scholarly journals The Effect of Excellent Services and Corporate Images to Customer Satisfaction on Financial Banking Sectors

eCo-Buss ◽  
2020 ◽  
Vol 2 (3) ◽  
pp. 44-57
Author(s):  
Vivin Hanitha
Keyword(s):  
Customer Satisfaction ◽  
World Economy ◽  
Banking Sector ◽  
Positive Perception ◽  
Banking Competition ◽  
Maximum Profit ◽  
Excellent Service ◽  
The World ◽  
Corporate Images

The banking sector plays an important role in the world economy. In a very tight banking competition, banks must be able to understand what they want and what is needed by their customers. And then the bank must be able to create banking products that are suitable and can satisfy the needs of its customers. Customer satisfaction can form a positive perception and can further position the company's image in the minds of customers. Excellent service that is doing the best possible service to customers or consumers, causing satisfaction. The purpose of excellent service is to provide services so that they can meet and satisfy customers so that the company gets maximum profit.

scholarly journals TINGKAT KEPUASAN LAYANAN CUSTUMER SERVICE BERDASARKAN METODE WEBQUAL 4.0 PADA PT TRITANA DENGAN PLS-SEM

2021 ◽  
Vol 5 (1) ◽  
pp. 89
Author(s):  
Andi Arfian ◽  
Dede Mustomi ◽  
Juarni Siregar ◽  
Adelia Alvi Yana
Keyword(s):  
Customer Satisfaction ◽  
Data Processing ◽  
Marketing Strategy ◽  
Web Service ◽  
Service System ◽  
Excellent Service ◽  
The World ◽  
Service Businesses ◽  
The Web

In the world of business, especially for service businesses, there are many strategies to make a business successful. In addition to a reliable marketing strategy, a business also needs excellent service so that it can make consumers comfortable and happy. Each company will compete to provide the best service for its customers which makes customers satisfied so that it can improve other aspects such as sales, profit. In this study the authors analyzed aspects of the web service service available at PT Tratana, namely by analyzing the excellent service system to consumers with Using the Webqual4 model and data processing with the Pls-Sem method from the results of this study it is expected to know the extent to which the effectiveness and satisfaction of consumers after buying the products they buy from the analysis results obtained by many variables that are not significant to customer satisfaction..

scholarly journals Pengaruh Implementasi Total Quality Management (TQM) Terhadap Kepuasan Nasabah Pada Perbankan Konvensional Bank Tabungan Negara (BTN) KCP Uin Sunan Ampel Surabaya

2018 ◽  
Vol 1 (2) ◽  
Author(s):  
Yosinta Damayanti
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Quantitative Methods ◽  
Banking Sector ◽  
Global Competition ◽  
Simple Linear Regression ◽  
Total Quality ◽  
Savings Bank ◽  
The World

The current era of globalization requires companies to participate in global competition. It takes an insight orscience and technology to be able to make developments for the company and its resources in order to compete.Talking about globalization cannot be separated from the banking sector. The financial sector itself plays a veryimportant role in triggering the economic growth of a region. The contribution of the banking sector cannot beseparated from the support for the world of education, especially the cooperation between universities and thebanking sector to improve service to students. One way to achieve customer satisfaction is by providing value inthe form of the application of the Total Quality Management (TQM) method. The purpose of this study was toexplain the effect of Total Quality Management (TQM) on customer satisfaction in conventional banking at theState Savings Bank, KCP UIN Sunan Ampel, Surabaya. This research uses quantitative methods withdescriptive analysis and simple linear regression as a test of influence. The results of this study state that TotalQuality Management (TQM) can significantly and positively affect Customer Satisfaction.

scholarly journals AREAS OF USING INTERNATIONAL EXPERIENCE FOR THE DEVELOPMENT OF SECURITIZATION OF MORTGAGE LOANS IN RUSSIA

2020 ◽  
Vol 1 (5(74)) ◽  
pp. 15-20
Author(s):  
I.V. Belova
Keyword(s):  
Best Practices ◽  
Financial Markets ◽  
World Economy ◽  
Banking Sector ◽  
Banking System ◽  
Mortgage Loans ◽  
Developed Economies ◽  
The World ◽  
Mortgage Securities ◽  
Over 40 Years

The article is devoted to considering the current level of securitization of mortgage assets in Russia and the role that it can play in developing and strengthening the national financial system. The world experience shows that the issue of mortgage securities is a profitable source of financing for credit organizations and stimulates the developmentof the banking sector as a whole. Being one of the most effective economic innovations, the process of securitization of mortgage assets for over 40 years of use in the most developed economies of the world confirms its relevance and importance.Based on the analysis of international best practices in this area, those possible ways of developing securitization of mortgage assets in Russia were identified that would allow our country to maintain the liquidity of the Russian banking system in conditions of growing crisis processes in the world economy and financial markets and give it the necessary sustainability through reliable financial sources.

scholarly journals THE ECONOMIC CRISIS IN RUSSIA: WHY BANKS ARE DEPRIVED OF LICENSES

2021 ◽  
Vol 6 (3(53)) ◽  
pp. 71-73
Author(s):  
Irina Nikolaevna Gunther ◽  
Svetlana Yurievna Shirokaya
Keyword(s):  
Economic Crisis ◽  
Economic Activity ◽  
World Economy ◽  
Banking Sector ◽  
Geographical Location ◽  
The World ◽  
Different Types

The banking sector is very sensitive to changes in the field of both the world economy and the economy of our country. At any time, the banking sector is exposed to different types of risks, depending on many factors: a decrease in the economic activity of citizens, a slowdown in the growth of the country’s economy, the geographical location of the facility, various types of services offered, etc.

scholarly journals The realities of the economy of Kazakhstan: the possible impact of the new global economic crisis

2021 ◽  
pp. 40-44
Author(s):  
M. U. Spanov ◽  
E. M. Spanova
Keyword(s):  
Economic Crisis ◽  
World Economy ◽  
Banking Sector ◽  
Global Changes ◽  
Energy Prices ◽  
Political Processes ◽  
Development Scenarios ◽  
The World ◽  
The Republic ◽  
The Interest Rate

The emergence of a pandemic has a great impact on the macroeconomic processes taking place in the world. These processes are also superimposed by the crises of political transformation associated with the emergence of new political elites in global centers that influence the management of economic and political processes around the world. The article examines the probability of a possible economic crisis in Kazakhstan and its consequences. Today, it is very important for the country to objectively analyze all our achievements and failures in economic policy over the past thirty years in order to move forward. The emergence of new payment instruments, digital currency and cryptocurrency contributes to the destruction of the old model of financing the economy, which will inevitably lead to global changes in the world economy and a possible crisis in all areas of development. The main place where these events related to the virtualization of financial resources take place are the stock exchanges and stock markets of the leading countries of the world economy, the so–called “G-7”, and China. Reduction of energy prices may cause deterioration of the balance of payments and sharply increase the costs from the funds of the National Fund of the Republic of Kazakhstan. High inflation under any economic development scenarios can accelerate and go beyond the boundaries of the “inflation corridor” and exceed 10%. Another factor of pressure on the financial and banking sector is an increase in the interest rate at the Central Bank of Russia in the near future to 6.75–7.0%, given our close economic ties within the EAEU.

The World Economy: The global cost of delaying bank stability

2009 ◽  
Vol 207 ◽  
pp. 10-17
Author(s):  
Dawn Holland ◽  
Ray Barrell ◽  
Tatiana Fic ◽  
Ian Hurst ◽  
Iana Liadze ◽  
...  
Keyword(s):  
World Economy ◽  
Banking Sector ◽  
Capital Adequacy ◽  
Fiscal Stimulus ◽  
The Past ◽  
Global Recession ◽  
Global Cost ◽  
The World ◽  
Post War ◽  
Global Growth

In October 2008, we were already projecting that 2009 would see the worst recession in the OECD economies since 1982, and if the resolution of problems in the banking sector were to be delayed then the outcome would be much worse. We are now facing the deepest global recession in post-war history, with global growth of just ½ per cent expected this year. Output in the OECD group of economies is projected to decline by 1.8 per cent this year, with annual declines in output anticipated in all the G7 economies, even after all fiscal stimulus packages are taken into account. We estimate that about 0.8 per cent of global GDP, or roughly $550 billion, will be lost this year due to the delay in restoring capital adequacy in the banking sector in the major economies over the past three months.

scholarly journals EU competitiveness in a changing world economy

2020 ◽  
Author(s):  
Katalin Botos
Keyword(s):  
Euro Area ◽  
World Economy ◽  
Banking Sector ◽  
Banking System ◽  
Economic Conditions ◽  
Economic Power ◽  
Banking Supervision ◽  
Advanced Economies ◽  
The World ◽  
Sustainability Challenges

The region as a whole is lagging behind the recovery of others in the world. The future shows a shift in global economic power, away from the established advanced economies, especially from those in Europe, towards emerging ones in Asia and elsewhere. Compared to earlier years, risks related to euro area economic conditions have increased. This influences the function and effectiveness of the banking sector as well. The global outlook has deteriorated. The top three prominent risks expected to affect the euro area banking system over the next years are: (1) economic, political, and debt sustainability challenges in the euro area, (2) business model sustainability, and (3) cybercrime and IT deficiencies. The study discusses these factors with special emphasis on banking supervision. It analyses EU bank regulation after the financial crisis and its prospects.

A New Financing Model in Banking Sector

2015 ◽  
pp. 217-231
Author(s):  
Hasan Dinçer ◽  
Ümit Hacıoğlu ◽  
Banu Kiskac
Keyword(s):  
Financial Markets ◽  
World Economy ◽  
Banking Sector ◽  
Islamic Finance ◽  
Foreign Markets ◽  
The World ◽  
Islamic Countries ◽  
Financing Model ◽  
Alternative Investment

It's a reality that the world economy is rapidly growing and developing. International foreign markets are in trouble about offsetting the funds that meet the finance demand with every passing day. In this case, the need of finding new sources is triggered off. In Islamic countries, in which interest is forbidden, bringing the idle funds to the economy is to be seen to offset these needs partially. Thanks to this, the investors, who reject to invest in financial markets due to their faith, have an alternative. In this chapter, Sukuk, the development in Islamic finance markets, an item of borrowing out of assets, is observed. In this regard, this study explains the structures, types and the actions of the sukuk hence one can conclude that Sukuk can be valued as an alternative investment item for Turkish markets.

Place of Acquiring and Bankcards in the Sixth Technological Way

2016 ◽  
Vol 4 (4) ◽  
pp. 43-47 ◽  
Author(s):  
Мартынов ◽  
V. Martynov
Keyword(s):  
World Economy ◽  
Banking Sector ◽  
The World ◽  
Technological Mode

The article considers the place and acquiring of Bank plastic cards in the sixth technological way, this notion of technological way, and periods of cyclical development of the world economy, their causes and consequences. The problems of Russia at the entrance to the sixth technological order, including equiangular segment of the market, the proposal for the modernization of the banking sector acquiring on the basis of a new technological mode as a key directions of anti-crisis policy of NFC technology are consecrated. The author shows the principle of operation of NFC technology.

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