EKSPEKTASI PENGGUNA LAYANAN TRANSPORTASI PUBLIK TRANS JOGJA

2021 ◽  
Vol 07 (01) ◽  
Author(s):  
Anggiaseva Putrika Damayanti ◽  
Rifki Khoirudin ◽  
Keyword(s):  
Service Quality ◽  
Public Interest ◽  
Quantitative Research ◽  
Positive Influence ◽  
Primary Data ◽  
Service Users ◽  
Qualitative And Quantitative ◽  
Research Population ◽  
In Trans ◽  
Descriptive Qualitative

Abstrak: Penelitian ini bertujuan untuk melihat apakah variabel kenyamanan, kualitas pelayanan, tarif angkutan, kinerja angkutan dan aksesibilitas memiliki pengaruh terhadap minat masyarakat terhadap layanan Trans Jogja. Penelitian ini merupakan penelitian deskriptif kualitatif dan kuantitatif. Populasi penelitian adalah seluruh pengguna layanan Trans Jogja. Menggunakan jenis data primer yang diperoleh dari hasil pengisian kuisioner oleh responden yaitu pengguna layanan Trans Jogja yang kemudian dilakukan pengelompokan karakteristik responden. Hasil penelitian menunjukkan bahwa variabel kenyamanan, kualitas pelayanan dan aksesibiltas memiliki pengaruh positif terhadap minat masyarakat terhadap layanan Trans Jogja. Sedangkan variabel tarif angkutan dan kinerja angkutan menunjukan hasil tidak signifikan terhadap minat masyarakat terhadap layanan Trans Jogja. Dengan hasil temuan ini, penelitian ini dapat menjadi bahan evaluasi bagi pihak pengelola mengenai kondisi layanan Trans Jogja berdasarkan perspektif dari pengguna layanan Trans Jogja. Abstract: This study aims to see whether the variables of convenience, service quality, transportation fares, transportation performance and accessibility have an influence on people's interest in Trans Jogja services. This research is a descriptive qualitative and quantitative research. The research population is all users of Trans Jogja services. Using the type of primary data obtained from the results of filling out questionnaires by respondents, namely users of Trans Jogja services, then grouping the characteristics of respondents. The results showed that the variables of convenience, service quality and accessibility had a positive influence on public interest in Trans Jogja services. While the variables of transportation rates and transportation performance showed insignificant results on public interest in Trans Jogja services. With these findings, this research can be used as an evaluation material for the management regarding the condition of Trans Jogja services based on the perspective of Trans Jogja service users.

scholarly journals THE ROLE OF SERVICE QUALITY ON LOYALTY AMONG LOW COST CARRIER CONSUMER

Psibernetika ◽  
2019 ◽  
Vol 12 (1) ◽  
Author(s):  
Dion Nardo Julius ◽  
Devi Jatmika
Keyword(s):  
Service Quality ◽  
Customer Loyalty ◽  
Quantitative Research ◽  
Low Cost ◽  
Sampling Technique ◽  
Positive Influence ◽  
Three Dimension ◽  
Purposive Sampling ◽  
Low Cost Carrier ◽  
Airline Company

<div class="WordSection1"><p><strong><em>ABSTRACT. </em></strong><em>As one of the peoples choice for traveling, "X" airline company </em><em>is </em><em>one of low cost carrier in Ind</em><em>o</em><em>nesia is considered to have poor service quality despite controlling nearly 60% of domestic market share. The purpose of this study was to determine whether there is influence of service quality on customer loyalty among "X" airline company. The method used is </em><em>causal comparative </em><em>quantitative research. Data were collected through a questionnaire with a sample size of 250 people aboard with "X" airline company. Purposive sampling technique</em><em> </em><em>was used in this research. The results of this study indicate that there is a positive influence between service quality on customer loyalty with regression value of 0.802 (p = 0.000). Reliability, </em><em>a</em><em>ssurance and empathy </em><em>dimensions are the</em><em> three dimension that have</em><em> </em><em>the most impact on customer loyalty (p&lt;0.</em><em>05).</em><em> </em><em>Based on the results, i</em><em>t is recommended that the "X" airline company continue to strive to improve the quality of services, especially in terms of safety and comfort to create a customer loyalty.</em></p><p><strong><em>Keywords:</em></strong><em> service quality, customer loyalty, low cost carrier, </em><em>passengers</em></p><p> </p><p><strong>ABSTRAK. </strong>Sebagai salah satu pilihan masyarakat untuk berpergian, perusahaan penerbangan “X” adalah salah satu maskapai berbiaya rendah di  Indonesia yang dianggap memiliki kualitas layanan yang buruk meskipun menguasai hampir 60%  pangsa pasar domestik. Tujuan dari penelitian ini adalah untuk mengetahui apakah ada pengaruh kualitas layanan terhadap loyalitas konsumen perusahaan penerbangan “X”. Metode yang digunakan adalah penelitian kuantitatif kausal komparatif. Data dikumpulkan melalui kuesioner kepada sampel berjumlah 250 orang yang pernah menggunakan penerbangan maskapai penerbangan “X”. Teknik sampling <em>purposive sampling</em> digunakan dalam penelitian ii. Hasil penelitian menunjukkan bahwa ada pengaruh positif antara kualitas layanan terhadap loyalitas pelanggan dengan nilai regresi 0.802 (p=0.000). Dimensi reliabilitas, jaminan, dan empati adalah tiga dimensi yang paling berdampak terhadap loyalitas konsumen (p&lt; 0.05).  Berdasarkan hasil, direkomendasikan agar perusahaan penerbangan “X” terus berusaha untuk meningkatkan kualitas layanan, terutama dalam hal keselamatan dan untuk menciptakan loyalitas konsumen.</p><p><strong>Kata kunci:</strong> kualitas layanan, loyalitas konsumen, <em>low cost carrier</em>, penumpang</p></div>

PENGARUH PEMAHAMAN WAJIB PAJAK, KUALITAS PELAYANAN DAN SANKSI PERPAJAKAN TERHADAP KEPATUHAN WAJIB PAJAK PADA KPP PRATAMA SURAKARTA

2020 ◽  
Vol 18 (1) ◽  
pp. 28
Author(s):  
Musa Zul Hazmi ◽  
Suhendro Suhendro ◽  
Riana Rahcmawati Dewi
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Random Sampling ◽  
Quantitative Research ◽  
Sampling Method ◽  
Selection Method ◽  
Data Sources ◽  
Data Selection ◽  
Primary Data

This research was conducted to assess whether understanding taxpayers, service quality, and tax penalties against the KPP Pratama Surakarta. Population in this research are Individual Taxpayers at KPP Pratama Surakarta. Data sources in this study are primary data collected by researchers through questionnaires distributed to 110 respondents, but returned and complete questionnaires were 60 respondents . This research is a quantitative research with 60 respondents at KPP Pratama Surakarta.  The data selection method is the random sampling method. The data in this study were processed using the SPSS 21.0 for Windows application. Based on research results understanding taxpayers, service quality, and tax sanctions have a significant effect on taxpayer approval. Understanding tax regulations becomes a benchmark for taxpayers in completing their tax obligations. The quality of service provided by the tax authorities influences taxpayer compliance, indicating that service quality is a benchmark to make taxpayers obey. The existence of tax sanctions that are given expressly will increase the level of compliance, because making taxpayers afraid of being subjected to these sanctions and the stipulation of tax sanctions will deter taxpayers and clear and firm sanctions. Keywords: Understanding, Service Quality, Penalties, Taxpayers

scholarly journals The Influence of Service Quality, Brand Image and Customer Relationship Management (CRM) on Customer Loyalty of Mini Market Customers in East Bekasi

2021 ◽  
Vol 58 (1) ◽  
pp. 236-246
Author(s):  
Resti Hardini Et al.
Keyword(s):  
Service Quality ◽  
Customer Relationship Management ◽  
Customer Loyalty ◽  
Brand Image ◽  
Relationship Management ◽  
Positive Influence ◽  
Customer Relationship ◽  
Primary Data ◽  
Test Results ◽  
Regression Methods

The Influence of Service Quality, Brand Image and Customer Relationship Management on Indomaret mini market customer loyalty in Pedurenan, East Bekasi areobjectives of this study. In this study using primary data by distributing questionnairessample used was 100 respondents. Results of calculations using multiple regression methods obtained byresults of a standardized regression, namely Y = 3.316 + 0.338X1 + 0.298X2 + 0.222X3. Service Quality variable (X1) gavelargest contribution of 0.338 andBrand Image variable contributed 0.928 and CRM contributed 0.222 to Loyalty. F test results showed thatindependent variables used in this study were able to explainvariation ofdependent variable changes namely Loyalty soit can be stated thatmodel developed in this study was feasible. Independent variables have a significant and positive influence on loyalty. R square value shows thatpercentage ofindependent variables on Loyalty with R square value obtained by 50.2%.

scholarly journals Analisis Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan (Studi Kasus: Pamella Empat Supermarket)

2018 ◽  
Vol 26 (2) ◽  
pp. 210-225
Author(s):  
Riska Maulani ◽  
Yunita Fitri W
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Quantitative Research ◽  
Secondary Data ◽  
Total Sample ◽  
Primary Data ◽  
Probability Sample ◽  
Sample Technique

The purpose of this study to determine the effect of service quality on customer satisfaction simultaneously. The type of research used in this study is quantitative research. This research uses primary data and secondary data. While the sample technique used is a non-probability sample that uses a total sample of 100 respondents. Based on the results of this study, the quality of service consisting of reliability (reliability) X1, tangible X2, X3 responses, assurance and certainty (assurance) X4, and empathy (empathy) X5 affect customer satisfaction (Y) simultaneously or simultaneously.

scholarly journals HUBUNGAN PENGETAHUAN IBU TENTANG MAKANAN PENDAMPING ASI (MP-ASI) DENGAN BERAT BADAN BAYI USIA > 6-12 BULAN DI WILAYAH KERJA PUSKESMAS BASUKI RAHMAT KOTA BENGKULU

2019 ◽  
Vol 26 (2) ◽  
pp. 30-38
Author(s):  
Yuni Ramadhaniati ◽  
Ruri Maiseptya Sari ◽  
Nanda Widarti
Keyword(s):  
Public Health ◽  
Health Center ◽  
Quantitative Research ◽  
The Body ◽  
Complementary Food ◽  
Primary Data ◽  
Public Health Center ◽  
Research Population ◽  
Relationship Of ◽  
The Relationship

The Relationship between Knowledge about Complementary Food with Baby Weight Aged 6-12 Month in Working Area of Basuki Rahmat                                               Public Health Center Bengkulu CityABSTRAKMakanan pendamping ASI merupakan pelengkap untuk melatih serta membiasakan bayi terhadap makanan yang akan dimakannya setiap hari selain demi memenuhi kebutuhan tubuh yang semakin meningkat seiring dengan pertumbuhan dan perkembangan bayi. Penelitian ini bertujuan untuk mempelajari hubungan pengetahuan ibu tentang Makanan Pendamping ASI (MP-ASI) Dengan Berat Badan Bayi Usia 6-12 Bulan di Wilayah Kerja Puskesmas Basuki Rahmat Kota Bengkulu. Penelitian ini merupakan penelitian kuantitatif, populasi mempunyai kesempatan yang sama untuk dipilih menjadi sample yang akan dijadikan ibu yang memiliki bayi pada usia 6-12 bulan selama bulan Maret sampai dengan April 2018 sebanyak 63 orang di Wilayah Kerja Puskesmas Basuki Rahmat Kota Bengkulu. Populasi dalam penelitian ini adalah sebanyak 63 orang. Pengumpulan data pada penelitian ini menggunakan kuesioner. Hasil Penelitian dari 63 orang terdapat 25 pengetahuan kurang, 31 yang pengetahuan kurang dan 7 orang yang pengetahuan baik. Dari 63 orang terdapat 15 orang yang berat badan bayi tidak normal, 48 berat badan bayi normal. Ada hubungan pengetahuan ibu tentang Makanan Pendamping ASI (MP-ASI) dengan berat badan Bayi Usia 6-12 Bulan di Wilayah Kerja Puskesmas Basuki Rahmat Kota Bengkulu dengan kategori hubungan sedang. Diharapkan pihak Puskesmas Basuki Rahmat Kota Bengkulu terutama pada bidan agar dapat meningkatkan program yang berkaitan dengan pemberian makanan pendamping ASI agar dapat meningkatkan kesehatan bayi dan diharapkan memberikan informasi kepada ibu Kata Kunci:    berat badan bayi, pengetahuan ibu tentang makanan pendamping ASI (MP-ASI) ABSTRACTComplementary food is a complement to training and familiarizing babies with the food they eat every day in addition to meeting the needs of the body which increases along with the growth and development of the baby. The purpose of this study is to learn about the relationship of knowledge about complementary food with baby weight with Age of 6-12 month in working area of Basuki rahmat Public Health Center Bengkulu City. This study was quantitative research. Population in this study were all mother who had baby with Age of 6-12 month during March to April 2018 with the amount of 63 people in working area of Basuki Rahmat Public Health Center Bengkulu City. Collecting data in this study used primary data with spreaded questionnaire. The result of this study showed: from 63 people there were 25 people with lack of knowledge, 31 people with moderate knowledge and 7 people with good knowledge. from 63 people there were 15 people with baby weight did not normal, 48 people with baby weight normal. there is significant relationship between knowledge about complementary feeding with baby weight with Age of 6-12 month in working area of Basuki rahmat Public Health Center Bengkulu City with moderate category relationship. Keywords: Knowledge about MP-ASI, Baby Weight

scholarly journals Types of Passive Voice Found in The Novel Say You’re Sorry by Michael Robothom

HUMANIS ◽  
2018 ◽  
pp. 670
Author(s):  
Luh Made Giri Ratih ◽  
Ketut Artawa ◽  
Ni Luh Ketut Mas Indrawati
Keyword(s):  
Quantitative Research ◽  
The Novel ◽  
Note Taking ◽  
Passive Voice ◽  
Qualitative And Quantitative ◽  
Passive Construction ◽  
Data Source ◽  
Undergraduate Thesis ◽  
Descriptive Qualitative

This undergraduate thesis entitled Types of Passive Construction in the Novel Say You’re Sorry by Michael Robotham is aimed at analyzing the types of passive voice found in the novel and figuring out which one among them is the most dominant used in the novel. The data source of this study was taken from Michael Robotham’s Say You’re Sorry which was published by Sphere in 2012. This study is a descriptive qualitative and quantitative research and the method used to collect the data was the documentation method using the note taking technique. The result of this study shows that there are only three types of passive voice found in the novel: be passive, get passive, and bare passive. From 219 passive sentences taken from the novel, 207 of them is be passive with the percentages of 95% while there are only 7 sentences of get passive with percentage of 3% and 5 sentences of bare passive type with the percentage of only 2%.  

Pengaruh Gaya Kepemimpinan Dan Efektivitas Sistem Pengendalian Internal Terhadap Fraud (Studi Kasus Pengadaan Barang Di PT Kaltim Industrial Estate)

2020 ◽  
Vol 8 (1) ◽  
pp. 79
Author(s):  
Tyagita Dianingtyas Sudibyo
Keyword(s):  
Control System ◽  
Leadership Style ◽  
Internal Control ◽  
Quantitative Research ◽  
Likert Scale ◽  
Primary Data ◽  
Scale Method ◽  
Industrial Estate ◽  
Internal Control System ◽  
Research Population

        This porpuse of this research is to find out the leadership style used by leader to fraud in the procurement of goods at PT Kaltim Industrial Estate. This research is quantitative research that used primary data be obtained from questionnaire. The question are closed-ended with likert scale method.          The research population are all of the employee PT Kaltim Indusrial Estate. The research sample are 36 respondent in procurement of goods at PT Kaltim Industrial Estate. The teqnique of this research is using SmartPLS program to analyzing the data.          The result of research indicates (1) the democracy leadership style is used in procurement of goods at PT Kaltim Industrila Estate, (2) the leadership style negatively effect to fraud in procurement of goods at PT Kaltim Industrial Estate, (3) effectiveness of internal control system negatively effect to fraud in procurement of goods at PT Kaltim Industrial Estate.

scholarly journals Pengaruh Electronic Word of Mouth dan Potongan Harga terhadap Pembelian Impulsif Suatu Produk Skincare

2021 ◽  
Vol 9 (3) ◽  
pp. 844-851
Author(s):  
Triana Ariska Wulandari ◽  
Muhamad Ikhsanul Insan ◽  
Ajat Sudrajat
Keyword(s):  
Quantitative Research ◽  
Word Of Mouth ◽  
Positive Influence ◽  
Primary Data ◽  
Electronic Word Of Mouth ◽  
Price Discounts ◽  
Analysis Process ◽  
Impulsive Buying ◽  
The City ◽  
Potential Customers

One of the business fields in the field of secondary/tertiary needs that is growing quite rapidly in Indonesia and the city of Karawang, to be precise, is the business in cosmetics. One of the cosmetic fields that are experiencing improvement is skincare. One of the marketing techniques that companies use to attract consumers is Electronic Word Of Mouth or eWOM. In addition, the factor of price discounts can also greatly influence the purchase decision of a product by potential customers and correlates with eWOM, as in e-commerce in Indonesia which always provides discount programs on specific dates. The purpose of this research is to determine whether there is a positive effect of eWOM and Discount on impulsive purchase of skincare products. The method used in this research is the quantitative research method. The data analysis process used the IBM SPSS 21 Software, which processed the data using primary data sources and a questionnaire as the instrument. The interpretation is that there is a positive influence given by two variables independent, namely Electronic Word of Mouth and Discount, on the impulsive buying process of mediheal skincare sheet masks partially and simultaneously.

scholarly journals Pengaruh Harga, Kualitas Pelayanan dan Lokasi pada Laguna Family Karaoke di Sungai Penuh

2020 ◽  
Vol 5 (1) ◽  
pp. 95
Author(s):  
Edia Satria
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Quantitative Research ◽  
Research Result ◽  
Sampling Technique ◽  
Positive Influence ◽  
Analysis Technique ◽  
Questionnaire Validity ◽  
Result Show ◽  
Regression Tests

This research was conducted to find out (1) The effect of Prices on Customer Satisfaction at Laguna Family Karaoke In Sungai Penuh. (2) The influence of Service Quality on Customer Satisfaction at Laguna Family Karaoke In Sungai Penuh. (3) The influence on customer Satisfaction at Laguna Family Karaoke In Sungai Penuh. (4) The influence of Price, Service Quality and Location simultaneously on Customer Satisfaction at Laguna Family Karaoke In Sungai Penuh. This research is quantitative research. The population in this research is consumers at Laguna Family Karaoke in 2019. The sampling technique used in this research was accidental sampling. The sample in this research was 80 consumers in Laguna Family Karaoke. Data collection techniques using a questionnaire. Validity test using value corrected item total correlation. Reliability test using alpha cronbach. Data analysis technique use multiple linear regression tests. Research result show that : (1) there is a positive influence between price and customer satisfaction at Laguna Family Karaoke In Sungai penuh this is proven from t hitung > dari t tabel which one 7,456 >  2,021 and significant 0,000 < 0,05. (2) There is no positive influence between service quality on customer satisfaction at Laguna Family Karaoke In Sungai Penuh this is proven from t hitung< dari t tabel which one -0,918 <2,021 and significant 0,363 > 0,05. (3) there is a positive influence between location and customer satisfaction at Laguna Family Karaoke In Sungai Penuh this is proven from t hitung < dari t tabel which one -2,371 > 2,021 and significant 0,020 < 0,05. (4) there is a positive influence between prices, service quality and location to customer satisfaction at Laguna Family Karaoke In Sungai Penuh this is proven from oleh fhitung  > ftabel that is 24,686> 2,58  dan signifikan 0,000 < 0,05.

scholarly journals Emerging Information Technologies and Delivering of Service Quality to Air Passengers: Case of South African Own-Registered Airlines

2018 ◽  
Vol 10 (1) ◽  
pp. 194
Author(s):  
Nicholas O. Mantey ◽  
Vannie Naidoo
Keyword(s):  
Service Quality ◽  
South African ◽  
Quantitative Research ◽  
Information Technologies ◽  
Sampling Technique ◽  
Primary Data ◽  
Cross Sectional ◽  
International Airport ◽  
Airline Passengers ◽  
Sectional Analysis

 Increasingly services to airline passengers have evolved into the digital and technological realms. This study examined the extent to which South African own-registered airlines (SAORA) utilize emerging information technologies in delivering service quality to air passengers. The acronym “SAORA” refers to Six South African own-registered airlines which was focus of this study. The research methodology adopted for this study was a descriptive approach focused on cross-sectional analysis. Using a quantitative research method and non-probability convenient sampling technique, primary data was collected from 684 passengers at O.R. Tambo International Airport in Johannesburg and King Shaka International Airport in Durban. The study revealed that by utilizing emerging technologies, SAORA stand to offer superior service quality to air passengers, thereby gaining competitive advantage, continuous patronage, loyalty and increased profitability.  

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