ANTESEDEN MINAT BERKUNJUNG KEMBALI WISATAWAN SPIRITUAL DI BALI  (THE ANTECEDENT OF SPIRITUAL TOURIST REVISIT INTENTION IN BALI)

Bali is a prima donna tourist destination (DTW) in Indonesia, the high level of tourist visits is a great opportunity to increase revisit intention on Balinese spiritual tourism. This study aims to determine the effect of spiritual tourism motivation, service quality, and customer experience to increase revisit intention for spiritual tourists in Bali.Based on the level of tourist visits to each - massing districts and spiritual tourism branding, this research was conducted in Tabanan, Badung, Gianyar, and Karangasem Regencies with respondents of 50 domestic tourists and 50 foreign tourists. Methods of collecting data through questionnaires. The analysis technique in this study is descriptive statistics, inferential statistics, path analysis, and classic assumption tests which consist of normality test, multicollinearity test, and heteroscedasticity test and sobel test. The results showed that the motivation of spiritual tourism has a positive and significant effect on customer experience, service quality has a positive and significant effect on customer experience, spiritual tourism motivation has a positive and significant effect on revisit intention, service quality has a positive and significant effect on revisit intention. Keywords : spiritual tourism motivation, service quality, customer experience, revisit intention

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PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN YANG MENGINAP PADA HOTEL BUMI SENYIUR SAMARINDA

Jurnal Administrasi Bisnis Fisipol Unmul ◽

10.54144/jadbis.v7i4.2749 ◽

2019 ◽

Vol 7 (4) ◽

pp. 488

Author(s):

Edi Gusnaedi

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Test Validity ◽

Field Research ◽

Linear Analysis ◽

Test Reliability ◽

Physical Evidence ◽

Normality Test ◽

Library Research ◽

Analysis Technique

This study aims: (i) to test and analyze the effect of service quality variables consisting of reliability, responsiveness, assurance, empathy, and physical evidence simultaneously (ii) to test and analyze the effect of service quality variables consisting of reliability, responsiveness , guarantee, empathy and physical evidence partially (iii) to test and analyze the influence of service quality which consists of reliability, responsiveness, assurance, empathy and physical evidence that most influence on customer satisfaction staying at the Bumi Senyiur Hotel Samarinda. This study uses two variables namely the variable service quality and customer satisfaction. This type of research is quantitative, the population is 12,532 with a sample of 100. Data collection techniques: field research, observation, interviews, questionnaires, and library research. Then the analysis technique used is linear regression using the test: validity test, reliability test, classic assumption test, normality test, multicollinearity test, autocorrelation test, multiple linear analysis. The results obtained in this study are (i) service quality variables consisting of: reliability, responsiveness, assurance, empathy and physical evidence simultaneously affect the satisfaction of consumers who stay at the Hotel Bumi Senyiur Samarinda. (ii) service quality variables consisting of: reliability, guarantee and empathy partially have a significant effect on customer satisfaction staying at Bumi Senyiur Hotel Samarinda. (iii) guarantee variable which has the most significant effect on customer satisfaction staying at Bumi Senyiur Samarinda Hotel.

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Indonesian Favorite Destinations: Antecedent and Consequence Destination Experience

Jurnal Manajemen Teori dan Terapan | Journal of Theory and Applied Management ◽

10.20473/jmtt.v13i3.21239 ◽

2020 ◽

Vol 13 (3) ◽

pp. 274

Author(s):

Nuryanti Taufik ◽

Faizal Haris Eko Prabowo

Keyword(s):

Service Quality ◽

Tourism Industry ◽

Measurement Scale ◽

Primary Data ◽

Equation Modeling ◽

Survey Method ◽

Tourist Destination ◽

Tourist Destinations ◽

Revisit Intention ◽

The Right

Almost all countries in the world try to increase the attractiveness of tourist destinations owned by their countries, including Indonesia. Various strategies have been decided by the stakeholders in the tourism industry to lure tourists to their tourist destinations. The purpose of this study is to develop a model in the tourism industry by analyzing tourist behavior in returning visits to a tourist destination. This study uses a survey method with a quantitative approach. The attitude measurement scale is the differential magnetic scale, the primary data obtained from 502 respondents who had visited Bandung, or Yogyakarta, or Bali. The analytical tool used in this study is Structure Equation Modeling with AMOS 23.0 software. There are six variables examined in this study, namely revisit intention, e-WOM, destination experience, destination identity, destination service quality, and destination natural quality. The results found that revisit intention and e-WOM will be affected by destination experience. A pleasant experience during a visit to a tourist destination can be maintained by the right destination identity and destination service quality. Also, destination experience strengthened by excellent destination natural quality. This research model can be adopted in various tourist destinations to increase the number of tourists visiting.

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PENGARUH CUSTOMER EXPERIENCE TERHADAP REVISIT INTENTION DI TAMAN WISATA ALAM GUNUNG TANGKUBAN PERAHU

THE Journal : Tourism and Hospitality Essentials Journal ◽

10.17509/thej.v6i1.2009 ◽

2016 ◽

Vol 6 (1) ◽

pp. 983 ◽

Cited By ~ 1

Author(s):

Yeni Yuniawati ◽

Ajeng Dewi Indriyani Finardi

Keyword(s):

Random Sampling ◽

Sampling Technique ◽

Customer Experience ◽

Survey Method ◽

West Java ◽

Systematic Random Sampling ◽

Natural Park ◽

Revisit Intention ◽

Analysis Technique ◽

Regression Techniques

Natural Park of Tangkuban Perahu Mountain is a tourists destination in the boundary city of Subang and West Bandung which has a very beautiful natural atmosphere. The Tourists mostly come from West Java, Jabodetabek, outside West Java even another country outside Indonesia. Therefore the authors do a pre-study on tourists revisit intention of Tangkuban Perahu which produce that tourists revisit intention is low. Implementing the customer experience be expected could be increase the revisit intention to Tangkuban Perahu. This type of research is descriptive and verification, the survey method used is the systematic random sampling technique, with a sample size of 100 respondents. Data analysis technique using the multiple regression techniques. These results shows there is a partial influence customer experience consisting of comfort, education, hedonic, novelty, safety and beauty to tourists revisit intention of Tangkuban Perahu. The beauty dimension of customer experience variable got the highest score and the intention to recommend in revisit intention got the highest score.

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Towards developing a sustainable tourism destination: understanding motives of gold panning on the River Pek

Management Journal of Sustainable Business and Management Solutions in Emerging Economies ◽

10.7595/management.fon.2018.0013 ◽

2018 ◽

Author(s):

Veljko Marinković ◽

Darko Dimitrovski ◽

Vladimir Senić

Keyword(s):

Structural Equation ◽

Quantitative Research ◽

Research Question ◽

Equation Model ◽

Tourist Destination ◽

Convenience Sample ◽

Important Indicator ◽

Revisit Intention ◽

Tourism Motivation ◽

Core Idea

Research question: The aim of the paper is to identify the statistically significant drivers for gold panning revisit intention at the River Pek in Serbia as one of the key factors in determining a positive effect on the destination’s economic sustainability. Motivation: The paper measures the effects of learning, socialization, nature and prestige and their influence on revisit intention. Idea: The core idea of this paper was to empirically evaluate the relationship between recogized tourism motivation as an independent variable and revisit intention as a dependent variable, given that revisit intention represents an important indicator regarding the sustainablity of an emerging tourist destination. Data: Empirical research was conducted on a sample of 230 respondents. A convenience sample was used and was constructed of people who had visited the River Pek as members of organized groups. Tools: Analysis of the data was conducted in SPSS and Amos. The statistical analysis was implemented in two steps. Since this model contains one dependent and four independent variables, its validity has been tested by means of a confirmatory factor analysis. In order to test the significance and strength of the effects independent of the dependent variable, a structural equation model was applied. Findings: The findings of the research suggest that two variables are statistically significant triggers of revisit intention – nature and prestige. Obviously, tourists are likely to engage in the activity of gold panning due to having a desire to experience something new and exciting, which is considerably different from their everyday activities, as well as from other types of tourism. Contribution: The main contribution of the study is to describe in more detail the concept of gold panning and its potential – as a form of niche tourism – to contribute towards establishing the River Pek as a sustainable tourist destination. The study also contributes to existing literature through the implementation of quantitative research of the motives for gold panning.

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Pengaruh Culture Event di Anjungan Bengkulu Taman Mini Indonesia Indah Jakarta Terhadap Citra Destinasi Wisata Provinsi Bengkulu

THE Journal : Tourism and Hospitality Essentials Journal ◽

10.17509/thej.v7i2.9017 ◽

2017 ◽

Vol 7 (2) ◽

pp. 113

Author(s):

Annisa Asri Lestari ◽

Bagja Waluya ◽

Rini Andari

Keyword(s):

Sampling Technique ◽

Cultural Tourism ◽

Destination Image ◽

Tourist Destination ◽

Cross Sectional ◽

Cultural Event ◽

Analysis Technique ◽

Independent Variable ◽

High Level ◽

Very High

Bengkulu is one of the provinces in Indonesia, which has many potentials in terms of natural and cultural diversity. Looking at the numbers of potentials for cultural tourism around the province, Bengkulu Province was expected to increase the number of tourists for its unique characteristic and good image adhering in the minds of prospective tourists as a cultural destination. Problems occurred in Bengkulu Province is a fluctuating level of tourist visits to the province, and the growth level tends to be low. This is due to the image of Bengkulu Province as a tourist destination that is not good enough in the minds of prospective tourists. Hence, Anjungan Bengkulu, which is located in Indonesian Miniature Park, Jakarta was having the effort to overcome this problem. Therefore, the researcher chose Cultural Event as the solution that can be implemented to improve the Destination Image of the province. On this study, the independent variable (X) was Cultural Event, consisting of Spectacularisation, Theme, Participation and Immersion. The dependent variable (Y) was Destination Image. The type of the research used was a descriptive explanatory survey, and supported by the cross-sectional method. The samples in this study were 108 respondents consisting of individual visitors at the Anjungan Bengkulu Cultural Event, the sampling technique used was purposive sampling. Data analysis technique employed was multiple regressions. The result showed that the implementation of Cultural Event at Anjungan Bengkulu was assessed in the high category, with a dimension of "Spectacularisation" received highest score, and the lowest one was the "theme". Subsequently, visitors’ response regarding Destination Image at Anjungan Bengkulu was also categorized in a very high level, with a dimension of cognitive image received highest score and dimension of affective image became the lowest one. Results showed that there is a significant influence between Culture Event and Destination Image.

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Pengaruh Kemanfaatan NPWP, Pemahaman Wajib Pajak, Kualitas Pelayanan, dan Sanksi Perpajakan terhadap Kepatuhan Wajib Pajak

Jurnal Ilmiah Aset ◽

10.37470/1.22.2.171 ◽

2020 ◽

Vol 22 (2) ◽

pp. 173-183

Author(s):

Tiara Putri Taurina ◽

Nurdhiana Nurdhiana ◽

Triani Triani

Keyword(s):

Service Quality ◽

Test Validity ◽

Sampling Technique ◽

Coefficient Of Determination ◽

Reliability Test ◽

Quality Service ◽

Test Results ◽

Normality Test ◽

Analysis Technique ◽

Positive Effect

Taxpayer Compliance is a taxpayer who is aware of taxation, understands about the taxation rights and obligations and is expected to care about taxes, that is to, implement the taxation obligations properly and understands the taxation rights. The purpose of this research was to analyze the effect of the advantage of NPWP, taxpayer understanding, service quality, taxation penalty both partially and simultaneously on taxpayer compliance (empirical study on WP OP in KPP Pratama East Semarang). The population of this research were 46.261 and the samples used were 80. The sampling technique used was non-probability sampling. The analytical method used was the Data Quality Test (Validity Test and Reliability Test) and the Classic Assumption Test (Normality Test, Multicollinearity Test, Heterosedactivity Test). The analysis technique used multiple linear regression. Based on the result test partially (t test), the advantage of NPWP and taxation penalty had a positive effect on taxpayer compliance. Taxpayer understanding and service quality did not affect taxpayer compliance. The test results simultaneously (F test) showed the advantage of NPWP, taxpayer understanding, service quality, service penalty affected taxpayer compliance. The results of the coefficient of determination (Adjusted R2) showed that the advantage of NPWP, taxpayer understanding, service quality, service penalty were able to explain taxpayer compliance by 24% and the remaining 76% was explained by other variables.

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The influence of Servive Quality and Corporate Image toward Customer Satisfaction at BPJS Ketenagakerjaan KCP Kendal

JOBS (Jurnal Of Business Studies) ◽

10.32497/jobs.v6i2.2537 ◽

2021 ◽

Vol 6 (2) ◽

pp. 101

Author(s):

Dwi - Utami ◽

Winarto - Winarto ◽

Azizah - Azizah

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Corporate Image ◽

Test Reliability ◽

Coefficient Of Determination ◽

Sample Collection ◽

Point Scale ◽

Normality Test ◽

Analysis Technique ◽

Linearity Test

The aims of this research was to determine the influence of Service Quality and Corporate Image on Customers Satisfaction toward BPJS Ketenagakerjaan KCP Kendal. The methods of data collection are interview, questionnaires, and literature review. The questionnaires used is Differential Semantik with 5-point scale and the sample collection method is accidental sampling with 100 of customers at BPJS Ketenagakerjaan KCP Kendal. The analysis technique used in this research are validity test, reliability test, normality test, heteroskedastisity test, multicolinearity test, linearity test, multiple linear regression, t test, F test and coefficient of determination. Based on calculations using SPSS version 23, the result of this research showes that the regression equation was Y = 1,165 + 0,190 X1 + 0,453 X2. The result of this study explaines that the variable service quality and corporate image has positive and significant effect on customer satisfaction. The coefficient of determination in this research was 0,741, which means service quality and corporate image affect the variable of customer satisfaction by 74,1%, while the rest are influenced by other variables outside this regression model.

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