scholarly journals SOFT SKILLS AS KEY COMPETENCIES OF TOURIST ENTERPRISE STAFF AND THEIR DEVELOPMENT THROUGH EDUCATIONAL PROGRAMS IN HIGHER EDUCATION INSTITUTIONS

2021 ◽  
Vol 76 (3) ◽  
pp. 115-128
Author(s):  
Iryna Savelieva ◽  
Keyword(s):  
Labor Market ◽  
Hospitality Industry ◽  
Soft Skills ◽  
Educational Programs ◽  
European Continent ◽  
Communication Work ◽  
Key Competencies ◽  
Tourism And Hospitality ◽  
Almost All ◽  
The University

The article discusses the skills most important for graduates of the HEI in the field of tourism and the hospitality industry, to ensure their competitiveness in the labor market. The pace of development of almost all spheres of activity, as well as the acceleration of integration on the European continent and in the world, determine the relevance of the development of such educational programs, to ensure minimum workplace adaptation time. To achieve this goal, educational institutions that train for the hospitality industry need information about the criticalpoints in the stakeholder assessment of the programmatic results of the educational program. The study identified a critical need for the «soft skills», the most important of which are leadership, the ability to quickly solve problems, communication, teamwork, flexibility and personal interaction in a multicultural, dynamic and multilingual environment. The majority of students believe that soft skills are skills acquired in the workplace to navigate in their environment and good work. This view coincides with the assessment of respondents from another group. Managers also believe that soft skills contribute to better performance of official duties.The purpose of the survey was also to understand the awareness of students and managers of the hospitality industry about the importance of individual soft skills for work in enterprises that serve tourists and provide hospitality services. The questionnaires were asked to select the most important from the following set: leadership, teamwork, communication, work ethic, problem sol-ving, flexibility and interpersonal skills. A comparative analysis of the attitudes of students and managers to the importance of soft skills for employment and subsequent career advancement, to mastering certain soft skills during the period of study at the university and the function of certain skills to adapt a young specialist to dynamic working conditions in the field of tourism and hospitality showed that the two groups disagree on a number of issues. This suggests that educational programs and teaching methods need to be adapted to the requirements of the labor market. Keywords: soft skills, tourism, hospitality

Organizational and Economic Aspects of the Development of the International Tourism and Hospitality Industry

2020 ◽  
Vol 11 (4) ◽  
pp. 913
Author(s):  
Sayyora Rikhsibaevna SAFAEVA ◽  
Maxbuba Toychievna ALIEVA ◽  
Laylo Toktasinovna ABDUKHALILOVA ◽  
Nargiza Elshodovna ALIMKHODJAEVA ◽  
Elena Evgenievna KONOVALOVA
Keyword(s):  
Hospitality Industry ◽  
Educational Programs ◽  
Theory And Practice ◽  
International Tourism ◽  
Tourist Destinations ◽  
Hospitality Sector ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality ◽  
Intensive Development ◽  
New System

The article is devoted to the consideration of aspects related to the development of the tourism and hospitality industry in Uzbekistan and Russia. It has been established that the intensive development of various forms of tourism and hospitality will allow these countries to be more attractive for foreign tourists. It has been found that when developing the tourism and hospitality market Uzbekistan and Russia are advised to review prospects of its development at the international level. Promising areas of the development in the tourism and hospitality industry will be a new system of enterprise classification regulating the rating of enterprises and encouraging tourism by simplifying visa regulations, applying discounts to attract regular and potential tourists, introducing educational programs in the tourism and hospitality sector combining theory and practice, and spurring the development of all regions as potential tourist destinations.

scholarly journals IMPROVING THE UNIVERSITY REPUTATIONAL LIABILITY

2015 ◽  
Vol 3 (5) ◽  
pp. 531-538
Author(s):  
Татьяна Юдина ◽  
Tatiana Yudina
Keyword(s):  
Higher Education ◽  
Economic Development ◽  
Labor Market ◽  
Vocational Training ◽  
Higher Education Institutions ◽  
Educational Programs ◽  
Educational Institutions ◽  
Higher Educational Institutions ◽  
Stage Of Development ◽  
The University

One of priority problems of modernization of system of the higher education in Russia is overcoming the disproportions revealed during different years of monitoring of activity of higher education institutions, reduction of the contents, structure of vocational training of shots, technologies of realization of educational programs in compliance with requirements of employers and also taking into account the forecast of labor market, welfare and economic development. All this is possible at the stage of development of the higher school on condition of introduction of new mechanisms of management of the higher educational institutions based on formation and increase of their reputation, care of higher education institutions of the reputation responsibility.

scholarly journals An Employee Sharing Model for the Tourism and Hospitality Industry

2021 ◽  
Vol 2 (2) ◽  
pp. 190-194
Author(s):  
Efrén De la Mora Velasco ◽  
Arthur Huang ◽  
Adam Haney
Keyword(s):  
Labor Market ◽  
Hospitality Industry ◽  
Work Conditions ◽  
Model Framework ◽  
New Employee ◽  
Technological Developments ◽  
Hospitality And Tourism ◽  
Tourism Enterprises ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality

Fast technological developments have transformed the tourism and hospitality services and the labor market. The outbreak of the COVID-19 pandemic exposed the vulnerability of the tourism and hospitality workforce. There is insufficient prior work about creating better work conditions and greater career opportunities for hospitality and tourism professionals in the swiftly changing labor market. To this end, this article analyzes the historical employee–employer relationships in the tourism and hospitality industry. It presents a new employee-sharing model framework for enhancing resilience and flexibility for hospitality and tourism enterprises and workers.

scholarly journals The emergence of soft skills in agricultural education

2021 ◽  
Vol 19 (3) ◽  
pp. 453-466
Author(s):  
Tímea Juhász ◽  
Gabriella Horváth-Csikós
Keyword(s):  
Labor Market ◽  
Agricultural Education ◽  
Work Experience ◽  
Soft Skills ◽  
Supply And Demand ◽  
Likert Scale ◽  
Agricultural Labor ◽  
Gender And Work ◽  
Hard Skills ◽  
The University

As the possession of soft skills is becoming an essential part of the basic skill set of entrants, it is undoubtedly essential to research and develop these skills. The purpose of this study was to examine how students studying at the largest agricultural university in Hungary perceive their soft skills to be in line with employers’ expectations, i.e. whether demand matches supply, in what qualities students feel strong, what employers expect, how well supply and demand in the agricultural labor market match in terms of soft skills. Furthermore, whether educational institutions are able to develop these qualities in students and what other possibilities there might be to strengthen these qualities. The research results confirmed that the university students in the sample perceive the quality of their soft skills to be influenced by several factors, including age, gender and work experience. They show that women over 40 with work experience tend to have stronger emotional soft skills, while men of the same age who have not started their careers are stronger in leadership skills. The study also concluded that students do not feel that current schooling in institutions can strengthen the soft skills expected by the labor market (the average on a five-point Likert scale was 2.74), while the development of these soft skills was considered by respondents to be as important as the development of hard skills (agreement was very high with an average of 4.52 on a five-point Likert scale).

scholarly journals Cultorological Approach to Training of the Future Managers of Tourism in Precarpathia

2014 ◽  
Vol 1 (2-3) ◽  
pp. 38-44
Author(s):  
Marianna Chorna
Keyword(s):  
Cultural Values ◽  
Professional Training ◽  
Hospitality Industry ◽  
New Technologies ◽  
Social Changes ◽  
The Future ◽  
National University ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality ◽  
The University

The article deals with the «culturological approach» to the professional training of futuremanagers of tourism in Precarpathia. As the Precarpathian region attracts thousands of touristsyear-round the demand of training qualified specialists in the sphere of tourism and hospitality isconstantly growing.Nowadays the question of a successful and perspectives career in tourism results in training anew standard professional, a specialist of many-sided knowledge,with the ability to fulfil tasksconcerning thinking over, making and realizing management decisions. In order to develop touristCarpathian region, the Precarpathian National University named after V.Stefanyk educates futureexperts in such specialities as "Tourism" and "Hospitality Industry".Involving youth in social cultural values and ideals, education contributes to maintaining socialorder and by providing realization of new technologies, scientific rethinking of existing knowledgeeducation promotes social changes, society development, i.e. education operates as an agent ofmoral regulation facilitating social integration.Different interpretations of the concept «culture» were studied. The conclusion that culture is amultiaspect and multifunctional notion was made.Cultorological approach in education provides effectiveness of the process of putting culture asa social phenomenon into action. The fact of culturological direction extending of the wholeeducational process in the university interrelating to its components (common-cultural,professional and functional) is of great importance. Cultorological approach introduction to theprocess of training of the future tourism experts that is aimed at the developing of civil societyvalues and an independent creative personality is a premise of modernization of higher educationin Ukraine

scholarly journals Innovative human resources management: key competencies expected from hospitality graduates in Ghana

2020 ◽  
Vol 1 (4) ◽  
pp. 279-291
Author(s):  
Vida Commey ◽  
◽  
Desere Kokt ◽  
Johan Hattingh ◽  
◽  
...  
Keyword(s):  
Hospitality Industry ◽  
Human Resources Management ◽  
Research Approach ◽  
Sampled Data ◽  
Good Communication ◽  
Key Competencies ◽  
Personal Skills ◽  
Tourism And Hospitality ◽  
Hotel Managers ◽  
Hospitality Graduates

Purpose: The study aimed to determine the key competencies required from hospitality graduates from the hospitality industry perspective. Research Methodology: The study adopted a qualitative research approach. Overall, 43 hotel managers in the Ghanaian hospitality industry were conveniently sampled. Data were collected using a structured survey questionnaire. The study used Statistical Package for Social Sciences (IBM SPSS) version 23 to analysed data collected. Results: Results from the study indicate that the “key competencies” required from hospitality graduates from the industry perspective include good inter-personal skills, innovation and ability to think of new ways of doing things, ability to maintain professional standards, customer-oriented, critical thinking ability, self-motivation, friendly and approachable, good communication skills. Limitation: The study focused only on hospitality employers in Ghana; therefore, findings from the study cannot be generalised to other hospitality employers in different country. Contribution: The study emphasises the need for hospitality educational institutions in Ghana to assess the tourism and hospitality industry's competencies to produce graduates who will fit in the job market. Keywords: Attributes, Employers, Knowledge, Skills

scholarly journals Undergraduate Students’ Perceptions of Tourism and Hospitality Career Education in Ghana

2021 ◽  
Vol 8 (10) ◽  
pp. 175-188
Author(s):  
Evelyn K. Yirbekyaa ◽  
Conrad-J. Wuleka Kuuder ◽  
Issah Mohammed
Keyword(s):  
Undergraduate Students ◽  
Hospitality Industry ◽  
Career Education ◽  
Career Counselling ◽  
Cape Coast ◽  
Hospitality Education ◽  
Education In Ghana ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality ◽  
The University

The purpose of this study was to explore students’ perceptions of tourism and hospitality career education in three universities that run undergraduate programmes in Ghana, namely: the University of Cape Coast (UCC), University of Energy and Natural Resources (UENR) and the University for Development Studies (UDS). Final year students totaling 128 students were contacted through questionnaire and results analyzed employing SPSS. The study revealed that 45% respondents from the UCC did not want to work in the industry after graduation. A greater number of respondents, 85% in UCC, 90% in UENR and 92% in UDS believed a decision to invest in tourism and hospitality education career was worthwhile. Contrary to the above 50% of all respondents surveyed in the three institutions did not believe one could make good income whilst working in the industry. It is suggested that career counselling sessions be organized by tourism and hospitality industry players in the universities to woo students’ interest in the sector.

Factors Affecting the E-Commerce Adoption by Small Hotels

2012 ◽  
Vol 4 (1) ◽  
pp. 1-10
Author(s):  
Ali Acilar ◽  
Çaglar Karamasa
Keyword(s):  
Information And Communication Technologies ◽  
Small Businesses ◽  
Hospitality Industry ◽  
Comparative Case Study ◽  
Factors Affecting ◽  
Information And Communication ◽  
Use Of The Internet ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality ◽  
Almost All

Information and communication technologies (ICTs) are spreading rapidly and affecting almost all aspects of daily life, including businesses. The tourism and hospitality industry have been largely affected by advancements in ICTs. ICTs offer both opportunities and challenges for SMEs in the tourism and hospitality industry. Although large companies have been quick to adopt ICTs with rich resources, SMEs have been slow to adopt these technologies in general for various reasons, especially in developing countries. In this article, the authors explore the factors affecting the adoption of e-commerce by small hotels. To attain this purpose, a comparative case study was conducted in two small hotels, and their use of the Internet and the Web was explored. Conclusions derived from this study provide a meaningful contribution to the understanding of e-commerce adoption in small businesses in the tourism and hospitality industry.

scholarly journals A study on the effectiveness of learning soft skills to HUFI students

2021 ◽  
Author(s):  
Pham Chau Tuong Vy
Keyword(s):  
Soft Skills ◽  
Research Paper ◽  
Professional Success ◽  
Skills Learning ◽  
Almost All ◽  
The University

Today, education and qualifications are not enough to determine the recruitment of workers for many businesses and employers. Soft skills are a major differentiating factor for employability and professional success today. This is true for almost all fields, regardless of the sector. The businesses are also demanding in terms of skills for employees. Therefore, it is extremely necessary to cultivate soft skills for students in the university. To ensure students are fully equipped with soft skills, HUFI has also implemented the teaching of essential and appropriate soft skills for students. The research paper revolves around the concept, role, and development of soft skills today, and highlights the effectiveness of soft-skills learning for HUFI students. Besides, it also shows the interest and recognition of students' soft skills

scholarly journals Análisis numérico sobre la autoeficacia escolar en los estudiantes de la Universidad Tecnológica de Tehuacán

2021 ◽  
Vol 2 (4) ◽  
pp. 7-21
Author(s):  
Miguel Antonio Mascarúa Alcázar ◽  
René Alejandro González Báez González Báez ◽  
Adriana Jaimes Rodríguez
Keyword(s):  
Academic Performance ◽  
Labor Market ◽  
Self Efficacy ◽  
Self Esteem ◽  
Educational Programs ◽  
Low Resource ◽  
Economic Level ◽  
Cognitive Modifiability ◽  
The University ◽  
Technological University

El presente trabajo hace un análisis de las respuestas de los alumnos de la Universidad Tecnológica de Tehuacán de tres diferentes programas educativos en donde sus respuestas son similares en cuanto a la autoeficacia escolar. El análisis demuestra que, si hay puntos fuertes, pero también existen áreas de oportunidad y que a pesar de los alumnos tienen entornos complejos y de escasez, dado su nivel socioeconómico, el estudiar una carrera universitaria, les permite trabajar en equipo, a ser incluyentes y atender con esfuerzo las actividades académicas, mismas que les proporcionan un buen auto concepto de su rendimiento escolar. Abstract In this article we analyze answers provided by students from the Technological University of Tehuacan based on three different educational programs with a numeric measurement of the answers obtained from a questionnaire on self-efficacy in academic performance to become aware of the existence of cognitive modifiability, concept which shows a relationship between a change in attitude and self-esteem due to self-efficacy in academic performance perceived by students. The analysis shows the existence of success in their education allowing students to identify the necessary competencies needed to face the labor market and, that the university is a setting that stimulates attitudes to achieve change, despite complex and low-resource surroundings in which they live in, due to their socio-economic level.

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