scholarly journals Airport level of service: A model according to departing passengers’ perceptions at a small-sized airport

2017 ◽  
Vol 7 (1) ◽  
pp. 65 ◽  
Author(s):  
Max Well Elias Gonçalves ◽  
Mauro Caetano
Keyword(s):  
Factor Analysis ◽  
Conceptual Model ◽  
Exploratory Factor Analysis ◽  
Air Transportation ◽  
Service Evaluation ◽  
Three Dimensions ◽  
Level Of Service ◽  
Relative Importance ◽  
Transportation Management ◽  
Management Perspective

Purpose: This study proposes a conceptual model of level of service evaluation to a small-sized airport with a focus on departing passengers.Design/Methodology: The variables selected to compose the model were chosen according to their adequacy to departing passengers and the airport’s characteristics. A survey was conducted, and, posteriorly, exploratory factor analysis was used in order to verify the adequacy of the conceptual model proposed and also to improve it according to the results obtained.Findings: The results show that the level of service of the airport is composed of three dimensions: airport characteristics, passenger processing, and prices. The relative importance of the dimensions according to their contribution to the composition of the airport’s overall level of service was also determined.Originality/value: The paper combines theoretical and practical findings in a model for level of service evaluation to a small-sized airport from an air transportation management perspective.

scholarly journals A Model Of The Underlying Philosophy And Criteria For Effective Implementation Of Performance Management

2006 ◽  
Vol 4 (1) ◽  
Author(s):  
C. M. Whitford ◽  
W. J. Coetsee
Keyword(s):  
Factor Analysis ◽  
Performance Management ◽  
Exploratory Factor Analysis ◽  
Best Practice ◽  
Three Dimensions ◽  
Convenience Sample ◽  
Effective Implementation

The objective of this study was to develop a model that assists organisations in implementing performance management effectively. A model describing the philosophical paradigm underpinning best practice in performance management and the criteria for effective implementation of performance management was developed. The sample used in this study was a convenience sample of 615 employees. Exploratory factor analysis revealed three reliable philosophical dimensions. Moderate correlations were found between the three dimensions and some of the implementation criteria.

Does restaurant performance meet customers' expectations? An assessment of restaurant service quality using a modified DINESERV approach

2010 ◽  
Vol 16 (2) ◽  
pp. 181-195
Author(s):  
Suzana Marković ◽  
Sanja Raspor ◽  
Klaudio Šegarić
Keyword(s):  
Factor Analysis ◽  
Service Quality ◽  
Reliability Analysis ◽  
Empirical Research ◽  
Exploratory Factor Analysis ◽  
Primary Data ◽  
Level Of Service ◽  
Effective Strategy ◽  
Empirical Results ◽  
Two Factors

The purpose of this study is to determine restaurant service quality. The aims are to: (a) assess customers’ expectations and perceptions, (b) establish the significance of difference between perceived and expected service quality, (c) identify the number of dimensions for expectations and perceptions scales of modified DINESERV model, (d) test the reliability of the applied DINESERV model. The empirical research was conducted using primary data. The questionnaire is based on Stevens et al. (1995) and Andaleeb and Conway’s (2006) research. In order to meet survey goals, descriptive, bivariate and multivariate (exploratory factor analysis and reliability analysis) statistical analyses were conducted. The empirical results show that expectations scores are higher than perceptions scores, which indicate low level of service quality. Furthermore, this study identified seven factors that best explain customers’ expectations and two factors that best explain customers’ perceptions regarding restaurant service. The results of this study would help management identify the strengths and weaknesses of service quality and implement an effective strategy to meet the customers’ expectations.

scholarly journals World-Class Managers: a Pilot Tuning Project-based on Generic Competences

2019 ◽  
Vol 12 (2) ◽  
pp. 71-81
Author(s):  
Luis David Delgado Vélez ◽  
William Camilo Sánchez Torres ◽  
Angel Rodrigo Vélez Bedoya
Keyword(s):  
Factor Analysis ◽  
Exploratory Factor Analysis ◽  
Self Efficacy ◽  
International Markets ◽  
Descriptive Statistics ◽  
Three Dimensions ◽  
Family Education ◽  
The Family ◽  
World Class ◽  
Generic Competences

Introduction. This research evaluates the generic competences of the managers that belong to the 20 World Class Sectors, according to the Productive Transformation Program in Colombia. Method. A survey applied to 280 managers seeks to evaluate the 27 generic competences of the Tuning Project, using descriptive statistics and exploratory factor analysis to measure three dimensions: motivation/commitment, self-efficacy and the competence’s origin. Results. The most necessary skills to boost the positioning of these companies in international markets are the weakest. The findings’ relevance indicates that the managers’ commitment and motivation is greater than the effectiveness in their performance; also, the findings emphasize the family education as one of the main sources of their competences.

scholarly journals Survey on satisfaction and needs of pharmacists in prescription-checking training: a cross-sectional study

2019 ◽  
Author(s):  
Wei Cheng ◽  
Chen Wang ◽  
Jing Ma ◽  
Wen Ji ◽  
Xiangli Yang ◽  
...  
Keyword(s):  
Factor Analysis ◽  
Exploratory Factor Analysis ◽  
Educational Background ◽  
Cross Sectional Study ◽  
Three Dimensions ◽  
Clinical Expertise ◽  
Cross Sectional ◽  
Face To Face ◽  
Key Aspects ◽  
Training Organization

Abstract Background Prescription-checking is becoming increasingly popular in medical institutions, but the prescription-checking ability of pharmacists needs improvement. This study aimed to explore the key aspects of the prescription-checking training and provide an empirical reference for standardizing the prescription-checking training for pharmacists in medical institutions.Methods Trainees who were willing to complete the Likert questionnaire were enrolled in this study. Percentage and composition ratio were used for statistical description. The chi-square test and exploratory factor analysis were used for statistical analysis. A difference with p<0.05 was considered statistically significant.Results The questionnaire had good internal consistency and validity. The overall satisfaction of the trainees was 90%. Three dimensions, training organization, teaching mode as well as consolidation and assessment of knowledge were extracted using exploratory factor analysis. The average examination score of the 20 courses was 89.21±2.62 points. From the perspective of needs, 94.66% of the trainees preferred face-to-face lectures, 89.33% of the trainees expected high professional skills of the lecturers, and 62.27% of the trainees believed that clinical expertise was highly desirable.Conclusion There was a great demand for prescription-checking training among pharmacists. Trainees enrolled in this training showed high satisfaction and good examination results. The key aspects of prescription-checking training were training organization, as well as consolidation and assessment of knowledge. It is recommended to conduct training in a stratified manner according to pharmacists’ educational background, in order to effectively improve their prescription-checking competence. The pharmacists preferred face-to-face lectures and interaction to supplement clinical disease-related knowledge.

Exploring the Dimensionality of the Originality Subscale of the Kirton Adaption-Innovation Inventory

2003 ◽  
Vol 93 (3) ◽  
pp. 883-894 ◽  
Author(s):  
Subin Im ◽  
Michael Y. Hu ◽  
Rex S. Toh
Keyword(s):  
Factor Analysis ◽  
Exploratory Factor Analysis ◽  
Idea Generation ◽  
Three Dimensions ◽  
Correlated Errors ◽  
Chi Square ◽  
Fit Statistics ◽  
Rule Group ◽  
Confirmatory Factor ◽  
Individual Style

The Kirton Adaption-Innovation Inventory, which is a widely used measure of innovative (as opposed to adaptive) cognitive individual style, is believed to have three dimensions: Sufficiency of Originality, Efficiency, and Rule/Group Conformity. Several studies have raised concerns regarding its construct validity, specifically with respect to the Sufficiency of Originality subscale. Within this subscale, exploratory factor analysis identified two distinct subdimensions, Idea Generation and Preference for Change. In this study, we used a sample of 356 household participants (with an average age of 56 yr., average income of $39,700, and average of 15 yr. of education) from the Arkansas Household Research Panel. We then employed Bollen and Grandjean's approach based on confirmatory factor analysis to assess whether there are actually two distinct subdimensions instead of one. Our study shows that within the Sufficiency of Originality subscale, there are indeed two distinct subdimensions, Idea Generation and Preference for Change. Further analyses indicate that dropping double-loaded items identified through exploratory factor analysis significantly improves the fit statistics. Also, allowing correlated errors for the measurement items that belong to the same subdimension can also significantly improve the overall fit of the model based on chi-square statistics.

scholarly journals Development of an informational support questionnaire of transitional care for aged patients with chronic disease

BMJ Open ◽  
2020 ◽  
Vol 10 (11) ◽  
pp. e036573
Author(s):  
Xiaoliu Shi ◽  
Guiling Geng ◽  
Jianing Hua ◽  
Min Cui ◽  
Yuhua Xiao ◽  
...  
Keyword(s):  
Factor Analysis ◽  
Chronic Disease ◽  
Exploratory Factor Analysis ◽  
Transitional Care ◽  
Reliability And Validity ◽  
Three Dimensions ◽  
Secondary Outcome ◽  
Informational Support ◽  
Expert Consultation ◽  
Aged Patients

ObjectivesWe developed an informational support questionnaire of transitional care (ISQTC) for aged patients with chronic disease and investigated its reliability and validity.SettingThis study was conducted in three large general hospitals in Nantong, Jiangsu Province, China.ParticipantsA total of 130 aged patients with chronic diseases, admitted into outpatient and inpatient departments from three hospitals in China, participated in the study. The inclusion criteria were: (1) patients must provide consent to participate; (2) being 60 years and above; (3) being diagnosed with at least one chronic disease and hospitalised more than two times within the last 1 year; (4) being able to listen, speak, read and write. The exclusion criteria were: (1) refusing to participate; (2) language expression and communication barriers (and having no caregiver to assist in participation); (3) being in intensive care or long-term hospitalisation.Primary and secondary outcome measuresThe developed questionnaire was validated and tested for reliability. The content validity of the questionnaire was determined through experts’ interviews and Delphi expert consultation, and the structure validity of the questionnaire was determined by performing exploratory factor analysis. The coefficient of reliability of the questionnaire was measured using Cronbach’s alpha.ResultsThrough Delphi expert consultation and exploratory factor analysis, the questionnaire was reduced from four dimensions and 12 items to three dimensions and 11 items. A total of 130 patients responded to the questionnaire. The alpha coefficient was 0.747.ConclusionThe ISQTC is a reliable and valid instrument for evaluating aged patients with chronic disease in transitional care.Trial registration detailsChiCTR1900020923. The trial was registered on 22 January 2019.

scholarly journals Development, Reliability, and Validity of the“Knowledge-Attitude-Practice” Questionnaire of Foreigners on Traditional Chinese Medicine Treatment

2020 ◽  
Vol 2020 ◽  
pp. 1-10
Author(s):  
Lusha Li ◽  
Junlu Zhang ◽  
Qiaohua Qiao ◽  
Lihong Wu ◽  
Liying Chen
Keyword(s):  
Factor Analysis ◽  
Exploratory Factor Analysis ◽  
Delphi Method ◽  
Reliability And Validity ◽  
Three Dimensions ◽  
Expert Consultation ◽  
Good Reliability ◽  
Expert Opinions ◽  
Attitude And Practice ◽  
Knowledge Attitude And Practice

Objective. To develop a “knowledge-attitude-practice” questionnaire as an evaluating tool of foreigners’ cognition on TCM treatment, so as to promote the internationalization of TCM. Methods. The questionnaire was based on the “knowledge-attitude-practice” model and adjusted by expert consultation using the Delphi method. After conducting a survey among foreigners, Cronbach’s α and exploratory factor analysis were used to test the internal consistency reliability and structural validity of the questionnaire, respectively. Results. A total of 10 experts participated in two rounds of expert consultation. The recovery rates of two rounds of expert consultation form were 100.0%. The coefficient authority in two rounds of expert consultation was 0.87 and 0.88, respectively. The concentration of expert opinions in the knowledge, attitude, and practice dimensions was 3.80 to 4.70 points, 3.70 to 4.50 points, and 3.60 to 4.40 points, respectively, in the first round and 4.30 to 4.80 points, 4.10 to 4.60 points, and 4.00 to 4.50 points, respectively, in the second round. The coefficient of variation in the knowledge, attitude, and practice dimensions was 0.10–0.32, 0.16–0.29, and 0.19–0.35, respectively, in the first round and 0.09–0.19, 0.15–0.25, and 0.16–0.31, respectively, in the second round. The W value and significance test x 2 in the first round were 0.657 and 218.620 while those in the second round were 0.671 and 181.181 P < 0.001 . 8 items were deleted and 1 item was added, and other reserved items were modified according to the statistical analysis results of evaluation items and expert suggestions after the first round and there were no changes after the second round. The revised questionnaire includes three dimensions of knowledge, attitude, and practice, with a total of 30 items. After translating the questionnaire into English, it was conducted in 176 foreigners. Cronbach’s α coefficient of the total questionnaire, knowledge dimension, attitude dimension, and practice dimension was 0.908, 0.781, 0.823, and 0.918, respectively. Exploratory factor analysis extracted 3 factors with a cumulative contribution of 54.090%. After testing reliability and validity, 1 item was deleted, leaving 29 items. Conclusions. After two rounds of expert consultation based on the Delphi method, the results of expert authority, expert coordination, and expert opinions’ concentration were promising, and the expert consultation results were reliable. The “knowledge-attitude-practice” questionnaire of foreigners on TCM treatment in English had good reliability and validity and can evaluate foreigners’ cognition on TCM treatment.

scholarly journals Developing the Social Empathy Index: An Exploratory Factor Analysis

10.18060/2042 ◽  
2012 ◽  
Vol 13 (3) ◽  
pp. 541-560 ◽  
Author(s):  
Elizabeth A. Segal ◽  
M. Alex Wagaman ◽  
Karen E. Gerdes
Keyword(s):  
Factor Analysis ◽  
Conceptual Model ◽  
Exploratory Factor Analysis ◽  
Well Being ◽  
Societal Change ◽  
The Social ◽  
Social Empathy ◽  
Racial Ethnic ◽  
Insight Into

Social empathy, the ability to understand people from different socioeconomic classes and racial/ethnic backgrounds, with insight into the context of institutionalized inequalities and disparities, can inspire positive societal change and promote social well-being. The value of teaching social empathy and creating interventions that promote social empathy is enhanced by the ability to measure and assess it. This article provides a validation of the Social Empathy Index, a tool that practitioners can easily use to assess individuals’ levels of interpersonal and social empathy. An exploratory factor analysis was used to validate the instrument and confirm the conceptual model for social empathy.

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