scholarly journals The Effect of Administrative Services on Students’ Satisfaction

2021 ◽  
Vol 1 (1) ◽  
pp. 39
Author(s):  
Radia Elina Perdawati ◽  
Hafulyon Hafulyon
Keyword(s):  
Quantitative Research ◽  
Descriptive Analysis ◽  
Junior High Schools ◽  
Simple Linear Regression ◽  
Validity Testing ◽  
Administrative Services ◽  
Administrative Personnel ◽  
Sample Data ◽  
Students Satisfaction

This study aims to describe the effect of administrative personnel services on students’ satisfaction. This was descriptive quantitative research that involved 110 students of state junior high schools in Solok as the sample. Data were collected using a questionnaire that was constructed based on related theories. The data analysis included testing validity, testing reliability, descriptive analysis, and simple linear regression. The findings described that there was no significant relationship between the quality of administrative services and students’ satisfaction. It indicates that administrative services should pay attention to several aspects including tangibles, reliability, responsibility, assurance, and empathy to achieve students’ satisfaction. 

scholarly journals Evaluation of e-Government Service Quality Using e-GovQual Dimensions Case Study Regional Office Ministry of Law and Human Rights DIY

2020 ◽  
Vol 8 (2) ◽  
pp. 55
Author(s):  
Taufiq Effendy Wijatmoko ◽  
Maria Ulfah Siregar
Keyword(s):  
Information Technology ◽  
Human Rights ◽  
Service Quality ◽  
Quantitative Research ◽  
Best Practice ◽  
Government Service ◽  
Regional Office ◽  
Administrative Services ◽  
Government Services

Regional Office of the Ministry of Law and Human Rights DIY organizes a variety of public services using information technology, including correctional services, immigration services, general legal administration services, intellectual property services, communication services, data and information services, and other administrative services. None of these services can be separated from the role of information technology to provide services that are fast, cheap, effective and reliable to the public. This study was conducted to assess the quality Ministry of Law and Human Rights DIY e-Government service using e-GovQual dimensional framework as a best practice. This study includes quantitative research involving a number of respondents for the survey. Research questions are based on the dimensions of e-Govqual and represent the attributes of each dimension of e-GovQual to assess the quality of Ministry of Law and Human Rights DIY e-Government service. The question must pass the validation test using Cronbach’s α. The processing of data using confirmatory factor analysis to obtain the main factors that affect each of the dimensions of e-GovQual. The Importance Performance Analysis (IPA) method helps e-GovQual to measure the level of importance and level of performance of each e-GovQual attribute by classifying it in the Cartesian quadrants, which can help ensure the quality of e-Government services according to the needs and expectations of citizens as service user. Values in IPA (concentrating here, keeping up the good work, low priority, and possible overkill) will be the value of quality e-Government services. The results of this study are expected to give priority as a recommendation for Information and Communication Technology to the development of e-Government services in order to improve service quality. 

scholarly journals Do Facilities Affect Tourists’ Satisfaction at Natural Tourist Attraction? A Case at Tegenungan Waterfall in Bali

2020 ◽  
Vol 4 (2) ◽  
pp. 104
Author(s):  
Gede Muna Satya Febriyana ◽  
I G.N. Agung Suprastayasa ◽  
Made Darmiati
Keyword(s):  
Regression Analysis ◽  
Sampling Method ◽  
Positive Impact ◽  
Descriptive Analysis ◽  
Linear Regression Analysis ◽  
Tourist Attraction ◽  
Test Results ◽  
Simple Linear Regression ◽  
Tourist Satisfaction

Research on tourist satisfaction has been a topic of interest for many academicians. This study aimed to examine the effect of tourist facilities on tourist satisfaction at the natural attractions of Tegenungan waterfall, Bali. The sampling method used was accidental sampling with 100 samples collected in 5 days. Analysis of the data used is descriptive analysis and simple linear regression analysis. The results of the study indicate that the tourist facility variable has a significant effect on tourist satisfaction. T test results show that the tourist facilities (X) significantly affect tourist satisfaction (Y) at the natural attractions of Tegenungan waterfall, Bali. It is expected that the quality of existing tourist facilities can be improved so that it can have a positive impact on the satisfaction of tourists visiting the waterfall. Keywords: tourist facilities, tourist satisfaction, natural tourist attraction,

scholarly journals Pengaruh Tingkat Pengetahuan Pustakawan Mengenai Kepustakaan Terhadap kualitas Layanan

Jurnal Pari ◽  
2020 ◽  
Vol 5 (1) ◽  
pp. 1
Author(s):  
Herwini Minisa
Keyword(s):  
Quality Of Service ◽  
Quantitative Research ◽  
Descriptive Analysis ◽  
High Category ◽  
Level Of Knowledge ◽  
High Literature ◽  
Research Show

ABSTRAKPenelitian ini bertujuan untuk mengetahuiseberapa besar tingkat pengethuan pustakawanmengenai kepustakaan terhadap kualitas layanan diperpustakaan Penelitian ini adalah penelitianlapangan dan jenisnya adalah penelitian kuantitatifdengan teknik pengumpulan data yakni observasi,angket, dokumentasi, selanjutnya data yangterkumpul di analisis deskriptif dan analisisinfrensial.Hasil penelitia ini menunjukkan bahwaberdasarkan gambaran tingkat pengetahuanpustakawan mengenai kepustakaan tinggi terbuktibahwa sebanyak 50 responden atau 96,15 % yangmenyatakan bahwa tingkat pengetahuan pustakawanberada di kategori tinggi, dalam penelitian ini jugaterdapat pengaruh yang signifikan tingkatpengetahuan dengan kualitas layanan dengan nilai17.042 dengan harga koefisien regresi 0.979 dengankata lain setiap peningkatan variable 1% makakualitas layanan menigkat. ABSTRACTThis study aims to determine the level ofknowledge of librarians regarding the quality ofservice in the library ... This research is a fieldresearch and the type is quantitative research withdata collection techniques namely observation,questionnaire, documentation, then the data collectedin descriptive analysis and analysis infrential. Theresults of this research show that based on thedescription of the level of knowledge of librariansregarding high literature it is evident that as many as50 respondents or 96.15% stated that the level ofknowledge of librarians was in the high category, inthis study there was also a significant effect the valueof 17,042 with the price of the regression coefficient0.979 in other words each variable increase 1%thenthe quality of service increases. 

scholarly journals Emotion-Focused Coping Strategies As Predictors of New Inmates’ Adjustment in the Pandemic Era

2021 ◽  
Author(s):  
Moh. Bisri ◽  
Putri Arum Ayu Iriany Karsiyanto ◽  
Afifah Chusna Az Zahra ◽  
Tutut Chusniyah
Keyword(s):  
Linear Regression ◽  
Coping Strategies ◽  
Quantitative Research ◽  
Descriptive Analysis ◽  
Linear Regression Analysis ◽  
Correctional Facility ◽  
Simple Linear Regression ◽  
Saturated Sample ◽  
Coping Scale ◽  
The One

This study aims to (1) find out the emotion-focused coping strategies used by the new inmates in the Class IIA Female Correctional Facility of Malang City, (2) understand the illustration of new inmates’ adjustment, (3) find out whether emotion-focused coping is a predictor of new inmates’ adjustment. This study employs predictive- quantitative research with descriptive analysis and applies simple linear regression on the population of new inmates at the Class IIA Female Correctional Facility of Malang City. The study uses the one-shot tryout technique. The subjects were selected using a saturated sample of 118 respondents. The instruments used were the adaptation of the Prison Adjustment Questionnaire (PAQ) and the adaptation of the Ways of Coping Scale (WCQ). The descriptive analysis uses categorization based on the T value, while hypothesis testing uses simple linear regression analysis techniques. This study resulted in an accepted hypothesis with a significance value of 0.014, an R value of 0.336, and an R square value of 0.181, which indicated that emotion-focused coping contributed to the emergence of self-adjustment by 18.1%. The use of emotion- focused coping can be used to develop self-adjustment for inmates in correctional environments, in addition to the emotion-focused coping that successfully applied can increase the self-esteem and capacity of inmates to overcome their problems in the future. Keywords: emotion-focused coping, adjustment, new inmates

scholarly journals Financial mindset, entrepreneurial mindset, and personal finance of university students

2019 ◽  
Vol 12 (1) ◽  
pp. 29
Author(s):  
Aplonia Atto ◽  
Ariyon Stefen Ndun
Keyword(s):  
Regression Analysis ◽  
Random Sampling ◽  
Quantitative Research ◽  
Descriptive Analysis ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Personal Finance ◽  
Simple Linear Regression ◽  
Collection Method ◽  
Simultaneous Influence

The purpose of the research is identifying the influence of financial mindset and entrepreneurial mindset to personal finance. This is a quantitative research with descriptive analysis and simple linear regression analysis. The research’s respondents are eighty one (81) students of Faculty of Economics, Universitas Persatuan Guru 1945 NTT. The sampling technique is random sampling with questionnaire as data collection method. The research instrument for financial mindset is adopted from “OTM The Knew Rules of Building Wealth (CNBC)’ by Rhodes (2010) and the entrepreneurship mindset’s instrument is adopted from ‘Building E-Businesses series and Personal finance’ by Spinela, Yang & Laster (2007). The results imply that both financial mindset and entrepreneurial mindset have significant and simultaneous influence to personal finance.

scholarly journals Pengaruh Kualitas Produk Terhadap Minat Beli Konsumen Pada Home Industri Pia Deisy Desa Kapitu Kecamatan Amurang Barat

2019 ◽  
Vol 8 (2) ◽  
pp. 83
Author(s):  
Nikita Karundeng ◽  
Johnny A. F. Kalangi ◽  
Olivia F. C. Walangitan
Keyword(s):  
Regression Analysis ◽  
Data Analysis ◽  
Product Quality ◽  
Quantitative Research ◽  
Linear Regression Analysis ◽  
Test Validity ◽  
Improve Product Quality ◽  
Simple Linear Regression ◽  
Analysis Techniques

This study aims to determine whether Product Quality has an effect on Consumer Buying Interest. Speaking with quality and buying interest is certainly very tied to marketing. The essence of marketing according to Daryanto (2011) "marketing is a social and managerial process where individuals and groups get their needs and desires by creating, offering, and exchanging something of value with each other". This type of research is quantitative research with data analysis techniques using a skla likert research instrument, test validity, reliability, simple linear regression analysis and hypothesis testing. Based on the results of the study the influence of product quality is a variable that does not affect consumer buying interest. Then it can be concluded that product quality does not significantly influence consumer buying interest. If the quality of the product is good, there will be buying interest and consumers will feel satisfied. In this case, Pia Deisy's business must further improve product quality so that it will be more attractive and will have a good impact on Pia Deisy's home business.

scholarly journals HUBUNGAN KEMAMPUAN GURU DALAM MENGELOLA KELAS DENGAN PROSES BELAJAR MENGAJAR PADA MATA PELAJARAN SEJARAH KEBUDAYAAN ISLAM (SKI) DI MTS NEGERI BATURAJA

2019 ◽  
Vol 1 (1) ◽  
pp. 41-55
Author(s):  
Azhar Azhar
Keyword(s):  
Learning Process ◽  
Quantitative Research ◽  
Teaching And Learning ◽  
Descriptive Analysis ◽  
Field Research ◽  
Islamic Culture ◽  
Quantitative Research Methods ◽  
Library Research ◽  
Culture History

The quality of life of the nation is largely determined by educational factors. In carrying out this research, the author uses quantitative research methods. quantitative approach, descriptive analysis through library research and field research. The results teacher's ability to manage classes in MTs Negeri Baturaja is in the moderate category 45.62%. means to be quite good because it is supported by the sincerity of teachers in providing religious understanding and guidance to these students. The results of the next study can be concluded that the teaching and learning process in the subjects of Islamic Culture History (SKI) in Baturaja State MTs is in the moderate category 59.65%. that the teaching and learning process in Islamic Culture History (SKI) subjects at Baturaja State MTs seems to be quite good because it is supported by positive student habits and activities.

scholarly journals The Effect of Lecturer Service Quality on Students’ Satisfaction in Private Universities

2020 ◽  
Vol 11 (2) ◽  
pp. 223
Author(s):  
Yuyun Elizabeth Patras ◽  
Rais Hidayat
Keyword(s):  
Service Quality ◽  
Student Satisfaction ◽  
Quantitative Research ◽  
Survey Methods ◽  
Private University ◽  
Important Variable ◽  
National Education ◽  
The University ◽  
Students Satisfaction

<pre><span lang="EN-US">One of the roles of the university is to support national education goals as part of educating students.<span class="tlid-translation"> Student satisfaction is an important variable for the existence and sustainability of a university, especially a private universities.This research aims to analyze the effect of lecturer service quality on student satisfaction.</span>This research uses quantitative research with survey methods. <span class="tlid-translation">The population of this research were students of a private university at Universitas Pakuan with 543 respondents. The findings of this research were that there was a positive and significant influence between the lecturer service quality on student satisfaction. This means that efforts to increase student satisfaction can be done by improving the quality of lecturer services. Meanwhile, from the 5 dimensions of lecturer service quality, it was found that the empathy dimension had the greatest influence compared to other dimensions of lecturer service quality</span>.</span></pre>

scholarly journals Pengaruh Kualitas Fasilitas Wisata Terhadap Kepuasan Pengunjung Pemandian Air Panas “Aek Milas Siabu” Kabupaten Mandailing Natal

2020 ◽  
Vol 3 (2) ◽  
pp. 111-125
Author(s):  
Muhammad Isa
Keyword(s):  
Linear Regression ◽  
Data Processing ◽  
Significant Influence ◽  
Quantitative Research ◽  
Hot Springs ◽  
Research Use ◽  
Simple Linear Regression ◽  
Positive Effects ◽  
Linear Regression Technique

Penelitian ini bertujuan untuk mengetahui pengaruh variabel kualitas fasilitas wisata terhadap kepuasan pengunjung pemandian air panas Aek Milas Siabu. Penelitian ini dilatarbelakangi oleh adanya keluhan pengunjung tentang kualitas fasilitas wisata yang ada di lokasi pemandian air panas Aek Milas Siabu yang buruk dan belum memuaskan mereka. Penelitian ini adalah penelitian kuantitatif dengan teknik regresi linear sederhana. Pengumpulan data menggunakan angket yang disebar kepada 69 orang responden. Pengolahan data dilakukan dengan bantuan software SPSS. Dari penelitian yang dilakukan ditemukan bahwa variabel kualitas fasilitas wisata memiliki pengaruh yang signifikan  terhadap kepuasan pengunjung pemandian air panas Aek Milas Siabu dengan kontribusi sebesar 23,6%, sedangkan sisanya 76,4% dipengaruhi oleh variabel lain yang tidak diteliti dalam penelitian ini. Dalam hal ini variabel kualitas fasilitas wisata memiliki pengaruh positif terhadap kepuasan pengunjung pemandian air panas Aek Milas Siabu. This research aims to know the influence of the quality of  tourism facilities  to visitors satisfaction in Aek Milas Siabu Hot Springs. The background of this research is too many visitors complaints about their dissatisfactions. Some of them disappointed with the quality of tourism facilities in Aek Milas Siabu Hot Springs. This is a quantitative research and use simple linear  regression technique. This research use questionnaires with 69 visitors as samples and data processing with Software SPSS. From this research researcher know that the quality of tourism facilities have positive and significant influence to visitors satisfaction in Aek Milas Siabu Hot Springs. The contributes  of the quality of  tourism facilities  to visitors satisfaction are  23,6% and 76,4% explained by others variables. The  quality of  tourism facilities have positive effects  to visitors satisfaction in Aek Milas Siabu Hot Springs.

scholarly journals Effectiveness of E-Billing System in Tax Payments for Taxpayers

2020 ◽  
Vol 8 (4) ◽  
pp. 267-280
Author(s):  
Nikmatul Lailiyah ◽  
Lesta Karolina Br Sebayang
Keyword(s):  
Quantitative Research ◽  
Descriptive Analysis ◽  
Research Subjects ◽  
Billing System ◽  
Analysis Technique ◽  
Levels Of Use ◽  
Directorate General ◽  
Low Levels ◽  
Tax Payments

The application of e-Billing system in facilitating tax payment services for taxpayers is still complained about in its use. This study aims to determine the effectiveness of the e-Billing system in tax payments as well as the use constraints for taxpayers in the Tax Office Batang. The type of this research is quantitative research with percentage descriptive analysis technique. Sources of data obtained from the distribution of questionnaires and interviews with taxpayers who have used the e-Billing system independently with accidental sampling techniques. The results showed that the effectiveness of the e-Billing system in the payment of taxes for taxpayers in Tax Office Batang with taxpayer research subjects who have used the e-Billing system independently is  still less effective. This is because taxpayers still find the quality of the system that is still often disturbed and the quality of information that is felt to have not been spared errors, as well as the lack of effective success of targets with low levels of use independently. Constraints on the use of e-Billing systems for taxpayers include internal obstacles from technological capabilities, awareness of taxpayers, taxpayer accuracy, and external constraints from server down, facility limitations, instability of internet taxpayers' connections. The advice given is the need for attention to the quality of thesystem e-Billing by the Directorate General of Tax as the organizer of the system given the system that is often down, such as applying a tax payment limit date based on the type of tax to minimize solid use by taxpayers. The need for socialization both materially and practically, providing knowledge about the types of taxes and types of deposits, as well as giving directions to taxpayers to act more carefully in filling out electronic deposit papers on the e-Billing system to minimize errors and repetition of making codes Billing

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