scholarly journals An Analysis of Customer’s Satisfaction Level to the Quality of Services Provided by Regional Water Supply Company (PDAM) of Kolaka Regency

2017 ◽  
Vol 9 (1) ◽  
pp. 12
Author(s):  
Niar Astaginy
Keyword(s):  
Service Quality ◽  
Water Supply ◽  
Water System ◽  
Managerial Implication ◽  
Rotation System ◽  
Performance Matrix ◽  
Water Supply Company ◽  
Regional Water ◽  
Level Analysis

The study is devoted to identifying the customer’s expectation for the service quality of the regional water supply company (PDAM) of Kolaka Regency, describing the customer’s perception of its service quality, and projecting the managerial implication to improve the quality of its services. The analysis methods used are conformity level analysis and important performance analysis. The analysis indicates that the highest expectation of the customer rests on the continuous supply of water without rotation system. The best performance of the company in the customer’s perception is in the explanation of the water system installation procedure which is simple and uncomplicated. Based on Important Performance Matrix, it is apparent that quadrant 1 (Primary priorities) has eight attributes, quandrant 2(maintained) has six attributies, quandrant 3(low priority) has four attributies and quandrant 4(excessive) has two attibuties.  

scholarly journals PENGARUH KUALITAS LAYANAN BERBASIS TEHNOLOGI INFORMASI (TI) TERHADAP KEPUASAN PELANGGAN PADA PERUSAHAAN DAERAH AIR MINUM (PDAM) KABUPATEN BONDOWOSO

2022 ◽  
Vol 18 (1) ◽  
pp. 46-67
Author(s):  
Fathorrasi Fathorrasi ◽  
Suwignyo Widagdo ◽  
Yuniorita Indah Handayani
Keyword(s):  
Information Technology ◽  
Quality Of Service ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Water Supply ◽  
Linear Regression Analysis ◽  
Water Supply Company ◽  
Regional Water ◽  
Variable Quality

Entities both business and public, will improve the quality of service with dimensions that are well applied so that it becomes the key to success in the business and public sector. Good quality service will provide customer satisfaction. Customer satisfaction is the key to business success. Related research to discuss and analyze the effect of services quality based on Information Technology to customer satisfaction of the Regional Water Supply Company of Bondowoso Regency. The data used in this study are primary data obtained through questionnaires. The population of this study is active customers in the service area of ​​the Regional Water Supply Company of Bondowoso Regency with a total sample of 100 people and accidental sampling. For data analysis, the authors used multiple linear regression analysis. Based on the results of the analysis, it can be stated that simultaneously Information Technology (IT) based service quality variables consisting of Reliability, Tangible, Assurance, Empaty and Responsiveness affect customer satisfaction in the Regional Water Supply Company (PDAM) of Bondowoso Regency. Partially, the variable quality of service based on Information Technology (IT) consisting of Reliability, Tangible, Assurance, and Responsiveness affects customer satisfaction in the Regional Water Supply Company (PDAM) of Bondowoso Regency. Where as the variable quality of service based on Information Technology (IT) measured by Empathy partially did not affect customer satisfaction in the Regional Water Supply Company (PDAM) of Bondowoso Regency. Variables in service quality based on Information Technology (IT) as measured by reliability are the dominant variables in influencing the level of customer satisfaction in the Regional Water Supply Company (PDAM) of Bondowoso Regency. Keywords: Service Quality, Reliability, Tangible, Assurance, Empaty      Responsiveness, and Customer Satisfaction

scholarly journals Factors Forming Public Appraisal on Service Quality of Sukabumi Municipal Water Supply Company (PDAM)

2018 ◽  
Vol 1 (2) ◽  
pp. 51
Author(s):  
Ike Rachmawati ◽  
Ikeu Kania ◽  
Ujuh Juhana
Keyword(s):  
Service Quality ◽  
Water Supply ◽  
Response Speed ◽  
Simple Random Sampling ◽  
Municipal Water Supply ◽  
Municipal Water ◽  
The People ◽  
Confirmatory Factor ◽  
Water Supply Company

The people of Sukabumi city as the customers of drinking water complain that the Sukabumi Municipal Water Supply Company (PDAM) service is still not optimal. Therefore, this study aims to find out the factors forming public appraisal of PDAM service quality. Using a quantitative approach, the survey was conducted toward the customers of Sukabumi Municipal Water Supply Company (PDAM). A total of 120 respondents were selected by simple random sampling method which then analyzed using confirmatory factor analysis. The service quality variables consisting of tangible, reliability, responsiveness, assurance and empathy are broken down into 31 indicators. The result shows that 4 factors out of 31 indicators tested were influential in forming public appraisal on service quality of Sukabumi Municipal Water Supply Company (PDAM). These factors include accuracy (at an eigen score of 10.671), politeness (at eigen score of 2.021), response speed (at eigen score of 1.646) and technological capability (at eigen score of 1.333).

Pengaruh Motivasi, Self Awareness Dan Komunikasi terhadap Disiplin Kerja Karyawan di Perusahaan Daerah Air Minum (Pdam) Kabupaten Ponorogo

2020 ◽  
Vol 1 (2) ◽  
Author(s):  
Fitriana Fitriana ◽  
Umi Farida ◽  
Tegoeh Hari Abrianto
Keyword(s):  
Regression Analysis ◽  
Data Analysis ◽  
Water Supply ◽  
Regression Coefficient ◽  
Reliability Test ◽  
Self Awareness ◽  
Validity And Reliability ◽  
Communication Variable ◽  
Water Supply Company ◽  
Regional Water

This study aims to determine the effect of motivation, self awareness and communication on the work discipline of employees in the Regional Water Supply Company (PDAM) of Ponorogo Regency. The location of research in Pramuka Street Number 21, Nologaten, Ponorogo Regency. The population in this study was 102 employees. The sample in this study used 50 respondents. Data collection techniques using questionnaires, then tested with validity and reliability test, while the method of data analysis using multiple regression analysis with the help of SPSS and hypothesis testing partially or simultaneously. The results showed that; (1) Motivation partially influences the work discipline of employees in the Regional Water Supply Company (PDAM) of Ponorogo Regency with a regression coefficient of 0.317, t value of 2.903> t table of 2.012 and sig. of 0.006 <0.05, (2) Self Awareness partially influences the work discipline of employees in the Regional Water Supply Company (PDAM) of Ponorogo Regency with the results of the regression coefficient of 0.409, t value of 3.478> t table of 2.012 and sig. of 0.001 <0.05, (3) Communication partially influences the work discipline of employees in the Regional Water Supply Company (PDAM) of Ponorogo Regency with the results of a regression coefficient of 0.310, t value of 2.178> t table of 2.012 and sig. of 0.035 <0.05, (4) Motivation, self awareness and communication simultaneously affect employee work discipline in the Regional Water Supply Company (PDAM) of Ponorogo Regency with the calculated F value of 14.807> F table 2.81 and sig value. of 0,000 <0.05, (5) Self awareness is the most dominant variable affecting the work discipline of employees in the Regional Water Supply Company (PDAM) of Ponorogo Regency with the result of self awareness variable t value of 3.478 is greater than the value of t variable count motivation and communication variables. Furthermore, from the value of sig. the variable self awareness of 0.001 is smaller than the value of sig. motivation variable and communication variable.

scholarly journals Building a Methodology for Assessing Service Quality under Intermittent Domestic Water Supply

Water ◽  
2018 ◽  
Vol 10 (9) ◽  
pp. 1164 ◽  
Author(s):  
Assia Mokssit ◽  
Bernard de Gouvello ◽  
Aurélie Chazerain ◽  
François Figuères ◽  
Bruno Tassin
Keyword(s):  
Drinking Water ◽  
Water Supply ◽  
Water Distribution ◽  
Water System ◽  
Evaluation Framework ◽  
Domestic Water ◽  
Water Service ◽  
Quality Of Water ◽  
History Of

This document proposes a methodology for assessing the quality of water distribution service in the context of intermittent supply, based on a comparison of joint results from literature reviews and feedback from drinking water operators who had managed these networks, with standards for defining the quality of drinking water service. The paper begins by reviewing and proposing an analysis of the definition and characterization of intermittent water supply (IWS), highlighting some important findings. The diversity of approaches used to address the issue and the difficulty of defining a precise and detailed history of water supply in the affected systems broadens the spectrum of intermittency characterization and the problems it raises. The underlined results are then used to structure an evaluation framework for the water service and to develop improvement paths defined in the intermittent networks. The resulting framework highlights the means available to water stakeholders to assess their operational and management performance in achieving the improvement objectives defined by the environmental and socio-economic contexts in which the network operates. Practical examples of intermittent system management are collected from water system operators and presented for illustration purposes (Jeddah, Algiers, Port-au-Prince, Amman, Cartagena, Barranquilla, Mexico, Cancun, Saltillo, Mumbai, Delhi, Coimbatore …).

scholarly journals “A STUDY ON AN IMPACT OF ICT (INFORMATION COMMUNICATION TECHNOLOGY) ON SERVICE QUALITY OF LIBRARY MANAGEMENT: A QUALITATIVE APPROACH”.

2020 ◽  
pp. 1-2
Author(s):  
Kajal Hasmukhbhai Patel
Keyword(s):  
Service Quality ◽  
Communication Technology ◽  
New Technologies ◽  
Information Communication Technology ◽  
Library Science ◽  
Information Communication ◽  
Managerial Implication ◽  
Record Keeping ◽  
Library Management

Today’s world is the era of information overloads. In Colleges and schools, libraries are mesh-up with databases. To maintain databases emerged as a big concern for Librarian. In library science, where now online journals, research papers and articles playing a major role in comparison to offline hardbound book, journals etc., It’s a challenge to Librarian to deal with and to maintain a smooth handling of online database, its record keeping, Account maintenance, etc. Emergence of ICT (Information Communication Technology) in library science is working like a game changer in first look. But, through this research, an in-depth study was carried out to study an impact of ICT on various service quality dimensions of library science. Objective: To study an impact of ICT implementation on service quality of the Library management. Research methodology: Qualitative study. Data collection method: In-depth Interview. Sample unit: Librarian of Arts and Commerce College affiliated with Hemchandracharya North-Gujarat University. Sample Size: 5 Librarians. Conclusion: ICT has significant impact over all five dimensions of service quality. Due to implementation of ICT, task handlings and work efficiencies of Librarians has significantly improved. Librarians were highly satisfied with the usage of ICT software’s. Managerial implication: Findings of this research paper may enlighten the usage of new technologies in the field of Library science. Further scope: The findings of this research can be useful to improve service quality of Library Science Management.

scholarly journals PERFORMANCE ANALYSIS OF REGIONAL GOVERNMENT OWNED ENTERPRISES BANK PERKREDITAN RAKYAT MAJATAMA AND THE REGIONAL WATER SUPPLY COMPANY OF THE MOJOKERTO REGENCY GOVERNMENT IN FINANCIAL PERSPECTIVE

2020 ◽  
Vol 28 (3) ◽  
pp. 181-204
Author(s):  
Kariyoto
Keyword(s):  
Performance Analysis ◽  
Water Supply ◽  
Financial Performance ◽  
Practical Implication ◽  
Positive Trend ◽  
Regional Government ◽  
Administrative Costs ◽  
Water Supply Company ◽  
Regional Water ◽  
July August September

Purpose — The purpose of this study is to evaluate the performance of the Mojokerto Regency 2019 Regional Owned Enterprises (BUMD). Design/methodology/approach — The research method used is descriptive qualitative analysis. The stages of preparatory research determine the techniques used in the analysis. The next stage gathers indicators in measuring financial performance. Determine the criteria in accordance with the theory used for financial performance analysis. Collection and analysis of financial data of BPR Majatama and the Regional Water Company. Findings — The results of the study show that Majatama People's Credit Bank Study of the Gross Value of Bad Debt in July, August, September, and October 2019 are safe. Originality/value — This study evaluates the performance of the People's Credit Bank Majatama. It also evaluates the performance of the Regional Water Supply Company and provides performance recommendations. Practical Implication — The calculation of Gross and Net non-performing loans experiences a positive trend and is far from the maximum limit required by Bank Indonesia of 5%. Regional Water Supply Companies in July, August, September, and October 2019, management is advised to control the general administrative costs, increase revenue and reduce operating costs through efficiency and effectiveness to increase profits in the following month.

scholarly journals PENGARUH KOMPETENSI DAN PRESTASI KERJA TERHADAP PROMOSI JABATAN PADA (PDAM) TIRTAULI CABANG I PEMATANGSIANTAR

2019 ◽  
Vol 7 (1) ◽  
pp. 15-23
Author(s):  
Edy Teguh Prasetio ◽  
Darwin Lie ◽  
Marisi Butarbutar ◽  
Debi Eka Putri
Keyword(s):  
Regression Analysis ◽  
Correlation Analysis ◽  
Job Performance ◽  
Water Supply ◽  
Work Performance ◽  
Positive Relationship ◽  
Coefficient Of Determination ◽  
Job Promotion ◽  
Water Supply Company ◽  
Regional Water

The objectives of this study are: 1) To find out the description of competency, work performance and promotion in the Regional Water Supply Company (PDAM) Tirtauli Branch I Pematangsiantar. 2) To find out the effect of competency and work performance on promotion in the Regional Water Supply Company (PDAM) Tirtauli Branch I Pematangsiantar both simultaneously and partially.             The results of the study can be summarized as follows: 1) Competence, work performance and promotion are good. 2) The results of the regression analysis are Ŷ = 3.943 + 0.770X1 + 0.345X2 meaning that competency and work performance have a positive and significant effect on job promotion. 3) The results of the correlation analysis obtained nilair = 0.787, meaning that there is a strong and positive relationship between competence and work performance with promotion. 4) Obtained the coefficient of determination R = 0.619 means that the high and low of promotion can be explained by competence and work performance by 39.0%. 5) The research hypothesis H0 is rejected, meaning that competence and work performance have a positive and significant effect on job promotion in the Regional Water Supply Company (PDAM) Tirtauli Branch I Pematangsiantar both simultaneously and partially. Keywords: Competence, Job Performance, and Job Promotion

scholarly journals ANALISIS RASIO LIKUIDITAS DAN RASIO PROFITABILITAS PADA PERUSAHAAN DAERAH AIR MINUM KABUPATEN OGAN KOMERING ULU

2020 ◽  
Vol 5 (1) ◽  
pp. 56
Author(s):  
Yuniarti Anwar ◽  
Yopi Yunsepa ◽  
Rafiza Meliyani
Keyword(s):  
Water Supply ◽  
Good Condition ◽  
Secondary Data ◽  
Primary Data ◽  
Return On Equity ◽  
Average Value ◽  
Industry Standards ◽  
Water Supply Company ◽  
Profitability Ratios ◽  
Regional Water

<em>Analysis of Liquidity Ratios and Profitability Ratios in Ogan Komering Ulu District Water Supply Company. The formulation of the problem in this study is how liquidity ratios and profitability ratios in Ogan Komering Ulu Regional Water Supply Company? The purpose of this study was to determine the liquidity ratios and profitability ratios in the Regional Water Supply Company of Ogan Komering Ulu Regency.</em><em></em><p><em>Data analysis techniques used in research using qualitative and quantitative analysis with descriptive methods. The type of data used are primary data and secondary data. From the results of the analysis of the calculation of the level of liquidity of the Regional Water Supply Company of Ogan Komering Ulu Regency during 2014-2017, the average value of the quick ratio was 903.5%, current ratio 1,008.75% and cash ratio of 58.75%. This shows that the company is in good condition because it has exceeded industry standards where the company is able to fulfill its short-term obligations. And the level of profitability over the past four years, namely 2014-2017, is not in a good condition because the calculation of net profit margin, return on investment, and return on equity has a negative value, this is because the company always loses and has not been able to manage the source of funds owned efficient and effective.</em></p><p><em><br /></em></p><p><strong><em>Keywords</em></strong><strong><em>:</em></strong><strong><em> </em></strong><em>Analysis of financial ratios, liquidity, profitability</em></p>

scholarly journals EVALUASI PENERAPAN AKUNTANSI PAJAK AIR PERMUKAAN PADA PERUSAHAAN DAERAH AIR MINUM KABUPATEN MINAHASA UTARA

2017 ◽  
Vol 12 (01) ◽  
Author(s):  
Stephanie Selina Sheren Wowor ◽  
Inggriani Elim ◽  
Sonny Pangerapan
Keyword(s):  
Surface Water ◽  
Water Supply ◽  
Provincial Government ◽  
Small Surface ◽  
Local Revenue ◽  
Local Taxes ◽  
Tax Laws ◽  
Water Supply Company ◽  
Descriptive Method ◽  
Regional Water

Surface water tax is one of the local taxes levied by the provincial government as one of the sources of local revenue. Surface water taxes are a tax on the collection and/or utilization of surface water. The objective of this research is to know the use of surface water tax accounting whether the use of surface water tax has been in accordance with applicable laws, tax laws and local regulations. The research was conducted at the Regional Water Supply Company (PDAM) of North Minahasa Regency which is located at Worang By Pass Street Number 1, District Airmadidi. The method used in this research is comparative descriptive method. The results show that the PDAM of North Minahasa Regency calculated and paid a relatively small surface water tax for 2014, 2015 and 2016.Keywords : tax, surface water, evaluation

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