptation and full-fledged functioning in any operating system. In addition, it saves money and human resources and is applicable to educational institutions of any level of accreditation. The authors provide some information on the methodical guidance on the use of a comprehensive information and analytical system "Dean's Office" and focus on the functioning of some of its working modules. The article outlines the direction of further research with the emphasis on the main principles of the functioning of other well-known automated informational and analytical systems of educational management that have been implemented at the national higher educational institutions.


The article analyzes the peculiarities of using geoinformation systems in the educational process in higher education institutions and substantiates the need to study them in the training of a bachelor of geography (specialty 106 Geography). The connection of geoinformation systems (GIS) with other disciplines has been established. The topics of pre-geoinformation disciplines mastering of which will help students to acquire GIS technology without hindrance are described. The market of modern GIS packages, the use of which will help future specialists in geography to acquire GIS technology is analyzed. The classification of software products (GIS package ArcGIS, MapInfo Professional, «Panorama 1») («Map 2011»), «Digitals», GeoDraw (Geograf), AutoCad Map 3D, SAGA GIS, GRASS GIS, ILWIS, MapWindow GIS), indicating functionality and tools of GIS packages is given. The possibilities of open programs are also presented; they can be used in the educational process (PhotoFiltre (mapping), XnView (viewing), Picasa (adding geotagging with which you can specify the capture area of any photo, using Google Earth and Google maps), Quantum GIS (can be used as the main platform for teaching students how to implement GIS and how to create the highest quality maps), Google Earth network services (electronic globe), ArcGIS Online (used to manage and share maps and geographic information), Golden SoftWare (Surfer) (universal mapping software that runs on Microsoft Windows and is used to quickly and accurately erase map surfaces and convert the provided data into contour, relief or post maps, three-dimensional surfaces, 3D frames or vector graphics). The main models of data presentation, due to which the work of GIS can be realized, are considered. The main advantages and disadvantages of using these models are indicated. The main competencies that future geographers should acquire during the study of the discipline «Geographic Information Systems and Databases» are identified, which will give foundations for the formation of a sufficient level of a competitive geography specialist.


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