scholarly journals Analisis Kepuasan Pelayanan dan Faktor yang Mempengaruhi Keputusan Pelanggan untuk Memilih Smartphone Samsung di Jabodetabek Menggunakan Metode IPA dan Model Kano

Jurnal METRIS ◽  
2020 ◽  
Vol 21 (02) ◽  
pp. 116-125
Author(s):  
Marsellinus Bachtiar V ◽  
Cassidy .
Keyword(s):  
Price Level ◽  
Modern Society ◽  
Selling Price ◽  
High Demand ◽  
Kano Model ◽  
Customer Expectations ◽  
Level Of Satisfaction ◽  
Smartphone Use ◽  
Society Today ◽  
Good Price

Smartphones are one of the must-have devices for modern society today. With the high demand for smartphones lately, many companies are competing to produce smartphones that suit consumer needs. Indonesia is one of the developing countries where the growth rate of smartphone use can still increase so that many smartphone manufacturers sell their products to Indonesia. From this phenomenon, researchers want to know the level of satisfaction of users of one of the leading smartphone brands in Indonesia and even in the world, namely Samsung. The purpose of this study is to determine what factors are considered good by customers and the company must maintain these services and what things are deemed not good and need to be improved again. This study uses the IPA method to determine the level of conformity between company services and customer expectations and the Kano model used to determine which services are included in the performance, basic, or delighter categories. From the results of these two methods can be integrated using the IPA-Kano integration table. Some things that still need to be improved from Samsung smartphones according to users who have filled out this questionnaire include good quality materials at a good selling price, attractive and modern product designs, product quality has a good price level, sufficient camera quality for purposes daily needs, and bonuses that make consumers satisfied.

PRASANGKA DALAM AL-QUR’AN

2018 ◽  
Vol 14 (1) ◽  
pp. 61-87
Author(s):  
Mubarak Bakri
Keyword(s):  
Modern Society ◽  
All Diseases ◽  
Society Today

Prejudice is one of the causes of horizontal conflict in the society today. Starting from prejudice giving rise to excessive suspicion which led to slander and disharmony between one another. Through this article, the author discusses prejudice in the Koran as a source of solutions to all diseases, including prejudice as a social disease. The author uses thematic interpretations as a method in constructing the Qur'anic insights related to verses examining prejudice by taking the keyword az-zannu. Through this word, it is elaborated in depth the nature of az-zannu and its characteristics in the Qur'an, and how it relates to the az-zannu with its own prejudices. Finally, the author also describes the influence of prejudice in modern society today.

scholarly journals Thematizing Marriage in Ama Ata Aidoo’s Changes and Chimamanda Ngozi Adichie’s Purple hibiscus: The Dynamics of Modern African Marriage Relationship

2021 ◽  
pp. 56-64
Author(s):  
Andrew Kwame Yankyerah
Keyword(s):  
Modern Society ◽  
Social Institution ◽  
Positive Change ◽  
African Society ◽  
Economic Trends ◽  
Traditional Norms ◽  
Society Today

The task of this paper is to highlight some of the marriage relationship tendencies that have changed in the modern African Marriage, in relation to the traditional norms, as manifest in two texts of two African Feminist writers. The study thus examines how Ama Ata Aidoo’s Changes and Chimamanda N. Adichie’s Purple Hibiscus explore the marriage institution in Africa and unearth the changing dynamics in it, as it pertains to the modern or post-modern African society. The study concluded that though the dignity of marriage coupled with its necessity as a social institution is unquestionably maintained in our focused African texts, its dynamics, in modern society, must yield to positive change, at least, to reflect the emerging socio-economic trends in African society today.

scholarly journals The postmodern consumer: Implications of changing customer expectations for organisation development in service organisations

2003 ◽  
Vol 29 (3) ◽  
Author(s):  
C. L. Van Tonder
Keyword(s):  
Modern Society ◽  
Consumption Patterns ◽  
Organisation Development ◽  
Customer Expectations ◽  
Service Expectations

Postmodern society is predominantly viewed as a consumption- oriented society that developed as a reaction to the more traditional, modern society. The observed divide between modern and postmodern societies suggests different consumption patterns and consumer profiles which could have significant implications for service organisations. The discussion contrasted the modern and postmodern eras and societies, and isolated the main characteristics and service expectations of the postmodern consumer. The implications for organisation development (OD) in service organisations, notably in terms of the changes that are required, are highlighted. Opsomming Die postmodernistiese samelewing word hoofsaaklik as ‘n verbruikersgeoriënteerde samelewing gesien, wat in reaksie op die meer tradisionele modernistiese samelewing ontwikkel het. Die waargenome gaping tussen modernistiese en postmodernistiese samelewings suggereer verskillende verbruikspatrone en verbruikersprofiele wat beduidende implikasies vir diensorganisasies kan inhou. Die bespreking het die modernistiese en postmodernistiese eras en samelewings gekontrasteer en die hoof eienskappe en diensverwagtinge van die postmodernistiese verbruiker geïsoleer. Implikasies vir organisasie-ontwikkeling in diensorganisasies, veral in terme van die veranderinge wat benodig word, word aangedui.

Enhancing Scholarly Communication through Research Culture

2017 ◽  
pp. 74-99
Author(s):  
Neeta Baporikar
Keyword(s):  
Knowledge Society ◽  
Scholarly Communication ◽  
Modern Society ◽  
Research Culture ◽  
The Social ◽  
The World ◽  
Inclusive Approach ◽  
Development Processes ◽  
Society Today

Research is a vital part of the social tapestry of a modern society. It is imperative to find suitable ways to respond to societal priorities. It can be an open-ended enquiry into the essence of phenomena, of who we are, individually and collectively, and of the world we inhabit. It not only enables derived knowledge, but is also a means of preserving, fabricating and resynthesizing existing knowledge and/for creating new knowledge. Apart from that research is a vital pillar of higher education. Moreover, in knowledge society today, research is deemed to be of more value when it rightly augments the economic development processes. Through in depth literature review and contextual analysis, the aim of this chapter is to aid institutions and scholars in recognizing the gains of adapting inclusive approach, suggesting strategies for promoting research culture so as to enhance scholarly communication apart from being a support system in knowledge society, so that the world of academia continues to excel in its role of knowledge creation, knowledge transfer and knowledge dissemination.

scholarly journals Health impact of toxic metals in facial cosmetics used in Calabar, Nigeria

2020 ◽  
Vol 8 (1) ◽  
pp. 29 ◽  
Author(s):  
Julius UkoNaku ◽  
Bassey E. Inah ◽  
Dominic A. Mowang ◽  
Terngu P. Ugosor
Keyword(s):  
Heavy Metals ◽  
Risk Factor ◽  
Metal Content ◽  
Safety Assessment ◽  
Health Impact ◽  
High Demand ◽  
Hot Plate ◽  
The Mean ◽  
Health Risk Factor ◽  
Society Today

The present study highlights the health risk factor of heavy metals in cosmetics considering their habitual use in the society today. This safety assessment has become inevitable because of the high demand for these products which has resulted to flooding the markets with low quality cosmetics. Digestion was by 20 mL mixture of nitric acid (HNO3) and hydrogen peroxide (H2O2) in the ratio of 3:1 and was heated in a hot plate for 2-3 hours at 90 °C. The choice of this mixture was informed by literature to yield the highest amounts in metal digestion. The mean metal concentrations of these products are; 1.2758, 0.9599, 0.1262, 0.0504 and 0.0068 mg/kg while the ranges are: 0.140-5.823, 0.054-3.908, 0.021-0.820, 0.028-0.071 and 0.001-0.236 mg/kg respectively for Mn, Ni, Cr, Cd and Pb. From the analysis, 40 %, 74.28 %, and 17.14 % of the products has Cd, Ni and Mn respectively exceeded the standard. Pb was not detected in majority of the products. Though cosmetic safety cannot be ascertained only by their heavy metal content, the present paper focuses solely on the contribution of heavy metals as a risk factor to the consumption of these products.   

scholarly journals EXTENDING TRADITION CONCEPT OF TAHFIDZ ISLAMIC BOARDING SCHOOL DESIGN IN NGANJUK INDONESIA

2018 ◽  
Vol 5 (2) ◽  
pp. 96-102
Author(s):  
Jalaluddin Mubarok ◽  
Elok Mutiara ◽  
Ernaning Setiyowati
Keyword(s):  
High School ◽  
Modern Society ◽  
Boarding School ◽  
Traditional Education ◽  
Design Approach ◽  
School Design ◽  
High Demand ◽  
Modern Life ◽  
Islamic Tradition ◽  
Proper Design

   Tahfidz Islamic boarding school is a traditional boarding school that focuses on learning Islam and Quran. Recently, the need for this kind of school for junior and senior high school is increasing in Indonesia. One of the cities that has a high demand for that kind of education is Nganjuk. Nganjuk has many traditional Tahfidz boarding schools that are already running for decades. The design of the existing tahfidz schools is not suitable for modern life, while people nowadays search the school in a contemporary design. There is a paradox in this statement that people want a modern design for a traditional education method. The extending tradition design approach is the appropriate answer to this problem. This study aims to find the proper design for tahfidz boarding school using extending tradition design approach. The method for this design approach used tradition as the basic idea for the design and modified it to be suitable for modern society. The concept of the design is a tradition of togetherness, the culture of continuity, and tradition of socializing. The idea is appropriate for the tahfidz and the Islamic tradition values in modern life.

scholarly journals ANALYSIS OF THE POTENTIAL INCOME OF TOBACCO (Nicotiana tabacum L.) FARMERS IN LIMAPULUH KOTA REGENCY OF WEST SUMATERA PROVINCE

2021 ◽  
Vol 1 (2) ◽  
pp. 221-230
Author(s):  
Dara Latifa ◽  
Ispinimiartriani Ispinimiartriani ◽  
Soemarsono Soemarsono ◽  
M. Syakib Sidqi
Keyword(s):  
Price Level ◽  
Secondary Data ◽  
Feasibility Analysis ◽  
Farm Income ◽  
Selling Price ◽  
Comparison Analysis ◽  
Land Area ◽  
Nicotiana Tabacum L ◽  
West Sumatra ◽  
Data Analysis Methods

West Sumatra is one of the tobacco producing provinces in Indonesia and the largest producer is Limapuluh Kota Regency. The majority of the population of Limapuluh Kota Regency livelihoods as farmers and one of them is tobacco farmers. The profession of tobacco farmers is often a seasonal profession for the community. Because the price, production and area of tobacco land are fluctuating. This research aims to find out the potential of tobacco farming to farmers' incomes in terms of income when compared to UMP West Sumatra, business feasibility, minimum land area and price. Research methods are survey using questionnaire instruments. The data used is primary and secondary data. Data analysis methods use income analysis, Z test comparison analysis, feasibility analysis, minimum land area and price. The results showed that the analysis of wet and dry tobacco farm income has the potential to provide benefits for farmers indicated by the value of the R/C feasibility analysis > 1. Comparative analysis with UMP West Sumatra using Test Z showed if the H1 hypothesis was accepted. Analysis of land area and minimum selling price shows that land area and price level appropriate to achieve income level in accordance with UMP West Sumatra.

scholarly journals Application of the Servqual Method and the Kano Model as Measurement of Service Quality towards Customer Satisfaction in Senyum Media Bondowoso

2021 ◽  
Vol 1 (4) ◽  
pp. 324-331
Author(s):  
Firrizqi Satria Wibawa ◽  
Nurul Qomariah ◽  
Yusron Rozzaid
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Consumer Satisfaction ◽  
Quantitative Research ◽  
Sampling Technique ◽  
Kano Model ◽  
Average Value ◽  
Level Of Satisfaction ◽  
Research Show

This research aims to analyze the level of customer satisfaction to services and explain the factors that must be prioritized in order to meet consumer expectations in Senyum Media Bondowoso. The method used is quantitative research with the Servqual method and the Kano model. The population of this research is all the customers of the Senyum Media Bondowoso store and the samples used are 150 samples using the Purposive Sampling technique. The results of the research show that the quality of service in CV. Senyumindo Mediatama Bondowoso is not in accordance with what is desired by customers, because the calculation is carried out using the Service Quality method, the results obtained are the average value of service quality, the average value of service quality for all dimensions of service quality is -4,967. On the other hand, for the Kano category is in the Indifferent category, which means that the attributes that are in the category of less attention by consumers, therefore the existence of these attributes does not affect the decrease or increase in the level of satisfaction of consumers. This category has no effect on consumer satisfaction with functional or dysfunctional services and goods.

scholarly journals A Study on Market Orientation Concepts of Hoteliers towards Development of Tourism and The Level of Satisfaction in Tamil Nadu

2020 ◽  
Vol 7 (3) ◽  
pp. 67-73
Author(s):  
S Kanagarani
Keyword(s):  
Tamil Nadu ◽  
Performance Monitoring ◽  
Value Added ◽  
Sales Promotion ◽  
Public Image ◽  
Environmental Scanning ◽  
Employee Morale ◽  
Customer Expectations ◽  
Level Of Satisfaction ◽  
Market Needs

The hoteliers arrange a parcel of good arrangements. At the point when they are made accessible to the clients, the business will be put in a raised plane. In any case, in India, the general absence of worry for the client is very predominant. One needs to make a picture in the brains of the voyagers, to take them back to a similar inn whenever. The overall analysis has revealed that variables like Customer Satisfaction, Interaction with Customers, SWOT, Trained Personnel and Competitors Activities variables are signifi cant at fi ve percent and other variables like Quality Consciousness, Communication, Employee Morale Performance Monitoring, Customer Expectations and 24 Hours Security are signifi cant at one percent and remaining variables like Market Information, Quick Decisions, Adaptive on Market Needs, Sales Promotion, Technology Absorption, Membership in Association, Environmental Scanning, Generation and Dissemination, Achieving Public Image and Other Value Added Services are not significant. The recommendations presented in the assessment will direct the issues of the hoteliers in the examination zone explicitly and all cabin business in India when all is said in done.

scholarly journals Visitors Satisfaction Measurement in Czech Tourism

2015 ◽  
Vol 63 (5) ◽  
pp. 1729-1737 ◽  
Author(s):  
Tomáš Sadílek
Keyword(s):  
Czech Republic ◽  
Customer Satisfaction ◽  
Kano Model ◽  
The Czech Republic ◽  
Factors Affecting ◽  
Satisfaction Index ◽  
Sport Equipment ◽  
Total Satisfaction ◽  
Level Of Satisfaction ◽  
Satisfaction Measurement

The paper deals with describing the method of satisfaction measurement as a one of marketing techniques used for detecting visitors’ satisfaction in tourist regions in the Czech Republic. In the treatise, we try to analyse visitors’ satisfaction with the twenty four partial factors affecting total satisfaction. In the theoretical part of the paper, there are described methodological approaches to satisfaction measurement and presented various methods for satisfaction measurement with focus on the Satisfaction Pyramid method which is also used in the field part. Other presented methods are Customer Satisfaction Index, European Customer Satisfaction Model, Importance-Satisfaction Matrix, SERVQUAL Concept and KANO Model. Data have been collected all over the Czech Republic in years 2010 and 2011 twice every year. In the field part there are presented calculations of data and described total satisfaction, Satisfaction Index and partial satisfactions as well as level of satisfaction by tourist regions and correlations between partial satisfactions and total satisfaction which refers to importance of partial factors. Most important factors affecting total satisfaction are public transport, sport equipment, shopping possibilities, children attractions, orientation signage and free time programs.

Sign in / Sign up

Export Citation Format

Share Document