Institutional Transformation and Stakeholders Engagement for Quality Management Model in African Higher Education

2020 ◽  
pp. 217-239
Author(s):  
Olugbemiga Samuel Afolabi ◽  
Felix Omal
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Quality Management System ◽  
University Governance ◽  
Higher Education System ◽  
African Higher Education ◽  
Governance Practices ◽  
Quality Management Model ◽  
The University ◽  
University Council

The introduction of cooperative governance in the post-1994 South African higher education system brought complex stakeholder dynamics in the leadership and governance of university governing councils. A major concern of these changes was to institutionalize quality management systems. However, these changes brought its own complexities. Key features of this complexity revolved around cooperation and information sharing in the university governance in spite of ideological differences. Using the concept of culture developed from a multi-theoretical approach and data collected from institutional documents available in the public domain, interviews with members of the university council, and surveys of university staff, the chapter examines the extent of the relationship between public tolerance and different stakeholders involved in the university governance. This is with a view to recommend the need for effective governance and quality management system based on the professionalization of governance practices and institutionalized quality management processes.

scholarly journals TOTAL QUALITY MANAGEMENT IN MOROCCAN UNIVERSITIES : READING IN THE REALITY OF PRACTICE IN THE LIGHT OF INTERNATIONAL EXPÉRIENCES

2021 ◽  
Vol 03 (03) ◽  
pp. 247-257
Author(s):  
Saadia LADBES
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Total Quality Management ◽  
The State ◽  
Total Quality ◽  
Management Planning ◽  
Higher Education System ◽  
International Experiences ◽  
The Difference ◽  
The University

In Morocco, there is a crisis that has not yet found its way to serious and decisive treatment, which is the output crisis of the higher education system. Though the successive public policies seek to contain correctional projects and initiatives, they have not made the difference, and have not set out effective and efficient tracks in developing mechanisms for evaluation, development and reconstruction, to produce educational and learning outputs that contribute to the real takeover of the State's development aspirations. The weak capacity of Moroccan universities to respond rapidly to the global, economic, cultural and technological variables imposed by globalization and securing the conditions for social, economic, political and security stability of the state, requires bypassing through advanced science-based treatment of quality and value of achievement. The issue of total quality management in higher education institutions may be raised by including international experiences that have succeeded to curb the regulatory and administrative failure of its educational institutions, to enhance the chances of Moroccan universities to transfer higher education in Morocco from traditional measure to modern measure by applying quality control standards in management, planning and implementation, in accordance with a strategy that is supported by the State and the University.

scholarly journals Ignorance Of Total Quality Management In Higher Education In The 21st Century

2011 ◽  
Vol 13 (2) ◽  
pp. 49
Author(s):  
Taghi Jabbarifar
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Total Quality Management ◽  
Education System ◽  
Quality Management System ◽  
Cultural Development ◽  
Total Quality ◽  
Higher Education System ◽  
Development Policies ◽  
Research Goal

This article attempts to look at the range of contributions of total quality management. The higher education system is one of the key elements in the realization of sustained total quality management and socio-cultural development policies. University research centers and higher education institutes are in charge of training expert personnel and scholars while providing qualified services. Therefore, through its output, the higher education system paves the way for development. India needs to examine its concern with making its institutions qualitative and competitive by world standards. Thus, both the students and industry have become quality conscious. Quality improvement involves statistical tools, consumer research, goal-setting, teamwork, problem-solving, human recourse development, and strategic planning. A vision statement communicates key values for today as well as for the future. Implementation of a quality management system should be done, preferably with the help of a consultant to ensure success. In other words, higher education should prove its efficiency by responding to the needs of the country's development and by offering relevant outcomes.

University on the Border: Crisis of authority and precarity

2021 ◽  
Keyword(s):  
Higher Education ◽  
South African ◽  
Education System ◽  
Social Institution ◽  
The South ◽  
Higher Education System ◽  
African Higher Education ◽  
The University ◽  
South African Higher Education

The volume explores and thinks through the process of decolonising the South African higher education system by examining #MustFall. The text offers theoretical insights from a historical, contemporary and multidisciplinary lens, while examining the embedded meanings of the university as an institution, idea and set of practices to show the shifts and changes that were inaugurated by #MustFall along with the historicities that define the university both locally and globally. The retro- and prospective insights presented in the book surface the crisis of authority that places the university in a state of precarity, which is framed in the book as the ‘border’. The volume proposes the concept of the ‘border’ (recognising its conceptual and analytical dynamism) as a generative space that can facilitate new imaginaries and articulations of this social institution: the university.

EFFICIENT QUALITY MANAGEMENT OF EDUCATION THROUGH QMS IDEOLOGY

2019 ◽  
pp. 75-83
Author(s):  
Marina Omurbekova
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Educational Institutions ◽  
Quality Of Education ◽  
Kyrgyz Republic ◽  
Higher Education System ◽  
Current State

Annotation: The article discusses the current state of quality management systems in universities of Kyrgyzstan, their main characteristics, and also offers some recommendations for improving the quality management of education based on the QMS. Special emphasis is placed on the premises of the formation of a quality management system in the conditions of development of the higher education system of the Kyrgyz Republic. It is noted that until now there are no regulatory documents regulating the choice of one of the models of the quality management system in higher education. Educational institutions have the right to choose a model for the formation of a quality management system. The authorselected the main problems of the current state of education quality management in higher educational institutions of the Kyrgyz Republic. Based on the analysis, were proposed specific ways and directions of work in order to improve the quality of education based on quality management. It is emphasized that in modern conditions the introduction of a quality management system guarantees the quality of education and increases the competitiveness of universities.

scholarly journals Improving Institutional Stakeholder Governance Practices in the University Council: Membership Strategies and Policies

2018 ◽  
Vol 6 (1) ◽  
pp. 115-131
Author(s):  
Felix Omal ◽  
Amasa Philip Ndofirepi ◽  
Michael Cross
Keyword(s):  
Higher Education ◽  
Governance Mechanisms ◽  
Stakeholder Groups ◽  
Documentary Sources ◽  
Governance Practices ◽  
Institutional Strategies ◽  
Using Data ◽  
The University ◽  
Institutional Stakeholders ◽  
University Council

The post-1994 higher education dispensation has witnessed an increase in the number of institutional stakeholder groups striving to become members of university councils within their particular contexts. As such, they are constantly becoming coalitions of powerful constituencies who seek to influence the running of the council to satisfy stakeholder demands across the university and beyond. Consequently, there is a concern whether institutional stakeholder moves to become a part of the council and is bound to improving governance practices in the universities. This article argues that at the level of the university councils, the institutional strategies, policies and articulation with its different stakeholder groups are critical, using data obtained through the use of documentary sources, interviews and surveys. The results show that institutional stakeholders have strong inclinations towards the governance mechanisms of how individuals become members of the university council, calling for greater professionalization of the governance best practises for improving governance in strongly stakeholder-governed university councils and pointing out possible areas of further research.

scholarly journals Penerapan Manajemen Mutu Terpadu Studi Transformatif pada Perguruan Tinggi

2019 ◽  
Author(s):  
Handi Wahyudi ◽  
Hade Afriansyah ◽  
Rusdinal
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Quality Management System ◽  
Higher Education Management ◽  
Education Standards ◽  
Integrated Education ◽  
Non Profit ◽  
Education Management ◽  
National Education ◽  
The University

With the implementation of integrated education quality management, the quality of national education education standards will be achieved. The quality management system that is implemented with a consistent commitment will provide benefits and success for all stakeholders in higher education institutions. In achieving all the benefits and successes, it needs to be implemented based on the principles of quality management that have been established. Starting the entry of foreign universities to enliven the "competition" that already exists in the country. As one of the institutions of higher education, universities are not only seen as a center for science education, a center in research, and are centered on serving the community only, but besides that the university is able to produce new knowledge in developing community life. Competition, as experienced by companies to earn profits, includes competition in the fields of quality, price and service. The university as a non-profit entity also faces the same thing. In order for all management to run smoothly, it requires knowledge and skills that are integrated in higher education management.

scholarly journals Faktor Pendukung Keberhasilan Penerapan Sistem Penjaminan Mutu Di Perguruan Tinggi

2018 ◽  
Vol 14 (1) ◽  
Author(s):  
Yuli Kartika Dewi
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Education Institution ◽  
Higher Education Institution ◽  
Leadership Model ◽  
Key Factor ◽  
The University ◽  
Main Factor

<p>ABSTRACT The aim of this study is to acknowledge the supporting factors of a successful quality management system, especially in higher education. The core of the Quality Management System is about the system that was issued by the top management to make sure all the processes done properly. ISO 9001 has set out the criteria or requirements for higher education institution applying quality management system. Formerly this standard was applied by manufacturing industries to assure their products fulfill the customer requirements. Furthermore, it would culminate the customer's satisfaction level. Meanwhile, the quality management system regulated by Indonesian Government has had an evolution, especially in the accreditation processes applied for higher education institution, which give small amount of latitude through its many standards to be accomplished by those of which operating in Indonesia. There are some factors that may support and affect the quality management system. Therefore, through this research, the researcher want to quarry the main factor that support the success of quality management system applied in the university. So,: the institution will focus all its energy to work on the key factor that influence the success of the Quality Management System in higher education. This research is applying a qualitative method. The researcher interviews some experts with plenty experiences in pioneering Quality Management System in Bina Nusantara University. As a result, the researcher finds that there many factors that determine the success of quality management system application, some of which are the leader's commitment and competencies, leadership model, excellent process and a solid team.</p><p>Keywords: Quality Management System, higher education, leadership</p>

MODEL MANAJEMEN MUTU MADRASAH KAJIAN DI MIN & MI MA’RIF PAGERAJI PURWOKERTO

2018 ◽  
Vol 19 (1) ◽  
pp. 74-105
Author(s):  
Rohmat Rohmat
Keyword(s):  
Quality Management ◽  
Quality Management System ◽  
Management Model ◽  
Teacher Competence ◽  
Model Quality ◽  
Community Environment ◽  
The Family ◽  
Quality Management Model ◽  
Community Cooperation

Abstract: The quality of madrasah education needs to get serious attention both from process aspect and its result. The quality of madrasah education is also influenced by the family and community environment. This brings with it the need for a review and mapping of the quality management model of education in Madrasah Ibtidaiyah. The Madrasah Ibtidaiyah of Purwokerto and MI Ma'arif Pageraji Purwokerto were chosen to be the subject of this study with the consideration that the school has a good quality management system. This study aims to find the typology of quality management education in MI that is effective so that it can be replicated. Based on the findings of the data, it can be concluded as follows: (1) Quality planning conducted in MIN and MI Ma’arif pageraji Purwokerto through (a) improvement of teacher competence, through OJT activity (on the job trainning), (b) teacher. (c) Development of natural competence matrix. (d) Parent and community cooperation in establishing some madrasah programs. (2) Quality control system conducted in MIN and MI Ma’arif pageraji Purwokerto done through supervision activities. (3) Quality assurance conducted in MIN and MI Ma’arif pageraji Purwokerto done internally by madrasah and audited through accreditation activities run by the accreditation bodies of madrasah or other institutions externally. Keywords: Management model, quality of madrasah.

The problems of quality management system readiness to integrate modern digital technologies

2020 ◽  
pp. 17-23
Author(s):  
E.A. Kovrigin ◽  
◽  
V.A. Vasilyev ◽  
Keyword(s):  
Quality Management ◽  
Quality Management System ◽  
Human Life ◽  
Digital Technologies ◽  
Modern World ◽  
Readiness Assessment ◽  
Quality Management Model ◽  
Modelling Techniques ◽  
Almost All ◽  
Generalize Information

Given the trends in the modern world, as well as the rapid growth of digitalization, it is safe to say that it will inevitably affect almost all areas of human life and activities. Dmitriev’s English dictionary defines the word readiness: «It is a state where everything is done to start doing something.» Accordingly, an assessment of the company’s readiness to integrate modern digital technologies will identify opportunities, risks and threats, strengths and weaknesses of the enterprise, as well as to formulate a list of initial measures that need to be implemented. Thus, there is an urgent need to find an answer to the following questions: «How (by, what criteria and indicators) to measure readiness?», «What are the approaches to readiness assessment?» The purpose of this article is to develop a model and algorithm to assess the company’s readiness to integrate modern digital technologies. Modelling techniques were used to achieve this goal, as well as to analyze and generalize information. As a result of the research, a model for assessing the company’s readiness to integrate modern digital technologies has been developed and tested, based on the quality management model presented in the ISO 9000 series standards. A particular example shows how to use it and what it ultimately allows you to see and evaluate.

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