The Role of Micro-Blogging in Responding to Corporate Controversy

Author(s):  
Megan Lambert ◽  
Stephanie Vie

Over the past two decades, social media has transformed personal and professional communication. The distributed nature of social media has contributed to its widespread dissemination, enabling individuals to discover, share, and comment on social issues and events happening around the world. In particular, the affordances of micro-blogging have enabled frequent and accessible communication between corporations and their consumers; thus, crisis response is an especially important use of micro-blogging sites such as Twitter for corporations. This chapter explores ways micro-blogging can be used to respond to corporate controversies and the public outrage brought on by such controversy as expressed through social media. Using the official Twitter accounts of corporations dealing with controversy as sites of analysis, the authors analyze how these corporations use their official Twitter accounts to respond to controversy and provide insight into the roles micro-blogging can play in responding to corporate crisis.

2020 ◽  
Vol 13 (2) ◽  
pp. 181-199
Author(s):  
Agnes Kovacs ◽  
Tamas Doczi ◽  
Dunja Antunovic

The Olympic Games are among the most followed events in the world, so athletes who participate there are exceptionally interesting for the media. This research investigated Olympians’ social media use, sport journalists’ attitudes about Olympians’ social media use, and the role of social media in the relationship between Olympians and sport journalists in Hungary. The findings suggest that most Hungarian Olympians do not think that being on social media is an exceptionally key issue in their life, and a significant portion of them do not have public social media pages. However, sport journalists would like to see more information about athletes on social media platforms. The Hungarian case offers not only a general understanding of the athlete–journalist relationship, and the role of social media in it, but also insight into the specific features of the phenomenon in a state-supported, hybrid sport economy.


2015 ◽  
Vol 60 (10) ◽  
pp. 1-16
Author(s):  
Michał Sułkowski

The article describes the role of social media in the information society and the use of them by the public administration. For the analysis there were selected and assessed most popular types of social media. The evaluation included trends in the use of this type of information channels in dissemination of statistical knowledge as a way to build the image of official statistics in society. Particular attention was paid to their role in the activities of national statistical offices in the world, and especially in the European Union.


Author(s):  
Leticia Bode ◽  
Emily K. Vraga ◽  
Kjerstin Thorson

Chapter 7 tackles the challenges posed by misinformation campaigns and fake news, an issue of growing concern in America and around the world. Following the 2016 U.S. presidential elections, academics and pundits alike struggled to make sense of what happened, and many pointed to the role of fake news and misinformation more broadly in leading voters astray in their assessments of the two major candidates for president. This chapter draws on survey data to investigate how media use in general, and use of social media and partisan media more specifically, affected belief in six fake news stories directly following the 2016 election. The analysis assesses whether use of different types of media affected belief in misinformation—including messages congruent and incongruent with their own candidate preferences—providing insight into what was to blame for belief in fake news in the 2016 elections.


2015 ◽  
Vol 31 (10) ◽  
pp. 30-32 ◽  

Purpose – This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings – This paper notes that, while the public represented on Facebook applies distinct crisis frames in comparison to conventional sources, its frame-setting power is limited. It discovers that it is rather the news media that influences the crisis framing in social media. This paper concludes that the role of the public represented on Facebook appears marginal in comparison to news media that remain a major force in the discursive negotiation of a corporate crisis. Practical implications – The paper provides strategic insights and practical thinking that have influenced some of the world’s leading organizations. Originality/value – The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.


2018 ◽  
Vol 4 (1) ◽  
pp. 205630511775138 ◽  
Author(s):  
Panayiota Tsatsou

The literature embraces several arguments regarding the influence of online communication platforms and practices on communicative, semantic, affective and organisational elements of citizen activism. Although organisational matters are inherent in most discussions in this area, there is a need for empirical insight into under-explored cases of citizen activism that can contribute toward addressing questions about the informal organisation of citizen activism and the associated role of social media. This paper presents an interview study of the role of Facebook in the informal organisation of the Sunflower Movement in Taiwan. The study found that participants in the Sunflower Movement engaged more with Facebook’s information-spreading and information-sharing functions than with its networking affordances. They used these functions to enhance the public’s engagement with the movement and recruit new participants, as well as to initiate, support and coordinate offline action. In addition, in the context of the Sunflower Movement, Facebook appeared to support the largely self-organised and loosely structured character of the coordination of offline action. It also fostered movement participants’ actions and feelings of ‘altruism’ toward other participants as well as their desire to ‘awaken’ other groups and the public at large. Regarding leadership, the study shows that leadership structures still exist in technologically mediated citizen activism, but they are often challenged by activists, while decision-making is a lot more complex and multi-layered than in the past.


2019 ◽  
Vol 58 (2) ◽  
pp. 249-259
Author(s):  
Joseph Acquisto

This essay examines a polemic between two Baudelaire critics of the 1930s, Jean Cassou and Benjamin Fondane, which centered on the relationship of poetry to progressive politics and metaphysics. I argue that a return to Baudelaire's poetry can yield insight into what seems like an impasse in Cassou and Fondane. Baudelaire provides the possibility of realigning metaphysics and politics so that poetry has the potential to become the space in which we can begin to think the two of them together, as opposed to seeing them in unresolvable tension. Or rather, the tension that Baudelaire animates between the two allows us a new way of thinking about the role of esthetics in moments of political crisis. We can in some ways see Baudelaire as responding, avant la lettre, to two of his early twentieth-century readers who correctly perceived his work as the space that breathes a new urgency into the questions of how modern poetry relates to the world from which it springs and in which it intervenes.


2019 ◽  
Vol 2 (3) ◽  
pp. 1
Author(s):  
Qassim Alwan Saeed ◽  
Khairallah Sabhan Abdullah Al-Jubouri

Social media sites have recently gain an essential importance in the contemporary societies، actually، these sites isn't simply a personal or social tool of communication among people، its role had been expanded to become "political"، words such as "Facebook، Twitter and YouTube" are common words in political fields of our modern days since the uprisings of Arab spring، which sometimes called (Facebook revolutions) as a result of the major impact of these sites in broadcasting process of the revolution message over the world by organize and manage the revolution progresses in spite of the governmental ascendance and official prohibition.


2020 ◽  
Vol 11 (SPL1) ◽  
pp. 171-174
Author(s):  
Tarare Toshida ◽  
Chaple Jagruti

The covid-19 resulted in broad range of spread throughout the world in which India has also became a prey of it and in this situation the means of media is extensively inϑluencing the mentality of the people. Media always played a role of loop between society and sources of information. In this epidemic also media is playing a vital role in shaping the reaction in ϑirst place for both good and ill by providing important facts regarding symptoms of Corona virus, preventive measures against the virus and also how to deal with any suspect of disease to overcome covid-19. On the other hand, there are endless people who spread endless rumours overs social media and are adversely affecting life of people but we always count on media because they provide us with valuable answers to our questions, facts and everything in need. Media always remains on top of the line when it comes to stop the out spread of rumours which are surely dangerous kind of information for society. So on our side we should react fairly and maturely to handle the situation to keep it in the favour of humanity and help government not only to ϑight this pandemic but also the info emic.


2019 ◽  
Vol 47 (3) ◽  
pp. 80-91
Author(s):  
V. G. Neiman

The main content of the work consists of certain systematization and addition of longexisting, but eventually deformed and partly lost qualitative ideas about the role of thermal and wind factors that determine the physical mechanism of the World Ocean’s General Circulation System (OGCS). It is noted that the conceptual foundations of the theory of the OGCS in one form or another are contained in the works of many well-known hydrophysicists of the last century, but the aggregate, logically coherent description of the key factors determining the physical model of the OGCS in the public literature is not so easy to find. An attempt is made to clarify and concretize some general ideas about the two key blocks that form the basis of an adequate physical model of the system of oceanic water masses motion in a climatic scale. Attention is drawn to the fact that when analyzing the OGCS it is necessary to take into account not only immediate but also indirect effects of thermal and wind factors on the ocean surface. In conclusion, it is noted that, in the end, by the uneven flow of heat to the surface of the ocean can be explained the nature of both external and almost all internal factors, in one way or another contributing to the excitation of the general, or climatic, ocean circulation.


2019 ◽  
Author(s):  
Laila Fariha Zein ◽  
Adib Rifqi Setiawan

In today’s world, it is easier and easier to stay connected with people who are halfway across the world. Social media and a globalizing economy have created new methods of business, trade and socialization resulting in vast amounts of communication and effecting global commerce. Like her or hate her, Kimberly Noel Kardashian West as known as Kim Kardashian has capitalized on social media platforms and the globalizing economy. Kim is known for two things: famous for doing nothing and infamous for a sex tape. But Kim has not let those things define her. With over 105 million Instagram followers and 57 million Twitter followers, Kim has become a major global influence. Kim has travelled around the world, utilizing the success she has had on social media to teach make-up master classes with professional make-up artist, Mario Dedivanovic. She owns or has licensed several different businesses including: an emoji app, a personal app, a gaming app, a cosmetics line, and a fragrance line. Not to be forgotten, the Kardashian family show, ‘Keeping Up with the Kardashians’ has been on the air for ten years with Kim at the forefront. Kim also has three books: ‘Kardashian Konfidential’, ‘Dollhouse’, and ‘Selfish’. With her rising social media following, Kim has used the platforms to show her support for politicians and causes, particularly, recognition of the Armenian genocide. Kim also recently spoke at the Forbes’ women’s summit. Following the summit, Kim tweeted out her support for a recent movement on Twitter, #freeCyntoiaBrown which advocated for a young woman who claimed to have shot and killed the man who held her captive as a teenage sex slave in self-defense. Kim had her own personal lawyers help out Cyntoia on her case. Kim has also moved beyond advocating for issues within the confines of the United States. As mentioned earlier, she is known for advocating for recognition of the Armenian genocide. In the last two years, her show has made it a point to address the Armenian situation as it was then and as it is now. Kim has been recognized as a global influencer by others across the wordl. We believe Kim has become the same as political leaders when it comes to influencing the public. Kim’s story reveals that the new reality creates a perfect opportunity for mass disturbances or for initiating mass support or mass disapproval. Although Kim is typically viewed for her significance to pop culture, Kim’s business and social media following have placed her deep into the mix of international commerce. As her businesses continue to grow and thrive, we may see more of her influence on international issues and an increase in the commerce from which her businesses benefit.


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