scholarly journals RESIKO OPERASIONAL UNIT TELLER DAN CUSTOMER SERVICE PADA PT. BPR JORONG KAMPUNG TANGAH PARIAMAN CABANG PADANG

2021 ◽  
Author(s):  
Titania Dessirama ◽  
Afriyeni Afriyeni
Keyword(s):  
Data Collection ◽  
Customer Service ◽  
Analytical Method ◽  
Service Work ◽  
Data Input ◽  
Collection Method ◽  
Customer Data ◽  
Service Unit ◽  
Operational Risks ◽  
Descriptive Method

The purpose of this study is to find out how the application of operational risk that occurs in the teller and customer service units at PT. BPR Jorong Kampung Tangah Cabang Padang. This data collection method was collected through interviews with related parties. The analytical method in this study uses a descriptive method with an inductive mindset that explains the results of research regarding the facts that occur in the field, which are then analyzed according to existing theories. Based on the results of the study it was found that PT. BPR-JKT Cabang Padang has monitored and anticipated operational risks that will occur in every teller and customer service work unit in order to avoid things that damage the bank's good name, because tellers and customer service are front liners who will deal directly with customers. The monitoring and anticipation carried out by the bank has proven that there are fewer unwanted incidents at the teller unit, such as errors in inputting nominal money and account numbers during transactions, underpayments or overpayments to customers. As for the customer service unit, such as incorrect customer data input, the occurrence of complaints and others.

scholarly journals RESIKO OPERASIONAL UNIT TELLER DAN CUSTOMER SERVICE PADA PT. BPD SUMBAR CABANG PEMBANTU SIMPANG HARU

2020 ◽  
Author(s):  
Ayu Santika Sari ◽  
Afriyeni Afriyeni
Keyword(s):  
Data Analysis ◽  
Data Collection ◽  
Customer Service ◽  
Research Data ◽  
Analysis Method ◽  
Collection Method ◽  
Customer Data ◽  
Service Unit ◽  
Operational Risks ◽  
Descriptive Method

This study aims to find out what Operational Risk will occur in the teller and customer service units at PT. BPD Sumbar Subsidiary branch of Simpang Haru. This research data collection method was collected from interviews with relevant units. The data analysis method in this study uses a descriptive method with an inductive mindset that explains the results of research about the facts that occur in the field which are then analyzed according to existing theories. Based on the results of this study found that PT. BPD Sumbar Subsidiary branch of Simpang Haru has conducted monitoring and anticipation of operational risks that will occur in each work unit, especially in the teller and customer service units in order to avoid things that will damage the image and good name of the bank, because the teller and customer service units are merged front liner that will deal directly with customers. The monitoring and anticipation carried out by the bank prove the lack of unwanted events that will occur in the teller unit such as errors in inputting nominal and account numbers at the time of the transaction, underpayment or overpayment to customers, underpayment or excess when receiving customer deposit. As for the customer service unit such as incorrect input of customer data, complaints occur and others.

scholarly journals Noda Interpropositional Modality

KIRYOKU ◽  
2021 ◽  
Vol 5 (1) ◽  
pp. 104-111
Author(s):  
Elizabeth Ika Hesti Aprilia Nindia Rini
Keyword(s):  
Data Analysis ◽  
Data Collection ◽  
Collection Method ◽  
Data Presentation ◽  
Data Collection Method ◽  
Qualitative Descriptive ◽  
Descriptive Method

Noda has an explanation function. The research aims to describe the structure and meaning of noda modality as interpropositional modalitiy. The data were obtained from Japanese website, such as asahi.com, ameba.jp, aozora.gr.jp, yourei.jp, and context.reverso.net. The data collection method in this research is the simak and catat method. Then, using qualitative descriptive method to analysis the structure and meaning of noda modality, while the agih method is used to find out noda modality.’s usage The data presentation stage use informal techniques. Based on data analysis, it is concluded that noda’s modality could be attached to verbs, i-adjectives, na-adjectives and nouns. Noda as an interpropositional modality has two types; “related types” (kankeidzuke) and “unrelated types”  (hikankeidzuke),  and each  types have  its meaning.

scholarly journals ANALISIS PERAN CUSTOMER SERVICE DI BANK BNI SYARIAH KCP PLERED

2019 ◽  
Vol 4 (1) ◽  
Author(s):  
Joni Joni ◽  
Fikri Putri Diniati
Keyword(s):  
Customer Service ◽  
Secondary Data ◽  
Data Sources ◽  
Primary Data ◽  
Security Guards ◽  
Service Unit ◽  
Field Data Collection ◽  
Descriptive Method ◽  
Operational Service

Customer service plays a very important role in various companies and financial institutions such as Islamic banks. As a Customer Service , the roles and functions must be established. If customer service does not implement one of the functions that should be carried out, it will have an impact on the role of customer service, namely maintaining customers and getting new customers. The role of customer service can be carried out if each of the functions can be implemented by customer service. The purpose of this study was to determine the role of Customer Service at Bank BNI Syariah KCP Plered.The method used in this study is a descriptive method with is qualitative. With two data sources, namely primary data sources consisting of Customer Service, Operational Service Head, several customer security guards and secondary data sources consisting of supporting books, working papers and photos obtained from the field. Data collection techniques used were interviews, observation and documentation. Based on the results research that role customer service at Bank BNI Syariah KCP Plered that is customer service as a service unit able to doing its role that is maintain customer and get customer new in the counter or bank. Implementation role could seen from implementation every the functions contained inside , though there is some functions that are not yet optimal in implementation

صورة المرأة في قصة مريم في القرآن الكريم : دراسة الأدبية النسوية

2020 ◽  
Vol 4 (01) ◽  
pp. 40-54
Author(s):  
Jihan Nabila ◽  
Muhammad Yusuf
Keyword(s):  
Data Analysis ◽  
Data Collection ◽  
Social Image ◽  
Collection Method ◽  
Data Collection Method ◽  
The Social ◽  
The Family ◽  
Library Studies ◽  
Qualitative Descriptive ◽  
Descriptive Method

The study of feminism is a literarytradition that leads tokan fokus analisis to female. One of the focuses of the study of feminism is the image of women. In the Qur'an there are many verses that tell about women, there is even one surah that tells the female character specifically, surah Maryam. The purpose of this research is to describe the image of women in the story of Maryam in the Quran including psychic imagery and social imagery. The data collection method that library studies use. The method of data analysis used is a qualitative descriptive method. The subjects in this study are the text of surah Ali Imran, surah Maryam, and surah At Tahrim in the Qur'an. The result of this study is a psychic image ofa woman in the storyof Maryam in the Qur'an consisting of 1)a sincereperson,(2)a devout worshipter,(4)a worried person,(4)a fearful person,(5)a man who is inflicted in pain, and(6)a man who guards honor. The social image of women in the story of Maryamin the Qur'an in the family and community consists of (1)a nephew, (2a) mother, ( 3a child, (4) a sister, (5) a weak man rather than a man in worship (6) an exiled person, (7) a contested person, (8) an accused person, and (9) a man who is given to serve. Based on the analysis of the above imagery found gender injustice contained in this study in the form of stereotypes and violence

scholarly journals THE ANALYSIS ILLOCUTIONARY ACTS OF USTADZ HANAN ATTAKI, LC ON VIDEO UST. HANAN ATTAKI YOUTUBE CHANNEL

2021 ◽  
Vol 4 (1) ◽  
pp. 47
Author(s):  
Ajrina Al Mar'atus Sholihah ◽  
Trisnendri Syahrizal
Keyword(s):  
Data Collection ◽  
Speech Acts ◽  
Speech Act ◽  
Speech Act Theory ◽  
Religious Leaders ◽  
Collection Method ◽  
Illocutionary Acts ◽  
Religious Speech ◽  
Qualitative Descriptive ◽  
Descriptive Method

The purpose of this study to analyze type of illocutionary speech acts that used by Hanan Attaki and identifying speech acts utterance by Hanan Attaki on Youtube. The method used in this study is the qualitative descriptive method because this is done only based on the fact and the writer describes the result in from words and the explanation of the result. Data collection method that used is scrutinized method and make a script, is scrutinize use of language by Ustadz Hanan Attaki, then the data is note and classified based on type of illocutionary. In this result the writer analyze all type of illucationary speech act used by Ustadz Hanan Attaki on Video Ust. Hanan Attaki Youtube Channel. The result of this study found 65 clauses that contain the type of illocutionary speech acts, there are representatives (37), directives (22), declarative (5) and commissive (1) each type of the speech acts are delivering different meaning and representative is the most widely used by Ustadz Hanan Attaki. It fits with the illocutionary speech act theory as religious speech containing factual matters raised by religious leaders. Keywords:  Youtube, Pragmatics, Speech Acts, Illocutionary  

scholarly journals KAJIAN MANFAAT E-COMMERCE PADA PENJUALAN PRODUK USAHA “SNACKING” DI KOTA MANADO

2020 ◽  
Vol 16 (3) ◽  
pp. 413
Author(s):  
Josua Julio Brenda Lumintang ◽  
Grace Adonia Josefina Rumagit ◽  
Melissa Lady Gisela Taroreh
Keyword(s):  
Data Analysis ◽  
Data Collection ◽  
Business Owners ◽  
Quantitative Approach ◽  
Primary Data ◽  
Survey Method ◽  
Analysis Method ◽  
Collection Method ◽  
The City ◽  
Descriptive Method

This study aims to examine the benefits of e-commerce in selling "snacking" business products in the city of Manado. This research was conducted from May to June 2020. The data used in this study are primary data obtained through interviews with “Snacking” business owners. The data collection method in this study is a survey method. The data analysis method used in this research is descriptive method with a quantitative approach, to describe the sales of "snacking" business products in utilizing e-commerce. The results showed that the benefits of e-commerce in selling "snacking" business products, which can help in increasing the number of orders and sales turnover, as well as a means of business promotion, as well as helping in the development of business products.

ANALISIS PELAYANAN CUSTOMER SERVICE TERHADAP KEPUASAN NASABAH PT BANK NEGARA INDONESIA (PERSERO) TBK KANTOR CABANG PRABUMULIH

2021 ◽  
Vol 2 (2) ◽  
pp. 189-200
Author(s):  
Mgs. M. Firdaus ◽  
Tien Yustini ◽  
Siti Komariah Hildayanti
Keyword(s):  
Data Collection ◽  
Customer Satisfaction ◽  
Customer Service ◽  
Data Security ◽  
Research Method ◽  
Field Data ◽  
Customer Data ◽  
Qualitative Approaches ◽  
Field Data Collection ◽  
Testing Data

This study aims to obtain the results of the analysis of customer service on customer satisfaction at PT. Bank Negara Indonesia (Persero) Tbk Prabumulih Branch Offices partially and simultaneously. The research method uses quantitative and qualitative approaches, field data collection uses questionnaire and interview techniques. The population in this study amounted to 124 customers who transacted with customer service at BNI Prabumulih Branch Offices in August and September 2020 and the sample taken was 124 respondents. Testing data using the t test, the results showed that form / physical influence on customer satisfaction with t count 2.609> t table 1.980, reliability has no effect on customer satisfaction with t count 1.369 <t table 1.980, responses affect customer satisfaction with t count 2.298 > t table 1.980, assurance affects customer satisfaction with t count 9.907> t table 1.980, empathy has no effect on customer satisfaction with t count 0.443 <t table 1.980. The results of the F test show that form / physicality, reliability, response, assurance and empathy simultaneously influence customer satisfaction with F count 102.308> F table 2.292. The results showed that the service variable that had the most significant effect on customer satisfaction was the guarantee variable. Strategies to increase customer satisfaction can be done by maintaining indicators of polite attitudes towards customers, explaining products to customers, explaining customer data security and the ability to convince customers.

PENINGKATAN MOTIVASI BERPRESTASI GURU MELALUI SUPERVISE AKADEMIK SD RAYON VI KECAMATAN TAMBANG KABUPATEN KAMPAR

2017 ◽  
Vol 5 (3) ◽  
pp. 677
Author(s):  
Yusmarni '
Keyword(s):  
Data Collection ◽  
Achievement Motivation ◽  
Mining District ◽  
Collection Method ◽  
Data Collection Method ◽  
Analysis Methods ◽  
Planning Implementation ◽  
Descriptive Method

The purpose of this study was to determine whether a teacher Achievement motivation can beenhanced through academic supervision in elementary Rayon VI Mining District of Kamparregency. The study was designed in two cycles, each cycle consisting of planning,implementation, observation, reflection and revision. Actions taken is supervision, followedby billing commitment and guidance. Data collection method used is observation. Averagedata analysis methods used is descriptive method. From the description of data processingand discussion it was concluded as follows: Aspects of academic supervision performed bytutor known that from the first cycle increased in the second cycle. If the first cycle to get ascore of 28, then on the second cycle has been getting better with the acquisition of a score of43. In the aspect of achievement motivation of teachers obtained in the first cycle of 60.1%with good dukup category and the second cycle increased to 81.6% with very goodcategories.

scholarly journals Analysis of Internal Control System of Trade Goods in Minang Motor Sport Stores Bengkulu City

2021 ◽  
Vol 2 (4) ◽  
Author(s):  
Fatma Mulia ◽  
Oni Yulianti ◽  
Herlin Herlin
Keyword(s):  
Control System ◽  
Data Collection ◽  
Internal Control ◽  
Analytical Method ◽  
Descriptive Analysis ◽  
Special Committee ◽  
Collection Method ◽  
Motor Sport ◽  
Interview Method ◽  
Internal Control System

The research objective was to determine the internal control system for merchandise inventory at the Minang Motor Sport Store, Bengkulu City. The data collection method in this study is to use the interview method. The analytical method used is descriptive analysis with a comparative type. The results showed that there was no match between Mulyadi's (2016: 488) theory and the conditions that occurred at the Bengkulu City Minang Motor Sport Shop for organizational elements, because according to Mulyadi's theory, physical inventory counting had to be carried out by a special committee formed apart from warehouse employees. . Meanwhile, what happened at the Minang Motor Sport Store, Bengkulu City, the physical count was carried out directly by the warehouse department. For the elements of the authorization system and the recording procedure of the conformity and discrepancy between Mulyadi's theory (2016: 488) and the Minang Motor Sport Store in Bengkulu City, the discrepancy is in the list of physical inventory count results signed by the chairman of the physical inventory counting committee and the recording of the physical inventory count results is recorded. the correctness of the physical counting card that has been verified. There is compatibility between Mulyadi's (2016: 488) theory with the Minang Motor Sport Store in Bengkulu City for elements of healthy practice, because at the Minang Motor Sport Store, Bengkulu City, the physical counting of merchandise inventory cards has been numbered sequentially, inventory checking has been carried out twice by the department. inventory counters and subsequently by inventory checkers.

scholarly journals Pengaruh investasi teknologi informasi terhadap kinerja perusahaan

2018 ◽  
Vol 7 (1) ◽  
Author(s):  
Olin Meisa Ludipa ◽  
Rita Rahayu ◽  
Verni Juita
Keyword(s):  
Information Technology ◽  
Firm Performance ◽  
Data Collection ◽  
Analytical Method ◽  
Comparison Group ◽  
Group Method ◽  
Matched Sample ◽  
Collection Method ◽  
Firm Data ◽  
Control Firm

The purpose of this study is to determine whether information technology affects firm performance. This type of research is causal-comparative. The population in this study are all companies listed in Indonesian securities. Where the sample is selected by using matched sample comparison group method, obtained 22 companies winning IT award and 22 control firm. Data collection method is documentation method. The analytical method used is non-parametric variation Mann-Whitney Test. The results of this study found that information technology does not affect the firm performance.Keywords: Kinerja Perusahaan; Investasi Teknologi; Informasi; TI; efisiensi.

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