INNOVATIVE TECHNOLOGIES IN THE MANAGEMENT OF BUSINESS PROCESSES OF ENTERPRISES IN THE SPHERE OF HOTEL-RESTAURANT AND TOURISM SERVICES

2021 ◽  
Author(s):  
Ruslan Skrynkovskyy ◽  
◽  
Mariana Khmyz ◽  
Yuriy Tyrkalo ◽  
Khrystyna Kaydrovych ◽  
...  
Keyword(s):  
Service Sector ◽  
Process Management ◽  
Business Processes ◽  
Practical Significance ◽  
Innovative Development ◽  
Innovative Technologies ◽  
Travel Agencies ◽  
Special Value ◽  
High Level ◽  
Temporary Accommodation

The article reveals the features of the use of innovative technologies in the management of business processes of enterprises in the sphere of hotel and restaurant, and tourist services. It has been established that in today's conditions, the innovative development of enterprises in the field of temporary accommodation and catering, travel agencies, tourist operators, enterprises providing other services, in particular for booking and related to this activity, is of particular importance. It was found that it is advisable to explain this trend by the fact that the owners of this type of business want to master various innovative technologies of management activities, which will allow them in the future to modernize and significantly increase the level of efficiency of such enterprises. It was found that the innovative development of business processes of enterprises in the field of temporary accommodation and catering, travel agencies, travel operators, enterprises providing other services, in particular, booking and related to this activity, is the result of an integral set of new and at the same time highly effective approaches to the management process, as a result of which a high level of competitiveness of such enterprises is ensured in the course of prospective functioning. It has been proved that the main purpose of the use of innovative technologies in the activities of enterprises in the field of temporary accommodation and catering, travel agencies, travel operators, enterprises providing other services, in particular for booking and related activities, is to increase their share in the market for such services, increase the level of quality of service provision, improvement of services based on the implementation of diversification measures. It was determined that the practical significance of the results obtained indicates the special value of the business process management model at enterprises in the field of temporary accommodation and catering, travel agencies, tourist operators, enterprises for the provision of other services, in particular for booking and related activities, in the context of the application of innovative technologies. It is noted that the prospects for further research in this direction are the improvement of the organizational and legal mechanism for the introduction and regulation of innovative technologies in the management of business processes of enterprises in the service sector.

scholarly journals Improvement of Business-Activities in Telecommunication Enterprises by the eTOM Business-Process Structural Model Implementation

2010 ◽  
Vol 42 (1) ◽  
pp. 45-50
Author(s):  
Olga Korzachenko ◽  
Vadim Getman
Keyword(s):  
Business Process ◽  
Process Model ◽  
Process Management ◽  
Business Processes ◽  
Structural Model ◽  
Foreign Market ◽  
Process Models ◽  
High Quality ◽  
Telecommunication Companies ◽  
High Level

Improvement of Business-Activities in Telecommunication Enterprises by the eTOM Business-Process Structural Model Implementation For now, in front of telecommunication branch enterprises of Ukraine, there is a problem of activity improvement with the purpose of granting high-quality services and maintenance of competitive position, both on internal, and on a foreign market. To solve this problem, telecommunication companies appropriate to use the mechanisms of business-oriented process management and improvement of end-to-end business-processes. The purpose of this article is a choice of effective business-process model that will allow telecommunications companies to provide modern, high quality and cost competitive services. During research, conditions of the telecommunication branch enterprises of Ukraine were investigated and key problems of their activity were revealed. Existing business-process models have been considered and analyzed and the optimal model was chosen, according to the put criteria. By results of the analysis a conclusion was drawn, that to the enterprises for business-process modeling is expedient for using eTOM - high-level system business-oriented model aimed for providing of any technological services, including IT. As advantages from introduction eTOM at the Ukrainian enterprises were analyzed.

scholarly journals Information Governance in Dynamic Networked Business Process Management

2016 ◽  
Vol 25 (04) ◽  
pp. 1740004 ◽  
Author(s):  
Mohammad R. Rasouli ◽  
Rik Eshuis ◽  
Paul W. P. J. Grefen ◽  
Jos J. M. Trienekens ◽  
Rob J. Kusters
Keyword(s):  
Process Management ◽  
Business Processes ◽  
Information Access ◽  
Information Service ◽  
Holistic Approach ◽  
Practical Significance ◽  
Quality Information ◽  
Business Networks ◽  
High Quality ◽  
Information Governance

Competition in today’s globalized markets forces organizations to collaborate within dynamic business networks to provide mass-customized integrated solutions for customers. The collaboration within dynamic business networks necessitates forming dynamic networked business processes (DNBPs). Networked business processes need to be supported by high quality information that is exchanged in a trustworthy environment. Information governance (IG) is described as a holistic approach to different mechanisms that support high quality and secure information exchanges. However, dynamism of networked business processes causes IG issues like unsecured information access and low quality information products to emerge. In this paper, a comprehensive list of the IG issues in DNBPs is identified through structured steps. The identified IG issues are characterized within four main categories, respectively, information product quality, information service quality, information security, and metadata issues. For the evaluation of the practical significance of the identified IG issues, a case study is conducted in a business network that provides mobility solutions. In this way, the paper closes the gap between studies on IG, which have mostly concentrated on IG within the borders of a single organization or IG in stable business networks, and studies on dynamic business networks, which have addressed the formation of dynamic inter-organizational interactions without paying rigorous attention to information artefacts that are exchanged.

scholarly journals THE PROCESS MANAGEMENT OF ENSURING THE ENTERPRISE COMPETITIVENESS IN THE CONDITIONS OF ECONOMIC PROCESSES INFORMATIZATION

2021 ◽  
Vol 1 (36) ◽  
pp. 302-309
Author(s):  
О. Arefieva ◽  
I. Miahkykh ◽  
N. Kovalenko ◽  
О. Zham ◽  
G. Popova
Keyword(s):  
Process Management ◽  
Business Processes ◽  
Process Analysis ◽  
Research Process ◽  
Information Support ◽  
Practical Significance ◽  
Depth Study ◽  
Theoretical Generalization ◽  
Enterprise Competitiveness ◽  
Sound Policy

The purpose of the research is to develop a mechanism of process management of ensuring the enterprise competitiveness of the enterprise in terms of the economic processes informatization. The following general scientific and applied research methods were used in the research process: analysis and synthesis, deduction and induction were used in the process management of determining the methodological basis of the process management of ensuring the enterprise competitiveness; systematization and generalization in the process of clarifying the purpose, object and subject of the process management of ensuring the enterprise competitiveness; the method of abstraction and formalization — to substantiate the conceptual provisions of the process management mechanism of ensuring the enterprise competitiveness in terms of the economic processes informatization; monographic methods — for in-depth study of the tasks; abstract-logical methods — for theoretical generalization of research results and formulation of conclusions and suggestions. The suggested mechanism for the process management of ensuring the enterprise competitiveness in terms of the economic processes informatization allows to determine the level of resource potential and a better choice of the optimal competitive strategy of the enterprise development, and decision making will more precisely justify specific measures to strengthen the market position. The practical significance of the study is, first of all, to build a scheme for the process management of ensuring the enterprise competitiveness of in terms of the economic processes informatization, which creates prerequisites for a responsible and sound policy to improve the management of competitiveness. Originality lies in substantiating the structural elements of the process management of ensuring the competitiveness of the enterprise in terms of the economic processes informatization that affect and determine measures to improve the management of the enterprise competitiveness, which combines the study of active business processes, financial support and information support.

Extending Database Support for Coordination Among Agents

1997 ◽  
Vol 06 (03n04) ◽  
pp. 315-339 ◽  
Author(s):  
Mikael Berndtsson ◽  
Sharma Chakravarthy ◽  
Brian Lings
Keyword(s):  
Problem Solving ◽  
Speech Acts ◽  
Process Management ◽  
Business Processes ◽  
Active Databases ◽  
Levels Of Abstraction ◽  
Cooperative Problem Solving ◽  
Novel Approach ◽  
High Level ◽  
Coordination And Collaboration

Coordination and collaboration are naturally used by groups for carrying out activities and solving problems that require cooperation. However, getting a set of computer agents to do the same has been a problem – primarily addressed by the AI community and recently by the database community as workflow and process management problems (for example, in business processes, electronic commerce, logistics). Not surprisingly, the problem has been addressed at different levels of abstraction by the two communities. Coordination protocols as well as task and result sharing have been investigated by the AI community; specification of alternative transaction models to meet the requirements of non-traditional applications, and their execution have been addressed by the database community. It is evident that there is a need for bringing the two approaches together to develop systems that support cooperative problem solving. This paper – argues for the use of active databases in general and active capability in particular as an enabling technology for cooperative problem solving and cooperative information systems – details a novel approach for supporting task sharing, a key aspect of CPS, using active capability – elaborates on a methodology for mapping task shared protocols expressed in high level speech acts to Event Condition-Action (ECA) rules.

scholarly journals The development of theoretical, methodological and practical recommendations of the innovative development vectors of business process reengineering and strategic management of enterprises

2021 ◽  
Vol 6 (4(62)) ◽  
Author(s):  
Oleksandra Mandych ◽  
Arkadii Mykytas ◽  
Tetiana Ustik ◽  
Svitlana Zaika ◽  
Olena Zaika
Keyword(s):  
Strategic Management ◽  
Rural Areas ◽  
Process Management ◽  
Business Processes ◽  
Marketing Research ◽  
Organic Production ◽  
Social Experiments ◽  
And Cluster Analysis ◽  
Methodological Principles ◽  
High Level

The object of research is the reengineering of business processes, which is used to increase the effectiveness of strategic management of an enterprise, which will create a new type of environmental enterprise «bioalliance». One of the most problematic places is the possibility of conducting marketing research to ensure the competitiveness of enterprises. The paper used the hypothetical method in substantiating the theoretical and methodological principles of organization and functioning of bio-alliances as the basis of bio-economy for rural areas. The study used the economic-statistical method, ranking of economic zoning, correlation and regression and cluster analysis. These methods were used in the elaboration of directions, sources and strategies of development, components of system and process management, state support for the implementation of traditional and new socio-economic and environmental functions. Also in the course of the work, methods of ideal modelling, mathematical modelling and programming, abstract-logical and structural-logical, extrapolation, expert evaluations, surveys, observations, qualitative and quantitative, imaginary and social experiments were used. The results of the market analyses of agricultural companies showed the inexpediency of agricultural companies. Based on the research, modelling and re-engineering of business processes through the implementation of organisational, corporate, business and functional strategies was proposed. The new form of agrarian enterprises, proposed in the work, is «bioalliance», based on the principles of integration of tourism sphere, sphere of organic production and production of eco-commodities, as well as using bio-resources as the main source. Compared to similar known methodologies of strategic management, the proposed methodology provides enterprises with a high level of importance in the regions, increasing the efficiency of the use of the resources available in their ownership. And also to allocate new market segments in order to attract not only existing, but also potential consumers.

scholarly journals Influence of internal production conditions on the efficiency and competitiveness of enterprises

2021 ◽  
Vol 7 (1) ◽  
Author(s):  
Vilayat I. Ismayilov ◽  
Nahid N. Almasov ◽  
Nijat S. Musayev ◽  
Aygun Q. Samedova
Keyword(s):  
Process Management ◽  
Business Processes ◽  
Practical Significance ◽  
Enterprise Management ◽  
Management Tools ◽  
And Performance ◽  
Enterprise Management System ◽  
Production Conditions ◽  
Internal Production

AbstractIn the practice of enterprises, there is no clear boundary between the establishment and development of economic and management tools. The purpose of the article is to study the influence of internal production conditions on the efficiency of enterprises. The novelty of the study concerns the development of tools required when new systems for managing business processes are built. The conducted studies of the theoretical and methodological foundations of business process management demonstrated that the economic and managerial tools for ensuring business processes in the enterprise management system constitute a necessary arsenal of management methods. This set of methods primarily includes methods of maintaining the flexibility and adaptability of management systems to ensure the quality of business processes. During the study, it was identified that most often, the expected parameters of development and performance are established for business processes in the management of enterprises. The practical significance of the study is conditioned by the fact that systems for managing business processes and ensuring their quality exist at the studied enterprises in various forms, their functions refer to different departments and sometimes to different levels of management.

scholarly journals ІННОВАЦІЇ ЯК СКЛАДОВА ФАКТОРІВ ВПЛИВУ НА СТАБІЛЬНИЙ РОЗВИТОК СУЧАСНОГО ПІДПРИЄМСТВА

2019 ◽  
pp. 36-44
Author(s):  
Є. В. Луцишина
Keyword(s):  
Business Processes ◽  
Innovation Process ◽  
Practical Significance ◽  
Necessary Condition ◽  
Innovative Development ◽  
Innovative Strategy ◽  
Innovation Project ◽  
Innovation Processes ◽  
Stable Development

Orientating to the innovative development and economic growth, provided by them, nowadays allows enterprises to achieve competitive advantages not only in the production and sale of products (projects, services), but above all in the methods of business development. The theory of innovative development in the economy, which is one of the main economic doctrines of modern times for a large number of countries in the world, is now only being formed in Ukraineand is in the stage of active development. Considering the features and problems of the innovation processes of domestic enterprises, there is a need to further develop their competitiveness for domestic and external markets. The purpose of the article is to develop the theoretical and methodological foundations in the field of enterprise development based on innovation, as well as to determine the role of innovation to ensure the stable development of the enterprise. The object of the study is the formation of an innovative strategy of the enterprise and its components for the implementation of an innovative project. Methods used in the research are a systematic approach, a method of generalization, comparison. The hypothesis of research is that innovation plays an important role in ensuring the stable development of the enterprise. The statement of basic materials. It is determined that innovative development is a consequence of innovative processes occurring in the enterprise. In its innovative development, enterprises go through a number of stages: research, development and implementation. The main properties of innovation are scientific novelty, practical applicability and commercial feasibility. The method of forming a strategy for the introduction of innovation, types of improvement of the competitiveness of the enterprise, stages and components of the innovation process are all considered, as well as factors that may affect the formation and outcome of the investment and innovation project. Originality and practical significance of the research. The article gives an idea of the role of innovation for a modern enterprise and helps to determine the main guidelines for the development and implementation of innovative solutions. The author reflects on the most important properties of economic innovation processes, which enables us to significantly distinguish them from other business processes. Conclusions of research. It was concluded that in the conditions of the modern economic environment, innovation for an enterprise is a necessary condition for survival.  However, by introducing innovations, managers of all levels are faced with the problem of uncertainty of new factors that have a significant impact on the progress of the innovation process and on the activity of the enterprise as a whole. The research results can be used in the development of strategies for the implementation of the innovation process in an enterprise of any form of organization.

Model of the influence of internal production conditions on the efficiency of enterprises

2021 ◽  
Vol 39 (6) ◽  
Author(s):  
Vilayat I. Ismayilov ◽  
Nahid N. Almasov ◽  
Nijat S. Musayev ◽  
Aygun Q. Samedova
Keyword(s):  
Business Process Management ◽  
Process Management ◽  
Business Processes ◽  
Practical Significance ◽  
Management Systems ◽  
Enterprise Management ◽  
Management Tools ◽  
Quality Management Systems ◽  
Different Levels ◽  
Internal Production

The establishment and development of economic and management tools for supporting business processes are consistent elements of supporting these processes. In the practice of enterprises, there is no clear boundary between the establishment and development of economic and management tools. In establishment, there is a development of methods and approaches to business process management. The novelty of the study concerns the development of tools required when new systems for managing business processes are built and their quality is ensured at enterprises. Under conditions of changes and improvement of existing systems, this novelty refers to the development of an ensured course of business processes. It was identified that the model for determining the economic efficiency of quality management systems based on the ratio of quality results and costs is consolidated by indicators in the documentation pyramid at the enterprise, which creates opportunities for the preparation of guidelines for the management system at various levels for the development of strategies, policies, tactics and procedures for flexibility and adaptability of business processes. The practical significance of the study is conditioned by the fact that systems for managing business processes and ensuring their quality exist at the studied enterprises in various forms, their functions refer to different departments and sometimes to different levels of management. The success and effectiveness of such systems are usually closely intertwined with such concepts as the flexibility and adaptability of enterprise management systems.

scholarly journals INNOVATIVE GOALS: CONCEPT, FORMULATION, BUILDING TREE GOALS

2020 ◽  
Vol 3 (11) ◽  
pp. 73-74
Author(s):  
SOLIYEV I.I
Keyword(s):  
Development Strategy ◽  
Business Processes ◽  
New Technologies ◽  
Practical Significance ◽  
Innovative Development ◽  
Innovative Strategy ◽  
Use Of Resources

This article discusses the practical significance of the enterprise's chosen innovative development strategy. The process of implementing any innovative strategy in the article is based on the following innovations: the decision to switch to new technologies, updating the content and use of resources, advancing the requirements in the stages of restructuring all major and ancillary business processes

Towards T-Government by Increasing Process Maturity in Public Sector

2009 ◽  
pp. 15-34 ◽  
Author(s):  
Jurij Jaklic ◽  
Mojca Indihar Štemberger
Keyword(s):  
Business Process ◽  
Process Management ◽  
Business Processes ◽  
Process Change ◽  
Process Orientation ◽  
Non Profit ◽  
Front Office ◽  
Flow Through ◽  
Governmental Institutions ◽  
High Level

A successful e-government implementation cannot do without some kind of business process change, not only of the front-office parts of processes, but the entire processes, which often flow through several departmental units or even several government agencies. Further advances of e-government that lead to t-government, are not possible without an integration of business processes. The implementation of t-government requires a high level of business process orientation and typically involves a business process change project. Non-profit organisations have some specifics, which make process renovation projects considerably different. The purpose of this chapter is to present an approach that enables governmental institutions to move towards t-government. The general framework for business process change methodologies, techniques and tools is customised for their needs and extended with several other business process management elements, e.g. measurement of the level of business process orientation in an organisation. The relationship between business process orientation levels and the sophistication of online services is shown through a case study of one of the Slovene ministries, where the proposed adapted methodology has been successfully employed.

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