scholarly journals ANALISA DAN PENGEMBANGAN TATA KELOLA TEKNOLOGI INFORMASI (IT GOVERNANCE) MENGGUNAKAN COBIT 5

2018 ◽  
Vol 6 (2) ◽  
pp. 97-102
Author(s):  
Anita Febriani ◽  
Anita Febriani
Keyword(s):  
Business Processes ◽  
Gap Analysis ◽  
Positive Impact ◽  
It Governance ◽  
Process Capability ◽  
Information Services ◽  
It Management ◽  
It Services ◽  
Academic Information ◽  
Capability Level

Success in providing information services can provide a positive impact to the organization that is in accordance with the expectations of stakeholders. Therefore, the application of IT governance, especially for academic information systems need to be monitored and evaluated to ensure that the entire mechanism of IT management goes according to plan, objectives and business processes. The evaluation also should not only be done in the early stages of a system implemented, but should also be done regularly. The methodology in this study using the COBIT 5 framework that begins with those identified and mapped to the COBIT 5 processes selected. We then measured against these processes to determine the level of the current process capability and also carried out targeting the expected level of capability. Process capability level gap analysis of current and expected conducted to determine the extent to which improvements should be made to these processes. Recommendations for improvement of these processes is based on the COBIT framework 5. Results of this research is assessment and targeting capability level 5 COBIT 5 process were selected as well as recommendations for improvement of IT services activities.

scholarly journals Analisis Tata Kelola Teknologi Informasi Untuk Meningkatkan Mutu Sumber Daya Manusia Pada Dinas Tenaga Kerja Dan Transmigrasi Provinsi Nusa Tenggara Barat Menggunakan Framework COBIT 5.0

2019 ◽  
Vol 3 (2) ◽  
Author(s):  
Azmi Yunda Chairani ◽  
Royana Afwani ◽  
Sri Endang Anjawarni
Keyword(s):  
Human Resources ◽  
It Governance ◽  
It Management ◽  
Organizational Goals ◽  
Government Organizations ◽  
The Government ◽  
Or Organization ◽  
A Company ◽  
Level 2 ◽  
Capability Level

The West Nusa Tenggara Department of Manpower and Transmigration (DISNAKERTRANS NTB) is one of the government organizations that assists the Governor of West Nusa Tenggara on labor and transmigration issues. IT governance in a company or organization is very necessary to harmonize organizational goals and strategies. With the problems found regarding to the resources both human resources and IT resources at DISNAKERTRANS NTB. Therefore, the purpose of this study is to determine the capability level of IT governance at DISNAKERTRANS NTB using the COBIT 5 framework by focusing on APO01 subdomains: Manage IT management frameworks, and APO07: Manage human resources. From the research results, the average capability level for the current conditions shows that APO01 and APO07 are at level 2. While the average capability level of the expected condition, shows that APO01 and APO07 are at level 4.to increase the current level, some recommendations are given to be considered by DISNAKERTRANS NTB in drafting the  policies relating to the APO01 and APO07 processes. Keywords: IT governance, capability level, COBIT 5.0, APO01, APO07.

Tingkat Kapabilitas Tata Kelola TI Pusat Teknologi Informasi dan Komunikasi Universitas Sam Ratulangi

2017 ◽  
Vol 8 (1) ◽  
pp. 9-14
Author(s):  
Wella Wella ◽  
Anasthasia Tampi
Keyword(s):  
It Governance ◽  
Resource Optimization ◽  
It Management ◽  
Average Score ◽  
Measurement Tool ◽  
Management Framework ◽  
Index Terms ◽  
Level 1 ◽  
The City ◽  
Capability Level

This study discusses the state of IT governance in colleges that are outside Java, Indonesia, Universitas Sam Ratulangi. This study also aimed to provide recommendations for improvement that IT governance in the region there are more improved. COBIT 5.0 be used to measuring the level of IT governance capability. Within this framework, there is measurement tool called Capability Level, which is a model capability that can help process of defining and understanding the processes of an organization. 7 of 37 Enabler Goals / Processes owned COBIT 5.0 are the main purpose of universities, among others: Ensure Risk )ptimization (EDM03), Ensure Resource Optimization (EDM04), Manage the IT Management Framework (APO01) Manage Human Resources (APO07), Manage Risk (APO12), Manage  security (APO13), and Manage Changes (BAI06). The results of the evaluation of the measurement capabilities of IT governance at universities in Manado stop at level 1, with a score that is not so good in all of its processes, with an average score obtained is 50.87. Having in mind the scores obtained, it can be given recommendations for the improvement of higher education in the city of Manado, so that IT governance in the region there equate with IT governance in Java. Index Terms — Capability Level, COBIT 5.0, IT Governance.

scholarly journals EVALUATION OF MOBILE APPLICATION BPJSTKU USING COBIT 5 FRAMEWORK (STUDY CASE: BPJS KETENAGAKERJAAN)

2021 ◽  
Vol 8 (7) ◽  
pp. 103-114
Author(s):  
Winarto Babo ◽  
Metty Mustikasari
Keyword(s):  
Social Security ◽  
Mobile Application ◽  
Gap Analysis ◽  
It Governance ◽  
Contact Center ◽  
Study Case ◽  
Branch Office ◽  
Capability Level

BPJS as a social security to provides protection to all workers in Indonesian utilize especially mobile application in providing information and services to all BPJS customer anytime and anywhere without having to BPJS branch office. Beginning in 2019 BPJS has mobile application with the name as a continuation of BPJSTK Mobile has been made previously. The addition of new features and improvements to the mobile application apparently still provides problem and complaints from workers addressed to the BPJS branch office, BPJS complaints services, and BPJS contact center. For this reason, it’s necessary to evaluate the implementation of mobile application as a whole to assist BPJS in achieving the objectives to improving IT governance and management of BPJS . This study aims to evaluate the mobile application using the COBIT 5 which has been implemented in BPJS . In this case the evaluation will be carried out using , service, and support (DSS) domain and the domain monitor, evaluate, and assess (MEA) which in the end will be measured the capability level as well as recommendations for improvement and gap analysis on the mobile application .

scholarly journals Pengukuran Kapabilitas Tata Kelola TI Sistem Informasi Tiras dan Transaksi Bahan Ajar Universitas Terbuka Menggunakan Cobit 5

2021 ◽  
Vol 8 (5) ◽  
pp. 965
Author(s):  
Denisha Trihapningsari ◽  
Dewi Agushinta R. ◽  
Lintang Yuniar Banowosari
Keyword(s):  
Information System ◽  
Best Practices ◽  
It Governance ◽  
Process Capability ◽  
Teaching Material ◽  
It Service ◽  
Level 1 ◽  
Level 2 ◽  
Capability Level ◽  
Process Level

<p>Layanan bahan ajar Universitas Terbuka (UT) menerapkan Sistem Informasi Tiras dan Transaksi Bahan Ajar (SITTA) yang dalam prosesnya ditemui masalah terkait operasional dan optimalisasi Teknologi Informasi. Oleh sebab itu evaluasi perlu dilakukan untuk mengetahui sejauh mana sistem telah memenuhi kebutuhan organisasi tata kelola TI. Sebelumnya sistem belum pernah dievaluasi menggunakan mekanisme kontrol audit sistem informasi dengan <em>framework </em>COBIT 5. Penelitian ini bertujuan untuk mengukur tingkat kapabilitas tata kelola TI SITTA menggunakan <em>framework </em>COBIT 5. Fokus evaluasi pada sistem ini yaitu terkait manajemen layanan TI sehingga disepakati untuk mengevaluasi domain proses EDM01, EDM04, DSS01, DSS02, dan DSS03. Hasil penelitian diperoleh kapabilitas proses EDM01, EDM04, dan DSS01 saat ini berada di level <em>performed process</em> (level 1), proses DSS02 dan DSS03 berada di level <em>managed process</em> (level 2). Capaian tingkat kapabilitas yang diharapkan manajemen untuk proses yang dievaluasi tersebut yaitu level <em>optimizing process</em><em> </em>(level 5). Hal inimenunjukkan bahwa organisasi belum sepenuhnya menerapkan beberapa <em>best practices </em>untuk tujuan proses yang dievaluasi, meski telah ada standar layanan tata kelola TI namun belum dapat diimplementasikan secara maksimal. Rekomendasi aktivitas kebijakan tata kelola layanan TI yang diperoleh dari penelitian ini diharapkan menjadi referensi prosedur <em>monitoring</em> dan pengukuran kemampuan TI di layanan bahan ajar UT yang lebih bersifat efektif dan implementatif. Penelitian ini menghasilkan pengukuran tingkat kapabilitas proses TI pada COBIT 5 domain terpilih, analisis kondisi organisasi untuk capaian tingkat kapabilitas proses, kriteria prioritas perbaikan, dan rekomendasi perbaikan untuk tiap proses agar dapat mencapai level kapabilitas <em>optimizing process </em>(level 5) di kemudian hari.</p><p> </p><p><em><strong>Abstract</strong></em></p><p><em><em>The Open University (UT) teaching material service implements the Information System for Learning Materials and Transactions (SITTA) which in the process encountered problems related to the operation and optimization of Information Technology. Therefore, it is necessary to evaluate to determine the extent to which the system has met the needs of the IT governance organization. The SITTA system had never been evaluated before using an information system audit control mechanism with the COBIT 5 framework. This study aims to measure the level of SITTA IT governance capabilities using the COBIT 5 framework. The focus of evaluation on the system is related to IT service management so it was agreed to evaluate the domain of the EDM01, EDM04, DSS01, DSS02, and DSS03 processes. The results showed that the capabilities of the EDM01, EDM04, and DSS01 processes are currently at the performed process level (level 1), while the DSS02 and DSS03 processes are at the managed process level (level 2). The achievement of the capability level is expected by management for the process being evaluated is the optimizing process level (level 5). It can be shown that the organization has not fully implemented some best practices for the process being evaluated, even there are already IT governance service standards but it has not been implemented optimally. The recommendations for IT service governance policy activities obtained from this study are expected to become a reference for monitoring procedures and measuring IT capabilities in UT teaching material services that are more effective and implemented. This research produces measurement of IT process capability level in selected COBIT 5 domains, analysis of organizational conditions to achieve process </em></em><em>capability level, improvement priority criteria, and recommendations for improvement for each process to achieve optimizing process capability level (level 5) in the near future</em><em>.</em></p>

scholarly journals ASSESSMENT OF CAPABILITY LEVEL AND IT GOVERNANCE IMPROVEMENT BASE ON COBIT 5 AND ITIL V3 2011 FRAMEWORK: A CASE STUDY PT. XYZ

2021 ◽  
Vol 2 (1) ◽  
pp. 1
Author(s):  
I Nyoman Sujana Saputra ◽  
Budi Yuwono
Keyword(s):  
Gap Analysis ◽  
It Governance ◽  
Service Performance ◽  
Assessment Model ◽  
Network Services ◽  
Telecommunications Network ◽  
Level 1 ◽  
Level 2 ◽  
Capability Level

Maintaining the service performance was the responsibility of the service company. As an organization providing telecommunications network services both satellite and terrestrial networks, decreasing service performance was an indication of IT governance problems in the organization. For understanding the extent of the IT governance in the organization, the assessment of capability level was required. COBIT 5 was the framework for assessing IT processes capability level and combined with the ITIL V3 2011 framework. This research methodology begins with problem identification in the organization, determining the ITIL V3 2011 service lifecycle 2011 related to the problem, and mapping ITIL V3 2011 processes with COBIT 5 processes. The mapping results obtained IT processes of COBIT 5 and then selected based on their relevance to the organization's problems and assessed its capability level using the PAM (Process Assessment Model) method which refers to the ISO/IEC 15504 standard. By defining a target of capability level, it can be performed gap analysis, prioritized process improvement, determined KPI (Key Performance Indicators), and provided recommendation activities of each IT process. Based on the assessment of 12 IT processes capability showed that the capability level of IT processes in the organization is level 1 (performed) with 8 processes and level 2 (managed) with 4 processes. To improve it, COBIT 5 has provided guidance and recommendations for each IT process activity.

IT GOVERNANCE: MEASURE CAPABILITY LEVEL USING COBIT 5 FRAMEWORK

2020 ◽  
Vol 25 (2) ◽  
pp. 97-110
Author(s):  
Noor Mutia ◽  
Renny Nur'ainy
Keyword(s):  
It Governance ◽  
Assessment Model ◽  
It Management ◽  
Process Assessment ◽  
Capability Level

The measurement of IT Governance capability level becomes useful for companies in order to reduce and avoid the mistake and losses in IT management. This research aims to measure the capability level of IT Governance in Oil & Gas Company listed in Indonesia, in occasion at PT Energi Mega Persada Tbk (EMP), and support the IT governance that has not reached the EMP’s target. The data engaged directly from respondents achieved from the results of questionnaires, interviews and observations. COBIT 5 Framework developed to measure the capability level of process by using Process Assessment Model (PAM). The result found that the capability level of IT Governance measurement of 37 IT processes for all domains in EMP presently at level 3,3 or established level. It means that IT Governance based on COBIT 5 in EMP has been commonly documented, communicated and implemented by default and has standardized. This research is likely to assist company in realize the capability level of IT Governance presently matched to the target that the company wants to reach. In order to the enhancements can conduct to make IT Governance more effective, efficient, and able to support the achievement of company goals.

scholarly journals ANALISA TATA KELOLA TIEKNOLOGI INFORMASI UNTUK MENINGKATKAN DESTINASI PARIWISATA DI LOMBOK (STUDI KASUS DI DINAS PARIWISATA PROV. NTB) MENGGUNAKAN FRAMEWORK COBIT 5

2020 ◽  
Vol 2 (1) ◽  
pp. 57-66
Author(s):  
Septiana Rohman ◽  
Nadiyasari Agitha ◽  
Royana Afwani
Keyword(s):  
Action Plan ◽  
It Governance ◽  
It Management ◽  
Tourism Destination ◽  
Management Framework ◽  
A Company ◽  
Goals And Objectives ◽  
Manage Innovation ◽  
Level 2 ◽  
Capability Level

IT governance in a company to achieve the company’s vision, mission, goals, and objectives. There are problems in IT management both media and website in the Tourism Destination Development Sector, therefore this study determines the Capability level of IT governance in the Tourism Destination Development Sector using the COBIT 5 framework. The framework focuses on the APO01 sub-domain (Manage the IT management framework) Manage IT management frameworks, and APO04 (Manage innovation) Develop technological innovation. The results of the Capability level at APO01 for the current conditions are at levels 2 and 3, while the results of the Capability level at APO07, for now, are at level 2. While the Capability level results at APO01 and APO07 for the expected conditions are at levels 4 and 5 To increase the value of the Capability level got, recommendations for improvement are taken into consideration in the Development of Tourism Destinations in managing information technology.Then the recommendations given to increase the Capability level, form an action plan that is equipped with an implementation schedule and an estimated time that can be run

scholarly journals EVALUASI PENERAPAN IT GOVERNANCE DENGAN MENGGUNAKAN KERANGKA KERJA COBIT 5 PADA LAYANAN PUBLIK

Barometer ◽  
2021 ◽  
Vol 6 (2) ◽  
pp. 360-367
Author(s):  
Ibrahim Ibrahim ◽  
Rahmat Hidayat
Keyword(s):  
Information Technology ◽  
It Governance ◽  
Process Capability ◽  
Delivery Service ◽  
Iec 27001 ◽  
Capability Level

Telah dilakukan penelitian tentang evaluasi penerapan Information Technology (IT) governance pada salah sektor layanan publik, dengan menggunakan kerangka kerja COBIT 5. Evaluasi ini dilakukan untuk memastikan kinerja implementasi teknologi informasi (TI) dapat dirasakan manfaatnya oleh pemangku kepentingan dalam rangka penyediaan informasi yang cepat, akurat dan efektif dan efisien untuk mendukung pengambilan keputusan. Penelitian ini menggunakan COBIT 5 khususnya terkait dengan proses-proses delivery, service and support (DSS). Hasil penelitian menunjukkan bahwa nilai process capability level  domain DSS adalah 3,3 (established), yang terdiri dari DSS1=4, DSS2=4, DSS3=4, DSS4=3, DSS5=3 dan DSS6=2. Tiga proses telah menuhi target kinerja yakni DSS01, DSS02, DSS03 dan DSS04. Sedangkan tiga proses lainnya masih dibawah target kinerja yakni DSS04, DSS05 dan DSS06, sehingga perlu dilakukan perbaikan. Rekomendasi perbaikan secara umum meliputi penyusunan dokumen BCP dan DRP, pengendalian informasi dan data bisnis , audit dan sertifikasi berdasarkan sistem manajemen keamanan informasi (ISMS)ISO/IEC 27001:2017.   Kata Kunci : IT Governance, COBIT 5, Process Capability Level

Understanding the Association between IT Governance Maturity and IT Governance Disclosure

2014 ◽  
Vol 5 (1) ◽  
pp. 16-33 ◽  
Author(s):  
Stefan Bünten ◽  
Anant Joshi ◽  
Steven De Haes ◽  
Wim Van Grembergen
Keyword(s):  
Firm Value ◽  
Positive Impact ◽  
It Governance ◽  
It Services ◽  
Related Information ◽  
Maximum Value ◽  
External Stakeholders ◽  
The Impact ◽  
The Relationship ◽  
Governance Disclosure

IT governance (ITG) provides a toolbox for companies to realize maximum value from IT. Firms implement ITG via frameworks, such as COBIT or VALIT, which list processes to align business and IT strategies, deliver IT services and comply with regulations. While there exists evidence that companies with mature ITG processes outperform their competitors and that signaling ITG maturity to external stakeholders has a positive impact on firm value, little research has focused on the relationship between IT governance maturity and disclosure of related information. This study examines the association of COBIT and VALIT maturity on IT governance disclosure. The authors posit that overall maturity in COBIT and VALIT have a positive impact on IT governance disclosure. Our results indicate that there exists a positive impact for COBIT maturity and most of its domains on disclosure, while the impact of VALIT maturity on disclosure is mostly insignificant.

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