CRM 2.0 and E-Government

2011 ◽  
pp. 84-112
Author(s):  
Daniel Pérez González ◽  
Pedro Solana González
Keyword(s):  
Web 2.0 ◽  
Social Impact ◽  
Technological Solution ◽  
Work Processes ◽  
Positive Evidence ◽  
The Public ◽  
Beneficial Effects ◽  
The Social ◽  
Crm 2.0 ◽  
Share Information

In the new technological and social reality characterized by collaborative environments where people share information and experiences as a source of value, the purpose of this chapter is explain how public administrations and governments can make use of CRM integrated with the functionalities of Web 2.0. In this regard, firstly we study how CRM can be integrated with Web 2.0, creating what might be called CRM 2.0, and analyze how governments can use CRM 2.0 to optimize their work processes and improve their services. Then we analyse the social impact relating with the priority objectives for governments, and present the case of different pioneer public administrations in the use of CRM 2.0, analyzing its technological solution and achieved benefits. As a result of this analysis, we have found positive evidence of the beneficial effects for society and for the public administration itself, generated by the use of CRM 2.0 in e-government. Finally, we present the future lines of work and the conclusions.

CRM 2.0 and E-Government

2012 ◽  
pp. 1233-1260 ◽  
Author(s):  
Daniel Pérez González ◽  
Pedro Solana González
Keyword(s):  
Web 2.0 ◽  
Social Impact ◽  
Technological Solution ◽  
Work Processes ◽  
Positive Evidence ◽  
The Public ◽  
Beneficial Effects ◽  
The Social ◽  
Crm 2.0 ◽  
Share Information

In the new technological and social reality characterized by collaborative environments where people share information and experiences as a source of value, the purpose of this chapter is explain how public administrations and governments can make use of CRM integrated with the functionalities of Web 2.0. In this regard, firstly we study how CRM can be integrated with Web 2.0, creating what might be called CRM 2.0, and analyze how governments can use CRM 2.0 to optimize their work processes and improve their services. Then we analyse the social impact relating with the priority objectives for governments, and present the case of different pioneer public administrations in the use of CRM 2.0, analyzing its technological solution and achieved benefits. As a result of this analysis, we have found positive evidence of the beneficial effects for society and for the public administration itself, generated by the use of CRM 2.0 in e-government. Finally, we present the future lines of work and the conclusions.

scholarly journals Stigma dan Tingkat Kecemasan Masyarakat pada Covid-19

2021 ◽  
Vol 16 (3) ◽  
pp. 131
Author(s):  
Lilis Banowati ◽  
Cucu Herawati ◽  
Wiwiet Indriyani
Keyword(s):  
Social Impact ◽  
Univariate Analysis ◽  
Sampling Technique ◽  
Positive Thinking ◽  
Frequency Distributions ◽  
Data Presentation ◽  
The Public ◽  
The Social ◽  
Study Population ◽  
The Impact

Background: The increasing number of positive patients with Covid-19, the social impact in the form of stigma from being shunned by neighbors and even families and the impact of mental health, namely causing major psychosocial stresses that can trigger anxiety. Purpose  this study was to determine the stigma and level of public anxiety about Covid- 19. Methods: This type of research is descriptive quantitative, the study population is all people in the UPTD Haurgeulis Puskesmas, Indramayu Regency, as many as 88,468 people. The number of samples was 100 respondents using purposive sampling technique. Data were analyzed statistically using univariate analysis and data presentation in the form of frequency distributions. Results: This study shows that people have a low stigma as much as 1% and those who experience a high stigma are as much as 99%. As well as people who do not experience anxiety as much as 14% and most of them experience mild anxiety as much as 86%. Conclusion: The public should be wiser in sorting out information related to Covid-19 from various sources and can manage anxiety with good self-coping management, for example by relaxation and positive thinking related to Covid-19.

The socio-epistemic constitution of science and technology in the Greek press: an analysis of its presentation

2002 ◽  
Vol 11 (3) ◽  
pp. 225-241 ◽  
Author(s):  
Kostas Dimopoulos ◽  
Vasilis Koulaidis
Keyword(s):  
Social Impact ◽  
Science And Technology ◽  
Public Understanding ◽  
Positive Contribution ◽  
The Public ◽  
The Social ◽  
External Relationships ◽  
Understanding Of Science ◽  
Scientific Endeavor ◽  
Organization Of Science

This paper aims to analyze the way in which the Greek press treats the socio-epistemic constitution of science and technology. By “socio-epistemic constitution” we mean the following dimensions: (a) techno-scientific methodology, (b) the social organization of the techno-scientific endeavor, and (c) the interactions of science and technology with other public spheres. Our methodology is based on a content analysis of a sample consisting of 1,867 relevant articles from four national Greek newspapers. The analysis showed that although there is a constant flow of techno-scientific articles, the internal aspects (methodology and internal organization) of science and technology become apparent in only a small minority of these articles. By contrast, external relationships, mainly with politics and economics, are emphasized by focusing on the positive social impact of the techno-scientific endeavor. In general, the Greek press makes a positive contribution to the advancement of the public understanding of science and technology, as the prominent presentation of some of their socio-epistemological components forms a realistic “post-academic” image of these two areas.

scholarly journals Trust local knowledge

2020 ◽  
Vol 16 (2) ◽  
Author(s):  
Sally Hett
Keyword(s):  
Mental Health ◽  
Public Sector ◽  
Young People ◽  
Local Knowledge ◽  
Social Impact ◽  
Risk Averse ◽  
The Public ◽  
The Social ◽  
The Government

I was excited. When I started working I was excited about the social impact mandate inherent in the public sector – how good! Then, as my work led me into the depths of the public sector’s limitations, I was swallowed by despair. As an advisor on the Government Inquiry into Mental Health and Addiction I was a sponge to the pain of the country. I heard the pain in young people, solo mothers, whänau, refugees of not being heard, seen or supported. The reality of slow, siloed, under-resourced and overly risk-averse agencies was undeniable.

Analogie e mimesi tra scienze computazionali e sociologia: l'Intelligenza Artificiale in Achille Ardigň

2009 ◽  
pp. 85-98
Author(s):  
Giovanni Boccia Artieri
Keyword(s):  
Artificial Intelligence ◽  
Web 2.0 ◽  
Social Impact ◽  
Artificial Culture ◽  
Sociocultural Change ◽  
Social System Theory ◽  
The Social ◽  
Decision Making Processes ◽  
New Perspective ◽  
The One

- This essay is about the 80th-90th Italian sociological context when the second order cybernetic and the theory of the complexity introduced a new perspective. That context produced a convergence between social sciences and Artificial Intelligence (AI) theory. The paper focuses on 3 perspectives: 1. the sociocultural change: AI is a cultural approach that produces an imaginary about the mutation introduced by the informatic evolution. It opens people's concerns and hopes about the relation between "man" and cybernetic "machine". 2. The analogy between the theory that produces intelligence machines and the social system theory that thinks the society in an abstract and artificial way, by producing consequences on epistemological level and governance. 3. the social impact of the AI outputs in relational live and in the production of the reality. On the one hand the interest is about the Expert Systems that can support analytical and decision-making processes - here the risk is an emerging attitude to the abstract process rather then to the practices; on the other hand the interest is about two kinds of interactions: human-machine and human-machine-human.Keywords: Achille Ardigň, Artificial Intelligence, artificial culture, micromacro link, human-computer interaction, web 2.0.Parole chiave: Achille Ardigň, Intelligenza Artificiale, cultura dell'artificiale, micro-macro link, comunicazione uomo-macchina, web 2.0.

Efficiency and Social Impact of Public Policies and Third Sector Practices in Bulgaria

2012 ◽  
Vol 2 (2) ◽  
pp. 125-140
Author(s):  
Darina Zaimova ◽  
Evgeni Genchev ◽  
Hristo Momchilov
Keyword(s):  
Social Services ◽  
Public Service ◽  
Social Impact ◽  
Third Sector ◽  
Policy Framework ◽  
Social Programs ◽  
The European Union ◽  
The Public ◽  
New Member States ◽  
The Social

Abstract: The consequent enlargement of the European Union in 2004 and 2007 gave the new-member-states an access to programs and financial sources with significant capacity and impact. The present paper aims to analyze the influence of the social policy framework over the public service delivery in Bulgaria. The first part of the paper is devoted to the general categorization of social services’ suppliers and the already established mechanism of their functioning. In the second part the focus on the conceptual framework introduces the main dimensions of the policy, institutional regulations and operational programs. The third part provides empirical results from the efficiency analysis of the social programs implementation and discussion on their impact.

Space—Time Budgets, Public Transport, and Spatial Choice

1981 ◽  
Vol 13 (4) ◽  
pp. 497-509 ◽  
Author(s):  
P C Forer ◽  
Helen Kivell
Keyword(s):  
Public Transport ◽  
Social Impact ◽  
Time Budget ◽  
Policy Issue ◽  
Spatial Choice ◽  
The Public ◽  
Activity Spaces ◽  
Public Transport System ◽  
The Social ◽  
The City

This paper addresses the problem of access to urban facilities for housewives without cars, and the methodology of the Lund School is used to investigate the spatial constraints affecting access to and choice between a selected group of urban facilities in the city of Christchurch, New Zealand. To do this, the characteristics of the public transport system are investigated, and time-budget data used to specify typical windows of free time during a housespouse's day. From there the potential action and activity spaces of individuals in four suburbs are delimited, and these are used in assessing the variations in access to and choice between facilities in these suburbs. Finally, the social impact of the current bus provision in the context of the social structure of the city is raised as a policy issue.

Simulation study on opinion formation models of heterogeneous agents based on game theory and complex networks

SIMULATION ◽  
2017 ◽  
Vol 93 (11) ◽  
pp. 899-919 ◽  
Author(s):  
Ying Li ◽  
Hongduo Cao ◽  
Genfeng Wen
Keyword(s):  
Game Theory ◽  
Social Networks ◽  
Social Impact ◽  
Heterogeneous Agents ◽  
Opinion Formation ◽  
The Public ◽  
Choice Making ◽  
The Social ◽  
Rapid Spread ◽  
Law Degree

This study investigates a new opinion formation model of heterogeneous agents, a network stubborn individuals and orators (NSO) model based on game theory and complex social networks. Game theory solves economists’ rational choice-making problems, and complex social networks reflect the social impact on opinion evolution. The NSO model involves both social and individual heterogeneous characteristics. In a society, the more unequal the members, and the closer the social distances, the faster opinions spread. In the real world, the power-law degree distribution and the short paths in social networks can generate the rapid spread of an opinion. This study also investigates opinion control under the NSO model. The results show that opinion guidance is most likely to separate the public into different groups rather than converge to the guide’s opinion.

scholarly journals Mapping the public/private-law divide: a hybrid approach to corporate accountability

2016 ◽  
Vol 12 (3) ◽  
pp. 312-336 ◽  
Author(s):  
Ciara Hackett ◽  
Luke Moffett
Keyword(s):  
Social Impact ◽  
Hybrid Approach ◽  
Personal Integrity ◽  
Corporate Accountability ◽  
Hybrid Form ◽  
The Public ◽  
Stakeholder Influence ◽  
International Court ◽  
The Social ◽  
Corporate Social

AbstractImages of oil-covered seabirds or radioactive fallout from nuclear disasters easily evoke concerns over the risks to personal integrity and environmental degradation. The energy-extraction industry, like others, is profit-driven – a competitive enterprise, with little regard for the social impact of its activities beyond corporate social responsibility (CSR) rhetoric. CSR is neither a precautionary measure nor a remedial framework. Outsider stakeholder influence from government is limited and CSR is written on companies’ terms. What emerges is a distortion between companies’ responsibility and accountability for breaches. We propose a hybrid form of accountability that incorporates public international law to ensure the state, as a guardian of society, plays a more definitive role. This will require more binding obligations on states and companies beyond the current soft-law principles, to curtail jurisdictional constraints and forum shopping of large corporations, through an international court of reparations to guarantee effective remedies for victims.

scholarly journals Social Impact Management Assessment of Urban Flood is important-especially in Surabaya-Wonokromo and Surabaya-Brangkal

2020 ◽  
Vol 1 (2) ◽  
pp. 69-76
Author(s):  
Soleh Soleh ◽  
Mohammad Sofyan
Keyword(s):  
Flood Control ◽  
Social Impact ◽  
Social Issues ◽  
Urban Flood ◽  
Social Assessment ◽  
The Public ◽  
Gender And Education ◽  
The Social ◽  
Community Expectations ◽  
Flood Control Infrastructure

social assessment is a process that ensures that the execution of action reasonably informed and considered the critical social issues that are relevant, as well as providing a participation strategy for involving stakeholders at large. Socialization and Enforcement of laws and regulations related to particularly riverside following the normalization of physical development plan/development Wonokromo River flood control infrastructure and Brangkal should use a local culture aligned with the socio-economic, gender, and education of local people issues social surfaced in every area of study and assessment of the following community expectations and their advice on the results of the social assessment. In light of this, it expected that pre-construction, construction, and post-construction could be well supported by social security by the carrier the benefit of both the public, private, and government.

Sign in / Sign up

Export Citation Format

Share Document