scholarly journals THE USE OF SOCIAL MEDIA MARKETING IN PERSONAL SELLING

2020 ◽  
pp. 121-129
Author(s):  
NUGZAR TODUA ◽  
BEKA VASHAKIDZE
Keyword(s):  
Social Networks ◽  
Social Media ◽  
Consumer Behavior ◽  
Marketing Research ◽  
Customer Relationships ◽  
Social Media Marketing ◽  
Customer Engagement ◽  
Survey Method ◽  
Interview Methods

The article shows that the global network, Internet, is socializing at a very high speed, and this is one of the main trends in the modern online system. The audience of social mеdia growing rapidly both in the world and in Georgia. This growth was facilitated by the fact that social media went beyond teen entertainment. Social media today is a platform for communication, study and work where people of different generations began to join. This article explores the importance of social media for marketing. It is noted that nowadays social media marketing has become an important component of online marketing, which has shown its effectiveness for companies targeted at the target audience. Social media marketing applications and platforms drive customer engagement, collaboration, and content sharing. The role of social media marketing in personal sales is also analyzed and the main problems associated with it are identified. With social media technology, sellers have a unique opportunity to build, influence and manage individual relationships with customers. Social media technologies help sellers engage customers through information sharing, interactivity, and problem-solving. Social media is an essential tool for salespeople to use to build customer relationships. However, there are not enough criteria for determining the effectiveness of the use of social networks by sales personnel. In this regard, studying the role of social media marketing in personal sales is one of the most pressing issues. Although some work has been done recently in the area of consumer behavior in Georgia, the issues of consumer behavior concerning personal sales in the Georgian market are still poorly understood and requires proper scientific development. Based on the above, the purpose of this work was to determine the attitude of Georgian consumers to social media marketing activities carried out by personal sellers, for which marketing research was conducted. The research was carried out in two stages based on qualitative and quantitative research methods. At the first stage, a qualitative study was carried out, which included a focus group and in-depth interview methods. At this stage, hypotheses were formulated and priorities were set for further research. In the second stage, we used the customer survey method, and as a research tool, we chose a questionnaire consisting of several structured questions. The survey was conducted using electronic and personal interview methods. A systematic random sampling method was used. The confidence interval is 95% and the margin of errors is set to be equal to 4%. The survey was carried out with 1022 respondents aged 18 years and more, which represent 0.03% of the total population of Georgia. The study area was different cities of Georgia: Tbilisi, Kutaisi, Batumi, Rustavi, Sachkhere, Ambrolauri, Gori, Zugdidi, Senaki, Poti, and Kvareli. Based on this the survey results were analyzed using statistical software SPSS (version 21.0) for windows. Marketing survey showed that the majority of respondents (70%) actively use social media for personal sales. In this regard, Facebook is the leader among the most used social media platforms. The survey showed interest, reliability, and satisfaction of the respondents from the information provided by the websites related to personal sales. Marketing research has shown that the social media activity of salespeople is a very important factor for consumers when making a purchasing decision. Based on the analysis of variance, statistically significant values were obtained, which reflect the influence of consumer interest, awareness, trust and satisfaction on social networks associated with personal sales on their purchasing decisions.

scholarly journals Social Media Marketing Strategies and the Possibility of Investing It in the Marketing of Information Services

2022 ◽  
pp. 50-72
Author(s):  
طلال ناظم الزهيري
Keyword(s):  
Social Networks ◽  
Social Media ◽  
Information Services ◽  
Marketing Strategies ◽  
Information Resources ◽  
Social Media Marketing ◽  
The Internet ◽  
Digital Environment ◽  
Marketing Methods

Libraries institutions are responsible for collecting and organizing information resources, and simplifying ways to benefit from it through traditional and electronic tools. Libraries today face many technical challenges, such as open access initiatives. Therefore, in order to preserve its role and contribute to the development of its performance, this study came to try to employ some innovative marketing methods that are compatible with the requirements of the digital environment, especially those followed by social networks, and try to invest them in activating the role of libraries. We believe that the best marketing methods are related to the services themselves, especially those services that are difficult to obtain from the Internet.

scholarly journals USING SOCIAL MEDIA MARKETING FOR ATTRACTING FOREIGN TOURISTS TO GEORGIAN DESTINATIONS

2019 ◽  
Vol 4 (7) ◽  
pp. 39-48
Author(s):  
NUGZAR TODUA
Keyword(s):  
Social Networks ◽  
Social Media ◽  
Technological Development ◽  
Marketing Research ◽  
Online Reviews ◽  
Tourism Industry ◽  
Social Media Marketing ◽  
Online Information ◽  
The Social ◽  
Travel Agencies

At current stage business development cannot be imagined without social networks. The customers spend more and more time in social networks and get most part of the information from them. Therefore, for the companies, the social media is a powerful tool for attraction of clients and for competition. Usingthe social media marketing is particularly popular in tourism industry. Technological changes in mass media allow immediate distribution of information in the sphere of tourism. Reasonable using of social networks in tourism requires creative marketing approaches ensuring coverage of the target audience to maximal possible extent. Sites of social media became the primary source of information for the destination management organizations. Usually the tourists trust online information and before commencement of travel they visit the forums and online reviews, as well as specialized blogs. Hence, there is a close relationship between involvement of tourists’ social network sites and change in their behavior. Technological development and globalization of media creates new opportunities providing sharing the information between tourist consumers through blogs, web sites or destination sites. The destinations need creative and powerful social media marketing strategies to attract potential visitors. Social media helps the destinations to communicate with the visitors at relatively low costs and higher effectiveness than traditional communication methods. Social media, as an instrument for stimulation is used for the purposes of interactive marketing. Though, it is notable that there is a growing number of visitors, who use social media applications, creating new challenges in entire tourism industry. As social media plays a significant role in the activities of travel agencies, we found reasonable to find out the level of satisfaction of the foreign tourists with the activities of Georgian tourist companies in social media. Market research showed that of social media platforms, among the foreign tourists the most widespread is Facebook. 85.1% of the respondents use it. It is followed by YouTube (54.7%), Instagram (32.4%), Google+ (31.1%), Linkedin (29.9%), Twitter (27.2%) and MySpace (15.5%). 14% of the respondents use the other social networks (Pinterest, Tumblr, Flickr, Reddit, Ask.fin, Vkontakte, Odnoklassniki). Study demonstrated interest of the respondents to the information provided by the sites related to tourism, their trust and satisfaction. Analysis shows that the respondents are satisfied with the social media marketing offered by Georgian travel agencies to certain extent. As a result of our market study we can conclude that Georgia is an attractive destination for the foreign tourists. Therefore, the number of repeated visits to Georgia increases from year to year. In making choice of Georgian travel agencies, the foreign tourists basically rely on the information in social networks and word-of-mouth marketing. Though, interest, trust and satisfaction of the foreign customers to social media marketing offered by Georgian travel companies are at the average level. Therefore, foreign tourists evaluate media marketing activities conducted by Georgian tourist companies as average and this underlines insufficient activity of Georgian tourist companies in social networks. With the help of marketing research obtained levels of interest, reliability and satisfaction of foreign tourists in relationto social media marketing provided by Georgian destinations.On the basis of analysis of the research results statistically significant values were obtained that show influence of the activity, interest and reliability regarding to social media marketing provided by Georgian destinations on the foreign tourists’ satisfaction.In the work statistically significant value is also received reflecting the influence of the social media activity provided by Georgian destinations on buying behavior of foreign tourists’.

scholarly journals Measuring Customer Engagement in Social Media Marketing: A Higher-Order Model

2021 ◽  
Vol 16 (7) ◽  
pp. 2633-2654
Author(s):  
Simona Vinerean ◽  
Alin Opreana
Keyword(s):  
Social Media ◽  
Structural Equation ◽  
Group Analysis ◽  
Marketing Strategies ◽  
Social Media Marketing ◽  
Customer Engagement ◽  
Equation Modeling ◽  
Survey Method ◽  
Confirmatory Factor Analyses ◽  
Body Of Knowledge

Customer engagement has emerged as a vital component in social media marketing strategies, prompting considerable interest from both marketers and academics. This study investigates customer engagement (CE) in a framework that includes three antecedents and a main outcome (loyalty). Based on the survey method, we test a proposed model on social media users. The data analysis focuses on exploratory and confirmatory factor analyses, as well as structural equation modeling to test the hypotheses, and a multi-group analysis. The results validate CE as a multidimensional construct and support all hypotheses of the conceptual model. As key contributions, the study reveals involvement as the strongest antecedent of customer engagement and emphasizes the importance of CE in predicting and fostering customer loyalty. This paper adds to the existing body of knowledge on customer–brand relationships by establishing the main drivers for customer engagement in digital settings, with valuable theoretical and practical perspectives. Finally, our findings provide managerial recommendations on the development of social media marketing strategies conveyed to enhance customer engagement.

scholarly journals The Influence of Social Networks in Travel Decisions

ECONOMICS ◽  
2021 ◽  
Vol 9 (2) ◽  
pp. 35-48
Author(s):  
Iulia Elena Varga ◽  
Manuela Rozalia Gabor
Keyword(s):  
Social Networks ◽  
Social Media ◽  
Consumer Behaviour ◽  
Social Media Marketing ◽  
Main Hypothesis ◽  
Social Marketing Campaign ◽  
Travel Decisions ◽  
A Company ◽  
Personal Decision

Abstract Social networks are not the same as they were 10 years ago. Now, in addition to the role of “socialization”, their basic role, marketing has also intervened. Marketing can be defined as the art of identifying and satisfying customer needs while producing profit. Nowadays, through social media marketing, a company can promote itself or present products and services very easily, while being able to target exactly the desired people, which translates into making more profit. Our paper provides arguments on the influence of social media in travel decisions, and it’s based on a study of consumer behaviour in this field. The study began from our interest in the way social networks influence our personal decision to travel, to visit a certain area or a certain landmark, so we wanted to find out more information about how this “hypnosis” works. The main hypothesis of the study was that people are influenced by social networks in their travel decisions and according to the results, the hypothesis was confirmed. 91.35% of the total participants in the study were tempted to travel because of a photo seen on a social network, therefore, a good social marketing campaign could really make a difference in travel decisions.

The effects of social media brand personality on brand loyalty in the Latvian banking industry

2019 ◽  
Vol 37 (6) ◽  
pp. 1480-1503 ◽  
Author(s):  
Zanete Garanti ◽  
Philip Siaw Kissi
Keyword(s):  
Social Media ◽  
Brand Equity ◽  
Brand Loyalty ◽  
Banking Industry ◽  
Brand Personality ◽  
Customer Relationships ◽  
Equation Modeling ◽  
Survey Method ◽  
Content Type

Purpose The purpose of this paper is to draw upon social information processing theory and its purpose is twofold. First, it aims to examine the relationship among five brand personality traits (responsibility, activity, simplicity, emotionality and aggressiveness) as to brand equity created on social media in the banking industry of Latvia. Second, it aims to unveil the indirect effects of brand personality on brand loyalty, treating brand equity as a mediating variable. Design/methodology/approach A questionnaire was designed and a survey method was employed in line with the above-mentioned purposes. Data were collected from 404 customers who followed retail banks on social media. A series of hypotheses were developed and tested using structural equation modeling. Findings The results show that aggressiveness, followed by responsibility and activeness, form positive brand equity on social media. In contrast, emotionality and simplicity do not contribute to the brand equity of banks on social media. The results also reveal that brand equity positively impacts brand loyalty and partially mediates brand personality and brand loyalty relationship. The theoretical model is thus validated and can be used in future research. Research limitations/implications The current study is cross-sectional and has a limited sample size and representativeness. Nevertheless, the results of the present study bring valuable implications for marketing managers who value the role of social media in creating long-term company–customer relationships. Originality/value Over the past 20 years, the literature has been dominated by studies that mainly focus on the definition of brand personality and its traits. Unlike the aforementioned efforts, the current study brings new insight into the subject by focusing on brand personality created on social media and linking it to the actual consumer outcomes and exploring the mediating role of brand equity in the banking industry of Latvia.

scholarly journals Customer Engagement in Higher Education: How Important the Role of Social Media Marketing, E-Service Quality and E-Satisfaction for Generation Z Students?

The Winners ◽  
2021 ◽  
Vol 22 (1) ◽  
Author(s):  
Freddy Pandapotan Simbolon ◽  
Lena Yanti
Keyword(s):  
Higher Education ◽  
Social Media ◽  
Service Quality ◽  
Digital Technology ◽  
Social Media Marketing ◽  
Customer Engagement ◽  
Generation Z ◽  
Use Of Social Media ◽  
Service Strategies

The industrial era 4.0 had lead big changes for companies in managing their business, such as carrying out marketing and service strategies. Social media and digital technology provided faster and more responsive service to customers. The use of social media was considered important to increase engagement of students from Generation Z and to improve academic achievement. The objective of the research was to examine the effect of social media marketing, e-service quality, and e-satisfaction on customer engagement. The research was conducted at Bina Nusantara University (Binus) with a sample of 100 students from Generation Z using quantitative approach with data collection by distributing questionnaires to be analyzed using path analysis. The findings show that social media marketing and e-service quality significantly have impacts on e-satisfaction and customer engagement, while the e-satisfaction does not significantly impact customer engagement. Therefore, the development of digital technology in higher education becomes the main focus for supporting services and activities.

Influence of social networks on business processes’ development

2020 ◽  
Vol 19 (12) ◽  
pp. 2225-2252
Author(s):  
E.V. Popov ◽  
V.L. Simonova ◽  
O.V. Komarova ◽  
S.S. Kaigorodova
Keyword(s):  
Social Networks ◽  
Social Media ◽  
Business Models ◽  
Business Processes ◽  
Digital Economy ◽  
Theoretical Understanding ◽  
Sales Channels ◽  
A Value ◽  
The Impact

Subject. The emergence of new ways of interaction between sellers and buyers, the formation of new sales channels and product promotion based on the use of digital economy tools is at the heart of improving the business processes. Social networks became a tool for development; their rapid growth necessitates theoretical understanding and identification of potential application in enterprise's business process digitalization. Objectives. We explore the role of social media in the digitalization of business processes, systematize the impact of social networks on business processes of enterprises in the digital economy. Methods. The theoretical and methodological analysis of social networks as a tool for digitalization of company's business processes rests on the content analysis of domestic and foreign scientific studies, comparison, generalization and systematization. Results. We highlight the key effects of the impact of social networks on the business processes of the company; show that the digitalization of business processes should be considered in the context of a value-based approach, aimed at creating a value through the algorithmization of company operations. We determine that social networks are one of the most important tools for digitalization of company's business processes, as they have a high organizational and management potential. We also systematize the effects of social media on company's business processes. Conclusions. We present theoretical provisions of the impact of social networks on business processes of enterprises, which will enable to model and organize ideas about the development of digital ecosystems and the formation of business models.

PERAN DIGITAL MARKETING DALAM EKSISTENSI BISNIS KULINER SEBLAK JELETET MURNI

2016 ◽  
Vol 1 (2) ◽  
pp. 133-144
Author(s):  
Nadya Nadya
Keyword(s):  
Social Media ◽  
Consumer Behavior ◽  
Marketing Strategy ◽  
Marketing Strategies ◽  
Digital Marketing ◽  
Social Media Marketing ◽  
Digital Era ◽  
Marketing Social ◽  
Technological Developments ◽  
Product Sales

Technological developments have significantly changed the way how a business works, especially the culinary business named Seblak Jeletet Murni, that has located in Jakarta. This business is still relatively new, but consumers continue moldy and this spicy culinary product sales have been continue to increase. This phenomenon is a result of business which has entered the digital era in social media. Marketing of this product is not done intensively by the owner of this business, but consumers who moved to market virally in social media, especially social media video youtube. In this article the author analyzed descriptively about consumer behavior in digital marketing that has affected the sales of the culinary products. The analyzes were performed with case studies and associated in the literature on consumer behavior and digital marketing strategies. This article aims to describe the behavior of consumers in the digital age so that it can be input in determining the marketing strategy culinary efforts forward and be used for thought on the future of consumer research. Keywords: Digital Marketing, Social Media, Consumer Behavior

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