scholarly journals Exploring How Influencer and Relationship Marketing Serve Corporate Sustainability

2020 ◽  
Vol 12 (11) ◽  
pp. 4392 ◽  
Author(s):  
Carmen Berne-Manero ◽  
Mercedes Marzo-Navarro
Keyword(s):  
Social Networks ◽  
Social Media ◽  
Multivariate Analysis ◽  
Relationship Marketing ◽  
Essential Role ◽  
Corporate Sustainability ◽  
Target Audience ◽  
Customer Engagement ◽  
Customer Acquisition

Influencer marketing furthers the goals of relationship marketing. Companies use influencers to advertise their products through social networks such as Instagram. This digital advertising is aimed at shifting the company’s goals from customer acquisition to retention and commitment. While several articles provide interesting advances analyzing social media and sustainability goals, research about influencer types and their impact on engagement preserving corporate sustainability is limited. Thus, the objectives of this study are: (1) Select general influencer traits as positive characteristics in promoting a product; (2) analyze them for micro and macro influencer scenarios; (3) explore potential differences in their adequacy determining customer engagement and preserving corporate sustainability. Credibility, pleasantness, and emotions are the criteria analyzed through multivariate analysis applied over two independent samples of followers. Pleasantness and appearance in the macro influencer scenario and perceived integrity in that of the micro influencer appear to conflict with the desired transparency of the message, while transmission of emotions plays an essential role in both scenarios. This is a very important finding. Companies should assess candidate influencers’ emotional projection skills, in addition to evaluating the brand sponsorship costs and defining the target audience for the advertisement, always under the premise of preserving corporate sustainability.

The features of transnational corporations’ advertisement in social networks

2019 ◽  
pp. 89-92
Author(s):  
Daniella Mushka ◽  
Yeva Erfan
Keyword(s):  
Social Networks ◽  
Social Media ◽  
Wide Spectrum ◽  
Subsequent Development ◽  
Transnational Corporations ◽  
Target Audience ◽  
Social Media Marketing ◽  
Scientific Article ◽  
The Social ◽  
The Given

This scientific article considers all aspects, modern importance and growing role of the social media marketing and advertisement in the general spectrum of marketing activity for developed and developing brands. Investigational actuality and basic directions of application of all spectrum of instruments of social networks for the sake of advancement of product and the processes of forming perception of trade mark and forming the image of brand are analyzed by the authors of the article. The given scientific article highlights the most popular trends and patterns of goods and trademarks’ promotion in the world in the context of updating the concept of advertising on social networks. The bigger and more engaged your target audience is on social media networks (Instagram, Facebook, Twitter, YouTube etc), the easier it will be for you to achieve every other marketing or business goal. The importance of social media marketing’s assistance in attracting new potential clients and customers to the company is also considered in the given article. Besides that, the authors of the article list and analyse wide spectrum of basic trends considering promotion and advertising in 2019 among the well-known brands. In addition to this all, the list of the most successful publicity advertisement campaigns of this year and brands which were promoted with their assistance are listed and analysed. In the context of the study, it shows up that advertising campaigns play a significant role not only in reaching sales but also in generating overall customer loyalty to the brand. This makes it possible to argue that the most reputable brands should have an important social goal that will be positively accepted by society and target audience in addition to the high quality and usability of the products or services. Social networking is the easiest way to see the social response to your promotion and lead to an instant purchase. Therefore, relying on the experience of the already well-known multinational and transnational corporations, social media marketing should take a significant share of the overall promotion of the company. The connection between the brand and potential customer should be built on the emotions that accompany consumers when viewing ads and using products. This scientific article eventually declares conclusions and prognoses in relation to subsequent development of these instruments and platforms for advancement and branding of small and large enterprises in future. It states that emotional connection between person and brand is much more effective for the company than an expensive ad.

Modern Marketing and Involvement of the Audience of Non-Profit Organizations in Communication in Social Networks

2021 ◽  
Vol 26 (12) ◽  
pp. 1349-1354
Author(s):  
A. M. Kuzmina
Keyword(s):  
Social Networks ◽  
Social Network ◽  
Nonprofit Organizations ◽  
Target Audience ◽  
Communication Process ◽  
Customer Engagement ◽  
Marketing Theory ◽  
Public Attention ◽  
Non Profit ◽  
Non Profit Organizations

Aim. The presented study aims to describe the process of involving the target audience of nonprofit organizations in communication in social networks from the perspective of modern marketing goals.Tasks. The author conceptualizes the notions of “involvement” and “engagement” as mechanisms of marketing communications; determines the range of methods and tools used by non-profit organizations in their marketing practices to enhance the engagement of the target audience in communication in social networks; assesses the degree of engagement of the target audience of nonprofit organizations (NPOs) in social networks in the context of industry-specific features and the NPO’s location in order to analyze efforts aimed at involving the audience in communication in social networks through the example of non-profit organizations in the city of Perm.Methods. In modern marketing theory, the shift of the marketing paradigm towards continuous interaction between companies and customers at each stage of their contact with the organization appears imminent. It becomes necessary to maintain a certain level of customer engagement in communication as a cognitive and behavioral construct of the communication process. In this regard, the methodological basis of the study is determined by cognitive and behavioral approaches as key theoretical constructs in the representation of the phenomenon of involvement of the target audience in the communication process.Results. Marketing tools for involving the target audience of non-profit organizations in communication in social networks at each stage of the customer journey are identified; the degree of involvement of the target audience in communication with Perm’s socially oriented non-profit organizations (SO NPOs) in such social networks as VKontakte and Instagram is characterized from the perspective of consolidating the scientific view on the specifics of marketing goals for promoting organizations in the non-profit sector. The author substantiates the need for a systematic diagnosis of the conditions that determine the degree of the audience’s engagement in communication in social networks from the perspective of marketing goals for attracting public attention to the activities of civil institutions.Conclusions. The features of communication with the target audience on social network platforms in the marketing practice of promotion are identified with allowance for the industry-specific features of non-governmental non-profit organizations and their location. It is established that higher engagement of the target audience in communication in social networks is characterized by consistency in information placement; broad coverage of the community audience in a social network, which is estimated by the number of subscribers; posts being viewed by a great number of people, far exceeding the number of subscribers; many likes on community posts; presence of comments and reposts; a link from the social network to the official website of the SO NPO; attraction and use of user content in the community; horizontal connections within the community, networking.

scholarly journals Irony as a Political Demarcation Tool of the New Russian Nationalists

2020 ◽  
Vol 4 (3) ◽  
pp. 304
Author(s):  
Anastasia V. Mitrofanova
Keyword(s):  
Social Networks ◽  
Social Media ◽  
Qualitative Analysis ◽  
Target Audience ◽  
Self Determination ◽  
Main Function ◽  
Political Discourses ◽  
Gray Area ◽  
Analysis Of Narratives

The article discusses how and why the new nationalists, who call for political self-determination of Russians but share some ideological concepts with liberals, use stiob - a form of ironic parody based on overidentification and decontextualisation, resulting in destruction of the authoritative discourse. Their entertaining, or educational-cum-entertaining projects, located in the gray area between politics and counterculture, strive to undermine domineering political discourses (liberal, neo-Soviet, leftist, official patriotic, and old nationalist) and to go beyond the left-right dichotomy. The author concludes that the main function of stiob and other forms of irony for the new nationalists is negative identification. Ambivalence of the language of stiob simultaneously attracts the target audience of nationalists (“those in the know”) and does not prevent solidarizing with any political platform when needed. The article is based on qualitative analysis of narratives produced by nationalist social media influencers, including fiction, essays, talks, lectures, interviews, live broadcasts, posts in blogs, social networks and messengers.

scholarly journals THE USE OF SOCIAL MEDIA MARKETING IN PERSONAL SELLING

2020 ◽  
pp. 121-129
Author(s):  
NUGZAR TODUA ◽  
BEKA VASHAKIDZE
Keyword(s):  
Social Networks ◽  
Social Media ◽  
Consumer Behavior ◽  
Marketing Research ◽  
Customer Relationships ◽  
Social Media Marketing ◽  
Customer Engagement ◽  
Survey Method ◽  
Interview Methods

The article shows that the global network, Internet, is socializing at a very high speed, and this is one of the main trends in the modern online system. The audience of social mеdia growing rapidly both in the world and in Georgia. This growth was facilitated by the fact that social media went beyond teen entertainment. Social media today is a platform for communication, study and work where people of different generations began to join. This article explores the importance of social media for marketing. It is noted that nowadays social media marketing has become an important component of online marketing, which has shown its effectiveness for companies targeted at the target audience. Social media marketing applications and platforms drive customer engagement, collaboration, and content sharing. The role of social media marketing in personal sales is also analyzed and the main problems associated with it are identified. With social media technology, sellers have a unique opportunity to build, influence and manage individual relationships with customers. Social media technologies help sellers engage customers through information sharing, interactivity, and problem-solving. Social media is an essential tool for salespeople to use to build customer relationships. However, there are not enough criteria for determining the effectiveness of the use of social networks by sales personnel. In this regard, studying the role of social media marketing in personal sales is one of the most pressing issues. Although some work has been done recently in the area of consumer behavior in Georgia, the issues of consumer behavior concerning personal sales in the Georgian market are still poorly understood and requires proper scientific development. Based on the above, the purpose of this work was to determine the attitude of Georgian consumers to social media marketing activities carried out by personal sellers, for which marketing research was conducted. The research was carried out in two stages based on qualitative and quantitative research methods. At the first stage, a qualitative study was carried out, which included a focus group and in-depth interview methods. At this stage, hypotheses were formulated and priorities were set for further research. In the second stage, we used the customer survey method, and as a research tool, we chose a questionnaire consisting of several structured questions. The survey was conducted using electronic and personal interview methods. A systematic random sampling method was used. The confidence interval is 95% and the margin of errors is set to be equal to 4%. The survey was carried out with 1022 respondents aged 18 years and more, which represent 0.03% of the total population of Georgia. The study area was different cities of Georgia: Tbilisi, Kutaisi, Batumi, Rustavi, Sachkhere, Ambrolauri, Gori, Zugdidi, Senaki, Poti, and Kvareli. Based on this the survey results were analyzed using statistical software SPSS (version 21.0) for windows. Marketing survey showed that the majority of respondents (70%) actively use social media for personal sales. In this regard, Facebook is the leader among the most used social media platforms. The survey showed interest, reliability, and satisfaction of the respondents from the information provided by the websites related to personal sales. Marketing research has shown that the social media activity of salespeople is a very important factor for consumers when making a purchasing decision. Based on the analysis of variance, statistically significant values were obtained, which reflect the influence of consumer interest, awareness, trust and satisfaction on social networks associated with personal sales on their purchasing decisions.

The Paradox of Luxury in Digitalization

2022 ◽  
pp. 416-434
Author(s):  
Shamily Jaggi ◽  
Gursimranjit Singh ◽  
Sheetal
Keyword(s):  
Social Media ◽  
Social Media Marketing ◽  
Customer Engagement ◽  
Customer Acquisition ◽  
Luxury Brands ◽  
Digital Platforms ◽  
Personal Connection ◽  
Online Trust ◽  
Commercial Transaction ◽  
The Relationship

Seeing the success of digital platforms and advancement, social media marketing has strengthened the relationship between buyer and seller from a mere commercial transaction to a personal connection. The outcomes of this interaction are meticulous, and like other industries, it has also revolutionised the luxury products industry. It has become pertinent for the luxury brands to participate in the online visibility for customer awareness, customer engagement, customer acquisition, and customer retention. Though certain challenges are there, there is a need to develop strategies to mitigate them for better positioning, building online trust and online value.

The social media transformation process: curating content into strategy

2015 ◽  
Vol 20 (3) ◽  
pp. 326-343 ◽  
Author(s):  
Mark Kilgour ◽  
Sheila L. Sasser ◽  
Roy Larke
Keyword(s):  
Social Media ◽  
Transformation Process ◽  
Target Audience ◽  
Consumer Information ◽  
Social Media Marketing ◽  
Customer Engagement ◽  
Content Type ◽  
The Social ◽  
Content Marketing ◽  
Media Transformation

Purpose – Social media is an engaging area of research that is rapidly evolving. The purpose of this paper is to focus on how corporations should effectively utilize this new media as a marketing channel. The key to any successful communication strategy is matching the message to the target audience and achieving customer engagement. Two important target audience variables were identified as crucial when determining an organization’s social media communications strategy: the level of brand relationship, and the level of category involvement. Design/methodology/approach – Depth interviews were initially employed, followed by questionnaires, and then computer assisted content analysis was performed on 723 online media articles relating to social media marketing to identify semantic and conceptual relationships. Findings – Research from both a customer and corporate perspective led to insights into how organizations can develop their social media strategies in order to transform their brand message from being perceived as a commercial source of information to a social source – the social media transformation process. Research limitations/implications – This research suggests a finer level of segmentation of social media users that will lead to content strategies adapted to fit the current levels of brand and category involvement. This could be used by organization to develop a model of best practice to achieve their social media objectives. Practical implications – It is crucial for organizations to understand how different groups of users influence, receive, curate, and interact via social media. The greater the depth of this knowledge, the greater the effectiveness of content marketing strategies developed by the corporation. Organizations that utilize social media marketing must carefully analyse the large amount of consumer information available to them, listen to consumer conversations, and determine the needs and segments that will be most receptive to different approaches. They must also accept that in a social media environment user generated content and interactive communication processes should be at the heart of successful strategy. Originality/value – To date, there has been limited analysis of how relationship and involvement factors drive social media content (Cho et al., 2014; Malthouse et al., 2013). More research is needed to understand how key user characteristics lead to content that fully utilizes the social interaction and message diffusion potential of this media. This paper introduces a hierarchy of content marketing based upon the type of relationship between the user and the organization, as well as their level of product category involvement.

scholarly journals THE POWER OF "LIKE". THE INFLUENCE OF MARKETING IN SOCIAL NETWORKS ON ATTRACTING CLIENTS

2020 ◽  
pp. 118-123
Author(s):  
O. Rybina ◽  
D. Shepilov ◽  
K. Pysarenko
Keyword(s):  
Social Networks ◽  
Social Media ◽  
Customer Service ◽  
Customer Engagement ◽  
Professional Networks ◽  
Customer Base ◽  
Brand Building ◽  
Media Platform ◽  
Active Communication ◽  
Main Factor

The paper considers marketing communications in social networks that allow to constantly maintain two-way feedback from consumers. Authors understand social media marketing as the use of existing platforms to raise brand awareness among consumers by using the principles of these platforms. Forms of platform promotion are defined: traditional and social (organic). The paper analyzes and systematizes the most popular social networks, which include: Facebook, Whatsapp, Youtube, Instagram, Tik Tok, Twitter, LinkedIn, Pinterest, Snapchat. The considered social networks are divided into: social networks, professional networks, video hosting, knowledge sharing media, micro-blogs and user forums. The paper presents the TOP social networks in the world as of 2019. The paper highlights and substantiates the benefits of marketing in social media, namely: brand building, customer loyalty, conversion, customer service, awareness raising and branding; customer base growth; attracting traffic, leads and sales, etc. As social networks promote active communication between companies and consumers, stimulate interaction among users - the factors that influence customer engagement are identified in the work; it was investigated which content on the brand's page on social networks attracts the majority and makes you want to visit again. It is justified that when using SMM (SocialMediaMarketing) you need to pay more attention to the published information, as this is one of the main factors influencing customers. The paper emphasizes the importance of openness as the main factor in creating a trusting relationship "brand-consumer", which in turn shapes the behavior of the buyer in reality. SMM has been proven to be a powerful media platform for customer communication, brand building, sales growth and website traffic, as the brand demonstrates its openness to communication through social media. It is substantiated that with the help of social networks brands remain in trend.

scholarly journals AN EXPLORATORY ANALYSIS OF BRAND EQUITY BASED ON TANGIBLE AND INTANGIBLE ATTRIBUTES ON TWEETS OF THE LARGEST WESTERN EUROPE MANUFACTURING COMPANIES

2020 ◽  
Author(s):  
Fernando Jurado Ramos ◽  
◽  
Javier Perez-Aranda ◽  
Keyword(s):  
Social Networks ◽  
Social Media ◽  
Multivariate Analysis ◽  
Brand Equity ◽  
Western Europe ◽  
Word Of Mouth ◽  
Exploratory Analysis ◽  
Electronic Word Of Mouth ◽  
Manufacturing Companies ◽  
Brand Engagement

Social networks have become a means of interaction between companies or organizations and consumers. However, few studies have dealt with the use of tangible and intangible attributes on social networks of manufacturing companies. This work deepens the concept of brand equity of European manufacturing companies through the analysis of brand engagement and electronic word-of mouth (eWOM) generated by social media posts. Firstly, tangible and intangible attributes have been identified on tweets. Secondly, it has been analysed if there is a link between tweets based on tangible and intangible attributes and number of likes (brand engagement) or retweets (eWOM). The multivariate analysis results show relationships between publications including the analysed attributes and brand equity. In contrast, eWOM is only related with tangible attributes. Conclusions are discussed.

A managerial perspective on omnichannel e-customer

2020 ◽  
pp. 5-17
Author(s):  
Maria Teresa Cuomo ◽  
Francesca Ceruti ◽  
Alice Mazzucchelli ◽  
Alex Giordano ◽  
Debora Tortora
Keyword(s):  
Social Networks ◽  
Social Media ◽  
Empirical Analysis ◽  
Customer Experience ◽  
Tourism Industry ◽  
Point Of View ◽  
Social Commerce ◽  
Social Dimensions ◽  
Offline Channels ◽  
Managerial Perspective

The actual omnichannel customer uses indifferently both online and offline channels to express himself through consumption, which increasingly blends personal, cultural and social dimensions. In this perspective social media and social networks are able to assist e-retailers in their effort of creating a total e-customer experience, especially in the tourism industry, trying to satisfy their clients from the relational and commercial point of view. By means of an empirical analysis where managers were interviewed on the topic and its degree of application in the firms, the paper underlines how from the managerial point of view, that represents a new prospect on the topic, the expected shift from e-commerce to social commerce paradigm, facilitating the selling and buying of products and services by using various internet features, is nowadays not completely understood and realized.

Emotive Trending And Tracking of Tweets

2017 ◽  
Vol 7 (11) ◽  
pp. 25
Author(s):  
Sanjay Chhataru Gupta
Keyword(s):  
Social Networks ◽  
Social Media ◽  
Social Network ◽  
The Social ◽  
The World ◽  
Complex Events

Popularity of the social media and the amount of importance given by an individual to social media has significantly increased in last few years. As more and more people become part of the social networks like Twitter, Facebook, information which flows through the social network, can potentially give us good understanding about what is happening around in our locality, state, nation or even in the world. The conceptual motive behind the project is to develop a system which analyses about a topic searched on Twitter. It is designed to assist Information Analysts in understanding and exploring complex events as they unfold in the world. The system tracks changes in emotions over events, signalling possible flashpoints or abatement. For each trending topic, the system also shows a sentiment graph showing how positive and negative sentiments are trending as the topic is getting trended.

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