scholarly journals Relationship Quality Of Health Services With The Level Of Satisfaction Of Hospital Patients

2019 ◽  
Vol 3 (3) ◽  
pp. 113-120
Author(s):  
Nuraeni ◽  
Aszrul AB ◽  
Haerani
Keyword(s):  
Patient Satisfaction ◽  
Health Services ◽  
Health Workers ◽  
Service Reliability ◽  
Chi Square ◽  
Cross Sectional ◽  
Physical Evidence ◽  
Quality Of Health Services ◽  
The Relationship

Patient satisfaction is a patient's level of feeling that arises as a result of the performance of health services obtained after the patient compares with what he expected so that patient satisfaction is needed quality service. The purpose of this study is to determine the relationship between the quality of health services and the level of patient satisfaction. This study uses an analytical research design with a cross-sectional approach. The sample in this study were 47 respondents. The study was analyzed using chi-square test results of the study showed that the independent variable that is the perception of the quality of health services consisting of five dimensions has a relationship with patient satisfaction is reliability with p = 0.000, responsiveness with p = 0.000, guarantee with p = 0.002, empathy with p = 0,000 and physical evidence with p = 0,000. The conclusion of this study is the relationship between the quality of service reliability with patient satisfaction, there is a responsive relationship with patient satisfaction, there is a guaranteed relationship with patient satisfaction, there is an empathy relationship with patient satisfaction and there is a relationship of physical evidence with patient satisfaction. The advice is expected to health workers to continue to improve the quality of health services in order to achieve patient satisfaction.

ANALYSIS OF THE RELATIONSHIP BETWEEN SERVICE QUALITY AND PATIENT SATISFACTION IN POLYCLINIC ACUPUNCTURE AND HERBS LKTM PALEMBANG

2021 ◽  
Vol 7 (1) ◽  
pp. 35-42
Author(s):  
Nurehan Maulana ◽  
Leni Novianti ◽  
Sutriyati Sutriyati
Keyword(s):  
Patient Satisfaction ◽  
Health Services ◽  
Health Workers ◽  
Active Role ◽  
P Value ◽  
Chi Square ◽  
Cross Sectional ◽  
Cross Sectional Design ◽  
The Relationship

Background: Satisfactory and quality service will form patients/customers loyalty, and satisfaction is very closely related to word of mouth. The next effect will continue on the process of forming an improved image of health care agencies. The standard of patient satisfaction in health services is set nationally by the Ministry of Health at a minimum for patient satisfaction, which is above 95%. The purpose of this study is to find out the relationship between the quality of service in aspects of staff attitude, service facilities, and rates/fees with patient satisfaction in polyclinic acupuncture and herbal LKTM Palembang. Methods: This research is quantitative and uses an analytic survey with a cross sectional design. The sample in this study were all patients of the Palembang Community Traditional Health Workshop (LKTM) in 2020 who visited during the study period, numbering 85 people. Result: Based on the results of the study, 62.4% expressed satisfaction with the services in Polyclinic Acupuncture and Herbs (LKTM). The dimension that needs to be improved is the Assurance dimension in the officer's capability section. Based on the result of Chi-Square statistical test, the level of patients satisfaction to the service attitude of the officer, with a p-value of 0.000. Recommendation: for LKTM Palembang, it is expected to improve the quality of existing health workers and always play an active role in health services, maintain existing facilities, and review the costs set.

The Associated Factors Due Satisfaction of BPJS Services in Hospital Hikmah of Makassar

2021 ◽  
Vol 4 (2) ◽  
pp. 232-238
Author(s):  
Andi Nailah Amirullah ◽  
Yuliani ◽  
Nurhidayat
Keyword(s):  
Health Services ◽  
Health Workers ◽  
Sampling Technique ◽  
Health Care Facilities ◽  
Chi Square ◽  
Cross Sectional ◽  
Care Facilities ◽  
Chi Square Test ◽  
Quality Of Health Services

Health care facilities are expected to provide satisfactory services in hospitals. Have not being able to provide the maximum service expected by service users is the problem often faced by hospitals. Where the main assessment of the quality of health services is patient satisfaction. Based on a preliminary study at the RS Hikmah Makassar, it was found that more people were dissatisfied with health services. The purpose of this study was to find out the factors related to BPJS service satisfaction in BPJS Health participants at Hospital Hikmah of Makassar. The research design used Cross-Sectional. The population is 426 people. The sample in this study were some participants who used BPJS cards in Hospital Hikmah Of Makassar as many as 81 people, taking samples by purposive sampling technique. This research was conducted in May - June 2019. Data was collected with Questioner and analysed with the Chi-Square test. The results showed that there was a relationship between BPJS administration services, doctors and nurses services, supporting examination services and drug services with the satisfaction of BPJS services for BPJS Health participants in Hospital Hikmah of Makassar. The study suggested to health workers provide patients with a more friendly attitude and attention to patients recipients of health services.

Relationship between the Responsiveness of Service Providers with Patient Satisfaction at Three Conventional Radiography Services in Denpasar

2016 ◽  
pp. 75
Author(s):  
Cokorda Istri Ariwidyastuti ◽  
P.P. Januraga ◽  
Dyah Pradnyaparamita Duarsa
Keyword(s):  
Patient Satisfaction ◽  
Service Providers ◽  
Univariate Analysis ◽  
Conventional Radiography ◽  
Cross Sectional Survey ◽  
Chi Square ◽  
Cross Sectional ◽  
Chi Square Test ◽  
The Relationship

Background and purpose: Patient satisfaction, including on radiography services, is an important component of health care provision. Surveys on patient satisfaction have been carried out particularly in government hospitals, but a more detailed study to determine the relationship between patient satisfaction with the responsiveness of service providers has yet to be carried out. This study aims to determine the relationship between the six domains of responsiveness of service providers and outpatient satisfaction at three conventional radiography facilities in Denpasar.Methods: Study was conducted by cross-sectional survey of 158 respondents selected consecutively in three conventional radiography services, namely a government hospital, a private hospital and a private radiology clinic. Data were collected through interviews using modified questionnaires on responsiveness from WHO. Data were analyzed by univariate, bivariate (chi-square test) and multivariate logistic regression method.Results: Univariate analysis indicated that patient satisfaction was 69% but still below the minimum service standards (>80,0%). Multivariate analysis showed that factors associated with satisfaction were the domain of attention (AOR= 3.77; 95%CI: 1.62-8.76), the quality of infrastructure (AOR=4.57; 95%CI: 1.61-12.93) and communication (AOR=6.30; 95%CI: 1.75-22.64).Conclusion: Patient satisfaction was generally still below the standard. Domains of responsiveness associated with patient satisfaction were the quality of infrastructure, level of attention and communication skills of service providers.

scholarly journals MUTU PELAYANAN DAN KEPUASAN PASIEN DI INSTALASI RAWAT INAP RUANG DAHLIA RSUD KOTA MADIUN

2018 ◽  
Vol 3 (1) ◽  
pp. 21
Author(s):  
Suhadi Prayitno
Keyword(s):  
Quality Of Service ◽  
Patient Satisfaction ◽  
Service Quality ◽  
Cross Sectional Study ◽  
Bivariate Analysis ◽  
Chi Square ◽  
Cross Sectional ◽  
Quality Of Health Services ◽  
Improve Patient

Service efforts undertaken by the Hospital was to improve the quality of health services quality and affordable by the community in order to improve public health status.Quality of service should be done by Hospital to improve patient satisfaction as a service user. The objective was to analyze association between service quality and patient satisfaction at Dahlia room,Regional Public Hospital Madiun .An observational analysis was conducted with cross-sectional study design. Samples were 78 using purposive sampling techniques. Data were analyzed by chi-square. This study showed that 56,4% respondents said that the quality of service was good. There were 52,6% respondents not satisfied with quality of service. Bivariate analysis showed association between service quality and patient satisfaction (p=0,014). There were an association between service quality and patient satisfaction. Madiun City General Hospital should improve the quality of service so that all patients are satisfied with the services provided.

scholarly journals HUBUNGAN DIMENSI KUALITAS PELAYANAN DENGAN KEPUASAN PASIEN RAWAT INAP PADA RSUP DR TADJUDDIN CHALID MAKASSAR

2021 ◽  
Vol 7 (2) ◽  
pp. 90
Author(s):  
Nurhasma Nurhasma ◽  
Andi Syamsul Rijal ◽  
Rahmawati Azis
Keyword(s):  
Patient Satisfaction ◽  
Health Services ◽  
Hospital Data ◽  
Chi Square ◽  
Test Analysis ◽  
Chi Square Test ◽  
Standard Set ◽  
Quality Of Health Services ◽  
The Government

Quality in a Hospital Service is closely related to Inpatient Patient Satisfaction in Hospitals in Indonesia. Patient satisfaction is one of the important indicators to control the quality of health services in hospitals. The results of the study indicate that the level of patient satisfaction in several hospitals in Indonesia is still below the standard set by the government (>90%). The purpose of this study was to determine the relationship between the dimensions of the quality of health services with the satisfaction of inpatients at the hospital. Data analysis used univariate, bivariate (Chi-Square test) and multivariate (Logistic Regression test) analysis. The results showed that the level of patient satisfaction was 96.6%, this means that the satisfaction level of inpatients in hospitals in Indonesia is good because it meets the customer satisfaction standards set by the Indonesian Ministry of Health (>90%). Multivariate analysis showed a significant relationship between, service, environment and hospital facilities. The results of this study can be concluded that the quality of health services received by atients is very influential on patient satisfaction itself

scholarly journals PERSEPSI PASIEN RAWAT JALAN TERHADAP KUALITAS PELAYANAN DI RUMAH SAKIT

2018 ◽  
Vol 46 (4) ◽  
Author(s):  
Made Lely ◽  
Tati Suryati
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Health Services ◽  
Care Facility ◽  
Health Care Facility ◽  
Data Retrieval ◽  
Cross Sectional ◽  
Quality Of Health Services ◽  
Cross Sectional Design

ABSTRACT  Development in the health field today in addition to aiming for healing and recovery also to improve health and prevent the incidence of a disease in the community. The hospital is a place to provide health services for the community. The quality of health services can be seen from several perspectives: the perspective of the health care provider, the perspectives of the funder, the perspective of the owner of the health care facility and the patient's perspective. While patient satisfaction is the level of satisfaction experienced by patients after using health services. Quality of health services and customer satisfaction are the indicators of hospital service success. The purpose of this study was to know the description of patient satisfaction of referral of outpatient at District Hospital, Regional Hospital and Provincial Hospital. The study was conducted with cross sectional design, using questionnaire instrument. The respondent is an outpatient at the hospital who has finished receiving the service or finished treatment at the hospital, where if the patient age ≤ 15 years or difficult to communicate there must be a companion. Data retrieval is done by direct interviews to the patient or the patient's companion. The result of the research shows the description of satisfaction respondent/outpatient exit interview in the hospital that overall more than 80% of respondents /outpatient satisfied to service given in the hospital. Respondents/outpatients who work more satisfied than those who do not work, and non-PBI participants are more satisfied than the PBI participants. The conclusions of this study, most of the respondents / outpatients in hospitals are satisfied with the services provided by the hospital.   Keywords: outpatient perception, service quality, hospital

scholarly journals Hubungan Pelayanan Kesehatan terhadap Persepsi Lansia Mengenai Posyandu Lansia

2020 ◽  
Vol 8 (2) ◽  
pp. 94-101
Author(s):  
Santoso Budi Rohayu
Keyword(s):  
Health Services ◽  
Health Workers ◽  
The Elderly ◽  
Cross Sectional ◽  
Healthy Life ◽  
Gender Education ◽  
Spearman Test ◽  
The Village ◽  
The Relationship

Health services are efforts to prevent and cure disease and restore health to family groups and communities. The purpose of this study was to determine and identify the relationship between health services and perceptions of the elderly in Sekuru Tuare Village, the area of the Sekban Health Center, Fakfak Regency. The research method used was non-experimental research with a cross sectional research design. The samples taken were 25 respondents who had been adjusted to the inclusion criteria. Data were collected using a questionnaire that has been tested for validity, and analyzed using the Rank Spearman test. The results showed that there was no relationship between gender, education, and occupation with perceptions of the elderly in elderly posyandu services.The results of the analysis using SPSS 22 obtained ρ value 0.01 (α 0.05), thus there was no significant relationship between health services and perceptions. elderly about posyandu for elderly in the village of Sekuru Tuare expansion. It is hoped that the Puskesmas As program implementers, through health workers and elderly posyandu cadres it can improve the quality and quantity of services according to the needs and desires of the elderly so that a healthy standard of living and knowledge of the importance of posyandu among the elderly can increase.                                                                 Keywords: Quality of healthy life, health services, Elderly Perception

scholarly journals MUTU PELAYANAN KESEHATAN TERHADAP KEPUASAN PASIEN DI PUSAT KESEHATAN ANGKATAN DARAT (PUSKESAD) POLKES KABUPATEN TAKALAR

2018 ◽  
Vol 3 (2) ◽  
pp. 102
Author(s):  
Ali Imran Thamrin ◽  
Andi Alim Bagu ◽  
Yuliana Baharuddin
Keyword(s):  
Patient Satisfaction ◽  
Health Service ◽  
Health Services ◽  
Health Center ◽  
Service Providers ◽  
Bivariate Analysis ◽  
P Value ◽  
Cross Sectional ◽  
Quality Of Health Services

The quality of  health services is one of main focus for community. Awareness of the quality of health services is increasing with the demand for improving the quality from service providers and  community as a service user. The quality of health services greatly affects patient satisfaction. The design of this study is analytic survey research with cross sectional approach. The purpose of this study  is to know the relation of quality of health service to patient satisfaction at Army Health Center (PUSKESAD) POLKES of Takalar Regency in 2017. The research is conducted at Army Health Center (PUSKESAD) POLKES Takalar District. The sample in this study are patients who treated at the Army Health Center (PUSKESAD) POLKES Takalar District in June of 2017 as many as 94 people using a simple random sampling technique. Data analysis in this research is univariate and bivariate analysis using chi square test. The results showed that there was a significant correlation between health service quality based on indicator physical appearance, reliability, responsiveness, assurance, and empathy with patient satisfaction with each p value = 0,000. It is hoped  that the Army Health Center (PUSKESAD) POLKES can improve the quality of health services and the confidence of patients in utilizing health services more increase.

scholarly journals HUBUNGAN KEPUASAN PASIEN DENGAN LOYALITAS MEMANFAATKAN KEMBALI JASA PELAYANAN KESEHATAN DI PUSKESMAS SAWAH LEBAR KOTA BENGKULU

2017 ◽  
Vol 24 (2) ◽  
pp. 61-68
Author(s):  
Septi Andrianti
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Health Services ◽  
Health Center ◽  
Random Sampling ◽  
Simple Random Sampling ◽  
Chi Square ◽  
Cross Sectional ◽  
Population Total ◽  
The Relationship

The Relationship  between  Patient  Satisfaction  with  Loyalty  in  Using Health  Services  in  Sawah  Lebar  Public  Health  Center  BengkuluABSTRAKPuskesmas merupakan salah satu dari sekian banyak sarana kesehatan yang dimanfaatkan masyarakat. Puskesmas merupakan fasilitas pelayanan kesehatan yang paling dekat dengan masyarakat dan berperan dalam menjalankan pelayanan dasar. Masalah dalam penelitian ini adalah menurunnya jumlah kunjungan pasien. Tujuan dari penelitian ini adalah hubungan antara kepuasan pasien dan loyalitas penggunaan kembali layanan kesehatan Jenis penelitian ini bersifat cross sectional. Populasi berjumlah 12.234 orang. Teknik sampling menggunakan simple random sampling dan didapatkan jumlah sampel sebesar 100 responden. Data yang digunakan dalam penelitian ini adalah data primer. Analisis data dalam penelitian ini menggunakan analisis data univariat dan bivariat dengan menggunakan uji statistik chi-square pada tingkat signifikansi 0,05. Hasil penelitian ini adalah mayoritas responden (62,0%) yang tidak puas, mayoritas responden (59,0%) bersikap loyal, dan ada yang hubungan yang signifikan antara kepuasan pasien dan loyalitas penggunaan kembali layanan. Penelitian ini bisa menjadi acuan untuk memperbaiki perawatan kesehatan yang lebih baik dan pelayanan kesehatan yang prima. Kata Kunci : jasa pelayanan kesehatan, kepuasan pasien, loyalitas. ABSTRACTPublic health center (PHC) is one of the many health facilities utilized by people. PHC is a health-care facility closest to the community and to have a role in running basic services. The problem in this research was the decline in the number of patient visits. The purpose of the study was the relationship of patient satisfaction and loyalty reuse of healthcare service This type of research was cross sectional. A population total was 12.234 people. Teknik sampling was simple random sampling and sampel total was 100 respondents. Data used in the study was primary data. Analysis of the data in this study used univariate and bivariate analysises. Data analysed with chi square statistic test at signifsticance level of 0.05. The results of this study were the majority of respondents (62.0%) who were not satisfied, majority of respondents (59.0%) were loyal, and that there was a significant relationship between patient satisfaction and loyalty reuse of services. This research can be a reference to improve health care better and excellent health care. Keywords : health services, loyalty,  patient satisfaction

scholarly journals Gambaran Informasi dan Tindakan Petugas Kesehatan Terhadap Kepatuhan Berobat Pasien Tuberkulosis di Puskesmas Wilayah Kabupaten Banjar

2020 ◽  
Vol 7 (2) ◽  
pp. 166
Author(s):  
Kesty Aprini ◽  
Nurlely Nurlely ◽  
Nani Kartinah
Keyword(s):  
Health Services ◽  
Patient Compliance ◽  
Health Workers ◽  
Treatment Compliance ◽  
Patient Treatment ◽  
Cross Sectional ◽  
Care Workers ◽  
Study Characteristics ◽  
Quality Of Health Services

Petugas kesehatan mempunyai pengaruh terhadap kualitas pelayanan kesehatan, termasuk pelayanan kesehatan terhadap pasien TB yang akan berpengaruh terhadap kepatuhan berobat.  Tujuan penelitian ini menentukan persentase petugas kesehatan kategori baik, cukup, kurang dalam memberikan informasi dan tindakan terhadap pasien tuberkulosisdi Kabupaten Banjar. Penelitian ini dilakukan terhadap 97 petugas kesehatan dengan pendekatan cross sectional menggunakan kuesioner. Subjek pada penelitian ini yaitu tim program TB (Dokter, Perawat, Petugas lab) dan Apoteker/AA. Penilaian dilakukan terhadap karakteristik petugas, informasi dan tindakan yang diberikan petugas kesehatan terhadap kepatuhan berobat pasien TB yaitu dikategorikan baik, cukup dan kurang. Hasil penelitian pada karakteristik petugas kesehatan yaitu jenis kelamin perempuan sebanyak 68 orang, kategori umur >30 tahun sebanyak 57 orang, pendidikan terakhir yang paling banyak yaitu D3 sebanyak 47 orang, masa jabatan sebagai petugas TB (perawat) yang paling banyak yaitu selama <5 tahun sebanyak 20 orang. Informasi yang diberikan oleh petugas kesehatan terhadap kepatuhan berobat pasien TB dalam kategori baik yaitu 61 (62,88%)  petugas kesehatan dan tindakan petugas TB sebanyak 47 (48,46%) petugas kesehatan. Oleh karena itu petugas kesehatan perlu memperhatikan lagi terkait kinerja pelayanan kesehatan agar informasi dan tindakan terhadap kepatuhan berobat pasien TB jauh lebih baik Health workers have an influence on the quality of health services, including health services for TB patients which will affect treatment compliance. The purpose of this study was to determine percentage of health workers in good, sufficient, and inadequate categories in providing information and action on tuberculosis patients in Banjar District. This research was conducted on 97 health workers with a cross sectional approach using a questionnaire. The subjects in this study were TB team programs which consist of Doctors, Nurses, Lab Officers and Pharmacists/Pharmacist assistant. An assessment was made of  staff characteristics, information and actions given by health workers to TB patient treatment was categorized as good, sufficient and lacking. Thye result of this study characteristics on health workers are female sex which were  68 people, age categories>30 years as many as 57 people, the most recent education is D3 which were 47 people, while the longest term as TB officers (nurses) was for less than 5 years which were 20 people. Information provided by health workers on TB patient compliance in the good category was 61 (62.88%) health workers and the actions of TB workers were 47 (48.46%) health workers. Therefore, it is necessary to pay more attention to the performance of health services so that information and actions on TB patient compliance more better Keywords: TB Health care workers, Tuberculosis, Information, Action

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