The Impacts of Covid-19 on nature-based tourism in Botswana: Implications for community development

COVID-19 has had significant impacts on industries and individuals globally. Due to restrictions put in place to reduce the spread of the disease, it has affected the travel and tourism industry. Using the concepts of ecotourism and sustainable tourism, a systematic qualitative document analysis of available literature was carried out to determine the impacts of the COVID-19 pandemic on nature-based tourism and its implications on community development, using Botswana as a case study. Results indicate that due to the unsustainable and predominant dependence on the international market, the tourism sector in Botswana has come to a standstill. Furthermore, the promotion of domestic tourism to nature-based attractions may lead to conservation issues. COVID-19 has also had an impact on community development through abrupt losses of employment and income. However, several positive environmental impacts have also been experienced. The paper calls for a transformation of the tourism sector to make it more resilient. As a response measure, it is necessary to assess whether there is a need to call for a change in policy from high-value low-volume to low-cost high-volume, which may have negative impacts on conservation. However, as an adaptive response, we assert the need to diversify tourism products to consider the needs of both domestic and regional markets so that the focus is not just on nature-based tourism and international clientele.

Download Full-text

Coping Mechanisms of Hospitality Industry Workers in a Tourism Destina-tion during the Covid-19 Pandemic

International Journal of Multidisciplinary: Applied Business and Education Research ◽

10.11594/10.11594/ijmaber.02.12.14 ◽

2021 ◽

Vol 2 (12) ◽

pp. 1410-1415

Author(s):

Bezaleel Joy Murchante Danay ◽

Zephaniah Dela Cruz Danay ◽

Cherry Colesio Escarilla ◽

Jimmy Bernabe Maming

Keyword(s):

Hospitality Industry ◽

Coping Mechanisms ◽

Tourism Industry ◽

Case Study Method ◽

Key Informants ◽

Travel And Tourism ◽

Tourism Sector ◽

Hospitality Workers ◽

Different Levels

The Covid-19 pandemic brought massive devastations to the different levels of society. The World Travel and Tourism Council had recently warned that Covid-19 pandemic could lead to a cut of 50 million jobs worldwide in the travel and tourism industry. A study conducted by Oxford reveals that Asia will be vilest to be affected by the pandemic and it would take time to recover its economy (Dogra, 2020). This means a wider and greater impacts to the different industries including the tourism sector. The study aims to explore the coping mechanisms of hospitality industry workers in Boracay Island during the Covid-19 pandemic particularly on their experiences during the Covid-19 pandemic and to determine the coping mechanisms of hospitality workers in Boracay Island being affected by the pandemic. The case study method through a qualitative analysis using Robert Yin's approach in the data analysis procedure to explore the data from the experiences of the key informants from the hospitality industry was used. Themes came out from the construct of the key informants like (1) hospitality industry workers experienced mental health, social, and economic issues, (2) The pandemic opens new opportunities and ways to cope with its effects. The output of this research is the proposed Danay, Danay, Escarilla, and Maming Model for Coping Mechanisms of Hospitality Industry workers during the Covid-19 Pandemic.

Download Full-text

Morethailand.com – Online Travel Intermediary

E-Business Models, Services and Communications ◽

10.4018/978-1-59904-831-4.ch018 ◽

2010 ◽

pp. 372-393

Author(s):

Pongsak Hoontrakul ◽

Sunil Sahadev

Keyword(s):

Tourism Industry ◽

Marketing Strategies ◽

Search Engine Marketing ◽

Travel And Tourism ◽

Tourism Sector ◽

On Line ◽

Online Travel ◽

Business Challenges ◽

Modern Form

The case study showcases ‘morethailand.com’ an e-intermediary in the tourism industry. Based out of Thailand, the firm is in the process of finding a niche for itself through innovative online and offline marketing strategies with the constraint of limited resources. The case study attempts to focus on the e-business challenges in the travel and tourism sector especially in a developing country like Thailand. It specifically highlights the clash between the traditional and modern form of intermediaries in the travel and tourism sector and how it is bound to evolve in the future. A comparison between different approaches to search engine marketing offers an interesting perspective to the literature pertaining to on line e-commerce. An economic view on the case is also presented.

Download Full-text

Morethailand.com – Online Travel Intermediary

Electronic Services ◽

10.4018/978-1-61520-967-5.ch069 ◽

2010 ◽

pp. 1133-1152

Author(s):

Pongsak Hoontrakul ◽

Sunil Sahadev

Keyword(s):

Tourism Industry ◽

Marketing Strategies ◽

Search Engine Marketing ◽

Travel And Tourism ◽

Tourism Sector ◽

On Line ◽

Online Travel ◽

Business Challenges ◽

Modern Form

Download Full-text

A comparison of the tourism sector in Poland and the Czech Republic

Studia Periegetica ◽

10.5604/01.3001.0014.1341 ◽

2020 ◽

Vol 29 (1) ◽

pp. 73-86

Author(s):

Beata Będzik ◽

Sylwia Gołąb

Keyword(s):

Czech Republic ◽

Low Cost ◽

Full Range ◽

Geographical Location ◽

Tourism Industry ◽

The Czech Republic ◽

Travel And Tourism ◽

Tourist Destinations ◽

Tourism Sector ◽

Tourism Services

The aim of the article is to assess the condition of the tourism sector in Poland and in the Czech Republic. Statistical data from various institutions operating in the area of travel and tourism were compared. These statistics were supplemented with data contained in industry reports. In addition, official tourism statistics from both countries were also used. The analysis shows that the Polish tourism industry does not fully use the its potential for development and performs worse than Western European countries. The Czech Republic, despite a smaller population, has a higher indicator of infrastructural equipment, which, given the country’s geographical location, is the key determinant of the development potential of the tourism sector. The Polish tourism industry needs to continue investing in its infrastructure, which, given the country’s geographical location and conditions for tourism, is one of the key factors that affect tourism and drive its development. Online promotion and advertising should also be intensified in order to reach potential tourists and show them the full range of tourism services. Poland and the Czech Republic are not generally perceived as very popular tourist destinations, so people’s awareness of their attractiveness for tourism must be raised. The Internet is a particularly well-suited tool for this purpose, as it can, at a relatively low cost, show that countries like Poland and the Czech Republic can also provide services that satisfy the needs of various tourists.

Download Full-text

Impact of the COVID-19 Pandemic on Global Tourism: A Synthetic Analysis

African Journal of Hospitality, Tourism and Leisure ◽

10.46222/ajhtl.19770720-129 ◽

2021 ◽

pp. 727-741

Author(s):

Le Thanh Tung

Keyword(s):

High Sensitivity ◽

Tourism Industry ◽

Economic Sectors ◽

Travel And Tourism ◽

Study Results ◽

Global Tourism ◽

Negative Impacts ◽

The Empirical Analysis ◽

Descriptive Statistical Analysis

The study aimed to analyse the general impact of the COVID-19 pandemic on global tourism. Obviously, the world tourism industry has been received unprecedented damages never ever seen before. The thematic analysis approach, comparative research method and descriptive statistical analysis are used to investigate the effects of this pandemic. In general, the empirical analysis results show having a high sensitivity to diseases, global tourism is considered as one of the hardest economic sectors hit by the COVID-19 pandemic outbreak. First, these huge losses in revenue are still ongoing because the pandemic is fastly spreading worldwide. The hurts of global tourism are serious and can put the whole travel and tourism industry in long-term disruptions. Second, although global tourism has proven strong resilience in response to other previous crises, the results suggest that the negative impacts of this pandemic will longer-lasting expand on would tourism industry compared to others. Third, the analysis result highlights that the countries need robust and urgent solutions for global tourism to reduce the huge losses received from this pandemic. However, this pandemic can have potential long-term changes in customer behaviors and the supply chain in global tourism to help efficiently combat risks from epidemics in the future. Finally, the study results suggest some implications to policymakers and business people in the reconstruction of the tourism industry in countries in the coming time.

Download Full-text

Developing Hospitality, Travel and Tourism Industry through University Curriculum (Assessed Internship Programs and Part-Time Work Schemes)

10.31124/advance.16534239 ◽

2021 ◽

Author(s):

Ali Hyasat

Keyword(s):

Tourism Industry ◽

Education Programs ◽

New Graduates ◽

Travel And Tourism ◽

University Curriculum ◽

Tourism Sector ◽

Time Work ◽

Part Time ◽

Hospitality And Tourism ◽

Internship Programs

The purpose of the study was to identify and rank the most important skills expected by the hospitality and tourism employers from new graduates for working in the hospitality and tourism sector on giving direction to the improvement of hospitality and tourism higher education programs in Jordan.

Download Full-text

Developing Hospitality, Travel and Tourism Industry through University Curriculum (Assessed Internship Programs and Part-Time Work Schemes)

10.31124/advance.16534239.v1 ◽

2021 ◽

Author(s):

Ali Hyasat

Keyword(s):

Tourism Industry ◽

Education Programs ◽

New Graduates ◽

Travel And Tourism ◽

University Curriculum ◽

Tourism Sector ◽

Time Work ◽

Part Time ◽

Hospitality And Tourism ◽

Internship Programs

Download Full-text

Leadership challenges for Indian hospitality industry during COVID-19 pandemic

Journal of Hospitality and Tourism Insights ◽

10.1108/jhti-08-2021-0217 ◽

2022 ◽

Vol ahead-of-print (ahead-of-print) ◽

Author(s):

Balvinder Shukla ◽

Tahir Sufi ◽

Manoj Joshi ◽

R. Sujatha

Keyword(s):

Tourism Industry ◽

Social Implications ◽

Future Research ◽

Content Type ◽

Leadership Challenges ◽

General Managers ◽

Special Events ◽

Tourism Sector ◽

Study Results

PurposeThe COVID-19 crisis has affected almost all the global sectors. The hotel industry, however, was hit hardest challenging the leadership. This study, therefore, attempts to explore the challenges hospitality leadership in India face to navigate the crisis. The study additionally addresses how leaders manage the expectations of key stakeholders; communicate hard decisions with employees, pursue strategies for revival and explores the role of technology to survive the crisis.Design/methodology/approachThe study adopts a qualitative approach involving structured interviews with 16 senior hospitality leaders consisting of CEO, vice president, general managers, directors, entrepreneur and general managers from various organisations like hotels, restaurant chains, food services and facilities management services. Data were content analysed involving coding techniques.FindingsThe leadership challenges included making customers and employees feel safe, optimising operations, agility and resilience of leaders, maintaining a balance between stakeholders, managing employee stress and ensuring cash reserves. The study found that leaders manage the expectation of various stakeholders by maintaining balance, demonstrating empathy and agility. The hard decisions are communicated with the employees through involvement, empathy and alleviating stress.Research limitations/implicationsThe study contributes by identifying twelve themes from the participants' responses under five major themes-labelled as leadership challenges, managing stakeholders, communicating with the employees, the role of technology and best practices of surviving the crisis. Future research can be conducted on such sub-themes in different countries.Practical implicationsAs the tourism industry in India is recovering after the second wave, the governments along with all stakeholders, must launch special events for promoting the tourism sector. Safety measures like making vaccination certificates for all tourists and employees of the tourism sector should be made mandatory. Further, special certification following the COVID-19 protocol needs to be introduced for hotels and catering establishments. A fund generated from the sector's direct tax contribution needs to be established to support the employees.Social implicationsThe study has several social implications. The study results can unite all industry stakeholders to shape the post-pandemic era through collaboration. Empathetic leadership can take the industry out of chaos by balancing the interests of the various stakeholders of society. The pandemic has proven that we all are vulnerable to risks and challenges; leaders have a vital role in taking proactive steps to ensure that such uncertainties do not cause unprecedented damage.Originality/valueThis study expanded the research on the hospitality leadership challenges in managing crises in the backdrop of the crisis caused by COVID-19 pandemic. The conceptual model, variables, themes and sub-themes utilised are original contributions to the hospitality literature.

Download Full-text

Public private partnership in Delhi Tourism – a case study of Delhi Tourism and Transport Development Corporation (DTTDC)

Emerald Emerging Markets Case Studies ◽

10.1108/eemcs-01-2014-0015 ◽

2015 ◽

Vol 5 (4) ◽

pp. 1-19

Author(s):

Yukti Sharma ◽

Reshma Nasreen

Keyword(s):

Public Sector ◽

National Income ◽

Subject Area ◽

Public Private Partnership ◽

Tourism Industry ◽

Clear Understanding ◽

Private Partnership ◽

Content Type ◽

Tourism Sector

Subject area Management Strategy. Study level/applicability Management Graduates and Post-Graduates. Case overview Today, tourism is one of the fastest growing industries throughout the world. The tourism industry plays a very crucial role in the country’s economy, as it not only contributes towards the national income but also brings beneficial spillover directly or indirectly on the other industries. Tourism is the most important source of income for many emerging countries. India, a newly emerging economy, also depends, to a great extent, on tourist income. However, this sector continues to not make optimal contribution in India. In today’s competitive arena, the state tourism corporations must use all possible means to maximise growth and profitability through pegging up the rate of tourist arrivals. There is a general agreement in the tourism industry at the theoretical level about the imperative of a public – private partnership (PPP) in serving this objective. PPP aims to synergise the efforts of the two components in the general development of society and increase in competitiveness. The public–private partnership in tourism industry is at an emerging stage and could be developed in various ways. This case study highlights the key learning from Delhi Tourism’s experience on how PPP can be implemented in the tourism sector. This case study discusses an opportunity for Delhi Tourism which can alter the landscape of the tourism industry of India and also the rejuvenation of Delhi Tourism, a public sector corporation, through PPP. Expected learning outcomes The case will give a clear understanding of the dynamics and environmental factors governing a mixed economy like India. The reasons for the PPP can be analysed through the case. Students can understand the strategic choice of taking a private partner by a public sector in a very dynamic industry, i.e. the tourism sector. Supplementary materials Teaching notes are available for educators only. Please contact your library to gain login details or email [email protected] to request teaching notes.

Download Full-text

Achieving Superior Customer Experience: An Investigation of Multichannel Choices in the Travel and Tourism Industry of an Emerging Market

Journal of Travel Research ◽

10.1177/0047287516677166 ◽

2016 ◽

Vol 56 (8) ◽

pp. 1049-1064 ◽

Cited By ~ 15

Author(s):

Abeer A. Mahrous ◽

Salah S. Hassan

Keyword(s):

Perceived Risk ◽

Multinomial Logistic Regression ◽

Emerging Market ◽

Customer Experience ◽

Sociodemographic Factors ◽

Demographic Variables ◽

Tourism Industry ◽

Travel And Tourism ◽

Tourism Sector ◽

Shopping Enjoyment

The travel and tourism industry is seeking to achieve consistently seamless experience for customers to stay connected with brands. This study offers an analysis of the interconnected customer experience journey based on an understanding of multichannel behavior. In particular, it identifies the psychographic and sociodemographic factors associated with three segments of multichannel consumers: multichannel shoppers, multichannel searchers, and store-prone shoppers of the travel and tourism industry. Data from a sample of 315 customers from the travel and tourism sector in Egypt were collected and analyzed using multinomial logistic regression. The findings indicate that psychographic variables (shopping enjoyment, convenience seeking, customer innovativeness, perceived risk, Internet experience, frequency of travel, and channel experience) and some demographic variables (i.e., age and income) distinguish among the categories of multichannel shoppers, multichannel searchers, and store-prone shoppers. The study concludes with useful insights into the potential for developing multichannel strategy to achieve superior customer experience.

Download Full-text