scholarly journals The Legal Strength of the Ombudsman Recommendation of the Republic of Indonesia in the Effort of Realizing Good Governance

2021 ◽  
Vol 04 (05) ◽  
Author(s):  
Dodik Setiawan Aji ◽  
◽  
Irma Cahyaningtyas
Keyword(s):  
Public Service ◽  
Research Method ◽  
Public Services ◽  
Good Governance ◽  
State Institution ◽  
Literature Study ◽  
State Administrators ◽  
The Republic ◽  
The Government ◽  
Administrative Sanctions

This study aims to discuss issues regarding what is the role and authority of the Ombudsman of the Republic of Indonesia ? What is the process for examining complaints at the Ombudsman of the Republic of Indonesia ? How is the strength of the Ombudsman Recommendation of the Republic of Indonesia in the effort to realize good governance ? The research method used in this research is normative juridical , using secondary legal data obtained through literature study. The results showed that The Ombudsman is a state institution that has the authority to supervise the implementation of public services externally, both those organized by state administrators and the government. The adjudication process by the Ombudsman in resolving public service disputes is only one of several possibilities for resolving public service disputes. The imposition of administrative sanctions for those who ignore the Ombudsman Recommendation shows that basically the Ombudsman is an institution that can actually carry out its function as a supervisory agency.

scholarly journals Urgensi Keterbukaan Informasi dalam Pelayanan Publik sebagai Upaya Mewujudkan Tata Kelola Pemerintahan yang Baik

2019 ◽  
Vol 2 (2) ◽  
pp. 218-234
Author(s):  
Kadek Cahya Susila Wibawa
Keyword(s):  
Public Service ◽  
Information Disclosure ◽  
Public Services ◽  
Good Governance ◽  
Public Information ◽  
Community Services ◽  
Service Needs ◽  
The Republic ◽  
The Government ◽  
The Right

Abstract Basicly, The government carries out three main duties, namely: organizing government, carrying out development, and holding public services. State that is required to attend to serve every citizen and citizen to fulfill the rights and basic needs of the community under government approval, accept the mandate of the UUD NRI 1945 (Constitution of the Republic of Indonesia). Based on data or empirical facts, the fact that public services in Indonesia are still not optimal. The quality of community services that have not been optimal, determine the expectations of the community, will reduce the essence of the objectives of the government (state) to realize social welfare for all the people of Indonesia. For this reason, one of the efforts that must be done immediately in realizing good and prime public services is to optimize public information disclosure in the implementation of public services. The main key to understanding good governance is understanding the principles of good governance. Starting from these principles, a benchmark for the performance of a government will be obtained. Information disclosure is one of the important principles of good governance, which can help to realize good and excellent public service delivery. The constitutional guarantee of the right to public information disclosure agreed is contained in Article 28F of the UUD NRI 1945, then further regulated in Act Number 14 / 2008 Concerning Public Information Openness (UU KIP), related to the budget for public service needs, namely transparent, effective and efficient, accountable and accountable. Public services related to information disclosure will create good governance. Keywords: Information disclosure, public service, good governance. Abstrak Pemerintah pada prinsipnya menjalankan tiga tugas utama, yaitu: menyelenggarakan pemerintahan, melaksanakan pembangunan, dan menyelenggarakan pelayanan publik. Negara wajib hadir untuk melayani setiap warga negara dan penduduk untuk memenuhi hak dan kebutuhan dasar masayarakat dalam kerangka pelayanan publik, sebagaimana amanat UUD NRI 1945. Berdasarkan data atau fakta empiris, tercermin bahwa pelayanan publik di Indonesia masih belum optimal. Kualitas pelayanan publik yang belum optimal, sebagaimana harapan masyarakat, akan mengurangi esensi tujuan pemerintah (negara) untuk mewujudkan kesejahteraan sosial bagi seluruh rakyat Indonesia. Untuk itu salah satu upaya yang harus segera dilakukan dalam mewujudkan pelayanan publik yang baik dan prima adalah mengoptimalkan keterbukaan informasi publik di dalam penyelenggaraan pelayanan publik. Kunci utama memahami good governance adalah pemahaman atas prinsip-prinsip di dalamnya. Bertolak dari prinsip-prinsip ini akan didapatkan tolak ukur kinerja suatu pemerintahan. Keterbukaan informasi merupakan salah satu prinsip yang penting dari good governance, yang dapat membantu untuk mewujudkan penyelenggaraan pelayanan publik yang baik dan prima. Jaminan konstitusional terhadap hak atas keterbukaan informasi publik sebagaimana termaktub dalam Pasal 28F UUD NRI 1945, kemudian diatur lebih lanjut ke dalam Undang-Undang Nomor 14 Tahun 2008 Tentang Keterbukaan Informasi Publik (UU KIP), menjadi dasar bagi pemerintah untuk melaksanakan fungsi pelayanan publik yang baik, yaitu yang transparan, efektif dan efisien, akuntabel serta dapat dipertanggungjawabkan. Pelayanan publik yang didasarkan pada keterbukaan informasi, akan mewujudkan suatu tata kelola pemerintahan yang baik. Kata kunci: Keterbukaan informasi, pelayanan publik, tata kelola pemerintahan yang baik (good governance).

Recommendations of The Ombudsman’s Dilemma: Between Law Enforcement Officials and Protection of Credibility

2018 ◽  
Vol 2 ◽  
pp. 1-12
Author(s):  
Dyah Adriantini Sintha Dewi
Keyword(s):  
Law Enforcement ◽  
Public Service ◽  
Public Services ◽  
Point Of View ◽  
Law Enforcement Officials ◽  
Muslim Majority ◽  
The Republic ◽  
The Government ◽  
The One ◽  
Oversight Body

The Ombudsman as an external oversight body for official performance, in Fikih Siyasah (constitutionality in Islam) is included in the supervision stipulated in legislation (al-musahabah al-qomariyah). Supervision is done so that public service delivery to the community is in accordance with the rights of the community. This is done because in carrying out its duties, officials are very likely to conduct mal administration, which is bad public services that cause harm to the community. The Ombudsman is an institution authorized to resolve the mal administration issue, in which one of its products is by issuing a recommendation. Although Law No. 37 of 2018 on the Ombudsman of the Republic of Indonesia states that the recommendation is mandatory, theombudsman's recommendations have not been implemented. This is due to differences in point of view, ie on the one hand in the context of law enforcement, but on the other hand the implementation of the recommendation is considered as a means of opening the disgrace of officials. Recommendations are the last alternative of Ombudsman's efforts to resolve the mal administration case, given that a win-win solution is the goal, then mediation becomes the main effort. This is in accordance with the condition of the Muslim majority of Indonesian nation and prioritizes deliberation in resolving dispute. Therefore, it is necessary to educate the community and officials related to the implementation of the Ombudsman's recommendations in order to provide good public services for the community, which is the obligation of the government.

scholarly journals Fostering public accountability in South Africa: A reflection on challenges and successes

2016 ◽  
Vol 12 (1) ◽  
Author(s):  
Pandelani H. Munzhedzi
Keyword(s):  
South Africa ◽  
Public Service ◽  
Service Provision ◽  
Public Services ◽  
Public Accountability ◽  
The Public ◽  
Current State ◽  
Public Service Provision ◽  
The Republic ◽  
The Government

Accountability and oversight are constitutional requirements in all the spheres of government in the Republic of South Africa and their foundation is in the Constitution of the Republic of South Africa of 1996. All spheres of government are charged with the constitutional mandate of providing public services. The level of responsibility and public services provision also goes with the level of capacity of a particular sphere. However, most of the direct and visible services that the public receives are at the local sphere of government. As such, enormous resources are channelled towards this sphere of government so that the said public services could be provided. It is imperative that the three spheres of government account for the huge expenditures during the public service provision processes. The parliaments of national and provincial governments exercise oversight and accountability over their executives and administrations through the Public Accounts Committees, while the local sphere of government relies on the Municipal Public Accounts Committees. This article is theoretical in nature, and it seeks to explore the current state of public accountability in South Africa and to evaluate possible measures so as to enhance public accountability. The article argues that the current public accountability mechanisms are not efficient and effective. It is recommended that these mechanisms ought to be enhanced by inter alia capacitating the legislative bodies at national, provincial and local spheres of the government.

scholarly journals Maladministration in the Public Service: Should Government Officials be Responsible for their Decisions?

2021 ◽  
Vol 1 (1) ◽  
pp. 71
Author(s):  
Maulida Zulia Irmajayanti ◽  
Totok Sudaryanto ◽  
Antikowati Antikowati
Keyword(s):  
Public Service ◽  
Public Services ◽  
Legal Certainty ◽  
Government Officials ◽  
The Public ◽  
State Obligations ◽  
Normative Basis ◽  
The Republic ◽  
The Government ◽  
The Welfare State

The concept of the welfare state upholds the existence of the legal system under the premise of legal certainty and the protection of basic human rights. Paragraph IV of the 1945 Constitution of the Republic of Indonesia emphasizes the existence of “state obligations” and “the government duty” to protect and serve all public interest. The normative basis of the Constitution was translated as the national principle to embody the public services. The Public Service Law Number 25 of 2009 is a formulation of legal certainty. However, the main problem that occurs in the public services is maladministration in bureaucracy. It is important to build interpretations of the authority attached to the bureaucratic system or on subjects who become government officials. By analyzing the Constitution, this article states that the government official dimensions must be considered as an interrelated issue, so that the articulate practice must be seen as inherent social conditions. Keywords: Responsibility, Government Officials, Maladministration.

scholarly journals IMPLEMENTASI GOOD GOVERNANCE SEBAGAI UPAYA PENCEGAHAN PENYAKIT BIROKRASI DALAM PELAYANAN PUBLIK (STUDI KASUS KASUS PELAYANAN ADMINISTRASI KEPENDUDUKAN DI KANTOR KECAMATAN MEDAN HELVETIA

2021 ◽  
Vol 29 (2) ◽  
pp. 24
Author(s):  
Pangeran Teguh Anugrah ◽  
Abdul Kadir ◽  
Pin Pin
Keyword(s):  
Human Resources ◽  
Public Service ◽  
Public Services ◽  
Good Governance ◽  
Secondary Data ◽  
Primary Data ◽  
Organizational Relationships ◽  
Public Servants ◽  
The Public ◽  
The Government

District is part of the government organization that is closest to dealing directly with the community and spearheading the success of regional development, especially in Medan, where the District will be seen directly in planning and controlling development and services, and a reflection of good governance in Medan. The objectives of this study are as follows: (i) to describe the Good Governance implementation in the District, especially in the District of Medan Helvetia, (ii) to analyze the factors that support and inhibit the implementation in the District, especially in the District of Medan Helvetia.The form of descriptive research using a qualitative approach, this research was conducted in the District of Medan Helvetia. The informants consisted of key informants, namely the Head of District and their apparatus as many as 4 people who were determined purposively and the Main informant namely the community who were taken accidentally as many as 20 people at the time of the study. Primary data comes from interviews and secondary data from literature studies and other written documents. After the data and information needed has been collected, the researcher then sifts through the data and information into the research indicators that have been determined. After the data and information are grouped, the researcher then presents the data and analyzes the data qualitatively.Research Results: The good governance implementation in Medan Helvetia District Office refers to the Decree of the District of Medan Helvetia number 138/19-17/SK-MH/IX/2015 on Standard Operating Procedures (SOP) in Medan Helvetia District Environment. In general, the implementation analysis as follows: (i) Standards and Policy Objectives: public servants have attempted to achieve the public service goals they have set, (ii) Resources: human resources and support resources or facilities, researchers see still shortcomings, (iii) Inter-Organizational Relations: inter-organizational relationships implemented in Medan Helvetia  District are good, (iv) Characteristics of the Implementing Agent: the characteristics of the existing implementing agent can already be applied by the implementor of public services in both the public service in Medan Helvetia district, (v) Social, Political, and Economic Conditions: on the variable social, economic and political conditions, the implementors of public services in providing public services do not discriminate between each other, (vi) Implementor Disposition: the attitude given by the implementor of public services is friendly and courteous when providing public services. Supporting factors are cooperation with stakeholders, commitment of the head district (Camat), and the economic potential of the region and opportunities of private CSR, while the Inhibitor Factors are Lack of community participation, lack of human resources apparatus, lack of funds and some damaged road and drainage infrastructure.

scholarly journals OMBUDSMAN: STUDI PERBANDINGAN HUKUM ANTARA INDONESIA DENGAN DENMARK

2020 ◽  
Vol 16 (1) ◽  
pp. 1-12
Author(s):  
Sultoni Fikri ◽  
Syofyan Hadi
Keyword(s):  
Analytical Method ◽  
Public Services ◽  
Good Governance ◽  
Legal Protection ◽  
State Institution ◽  
Comparison Method ◽  
The State ◽  
State System ◽  
State Institutions ◽  
The Republic

The Ombudsman as a state institution has the duty to oversee the administration of the state, particularly in public services in order to realize good governance. Therefore the institution is demanded to be independent and impartial to other state institutions. In addition, the presence of the Ombudsman becomes a manifestation of legal protection for the community in the event of maladmnistration conducted by the apparatus/state officials in using their authority. The birth of the Ombudsman is inseparable from history in Scandinavian countries, including in Denmark. The Danish Ombudsman, known as the Folketingets Ombudsmand, has become one of the most important institutions in the state system there. While in Indonesia, its position has received less attention. This difference makes the writer interested to compare it. The approach used in this paper uses a micro-type body of norm approach, which is a legal comparison that uses the Act as the basis for comparison, which is used is Act Number 37 of 2008 concerning the Ombudsman of the Republic of Indonesia compared to the Danish Ombudsman Act. Whereas the legal comparison method uses analytical method. The result of this research is to reconstruct the law in Law Number 37 Year 2008 concerning the Ombudsman of the Republic of Indonesia by adopting from what is in the Danish Ombudsman Act. the hope is that the existence of ORI is so respected and recommendations from ORI are not merely morally binding but are legally binding.Ombudsman sebagai lembaga negara yang memiliki tugas untuk mengawasi dari penyelenggaraan negara, khususnya pada pelayanan publik agar terwujudnya good governence. Oleh karena itu lembaga tersebut dituntut untuk bersifat independen dan tidak memihak kepada lembaga negara lainnya. Selain itu hadirnya Ombudsman menjadi suatu perwujudan perlindungan hukum bagi masyarakat apabila terjadi maladmnistrasi yang dilakukan oleh aparatur/pejabat negara dalam menggunakan kewenangannya. Lahirnya Ombudsman tidak lepas dari sejarah di negara Skandinavia, termasuk di Denmark. Kedudukan Ombudsman Denmark atau dikenal sebagai Folketingets Ombudsmand, lembaga tersebut menjadi salah satu lembaga penting dalam sistem ketatanegaraan disana. Sedangkan di Indonesia keududukannya kurang mendapat perhatian. Perbedaan inilah yang membuat penulis tertarik untuk membandingkannya. Pendekatan yang digunakan dalam penulisan ini menggunakan pendekatan mikro jenis bodies of norm, yaitu perbandingan hukum yang menggunakan Undang-Undang sebagai dasar untuk melakukan perbandingan, yang dipakai adalah Undang-Undang Nomor 37 Tahun 2008 tentang Ombudsman Republik Indonesia dibandingkan dengan The Ombudsman Act Denmark. Sedangkan untuk metode perbandingan hukum menggunakan analytical method. Hasil dari penelitian ini adalah untuk dilakukan rekonstruksi hukum pada Undang-Undang Nomor 37 Tahun 2008 tentang Ombudsman Republik Indonesia dengan mengadopsi dari apa yang ada di The Ombudsman Act Denmark. harapannya adalah eksistensi ORI begitu disegani dan rekomendasi dari ORI tidak sekadar mengikat secara moral melainkan mengikat secara hukum.

scholarly journals SUMBER DAYA SEKTOR PELAYANAN PUBLIK ERA REVOLUSI INDUSTRI 4.0: PROFESIONAL DAN KOMUNIKATIF SEBUAH TANTANGAN

2020 ◽  
Vol 8 (2) ◽  
pp. 103-112
Author(s):  
Tukina Tukina
Keyword(s):  
Public Service ◽  
Public Services ◽  
Industrial Revolution ◽  
Good Governance ◽  
Rapid Change ◽  
Digital Era ◽  
Inductive Research ◽  
Qualitative Descriptive ◽  
The Government

Abstrak         Dalam era Revolusi Industri 4.0 terjadi perubahan cepat disebabkan  Perkembangan Teknologi berbasis internet. Dalam perubahan yang cepat tersebut, Pemerintah perlu mampu memanfaatkan era serba digital (‘masyarakat online’). Dalam meningkatkan pelayanan Publik yang baik peran pemerintah diuji. Peneltian ini menjadi sangat penting karena sebenarnya ada permasalahan, pertanyaan dan sekaligus tantangan dasar yang perlu dijawab terkait Pelayanan Publik agar menjadi pelayanan Publik Profesional, dan Komunikatif. Penelitian ini merupakan Penelitian kualitatif (deskriptif naturalistik) dengan mengunakan analisis pendekatan induktif (dari khusus ke umum). Proses dan makna prespektif subjektif dimana peran peneliti sangat menentukan. Penelitian akan dianggab selesai bila Tujuan Penelitian sudah terjawab. Unit analisis dalam penelitian ini adalah Pelayanan Publik yang profesional dan komunikatif. Perkembanga Teknologi Komunikasi berbasis Internet begitu cepat. Pelayanan Publik yang baik akan sejalan dengan prinsip Goodgovernement dan tujuan bernegara Indonesia. Pelayanan Publik yang profesional menjadi kunci, menyelesaikan masalah dengan hati dan sesuai dengan keinginan masyarakat. Disamping itu, kemampuan berkomunikasi yang baik merupakan hal dasar yang diperlukan dan sangat mendukung sukses tidaknya pelayanan Publik secara keseluruhan.   Keywords:      perubahan teknologi, internet, pelayanan publik, profesional, komunikatif     Abstract     In the era of the Industrial Revolution 4.0 there was a rapid change in the development of internet-based technology. In this rapid change, the Government needs to take advantage of the all-digital era ('online society'). In improving public services this Research becomes very important because there are questions, and to be challenges related to Public Services in order to become a Professional and Communicative. This research is a qualitative (descriptive naturalistic) study using inductive research analysis (from specific to general). The process and meaning of subjective perspective in which the role of researchers is crucial. The research will be considered complete if the Research Objectives have been answered. The unit of analysis in this study is a professional and communicative in public service. The development of Internet-based Communication Technology is so fast. Good public services will be in accordance with the principles of good governance and the objectives of the state of Indonesia. Professional public service is the key, solving problems with heart and in accordance with the wishes of the community. Besides that, good support is the basic thing that is needed and strongly supports unnecessary success.   Keywords: technological change, internet, public services, professional, communicative  

scholarly journals Implementation of E-Government as a Public Service Innovation in Indonesia

2021 ◽  
Vol 8 (1) ◽  
pp. 72-79
Author(s):  
Ida Farida ◽  
Annisa Lestari
Keyword(s):  
Public Service ◽  
Public Services ◽  
Service Innovation ◽  
Public Access ◽  
Access To Information ◽  
Data Systems ◽  
Use Of Technology ◽  
Information And Communication ◽  
The Republic ◽  
The Government

E-Government implementation is the use of technology, information, and communication to realize more efficient and effective government practices in the process of implementing public services in order to facilitate public access to information and create principles of accountability, transparency and good public participation in the Indonesian government. This study aims to explain the implementation of E-Government in Indonesia which encourages the development of information and data systems and is adapted to existing bureaucratic processes. The method used in this research is qualitative research methods. The results showed that public service innovation organized by the government of the Republic of Indonesia was able to create relationships between elements in a country online, not inline, so that efficiency and speed in public services was not only a symbol but a reality.

scholarly journals URGENSI АJUDIKАSI KHUSUS OMBUDSMАN REPUBLIK INDONESIА DАLАM PENYELESАIАN SENGKETА PELАYАNАN PUBLIK

2020 ◽  
Vol 5 (1) ◽  
pp. 103-118
Author(s):  
Intan Meitasari ◽  
Shinta Hadiyantina ◽  
Indah Dwi Qurbani
Keyword(s):  
Public Service ◽  
Public Services ◽  
Service Providers ◽  
Good Faith ◽  
The Public ◽  
The Republic ◽  
The Government ◽  
The Many ◽  
And Function

ABSTRAKPemerintah pada hakekatnya menyelenggarakan fungsi pelayanan publik kepada masyarakat. Karena itu pemerintah berkewajiban dan bertanggungjawab untuk memberikan pelayanan publik yang baik dan professional, namun pelayanan publik yang diberikan oleh penyelenggara pelayanan publik di rasa masih belum maksimal, hal ini di tandai dengan masih banyaknya praktik-praktik Maladministrasi dan pengaduan dari masyarakat. Ombudsman Republik Indonesia yang dibentuk dan disahkan dalam Undang-Undang Nomor 37 Tahun 2008 Tentang Ombudsman Republik Indonesia, yang memiliki tugas dan fungsi untuk mengawal proses pelayanan publik yang efisien, efektif, dan terlepas dari kolusi, korupsi, dan nepotisme (KKN). Selain itu Ombudsman juga memiliki wewenang dalam menyelesaikan sengketa pelayanan publik dengan cara mediasi, konsiliasi dan ajudikasi khusus atau ganti rugi yang dapat di putus oleh Ombudsman. Kenyataannya Ombudsman hanya mampu memberikan rekomendasi kepada terlapor, untuk tindakan selanjutnya tergantung dari itikad baik terlapor, karna rekomendasi yang di berikan oleh Ombudsman tidak bersifat mengikat. Selain itu terdapat ketidak relevasian antara Undang-Undang Pelayanan Publik dan Undang-Undang Ombudsman sehingga perlu adanya pembaharuan dalam kedua Undang-Undang tersebut, dan perlu di atur lebih lanjut terkait Peraturan Presiden Tentang mekanisme dan tata cara pembayaran ganti rugi ajudikasi khusus.Kata kunci: ajudikasi khusus; ombudsman; pelayanan publik; urgensi. ABSTRACTThe government is essentially carrying out the function of public services to the community. Therefore the government is obliged and responsible to provide good and professional public services. However, the public services provided by the public service providers are felt still not optimal, this is marked by the many practices of maladministration and complaints from the community. The Ombudsman of the Republic Indonesia which was formed and approved in UUD (Indonesian constitution) Number 37 of 2008 concerning of the Ombudsman of the Republic Indonesia, which has the duty and function to oversee the process of public services that is efficient, effective, and free from collusion, corruption and nepotism. In addition, the Ombudsman also has the authority to resolve public service disputes by means of mediation, conciliation and special adjudication or compensation that can be decided by the Ombudsman. In reality the Ombudsman is only able to provide recommendations to the reported, for further action depends on the reported good faith, because the recommendations given by the Ombudsman are not binding. In addition, there is an irrelevance between the Public Service Act and the Ombudsman Law, so there is a need for reforms in both of these Laws, and it needs a renewal to the both of the Act, and also needs to be regulated further related to the Presidential Regulation concerning the mechanism and procedures for paying special adjudication compensation.Keywords: ombudsman; public services; special adjudication; urgency.

scholarly journals Tanggung Jawab Pemerintah Terhadap Penanggulangan Covid-19 dalam Rangka Pelayanan Medis di Rumah Sakit

2021 ◽  
Vol 2 (2) ◽  
pp. 248-253
Author(s):  
Ni Komang Rosi Triana Ayu Nuratih ◽  
I Ketut Kasta Arya Wijaya ◽  
Ida Ayu Putu Widiati
Keyword(s):  
Research Method ◽  
Health Sector ◽  
National Development ◽  
Legal Protection ◽  
Data Sources ◽  
Literature Study ◽  
Legal Rules ◽  
The People ◽  
The Republic ◽  
The Government

Health is an important aspect and become a measure of the welfare of the people of a country. The development of national development, one of them is in the health sector, must be in accordance with and based on Pancasila and the 1945 Constitution of the Republic of Indonesia. The purpose of this research is to reveal the government's responsibility for handling Covid-19 patients and legal protection for Covid-19 patients medical services in the hospital. The research method used is normative. The assessment is carried out by means of a literature study which is specifically related to law in the health sector. The data sources used were prmiary, secondary and tertiary sources and were analyzed systematically. The result of this research indicates that the responsibility of the government for Covid-19 patients provides rights to patients regulated in related regulations. If the government and parties who violate the rights that should be received by Covid-19 patients, they can be subject to sanctions in accordance with applicable regulations. Legal protection or the issuance of legal rules regarding the rights of Covid-19 patients aims to protect the community itself.

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