scholarly journals SUMBER DAYA SEKTOR PELAYANAN PUBLIK ERA REVOLUSI INDUSTRI 4.0: PROFESIONAL DAN KOMUNIKATIF SEBUAH TANTANGAN

2020 ◽  
Vol 8 (2) ◽  
pp. 103-112
Author(s):  
Tukina Tukina
Keyword(s):  
Public Service ◽  
Public Services ◽  
Industrial Revolution ◽  
Good Governance ◽  
Rapid Change ◽  
Digital Era ◽  
Inductive Research ◽  
Qualitative Descriptive ◽  
The Government

Abstrak         Dalam era Revolusi Industri 4.0 terjadi perubahan cepat disebabkan  Perkembangan Teknologi berbasis internet. Dalam perubahan yang cepat tersebut, Pemerintah perlu mampu memanfaatkan era serba digital (‘masyarakat online’). Dalam meningkatkan pelayanan Publik yang baik peran pemerintah diuji. Peneltian ini menjadi sangat penting karena sebenarnya ada permasalahan, pertanyaan dan sekaligus tantangan dasar yang perlu dijawab terkait Pelayanan Publik agar menjadi pelayanan Publik Profesional, dan Komunikatif. Penelitian ini merupakan Penelitian kualitatif (deskriptif naturalistik) dengan mengunakan analisis pendekatan induktif (dari khusus ke umum). Proses dan makna prespektif subjektif dimana peran peneliti sangat menentukan. Penelitian akan dianggab selesai bila Tujuan Penelitian sudah terjawab. Unit analisis dalam penelitian ini adalah Pelayanan Publik yang profesional dan komunikatif. Perkembanga Teknologi Komunikasi berbasis Internet begitu cepat. Pelayanan Publik yang baik akan sejalan dengan prinsip Goodgovernement dan tujuan bernegara Indonesia. Pelayanan Publik yang profesional menjadi kunci, menyelesaikan masalah dengan hati dan sesuai dengan keinginan masyarakat. Disamping itu, kemampuan berkomunikasi yang baik merupakan hal dasar yang diperlukan dan sangat mendukung sukses tidaknya pelayanan Publik secara keseluruhan.   Keywords:      perubahan teknologi, internet, pelayanan publik, profesional, komunikatif     Abstract     In the era of the Industrial Revolution 4.0 there was a rapid change in the development of internet-based technology. In this rapid change, the Government needs to take advantage of the all-digital era ('online society'). In improving public services this Research becomes very important because there are questions, and to be challenges related to Public Services in order to become a Professional and Communicative. This research is a qualitative (descriptive naturalistic) study using inductive research analysis (from specific to general). The process and meaning of subjective perspective in which the role of researchers is crucial. The research will be considered complete if the Research Objectives have been answered. The unit of analysis in this study is a professional and communicative in public service. The development of Internet-based Communication Technology is so fast. Good public services will be in accordance with the principles of good governance and the objectives of the state of Indonesia. Professional public service is the key, solving problems with heart and in accordance with the wishes of the community. Besides that, good support is the basic thing that is needed and strongly supports unnecessary success.   Keywords: technological change, internet, public services, professional, communicative  

scholarly journals THE ROLE OF GOVERNMENT APPARATUS (DEVOTION) ON DEVELOPMENT OF BUREAUCRACY IN PUBLIC POLICY PERSPECTIVES IN THE INDUSTRIAL REVOLUTION 4.0 ERA (R & D Study In Rancasari Riung Bandung District, Bandung City, West Java)

2019 ◽  
Vol 9 (1) ◽  
pp. 17-30
Author(s):  
Ade Tutty R. Rosa
Keyword(s):  
Public Policy ◽  
Public Services ◽  
Industrial Revolution ◽  
Critical Policy Analysis ◽  
Performance Technology ◽  
Role Of Government ◽  
The Government ◽  
And Performance ◽  
Critical Policy

ABSTRACT Problems related to public services include uncertainty over time, costs and ways of providing services to the community making poor service quality. The role of the Camat in the region is very important in terms of public services. The research focus is the Rancasari Riung sub-district of Bandung which requires synergy, measurable steps, coordinated to follow up on programmed problems that have not been effective. It is necessary to improve the ability of the government to be competent in providing services to the community and accepted in the industry, it requires the development of public policy bureaucracy and performance technology capacity. This study aims to improve the performance of government officials, especially the role of the Camat, to influence bureaucratic policy in the perspective of public policy, improve the ability of public service apparatus performance, create quality government, be able to play a role in the disruption and industrial revolution 4.0. Qualitative descriptive research method. Research results The role of Camat in the sub-district that was used as the focus of research in several aspects studied had not all had very good categories, especially related to quality and quality public services. Keywords: critical policy analysis, bureaucratic development, industrial revolution 4.0

scholarly journals IMPLEMENTASI GOOD GOVERNANCE SEBAGAI UPAYA PENCEGAHAN PENYAKIT BIROKRASI DALAM PELAYANAN PUBLIK (STUDI KASUS KASUS PELAYANAN ADMINISTRASI KEPENDUDUKAN DI KANTOR KECAMATAN MEDAN HELVETIA

2021 ◽  
Vol 29 (2) ◽  
pp. 24
Author(s):  
Pangeran Teguh Anugrah ◽  
Abdul Kadir ◽  
Pin Pin
Keyword(s):  
Human Resources ◽  
Public Service ◽  
Public Services ◽  
Good Governance ◽  
Secondary Data ◽  
Primary Data ◽  
Organizational Relationships ◽  
Public Servants ◽  
The Public ◽  
The Government

District is part of the government organization that is closest to dealing directly with the community and spearheading the success of regional development, especially in Medan, where the District will be seen directly in planning and controlling development and services, and a reflection of good governance in Medan. The objectives of this study are as follows: (i) to describe the Good Governance implementation in the District, especially in the District of Medan Helvetia, (ii) to analyze the factors that support and inhibit the implementation in the District, especially in the District of Medan Helvetia.The form of descriptive research using a qualitative approach, this research was conducted in the District of Medan Helvetia. The informants consisted of key informants, namely the Head of District and their apparatus as many as 4 people who were determined purposively and the Main informant namely the community who were taken accidentally as many as 20 people at the time of the study. Primary data comes from interviews and secondary data from literature studies and other written documents. After the data and information needed has been collected, the researcher then sifts through the data and information into the research indicators that have been determined. After the data and information are grouped, the researcher then presents the data and analyzes the data qualitatively.Research Results: The good governance implementation in Medan Helvetia District Office refers to the Decree of the District of Medan Helvetia number 138/19-17/SK-MH/IX/2015 on Standard Operating Procedures (SOP) in Medan Helvetia District Environment. In general, the implementation analysis as follows: (i) Standards and Policy Objectives: public servants have attempted to achieve the public service goals they have set, (ii) Resources: human resources and support resources or facilities, researchers see still shortcomings, (iii) Inter-Organizational Relations: inter-organizational relationships implemented in Medan Helvetia  District are good, (iv) Characteristics of the Implementing Agent: the characteristics of the existing implementing agent can already be applied by the implementor of public services in both the public service in Medan Helvetia district, (v) Social, Political, and Economic Conditions: on the variable social, economic and political conditions, the implementors of public services in providing public services do not discriminate between each other, (vi) Implementor Disposition: the attitude given by the implementor of public services is friendly and courteous when providing public services. Supporting factors are cooperation with stakeholders, commitment of the head district (Camat), and the economic potential of the region and opportunities of private CSR, while the Inhibitor Factors are Lack of community participation, lack of human resources apparatus, lack of funds and some damaged road and drainage infrastructure.

scholarly journals The Influence of Work Ethic on Public Services: Lessons from a Distant Indonesian Local Public Organization

2021 ◽  
Vol 3 (1) ◽  
pp. 174-187
Author(s):  
Leonardus Mangago
Keyword(s):  
Public Service ◽  
Work Ethic ◽  
Public Services ◽  
The Public ◽  
Qualitative Descriptive ◽  
The Government ◽  
And Behavior ◽  
Descriptive Survey ◽  
Service Standards

This research aimed to identify and analyze the principles, standards, elements, and quality of public services at the Office of Industry, Trade, and Cooperatives of Yahukimo Regency, Indonesia, located in a remote area. The research method applied was a qualitative descriptive survey with observation and interviews. The interviewees in this study were from 15 informants of different position levels. This study employed an interactive model to analyze the interview data. There were four main findings; firstly, in terms of the principle of public service transparency, the public was increasingly motivated to convey their demands, requests, and aspirations to the government. Meanwhile, accountability services were satisfactory per the provisions of laws and regulations, but public participation in public services was still lacking. Secondly, public service standards and service procedures were implemented following the stipulated provisions and competencies of officials. Those public officers had related-abilities in the form of knowledge, prowess, skill, attitude, and behavior that are required in completing their duties. Thirdly, in terms of public services, the public officers’ work ethic was a driving force for the officials to comply with the prior-set and agreed with rules and work procedures. At the same time, the facilities and infrastructure were adequate. Finally, regarding the quality of public services, the goals and targets of the service were well achieved.

scholarly journals Apresiasi Masyarakat Miskin Terhadap Layanan Sosial Dasar Pemerintah

2017 ◽  
Vol 1 (1) ◽  
Author(s):  
Nihayatus Sholichah
Keyword(s):  
Local Government ◽  
Social Services ◽  
Public Service ◽  
Public Services ◽  
Direct Access ◽  
The Public ◽  
Fishing Villages ◽  
Food Education ◽  
The Government

Changes in the role of local government as stipulated in Law No. 23/2014 on Local Government, demanding the role of public services for quality local government to the community. In addition, the demand for public services as the rights of citizens who have direct access to the Government brings impacts on climate change in the Local Government, especially as a state servant and community service. Especially when associated with one of the factors that affect the success of an organization, which is oriented to the public service, namely its success in performing the service function to the public (public service) either in the form of goods or services in accordance with the desired needs. The phenomenon that occurs in the fishing community shows that, the level of welfare of life is low. Difficulties in overcoming the problems of daily living and poverty have made people in fishing villages have to bear the burden of life that can not be ascertained when the end. As a result of poverty, there is a difficulty in accessing services in the field of basic social services from the Government which includes food, education and health. Keywords: People's Appreciation, Poverty, Government

scholarly journals Penerapan E-Voting Dalam Sistem Pemilihan Umum Sebagai Optimalisasi Pelayanan Publik Di Era Revolusi Industri 4.0

2020 ◽  
Vol 7 (2) ◽  
Author(s):  
Imas Novita Juaningsih ◽  
Muhammad Saef El-Islam ◽  
Adit Nurrafi
Keyword(s):  
Public Service ◽  
Human Error ◽  
Public Services ◽  
Industrial Revolution ◽  
Fundamental Principle ◽  
The State ◽  
General Election ◽  
Comparative Approach ◽  
Conceptual Approach ◽  
The Government

Public services as the basic needs of the community in the form of service activities facilitated by the state are considered not optimal and effective. One of the implementations of public services, especially in terms of the implementation of democracy is in the holding of elections through conventional mechanisms facilitated by the state through the General Election Commission. There are several problems in its implementation such as high levels of fraud, human error, and budget. Based on these problems, it has implications for the damage to the principle of election and the decline in the level of community satisfaction with the implementation of elections. Considering that Indonesia has entered the era of revolution 4.0, public service reform is needed in order to effectively establish election principles. The purpose of this paper is to find out the mechanism and problem of organizing elections as one form of public service in Indonesia. The theoretical foundation that we use is good and clean governance which is a fundamental principle in the administration of public and election services. Thus, the writer uses the juridical normative research method, through a case approach, comparative approach and conceptual approach. Therefore, the authors initiated the concept of e-voting in elections as an effective and efficient solution in rebuilding people's trust in the government in terms of public services. So, based on this research it can be concluded that currently public services in the holding of elections are considered not able to run well, causing the level of public satisfaction with the holding of elections to decline. keywords: Public Service, General Election, Industrial Revolution 4.0, e-votingAbstrakPelayanan publik sebagai kebutuhan dasar masyarakat berupa kegiatan pelayanan yang di fasilitasi oleh negara dinilai belum optimal dan efektif. Salah satu implementasi pelayanan publik terutama dalam hal pelaksanaan demokrasi yaitu dalam penyelenggaraan pemilu melalui mekanisme konvensional yang difasilitasi negara melalui Komisi Pemilihan Umum. Terdapat beberapa problematika dalam penyelenggaraannya seperti tingginya tingkat kecurangan, human error, dan pendanaan yang tinggi. Berdasarkan permasalahan tersebut berimplikasi kepada pencederaan asas pemilu dan turunnya tingkat kepuasan masyarakat terhadap pelaksanaan pemilu. Mengingat Indonesia telah memasuki era revolusi 4.0 diperlukan reformasi pelayanan publik agar terciptanya asas-asas pemilu secara efektif. Tujuan dari penulisan ini adalah untuk mengetahui mekanisme dan problematika penyelenggaraan pemilu sebagai salah satu bentuk pelayanan publik di Indonesia. Landasan teori yang penulis gunakan yaitu good and clean governance yang merupakan asas fundamental dalam penyelenggaraan pelayanan publik maupun pemilu. Dengan demikian penulis memakai metode penelitian normative yuridis, melalui pendekatan kasus (case approach), pendekatan komparasi (comparation approach) dan pendekatan konsep (conceptual approach). Oleh karena itu penulis menggagas konsep e-voting dalam pemilu sebagai solusi yang efektif dan efisien dalam membangun kembali kepercayaan masyarakat kepada pemerintah dalam hal pelayanan publik. Maka berdasarkan penelitian ini dapat disimpulkan bahwa dewasa ini pelayanan publik dalam penyelenggaraan pemilu dinilai belum mampu berjalan dengan baik, sehingga menyebabkan tingkat kepuasan masyarakat terhadap penyelenggaraan pemilu menurun. Sehingga penulis merekomendasikan untuk merubah penyelenggaraan pemilu secara konvensional menjadi e-voting dan merevisi Undang-undang Nomor 7 Tahun 2017 tentang Pemilihan Umum.Kata Kunci: Pelayanan Publik, Pemilu, Revolusi Industri 4.0, e-voting 

scholarly journals IMPLEMENTATION OF THE GOVERNMENT'S DISCRETION IN INDONESIA, AUTHORITY, AND RESPONSIBILITY IN THE MANAGEMENT OF GOVERNMENT

2021 ◽  
Author(s):  
nur rois
Keyword(s):  
Welfare State ◽  
State Government ◽  
Good Governance ◽  
Logical Consequence ◽  
Executive Power ◽  
Qualitative Descriptive ◽  
The Government ◽  
Problem Formulations ◽  
The Welfare State

The research entitled "Implementation of the Government's Discretionary Authority and Accountability in the Administration of Government" has five problem formulations. First, how is the implementation of discretionary authority in the administration of Government? Second, there are obstacles in the exercise of discretionary authority. The third is how to overcome obstacles. Fourth, the limits of discretion in decision making. Fifth, Government Instruments. The purpose of this study was to identify and analyze the five problem formulations above. This research is qualitative descriptive The results of this study indicate that the exercise of discretionary authority in the administration of Government is a logical consequence of the welfare state where the welfare state government is a state power that is given the task and responsibility for the welfare of its citizens. In contrast, discretionary authority does not mean that it can be used freely. However, it must follow the rules written in Law Number 30 of 2004 concerning Good Governance and Principles of Good Governance (AAUPB). The implementation of discretionary authority in the administration of Government also has several obstacles that cause the Government to be less efficient and less effective. Efforts to overcome these obstacles are not easy because they must involve all parties, namely legislative power, executive power, and judicial power. This is also, of course, requires the role of citizens. These things are to ensure the implementation of discretionary authority in the administration of Government so that it is efficient and effective in realizing people's welfare.

scholarly journals PENGEMBANGAN PELAYANAN PUBLIK BERBASIS E-GOVERNMENT DALAM PROGRAM LAYANAN PERIZINAN ONLINE (LAPERON) DI DPMPTSP KABUPATEN BADUNG

2021 ◽  
Vol 7 (2) ◽  
Author(s):  
Wismayanti Wismayanti ◽  
Purnamaningsih Purnamaningsih
Keyword(s):  
Information Technology ◽  
Public Service ◽  
Public Services ◽  
Good Governance ◽  
Secondary Data ◽  
Long Time ◽  
Information And Communication ◽  
The Government ◽  
Improve Service Quality ◽  
Communication And Information Technology

Advances in communication and information technology bring many changes to the general habits of society. Communication and information technology is now inseparable from people's lives in this era. With digitalization, people can disseminate and obtain information widely without requiring a long time. The benefits of this easy, cheap, and fast technology have in common with the concept of excellent public service which is the hope of the community. In public services, people want services that are easily accessible, do not incur a lot of costs, and also do not require a long time to receive public services. To provide excellent service in this era of rapid technological progress and the government can optimize the use of information and communication technology in governance, which is known as E-government. Through the development of public service innovations based on E-government, it is expected to be able to provide services that are in accordance with the principles of good governance, so as to improve service quality and community satisfaction. Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) of Badung Regency builds public service innovations called Layanan Perizinan Online (LAPERON). This study uses qualitative research methods through secondary data collection. The development of public services in the LAPERON application can be seen from the availability of LAPERON on the website and also the Mobile Application with various features that make it easier for the public to apply for licensing services.

scholarly journals Conceptualizing The Floating Court Based On E-Floating Court To Realizing Public Service The Justice System In The Fourth Industrial Revolution Era

2020 ◽  
Vol 4 (1) ◽  
pp. 119-132
Author(s):  
Juan Maulana Alfedo ◽  
Emilda Yofita ◽  
Laras Ayu Lintang Sari
Keyword(s):  
Public Service ◽  
Justice System ◽  
Research Method ◽  
Public Services ◽  
Industrial Revolution ◽  
Illegal Fishing ◽  
Fourth Industrial Revolution ◽  
Fisheries Resources ◽  
The Government

As a maritime country with area of ​​5.9 million km2 with 6.4 million tons of fisheries resources. But with this potential there are still many crimes at sea, one of them is illegal fishing. To overcome various crimes at sea, the government provides the Shipping Court and the Fisheries Court which are expected to fulfill the legal needs of the sea, but in their implementation the two institutions are less than optimal. In the industrial revolution era 4.0, need a means to optimize public services in the justice system, especially in the maritime area. Based on the problem, we established the floating court based on e-floating court which is judicial institution to synergize the performance of shipping court and fisheries court in enforcement of marine law in Indonesia. In this study the authors used a juridical-normative research method.

scholarly journals The Legal Strength of the Ombudsman Recommendation of the Republic of Indonesia in the Effort of Realizing Good Governance

2021 ◽  
Vol 04 (05) ◽  
Author(s):  
Dodik Setiawan Aji ◽  
◽  
Irma Cahyaningtyas
Keyword(s):  
Public Service ◽  
Research Method ◽  
Public Services ◽  
Good Governance ◽  
State Institution ◽  
Literature Study ◽  
State Administrators ◽  
The Republic ◽  
The Government ◽  
Administrative Sanctions

This study aims to discuss issues regarding what is the role and authority of the Ombudsman of the Republic of Indonesia ? What is the process for examining complaints at the Ombudsman of the Republic of Indonesia ? How is the strength of the Ombudsman Recommendation of the Republic of Indonesia in the effort to realize good governance ? The research method used in this research is normative juridical , using secondary legal data obtained through literature study. The results showed that The Ombudsman is a state institution that has the authority to supervise the implementation of public services externally, both those organized by state administrators and the government. The adjudication process by the Ombudsman in resolving public service disputes is only one of several possibilities for resolving public service disputes. The imposition of administrative sanctions for those who ignore the Ombudsman Recommendation shows that basically the Ombudsman is an institution that can actually carry out its function as a supervisory agency.

scholarly journals PENERAPAN PRINSIP-PRINSIP GOOD GOVERNANCE DALAM PELAYANAN PUBLIK DI KANTOR CAMAT SAIL KOTA PEKANBARU

Jurnal Niara ◽  
2018 ◽  
Vol 10 (2) ◽  
pp. 72-77
Author(s):  
Sri Roserdevi Nasution
Keyword(s):  
Public Service ◽  
Public Services ◽  
Good Governance ◽  
Service Research ◽  
Reform Era ◽  
Administrative Services ◽  
Legal Rules ◽  
Head Office ◽  
The Government ◽  
Depth Interviews

Good Governance is the new face of hearts implement the principles of Public Service in the reform era. Public services Law No. 25 of 2009 is activities or circuit hearts Frame activities Fulfillment Services Under legislation with  every citizen Share And Population differences Goods, services, and administrative services or  Provided By Operation of Public Service. Public services carried out by the Government showed to society who asked service. Research Type singer is descriptive qualitative approach with, the techniques  data collection using depth Interviews and Documentation. Results of  Research Singer nearly all the principles of good governance hearts Services Not Running In accordance with From UNDP as Principles of Participation, legal rules, Transparency, Responsiveness, consensus-oriented, fairness, effectiveness, accountability, and strategic vision, Many Are Being inhibit the progress of the Principles of good governance. The conclusion from the findings of research, so authors concluded that the application of good governance in the hearts Implementation Services Head Office Sail Maximum yet. It is because that the singer  Leadership And yet the implementation of communication subordinate ones in line so that although Head Already Trying to give the Best but if NOT in Support By subordinates will Difficult accomplished. Lack of human resources is a prayer One That Become an inhibiting factor hearts implementation of the Principles of good governance in the future Head Office Sail.

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