Individual Telecommunications Tariffs in Chinese Communities

2011 ◽  
pp. 301-316 ◽  
Author(s):  
H. Chen
Keyword(s):  
Historical Perspective ◽  
Value Added ◽  
Mobile Service ◽  
Fast Diffusion ◽  
Community Members ◽  
Rural People ◽  
Community Culture ◽  
Service Pricing ◽  
Basic Services ◽  
Gaming Communities

The chapter addresses mobile service pricing and affordability issues in China. The goal is to assist fast diffusion and sustainable development of mobile services through pricing mechanisms. Diverse situations exist with a split between a large number of mostly rural people still lacking basic services; and some affluent mostly urban users wanting personalized value added services. A historical perspective is taken and tariff data are reported. Focussing on content and interactions, solutions are found in community-based individual tariffs; this business model fits especially well with the community culture rooted in Chinese tradition. Such a solution can facilitate the diffusion to all types of users, and also allow community members themselves to satisfy their own demands. Two cases are described: the gaming communities of Lianzhong; and the “Tianfu” rural communication communities in Sichuan province. Concluding remarks are made about existing technologies and standards needed by this approach, and about how to close the gap between the current situation and the envisaged implementation.

scholarly journals A Comparative Analysis of the Government and NGOs in Delivering Quality Services for the Rural People of Pakistan: Community Perspectives

2020 ◽  
Vol 30 (1-2) ◽  
pp. 203-225
Author(s):  
Mohsin Khan ◽  
Jetnor Kasmi ◽  
Abdul Saboor ◽  
Iftikhar Ali
Keyword(s):  
Drinking Water ◽  
Service Delivery ◽  
Rural Areas ◽  
Public Health Education ◽  
Road Transport ◽  
Extension Services ◽  
Rural People ◽  
Basic Services ◽  
The Government ◽  
The Impact

Often the government and the non-governmental organisations (NGOs) are criticised for their poor performances in delivering services particularly in rural areas. However, there has been limited research on the assessment of their relative performances in service delivery as well as on the perceptions of people on the quality of such service delivery. This study examines the relative performances of NGOs and the governmental development interventions that provide basic services including public health, education, drinking water and sanitation. The study explains the impact of agricultural extension services and infrastructure such as access to roads and markets on the rural people and measures the satisfaction level of the rural community. For this purpose, 225 households (HHs) in 8 villages of Phalia Tehsil, district Mandi Bahauddin, Punjab, Pakistan were first surveyed in 2010 and then in 2014 using a structured questionnaire. The findings reveal different satisfaction levels of HHs, with most of them expressing less satisfaction on government service delivery compared with NGOs. They reveal satisfaction over the performance of NGOs in health, drinking water supplies and agriculture extension services. Further, the study shows an increasing satisfaction of people on access to road, transport, agri-market and price of agri-commodities by the government.

scholarly journals Implicit Culture Framework for Behavior Transfer

2011 ◽  
pp. 213-241
Author(s):  
Aliaksandr Birukou ◽  
Enrico Blanzieri ◽  
Paolo Giorgini
Keyword(s):  
Best Practices ◽  
Web 2.0 ◽  
Web Service ◽  
Service Discovery ◽  
Community Members ◽  
Community Culture ◽  
Agent Based ◽  
Web Service Discovery ◽  
Domain Independent

People belong to different communities: business communities, Web 2.0 communities, just to name a few. In this chapter the authors show that experience acquired by people in communities constitute community culture. The authors introduce the problem of culture transfer between or within communities and propose a domain-independent approach for transferring community culture. First, the authors formalize the notion of culture, which includes behavior, knowledge, artifacts, best practices, etc. Second, using this formalism, the authors propose the Implicit Culture Framework, which is an agent-based framework for transferring behavior between community members or between communities. Finally, the authors present and evaluate a system for web service discovery developed using the Implicit Culture Framework.

Mobile Magazines

2011 ◽  
pp. 555-572
Author(s):  
Tom Pfeifer ◽  
Barry Downes
Keyword(s):  
Value Chain ◽  
Value Added ◽  
Mobile Technologies ◽  
Mobile Service ◽  
Open Approach ◽  
Data Services ◽  
Commercial Potential ◽  
Mobile Operator ◽  
Multi Media ◽  
Mobile Market

Mobile magazines will be magazines on a mobile computing and communication platform (in contrast to print magazines about mobile technologies), providing valuable, current multi-media content. However, there is a gap in the value chain between mobile operators and content publishers, hindering established small and medium sized publishers to enter the mobile market despite its commercial potential. A mobile operator publishing and entertainment platform enables the creation of a new category of mobile service called a mobile magazine. An m-Mag (mobile magazine) eco-system is a next generation mobile publishing service that is made available from a mobile operator’s portal, that is integrated with value added mobile data services and that uses the operator’s billing capabilities to charge consumers for access to the magazine. Using Parlay/OSA as an open approach, the m-Mag platform can integrate into an operator’s network using standardised APIs and is portable across different operator networks. A discussion of the commercial potential analyses the route to the market.

Strategic Perspectives in Mobile Banking

2011 ◽  
pp. 420-428
Author(s):  
Achraf Ayadi ◽  
Chantal Ammi
Keyword(s):  
Mobile Networks ◽  
Value Added ◽  
Theoretical Framework ◽  
Mobile Internet ◽  
The Internet ◽  
Mobile Service ◽  
Mobile Banking ◽  
Critical Factors ◽  
Technological Changes ◽  
Mobile Business

The convergence of the Internet and mobile networks has created new opportunities and applications. Considering mobile business only as an extension of the traditional web can lead to missing out on unique and differentiable qualities for new value-added opportunities. Mobile banking is considered as potentially one of the most value-added and important mobile service available. The chapter examines the technological changes in mobile networks and the innovative attributes of mobile Internet. It advances the theoretical framework of innovation in services to develop a customer centric analysis of m-banking value proposition. The chapter goes on to discuss critical factors in the diffusion of m-Banking and explores reasons of failure and further prospects of success.

Strategic benchmarking of service pricing based on the value added

2016 ◽  
Vol 23 (4) ◽  
pp. 754-767 ◽  
Author(s):  
Carlos Renato Trento ◽  
Timóteo Stüker ◽  
Giancarlo Medeiros Pereira ◽  
Miriam Borchardt ◽  
Cláudia V. Viegas
Keyword(s):  
Value Added ◽  
Spare Parts ◽  
Pricing Policy ◽  
Content Type ◽  
Customer Expectations ◽  
Goods And Services ◽  
Case Research ◽  
Service Pricing ◽  
Research Questions ◽  
New Goods

Purpose – The purpose of this paper is to investigate opportunities to move benchmarking studies toward a strategic level. The authors benchmarked how service prices are defined based on the value added for the customer. Design/methodology/approach – A multi-case research investigated how manufacturers can increase their service revenues; how corporate reputation can be analyzed to enhance financial and market performance; how customer satisfaction and price acceptance are related; and how benchmark studies can move to a more strategic level based on a conjoint analysis of value and price. Findings – Price’s benchmarking studies must combine the customers’ value demands; the customer expectations associated to each value demand; the competitor prices; and the revenue alternatives that a supplier can explore (e.g. sale of new goods, services for new goods, services for non-new goods, and repair parts). The combination of these elements reveals several opportunities for revenue generation. This combination may also help to explain the existence of different prices for similar goods and services. The authors referred to this as a flexible pricing policy. Flexible pricing may help manufacturers maximize revenues, and win and maintain customers. Research limitations/implications – The following research questions are suggested for future studies: What other elements should be considered in strategic benchmarking studies? What other elements can influence a flexible pricing policy for goods, spare parts, and services? In what contexts can a flexible pricing policy be applied? How should flexible pricing practices be benchmarked? Practical implications – A strategic benchmarking study must first identify the customers’ value demands. It is then necessary to analyze customer expectations associated to each value demand. As shown, customers may have different expectations for the same product or service. Similar expectations must be grouped together in order to allow a well-structured benchmark. Originality/value – The authors’ findings suggest interesting points to be observed by the manufacturers who supply integrated solutions with a long life cycle.

scholarly journals Energy Consumption Pattern of Value Added Products of Pearl Millet

2019 ◽  
pp. 1-5
Author(s):  
Raveena Kargwal ◽  
Yadvika . ◽  
V. K. Singh ◽  
M. K. Garg ◽  
Vinod . ◽  
...  
Keyword(s):  
Pearl Millet ◽  
Value Added ◽  
Electrical Energy ◽  
Consumption Pattern ◽  
Bakery Products ◽  
Cereal Crop ◽  
Rural People ◽  
Unit Operations ◽  
Packaging Machine ◽  
Value Added Products

Pearl millet is one of the major food crops in most of the arid and semi arid cropping region of India. Being the fourth most important cereal crop, pearl millet gives more nutrients and minerals to the rural people. The main purpose of the present study was to carry out an analysis of energy utilized during processing of pearl millet for preparing two different bakery products (i.e. cake and biscuits) under laboratory conditions. The present study was conducted at established lab. of Centre for Excellence, Pearl Millet, HAU, Hisar. In this lab, processing of pearl millet is done on regular basis for preparation of cakes and biscuits for demonstration as well as selling purpose through ATIC (Agriculture Technology and Information Centre) of HAU, Hisar. Pearl millet processing involves various unit operations such as cleaning, drying, milling, baking and packaging. Basically two types of energy i.e. manual and electrical were used during processing of pearl millet. Electricity was the main energy source for the value added products of pearl millet. Electricity was used to run electric oven, spiral mixer, dough maker, mill, packaging machine, lights etc. In pearl millet processing, some of the operations were done manually like, cleaning, sun drying, feeding of biscuits in package and weighing etc. Manual energy used was around 8% while electrical energy used was around 92%.

The Diffusion of HRITs Across English- Speaking Countries

2011 ◽  
pp. 976-983
Author(s):  
Miguel R. Olivas-Luján ◽  
Gary W. Florkowski
Keyword(s):  
Research Program ◽  
Information Technologies ◽  
Historical Perspective ◽  
Value Added ◽  
Future Research ◽  
Ongoing Research ◽  
Early Adopters ◽  
Software Applications ◽  
Complex Information ◽  
English Speaking

From an historical perspective, human resource (HR) activities rarely captured the respect of line executives who often view this area as “staff chores” rather than high value-added business. This, coupled with the large amount of complex information required to execute personnel tasks, partially explains why HR departments did not tend to be early adopters of information technologies (ITs). The situation has changed radically over the last decade, as personnel departments increasingly seek to offload paper-intensive, compliance-oriented processes to technology-supported flows so that they are better able to support and evolve the company’s strategy to achieve competitive advantage in an era of increased global competition. Little is known, though, about the process by which HR-related software applications and services spread from firm to firm, and ultimately country to country. In response, we draw upon a set of geographically diverse practitioner surveys and early findings of our ongoing research program (Florkowski & Olivas-Luján, 2006) to examine the diffusion of HRITs across nations. We also include suggestions for future research and definitions of terms that aid in understanding this increasingly important phenomenon.

Mobile Portals

2009 ◽  
pp. 171-180
Author(s):  
Ofir Turel ◽  
Alexander Serenko
Keyword(s):  
Service Providers ◽  
Value Added ◽  
Mobile Services ◽  
Mobile Service ◽  
Value Proposition ◽  
Value Drivers ◽  
International Telecommunication ◽  
Wireless Service ◽  
Wireless Users ◽  
Number Of Publications

The diffusion of mobile services is one of important technological phenomena of the twenty-first century (Dholakia & Dholakia, 2003). According to the International Telecommunication Union,1 the number of mobile service users had exceeded 1.5 billion individual subscribers by early 2005. This represents around one-quarter of the world’s population. The introduction of .mobi, a new toplevel domain,2 is expected to further facilitate the usage of mobile services. Because of their high penetration rates, mobile services have received cross-disciplinary academic attention (e.g., Ruhi & Turel, 2005; Serenko & Bontis, 2004; Turel, Serenko & Bontis, 2007; Turel, 2006; Turel & Serenko, 2006; Turel & Yuan, 2006; Turel et al., 2006). While the body of knowledge on mobile services in general is growing (Krogstie, Lyytinen, Opdahl, Pernici, Siau, & Smolander, 2004), there seems to be a gap in our understanding of a basic, yet important service that mobile service providers offer, namely mobile portals (m-portals). M-portals are wireless Web pages that help wireless users in their interactions with mobile content and services (based on the definition by Clarke & Flaherty, 2003). These are a worthy topic for investigation since, in many cases, they represent the main gate to the mobile Internet and to wireless value-added services (Serenko & Bontis, 2004). Particularly, users of premium wireless services typically employ m-portals to discover and navigate to wireless content such as news briefs, stock quotes, mobile games, and so forth. Given this, m-portals have a strong value proposition (i.e., a unique value-added that an entity offers stakeholders through its operations) for both users and service providers. These value dimensions, which drive the implementation and the use of m-portals, are explored in the subsequent sections. Despite that a number of publications solely devoted to the topic of m-portals already exist, there are very few works that not only present the concept of mobile portals, but also portray their characteristics and discuss some of the issues associated with their deployment by service providers and employment by individual users. The value proposition of mobile portals was rarely explored in depth, and some motivational factors for developing and using mobile portals still remain unclear. To fill this gap, this article explores value proposition of mobile portals from both a wireless service provider and an individual user perspective. Based on this discussion, two conceptual frameworks are suggested. The rest of this article is structured as follows. First, the key value drivers of m-portals from a wireless service provider’s viewpoint are portrayed. Second, a framework that depicts the unique attributes of mobile portals and their impact on the value users derive from these services is offered. This framework is then utilized for discussing some of the challenges mobile portal developers and service providers currently face. These obstacles need to be overcome in order for service providers and users to realize the true value of mobile portals.

The Importance of Customer Satisfaction and Customer Loyalty in the Service Sector

2017 ◽  
pp. 59-82 ◽  
Author(s):  
Kijpokin Kasemsap
Keyword(s):  
Customer Satisfaction ◽  
Organizational Performance ◽  
Customer Loyalty ◽  
Service Sector ◽  
Brand Management ◽  
Value Added ◽  
Switching Behavior ◽  
Travel Agency ◽  
Mobile Service ◽  
Service Company

This chapter presents the overview of customer satisfaction; customer satisfaction and service quality; customer satisfaction and Online Travel Agency (OTA) websites in the tourism industry; customer satisfaction and switching behavior in the mobile service company; the overview of customer loyalty; the advanced issues of customer loyalty program; and the relationships among customer loyalty, customer satisfaction, brand management, and social media. Creating loyalty among customers can help service company significantly increase the purchases of existing products, charge premium prices for the appreciation of value-added services, and create the positive word-of-mouth promotion for the company, which is the significant marketing objective in the service sector. The chapter argues that facilitating customer satisfaction and customer loyalty has the potential to enhance organizational performance and gain sustainable competitive advantage in the service sector.

The Diffusion of HRITs Across English- Speaking Countries

2009 ◽  
pp. 242-247 ◽  
Author(s):  
Miguel R. Olivas-Luján ◽  
Gary W. Florkowski
Keyword(s):  
Research Program ◽  
Information Technologies ◽  
Historical Perspective ◽  
Value Added ◽  
Future Research ◽  
Ongoing Research ◽  
Early Adopters ◽  
Software Applications ◽  
Complex Information ◽  
English Speaking

From an historical perspective, human resource (HR) activities rarely captured the respect of line executives who often view this area as “staff chores” rather than high value-added business. This, coupled with the large amount of complex information required to execute personnel tasks, partially explains why HR departments did not tend to be early adopters of information technologies (ITs). The situation has changed radically over the last decade, as personnel departments increasingly seek to offload paper-intensive, compliance-oriented processes to technology-supported flows so that they are better able to support and evolve the company’s strategy to achieve competitive advantage in an era of increased global competition. Little is known, though, about the process by which HR-related software applications and services spread from firm to firm, and ultimately country to country. In response, we draw upon a set of geographically diverse practitioner surveys and early findings of our ongoing research program (Florkowski & Olivas-Luján, 2006) to examine the diffusion of HRITs across nations. We also include suggestions for future research and definitions of terms that aid in understanding this increasingly important phenomenon.

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