EVALUASI PENERAPAN IT GOVERNANCE DENGAN MENGGUNAKAN KERANGKA KERJA COBIT 5 PADA LAYANAN PUBLIK

Telah dilakukan penelitian tentang evaluasi penerapan Information Technology (IT) governance pada salah sektor layanan publik, dengan menggunakan kerangka kerja COBIT 5. Evaluasi ini dilakukan untuk memastikan kinerja implementasi teknologi informasi (TI) dapat dirasakan manfaatnya oleh pemangku kepentingan dalam rangka penyediaan informasi yang cepat, akurat dan efektif dan efisien untuk mendukung pengambilan keputusan. Penelitian ini menggunakan COBIT 5 khususnya terkait dengan proses-proses delivery, service and support (DSS). Hasil penelitian menunjukkan bahwa nilai process capability level domain DSS adalah 3,3 (established), yang terdiri dari DSS1=4, DSS2=4, DSS3=4, DSS4=3, DSS5=3 dan DSS6=2. Tiga proses telah menuhi target kinerja yakni DSS01, DSS02, DSS03 dan DSS04. Sedangkan tiga proses lainnya masih dibawah target kinerja yakni DSS04, DSS05 dan DSS06, sehingga perlu dilakukan perbaikan. Rekomendasi perbaikan secara umum meliputi penyusunan dokumen BCP dan DRP, pengendalian informasi dan data bisnis , audit dan sertifikasi berdasarkan sistem manajemen keamanan informasi (ISMS)ISO/IEC 27001:2017. Kata Kunci : IT Governance, COBIT 5, Process Capability Level

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Information Technology Governance Process Capability Level at ABC Company (a State-Owned Enterprise in Indonesia)

Proceedings of the Asia Pacific Business and Economics Conference (APBEC 2018) ◽

10.2991/apbec-18.2019.37 ◽

2019 ◽

Author(s):

Annisa Wicahyani Mutiara ◽

Setyo Hari Wijanto ◽

Firman Anindra

Keyword(s):

Information Technology ◽

Process Capability ◽

Technology Governance ◽

Information Technology Governance ◽

State Owned Enterprise ◽

Governance Process ◽

Capability Level

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Evaluasi Tata Kelola Teknologi Informasi Universitas Multimedia Nusantara Periode 2016

Jurnal ULTIMA InfoSys ◽

10.31937/si.v7i2.541 ◽

2016 ◽

Vol 7 (2) ◽

pp. 60-64

Author(s):

Wella Wella ◽

Stella Aprilia Sirapanji

Keyword(s):

Information Technology ◽

Information System ◽

Teaching And Learning ◽

Educational Institution ◽

It Governance ◽

The World ◽

It Department ◽

It Departments ◽

Audit Information ◽

Capability Level

Not only for enterprises, educational institution use information technology for teaching and learning. Universitas Multimedia Nusantara (UMN) aware that IT is very important in the world of education. To measure effectiveness in IT governance, UMN needs audit information system using the COBIT 5.0 framework in order to determine the extent to which the performance of the IT department and also know the UMN produce a solution to every problem is unresolved. The object of this study is the Department of Information Technology UMN. This study uses COBIT 5.0 with 5 domains that is Evaluate, Direct and Monitor (EDM); Align, Plan and Organize (APO); Build, Acquire and Implement (BAI); Deliver, Service and Support (DSS) and Monitor, Evaluate and Assess (MEA). At 37 the process of the 5 IT governance domains belonging to COBIT 5.0 by using the stages of COBIT 5.0 is filtered into 10 processes. The data collection was done by interviewing the manager of IT department, observation of documentation, and the distribution of questionnaires to the two heads of divisions within the IT department manager for IT departments demand UMN. The results of this study each domain is at 1 st level (incomplete). Capability level values achieved by EDM01 is 81.84%, EDM02 is 76.17%, APO01 is 73.28%, APO02 is 67.72%, APO03 is 52.30%, APO05 is 66.44%, APO07 is 64.20%, APO08 is 75.19%, BAI01 is 56.33%, and BAI02 is 65.20%. Keyword: Audit Information System, Capability Level, Framework COBIT 5.0, IT Governance

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Pengukuran Kapabilitas Tata Kelola TI Sistem Informasi Tiras dan Transaksi Bahan Ajar Universitas Terbuka Menggunakan Cobit 5

Jurnal Teknologi Informasi dan Ilmu Komputer ◽

10.25126/jtiik.2021854648 ◽

2021 ◽

Vol 8 (5) ◽

pp. 965

Author(s):

Denisha Trihapningsari ◽

Dewi Agushinta R. ◽

Lintang Yuniar Banowosari

Keyword(s):

Information System ◽

Best Practices ◽

It Governance ◽

Process Capability ◽

Teaching Material ◽

It Service ◽

Level 1 ◽

Level 2 ◽

Capability Level ◽

Process Level

Layanan bahan ajar Universitas Terbuka (UT) menerapkan Sistem Informasi Tiras dan Transaksi Bahan Ajar (SITTA) yang dalam prosesnya ditemui masalah terkait operasional dan optimalisasi Teknologi Informasi. Oleh sebab itu evaluasi perlu dilakukan untuk mengetahui sejauh mana sistem telah memenuhi kebutuhan organisasi tata kelola TI. Sebelumnya sistem belum pernah dievaluasi menggunakan mekanisme kontrol audit sistem informasi dengan framework COBIT 5. Penelitian ini bertujuan untuk mengukur tingkat kapabilitas tata kelola TI SITTA menggunakan framework COBIT 5. Fokus evaluasi pada sistem ini yaitu terkait manajemen layanan TI sehingga disepakati untuk mengevaluasi domain proses EDM01, EDM04, DSS01, DSS02, dan DSS03. Hasil penelitian diperoleh kapabilitas proses EDM01, EDM04, dan DSS01 saat ini berada di level performed process (level 1), proses DSS02 dan DSS03 berada di level managed process (level 2). Capaian tingkat kapabilitas yang diharapkan manajemen untuk proses yang dievaluasi tersebut yaitu level optimizing process (level 5). Hal inimenunjukkan bahwa organisasi belum sepenuhnya menerapkan beberapa best practices untuk tujuan proses yang dievaluasi, meski telah ada standar layanan tata kelola TI namun belum dapat diimplementasikan secara maksimal. Rekomendasi aktivitas kebijakan tata kelola layanan TI yang diperoleh dari penelitian ini diharapkan menjadi referensi prosedur monitoring dan pengukuran kemampuan TI di layanan bahan ajar UT yang lebih bersifat efektif dan implementatif. Penelitian ini menghasilkan pengukuran tingkat kapabilitas proses TI pada COBIT 5 domain terpilih, analisis kondisi organisasi untuk capaian tingkat kapabilitas proses, kriteria prioritas perbaikan, dan rekomendasi perbaikan untuk tiap proses agar dapat mencapai level kapabilitas optimizing process (level 5) di kemudian hari. AbstractThe Open University (UT) teaching material service implements the Information System for Learning Materials and Transactions (SITTA) which in the process encountered problems related to the operation and optimization of Information Technology. Therefore, it is necessary to evaluate to determine the extent to which the system has met the needs of the IT governance organization. The SITTA system had never been evaluated before using an information system audit control mechanism with the COBIT 5 framework. This study aims to measure the level of SITTA IT governance capabilities using the COBIT 5 framework. The focus of evaluation on the system is related to IT service management so it was agreed to evaluate the domain of the EDM01, EDM04, DSS01, DSS02, and DSS03 processes. The results showed that the capabilities of the EDM01, EDM04, and DSS01 processes are currently at the performed process level (level 1), while the DSS02 and DSS03 processes are at the managed process level (level 2). The achievement of the capability level is expected by management for the process being evaluated is the optimizing process level (level 5). It can be shown that the organization has not fully implemented some best practices for the process being evaluated, even there are already IT governance service standards but it has not been implemented optimally. The recommendations for IT service governance policy activities obtained from this study are expected to become a reference for monitoring procedures and measuring IT capabilities in UT teaching material services that are more effective and implemented. This research produces measurement of IT process capability level in selected COBIT 5 domains, analysis of organizational conditions to achieve process capability level, improvement priority criteria, and recommendations for improvement for each process to achieve optimizing process capability level (level 5) in the near future.

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Perancangan Tata Kelola Teknologi Informasi di BAPAPSI Pemkab Bandung Menggunakan framework COBIT 5 Pada Domain EDM dan DSS

Journal of Information Systems Engineering and Business Intelligence ◽

10.20473/jisebi.2.2.74-80 ◽

2016 ◽

Vol 2 (2) ◽

pp. 74

Author(s):

Rati Amanda Fajrin ◽

Murahartawaty Murahartawaty ◽

Soni Fajar S. Gumilang

Keyword(s):

Information Technology ◽

Organizational Structure ◽

Public Information ◽

Design Procedure ◽

It Governance ◽

Existing Problems ◽

Internet Connection ◽

Effective Use ◽

Capability Level ◽

Internet Network

Abstrak— Teknologi informasi memiliki peranan penting untuk mendukung pelaksanaan informasi publik. Pemerintah Kabupaten Bandung memiliki salah satu badan, yaitu BAPAPSI. Permasalahan yang ada di BAPAPSI, terutama pada bidang PPI adalah tidak meratanya jaringan internet di seluruh kecamatan, jaringan internet yang buruk, penanganan insiden yang buruk dan pengadaan server yang tidak mendukung penggunaan aplikasi di BAPAPSI. Oleh karena itu, untuk menyelesaikan masalah yang ada di lingkungan BAPAPSI menggunakan metodologi 7 lifecycle COBIT 5. COBIT 5 menyediakan panduan yang lengkap, pedoman yang komprehensif dalam membantu organisasi untuk mencapai efektivitas penggunaan TI. Tahap pertama pada penelitian ini adalah melakukan penilaian tingkat kapabilitas, kemudian memetakan governance objective, enterprise goals, IT Related Goals dan IT Process pada COBIT 5. Sehingga menghasilkan proses prioritas yaitu EDM04 dan DSS01 yang akan dianalisis dan dilakukan perancangan prosedur tata kelola TI dengan menggunakan COBIT 5. Pada penelitian ini juga merekomendasikan struktur organisasi sasaran sesuai dengan kebutuhan Pemerintah Kabupaten Bandung.Kata Kunci— tata kelola TI, COBIT 5, domain EDM, domain DSS, PemerintahanAbstract— Information technology has an important role to support the implementation of public information. Bandung regency government has one of the bodies, named BAPAPSI. The existing problems in BAPAPSI, especially in PPI are uneven internet network in all districts, bad internet connection, bad handling of the incident, and the procurement of servers that do not support the use of the application in BAPAPSI. Therefore, 7 lifecycle COBIT 5 methodology is used to solve the problems in BAPAPSI. COBIT 5 provides complete, comprehensive guidelines in helping organizations to achieve the effective use of IT. The first stage in this research is assess capability level, then the next stage are mapping governance objective, enterprise goals, IT Related Goals and IT Process on COBIT 5. So, the results are the priority process on EDM04 and DSS01 domain to be analyzed and to design procedure IT governance using COBIT 5. This research also recommends the target of organizational structure in accordance with the needs of the Bandung regency government.Keywords— IT Governance, COBIT 5, EDM domain, DSS domain, Government

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ANALISA DAN PENGEMBANGAN TATA KELOLA TEKNOLOGI INFORMASI (IT GOVERNANCE) MENGGUNAKAN COBIT 5

Jurnal Ilmu Komputer ◽

10.33060/jik/2017/vol6.iss2.68 ◽

2018 ◽

Vol 6 (2) ◽

pp. 97-102

Author(s):

Anita Febriani ◽

Anita Febriani

Keyword(s):

Business Processes ◽

Gap Analysis ◽

Positive Impact ◽

It Governance ◽

Process Capability ◽

Information Services ◽

It Management ◽

It Services ◽

Academic Information ◽

Capability Level

Success in providing information services can provide a positive impact to the organization that is in accordance with the expectations of stakeholders. Therefore, the application of IT governance, especially for academic information systems need to be monitored and evaluated to ensure that the entire mechanism of IT management goes according to plan, objectives and business processes. The evaluation also should not only be done in the early stages of a system implemented, but should also be done regularly. The methodology in this study using the COBIT 5 framework that begins with those identified and mapped to the COBIT 5 processes selected. We then measured against these processes to determine the level of the current process capability and also carried out targeting the expected level of capability. Process capability level gap analysis of current and expected conducted to determine the extent to which improvements should be made to these processes. Recommendations for improvement of these processes is based on the COBIT framework 5. Results of this research is assessment and targeting capability level 5 COBIT 5 process were selected as well as recommendations for improvement of IT services activities.

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Analysis of Information Technology Governance In Bina Darma Foundation of Salatiga Using COBIT 5 Framework

Journal of Information Systems and Informatics ◽

10.33557/journalisi.v3i1.92 ◽

2021 ◽

Vol 3 (1) ◽

pp. 72-82

Author(s):

Dwi Puspitasari ◽

Hanna Prillysca Chernovita

Keyword(s):

Information Technology ◽

Human Resources ◽

Leadership Training ◽

It Governance ◽

Non Profit ◽

Technology Governance ◽

Information Technology Governance ◽

Level 1 ◽

Level 2 ◽

Capability Level

Bina Darma foundation is a non-profit organization established by SWCU and GMKI. The main activities of the Bina Darma foundation are a leadership training program, journal publishing, and guesthouse rental. Problems that occur in the foundation include the management of human resources related to IT is not appropriate. To solve the problem, there needs to be control and evaluation to see how the condition of IT governance in Bina Darma Foundation uses the framework COBIT 5 domain DSS (Delivery, Service, and Support). The result of this research is capability level is currently at level 1 (Performed process), while the capability level is expected to be at level 2 (Managed process). Therefore, recommendations are given so that the IT governance in Bina Darma Foundation can work optimally to support the achievement of the organization's business objectives efficiently.

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Maturity Evaluation of Information Technology Governance in PT DEF Using Cobit 5 Framework

Journal of Information Technology and Computer Science ◽

10.25126/jitecs.20172123 ◽

2017 ◽

Vol 2 (1) ◽

Author(s):

Mayang Anglingsari Putri ◽

Ismiarta Aknuranda ◽

Wayan Firdaus Mahmudy

Keyword(s):

Information Technology ◽

Business Processes ◽

It Governance ◽

Research Results ◽

Technology Governance ◽

Information Technology Governance ◽

Support Domain ◽

And Control ◽

A Company ◽

Capability Level

Information technology governance is used to guide and control an organization in achieving the goals that had been planned in advance. PT DEF is a company which utilises information technology to support its business processes. Nevertheless, it indeed requires an IT governance that can be beneficial as a reference for IT activities in order to run properly. This research intends to conduct an audit of information technology governance based on the COBIT 5 framework domain, which is DSS (Deliver, Service, and Support) domain in the process of DSS03 (Manage Problems). According to the research results, the values that have been obtained from the process of DSS03 capability level was 64.66%, that is regarded as Partially Achieved. Capability level will be used as a reference in seeking gap contained in the domain of DSS03 process. Furthermore, these would be able to make recommendations aimed at increasing the value of the expected maturity. This research contributes to the evaluation results and recommendations to improve the capability level on the DSS03 domain, hence PT DEF can upgrade its IT governance by using DSS03 process.

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INFORMATION TECHNOLOGY GOVERNANCE PERFORMANCE MEASUREMENT AT NATIONAL LIBRARY USING COBIT FRAMEWORK 5

Jurnal Terapan Teknologi Informasi ◽

10.21460/jutei.2019.31.134 ◽

2019 ◽

Vol 3 (1) ◽

pp. 53-63

Author(s):

Ari Kurnia Setiawan ◽

Johanes Fernandes Andry

Keyword(s):

Information Technology ◽

Public Library ◽

It Governance ◽

National Library ◽

Technology Governance ◽

Management Objectives ◽

It Implementation ◽

Risk Optimization ◽

Comprehensive Framework ◽

Capability Level

National Library of Indonesia (Perpusnas) is a public library located in Jakarta. In its operations Perpusnas already implemented Information Technology (IT) to support its activities, in IT implementation good IT Governance is needed to ensure that the IT is working consistently with business and produce the expected output. IT Governance is structure, process and mechanism that also includes objective making of the organization while considering the organization’s capability. With the good IT Governance Perpusnas can allocate its resource more efficiently and measure the running performance. This research will use COBIT 5 as the framework, the reason why COBIT 5 is chosen because COBIT 5 provides comprehensive framework that could help Perpusnas in achieving its IT Governance and IT management objectives. COBIT 5 enables IT to be organized and managed in the whole organization, it also could provide balance between the realization of benefits and risk optimization. Observation and interview is done in order of data collection in this research, the data then is analyzed and measured with the capability level in COBIT 5. Based on the analysis conducted the result obtained is. The average capability level of EDM01 is 1, on EDM02 is 3, on EDM03 is 2, on EDM04 is 3 and on EDM05 is 3. This research also provides recommendations that can be used as reference for Perpusnas to increase the performance of its IT Governance

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Measuring Operational Management Information Technology: COBIT 5.0 and Capability Level

International Journal of New Media Technology ◽

10.31937/ijnmt.v4i1.536 ◽

2017 ◽

Vol 4 (1) ◽

pp. 37-41 ◽

Cited By ~ 2

Author(s):

Kelvin Chandra ◽

Wella Wella

Keyword(s):

Information Technology ◽

Information System ◽

New Jersey ◽

It Governance ◽

System Control ◽

System A ◽

Level 3 ◽

Concept Of Information ◽

Capability Level ◽

Organize System

Abstrack—Every system need to be well organized so it can achieve what the company expected. So, very company need to do some measurement to create a well organize system. A type of action that can be used for creating a well organize system is quantify their IT governance PT XYZ is a company that engaged in property business. Their company want to measure their IT governance, to measured their IT governance framework COBIT 5.0 was use and as what the company request process that being measure are Manage Service Agreements, Manage Change, Manage Operations, and Manage Service Request and Incidents. Every process have their own importance and will be measured based on framework COBIT 5.0 capabilitylevel. Capability level have 5 kind of stage. PT XYZ expectation that they can achieved level 4. But, the esult that came out doesn’t match what their company has expected, the result was level 3 and on of their process stop at level 2. So, to attain the level that PT XYZ wanted they need to some improvement based on COBIT 5.0 recommendation. Index Terms—Capability Level, COBIT 5.0, Information System, IT Governance. REFERENCES [1] S. Tata, “Sistem Informasi Manajemen,” Yogyakarta, Andi, 2005. [2] R. Weber, “Information System Control and Audit,” Prentice Hall, New Jersey, 1999. [3] Kompas. http://tekno.kompas.com. 24 Agustus 2016. [4] BCA.http://www.bca.co.id/id/TentangBCA/Korporasi/Siaran-Pers/2016/02/09/04/48/Terapkan-ISO9001-2008. 25 Agustus 2016. [5] ISACA, http://www.isaca.org/. 23 August 2016. [6] Gondodiyoto et al., “Pengolahan Fungsi Audit Sistem Informasi,” Penerbit Mitra Wacana Media, Jakarta, 2007. [7] E. J. Hunton, “Core Concept of Information Technology Auditing,” New Jersey, John Willey and Sons Inc, 2004.

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Pengukuran Tingkat Kapabilitas Sistem Tata Kelola TI Menggunakan Cobit 5 dengan ISO 38500

Jurnal Teknologi Informasi dan Ilmu Komputer ◽

10.25126/jtiik.2020703059 ◽

2020 ◽

Vol 7 (3) ◽

pp. 645

Author(s):

Muhammad Basyier Ardima ◽

Rahmat Gernowo ◽

Vincencius Gunawan Slamet

Keyword(s):

Information Technology ◽

Information System ◽

Information Systems ◽

It Governance ◽

Effective Performance ◽

Data Division ◽

Technology And Communication ◽

Level Institution ◽

Audit Information ◽

Capability Level

Abstrak Penggunaan sistem informasi dan teknologi informasi pada suatu organisasi sangat dibutuhkan karena sistem informasi sangat berpengaruh dalam menunjang kinerja suatu organisasi. Tata kelola sistem informasi sangat dibutuhkan untuk mencapai penyelenggaraan institusi yang lebih efisien dan efektif. Unit Pelaksanaan Teknis Teknologi Informasi dan Komunikasi (UPT TIK) Universitas Negeri Semarang (Unnes) memiliki beberapa bagian divisi yaitu divisi data, sistem informasi dan layanan, dan infrastruktur. Penelitian ini menggunakan COBIT 5 dengan ISO 38500 untuk audit sistem informasi tata kelola TI pada UPT TIK. Tujuan penelitian ini untuk mengukur tingkat kapabilitas tata kelola TI sehingga dapat dijadikan acuan dalam memperbaiki sistem tata kelola TI. Data penelitian diperoleh dari UPT TIK berupa visi misi institusi dengan dokumen pendukung antara lain dokumen rencana kerja dan kuisioner. Dari hasil penelitian audit menggunakan COBIT 5 dengan ISO 38500 diperoleh 17 Domain COBIT 5 dengan tingkat kapabilitas 2. Hal ini berarti pada tingkat managed proses, institusi telah melakukan perencanaan, pengontrolan dan penyesuaian terhadap proses TI yang sedang berlangsung. Penelitian ini menghasilkan nilai GAP sebesar 1 yang diperoleh dari selisih antara target yaitu 3 dengan tingkat kapabilitas sebesar 2. Dengan ini dapat dikatakan bahwa kombinasi COBIT 5 dan ISO 38500 dapat dijadikan acuan dalam memperbaiki sistem tata kelola TI. Abstract The usage of information systems and information technology in an organization is essential since information system is very important in supporting the performance of an organization. Information system governance is required to attain more efficient and effective performance of institutions. The technical implementation unit of information technology and communication (UPT TIK) State University of Semarang (Unnes) having several divisions that is the data division, information systems and services, and the infrastructure. This study applied COBIT 5 with ISO 38500 to audit information system of IT governance of UPT TIK. The purpose of this research is to measure the capabilities of IT governance so it can be used as reference in improving the information system management. The research data is obtained from UPT TIK in form of the vision and mission of institution with the supporting documents such as the document of work plan and questionnaires. The audit research using COBIT 5 with ISO 38500 obtained 17domains COBIT 5 with a capability level of 2. This means on the managed process level, institution have done planning, control and adjustments to the Information Technology on-going process. This research gained a GAP value of 1 from the margin between the targets of 3 with a capability level of 2. Therefore, it can be described that the combination of COBIT 5 and ISO 38500 can be used as a reference in improving IT governance systems.

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