CURRENT PROBLEMS OF IMPROVING THE QUALITY OF SERVICES IN THE HOSPITALITY SECTOR

2020 ◽  
Author(s):  
Зарина Юрьевна Калоева ◽  
Ирина Хазбиевна Кучиева ◽  
Кристина Маратовна Туаева
Keyword(s):  
Russian Federation ◽  
Quality Of Services ◽  
Service Development ◽  
Hotel Service ◽  
Hospitality Sector ◽  
The Russian Federation ◽  
Active Implementation ◽  
Modern Technologies

В статье рассматриваются проблемы развития гостиничного сервиса в Российской Федерации. Актуализируются вопросы, связанные с сертификацией гостиничных предприятий, совершенствования сервиса, повышения качества услуг гостеприимства. Особое внимание уделено более активному внедрению в сервисные услуги гостеприимства применение современных технологий. The article deals with the problems of hotel service development in the Russian Federation. Issues related to certification of hotel companies, improvement of service, and improvement of the quality of hospitality services are being updated. Special attention is paid to more active implementation of modern technologies in hospitality services.

scholarly journals Modern information technologies in the hotel business: development trends and implementation issues

2020 ◽  
Vol 164 ◽  
pp. 09017
Author(s):  
Olga Voronova ◽  
Viktoria Khareva ◽  
Tatyana Khnykina
Keyword(s):  
Customer Service ◽  
Russian Federation ◽  
Information Technologies ◽  
Hospitality Industry ◽  
Business Development ◽  
Industry Automation ◽  
The Russian Federation ◽  
Modern Information ◽  
Modern Technologies

This article discusses the main developments in information technologies of the hotel business, which is especially relevant due to the fact that today the process of economy digitalization in the Russian Federation significantly influences hospitality industry. Automation of hotels associated with the use of modern technologies particularly improves the quality of customer service. In this research major trends in the development of information technologies in hotel business were identified. They include: cloud computing, artificial intelligence, blockchain, augmented reality, etc. This paper defines the main problems of introduction of modern information technologies in hospitality industry. The study revealed that currently, information technologies are improving rapidly, directly impacting hotel business, but also assessing hotel market of the Russian Federation. In terms of development and use of modern information technologies it is important to note that a lot depends on management of a specific hospitality enterprise.

scholarly journals Optimization of the Educational Expenses in the Municipal Districts

2020 ◽  
pp. 62-80
Author(s):  
E. V. Orlov ◽  
A. A. Brut-Brulyako
Keyword(s):  
Russian Federation ◽  
Human Potential ◽  
Financial Resources ◽  
Quality Of Services ◽  
Municipal Services ◽  
Non Profit ◽  
Financial Difficulties ◽  
The Russian Federation ◽  
The Cost

In modern conditions, the vast majority of municipalities in the Russian Federation are expe­riencing financial difficulties associated with a lack of incoming financial resources and a con­stant increase in costs. The key to improving the situation is to reduce costs and redistribute the released resources to activities aimed at improving the quality of public and municipal services provided to the population. Non-profit concession allows to combine efforts, finances, human potential and direct concentrated resources to solving priority problems. The purpose of the article is to confirm the hypothesis that the use of non-profit concessions will reduce the cost of providing education while maintaining or improving the quality of services provided to the population in this area. The results obtained in the course of the study can be used to increase the effectiveness of education systems in the municipal districts of all regions of the Russian Federation, and their individual elements will be suitable for use in similar purposes in towns.

scholarly journals FACTORS INFLUENCING CUSTOMERS’ SATISFACTION AND THEIR ASSESSMENT

2017 ◽  
Vol 1 (9) ◽  
pp. 109
Author(s):  
Inese Silicka ◽  
Iveta Dembovska ◽  
Lienite Litavniece
Keyword(s):  
Service Quality ◽  
Business Processes ◽  
Quality Of Services ◽  
Service Development ◽  
Complex Character ◽  
Factors Influencing ◽  
Hotel Service ◽  
Research Grant

Tourism in many countries and in particular cities is one of the most attractive business forms that enhances the expansion of supply and increases competition. Consequently, the quality of services is the key to customer’s choice. However, a complex character of SPA hotel services makes it necessary to explore not only the service quality, but also its mutual connection with other business processes. The study is carried out within the framework of the RTA research grant “Assessment of hotel service development possibilities in Rezekne city”. To evaluate factors influencing customers’ satisfaction, the expert – client (“hidden guest”) questionnaire was developed. Its practical approbation was carried out conducting a survey in three SPA hotels: Pühajärve Spa & Holiday Resort 3* (Otepää, Valgamaa, Estonia), Hotel Jūrmala Spa 4* (Jurmala, Latvia), Spa Vilnius Anykščiai 4* (Anykščiai, Lithuania). In the result, the conclusion was made that the questionnaire makes it possible to successfully assess the SPA hotel’s business processes and its connection with the quality of services.

Risks and economic security of the life support system of citizens in the field of housing and communal services

2020 ◽  
Vol 19 (3) ◽  
pp. 175-191
Author(s):  
Vladimir M. Yakovlev
Keyword(s):  
Quality Of Life ◽  
Russian Federation ◽  
Support System ◽  
Internal Control ◽  
Life Support ◽  
Economic Security ◽  
Security System ◽  
Life Support System ◽  
The Russian Federation

The article analyzes the problems of the manifestation of risks of shadow and criminal activity in the life support system of citizens of the Russian Federation, the dissemination of which requires the development of effective measures to prevent and eliminate them. The most important issue is the formation of an effective economic security system with an emphasis on the new quality of life support for citizens of the Russian Federation in an adequate combination with the high growth rate of NTP in the Russian economy. The new technological structure emerging from the new achievements of scientific and technological progress involves the harmonization of the pace of scientific and technological development, combined with an adequate improvement in the quality of life support for citizens performing such achievements. Owing to this fact formation of new quality of the housing and communal services (HCS) as bases of life support of citizens becomes a prerequisite of increase in performance and intellectualization of human work. With this in mind, early recognition, prevention and elimination of risks of shadow and criminal activities in the housing and communal services system (housing and communal services) is considered as a significant mechanism to increase the effectiveness of the system of comfortable life support for citizens of the Russian Federation. The existing lag in the development of a high-quality and comfortable system for providing citizens of Russia on the basis of housing and communal services, the subject of which is the provision of quality and comfortable services, influenced by numerous risks of shadow and criminal influence, becomes a condition for intensifying economic development and increasing labor productivity on this basis. The need to develop and use modern scientific and technical achievements, especially in the field of digitalization, is emphasized in order to increase the efficiency of the economic security system of housing and communal services organizations based on innovative control mechanisms - internal control, audit, compliance control, taking into account financial investigations in order to prevent and eliminate the risks of shadow and criminal activities in the housing and communal services system.

Assessing the quality of public health in the Russian Federation and Israel: Main problems and solutions

2020 ◽  
Vol 19 (4) ◽  
pp. 618-632
Author(s):  
A.S. Panchenko
Keyword(s):  
Public Health ◽  
Russian Federation ◽  
Population Based ◽  
The Public ◽  
Disability Adjusted Life ◽  
Problems And Solutions ◽  
The Russian Federation ◽  
Disability Adjusted Life Year ◽  
Practical Recommendations

Subject. The article addresses the public health in the Russian Federation and Israel. Objectives. The focus is on researching the state of public health in Russia and Israel, using the Global Burden of Disease (GBD) project methodology, identifying problem areas and searching for possible ways to improve the quality of health of the Russian population based on the experience of Israel. Methods. The study draws on the ideology of the GBD project, which is based on the Disability-Adjusted Life-Year (DALY) metric. Results. The paper reveals the main causes of DALY losses and important risk factors for cancer for Russia and Israel. The findings show that the total DALY losses for Russia exceed Israeli values. The same is true for cancer diseases. Conclusions. Activities in Israel aimed at improving the quality of public health, the effectiveness of which has been proven, can serve as practical recommendations for Russia. The method of analysis, using the ideology of the GBD project, can be used as a tool for quantitative and comparative assessment of the public health.

THE VALUE OF LOVE IN THE SYSTEM OF FORMATION OF THE PROFESSIONAL MATURITY OF THE EDUCATOR

2020 ◽  
Vol 1 (10(79)) ◽  
pp. 12-18
Author(s):  
G. Bubyreva
Keyword(s):  
Russian Federation ◽  
The State ◽  
Educational Process ◽  
Wide Range ◽  
The Family ◽  
The Russian Federation ◽  
The Government ◽  
The Individual ◽  
The Right

The existing legislation determines the education as "an integral and focused process of teaching and upbringing, which represents a socially important value and shall be implemented so as to meet the interests of the individual, the family, the society and the state". However, even in this part, the meaning of the notion ‘socially significant benefit is not specified and allows for a wide range of interpretation [2]. Yet the more inconcrete is the answer to the question – "who and how should determine the interests of the individual, the family and even the state?" The national doctrine of education in the Russian Federation, which determined the goals of teaching and upbringing, the ways to attain them by means of the state policy regulating the field of education, the target achievements of the development of the educational system for the period up to 2025, approved by the Decree of the Government of the Russian Federation of October 4, 2000 #751, was abrogated by the Decree of the Government of the Russian Federation of March 29, 2014 #245 [7]. The new doctrine has not been developed so far. The RAE Academician A.B. Khutorsky believes that the absence of the national doctrine of education presents a threat to national security and a violation of the right of citizens to quality education. Accordingly, the teacher has to solve the problem of achieving the harmony of interests of the individual, the family, the society and the government on their own, which, however, judging by the officially published results, is the task that exceeds the abilities of the participants of the educational process.  The particular concern about the results of the patriotic upbringing served as a basis for the legislative initiative of the RF President V. V. Putin, who introduced the project of an amendment to the Law of RF "About Education of the Russian Federation" to the State Duma in 2020, regarding the quality of patriotic upbringing [3]. Patriotism, considered by the President of RF V. V. Putin as the only possible idea to unite the nation is "THE FEELING OF LOVE OF THE MOTHERLAND" and the readiness for every sacrifice and heroic deed for the sake of the interests of your Motherland. However, the practicing educators experience shortfalls in efficient methodologies of patriotic upbringing, which should let them bring up citizens, loving their Motherland more than themselves. The article is dedicated to solution to this problem based on the Value-sense paradigm of upbringing educational dynasty of the Kurbatovs [15].

Quality of laboratory tests as a basic component of treatment effectiveness

2020 ◽  
pp. 38-47
Author(s):  
Tamara Silkina ◽  
Olga Petrova
Keyword(s):  
General Practitioner ◽  
Russian Federation ◽  
Laboratory Tests ◽  
Treatment Effectiveness ◽  
Outpatient Setting ◽  
Basic Component ◽  
The Russian Federation

The article presents analysis of modern laboratory technologies and requirements for the quality of laboratory tests in the Russian Federation. Basic rules that improve the quality of laboratory tests at the preanalytical, analytical and postanalytical stage are studied on the example of tests in the Laboratory Hemotest. The optimal list of laboratory tests used in the practice of a general practitioner and organizational options for performing laboratory tests, the features of the process that affect the speed of obtaining a result by a doctor in an outpatient setting and in hospital, are presented.

Development of the National System of Qualifi cation Certifi cation of Audit Personnel As a Factor in Improving the Quality of Audit and the Demand for the Profession

Auditor ◽  
2021 ◽  
pp. 24-28
Author(s):  
Nataliya Kazakova
Keyword(s):  
Russian Federation ◽  
Audit Quality ◽  
The Self ◽  
National System ◽  
Regular Monitoring ◽  
The Russian Federation ◽  
The Creation ◽  
June July ◽  
Regulatory Organization

The article includes materials presented at the scientifi c and practical conferences «Problems of Audit Quality» organized by the Self-regulatory organization of Auditors «Sodruzhestvo» in June-July 2021. Th e conferences are dedicated to the development of audit education and qualifi cation certifi cation of audit personnel in the Russian Federation, aimed at improving the quality of audit through the introduction of a competence-based approach and the creation of a national system for regular monitoring of auditor’s competencies, contributing to the training of broad-based specialists in demand in various areas of economic, business and fi nancial management.

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