The Effect of Service Quality and Facilities on Purchasing Decisions at UD. Bintang Petani Jaya in Pematangsiantar

This research is based on a casual relationship that is causal in nature, there are independent variables (variables that influence), dependent variables (variables that are affected) and mediating variables (variables that affect the relationship between the independent variable and the independent variable. Based on the results, it can be seen that the coefficient of determination (adjusted R2) is 0.403. This value means that the effect of the independent variable (service quality and facilities) on the dependent variable (purchase decision) is 40.3% while the remaining 59.7% is influenced by the other purchasing decision factors that are not examined. Based on the results of the F test, it is known that the significant level value obtained is 0,000 and it is smaller than the significant standard at the level of trust 5% or 0.05 and the comparison between F count and F table, where F counts are 15,507 is greater than F table which is 2,922, so it can be It is concluded that Ha is accepted or the quality of services and facilities has a significant effect on purchasing decisions.

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PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN PELANGGAN (Studi Pada Hotel Timor Megah Kota SoE, TTS)

Journal of Management : Small and Medium Enterprises (SMEs) ◽

10.35508/jom.v10i3.2003 ◽

2020 ◽

Vol 10 (3) ◽

pp. 375-393

Author(s):

Donar W Selan ◽

Juita L D Bessie

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Sampling Technique ◽

Total Sample ◽

Coefficient Of Determination ◽

Quality Of Services ◽

Literature Study ◽

Independent Variable ◽

Mathematical Equations

More and more manufacturers are involved in meeting the needs and desires of customers, causing each company to set orientation to customer satisfaction as the main goal. There is a tendency that customer satisfaction or dissatisfaction can be influenced by the quality of services provided by the company. This research was conducted at the Timor Megah Hotel Kota SoE, TTS Regency. The purpose of this study is to determine the effect of service quality that can be measured by several dimensions, including: tangibles, responsiveness, reliability, assurance, and empathy on customer satisfaction Timor Megah Hotel. The independent variable (X) of this study is the dimension of service quality consisting of tangibles (X1), responsiveness (X2), reliability (X3), assurance (X4), and empathy (X5). While the dependent variable (Y) of this study is customer satisfaction. The sampling technique used is the Accidental Sampling technique, with a total sample of 99 people with the criteria of having stayed more than twice and staying period for 4 years (2015-2018). Data collection techniques used were interviews, questionnaires and literature study. After the data is collected, the data is then analyzed using descriptive techniques and multiple linear regression. From the analysis it is known that tangibles, responsiveness, reliability, assurance and empathy simultaneously and partially have a significant effect on customer satisfaction. From the results of the analysis can also be made mathematical equations: Y = 3,568 + 0,150X1 + 0,245X2 + 0,209X3 + 0,192X4 + 0,362X5. The coefficient of determination obtained shows that 87.2% of the level of customer satisfaction is influenced by tangibles, responsiveness, reliability, assurance and empathy. Keywords: Tangibles, Responsiveness, Reliability, Assurance, Empathy and Customer Satisfaction.

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PENGARUH MANAJEMEN FUNDRAISING DAN KUALITAS PELAYANAN TERHADAP KEPERCAYAAN MUZAKKI PADA WAHDAH INSPIRASI ZAKAT CABANG KALIMANTAN TIMUR

Jurnal Administrasi Bisnis Fisipol Unmul ◽

10.54144/jadbis.v9i4.6344 ◽

2021 ◽

Vol 9 (4) ◽

pp. 261

Author(s):

Riyani Riyani

Keyword(s):

Quality Of Service ◽

Service Quality ◽

Correlation Coefficient ◽

Total Sample ◽

T Test ◽

Coefficient Of Determination ◽

East Kalimantan ◽

Independent Variable ◽

The Relationship

This study aims to determine the effect of fundraising management and service quality on muzakki trust. This research was conducted at Wahdah Inspirasi Zakat (WIZ) East Kalimantan branch with a total sample of 92 respondents. Collecting data in this study using a questionnaire distributed to respondents. The results showed that 92 respondents obtained a correlation coefficient (R) of 0.766, which means that the relationship between the independent variable and the dependent variable is strong. The coefficient of determination (R2) obtained is 0.586 or 58.6%, which means that the influence of fundraising management variables and service quality is 58.6% on Muzakki's trust and 41.4% is influenced by other variables. The F test obtained is very significant, the effect of fundraising management and service quality on muzakki's trust is 63,116> 3,10, there is a simultaneous significant effect on muzakki's trust. The t test (partial) on the fundraising management variable on Muzakki's trust was 1.307 <1.986, which means that fundraising management did not have a significant effect on Muzakki's trust, while the t (partial) test on the variable service quality on Muzakki's trust was 8.387 <1.986 which This means that the quality of service has a significant effect on Muzakki's trust.

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PENGARUH KUALITAS PELAYANAN TERHADAP CITRA PERUSAHAAN (STUDI KASUS DI POLITEKNIK LP3I JAKARTA KAMPUS CIBINONG)

JURNAL LENTERA BISNIS ◽

10.34127/jrlab.v8i1.261 ◽

2019 ◽

Vol 8 (1) ◽

pp. 137

Author(s):

Yunita Indriany

Keyword(s):

Quality Of Service ◽

Service Quality ◽

Quantitative Research ◽

Corporate Image ◽

Coefficient Of Determination ◽

Dependent Variables ◽

Conducting Research ◽

The Relationship ◽

Positive Effect

<p>Based on observations in the field, it can be seen that at the Polytechnic LP3I Jakarta Cibinong Campus service is generally seen as good enough, but there are some services that are still considered not optimal. Based on this, the writer is interested in conducting research to find out how much influence the quality of service on corporate image (Polytechnic LP3I Jakarta Cibinong Campus). The type of research chosen is a type of quantitative research. Quantitative research was chosen because researchers wanted to measure the effect of service quality on image at the Polytechnic LP3I Jakarta Cibinong Campus using a scale and size that had been previously designed. This measurement is based on the respondent's answer to a questionnaire containing various questions and statements with variations of answers that have been provided by the author. This research is explanative, namely a study that explains the interplay between independent variables (Service Quality) and dependent variables (Image Company) through testing hypotheses. In this case the researcher examines whether there is an influence between the quality of service to the company image by testing several theories used. From the results of the analysis obtained the value of service quality has a significant positive effect on the image shown by the r value of 0.587 which means the relationship between the two is strong. While the coefficient of determination (R2) is equal to 0.344, which means that service quality can increase the company's image variable by 34.4%, while the remaining 65.6% is explained by other variables.</p><p> Keywords: Service, Quality, Image</p>

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ANALISIS PENGARUH PROMOSI YANG TERINTEGRASI DAN KEUNGGULAN POSITIONING TERHADAP KEPUTUSAN PEMBELIAN SABUN MANDI LUX DI KOTA AMBON

Jurnal Soso-Q ◽

10.30598/sosoq.v8i1.1075 ◽

2020 ◽

Vol 8 (1) ◽

Author(s):

Anggrainy Chaniago ◽

Merry M. Pelupessy ◽

Sarifuddin Sarifuddin ◽

Yulianty S. Ginting

Keyword(s):

Coefficient Of Determination ◽

Test Results ◽

Significant Positive Effect ◽

Analysis Method ◽

Purchasing Decisions ◽

Independent Variables ◽

Independent Variable ◽

The City ◽

Positive Effect

The bath soap market is constantly changing and competition is getting tougher with the emergence of bath soaps that have a clearer positioning, such as beauty soap, whitening soap, family soap to health soap. Increasing lifestyles of people in Indonesia and changing habits where bathing is no longer just using soap, but by adding fragrance and comfort when wearing it. The higher purchasing power of consumers for a product encourages companies to further improve the quality of their products. The purpose of this study is to analyze the effect of Integrated Promotion and Positioning Excellence on Purchasing Decisions in Lux Bath Soap. The population in this study are consumers in the city of Ambon who use Lux bath soap. The sample in this studywere 100 people who bought lux bath soap taken by purposive sampling. The data collection is done by using a questionnaire. The data analysis method used is SPSS version 16.The results of multiple regression analysis namely Y = 0.501 X1 + 0.218 X2 The most influential independent variable on the dependent variable is the integrated Promotion variable (0.501), followed by the Positioning Excellence variable (0.218). T test results show that all independent variables, namely (integrated promotion and positioning superiority) have a significant positive effect on the dependent variable (purchasing decisions) where all independent variables obtain a t value greater than t table with a sig level of less than 0.05. And the coefficient of determination (R Square) obtained by 0.309 this means that 30.9% of purchasing decisions can be explained by integrated promotion variables and positioning excellence, while the remaining 69.1% is influenced by other variables not examined in this study. Keywords: Integrated Promotion, Positioning Excellence, Purchasing Decisions

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Analysis Of The Influence Of Customer Satisfaction On Sharia Banking Peroformance In Bogor City

International Journal of Educational Research & Social Sciences ◽

10.51601/ijersc.v2i2.56 ◽

2021 ◽

Vol 2 (2) ◽

pp. 402-414

Author(s):

R Dina Arfiana Burhan ◽

Muhammad Najib ◽

Endri Endri

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Product Quality ◽

Structural Equation ◽

Equation Modeling ◽

Quality Of Services ◽

Islamic Banking ◽

Quality Product ◽

The Relationship

The development of Islamic banking is very rapid, causing competition between Islamic and conventional banking. Improving the quality of services and products makes the main point in providing customer satisfaction. This study aims to analyze the influence of service quality, product quality, and price with customer satisfaction at Islamic commercial banks in the city of Bogor. This study uses SEM (Structural Equation Modeling) to determine the level of influence of the relationship between customer satisfaction with service quality, product quality and price. This study used a sample of 100 respondents with qualifications of 81 men and 19 women and used a descriptive approach. The results of this study are the level of customer satisfaction with prices reaching 2.49, besides that the level of customer satisfaction with products is 2.91, and the level of customer satisfaction with service quality is 2.84. These results prove that customer satisfaction is strongly influenced by the price, products, and quality of services provided by Islamic banking.

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Pengaruh Kualitas Pelayanan Jasa Perbankan Terhadap Loyalitas Nasabah Bank BJB Pada Kantor Cabang Pembantu Ujung Berung

KarismaPro ◽

10.53675/karismapro.v1i2.69 ◽

2021 ◽

Vol 1 (2) ◽

Author(s):

Itto Turyandi

Keyword(s):

Direct Proof ◽

The Other ◽

Coefficient Of Determination ◽

Banking Service ◽

Dependent Variables ◽

Service Activities ◽

Independent Variable ◽

The Government ◽

Research Type

Emulation in the existing banking world is very tightening, and with condition of market where consumer or in this case is client has some banking service choices which will be applied, this thing will make transfer of client becomes increasingly as usual out of one banks to bank the other. For the purpose is required hard work in maintaining client loyality, one of its way is by giving quality of banking service activities as good as possibly. Bank Jabar Banten (Bank BJB) be an bank institute owned by the Government of West Java and Banten which now becomes bank having scale national. In facing emulation in this banking world always does improvement of quality of banking service activities, peculiarly from tangible, empathy, reliability, responsiveness, until quality of service activities passed to client.This research aim to study influence quality of banking service activities to client loyality at Bank BJB assistant office of branch Ujung Berung. Variable involved in by this research consisted of independent variable that is quality of banking service activities (X) and its the dependent variables is client loyality (Y). Method applied is survey where information from respondent is collected direct inly place of case systematically, as a mean to knows and forecasts some behaviour aspects from the population. As for research type done is descriptive and verifikatif.Result of this research known that contribution joinly client loyality to quality of banking service activities from result of coefficient of determination has influence equal to 74.8% and 25.2% influenced by other factor of which is not discussed in this research. As for sub-variabel pawn quality of banking service activities has biggest influence to client loyality, and sub-variabel direct proof has smallest influence to client loyality. Based on result of research as a whole, inferential that quality of banking service activities of influential positive and strong to client loyality Bank BJB assistant office of branch Ujung Berung. This thing is because of client in general feels quality of banking service activities given Bank BJB have been maximum and good.

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PENGARUH PENERAPAN STANDAR AKUNTANSI KEUANGAN ENTITAS TANPA AKUNTABILITAS PUBLIK TERHADAP KUALITAS LAPORAN KEUANGAN

Jurnal Riset Akuntansi dan Keuangan ◽

10.17509/jrak.v1i3.6699 ◽

2017 ◽

Vol 1 (3) ◽

pp. 244

Author(s):

Silviana Agustami ◽

Imam Agus Suintri

Keyword(s):

Financial Reporting ◽

Rank Correlation ◽

Financial Statements ◽

Primary Data ◽

Coefficient Of Determination ◽

Financial Reports ◽

Independent Variable ◽

The Relationship ◽

Descriptive Method

This study aims to (1) determine the implementation of SAK ETAP at BPR in the Bandung city (2) determine the quality of the financial reports of BPR in the Bandung city, and (3) determine the effect of the implementation of SAK ETAP to quality financial reports on BPR in Bandung city. In this study, researchers used primary data for variable implementation of SAK ETAP and the quality of financial reporting through questionnaires distributed to 11 BPR in the Bandung city. The method used in this research is descriptive method verikatif. The statistical analysis tools in this study using Spearman rank correlation to determine the direction and strength of the relationship between the two variables, while the coefficient of determination is used to determine the ability of the independent variable (X) in influencing the dependent variable (Y). These results indicate (1) the implementation of SAK ETAP at BPR in the Bandung city in general has been implemented adequately (2) BPR in the Bandung city has been preparing and presenting the financial statements sufficient to satisfy the elements of relevant, reliable, able to comparable, and understandable (3) the implementation of SAK ETAP moderate effect on the quality of the financial reports of BPR in the Bandung city, amounting to 0.587. Based on the calculation of the coefficient of determination SAK ETAP implementation contribute to or influence by 34.5%% of the quality of financial reporting at BPR in the Bandung city, while the remaining 65.5% was contributed by other factors not examined

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PENGARUH KARAKTERISTIK INDIVIDU, PERLINDUNGAN HAK PEREMPUAN TERHADAP KUALITAS PELAYANAN KOMNAS PEREMPUAN DENGAN KOMPETENSI SUMBER DAYA MANUSIA SEBAGAI VARIABEL MEDIASI

Jurnal Menara Ekonomi : Penelitian dan Kajian Ilmiah Bidang Ekonomi ◽

10.31869/me.v6i2.1842 ◽

2020 ◽

Vol 6 (2) ◽

Author(s):

Laurensius Arliman S ◽

Isdal Veri ◽

Gustiwarni Gustiwarni ◽

Elfitrayenti Elfitrayenti ◽

Ade Sakurawati ◽

...

Keyword(s):

Service Quality ◽

Human Resource ◽

Women's Rights ◽

Individual Characteristics ◽

Quality Of Services ◽

National Commission ◽

Women’S Rights ◽

Descriptive Approach ◽

The Relationship

Abstract: The purpose of this study was to determine the effect of individual characteristics on the quality of services in Komnas Perempuan, protection of women's rights to service quality in Komnas Perempuan, individual characteristics of human resource competencies in Komnas Perempuan, human resource competencies on service quality in Komnas Perempuan, protection of women's rights to human resource competencies in Komnas Perempuan, human resource competencies in mediating the relationship between characteristics and quality of services in Komnas Perempuan, and human resource competencies mediating the relationship between protecting women's rights and the quality of services protecting women rights in Komnas Perempuan. Based on the formulation, objectives and research hypotheses, the method used in this study is quantitative research with a descriptive approach. Descriptive approach can be interpreted as a research method that seeks. The results found that the individual characteristics variable had a significant effect on the human resource variables of the National Commission on Violence Against Women employees. The variable on the protection of women's rights has a significant effect on the human resource variable of the National Commission's female employees. Individual Characteristics Variable has a significant effect on service quality variables in the National Commission on Violence Against Women. The variable of human resources has a significant effect on the variable service quality of employees. The variable on the protection of women's rights has a significant effect on the variable service quality of employees. 6) Characteristic variable does not significantly influence Service Quality through human resource construct variables. 7) The variable for the protection of women's rights does not significantly influence the Quality of Service through the human resource construct variable. Keywords: Human Resources, Mediation, Komnas Perempuan.

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PEMODELAN REGRESI SPLINE (Studi Kasus: Herpindo Jaya Cabang Ngaliyan)

E-Jurnal Matematika ◽

10.24843/mtk.2015.v04.i03.p097 ◽

2015 ◽

Vol 4 (3) ◽

pp. 110

Author(s):

I MADE BUDIANTARA PUTRA ◽

I GUSTI AYU MADE SRINADI ◽

I WAYAN SUMARJAYA

Keyword(s):

Multiple Regression ◽

Regression Function ◽

Predictor Variables ◽

Coefficient Of Determination ◽

Purchasing Decisions ◽

Product Price ◽

Nonparametric Approach ◽

The Relationship ◽

Response Variables

Regression analysis is a method of data analysis to describe the relationship between response variables and predictor variables. There are two approaches to estimating the regression function. They are parametric and nonparametric approaches. The parametric approach is used when the relationship between the predictor variables and the response variables are known or the shape of the regression curve is known. Meanwhile, the nonparametric approach is used when the form of the relationship between the response and predictor variables is unknown or no information about the form of the regression function. The aim of this study are to determine the best spline nonparametric regression model on data of quality of the product, price, and advertising on purchasing decisions of Yamaha motorcycle with optimal knots point and to compare it with the multiple regression linear based on the coefficient of determination (R2) and mean square error (MSE). Optimal knot points are defined by two point knots. The result of this analysis is that for this data multiple regression linear is better than the spline regression one.

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Pengaruh Kualitas Pelayanan Terhadap Kepuasan Mahasiswa Mengenai Web Fikom Unisba

Business Innovation and Entrepreneurship Journal ◽

10.35899/biej.v2i3.147 ◽

2020 ◽

Vol 2 (3) ◽

pp. 197-200

Author(s):

Zulfa Haitan Rachman

Keyword(s):

Service Quality ◽

Student Satisfaction ◽

Coefficient Of Determination ◽

Five Dimensions ◽

Tertiary Institutions ◽

The Public ◽

Analysis Technique ◽

Independent Variable ◽

Media Data

Abstract - The phenomenon that is happening right now is that private tertiary institutions have become something that is very much needed by the community, due to the progress of the nation. Where quality universities are seen literally by the public from the facilities and infrastructure that are owned and the satisfaction of students who are in the college environment itself. So students are able to achieve the desired goals. In this case the purpose of this study is to find out how much influence the quality of service on student satisfaction regarding the Faculty of Communication Science Unisba. Service quality consists of five dimensions, namely Reliability, Responsiveness, Assurance, Empathy, and Tangibles. The sample used in this study was 40 respondents which were students of Fikom Unisba. Then the data collection in the field using online questionnaires, distributed through online media. Data analysis technique used in this study is to use SPSS. The results showed that service quality had a significant (significant) effect on student satisfaction. From the output obtained a coefficient of determination (R2) of 0.215 which implies that the influence of the independent variable (service quality) on the dependent variable (student satisfaction). Abstrak– Fenomena yang terjadi saat ini yaitu perguruan tinggi swasta menjadi sesuatu yang sangat dibutuhkan oleh masyarakat, karena untuk kemajuan bangsa. Dimana perguruan tinggi yang berkualitas dilihat secara harfiah oleh masyarakat dari sarana dan prasarana yang dimiliki serta kepuasan mahasiswa yang berada di dalam lingkungan perguruan tinggi itu sendiri. Sehingga mahasiswa mampu mencapai tujuan yang diinginkan. Dalam hal ini tujuan penelitian ini yaitu untuk mengetahui seberapa besar pengaruh kualitas pelayanan terhadap kepuasan mahasiswa mengenai web Fikom Unisba. Kualitas pelayanan terdiri dari lima dimensi yaitu Reliability, Responsiveness, Assurance, Empathy, dan Tangibles. Sampel yang digunakan dalam penelitian ini adalah 40 responden yang dimana mahasiswa Fikom Unisba. Kemudian pengumpulan data dilapangan dengan menggunakan angket secara online, disebarkan melalui media online. Teknik analisis data yang digunakan dalam penelitian ini yaitu dengan menggunakan SPSS. Hasil penelitian menunjukkan kualitas pelayanan berpengaruh nyata(signifikan) terhadap kepuasan mahasiswa. Dari output tersebut diperoleh koefisien determinasi (R2) sebesar 0,215 yang mengandung pengertian bahwa pengaruh variabel bebas (kualitas pelayanan) terhadap variabel terikat (kepuasan mahasiswa).

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