scholarly journals ORGANIZATIONAL CULTURE AND STRUCTURE AS DETERMINANTS OF SERVICE DELIVERY IN THE COUNTY GOVERNMENT OF KITUI

2021 ◽  
Vol 6 (1) ◽  
pp. 73-88
Author(s):  
Japheth Mbiti ◽  
Sedina Misango
Keyword(s):  
Organizational Culture ◽  
Service Delivery ◽  
Organizational Structure ◽  
Cultural Practices ◽  
Good Governance ◽  
Simple Random Sampling ◽  
Early Years ◽  
Primary Data ◽  
County Government ◽  
Unique Contribution

Purpose: In early years of the 21st Century, Kenya started a journey of developing a new constitution which established the devolved system of government to improve on governance gaps. Since the introduction of devolution, County governments have introduced new organizational culture and structures which assist in service delivery. Consequent to this development, the objective of the study was to determine the influence of organizational culture and structure on service delivery in the County Government of Kitui and specific objectives of the study were to establish the influence of organizational culture and organizational structure on service delivery in the County Government of Kitui. Methodology: The study adopted a descriptive research design and made use of a sample size by use of both stratified random and simple random sampling methods to establish the study sample. For effective data collection, the study was based on primary data which was both qualitative and quantitative. The data was collected through questionnaires and analyzed using Statistical Package for Social Science (SPSS) version 22.The analysis involved descriptive and inferential statistics. Data was presented in form of frequency tables for easy interpretation. Regression analysis was employed to establish the relationship between the variables. Results: The study established that organizational structure and organizational culture have significant effect on the Kitui county residence service delivery. The study concludes that the County government has implemented the constitutional structure and adopted a beneficial culture which ensures good planning procedures for effective service delivery. Unique contribution to theory, practice and policy: The study recommends that the County management should embrace good governance and promote the available cultural practices and that the structure be made shorter to empower junior officers with more authority and responsibilities.

scholarly journals Legal and Regulatory Compliance and Service Delivery in Semi-Autonomous County Government Entities of Kakamega County

2018 ◽  
Vol 6 (5) ◽  
Author(s):  
Christabell Murila Ashiono ◽  
Dr.Robert K.W. Egessa ◽  
Ms.Eglay Tuvulla Tsuma
Keyword(s):  
Corporate Governance ◽  
Service Delivery ◽  
Social Research ◽  
Simple Random Sampling ◽  
Target Population ◽  
Regulatory Compliance ◽  
Primary Data ◽  
County Government ◽  
Governance Systems ◽  
Governance Practices

Corporate governance is the system of rules, practices and processes by which a company is directed and controlled. Corporate governance essentially involves balancing the interests of a company's many stakeholders, such as shareholders, management, customers, suppliers, financiers, government and the community. It has been generally agreeable from many studies in the recent past that companies that have corporate governance systems in place also exhibit good performance which is actualized by the quality of service provided. This can only be fostered by following legal and regulatory practices by the companies. Thus, good corporate governance practices are increasingly being recognized as an important aspect of organizational success. This study sought to determine the effect of legal and regulatory compliance on service delivery in Semi-autonomous County Government entities of Kakamega County (SACGA). The study adopted a causal research design to determine the effect of corporate governance practices on service delivery in Semi-autonomous County Government Agencies. The target population was 478 derived from a sample frame two Semi-autonomous entities in Kakamega County through purposive sampling. Stratified simple random sampling was used to select respondents. A sample size of 30% drawn from the target population of the two entities was used in the study totaling to 143 producing a response of 128. Both Secondary and Primary data was collected using structured questionnaire and interview schedules. Validity was achieved through expert discussion while reliability of data was tested using Cronbach’s alpha resulting to Cronbach alpha of 0.756 which was above 0.7 threshold accepted in social research. Data analysis was done using Statistical Package for Social Sciences (SPSS) with the main analysis tools being frequencies, percentages, mean and Pearson product moment correlation coefficient and regression equation. Data was presented with use of tables. The study found out that there was a positive and significant relationship between legal and regulatory compliance (r=.529) on service delivery. The study concluded that legal and regulatory compliance contributes more to service delivery in SACGA.

scholarly journals Organizational Cultural Practices and Employee Efficiency among Selected Nigerian Commercial Banks

2019 ◽  
Vol 11 (3(J)) ◽  
pp. 1-9
Author(s):  
Lawal Ibrahim Olanrewaju ◽  
Thea Van Der Westhuizen ◽  
Olusegun Matthew Awotunde
Keyword(s):  
Corporate Culture ◽  
Commercial Banks ◽  
Cultural Practices ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Primary Data ◽  
Organizational Processes ◽  
The Social ◽  
Enhance Efficiency ◽  
The Relationship

The study examined the relationship between organizational culture and employee efficiency among commercial banks in Nigeria. Primary data was gathered by means of a self administered questionnaire. to select 223 respondents using simple random sampling technique, and out of which 218 were retrieved. the Statistical Package for the Social Sciences (SPSSS) was adopted to analyze collected data. The findings revealed that organizational processes and structures were significant predictors of employee efficiency. As a result, the staff’s familiarity with the organizational processes and structure, their efficiency levels. Arising from these findings, it is recommended that all bank employees should become familiar with and committed to the corporate culture. Appropriate incentives should be offered to employees. These should not be restricted to monetary rewards, but should include recognition of their performance and present opportunities to achieve individual goals and aspirations. Finally, both managers and employees should receive training to enhance efficiency.

scholarly journals Pengaruh Gaya Kepemimpinan Dan Budaya Organisasi Terhadap Kinerja Karyawan PT. PLN (Persero) Wilayah Papua Dan Papua Barat Area Manokwari

2019 ◽  
Vol 2 (1) ◽  
pp. 93-100
Author(s):  
Marzellina E. Rumbekwan ◽  
Yulius H. Saptomo ◽  
Margareth S. Sabarofek
Keyword(s):  
Organizational Culture ◽  
Leadership Style ◽  
Sampling Method ◽  
Employee Performance ◽  
Secondary Data ◽  
Simple Random Sampling ◽  
Primary Data ◽  
Simple Linear Regression ◽  
West Papua ◽  
Papua Barat

The purpose of this study was to determine the effect of leadership style and organizational culture on the performance of employees of PT PLN (Persero) Region of Papua and West Papua Manokwari Area. This research is an associative study using quantitative data. Data sources include primary data and secondary data. The population in this study were all employees of PT PLN (Persero) in the Papua and West Papua Areas of the Manokwari Area. The sampling method uses simple random sampling with the number of respondents 67 employees. Data were analyzed using simple linear regression. The results showed that, both partially (t test) and simultaneously (F test), leadership style and organizational culture had a significant effect on employee performance. Adjusted R Square value of 0.495 shows that 49.5% of the variation in the performance of employees of PT PLN (Persero) in the Papua and West Papua Areas of Manokwari is influenced by leadership style and organizational culture.

scholarly journals Implementation of Strategic Plans on Oil Distributors: A Study on Selected Oil Companies in Kenya

2016 ◽  
Vol 3 (3) ◽  
pp. 91-98
Author(s):  
Yussuf Dahir Awale ◽  
Gregory Namusonge ◽  
Kule Julius Warren
Keyword(s):  
Resource Allocation ◽  
Organizational Culture ◽  
Organizational Structure ◽  
Survey Design ◽  
Target Population ◽  
Primary Data ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Oil Companies ◽  
Strategic Plans

The essence of strategy is to attempt to relate the organization to the changes in the environment. For any organization, strategy helps in interrogating the long term plans and ensuring that there is harmony between the vision, mission, objectives, core values, activities and its environment. Strategy formulation and implementation are core management functions. The developed strategy may be good but if its implementation is poor the intended strategic objectives may not be achieved. To ensure survival and success, firms do not only need to formulate strategies that seek to constantly maintain a match between the organization and its environment but also must ensure appropriate execution of strategy at all levels. Success therefore calls for proactive approach to business. The study aimed at identifying the determinants of strategy implementation plans on oil distributors in Kenya. Specifically, the study attempted to achieve the following objectives: to determine the effect of organizational structure; organizational culture; leadership; resource allocation and to establish the effect of communication on implementation of strategic plans on oil distributors in Kenya. The study was based on resource-based theory; dynamic capability theory and knowledge-based view theory. The study adopted a survey design that had used cross-sectional survey approach to collect data. The population of the study comprised of 14 oil distributors in Kenya based in Nairobi County. The target respondents comprised of 64 business owners and 136 managers therefore comprising of a target population of 200 respondents. A sample size of 60 respondents was selected for the study. Primary data was collected through semi-structured questionnaires. Data was coded in SPSS and Excel software for analysis where the tables of frequencies, percentage, mean and standard deviation was extracted for presentation of data. Inferential statistics was done to establish the relationship between the implementation of strategic plans and the five independent variables. The outcome of the study was to establish whether organizational structure; organizational culture; leadership; resource allocation and corporate communication affect the implementation of strategic plans in the oil distributors sector in Nairobi County. The research recommends that for oil distributors to improve on the implementation of strategic plans they need to enhance of teamwork, accountability, transparency and communication.  

PENGARUH BUDAYA ORGANISASI, MOTIVASI DAN PROFESIONALISME TERHADAP KINERJA AUDITOR INTERNAL (Survey pada BUMN Sektor Jasa Keuangan & Asuransi di Kota Bandung)

LAND JOURNAL ◽  
2021 ◽  
Vol 1 (1) ◽  
pp. 108-131
Author(s):  
Ruslina Lisda ◽  
Sukesih Sukesih
Keyword(s):  
Organizational Culture ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Test Reliability ◽  
Primary Data ◽  
Coefficient Of Determination ◽  
Internal Auditor ◽  
Verification Method ◽  
Internal Auditors ◽  
Culture Motivation

This study aims to examine and analyze how much influence Organizational Culture, Motivation and Professionalism to the Performance of Internal Auditors. Population in this research is Internal Auditor and Internal Supervision Unit in the State Industry Companies financial and insurance services in Bandung City. The number of seals taken as many as 46 respondents. The research method used is descriptive and verification method. Data collection techniques are done through primary data with questionnaires. Sampling technique using Probability Sampling technique using Simple Random Sampling method. Statistical analysis used in this research are validity test, reliability test, multiple correlation analysis, multiple regression analysis, T test, F test, and coefficient of determination. Simultaneously shows that the magnitude of the influence of organizational culture, motivation and professionalism to the performance of internal auditors of 70,7%, while the rest of 20,3% influenced by other factor not observed in this research. Thus, the higher the organizational culture, motivation and professionalism will further improve the performance of internal auditors.

scholarly journals Influence of Strategic Resource Allocation by Laikipia County Government on Service Delivery in Level 3 and 4 Public Health Facilities

2021 ◽  
Vol 6 (1) ◽  
pp. 62-77
Author(s):  
Evaline Nasieku Lesiyampe ◽  
Vivian Cherono ◽  
Rosemary Muriiki
Keyword(s):  
Public Health ◽  
Resource Allocation ◽  
Service Delivery ◽  
Health Facilities ◽  
County Government ◽  
Teaching Staff ◽  
Unique Contribution ◽  
Public Health Facilities ◽  
Level 3 ◽  
Strategic Resource

Purpose: The purpose of the study was to examine the influence strategic resource allocation by Laikipia county government on service delivery in level 3 and 4 public health facilities. Methodology: The target population comprised of a sample of 74 medical practitioners. The respondents were doctors, nurses, pharmacists, lab technicians, radiologists, teaching staff and administration staff. Descriptive survey design was adopted for the study. Primary data was collected through questionnaires. Simple random sampling technique was used in guiding the selection of the study sample. A pilot study was conducted in 10 percent of the study sample from Naivasha County. Before administering the instruments, they were subjected to validity checks and reliability tests. Data analysis was done using tools in the SPSS version 25. Analysis involved computation of descriptive statistics such as frequencies, percentages, means and inferential statistics such as Pearson Correlation and regression analysis. The data was then presented in tables and narrations. Results: The study established that the connection between the strategic resource allocation services and service delivery was statistically positive and significant hence the model can be used to predict the results of level 3 and 4 public health facilities in Laikipia county. It had an R value of .851 and an R square value of .723. Explained further it indicated that strategic resource allocation model forecasted 72.3% change on service delivery. Strategic resource allocation had a β=.324, P=449. Unique contribution to theory, policy and practice: Though there were resources enough to obtain various medical supplies, there was a gap in ensuring that departments got all the requirements they were in need of. The study discovered that mis-balance between departments getting required resources in which they are dispensed to. The study recommended that there should be clear resource tracking within the departments. There should be easy and less bureaucratic replenishing of the resources since these departments have generated them. There should be policies put into place to factor in quick, reliable and quality replenishing within various departments of hospitals.

scholarly journals Public Participation in the Policy Making Process: An Evaluation of Makueni County, Kenya

2021 ◽  
Vol 5 (2) ◽  
pp. 36-49
Author(s):  
Eunice M’mbone Nyong’a ◽  
Paul M Gachanja
Keyword(s):  
Public Participation ◽  
Citizen Participation ◽  
Policy Making ◽  
Negative Impact ◽  
Simple Random Sampling ◽  
Primary Data ◽  
County Government ◽  
Limited Information ◽  
Policy Making Process ◽  
Promotional Strategies

The purpose of the study was to evaluate public participation in the policy making process in Makueni County. This was so because, despite the Makueni County Government generally accepted framework for public participation, there is limited information on how that framework has impacted or been used in the policy making process. Specifically, the study sought to assess the extent of awareness by the residents of Makueni of their democratic right and opportunities to participate in the policy making process; analyzed the levels of citizens involvement in policy making processes in Makueni County; established the perception towards public participation in policy making process by residents and management in Makueni County; and determined the barriers to public participation in policy making process by residents and management in Makueni County. The study was anchored on Stakeholder Theory, Arnstein’s Ladder and the Multi Streams Model.  The study was hinged on descriptive survey research design and targeted the 884,527 residents of Makueni and the 217 County Public service Departmental staff in Makueni County. Stratified sampling was used to delineate 117 staff in terms of their positions, whether management or operations excluding the subordinate staff. Simple random sampling was used to get 396 residents. Focus Group Discussions and questionnaires were the primary data collection instruments. Quantitative data was analyzed using descriptive statistics in form of percentages and frequencies. Linear regression model analysis was also used to analyze data. The results established that the residents were unaware of their democratic right and opportunities for participation in policy making process in Makueni County. There were also low levels of citizens’ involvement in policy making processes in Makueni County. Further, perception about public participation by residents was both negative for those who felt let down by the county management and positive for those who mainly felt hopeful that despite those challenges, things improve for the better in terms of public participation in policy making process in Makueni County. Additionally, financial, physical resource, human resource and technological barriers were identified as having considerable negative impact on citizen participation in policy making process. The study thus recommends that Makueni County management should embark on renewed promotional strategies to create awareness among citizens of their democratic right and opportunities for participation in policy making process in Makueni County. Further, the citizens themselves should be proactive and employ necessary mechanisms of obtaining information from the county government and demand participation. The Makueni County management should on the other hand, formulate a framework that stipulates the measures to be applied towards fully involving the citizens. The Makueni County management should also be more transparent and accountable in order to help build a positive perception about public participation amongst the residents. Moreover, the Makueni County management should engage in robust resource mobilization of finances, physical, human and technological resources that advance public participation in policy making process. On a policy level, the County Assembly should amend existing public participation legislation to make it more responsive to the needs of citizens. The executive should on their part robustly implement public participation processes going forward.

scholarly journals Effect of Organization Culture on organization performance on Public Universities in Kenya

2018 ◽  
Vol 14 (19) ◽  
pp. 15
Author(s):  
Gulali Donald Indiya ◽  
Johnmark Obura ◽  
J.K Mise
Keyword(s):  
Organizational Culture ◽  
Organizational Performance ◽  
Public Universities ◽  
Organization Culture ◽  
Primary Data ◽  
Organization Performance ◽  
Unique Contribution ◽  
Individual Values ◽  
Holding Companies ◽  
Theory Of Organization

Organizational culture is the adhesive holding companies together in a country and is characterized by stability processes, collectivity and predictability, and is a source of recreation, of new opportunities as well as of conflicts and of dynamics. Recent studies on organization culture have anchored organization culture on individualism, uncertainty avoidance power distance, masculinity and long term orientation, employee longevity, adhocracy culture and clan culture. This contradictions reveal that it remains unknown of organization culture based on individual values, assumptions, values and artifacts influence organization performance. This study seeked to establish the effects of organization culture on organization performance in public universities in Kenya. Guided by Contingency Theory of organization structure, a correlation research design and a population of 215 management personal were used from 11 public universities in Kenya certified by Kenya Bureau of Standards. The study adopted a census survey with response at 94.4 %. Primary data was collected using questionnaires. Using Pearson Product Moment Correlation the study indicates that there was a strong positive significant correlation between organizational culture and organizational performance (r=.804, p<.05). Regression analyses revealed that organizational values had the strongest unique contribution to the organizational performance (β=.394, p=.000), followed by organizational artifacts (β=.347, p=.000) and finally individual believes (β=.155, p=.001). The overall form of organizational culture had a unique significant contribution on organizational performance (β=.804, p=.000), and accounted for 64.6% variance in organizational performance. The study recommends that universities should work on ensuring that there are positive believes that can enhance organizational performance through improving and maintaining quality management systems basing on the existing culture.

scholarly journals EFFECT OF CASH MANAGEMENT AUTOMATION ON FINANCIAL MANAGEMENT IN MERU COUNTY GOVERNMENT

2019 ◽  
Vol 4 (1) ◽  
pp. 1
Author(s):  
Bonface Mutuma Mugambi ◽  
Dr. Paul Gichohi ◽  
Mrs Susan Kambura
Keyword(s):  
Service Delivery ◽  
Technology Acceptance ◽  
Financial Management ◽  
Best Practice ◽  
Management Practices ◽  
Good Governance ◽  
County Government ◽  
Cash Management ◽  
Validity And Reliability ◽  
Automation Systems

Purpose The main purpose of the study was to find out if ICT adoption has a significant effect on financial management in the Meru County Government. Effective public financial management has attracted attention of many scholars in identifying the best practice and how to install fiscal disciplines. In search of good governance and sound financial management, the World Bank has been at the forefront in championing this aspect. Lack of effective financial management practices hinders effective service delivery.  Methodology: Technology Acceptance Model (TAM) theory is one of the models used to explain how technology is accepted by users. Descriptive survey research design study was used. The population for this study composed of the Meru county government staff. The sample size was 70 respondents in total, a questionnaire was used as the research tool whose validity and reliability was measured accordingly. Mean and regression analysis was computed when analyzing data.Results: The findings established that Cash management automation enables county leadership to understand the true cost of service delivered by the county per activity; that Through Cash management automation, the county finance department is able to reconcile transactions data in real-timeOn Cash management automation the study concludes that successful cash management automation in any institution is essential due to difficulties that come with accessing credits whenever an organization is facing liquidity several constraints.Unique contribution to theory, policy and practice: From the findings on cash management automation the study recommends that automation systems should be fully implemented as it increases cash management. For Meru county Government to realize growth, investment in technology should be made in order to enhance service delivery and transparency in cash management.

The Interplay between Organisational Structure, Culture, Government Support and the Innovativeness of Housing Developers

2021 ◽  
Vol 12 (1) ◽  
pp. 116-116
Author(s):  
Ahmed Mohammed Kamaruddeen ◽  
Jibril Adewale Bamgbade
Keyword(s):  
Organizational Culture ◽  
Organizational Structure ◽  
Structural Equation ◽  
Quantitative Research ◽  
Simple Random Sampling ◽  
Peninsular Malaysia ◽  
Government Support ◽  
Mediating Role ◽  
Organizational Innovativeness

This study aims to examines the direct relationship between government support, organizational structure, organizational culture and organizational innovativeness. The study also examines the mediating role of organizational structure and culture on the relationship between government support and organizational innovativeness among the Malaysian housing developers. This research used an experimental research design, quantitative research method and stratified simple random sampling to conduct a field study using questionnaire distributed to 504 public-listed housing developers in the eleven states of peninsular Malaysia. A total of 183 valid questionnaires were return, yielding 36.3 response rate. PLS-SEM Structural equation modelling Version 3 was used to test the hypothesis on the direct and mediating relationships among the variables. Keywords: Organizational culture, Government support, organizational Structure, Innovativeness

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