Factors Affecting the Decisions of West Kalimantan Society to Use Hospital in Sarawak Malaysia

2018 ◽  
Vol 3 (3) ◽  
pp. 75-79
Author(s):  
Juniwati Juniwati ◽  
Helma Malini ◽  
Herni Supriyatni
Keyword(s):  
Word Of Mouth ◽  
Significance Test ◽  
Jel Classification ◽  
Test Results ◽  
Hospital Services ◽  
Snowball Sampling ◽  
Factors Affecting ◽  
West Kalimantan ◽  
Community Decision

Objective - The purpose of this research is to examine and analyze the factors that influence the decision of West Kalimantan citizens to use hospital services in Sarawak Malaysia, which includes: quality of service with dimensions of tangibles, reliability, responsiveness, assurance and empathy, word of mouth, cultural homogeneity, price value, and location. Methodology/Technique - This study is a causality research with the population of respondents who have used hospital services in Sarawak Malaysia. The sampling was conducted using a purposive sampling method and snowball sampling, and the number of samples used is 150 people. The data is analyzed using multiple regressions. Findings - The results of the F significance test is 0.000 and the adjusted test results show R2 = 0.678. The t test results show that tangibles, reliability, assurance, word of mouth, cultural homogeneity, price value, and location have a significant effect on decisions, while responsiveness and empathy have no significant effect. Novelty - Price value has the most significant influence on the decision to use hospitals in Sarawak, Malaysia. Price value can be interpreted as costs incurred in accordance with the benefits obtained. Type of Paper: Empirical. Keywords: Community Decision West Kalimantan; Hospitals in Sarawak Malaysia. JEL Classification: I10, I12, I19.

scholarly journals Kompensasi, Independensi, Profesionalisme dan Etika Profesi Internal Auditor terhadap Kualitas Audit di Inspektorat Jenderal Kementerian Ketenagakerjaan

1970 ◽  
Vol 3 (02) ◽  
pp. 199-210
Author(s):  
Aulia Saputra ◽  
Dwi Setiawan Susanto
Keyword(s):  
Regression Analysis ◽  
Professional Ethics ◽  
Audit Quality ◽  
Jel Classification ◽  
Primary Data ◽  
Coefficient Of Determination ◽  
Test Results ◽  
Internal Auditor ◽  
Internal Auditors

A B S T R A C T The purpose of this study was to determine and analyze the influence of competence, independence, professionalism and professional ethics of internal auditors to audit the quality of the Inspectorate General of Ministry of Manpower. The data used in this study are primary data obtained through questionnaires distributed to 60 auditors at the Inspectorate I until IV . Tests carried out by the analysis of data using SPSS regression. Based on the test results coefficient of determination, it is known that the competence, independence, professionalism and ethics of auditors affect audit quality by 84,6 %, while the remaining 15,4% is influenced by other factors. Meanwhile, regression analysis and hypothesis testing showed that the competence, independence, professionalism and ethics of the profession have a significant effect on audit quality either partially or simultaneously. A B S T R A K Tujuan dari penelitian ini adalah untuk mengetahui dan menganalisis bagaimana pengaruh kompetensi, independensi, profesionalisme dan etika profesi internal auditor terhadap kualitas audit pada Inspektorat Jenderal Kementerian Ketenagakerjaan RI. Data yang digunakan dalam penelitian ini adalah data primer yang diperoleh melalui kuisioner yang disebarkan kepada 60 auditor pada Inspektorat I s.d. IV. Pengujian data dilakukan dengan analsis regresi menggunakan aplikasi SPSS. Berdasarkan hasil uji koefesien determinasi, diketahui bahwa kompetensi, independensi, profesionalisme dan etika auditor mempengaruhi kualitas audit sebesar 84,6%, sedangkan sisanya sebesar 15,4% dipengaruhi oleh faktor lain. Sementara itu, Hasil analisis regresi dan uji hipotesis menunjukkan bahwa kompetensi, independensi, profesionalisme dan etika profesi memiliki pengaruh yang signifikan terhadap kualitas audit baik secara parsial maupun secara simultan. JEL Classification: H83

scholarly journals Entrepreneurial Quality of Tionghoa Ethnicity and Malay Ethnicity: Are There Any Differences?

2019 ◽  
Vol 4 (1) ◽  
pp. 01-07
Author(s):  
Sulistiowati Sulistiowati ◽  
Nurul Komari
Keyword(s):  
Locus Of Control ◽  
Risk Taking ◽  
Jel Classification ◽  
T Test ◽  
Self Report ◽  
Need For Achievement ◽  
Test Analysis ◽  
West Kalimantan ◽  
Control Risk

Objective - This study aims to analyse the differences of entrepreneurial quality between Tionghoa entrepreneurs and Malay entrepreneurs. In this study, quality was measured by the need for achievement, locus of control, risk-taking behaviour, perseverance, independence, creativity, and knowledge. Methodology/Technique - The data in this research was collect using self-report questionnaires which were distributed to 60 Tionghoa respondents and 60 Malay respondents. The data then was then tested using a T-test. Findings - The T-test analysis shows that there are significant differences between Tionghoa entrepreneurs and Malay entrepreneurs. Novelty - This study investigates the differences in entrepreneurial quality between Malay and Tionghoa entrepreneurs in the province of West Kalimantan, Indonesia, whereas previous studies have focused on other countries. Type of Paper: Empirical Keywords: Entrepreneurial Quality; Malay Ethnicity; Thionghoa Ethnicity; Need for Achievement; Locus of Control; Risk-taking; Perseverance; Independence; Creativity; Knowledge. JEL Classification: M10, M19.

scholarly journals Micro, Small and Medium Enterprises (MSMEs) Coaching Program

2017 ◽  
Vol 2 (3) ◽  
pp. 20-25
Author(s):  
Umiaty Hamzani ◽  
Dinarjad Achmad
Keyword(s):  
Statistical Analysis ◽  
Small And Medium Enterprises ◽  
Financial Statements ◽  
Jel Classification ◽  
West Kalimantan ◽  
Program Type ◽  
Quantitative Descriptive ◽  
Medium Enterprises ◽  
Descriptive Method

Objective - This study aims to examine and analyze micro small and medium enterprises (MSMEs) coaching program and to obtain an empirical evidence regarding the effect of MSMEs coaching program on the quality of financial statements. Methodology/Technique - This study was conducted using quantitative descriptive method and statistical analysis using a sample of 50 entrepreneurs in several MSMEs coaching program institutions in Pontianak, West Kalimantan. Findings - The result shows that all objectives of MSMEs coaching program classified as good with the value of mean above 3.43. Furthermore, the hypothesis proposed in this study shows that MSMEs coaching program has a significant effect on the quality of financial statements. Novelty - The study findings useful for future references in implementing coaching program. Type of Paper: Empirical Keywords: Coaching Program; Entrepreneur; MSMEs; Quality of Financial Statements. JEL Classification: I21, L26.

scholarly journals FIRM CHARACTERISTIC, OWNERSHIP STRUCTURE AND VOLUNTARY DISCLOSURE: A Study of Indonesian listed Manufacturing Firm

2020 ◽  
Vol 4 (02) ◽  
Author(s):  
Wirmie Eka Putra ◽  
Indra Lila Kusuma ◽  
Maya Widyana Dewi
Keyword(s):  
Voluntary Disclosure ◽  
Stock Exchange ◽  
Institutional Ownership ◽  
Significance Test ◽  
Managerial Ownership ◽  
Company Size ◽  
Test Results ◽  
Manufacturing Companies ◽  
Manufacturing Firm ◽  
Factors Affecting

This study is entitled Analysis of Factors Affecting Voluntary Disclosure (Empirical Study of Manufacturing Companies Listed on the Indonesia Stock Exchange Period 2017-2019). This study aims to examine the effect of leverage, liquidity, profitability, company size, managerial ownership, and institutional ownership on voluntary disclosure. Data analysis methods used are multiple regression analysis, simultaneous significance test and partial significance test. Simultaneous significance test results show that leverage, liquidity, profitability, company size, managerial ownership, and institutional ownership have a significant effect on voluntary disclosure. The results of the partial significance test show that leverage and firm size affect voluntary disclosure, while liquidity, profitability, managerial ownership, and institutional ownership do not affect voluntary disclosure. Keywords: voluntary disclosure, leverage, liquidity, profitability, company size, managerial ownership, institutional ownership

scholarly journals The Effect of Product, Service, and Customer Satisfaction on Word-of-Mouth Behavior

2019 ◽  
Vol 4 (2) ◽  
pp. 149-156
Author(s):  
Setyani Dwi Lestari ◽  
Mariah Mariah ◽  
Heni Iswanti ◽  
Umbar Riyanto
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Word Of Mouth ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Total Sample ◽  
Jel Classification ◽  
Public Attention ◽  
Product Service

Objective – Banks are financial intermediaries which are vital to support the economy of a country. Banks can be interpreted as the financial institutions whose activities are collecting funds from the community, distributing the funds back to the community, and providing other banking services. The development and improvement of service quality from the banks should be the center of public attention. This is because of the tight competition in terms of quality of the services, products, and marketing strategies undertaken by the banks. In an environment of tight competition, the top priorities of service companies such as banks are customer satisfaction and excellent service quality in order to improve customer loyalty and word-of-mouth behavior. This research aims to study, analyze, and explore the effect of product, service, and customer satisfaction on word-of-mouth (WOM) behavior at PT Bank Jakarta. Methodology/Technique –The models used in this research is a descriptive and associative model using SPSS 19. This study uses a simple random sampling technique with a total sample of 80 people. The research instrument used as a measuring tool in this study is a questionnaire consisting of 40 statements. Findings & Novelty – The result of this research show that product (X1), service (X2), and customer satisfaction (X3) simultaneously affect word-of-mouth behavior (Y). The results conclude that PT Bank Windu Kentjana International Tbk Jakarta should improve the quality of its products and services delivered to its customers and prospective customers in order to build their loyalty and improve their word-of-mouth. Type of Paper: Empirical Keywords: Product; Service; Customer Satisfaction; Word of Mouth Behavior. Reference to this paper should be made as follows: Lestari, S. D.; Mariah, Iswanti, H.; Riyanto. U. 2019. The Effect of Product, Service, and Customer Satisfaction on Word-of-Mouth Behavior, J. Mgt. Mkt. Review 4 (2): 149 – 157 https://doi.org/10.35609/jmmr.2019.4.2(7) JEL Classification: M30, M31, M39.

scholarly journals Analisis Pengendalian Kualitas Bahan Baku Acrylic Resin Pada Produk Spray Paint di PT X

2021 ◽  
Vol 1 (1) ◽  
pp. 31-41
Author(s):  
Nurlita Utami ◽  
Sena Atmaja ◽  
Yogi Priyo Istiyono
Keyword(s):  
Raw Materials ◽  
Film Formation ◽  
Acrylic Resin ◽  
Raw Material ◽  
Test Results ◽  
Literature Study ◽  
Factors Affecting ◽  
Analysis Process ◽  
Poor Adhesion

Thermo Plastic Acrylic resin has an important role in the manufacture of spray paint, namely as a binder or binder. The resin in paint has a function as a film formation, has adhesion to the substrate as well as pigment binders and additives, so that to produce a spray paint with good quality mechanical properties, PT X must be selective in controlling the quality of the raw material for Thermo Plasic Acrylic Resin. The purpose of this study was to determine the problems faced by PT X related to the quality of Thermo Plastic Acrylic Resin raw materials, to identify the most dominant factors affecting the quality of these raw materials and to formulate the most appropriate solutions to be applied in improving the quality of these raw materials. This research uses observation, interview, and literature study methods. Sources of data came from stakeholders and quality control staff of PT X. This study used check sheets, histogram diagrams, u-control maps, and fishbone diagrams to complete the analysis process. From the test results of the Thermoplastic Acrylic Resin raw material, it is known that the factor that causes rejection is due to adhesion, namely 53.57%, gloss 33.33%, and dry touch 13.10%, all three of the total raw materials that are rejected when the raw material is applied in form paint and spray on the film plate. The most dominant cause of reject was poor adhesion, namely 53.57% of the total reject raw materials.

scholarly journals Pengaruh Kualitas Pelayanan, Fasilitas Fisik, Dan Kepercayaan Terhadap Kepuasan Konsumen Pada Taman Surgawi Resort dan Spa Di Kabupaten Karangasem

2021 ◽  
Vol 5 (1) ◽  
pp. 376-387
Author(s):  
Ni Putu Putri Ayu Wijayanthi ◽  
I Gusti Putu Agung Widyagoca ◽  
I Komang Sumerta ◽  
Ni Putu Lia Utami
Keyword(s):  
Quality Of Service ◽  
Regression Analysis ◽  
Customer Satisfaction ◽  
Consumer Satisfaction ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Significance Test ◽  
Test Results ◽  
Analysis Determination

Quality of service, physical facilities and trust are things that affect customer satisfaction. This study aimed to find out how the quality of physical facilities services, and trust can have an influence on consumer satisfaction at Taman Langitwi Resort & Spa in Karangasem district. This study also aims to determine the quality of service, physical facilities, trust and customer satisfaction at Taman Langitwi Resort & Spa in Karangasem district. Data analysis using the classic assumption test, multiple linear regression analysis, analysis, determination analysis, partial significance test (t-test) and simultaneous significance test (F-test) results of the study showed that there was a positive and significant effect between service quality, physical facilities and simultaneous trust in customer satisfaction at Taman Langitwi Resort & Spa in Karangasem Regency.

scholarly journals Word of Mouth Marketing Strategy by Consumer Satisfaction

2021 ◽  
Vol 8 (2) ◽  
Author(s):  
Nurita Andriani
Keyword(s):  
Quality Of Service ◽  
Consumer Satisfaction ◽  
Structural Equation ◽  
Word Of Mouth ◽  
Sem Analysis ◽  
Test Results ◽  
Analysis Method ◽  
Equation Modelling ◽  
Positive Effect

This study aims to analyze the influence of gold goods quality and service quality on WOM (Word of Mouth) by using consumer satisfaction as a variable mediator (intervening) study at Mirage Jewellery Gold Shop. The quality of gold goods is a consideration for consumers in making purchases at Mirage Jewellery Gold Shop. Respondents in this study were consumers who made transactions at Mirage Jewellery Gold Store. The analysis method used is Structural Equation Modelling (SEM) analysis that is run with AMOS program. Hypothetical test results with SEM indicate that 1. The quality of gold goods has a positive effect on consumer satisfaction, 2. The quality of service has a positive effect on customer satisfaction, 3. Consumer satisfaction has a positive and significant effect on WOM4.The quality of service positively influenced WOM’s study on Mirage Gold Jewellery Stores.

scholarly journals PENGARUH SERVICE QUALITY DAN CUSTOMER SATISFACTION TERHADAP WORD OF MOUTH DALAM UPAYA PENINGKATAN JUMLAH MAHASISWA BARU DI AMIK AL MA’SOEM JATINANGOR

2018 ◽  
Vol 1 (1) ◽  
pp. 1-19
Author(s):  
Faisal Rakhman
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Word Of Mouth ◽  
Brand Image ◽  
Primary Data ◽  
Test Results ◽  
Five Dimensions ◽  
New Students ◽  
Word Of Mouth Communication

This research aimed to analyze the influence of service quality and customer satisfaction on the word of mouth communication in an effort to increase the number of new students in AMIK Al Ma'soem Jatinangor using a model SerQual consisting of five dimensions. This research uses descriptive quantitative method. The research data was obtained from primary data by distributing questionnaires to students in AMIK Al Ma'soem and then processed with SPSS.The results showed that correlation is weak and there are not significant quality of service and customer satisfaction on the word of mouth communication in an effort to increase the number of new students in AMIK Al Ma'soem Jatinangor. F test results showed that the factors of service quality and customer satisfaction does not significant affect the word of mouth communication student AMIK Al Ma'soem Jatinangor to other people / prospective students.The R-square value obtained amounted to 0.102, or 10.2%, that meaning simultaneous service quality and customer satisfaction just contributes 10.2% to the effect on the word of mouth communication in AMIK Al Ma'soem Jatinangor students, while the rest (1-R²) of 89.8% is the amount of contributions made by other factors not examined.The study reveals that students expect comfortable classrooms, in other words clean, airy, and neatly arranged. Students also expect an increase in speed over the handling of complaints that arise and of course accompanied by appropriate solutions. And the management of AMIK Al Ma'soem Jatinangor must be improve and focus on other factors that allegedly could affect the number of new students who enroll, such as brand image, price and promotion.

scholarly journals Faktor-Faktor Yang Berhubungan Dengan Loyalitas Karyawan di Rumah Sakit Harapan Bunda Kota Batam

2020 ◽  
Vol 5 (1) ◽  
Author(s):  
Resi Novia ◽  
Yulastri Arif ◽  
Mutia Amalia Lubis
Keyword(s):  
Personal Characteristic ◽  
Job Characteristics ◽  
Statistical Test ◽  
Dominant Factor ◽  
Test Results ◽  
Hospital Services ◽  
Employee Loyalty ◽  
Cross Sectional ◽  
High Concern

The loyalty of an employee is required in the sustainability of the hospital, but the problem of loyalty is still a concern because many impacts can be generated at the hospital. This study aims to identify factors related to employee loyalty in Harapan Bunda Hospital Batam in 2015. The study design was analytic descriptive, cross-sectional approach. Samples 186 employees with proportional random sampling. Statistical test results obtained personal characteristic factors which are related to employee loyalty is the need of employees with p = 0.001 and attitude of employees with p = 0.001. There is no correlation between job characteristics and loyalty of employees. The needs of the employees is the most dominant factor related to employee loyalty with OR = 17.938. Coaching and human resource management needs to be improved so that employees have a high concern for the hospital, feeling of belonging, to prevent turnover, improving performance for the sustainability of the hospital, still have the motivation to work, can improve the professionalism and productivity of labor thus improving the quality of hospital services can be achieved.

Sign in / Sign up

Export Citation Format

Share Document