scholarly journals PENGEMBANGAN PELAYANAN PUBLIK BERBASIS E-GOVERNMENT DALAM PROGRAM LAYANAN PERIZINAN ONLINE (LAPERON) DI DPMPTSP KABUPATEN BADUNG

2021 ◽  
Vol 7 (2) ◽  
Author(s):  
Wismayanti Wismayanti ◽  
Purnamaningsih Purnamaningsih
Keyword(s):  
Information Technology ◽  
Public Service ◽  
Public Services ◽  
Good Governance ◽  
Secondary Data ◽  
Long Time ◽  
Information And Communication ◽  
The Government ◽  
Improve Service Quality ◽  
Communication And Information Technology

Advances in communication and information technology bring many changes to the general habits of society. Communication and information technology is now inseparable from people's lives in this era. With digitalization, people can disseminate and obtain information widely without requiring a long time. The benefits of this easy, cheap, and fast technology have in common with the concept of excellent public service which is the hope of the community. In public services, people want services that are easily accessible, do not incur a lot of costs, and also do not require a long time to receive public services. To provide excellent service in this era of rapid technological progress and the government can optimize the use of information and communication technology in governance, which is known as E-government. Through the development of public service innovations based on E-government, it is expected to be able to provide services that are in accordance with the principles of good governance, so as to improve service quality and community satisfaction. Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) of Badung Regency builds public service innovations called Layanan Perizinan Online (LAPERON). This study uses qualitative research methods through secondary data collection. The development of public services in the LAPERON application can be seen from the availability of LAPERON on the website and also the Mobile Application with various features that make it easier for the public to apply for licensing services.

scholarly journals IMPLEMENTASI GOOD GOVERNANCE SEBAGAI UPAYA PENCEGAHAN PENYAKIT BIROKRASI DALAM PELAYANAN PUBLIK (STUDI KASUS KASUS PELAYANAN ADMINISTRASI KEPENDUDUKAN DI KANTOR KECAMATAN MEDAN HELVETIA

2021 ◽  
Vol 29 (2) ◽  
pp. 24
Author(s):  
Pangeran Teguh Anugrah ◽  
Abdul Kadir ◽  
Pin Pin
Keyword(s):  
Human Resources ◽  
Public Service ◽  
Public Services ◽  
Good Governance ◽  
Secondary Data ◽  
Primary Data ◽  
Organizational Relationships ◽  
Public Servants ◽  
The Public ◽  
The Government

District is part of the government organization that is closest to dealing directly with the community and spearheading the success of regional development, especially in Medan, where the District will be seen directly in planning and controlling development and services, and a reflection of good governance in Medan. The objectives of this study are as follows: (i) to describe the Good Governance implementation in the District, especially in the District of Medan Helvetia, (ii) to analyze the factors that support and inhibit the implementation in the District, especially in the District of Medan Helvetia.The form of descriptive research using a qualitative approach, this research was conducted in the District of Medan Helvetia. The informants consisted of key informants, namely the Head of District and their apparatus as many as 4 people who were determined purposively and the Main informant namely the community who were taken accidentally as many as 20 people at the time of the study. Primary data comes from interviews and secondary data from literature studies and other written documents. After the data and information needed has been collected, the researcher then sifts through the data and information into the research indicators that have been determined. After the data and information are grouped, the researcher then presents the data and analyzes the data qualitatively.Research Results: The good governance implementation in Medan Helvetia District Office refers to the Decree of the District of Medan Helvetia number 138/19-17/SK-MH/IX/2015 on Standard Operating Procedures (SOP) in Medan Helvetia District Environment. In general, the implementation analysis as follows: (i) Standards and Policy Objectives: public servants have attempted to achieve the public service goals they have set, (ii) Resources: human resources and support resources or facilities, researchers see still shortcomings, (iii) Inter-Organizational Relations: inter-organizational relationships implemented in Medan Helvetia  District are good, (iv) Characteristics of the Implementing Agent: the characteristics of the existing implementing agent can already be applied by the implementor of public services in both the public service in Medan Helvetia district, (v) Social, Political, and Economic Conditions: on the variable social, economic and political conditions, the implementors of public services in providing public services do not discriminate between each other, (vi) Implementor Disposition: the attitude given by the implementor of public services is friendly and courteous when providing public services. Supporting factors are cooperation with stakeholders, commitment of the head district (Camat), and the economic potential of the region and opportunities of private CSR, while the Inhibitor Factors are Lack of community participation, lack of human resources apparatus, lack of funds and some damaged road and drainage infrastructure.

scholarly journals Public Service by the Government of Papua Province in the Special Autonomy

2016 ◽  
Vol 7 (2) ◽  
pp. 72-78
Author(s):  
Efraim Kambu
Keyword(s):  
Public Service ◽  
Local Governments ◽  
Public Services ◽  
Secondary Data ◽  
Physical Development ◽  
Data Sources ◽  
Government Officials ◽  
Industry Growth ◽  
Secondary Data Sources ◽  
The Government

Special Autonomy assigns its rights and obligations to local governments to regulate and manage their own affairs and interests of the society so that people increasingly can be served well. But in fact, public services provided is not maximized. This study used qualitative methods, data sources are divided into two types of data sources, namely primary and secondary data sources. The results of this study indicate that there is still lack of public services the Government of Papua Province visible from the weak aspects of responsiveness, which local governments less responsive to some of the problems in the field of education, economy and industry growth and physical development as well as non-physical. From the aspect of responsibility is also still found their weaknesses, which the Government of Papua Province is still not fully overcome the problems of corruption and poverty. Meanwhile, from the aspect of accountability, it is known that the performance of governance in Papua in providing public services are not running optimally, one reason is the lack of competence and capability of local government officials.

scholarly journals Towards Cyber City: DKI Jakarta and Surabaya Provincial Government Digital Public Services

Humaniora ◽  
2016 ◽  
Vol 7 (4) ◽  
pp. 441
Author(s):  
Mia Angeline ◽  
Lidia Evelina ◽  
Vini Mariani Siregar
Keyword(s):  
Information Technology ◽  
Public Services ◽  
Secondary Data ◽  
Mobile Internet ◽  
Provincial Government ◽  
Digital Data ◽  
The Public ◽  
Media Center ◽  
Cyber City ◽  
The Government

The goal of this research was to do a comparative study on the use of information technology in DKI Jakarta Provincial Government through Jakarta.go.id website and Surabaya City Local Government through Surabaya.go.id website. This research focused on public services and interactive use of communication media. Research method used was descriptive qualitative. Data were collected through a depth interview with Jakarta.go.id and Surabaya.go.id website administrators, observation of digital data, literature review, and through secondary data. Data analysis was done through a constant comparative technique. The results indicates that diffusion innovation theory is used by provincial government to give digital public services. It means that the government is seeking people to adopt the use of information technology in the interaction with the government. Local and Provincial Government provides a media center for public services, which the public can access information and provide input to the government. Some of the challenges show that society is not fully ready to change from conventional public services to digital public services received from the government. There is a massive need to educate society while also providing free mobile internet services. Other than that, there is also a gap in internal governmental human resources skill and competences. As a solution to some of these problems, both DKI Jakarta and Surabaya Provincial Government need to apply information technology to achieve e-government and cyber city. 

scholarly journals SUMBER DAYA SEKTOR PELAYANAN PUBLIK ERA REVOLUSI INDUSTRI 4.0: PROFESIONAL DAN KOMUNIKATIF SEBUAH TANTANGAN

2020 ◽  
Vol 8 (2) ◽  
pp. 103-112
Author(s):  
Tukina Tukina
Keyword(s):  
Public Service ◽  
Public Services ◽  
Industrial Revolution ◽  
Good Governance ◽  
Rapid Change ◽  
Digital Era ◽  
Inductive Research ◽  
Qualitative Descriptive ◽  
The Government

Abstrak         Dalam era Revolusi Industri 4.0 terjadi perubahan cepat disebabkan  Perkembangan Teknologi berbasis internet. Dalam perubahan yang cepat tersebut, Pemerintah perlu mampu memanfaatkan era serba digital (‘masyarakat online’). Dalam meningkatkan pelayanan Publik yang baik peran pemerintah diuji. Peneltian ini menjadi sangat penting karena sebenarnya ada permasalahan, pertanyaan dan sekaligus tantangan dasar yang perlu dijawab terkait Pelayanan Publik agar menjadi pelayanan Publik Profesional, dan Komunikatif. Penelitian ini merupakan Penelitian kualitatif (deskriptif naturalistik) dengan mengunakan analisis pendekatan induktif (dari khusus ke umum). Proses dan makna prespektif subjektif dimana peran peneliti sangat menentukan. Penelitian akan dianggab selesai bila Tujuan Penelitian sudah terjawab. Unit analisis dalam penelitian ini adalah Pelayanan Publik yang profesional dan komunikatif. Perkembanga Teknologi Komunikasi berbasis Internet begitu cepat. Pelayanan Publik yang baik akan sejalan dengan prinsip Goodgovernement dan tujuan bernegara Indonesia. Pelayanan Publik yang profesional menjadi kunci, menyelesaikan masalah dengan hati dan sesuai dengan keinginan masyarakat. Disamping itu, kemampuan berkomunikasi yang baik merupakan hal dasar yang diperlukan dan sangat mendukung sukses tidaknya pelayanan Publik secara keseluruhan.   Keywords:      perubahan teknologi, internet, pelayanan publik, profesional, komunikatif     Abstract     In the era of the Industrial Revolution 4.0 there was a rapid change in the development of internet-based technology. In this rapid change, the Government needs to take advantage of the all-digital era ('online society'). In improving public services this Research becomes very important because there are questions, and to be challenges related to Public Services in order to become a Professional and Communicative. This research is a qualitative (descriptive naturalistic) study using inductive research analysis (from specific to general). The process and meaning of subjective perspective in which the role of researchers is crucial. The research will be considered complete if the Research Objectives have been answered. The unit of analysis in this study is a professional and communicative in public service. The development of Internet-based Communication Technology is so fast. Good public services will be in accordance with the principles of good governance and the objectives of the state of Indonesia. Professional public service is the key, solving problems with heart and in accordance with the wishes of the community. Besides that, good support is the basic thing that is needed and strongly supports unnecessary success.   Keywords: technological change, internet, public services, professional, communicative  

scholarly journals The Dilemma of Accountability and Good Governance for Improved Public Service Delivery in Nigeria

2012 ◽  
Vol 1 (3) ◽  
pp. 25 ◽  
Author(s):  
Kehinde David Adejuwon
Keyword(s):  
Public Sector ◽  
Service Delivery ◽  
Public Service ◽  
Good Governance ◽  
Secondary Data ◽  
Public Servants ◽  
The Public ◽  
The People ◽  
The Government ◽  
Effective Service

The public sector in Nigeria is irrefutably beset with gross  incompetence and ineffective management. Perplexing difficulties endure in the Nigerian public sector in spite of a number of reform programmes that have been designed to enhance efficient and effective service delivery for almost two decades. The fact that public service has failed dismally to achieve its laudable objectives is the reason for the vote of no confidence passed on its administrators by majority of the Nigerian populace. The article examines the dilemma of accountability and good governance in Nigeria and demonstrates that the critical point in achieving meaningful developments in the country intrinsically lay with improved service delivery in the public sector. The basic reason why the public service has become the scorn of the people is because for too long, both the government and public servants have paid lip service to the crucial issue of effective and efficient service delivery. The article argues that improved service delivery will improve both the performance and the image of public service and re-awaken the citizens’ interest and trust in them to do business with public servants. It suggests that  in order to bring sanity back to the Nigerian Public Service,  all unprofessional tendencies such as ethnicity bias and nepotism in appointments and promotions, lack of security of tenure of office, and appointment of non-career public servants into key positions in the public service must stop. Also,  effective service delivery must be tailored to the circumstances of Nigeria. The study made use of secondary data obtained from various sources. It therefore concludes that without a reawakening of the culture of accountability and transparency lost over the years, the trusting relationship needed to forge between the government and the governed for the actualization of good governance will not materialize.

scholarly journals Promoting Information and Communication Technology in Online Service Delivery in Vietnam

2021 ◽  
Vol 1 (2) ◽  
Author(s):  
Thi Ngoc Mai NGUYEN ◽  
Ngoc Huong Quynh PHAM
Keyword(s):  
Service Delivery ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Public Service ◽  
Public Services ◽  
Personal Data ◽  
Online Service ◽  
Public Service Delivery ◽  
Information And Communication ◽  
The Government

Applying Information and Communication Technology (ICT) to public service deliverycontributes to transparency, accountability, and cost-saving to improve administrative efficiency. Thisapplication has become an inevitable trend for administrative reform worldwide. This paper examines thepolicy of promoting ICT in public service delivery and its implementation in Vietnam. Recently, theVietnamese government has created a thoroughly legal foundation to develop information infrastructurefor public service delivery. However, online public service delivery results are still lower than expected,and the online service index in Vietnam has just reached the average level of the world. Therefore, toencourage citizens to use online public services, the government should improve the personalidentification data system and promote propagating and popularize online public services. Thegovernment also should protect personal data and administrative system security to ensure organizationalsystem safety and efficiency.

scholarly journals Application of Good Governance Principles in Government: Perspective of Public Services

2019 ◽  
Vol 1 (4) ◽  
pp. 1-8
Author(s):  
Heru Rochmansjah
Keyword(s):  
Public Services ◽  
Good Governance ◽  
Initial Step ◽  
Population Diversity ◽  
Adequate Information ◽  
Broad Scope ◽  
Systematic Strategy ◽  
Long Time ◽  
The Government ◽  
Government Perspective

The community has waited a long time and hopes for the government to implement good governance, namely effective, efficient, accountable, and responsible governance. However, until now, there has not been a comprehensive and systematic strategy in realizing good governance, which is likely due to the broad scope of good governance dimensions and the lack of priority scale due to population diversity and the unavailability of adequate information. So for the initial step, researchers suggest that improving the implementation of public services is the first step in bureaucratic development reform.

scholarly journals Implementation of E-Government as a Public Service Innovation in Indonesia

2021 ◽  
Vol 8 (1) ◽  
pp. 72-79
Author(s):  
Ida Farida ◽  
Annisa Lestari
Keyword(s):  
Public Service ◽  
Public Services ◽  
Service Innovation ◽  
Public Access ◽  
Access To Information ◽  
Data Systems ◽  
Use Of Technology ◽  
Information And Communication ◽  
The Republic ◽  
The Government

E-Government implementation is the use of technology, information, and communication to realize more efficient and effective government practices in the process of implementing public services in order to facilitate public access to information and create principles of accountability, transparency and good public participation in the Indonesian government. This study aims to explain the implementation of E-Government in Indonesia which encourages the development of information and data systems and is adapted to existing bureaucratic processes. The method used in this research is qualitative research methods. The results showed that public service innovation organized by the government of the Republic of Indonesia was able to create relationships between elements in a country online, not inline, so that efficiency and speed in public services was not only a symbol but a reality.

scholarly journals STRATEGI KEUCHIK SEBAGAI PELAYAN PUBLIK DALAM MENINGKATKAN PARTISIPASI MASYARAKAT

2018 ◽  
Vol 3 (2) ◽  
Author(s):  
Aduwina Pakeh
Keyword(s):  
Information And Communication Technology ◽  
Communication Technology ◽  
Public Service ◽  
Public Services ◽  
Secondary Data ◽  
Public Servants ◽  
The Public ◽  
Public Servant ◽  
Information And Communication ◽  
The Village

This paper aims to explain the alternative strategies that can be done by the Village Head (Keuchik) as public servants, especially those related to the service of population administration. Public services should continue to be improved and involve recipients of services. The problem is in the service process, in addition to the quality is still low, the public as recipients of services rarely included. The methods used in this study are qualitative and secondary data. It is found that there are at least two strategies that can be done in order to improve the service and public participation, such as the Citizen Charter and the application of information and communication technology. Based on these findings, Keuchik as public servant is expected to implement both strategies in providing and improving public services. Keywords: village, strategy, village head, public service, participation

scholarly journals KONSEP REFORMASI BIROKRASI PELAYANAN PUBLIK DALAM PERSPEKTIF HUKUM KEPEGAWAIAN

2018 ◽  
Vol 3 (1) ◽  
pp. 30-49
Author(s):  
Adrie Adrie
Keyword(s):  
Public Service ◽  
Public Services ◽  
Good Governance ◽  
Secondary Data ◽  
Scientific Paper ◽  
Literature Study ◽  
National Unity ◽  
Good Government ◽  
Public Bureaucracy ◽  
Study Techniques

To get a good government, bureaucratic reform is something that must be done from the beginning. Bureaucracy as a component of government must be returned to the functions, duties, and principles of public service. To develop public services that characterize good governance practice there are certainly many aspects that need to be addressed in the public bureaucracy. Writing of this scientific paper aims to know the concept of public service bureaucracy reform in the perspective of personnel law and to know the thinking of bureaucracy that can encourage good governance. Writing of this scientific paper using approach method that is normative juridical by way of researching library material which is secondary data and also referred [as] with research of library law. For data collection on the writing of this scientific paper, the author uses literature study techniques by reviewing data in the form of library materials by reading and studying literature books and legislation related to the issues discussed author. The conclusions of the writing of this scientific paper include: (1) The establishment of Regulation Number 5 of 2014 on the Civil State Apparatus enacted on January 15, 2014 which has brought new hope to accelerate the creation of a professional civil servants (ASN), free from political intervention, clean from corrupt practices, collusion and nepotism, able to provide public services for the community and able to perform the role as a glue of unity and national unity in order to achieve national goals; (2) Bureaucracy reform becomes an important part in realizing good governance. Bureaucracy reform is directed at efforts to prevent and accelerate the eradication of corruption in a sustainable manner, in creating good governance, clean governance, and free of KKN.

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