THE DEVELOPMENT OF THE “BURNOUT” AND “SELF ESTEEM” FORMULA ON LECTURER PERFORMANCE IN THE EXECUTION OF QUALITY MANAGEMENT IN HIGHER EDUCATION
This research has the primary aim of describing the symptoms and factors that cause burnout and affect self-esteem on the performance of lecturers in the execution of quality management in higher education, and the secondary aim of obtaining a formula for burnout dan self-esteem that can depict the emotional condition or feelings of lecturers toward their performance. The approach used in this research in this research was qualitative-descriptive. Data analysis was conducted during and after data collection. Research results showed that the primary cause of burnout is not stress, but imbalance in mental processes (thinking, feeling, behaving). The primary cause of a low self-esteem is the character of the individual in the inability to control emotions. This research also produced a formula in the form of a scale to measure burnout using the two dimensions of (a) emotional exhaustion and (b) cognitive distortion. Meanwhile, the formula for self-esteem utilizes the two dimensions of (a) confidence and (b) the reduction of confidence.