scholarly journals Trends in development of technologies at hospitality business in the conditions of economy digitalization

2020 ◽  
pp. 98-102
Author(s):  
O. V. Voronova ◽  
V. A. Khareva
Keyword(s):  
Customer Service ◽  
Hospitality Industry ◽  
Digital Technologies ◽  
Continuous Data ◽  
Current Time ◽  
The Russian Federation ◽  
Hospitality Business ◽  
Cloud Technologies ◽  
Modern Technologies

This article discusses trends in development of technologies at hospitality business in the conditions of economy digitalization. At the current time economy digitalization of the Russian Federation significantly affects hospitality industry, in particular, hotel automation associated with the use of modern technologies that improves the quality of customer service. This research focuses on such technologies as artificial intelligence, blockchain, augmented reality technologies, cloud technologies, analysis of speech scripts, face recognition technologies, voice assistants, and many others.The results of the study show that despite the fact that hotel business is successfully mastering modern digital technologies, only fulfillment of continuous data collection, processing, analysis and aggregation will allow the hospitality industry management to achieve one of their main goals, which is to better understand their customers and interact with them.

scholarly journals Modern information technologies in the hotel business: development trends and implementation issues

2020 ◽  
Vol 164 ◽  
pp. 09017
Author(s):  
Olga Voronova ◽  
Viktoria Khareva ◽  
Tatyana Khnykina
Keyword(s):  
Customer Service ◽  
Russian Federation ◽  
Information Technologies ◽  
Hospitality Industry ◽  
Business Development ◽  
Industry Automation ◽  
The Russian Federation ◽  
Modern Information ◽  
Modern Technologies

This article discusses the main developments in information technologies of the hotel business, which is especially relevant due to the fact that today the process of economy digitalization in the Russian Federation significantly influences hospitality industry. Automation of hotels associated with the use of modern technologies particularly improves the quality of customer service. In this research major trends in the development of information technologies in hotel business were identified. They include: cloud computing, artificial intelligence, blockchain, augmented reality, etc. This paper defines the main problems of introduction of modern information technologies in hospitality industry. The study revealed that currently, information technologies are improving rapidly, directly impacting hotel business, but also assessing hotel market of the Russian Federation. In terms of development and use of modern information technologies it is important to note that a lot depends on management of a specific hospitality enterprise.

scholarly journals Research on the Evolution of Methodological Approaches to Accounting and Auditing of Estimated Values in the Context of Digitalization

2020 ◽  
Vol 7 (6) ◽  
pp. 64-74
Author(s):  
I. N. Bogataya ◽  
E. M. Evstaf’eva
Keyword(s):  
Balance Sheet ◽  
Digital Technologies ◽  
Digital Transformation ◽  
Information Base ◽  
The Russian Federation ◽  
Methodological Approaches ◽  
Sound Management ◽  
And Control ◽  
Current Stage

The article is devoted to the issues of development of methodological approaches to accounting and auditing of estimated values and their changes in the conditions of digitalization. The purpose of the research is to study modern methodological approaches to accounting and auditing of estimated values, taking into account the specifics of the current stage of digital transformation, and to develop the main directions for their improvement in order to improve the quality of the information base in order to be able to make sound management decisions. The theoretical and methodological basis of the research consists of the evolutionary-adaptive theory, balance sheet theory, risk-based approach, methods contained in IFRS, ISA, FSB in the field of accounting and auditing of estimated values, regulatory legal acts of the Russian Federation, research in the field of modern international and Russian accounting and auditing practice. The research methodology included a review of accounting and auditing practices in the field of estimated values. The main features of accounting and auditing of estimated values are defined. Methodological approaches to improving accounting and auditing of estimated values that are based on digital technologies are proposed. Implementation of the proposed methodological approaches to accounting and auditing of estimated values in the context of digitalization will significantly improve the quality of accounting and control support for business.

scholarly journals Problems of small hotel business development in Ukraine

2021 ◽  
pp. 43-49
Author(s):  
Inna M. Povorozniuk ◽  
Olga G. Chirva ◽  
Nataliya М. Maliarchuk
Keyword(s):  
Customer Service ◽  
Small Businesses ◽  
Hospitality Industry ◽  
National Level ◽  
Business Development ◽  
Practical Significance ◽  
Economic Science ◽  
Structural Element ◽  
Science Methodology

Purpose of the research.The research purpose is to analyze the problems of small hotel business development in Ukraine. The reasons of problems in the development of small accommodation establishments and optimal ways of their solution are studied. Methodology. Research methodology is based on the use of laws and regularities of economic science; methodology of system approach implying the complex study of specifics of small hotels activity in conditions of stiff competition. The domestic and foreign theoretical, methodological and practical studies on the hospitality industry are used in the research. Results. The theoretical approach to the development of small hotel business as a structural element of the hospitality industry was substantiated, which allowed to reveal the main problems of its development at all levels. It is proved that the hotel services market in recent years has become the subject of interest of medium and small businesses. In turn, it is becoming increasingly popular among tourists. The main ways to solve the problems of small business in Ukraine should be based on the introduction of new standards for hotel customer service and improving the system of consumer protection, as well as stricter requirements to the safety of guests. It is determined that under conditions of constantly growing competition from international hotel companies it is important to reduce the probability of market development under the influence of chain hotels at the national level and to ensure the national preservation of income. Practical meaning. Practical significance of the obtained results is in their usage in solving urgent problems of small hotel enterprises development in Ukraine. Prospects for further research. The prospects for further research are to justify the directions of improving the quality of hotel services in small accommodation establishments.

scholarly journals Agricultural development using digital technologies

2020 ◽  
Vol 27 ◽  
pp. 00042
Author(s):  
D. A. Mustashkina ◽  
N. V. Karpova ◽  
A. S. Makarov ◽  
M. M. Khannanov
Keyword(s):  
Agricultural Production ◽  
Agricultural Development ◽  
Production Management ◽  
Digital Technologies ◽  
Geoinformation Technologies ◽  
The Russian Federation ◽  
Quality Of Products ◽  
The Cost ◽  
Crop And Livestock Production

The article discusses the need for digitalization of agricultural production, which will significantly increase labor productivity, as well as competitiveness in agricultural production in Russia. The efficiency of agricultural production management using information systems based on geoinformation technologies allows reducing or completely eliminating downtime in the event of a shortage of personnel or equipment, reducing the cost of agrotechnical operations per unit of cultivated area and improving yield indicators. The digitalization of agricultural production in the Russian Federation should ensure an increase in crop and livestock production by 2025 up to 1.5 times, improve the quality of products, reduce the labor intensity of agricultural production by 1.5 times, reduce costs and prices - reduce energy and materials consumption, import dependence of agricultural machinery, their hardware and software, the advancement of automation, robotization, intelligent machine technology.

scholarly journals IMPLEMENTATION OF DIGITAL INSTRUMENTS IN MARKETING AND OPERATING ACTIVITIES OF A HOTEL ENTERPRISE IN ORDER TO IMPROVE THE QUALITY OF PROMOTION AND PROVISION OF SERVICES

2021 ◽  
Vol 3 (26) ◽  
pp. 50-54
Author(s):  
A.L. Zelezinskii ◽  
◽  
O.V. Arhipova ◽  
O.M. Aseledchenko ◽  
◽  
...  
Keyword(s):  
Hospitality Industry ◽  
Digital Technologies ◽  
Target Audience ◽  
Digital Tools ◽  
Brand Awareness ◽  
Quality Of Services ◽  
Internal Factors ◽  
Provision Of Services ◽  
Operating Activities

The article discusses modern digital tools that can help hotel companies improve the quality of services provided and improve the efficiency of promotion. The authors identified the main trends in changing the behavior of the population under the influence of external and internal factors in the development of the hotel business, identified the leading digital technologies in the hotel business, presented their hierarchy, identified digital technologies as part of the hotel business product. The article also substantiates the use of digital technologies in hotel promotion and shows the effectiveness of introducing key digital tools into the activities of enterprises in the hospitality industry. It is concluded that digital technologies improve the quality of hotel services and increase hotel brand awareness. When selecting certain technologies, it is necessary to accurately determine the goals that the technology will cover, to research your target audience, the market of competitors, take into account that the hiring of competent specialists or a consulting firm will be in demand for the implementation of digital technologies in a hotel.

IoT for Hospitality Industry

2020 ◽  
pp. 1388-1408
Author(s):  
Asim Sinan Yuksel ◽  
Ibrahim Arda Cankaya ◽  
Sadi Fuat Cankaya
Keyword(s):  
Decision Making ◽  
Quality Of Service ◽  
Service Quality ◽  
Customer Service ◽  
Hospitality Industry ◽  
New Technologies ◽  
Cost Effective ◽  
Environmental Benefits ◽  
Decision Making Processes

Creating and updating meal tags, printing them on small-sized papers raise the costs, cause workload and affect the service quality negatively at the hotels with all-you-can-eat buffet system. Over the last few years, we have seen that many hotels started to make use of tablets to improve the service quality, decrease the costs, provide customers ability to order foods, make reservations, manage their rooms, etc. Going paperless and including more features by adopting new technologies increase the quality of service, help customer's and staff's decision-making processes more effective, improve customer and service personnel experience. In this chapter, authors designed and developed a flexible, cost effective, easy-to-use, customer-friendly and staff oriented paperless buffet management system for the restaurants that have all-you-can-eat buffet. Through this system, they aimed to achieve enhanced customer service, increased efficiency and customer satisfaction; save time, paper and printing costs; provide environmental benefits and efficient buffet management.

CURRENT PROBLEMS OF IMPROVING THE QUALITY OF SERVICES IN THE HOSPITALITY SECTOR

2020 ◽  
Author(s):  
Зарина Юрьевна Калоева ◽  
Ирина Хазбиевна Кучиева ◽  
Кристина Маратовна Туаева
Keyword(s):  
Russian Federation ◽  
Quality Of Services ◽  
Service Development ◽  
Hotel Service ◽  
Hospitality Sector ◽  
The Russian Federation ◽  
Active Implementation ◽  
Modern Technologies

В статье рассматриваются проблемы развития гостиничного сервиса в Российской Федерации. Актуализируются вопросы, связанные с сертификацией гостиничных предприятий, совершенствования сервиса, повышения качества услуг гостеприимства. Особое внимание уделено более активному внедрению в сервисные услуги гостеприимства применение современных технологий. The article deals with the problems of hotel service development in the Russian Federation. Issues related to certification of hotel companies, improvement of service, and improvement of the quality of hospitality services are being updated. Special attention is paid to more active implementation of modern technologies in hospitality services.

The Application of Six Sigma in the Hospitality Industry

2015 ◽  
pp. 73-113
Author(s):  
Peter Alatsas ◽  
Ekaterina Vlad
Keyword(s):  
Decision Making ◽  
Customer Satisfaction ◽  
Performance Improvement ◽  
Customer Service ◽  
Six Sigma ◽  
Business Performance ◽  
Hospitality Industry ◽  
Project Work ◽  
Hotel Sector

This chapter reviews various methods or tools used in modern organizations to improve customer satisfaction and productivity against the relevant body of literature and the popular business performance improvement methodology called Six Sigma. Starwood Hotels and Resorts was the first company in the hotel sector to adopt this system organization-wide in January 2001. Six Sigma is a highly structured performance improvement methodology that is predominately based on project work. This study reveals how Six Sigma can assist managers to improve performance in three main areas: improve customer service, product quality, and the quality of decision making from improving organization-wide processes.

APPLYING THE CONCEPT OF 6 SIGMA IN THE HOSPITALITY INDUSTRY

2021 ◽  
Vol 1 (2) ◽  
pp. 118-123
Author(s):  
G. JARROUJ ◽  
◽  
S. HASAN ◽  
Keyword(s):  
Quality Of Service ◽  
Competitive Advantage ◽  
Customer Service ◽  
Six Sigma ◽  
Hospitality Industry ◽  
Business Processes ◽  
Operational Efficiency ◽  
High Quality ◽  
Service Efficiency

Lean and Six Sigma are the two most important methods in assessing the quality of business processes in many industries, helping organizations achieve higher efficiency and improved operational efficiency. Both methods are vital to the hospitality industry, giving hotels a competitive advantage by improving customer service efficiency, leaving guests with a good experience, and providing a high quality of service. By combining these two methodologies, it is possible to anticipate and meet the specific expectations and needs of guests.

scholarly journals Introduction of digital technologies in the enterprise

2020 ◽  
Vol 159 ◽  
pp. 04004 ◽  
Author(s):  
Anna Obukhova ◽  
Ekaterina Merzlyakova ◽  
Irina Ershova ◽  
Kristina Karakulina
Keyword(s):  
Digital Technologies ◽  
Digital Transformation ◽  
Distributed Data ◽  
Data Registry ◽  
Modern Methods ◽  
Decision Making Processes ◽  
Digital Enterprise ◽  
Cloud Technologies

Digitalization of an enterprise is necessary to increase the efficiency and sustainability of its functioning through dramatic changes in the quality of management, both technological processes and decision-making processes at all levels of management, based on modern methods of production and further use of information about the state and prediction of possible changes in managed elements and subsystems. For the purposes of designing a digital transformation of an enterprise, it is necessary to develop a classification of digital technologies according to the criterion of accessibility and expediency of their implementation in the enterprise. Thus, key digital technologies are grouped into three groups: basic technologies are technologies without which digital transformation of an enterprise is impossible (cloud technologies, wireless technologies, paperless technologies, etc.); critical technologies are technologies that provide a complete digital transformation of the enterprise (big data, cloud computing, unmanned technologies, etc.); breakthrough technologies - technologies that realize the transition from “analog” to a digital enterprise (artificial intelligence, neural networks, distributed data registry, machine learning, etc.)

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