scholarly journals SERVICE QUALITY TERHADAP KEPUASAN MASYARAKAT MASS RAPID TRANSIT (MRT) DKI JAKARTA DI STASIUN LEBAK BULUS PADA MASA PANDEMIK COVID-19

2020 ◽  
Vol 10 (2) ◽  
pp. 55-69
Author(s):  
Anggi Yuniarti ◽  
Toddy Aditya
Keyword(s):  
Service Quality ◽  
Random Sampling ◽  
Hypothesis Test ◽  
Linear Regression Analysis ◽  
Simple Random Sampling ◽  
Rapid Transit ◽  
Strong Connection ◽  
Determination Coefficient ◽  
Positive Effect ◽  
Mass Rapid Transit

MRT (Mass Rapid Transit) applies health protocols to prove the serve during a pandemic. It is done to decrease the spread of COVID-19. Service quality is improved to the interests of the society that using the Jakarta MRT. MRT applies the health protocol named BANGKIT (Bersih, Aman, Nyaman, Go Green, Kolaborasi, Inovasi, and Tata Kelola). The research aims to know the satisfaction level towards user society satisfaction as the passenger of Jakarta MRT who rides MRT from Lebak Bulus Station. The researcher used the quantitative method and used Simple random sampling to take the sample. To calculate data, the researcher did a correlation test, linear regression analysis, hypothesis test, and determination coefficient. The result of this research showed that the service quality: reliable responsiveness, assurance, empathy, tangibles significantly had a strong connection towards society satisfaction. The questionnaire which contained 24 questions was valid and reliable because r table value was bigger than r count value and reliable value. The value of r2 determination coefficient was 74.8%. It means service quality (Independent) gave significant effect towards variable of society satisfaction. The researcher could conclude that there was a positive effect given by service quality towards society satisfaction.

PENGARUH KUALITAS PELAYANAN, KUALITAS PRODUK DAN KEPERCAYAAN TERHADAP LOYALITAS PELANGGAN AROMANIA PARFUMERY DI KOTA BENGKULU

2021 ◽  
Vol 4 (1) ◽  
Author(s):  
Sri Ekowati ◽  
Selamat Riyadi
Keyword(s):  
Service Quality ◽  
Product Quality ◽  
Customer Loyalty ◽  
Hypothesis Test ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Multiple Linear Regression Analysis ◽  
Quality Product ◽  
Using Data ◽  
Positive Effect

ABSTRACTThis study aims to determine the effect of service quality, product quality and  trust on customer loyalty aromania parfumery Bengkulu. This type of research is a survey research with a quantitative approach, the object of this research is the consumers in Aromania parfumery, which is precisely located on Jl. Kapuas Raya, Lingkar Barat, Kec. Gading Cempaka, Bengkulu City. with the sampling method, namely non-propability technique, namely insidential sampling technique. The number of respondents in this study were 105 people. The data collection method used a questionnaire. By using data analysis techniques using Multiple Linear Regression Analysis Test, and Hypothesis Test, namely test t and test f. The results of this study can be concluded that the variable service quality Aromania parfumery has a positive effect on customer loyalty, product quality has a positive effect on customer loyalty, and trust has a positive effect on customer loyalty.Keywords: Service Quality, Product Quality, Customer Trust and Loyalty.

scholarly journals Implementasi Strategi Membaca dan Menghafal Al Qur’an dan Pengaruhnya Terhadap Kemampuan Membaca dan Menulis Arab permulaan

2019 ◽  
Vol 2 (2) ◽  
pp. 47
Author(s):  
Akhmad Pandu Setiawan
Keyword(s):  
Random Sampling ◽  
Implementation Strategy ◽  
Linear Regression Analysis ◽  
Simple Random Sampling ◽  
Multiple Linear Regression Analysis ◽  
Islamic Education ◽  
Problem Statement ◽  
Sampling System ◽  
Analysis Techniques ◽  
Positive Effect

It was realized and became a consensus that education including Islamic education had a big contribution in realizing a superior civilization of the nation. But the fact states that the direction of Islamic education is still lagging behind and not to mention the dualism of the education system in Indonesia that is dictoomic (contradictory which tends to distance from one another) Based on the problem statement, this study aims to describe the Implementation Strategy of reading and memorizing the Qur'an and its influence on the ability to read and write Arabic beginning. This study follows an exploratory, descriptive and explanatory research design. The population is 23,960 children consisting of 279 Institutions (Al-Qur'an Education Park). The method of sampling in this study is that this study uses a simple random sampling system with the Slovin formula and from the members of the population taken as samples there are 100 respondents with the level of sig. p (0.01) In this study the authors used multiple linear regression analysis techniques. The results of this study concluded that there was a significant positive effect on the implementation of reading and memorizing strategies for the ability to read and write Arabic beginning

scholarly journals PENGARUH KUALITAS LAYANAN DAN CITRA MEREK TERHADAP KEPUASAN KONSUMEN HOTEL GRAND CANDI SEMARANG

2020 ◽  
Vol 8 (3) ◽  
Author(s):  
Iwan Kurniawan Subagja ◽  
Azis Hakim
Keyword(s):  
Regression Analysis ◽  
Data Analysis ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Random Sampling ◽  
Brand Image ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Multiple Linear Regression Analysis

<em>This study aims to determine the effect of service quality and brand image on customer satisfaction. The research was conducted at Hotel Grand Candi Semarang. The sampling technique used simple random sampling and data analysis used multiple linear regression analysis. The results showed that service quality and brand image had a positive and significant effect on customer satisfaction at Hotel Grand Candi Semarang.</em>

scholarly journals Pengaruh promosi, saluran distribusi dan kualitas pelayanan terhadap keputusan pembelian produk Valve PT Valmatic Indonesia

2020 ◽  
Vol 3 (1) ◽  
pp. 76
Author(s):  
Muhammad Agung Anggoro ◽  
May Chel ◽  
Bambang Purnomo
Keyword(s):  
Service Quality ◽  
Random Sampling ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Distribution Channels ◽  
Multiple Linear Regression Analysis ◽  
Coefficient Of Determination ◽  
Validity And Reliability ◽  
Quantitative Descriptive

This research was conducted at PT Valmatic, Indonesia, which is engaged in the distributor of valve products. This research was conducted to test and analyze the effect of promotion, distribution channels, and service quality on the purchase decision of valve products at PT Valmatic Indonesia. This research uses a quantitative, descriptive, and explanatory approach. The population of this study was 161 customers of PT. Valmatic Indonesia. To calculate the sample, the Slovin formula is used with a simple random sampling technique of 115 respondents and 30 respondents out of the sample for testing the validity and reliability. The data analysis method used is multiple linear regression analysis. The results showed that both simultaneously and partially promotion, distribution channels, and service quality had a positive and significant effect on the decision to purchase valve products at PT Valmatic Indonesia. Based on the coefficient of determination test, it can be seen the effect of the studied variables is 37, and the remaining% is influenced by other variables not examined that is equal to 62.4%. Penelitian ini diadakan di PT Valmatic Indonesia yang bergerak di bidang distributor produk valve. Penelitian ini dilakukan untuk menguji dan menganalisis pengaruh promosi, saluran distribusi dan kualitas pelayanan terhadap keputusan pembelian produk valve pada PT Valmatic Indonesia. Penelitian ini menggunakan pendekatan kuantitatif, deskriptif kuantitatif dan explanatory. Populasi penelitian ini adalah 161 pelanggan PT. Valmatic Indonesia. Untuk menghitung sampel digunakan rumus Slovin dengan teknik simple random sampling sebanyak 115 responden dan 30 responden diluar dari sampel untuk pengujian validitas dan reliabilitas. Metode analisis data yang digunakan adalah analisis regresi linear berganda. Hasil penelitian menunjukkan baik secara simultan maupun secara parsial promosi, saluran distribusi dan kualitas pelayanan berpengaruh positif dan signifikan terhadap keputusan pembelian produk valve pada PT Valmatic Indonesia. Berdasarkan uji koefisien determinasi dapat diketahui besarnya pengaruh variabel yang diteliti adalah sebesar 37,% sisanya dipengaruhi oleh variabel lain yang tidak diteliti yaitu sebesar 62,4%.

Pengaruh kualitas pelayanan terhadap keberhasilan koperasi melalui partisipasi anggota sebagai variabel intervening

2020 ◽  
Vol 5 (2) ◽  
pp. 111-119
Author(s):  
Lila Putri Arum Sari Ibrahim ◽  
Hari Subiyantoro
Keyword(s):  
Data Collection ◽  
Service Quality ◽  
Random Sampling ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
P Value ◽  
Significant Positive Effect ◽  
Collection Method ◽  
Member Participation ◽  
Positive Effect

This study aims to determine the effect of service quality on member participation, determine the effect of service quality on the success of cooperatives and determine the effect of member participation on the success of cooperatives. This type of research is a quantitative study with a simple random sampling technique. The data collection method used a questionnaire which included three research variables, namely service quality, member participation and the success of the cooperative. Hypothesis testing uses path analysis with the help of AMOS 24 analysis tools. The results of the analysis show that service quality has a significant positive effect on member participation with a probability value of 0.000, which is smaller than the p value of 0.05. Service quality has a significant positive effect on the success of the cooperative with a probability value of 0.000 which is smaller than the p value of 0.05. Member participation has a significant positive effect on the success of the cooperative with a probability value of 0.047 which is smaller than the p value of 0.05.

scholarly journals EFEKTIFITAS E–FILING TERHADAP PENINGKATAN KEPATUHAN WAJIB PAJAK ORANG PRIBADI DENGAN TINGKAT KEAMANAN DAN KERAHASIAAN SEBAGAI VARIABEL MODERASI

2020 ◽  
Vol 2 (1) ◽  
pp. 53-66
Author(s):  
I Ketut Yudana Adi
Keyword(s):  
Regression Analysis ◽  
Linear Regression ◽  
Random Sampling ◽  
Sampling Method ◽  
Hypothesis Test ◽  
Linear Regression Analysis ◽  
Security And Privacy ◽  
Simple Linear Regression ◽  
Analysis Technique ◽  
Positive Effect

This study discusses the influence the effectiveness of e-filing to Increase TaxpayerCompliance with Level of Security and Privacy as a variable Moderation on KPP Pratama Badung Utara. The data in this study was obtained from questionnaires distributed to taxpayers using random sampling method. Respondents were used in this study as many as 98 respondents. Hypothesis test used is simple linear regression and Moderated Regression Analysis. The results of this study indicate hat (1) the effectiveness of e-filing and significant positive effect on the Improvement of Taxpayer Compliance. This is proved by simple linear regression analysis obtained showed the value of R Square of 0.135. (2) Security and confidentiality can moderate (strengthen) influence the effectiveness of e-filing to increase compliance individual taxpayers registered in KPP Pratama Badung Utara. This is evidenced through the analysis performed using Moderated Regression Analysis technique that provides value R square of 0.416.

PENGARUH KUALITAS PELAYANAN DAN WORD OF MOUTH TERHADAP KEPUTUSAN PEMBELIAN DI KAFE POTRET MEDAN

2019 ◽  
Vol 13 (2) ◽  
pp. 199
Author(s):  
Asrye Tutur Sinaga ◽  
Nurul Wardani
Keyword(s):  
Regression Analysis ◽  
Linear Regression ◽  
Service Quality ◽  
Word Of Mouth ◽  
Hypothesis Test ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Quality Data ◽  
Purchasing Decisions ◽  
Study Hypothesis

AbstrakPenelitian ini bertujuan untuk mengetahui dan dapat menjelaskan pengaruh Kualitas Pelayanan dan Word Of Mouth terhadap Keputusan pembelian di Kafe Potret Medan. Populasi dalam penelitian ini adalah 700 orang ditentukan dari jumlah pengunjung Kafe Potret Medan dalam kurun waktu satu minggu, dan sampel yang digunakan berjumlah 88 pengunjung. Sedangkan tehnik pengumpulan data menggunakan angket (kuesioner) dan pengujiannya yaitu uji kualitas data dan uji asumsi klasik.Pengujian hipotesis menggunakan analisis regresi linier berganda, uji F, uji t, dan uji R2. Hipotesis penelitian dimensi Kualitas Pelayanan dan Word Of Mouth secara parsial terhadap Keputusan Pembelian diterima jika t hitung > t tabel dengan tingkat signifikan 0.05.Nilai t tabel dalam penelitian ini 1,662. Nilai t hitung variabel X1 sebesar 1,990 t hitung  > t tabel maka hipotesis diterima, nilai t hitung variabel X2 sebesar 2,628 t hitung > t tabel maka hipotesis diterima. Dari 2 variabel, variabel Word Of Mouth yang paling dominan mempengaruhi Keputusan Pembelian  sebesar 2,628. Kata Kunci : Kualitas Pelayanan, Word Of Mouth, Keputusan Pembelian AbstractThe purpose of this study is to identify and able to explain the influence of Service Quality and Word Of Mouth to Purchasing Decisions of Kafe Potret Medan. The population in this study were 700 people from visitors Kafe Potret Medan in one week, and the samples used were 88 visitors. While the techniques of data collection using the questionnaire and use the test of quality data and classical assumption. The hypothesis test uses multiple linear regression analysis, F test, R square and t test. The study hypothesis was partially of Service Quality and Word Of Mouth dimension to  Purchasing Decisions is acceptable if t hitung > t tabel with a significant level 0.05. The t tabel value in this study 1.662. The t hitung X1 is 1.990 that mean t hitung > t tabel then the hypothesis is accepted, t hitung X2 is 2.628 that mean t hitung > t tabel then the hypothesis is accepted. From 2 variables fascination that the most dominant variable for Purchasing Decisions is Word Of Mouth of 2.628. Keywords : Service Quality, Word Of Mouth, Purchasing Decisions

PENGARUH KEPEMIMPINAN DAN MOTVASI KERJA TERHADAP KUALITAS PELAYANAN PUBLIK (STUDI KASUS PADA KANTOR KEMENTERIAN AGAMA SUNGAI PENUH )

2020 ◽  
Author(s):  
Pahrizal
Keyword(s):  
Data Analysis ◽  
Service Quality ◽  
Public Service ◽  
Random Sampling ◽  
Secondary Data ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Primary Data ◽  
Analysis Techniques ◽  
Intervening Variables

The research is proposed to test the influence of Leadership and Motivation Work on Public Service Quality. The population in this study was the Kantor Kementerian Agama Sungai Penuh who had received the last 1 year service at the Kantor Kementerian Agama Sungai Penuh, amounting to 260 people. Furthermore, by using the Slovin formula, a sample size of 158 people was chosen with a sampling technique based on Simple Random Sampling. This study uses primary data and secondary data. Data analysis techniques used are path analysis and hypothesis testing using t test with data analysis using SPSS version 20. The results of the study based on showing that partially the Leadership and motivation work have a positive and significant effect on Public Service Quality. The results also show that motivation work variables act as intervening variables between Leadership and Public Service Quality.

PENGARUH KEPUASAN KERJA DAN KOMPETENSI TERHADAP KINERJA KARYAWAN PERUSAHAAN AIRNAV INDONESIA

2019 ◽  
Vol 7 (2) ◽  
Author(s):  
Nuridin Nurudin ◽  
Yuli Anggraini S
Keyword(s):  
Random Sampling ◽  
Employee Performance ◽  
Hypothesis Test ◽  
Linear Regression Analysis ◽  
Work Satisfaction ◽  
Sampling Technique ◽  
Multiple Linear Regression Analysis ◽  
Coefficient Of Determination ◽  
Main Determinants ◽  
A Company

<em>One of the main determinants that influence the success rate of a company is employee performance. Efforts to improve employee performance, including by pay attention to work satisfaction and competence. This research was aimed to determine the effect of work satisfaction and competence to employees performance of AirNav Indonesia company. The population in this research were employess of AirNav Indonesia company at financial department were amounted to 387 people. The sample in this study were amounted to 80 employees using Slovin formula with random sampling technique. The method of data technique which used in the research was using multiple linear regression analysis, coefficient of determination and hypothesis test. Before being analyzed the instrument test was carried out. The results of this research can be known that work satisfaction and competence have a positive and significant influence to employees performance of AirNav Indonesia company.</em>

scholarly journals Pengaruh Kualitas Layanan dan Kualitas Produk Terhadap Kepuasan Nasabah Bank

2020 ◽  
Vol 1 (02) ◽  
pp. 133-140
Author(s):  
Meli Andriyani ◽  
Riski Ardianto
Keyword(s):  
Regression Analysis ◽  
Linear Regression ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Multiple Linear Regression ◽  
Product Quality ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Research Data ◽  
Positive Effect

The bank as a service company places great importance on satisfaction through services and products. The purpose of this study was to determine the effect of service quality and product quality on customer satisfaction. The research was conducted by distributing questionnaires to 100 respondents, namely bank customers who live and have bank accounts in the Cibubur area. The research data were analyzed using multiple linear regression analysis. The study found that service quality did not affect customer satisfaction, while product quality had a positive effect on customer satisfaction.

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