Pengaruh Respon Time Perawat Terhadap Tingkat Kepuasan Pasien Dalam Pelayanan Pasien di Ruang IGD Rumah Sakit Aminah Kota Tangerang

2021 ◽  
Vol 1 (4) ◽  
pp. 404-410
Author(s):  
Ema Yurnalis ◽  
Hendry Kiswanto Mendrofa

ABSTRACT : EFFECT OF NURSE'S RESPONSE TIME ON SATISFACTION LEVEL PATIENTS IN PATIENT SERVICES IN THE EMERGENCY ROOM OFTHE HOSPITAL AMINAH  TANGERANG CITY Introduction : Response time is the speed in handling patients, calculated from the time the patient arrives until there is a response from the nurse, the response time of the nurse will affect the satisfaction of the patient's and patient's family based on meeting or exceeding the expectations of the patient and family. Purpose: This study aims to identify the effect of the nurse's response time on the level of patient satisfaction in patient service in the emergency room at Aminah Hospital, Tangerang City.), Method: the sampling technique uses Systematic random sampling. Researchers collected data using instruments about patient satisfaction in this study using a standardized questionnaire, namely the questionnaire of the gap model of the Supriyanto questionnaire (2015). Meanwhile, the response time instrument used the first emergency service observation sheet or emergency response time rate. statistical test using the Spearman Rank statistical test. Result : Based on the research results obtained with a value of p = 0.000. Because the p value = 0.000 or <0.05. Conclusion : there is a significant relationship between the response time of the nurse to the level of patient satisfaction in patient service in the emergency room at Aminah Hospital, Tangerang City.  Keyword: Nurse's Response and Satisfaction Level  INTISARI: PENGARUH RESPON TIME PERAWAT TERHADAP TINGKAT KEPUASAN PASIEN DALAM PELAYANAN PASIEN DI RUANG IGD RUMAH SAKIT AMINAH KOTA TANGERANG Latar Belakang : Response time merupakan kecepatan dalam penanganan pasien, dihitung sejak pasien datang sampai adanya tanggapan dari perawat, respon time perawat akan berpengaruh terhadap Kepuasan keluarga pasien dan pasien didasarkan pada terpenuhi atau terlampauinya harapan pasien dan keluarga.Tujuan : Penelitian ini bertujuan mengidentifikasi Pengaruh Respon Time Perawat Terhadap Tingkat Kepuasan Pasien Dalam Pelayanaan Pasien di Ruang IGD Rumah Sakit Aminah Kota Tangerang Tahun 2021, terdapat 90 pasien di Ruang IGD berpartisipasi dalam penelitian ini.Metode penelitian : Jenis penelitian korelasional, dengan metode kuantitatif Eksperimen semu (Quasy experimental),teknik  pengambilan sampel menggunakan Systematic random sampling. Peneliti melakukan pengumpulan data dengan menggunakan Instrumen tentang kepuasan pasien pada  penelitian  ini  menggunakan kuisioner yang sudah baku yaitu kuisioner model kesenjangan kuisioner Supriyanto (2015) Sedangkan untuk intrumen Respon Time menggunakan lembar observasi pelayanan pertama gawat darurat atau emergency respon time rate. uji statistik menggunakan uji statistik Spearman RankHasil : Berdasarkan hasil penelitian didapatkan dengan nilai p= 0,000. Karena nilai p value = 0,000 atau <0,05.Kesimpulan : terdapat hubungan yang signifikan antara Respon Time Perawat Terhadap Tingkat Kepuasan Pasien Dalam  Pelayanaan Pasien di Ruang IGD Rumah Sakit Aminah Kota Tangerang Kata kunci: Respon Perawat dan Tingkat Kepuasan 

2020 ◽  
Vol 8 (3) ◽  
pp. 183
Author(s):  
Arif Eko Cahyono ◽  
Siswoyo Siswoyo ◽  
Muhamad Zulfatul A'la

The emergency room is the patients’ first stop and referral in hospital. Patient service in the emergency room requires immediate services, which are effective and efficient. The success of the nurse’s response time in handling patients can prevent damage to body organs, prevent disability and reduce mortality. This study aims to undrstand the correlation between workload and the response time of the emergency room nurse at Type C hospitals in Jember Regency. This study uses a correlational research design with a cross-sectional method. The sampling technique used total sampling technique. The result of this study indicated that the workload of the nurses in the emergency room was classified as moderate and had a response time according to the standard. The data analysis used Kendall tau-c statistical test and the p-value = 0,180. In conclusion, there was no correlation between workload and the response time of the emergency room nurse at Type C hospitals in Jember Regency. It happens because there are factors that influence the nurse’s motivation, chosen examination and treatment strategies when serving the patients. Their high motivation and hardwork make their performance better. In addition, the selection of inspection strategies and appropriate handling can make the services of the patients effective and efficient.


Author(s):  
Rini Mayasari Rini Mayasari

ABSTRACT Breast cancer on the mark with the growth or uncontrolled growth of cells that are excessive. Factors affecting the incidence of breast cancer include maternal age, marital status, family history, hormone use, radiation, manarche, and obesity. The purpose of this study was to determine the relationship between Age and Marital Status of Mother with Breast Cancer incidence in the Installation Surgeon General Hospital Dr. Mohammad Hoesin Palembang in 2012. The study design was analytical descriptive with the approach in which the independent variables Cross Sectional Age Mother and Status Perkawianan and dependent variables in breast cancer incidence collected at the same time. The study population was all women who develop breast cancer in the Installation General Hospital Surgery Center Dr. Mohammad Hoesin Palembang in 2012 and samples taken by systematic random sampling with a sample of 130 respondents. The results of univariate analysis of data showed that respondents had breast cancer with a percentage of total 58 (44.61%) while respondents who had not had breast cancer totaled 72 by the percentage (63.39%). Respondents by Age Mothers who are at risk amounted to 34 by the percentage (26.15%) while respondents with Age Mothers who are not at risk amounted to 96 by the percentage (73.85%). Respondents by Marital Status is married and the mother who totaled 69 by the percentage (53.07%) and Marital Status with the status of unmarried women totaled 61 by the percentage (46.03%). Of Chi-Square test results found no significant relationship between Age Mothers with Breast Cancer event in which the p value = 0.007, no significant relationship between Marital Status in Breast Cancer event in which the p value = 0.030. Based on the results of the study, researchers suggest counseling efforts, medical knowledge and improve the quality of health services in order to reduce the incidence of breast cancer..   ABSTRAK Kanker payudara di tandai dengan pertumbuhan atau perkembangan tidak terkontrol dari sel-sel yang berlebihan. Faktor-faktor yang mempengaruhi kejadian kanker payudara antara lain umur ibu, status perkawinan, riwayat keluarga, penggunaan hormon, radiasi, manarche, dan obesitas. Tujuan penelitian ini adalah untuk mengetahui hubungan antara Umur Ibu dan Status Perkawinan dengan kejadian Kanker Payudara di Instalasi Bedah Rumah Sakit Umum Pusat Dr. Mohammad Hoesin Palembang Tahun 2012. Desain Penelitian ini adalah deskriptif analitik dengan pendekatan Cross Sectional dimana variabel independen Umur Ibu dan Status Perkawianan dan variabel dependen kejadian kanker payudara dikumpulkan dalam waktu yang bersamaan. Populasi penelitian ini adalah semua ibu yang menderita kanker payudara di Instalasi Bedah Rumah Sakit Umum Pusat Dr. Mohammad Hoesin Palembang Tahun 2012 dan sampel di ambil secara systematic random sampling dengan jumlah sampel 130 responden. Hasil analisis univariat data menunjukan responden yang mengalami Kanker Payudara berjumlah 58 dengan persentase sebesar (44,61%) sedangkan responden yang tidak mengalami Kanker Payudara berjumlah 72 dengan persentase (63,39%). Responden dengan Umur Ibu yang beresiko berjumlah 34 dengan persentase (26,15%) sedangkan responden dengan Umur Ibu yang tidak beresiko berjumlah 96 dengan persentase (73,85%). Responden dengan Status Perkawinan ibu yang berstatus kawin berjumlah 69 dengan persentase (53,07%) dan Status Perkawinan ibu yang berstatus tidak kawin berjumlah 61 dengan persentase (46,03%). Dari hasil uji Chi-Square didapatkan ada hubungan bermakna antara Umur Ibu dengan kejadian Kanker Payudara dimana p Value = 0,007, ada hubungan bermakna antara Status Perkawinan dengan kejadian Kanker Payudara dimana p Value = 0,030. Berdasarkan hasil penelitian, peneliti menyarankan upaya-upaya penyuluhan, pengetahuan tenaga medis dan meningkatkan mutu pelayanan kesehatan guna menurunkan angka kejadian kanker payudara.


Author(s):  
Wahyu Ida Muliana Wahyu Ida Muliana

ABSTRACT Hyperemesis Gravidarum marked excessive nausea and vomiting in pregnant women at a young age. WHO estimates that 536,000 women died from direct complications of pregnancy and childbirth. One complication of pregnancy is Hyperemesis Gravidarum. Hyperemesis Gravidarum in the world has been estimated to occur in 1-2% of pregnant. According to data from the Medical Record of Dr. Mohammad Hoesin Palembang Hospital, the incidence of Hyperemesis Gravidarum in 2011 there were 72 people of 661 pregnant women. The purpose of this reseach was to determine the relationship between maternal age and parity with Hyperemesis Gravidarum in Dr. Mohammad Hoesin Palembang Hospital 2011. The Design of this reseach used Cross Sectional by analytic approach survey. The population of this reseach are all of mother who gestational ≤ 16 weeks (four months) in the Installation of Obstetrics and Gynecology, Dr. Mohammad Hoesin Palembang Hospital in January to December of 2011 with the sample of 661 people which taken by systematic random sampling and the reseach was conducted from 17 April to 24 April 2012.  Each variable that was observed in tests using Chi-Square test with a (0.05).  The results of this study showed that 5.9% of mothers with hyperemesis gravidarum, 21.8% of mothers with high risk age, and 30.0% primigravida. Chi-Square test showed no significant relationship between age (p value = 0.000) and parity (p value = 0.000) with the incidence of hyperemesis gravidarum. Expected to the Hospital to be implemented properly instructed how to provide counseling to pregnant women about pregnancy and childbirth, as well as provide confidence that the nausea and vomiting is a symptom of physiology in pregnancy.   ABSTRAK Hiperemesis Gravidarum ditandai mual dan muntah yang berlebihan terjadi pada ibu hamil di usia muda. WHO memperkirakan 536.000 perempuan meninggal dunia akibat langsung dari komplikasi kehamilan dan persalinan. Salah satu komplikasi kehamilan adalah Hiperemesis Gravidarum. Insiden Hiperemesis Gravidarum di dunia telah diperkirakan terjadi pada 1-2% wanita hamil. Menurut data dari Medical Record Rumah Sakit Umum Pusat Dr. Mohammad Hoesin Palembang, angka kejadian Hiperemesis Gravidarum pada tahun 2011 terdapat 72 orang dari 661 ibu hamil. Tujuan penelitian ini adalah untuk mengetahui hubungan antara umur dan paritas ibu dengan kejadian Hiperemesis Gravidarum pada ibu di Rumah Sakit Umum Pusat Dr. Mohammad Hoesin Palembang tahun 2011. Desain Penelitian ini menggunakan survei analitik dengan pendekatan Cross Sectional. Populasi penelitian ini adalah dengan umur kehamilan ≤ 16 minggu (4 bulan) yang pernah dirawat inap di Instalasi Kebidanan dan Penyakit Kandungan Rumah Sakit Umum Pusat Dr. Mohammad Hoesin Palembang pada bulan Januari-Desember tahun 2011 dengan jumlah sample 661 orang yang diambil secara systematic Random Sampling (secara acak sistematis) dan penelitian ini dilakukan dari tanggal 17 April sampai dengan 24 April 2012. Masing-masing variabel yang diteliti di uji dengan menggunakan uji Chi-Square dengan a (0,05). Hasil penelitian ini menunjukkan bahwa 5,9% ibu mengalami hiperemesis gravidarum, 21,8% ibu dengan umur resiko tinggi, dan 30,0% ibu primigravida. Uji Chi-Square menunjukkan ada hubungan yang bermakna antara umur (p value = 0,000) dan paritas (p value = 0,000) dengan kejadian hiperemesis gravidarum. Diharapkan dapat menjadi masukan bagi pihak Rumah Sakit agar dilaksanakan penyuluhan dengan cara memberikan konseling terhadap ibu hamil tentang kehamilan dan persalinan, serta memberikan keyakinan bahwa mual muntah merupakan gejala fisiologi pada kehamilan.


2019 ◽  
Vol 11 (2) ◽  
pp. 94
Author(s):  
Kustini Kustini

Kelas ibu hamil merupakan sarana belajar kelompok yang membahas tentang kehamilan, persalinan, nifas, perawatan bayi dan lain-lain, namun pada pemanfaatan kelas ibu hamil masih rendah. Penelitian ini bertujuan untuk mengetahui factor – factor yang mempengaruhi pelaksanaan kelas ibu hamil dipuskesmas Turi  kabupaten Lamongan tahun 2019  Desain penelitian survei sampel ini adalah cross sectional menggunakan pendekatan kuantitatif dengan jumlah sampel 110 ibu hamil secara systematic random sampling. Analisis data meliputi análisis univariat, bivariat (chi-square) dan multivariat (poisson regresi). Hasil analisis bivariat menunjukkan bahwa ada pengaruh antara dukungan suami p-value : 0,00 <  α 0,05 dengan partisipasi ibu mengikuti pelaksanaan kelas ibu hamil,. Upaya peningkatan dukungan suami untuk mengikuti pelaksanaan kelas ibu hamil dengan meningkatan pengetahun suami serta meningkatkan semua komponen pendukung pelaksanaan kelas ibu hamil di Kota Lamongan.  Kata kunci : Dukungan Suami, pelaksanaan kelas ibu hamil


Author(s):  
Novi Anggraeni

Nipple blisters can be caused by trauma to the nipple during breastfeeding, but it can also cause cracks and the formation of a gap - a gap. The incidence of sore nipples caused by several factors including improper feeding techniques and lack of breast care. This study aims to investigate the relationship between breastfeeding and breast care techniques with incidence of sore nipples. This research was conducted in June 2017 and BPS BPS Meiyuni Siti Hotijah Bangkalan. This research uses a checklist approach Sectional Cros. Subjects studied were maternal postpartum primipara 1-40 day total of 36 people. The sampling technique used was simple random sampling. Statistic test used lambda. The results showed breastfeeding technique in the category of pretty 16 respondents (44.4%) and treatment of breast category fairly 18 respondents (50%), while the incidence of sore nipples in the category were 18 respondents (50%). Statistical test results showed the value of breastfeeding technique p Value (0.019) <α (0.05) means that there is a correlation technique of breastfeeding on the incidence of sore nipples, while for the treatment of breast statistical result p value Value (0.047) <α (0.05 ) means that there is a relationship to the incidence rate of breast care sore nipples. This research is expected to provide knowledge to prevent the incidence of sore nipples in a mannerappropriate feeding techniques and treatment of breast good.


2020 ◽  
Vol 3 (1) ◽  
pp. 58-64
Author(s):  
Beny Irawan ◽  
Raden Aldri Kurnia ◽  
Erwin Daniel Sitanggang ◽  
Sayed Achmady

Measuring the level of patient satisfaction at the hospital is done to measure the performance of the services provided. In measuring the level of satisfaction in the March 2020 period at the GrandMed hospital, it involved 98 inpatients as a sample of a population of 129 patients. The data collection techniques used were non-probability sampling with purposive random sampling and purposive random sampling. By using the servqual method, as a whole, it is by the expectation with a satisfaction level gap score of 0.10 with a patient satisfaction level of 53.06%. In the dimension of the gap score is 0.22 for the Assurance variable, 0.16 for the Physical Evidence variable, 0.12 for the Empathy variable, 0.08 for the Reliability variable, and -0.08 for the Responsiveness variable. To improve service quality, it is necessary to improve the performance of the attributes of the statement, especially those in the reliability dimension.


2021 ◽  
Vol 3 (1) ◽  
pp. 92-100
Author(s):  
Ana Mariza ◽  
Desi Risna Purnamasari

ABSTRACT :RELATIONSHIP BETWEEN MOTHER'S PARITY AND EVENTS IN THE PLASENTA PREVIA MIDWIFERY HOSPITAL DR. H ABDUL MOELOEK LAMPUNG PROVINCE Introduction: According to WHO in 2010 as many as 356,000 women died due to childbirth problems, maternal mortality was caused by several factors, including bleeding, one of the causes was placenta previa. The frequency of placenta previa increases in high parity, old age, uterine defects such as cesarean section, curettage, myomectomy and so on. Purpose :this study was to determine the relationship between maternal parity and the incidence of placenta previa in the obstetrics room of Dr. H Abdul Moeloek, Lampung Province.Method : This research was conducted using an analytic design with a cross sectional approach. The population in this study were all mothers giving birth at RSUD Dr. H Abdul Moeloek in 2015, which numbered 1435 people. Samples taken using systematic random sampling of 313 people. The analysis used was univariate analysis, namely by presentation and bivariate by chi squere.Result : The results obtained from the study of the frequency of mothers who experienced placenta previa were 49 (15.7%) people, the distribution of the frequency of parity at risk in labor was 193 (61.7%) people, There was a relationship between maternal parity and the incidence of placenta previa based on statistical tests obtained P value = 0.008 with the result of the OR value = 2.786.Conclusion : Suggestions from researchers are that the hospital is expected to further improve human resources by holding training or seminars for midwifery room employees, installing placenta previa protocols in the obstetrics room so that they can improve supervision of both the delivery process with placenta previa or the factors that cause placenta previa. Keyword : Parity, Plasenta Previa  INTISARI : HUBUNGAN ANTARA PARITAS IBU DENGAN KEJADIAN PLASENTA PREVIA DI RUANG KEBIDANAN RSUD DR. H ABDUL MOELOEK PROVINSI LAMPUNG Latar Belakang :Menurut WHO pada tahun 2010 sebanyak 356.000 perempuan meninggal akibat masalah persalinan, kematian ibu disebabkan beberapa faktor diantaranya adalah faktor perdarahan, salah satu penyebabnya adalah plasenta previa. Frekuensi plasenta previa meningkat pada paritas tinggi, usia lanjut, cacat rahim misalnya bekas bedah sesar, kuretase,miomektomi dan sebagainya.Tujuan: tujuan penelitian ini adalah mengetahui hubungan antara paritas ibu dengan kejadian plasenta previa di ruang kebidanan RSUD Dr. H Abdul Moeloek Provinsi Lampung.Metode penelitian :Penelitian ini dilakukan dengan menggunakan desain analitik dengan pendekatan cross sectional. Populasi pada penelitian ini adalah seluruh ibu bersalin di RSUD Dr. H Abdul Moeloek pada tahun 2015, yang berjumlah 1435 orang. Sample yang di ambil menggunakan systematic random sampling sejumlah 313 orang. Analisa yang digunakan adalah analisa univariat yaitu secara presentasi dan bivariat secara chi squere.Hasil : Didapatkan hasil penelitian frekuensi ibu yang mengalami plasenta previa sebanyak 49  (15.7 %) orang, Distribusi frekuensi paritas beresiko pada ibu bersalin sebanyak 193 (61.7 %) orang, Terdapat hubungan antara paritas ibu dengan kejadian plasenta previa berdasarkan uji statistik didapat P Value = 0,008dengan hasil nilai OR =2.786. Kesimpulan : diharapkan rumah sakit lebih meningkatkan SDM dengan diadakannya pelatihan ataupun seminar bagi pegawai ruang kebidanan, memasang protab-protab plasenta previa di ruang kebidanan sehingga dapat meningkatkan pengawasan baik proses persalinan dengan plasenta previa atau faktor-faktor penyebab terjadinya plasenta previa. Kata Kunci     : Paritas, Plasenta Previa


2017 ◽  
Vol 13 (1) ◽  
pp. 53
Author(s):  
Herwinda Husnawati ◽  
Syamsul Arifin ◽  
Ida Yuliana

Abstract: Based on data from Banjarmasin Department of Health in 2015, the highest diarrhea incident which is 1.056 cases, occurs at Puskesmas Kuin Raya Banjarmasin. There is an imbalance between diarrhea incident and visitation to sanitation clinic. Many factors are influencing someone’s behavior while knowledge is one of those. This research aimed to discover the correlation between education and sanitation clinic utilization on a mother of acute diarrhea toddlers at Puskesmas Kuin Raya Banjarmasin. This was an analytic observational study with cross sectional design. The samples were 50 mothers chosen by systematic random sampling method. The analysis was conducted by chi-square test. The result portrayed 12% of high education, 22% of fair education and 66% of low education. Meanwhile, there were 64% non-utilization and 36% utilization of sanitation clinic. The correlation p-value was 0,000 (p<0,05). In conclusion,  there is a correlation between education and sanitation clinic utilization on a mother of acute diarrhea toddlers at Puskesmas Kuin Raya Banjarmasin. Keywords: acute diarrhea, sanitation clinic utilization, education Abstrak: Data Dinas Kesehatan Kotamadya Banjarmasin tahun 2015 didapatkan angka kejadian diare tertinggi sebanyak 1,056 kasus di Puskesmas Kuin Raya Banjarmasin. Terdapat kesenjangan antara angka kejadian diare dengan jumlah kunjungan ke klinik sanitasi. Banyak faktor yang mempengaruhi pemanfaatan klinik sanitasi, salah satunya adalah pengetahuan. Tujuan penelitian ini untuk mengetahui hubungan pengetahuan dengan pemanfaatan klinik sanitasi pada ibu bayi dan balita penderita diare akut di Puskesmas Kuin Raya Banjarmasin. Metode penelitian ini adalah observasional analitik dengan pendekatan cross sectional. Sampel berjumlah 50 responden dengan teknik systematic random sampling. Analisis data menggunakan uji chi-square. Hasil penelitian adalah 12% mempunyai pengetahuan tinggi, 22% berpengetahuan cukup dan 66% berpengetahuan rendah. Sementara itu, untuk pemanfaatan klinik sanitasi didapatkan hasil tidak memanfaatkan klinik sanitasi 64% dan memanfaatkan 36%. Nilai korelasi p = 0,000 (p< 0,05). Kesimpulan penelitian ini terdapat hubungan pengetahuan dengan pemanfaatan klinik sanitasi pada ibu bayi dan balita penderita diare akut di Puskesmas Kuin Raya Banjarmasin. Kata-kata kunci: diare akut, pemanfaatan klinik sanitasi, pengetahuan


2021 ◽  
Vol 6 (1) ◽  
pp. 79
Author(s):  
Arita Murwani ◽  
Muhammad Khoirul Umam

Smartphone memiliki banyak kegunaan seperti berkomunikasi jarak jauh atau membantu tugas sehari-hari, hal ini sangat memudahkan mahasiswa untuk melakukan hal yang mereka inginkan dan mereka butuhkan. Penggunaan smartphone pada waktu yang lama dapat mengganggu kesehatan mereka, salah satunya dapat mengganggu kualitas tidur pada mahasiswa. Tidur merupakan kebutuhan dasar yang dibutuhkan oleh semua manusia. Setiap manusia memerlukan kebutuhan tidur yang cukup agar tubuh dapat berfungsi secara normal. Pada kondisi tidur, tubuh melakukan proses pemulihan untuk mengembalikan stamina tubuh hingga berada dalam kondisi yang optimal. Tujuan penelitian untuk mengetahui hubungan intensitas penggunaan smartphone dengan kualitas tidur pada mahasiswa angkatan 2017 prodi ilmu keperawatan di STIKes Surya Global Yogyakarta.Penelitian ini menggunakan desain penelitian deskriptif korelasional dengan pendekatan cross sectional. Besar sampel sebanyak 59 mahasiswa dengan teknik pengambilan sampel menggunakan systematic random sampling. Analisa data menggunakan uji Kendalls Tau. Berdasarkan hasil analisa data diperoleh koefisien korelasi sebesar 0.193  dan angka signifikan  0,04, hal ini menunjukan nilai p value 0,04<α 0,05. Terdapat hubungan yang signifikan antara intensitas penggunaan smartphone dengan kualitas tidur pada mahasiswa angkatan 2017 prodi ilmu keperawatan di STIKes Surya Global Yogyakarta


2021 ◽  
Vol 5 (1) ◽  
pp. 185-194
Author(s):  
Susiyati Susiyati ◽  
Katmini Katmini

Quality hospital services are always a hope for every user of health services and along with the development of science and technology, people are increasingly critical in assessing health services. The purpose of this study was to analyze the effect of loyalty and response time on the quality of outpatient services and patient satisfaction in General Hospital dr. H. Moh. Anwar, Sumenep Regency. The design of this research is an observational quantitative study with a cross sectional approach with the focus of the research directed at analyzing the effect of loyalty and response time on the quality of outpatient services and patient satisfaction in General Hospital dr. H. Moh. Anwar, Sumenep Regency. The total population is 271 respondents and a sample of 109 respondents is taken by the Accidental Sampling technique. The findings showed that most of the respondents had sufficient category loyalty as many as 56 respondents (51.4%). Most of the respondents rated the response time in the medium category as many as 56 respondents (51.4%). Most of the respondents have a moderate category of service quality as many as 55 respondents (50.5%). Most respondentssatisfied as many as 65 respondents (59.6%). Based on the results of the Linear Regression analysis of the service quality variable on utilization, it shows that the p-value <0.05 then H0 is rejected and H1 is accepted, so it can be concluded that there is an influence of loyalty and response time on the quality of outpatient services and patient satisfaction in General Hospital dr. H. Moh. Anwar, Sumenep Regency. It is expected that respondents can provide constructive input and criticism so that the services provided can be in accordance with what is expected.


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