scholarly journals EVALUASI KEBIJAKAN PELAKSANAAN PELAYANAN ADMINISTRASI TERPADU KECAMATAN DI KABUPATEN HALMAHERA TENGAH

2018 ◽  
Vol 4 (2) ◽  
pp. 56-71
Author(s):  
Laher Ali ◽  
A. Masrich
Keyword(s):  
Policy Implementation ◽  
Policy Evaluation ◽  
Evaluation Process ◽  
Service Agency ◽  
South Central ◽  
Administrative Service ◽  
Management Commitment ◽  
Political Conditions ◽  
Service Standards ◽  
Weak Coordination

The authors are interested in taking the title Evaluation of Policy Implementation of the Integrated Administrative Service District in Central Halmahera, North Maluku. This study aims to determine how the policy evaluation and implementation PATEN enabling and inhibiting factors PATEN policy implementation. The location of this research is in the district of South Weda Central Halmahera in North Maluku province. This study uses the theory Waynes Parson in Palumbo and the size of the policy evaluation is based on the theory that the evaluation process, the evaluation of formative and summative evaluation. policy resources, communication among organizations, characteristic of the implementing agencies, economic, social and political conditions and the tendencies of implementation. This research uses descriptive method with qualitative approach. Data collection techniques are interviews, document analysis and observation. The data obtained were processed with qualitative data analysis. Informants in this study were 1) the Regent of Halmahera, 2) Regional Secretary, 3) Assistant for Public Administration, Law and Authority, 4) Head of Governance Regional Secretariat of Central Halmahera, 5) Head of Integrated Licensing Service Agency, 6) Head Weda South 7) The community served Based on the research results we concluded that the implementation of the PATEN in the district of South Central Halmahera Weda considered not running optimally. This is due not been reflected in the elaboration of management commitment to the programs and activities of the OPD related, yet the drafting SOP to realize the translation of the vision - the mission of the organization, there are no guidelines for minimum service standards, unclear tasks and functions of the technical team so that the conduct of licensing has not been fully included effective, institutional structure did not reflect the needs and interests of improving the service function to society, Inkonsisiten and lack of support of stakeholders in the implementation of technical policy administration services licensing, not optimal formulation of technical policy administration services licensing, weak coordination between leaders and subordinates in the implementation of integrated license service with the technical team in its OPD and has not implemented the promotion and development of quality apparatus BPPT, facilities and infrastructure not meet minimum service standards have not yet optimal application of ICT-based information system

scholarly journals TINGKAT PENGETAHUAN PETUGAS TENTANG STANDAR PELAYANAN MINIMAL DI INSTALASI GAWAT DARURAT DAN PENUNJANG PELAYANAN KEGAWATDARURATAN RUMAH SAKIT UMUM DAERAH KABUPATEN KLUNGKUNG TAHUN 2018

2019 ◽  
Vol 6 (1) ◽  
pp. 69
Author(s):  
Made Riastuti Sumandari ◽  
Rina Listyowati
Keyword(s):  
General Hospital ◽  
Financial Management ◽  
Emergency Services ◽  
Univariate Analysis ◽  
Good Knowledge ◽  
Service Agency ◽  
Cross Sectional ◽  
Level Of Knowledge ◽  
Service Standards

ABSTRAK Rumah Sakit Umum Daerah Kabupaten Klungkung sebagai rumah sakit yang sudah menerapkan Pengelolaan Keuangan Badan Layanan Umum terus meningkatkan dan mengembangkan mutu pelayanan, terutama mutu pelayanan kegawatdaruratan. Tujuan penelitian ini untuk mengetahui gambaran tingkat pengetahuan petugas di Instalasi Gawat Darurat dan Penunjang Pelayanan Kegawatdaruratan Rumah Sakit Umum Daerah Kabupaten Klungkung tentang Standar Pelayanan Minimal. Penelitian ini merupakan penelitian deskriptif kuantitatif, dengan rancangan cross-sectional. Populasi dalam penelitian ini adalah seluruh petugas yang bekerja di Instalasi Gawat Darurat dan penunjang pelayanan kegawatdaruratan. Jumlah sampel pada penelitian ini 94 petugas dengan teknik pengumpulan sampel yaitu total sampling. Teknik pengumpulan data pada penelitian ini yaitu dengan menyebarkan kuesioner dan analisis data yang digunakan yaitu analisis univariat.  Hasil penelitian ini adalah mayoritas petugas memiliki pengetahuan baik mengenai SPM yaitu sebesar 86,17% sedangkan 13,83% memiliki pengetahuan kurang baik. Dilihat dari tingkat pengetahuan berdasarkan karakteristik, pengetahuan baik sebagian besar pada umur umur ?30 (88,14%), jenis kelamin perempuan (96,23%), pendidikan DIII (87,93%) dan masa kerja >10 tahun (88,46%). Saran yang bisa diberikan kepada Rumah Sakit Umum Daerah Kabupaten Klungkung, sebaiknya rumah sakit memberikan sosialisasi kepada seluruh petugas mengenai SPM dengan rutin dan terjadwal sehingga petugas mendapatkan informasi mengenai SPM merata. Kata Kunci: Tingkat Pengetahuan, Standar Pelayanan Minimal ABSTRACT Klungkung Regency Regional General Hospital as a hospital that has implemented Financial Management Public Service Agency continues to improve and develop the quality of services, especially the quality of emergency services. The purpose of this study was to determine the level of knowledge of officers in the Emergency Installation and Supporting Emergency Services of the Klungkung Regency General Hospital on Minimum Service Standards. This research is a quantitative descriptive study, with a cross-sectional design. The population in this study were all officers who worked in the Emergency Installation and supporting emergency services. The number of samples in this study were 94 officers with total sample collection techniques. Data collection techniques in this study are by distributing questionnaires and data analysis used is univariate analysis. The results of this study were that the majority of officers had good knowledge of MSS, amounting to 86.17% while 13.83% had poor knowledge. Judging from the level of knowledge based on characteristics, good knowledge is mostly at the age of ?30 (88.14%), female gender (96.23%), DIII education (87.93%) and years of service> 10 years (88, 46%). Suggestions that can be given to the Klungkung Regency Regional General Hospital, the hospital should provide information to all officers on MSS routinely and on a regular basis so that officials get information about SPM evenly. Keywords: Knowledge Level, Minimum Service Standards.

Policy implementation evaluation: a stakeholder-centred approach

2020 ◽  
Vol 30 (Supplement_5) ◽  
Author(s):  
D Scheller ◽  
J Wendt ◽  
A Müller-Stierlin ◽  
M Flechtner-Mors ◽  
J M Steinacker
Keyword(s):  
Policy Implementation ◽  
Policy Evaluation ◽  
Healthy Diet ◽  
Work Package ◽  
Healthy Life ◽  
Implementation Evaluation

Abstract Work Package 4, Policy Evaluation Network, JPI “A Healthy Diet for a Healthy Life”, Germany

Will Policy Makers Hear My Disability Experience? How Participatory Research Contributes to Managing Interest Conflict in Policy Implementation

2010 ◽  
Vol 9 (2) ◽  
pp. 207-220 ◽  
Author(s):  
Karen R. Fisher ◽  
Sally Robinson
Keyword(s):  
Policy Implementation ◽  
Participatory Research ◽  
Formative Evaluation ◽  
Evaluation Process ◽  
Policy Makers ◽  
Evaluation Practice ◽  
Policy Theory ◽  
Interest Conflict ◽  
Participatory Policy ◽  
Service Experiences

Participatory evaluation gives primacy to the experience of people affected by the policy. How realistic is it for researchers to persuade government of its benefits, given the gap between participatory policy theory and government evaluation practice? We apply this question to the Resident Support Program evaluation. The program coordinates support for people living in boarding houses and hostels in Queensland, Australia. We found that a participatory, longitudinal, formative evaluation process facilitated service user contribution to research outcomes, service experiences and policy implementation. In addition, the values position of participatory research can contribute to managing interest conflict in policy implementation.

scholarly journals Modification of District Integrated Administrative Services (PATEN) and Super Service Delivery Models at Polewali Mandar

2021 ◽  
pp. 78
Author(s):  
Sitti Chaeriah Ahsan ◽  
Risma Niswaty ◽  
Irsyad Dhahri
Keyword(s):  
Service Providers ◽  
Geographical Area ◽  
Service Agency ◽  
Administrative Services ◽  
The Public ◽  
Administrative Service ◽  
One Stop ◽  
Bureaucratic Structure ◽  
The Government ◽  
The One

In order to realize the demands of the community in service, the government will seek several things to improve the quality of services provided by bringing up a policy. To produce a quality policy requires good cooperation by the local government. Improving public services to optimize services in the regions can be done by reforming the administration at a level that is directly dealing with the community, namely at the sub-district level and implementing innovation. The innovation in question is the sub-district integrated administrative service system (PATEN). PATEN is held with the aim of realizing the sub-district as a community service center and becoming a service node for the one-stop integrated service agency/office (PTSP) in the district for sub-districts whose geographical area will be more effectively and efficiently served through the sub-district. With a qualitative method, this research on the implementation of PATEN in Polewali Mandar was studied based on the concepts of communication, resources, disposition, and bureaucratic structure. Obstacles encountered in communication due to limitations in providing patent services to the public during the covid 19 pandemic, PATEN service providers were provided with training, related to disposition, clearer supervision standards were needed regarding the use and supervision of budgets by districts so that achievements and obstacles could be evaluated on a regular basis ; and simplification of standard operating procedures on aspects of bureaucratic structure.

scholarly journals Optimaliasi Fungsi Pengorganisasian Dalam Meningkatkan Kualitas Pelayanan Ibadah Haji

2017 ◽  
Vol 2 (4) ◽  
pp. 347-366
Author(s):  
Sona Sofyan Permana ◽  
Syamsuddin RS ◽  
Arif Rahman
Keyword(s):  
Data Analysis ◽  
Service Quality ◽  
Evaluation Process ◽  
Quality Of Services ◽  
Work Program ◽  
Delegation Of Authority ◽  
Organizational Pattern ◽  
Service Standards ◽  
Descriptive Method

Penelitian ini bertujuan untuk mengetahui bagaimana proses pengorganisasian yang dilakukan oleh kepala seksi Penyelenggaraan Haji dan Umrah Kementerian Agama Kabupaten Garut, terhadap pegawai dalam penyelenggaraan Haji dan bagaimana kebijakan yang dilakukan oleh kepala seksi dalam meningkatkan kualitas pelayanan. Metode penelitian ini menggunakan metode deskriptif Teknik pengumpulan data dalam penelitian ini yaitu melalui observasi, wawancara, dan studi dokumentasi. Adapun analisis data dilakukan melalui penafsiran logika yang dihubungkan dengan konteks Manajemen Dakwah. Hasil penelitian menunjukkan bahwa: Pertama, standar pelayanan yang ditetapkan di Seksi Penyelenggaraan Haji dan Umrah; Kedua, proses pembagian kerja yang dilakukan oleh Kepala Seksi Penyelenggaraan Haji dan Umrah dalam meningkatkan kualitas pelayanan; Ketiga, pendelegasian wewenang yang dilakukan oleh Kepala Seksi Penyelenggaraan Haji dan Umrah dalam meningkatkan kualitas pelayanan. Secara umum penelitian ini dapat disimpulkan bahwa pola pengorganisasian yang dilakukan oleh Kepala Seksi Penyelenggaraan Haji dan Umrah ini sudah tepat, dengan adanya proses evaluasi dan tindakan perbaikan sehingga program kerja yang telah ditetapkan dapat berjalan dengan efektif dan lancar. This research aims to find out how the organizing process is carried out by the section head of the Hajj and Umrah organizers of the Ministry of Religion of Garut.  Regency towards employees in the implementation of Hajj, and how policies are carried out in improving service quality. The method presented in this study is the technique descriptive method in collecting this data by observing, interviewing and documenting studies. As for the data analysis done with the interpretation of logic which is related to the context of da'wah management, the results of the study show that: First, service standards set in the Hajj and Umrah Implementation Section; Second, the process of division of labor carried out by the Section Head of Hajj and Umrah Implementation in improving the quality of services; Third, delegation of authority is carried out by the Section Head for Hajj and Umrah Implementation in improving service quality. In general, this study can be concluded that the organizational pattern carried out by the Head of Hajj and Umrah Implementation Section is appropriate, with the evaluation process and corrective actions so that the work program that has been established can run effectively and smoothly.

The Accelerating Public Service Policy: A Study of the Preconditions of Integrated Administrative Service of Subdistrict (PATEN) in Indonesia

2020 ◽  
Vol 11 (2) ◽  
pp. 456
Author(s):  
Kusworo KUSWORO
Keyword(s):  
Public Service ◽  
Public Awareness ◽  
Sampling Technique ◽  
Job Descriptions ◽  
The Public ◽  
Technical Requirements ◽  
Administrative Service ◽  
The Government ◽  
Service Standards ◽  
Bureaucratic Reform

The purpose of this study is to determine and analyze the preconditions, as well as to provide an overview, of the acceleration of integrated administrative service of subdistrict in Karangpawitan Subdistrict, Garut District, West Java, Indonesia. This study is a descriptive study using qualitative approach. The data are collected using interview and document study. The respondents are determined using purposive sampling technique as informants and key persons. The data are then analyzed using qualitative data analysis through reduction, data presentation, and conclusion. The findings show that the preconditions of PATEN in Karangpawitan Subdistrict, Garut District, are not fully prepared. If observed from the substantive and technical requirements, the acceleration of PATEN is prepared, but from administrative requirements, it is unprepared because there is no Regulation of Regent, stipulating the service standards and job descriptions of the subdistrict personnel for the implementation of PATEN. The efforts to be carried out by the government of Karangpawitan Subdistrict in order to accelerate PATEN in Karangpawitan Subdistrict, Garut District are: (1) Implementing PATEN with full commitment in accordance with the authority delegated by the Regent to the Head of Subdistrict; (2) Developing and utilizing information technology with computerized system to facilitate access to public service; (3) Maximizing the performance of the Technical Team of PATEN in establishing cooperation and coordination with related Regional Working Unit (SKPD) to complete the implementation requirements of PATEN; (4) Providing information and socialization about PATEN to the public in order to increase public awareness to manage licensing and non-licensing services in Subdistrict; (5) Changing the mindset of subdistrict officials by promoting public demand for the quality of public services provided; (6) Applying reward and punishment to support bureaucratic reform in public service; (7) Capacity building of human resources (SDM) of subdistrict apparatus in conducting qualified public service.  

scholarly journals STANDAR PELAYANAN PUBLIK DI ERA TRANSISI NEW NORMAL

REFORMASI ◽  
2020 ◽  
Vol 10 (2) ◽  
pp. 151-163
Author(s):  
Abd. Rohman ◽  
Dewi Citra Larasati
Keyword(s):  
Service Management ◽  
Product Information ◽  
Service Agency ◽  
Normal Order ◽  
Waiting Room ◽  
New Normal ◽  
The Public ◽  
Data Validity ◽  
Revenue Agencies ◽  
Service Standards

Abstrak: Perubahan  nomenklatur Badan Pelayanan Pajak Daerah menjadi Badan Pendapatan Daerah Kota Malang di awal tahun 2020, menyebabkan bertambahnya beban kerja yang harus dijalankan. Begitu pula saat pandemi covid-19 muncul membuat Bapenda harus baradaptasi dengan tatanan normal baru. Dimana Bapenda harus memberikan pelayanan terbaik dengan tetap mematuhi protokol kesehatan yang ada. Peneliti menggunakan pendekatan kualitatif dengan teknik pengambilan data melalui wawancara, observasi dan dokumentasi. Keabsahan data menggunakan triangulasi sumber. Hasil penelitian menunjukkan bahwa Bapenda Kota malang telah menjalankan standart pelayanan dengan menggunakan protokol kesehatan. Upaya yang dilakukan adalah dengan mengurangi jumlah pegawai yang bertugas di loket pelayanan, mengalihkan pelayanan pelaporan serta konsultasi pajak melalui online, masyarakat dibebaskan dari biaya dalam mengakses pelayanan, menyediakan informasi produk layanan dalam bentuk buku atau menanyakan langsung kepada petugas yang ada di ruang tunggu, pemenuhan sarana dan prasarana pelayanan sesuai protokol kesehatan serta menempatkan petugas di lokat pelayanan sesuai dengan kompetensi yang dimiliki. Sedangkan kendala yang dihadapi adalah kesadaran wajib pajak yang membutuhkan pelayanan untuk mematuhi protokol kesehatan.Kata Kunci: Standart Pelayanan; Manajemen Pelayanan; New NormalAbstract: Changing the nomenclature of the Regional Tax Service Agency to become the Regional Revenue Agencies of Malang City in early 2020 caused increasing in the workload that must be carried out. So as, when the Covid-19 pandemic emerged, Bapenda had to adapt to the new normal order. Bapenda must provide the best service while adhering to existing health protocols. Researchers used a qualitative approach with data collection techniques through interviews, observation and documentation. Data validity used source triangulation. The results showed that Bapenda of Malang City had implemented service standards by using health protocols. Efforts are being made to reduce the number of employees on duty at service counters, divert reporting services and tax consultation via online, the public is exempted from fees in accessing services, providing service product information in book form or asking directly to officers in the waiting room, fulfillment service facilities and infrastructure according to health protocols and placing officers at service locations according to their competencies. Meanwhile, the obstacle faced is the awareness of taxpayers who need services to comply with health protocols.Keywords: Service Standards; Service Management; New Normal

England Policy in Gifted Education: Current Problems and Promising Directions

2018 ◽  
Vol 41 (2) ◽  
pp. 75-80 ◽  
Author(s):  
Valsa Koshy ◽  
Carole Portman Smith ◽  
Ronald Casey
Keyword(s):  
Policy Implementation ◽  
Policy Evaluation ◽  
Gifted Education ◽  
National Policy ◽  
Gifted Children ◽  
School Environments ◽  
Local School ◽  
Local Schools

This article presents and analyzes policies in identification and provisions in England with respect to gifted education. England has developed a national policy to provide services to identified students. Surveys and interviews with teachers illustrate how implementation of both identification and provision policy elements were handled. Although policy evaluation was conducted by an external ministry agency, it appears to have had little impact on practice. The article suggests that policy implementation, if left to local schools in the absence of monitoring controls, results in lack of services to gifted children in local school environments.

scholarly journals The Implementation of Minimum Service Standards (MMS) on Public Service for Health Services Sector in Bondowoso, Indonesia

2018 ◽  
Vol 8 (1) ◽  
pp. 56
Author(s):  
Untung Kuzairi ◽  
Hary Yuswadi ◽  
Agus Budihardjo ◽  
Himawan Bayu Patriadi
Keyword(s):  
Health Services ◽  
Service Quality ◽  
Policy Implementation ◽  
General Hospital ◽  
Interpersonal Communication ◽  
Phenomenological Approach ◽  
Educational Background ◽  
Hospital Service ◽  
Health Service Quality ◽  
Service Standards

One of heatlh policies implemented by the hospital is the minimum service standards (MSS). MSS is a benchmark of hospital service quality in providing services to the public. Talking about health service quality problem, it was found out as the field fact that the achievement of MSS indicator in General Hospital of Dr. H. Koesnadi Bondowoso, Indonesia in 2016 still did not fulfill target of standard hospital service (type B) and  minimum service standard (MSS) of hospital. This fact shows that the quality of health services in general hospital of  dr. H. Koesnadi Bondowoso is still low. So, this research aims to describe the policy implementation of minimum service standard and to analyze the obstacles in the implementation of MSS policy at general hospital of  dr. H. Koesnadi Bondowoso. So, this research would discuss the policy implementation of minimum service standards by using Edward III concept as a tool to analyze it. This research employed qualitative research with phenomenological approach. The results showed that the implementation of MSS policy of dr. H. Koesnadi Bondowoso general hospital still did not run well. This was due to several factors  such as communication, bureaucratic structure, sources, dispositions (attitude) and leadership in sectoral ego control. Sectoral ego can be shaped from educational background of specialist doctors who still adhered seniority and lack of individual role of implementor in building interpersonal communication and conflict management.

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