scholarly journals FAKTOR YANG BERHUBUNGAN DENGAN KUALITAS APLIKASI TRY OUT UJI KOMPETENSI BERBASIS EXCEL

2020 ◽  
Vol 2 (2) ◽  
pp. 18-25
Author(s):  
Anas Tamsuri
Keyword(s):  
Feature Recognition ◽  
Health Workers ◽  
Ease Of Use ◽  
Survey Method ◽  
Passing Rate ◽  
Individual Perception ◽  
Quality Aspects ◽  
Competency Tests ◽  
Competence Test

Abstrak Uji Kompetensi merupakan salah satu kegiatan bagi tenaga kesehatan untuk dinyatakan kompeten sebagai tenaga kesehatan dan memastikan bahwa orang yang mendapatkan ijin tersebut telah mencapai standar minimum untuk diakui dalam menjalankan tugas dan kompeten dalam memberikan pelayanan secara aman dan legal. Namun demikian, ternyata angka kelulusan uji kompetensi tenaga perawat masih relatif rendah. Kesiapan dan manajemen strategis merupakan faktor yang penting untuk memperoleh tingkat kelulusan uji kompetensi yang tinggi. Uji coba (try out) uji kompetensi merupakan salah satu strategi yang dikembangkan dalam menyiapkan uji kompetensi. Salah satu media yang dapat digunakan untuk penyelenggaraan ujian try out adalah melalui penggunaan aplikasi berbasis Excel. Tujuan penelitian ini adalah untuk mengetahui faktor yang berhubungan dengan penilaian kualitas aplikasi try out uji kompetensi berbasis Excel. Metode penelitian yang digunakan adalah metode survey (observasional). Populasi penelitian adalah peserta try out uji kompetensi yang diselenggarakan Aipviki Jawa Timur pada bulan Oktober 2020 yang mengisi kuesioner tentang kualitas aplikasi, sejumlah 174 orang. Sampel penelitian sejumlah 120 orang dipilih menggunakan pendekatan acak sederhana. Pengambilan data dengan menggunakan kuesioner dan analisis data dilakukan Uji Korelasi Spearman dengan a=5%. Hasil penelitian menunjukkan bahwa bahwa tata letak, keterlihatan (visibility), pengenalan fitur, kelengkapan fitur dan kemudahan menggunakan fitur merupakan komponen yang berhubungan dengan penilaian individu terhadap kualitas aplikasi ujian online berbasis Excel. Dari hasil penelitian, maka disarankan untuk dilakukan penelitian lebih lanjut untuk melihat aspek kualitas lain utamanya pada aspek correctness dan reliabilitas dari aplikasi ujian sebagai indikator apakah aplikasi ini dapat digunakan secara luas.   Kata kunci : Kualitas, Aplikasi Try Out, Uji Kompetensi   Abstract Competency Test is one of the activities for health workers to be declared that they are competent as health workers and ensure that the person who gets the permit has reached the minimum standard to be recognized in carrying out their duties and they are competent in providing services safely and legally. However the passing rate of the nurse in competency test is still relatively low. Readiness and strategic management are important factors in obtaining a high passing rate of competency tests. try out for Competency test is one of the strategies developed in preparing competency tests. One of the media that can be used to administer try out exams is through the use of an Excel-based application. The purpose of this study was to determine the factors related to the quality assessment of the Excel-based competency test try out application. The research method used was a survey method. The study population was participants in the competency test try out held by Aipviki East Java in October 2020 who filled out a questionnaire about the quality of the application, totaling 174 people. The research sample was 120 people, who selected using a simple random approach. The data collected used questionnaire and data analysis performed by Spearman Correlation Test with a= 5%. The results showed that the layout, visibility, feature recognition, feature completeness and ease of use of features were components that were associated with individual perception on the quality of the Excel-based online exam application. From the results of the study, it is advisable to carry out further research to see other quality aspects, especially the correctness and reliability aspects of the test application as an indicator of whether this application can be used widely.   Keyword : Quality, Try Out Application, Competence test

scholarly journals Identification of Key Determinants of Satisfaction of Users of Electronic Banking Services

2016 ◽  
Vol 54 (2) ◽  
pp. 301-321 ◽  
Author(s):  
Dragana Gašević ◽  
Marija Vranješ ◽  
Dragana Drinić
Keyword(s):  
Perceived Risk ◽  
Joint Effect ◽  
Ease Of Use ◽  
Three Dimensions ◽  
Survey Method ◽  
Electronic Banking ◽  
Banking Services ◽  
Business Goals ◽  
Website Content

Abstract Under the conditions of increased competition, imperatives for banking institutions are focusing on the provision of better quality services, meeting the needs of clients and adjusting to their specific demands, as these are the conditions for achieving satisfaction. Satisfaction has a consequent effect on the realisation of communication, but also economic business goals of market players. In accordance with these facts, the significance of measuring the quality of services needs to be pointed out. In recent years, the tendency of increase in the number of bank clients who use electronic banking services has been perceived in the Republic of Serbia. Advantages of this modern service are numerous, and the ones that stand out among them are saving time, more favourable price, comfortable and fast transaction execution. The purpose of this paper is to examine the satisfaction of clients in relation to electronic banking services, i.e. to come to a conclusion which elements of service quality have an impact on satisfaction, as well as to assess the intensity of such impact. In order to obtain the necessary information, we have used the measures of descriptive statistical analysis, reliability analysis, correlation and regression analysis. The data have been collected using the survey method and the questionnaire distributed to respondents for the purpose of specific research has been created on the basis of previous research in the quality of service field. The results have shown that three dimensions of modified SERVQUAL model (security, ease of use and responsibility) have a statistically significant impact on satisfaction, while other factors (reliability, empathy and website content) have, in their joint effect, indicated a non-significant impact on satisfaction. The contribution of this paper is reflected in the fact that the identification of factors (reliability, empathy, website content) that have not achieved a significant impact in their joint effect on the satisfaction of clients with electronic banking can be a signal for the management of financial institutions to take action in order to reduce the perceived risk, maintain trust, provide training and development of employees, modernize website appearance.

scholarly journals Measuring the satisfaction of employees based on the service quality of (ATM) Automated Teller Machine of the directorate of education in Thi Qar province: قياس رضا الموظفين بناء على جودة الخدمة لماكينة الصرف الآلي (ATM) لمديرية التربية والتعليم في محافظة ذي قار-العراق

2020 ◽  
Vol 4 (4) ◽  
Author(s):  
Mohammed Jaber Farhan
Keyword(s):  
Service Quality ◽  
Employee Satisfaction ◽  
Pearson Correlation ◽  
Ease Of Use ◽  
Survey Method ◽  
Quality Factors ◽  
Explanatory Variables ◽  
Security Issues ◽  
Automated Teller Machine

The internet and networks have broadened the electronic financial business specifically the transaction of money. The novel banking industry in Iraq countering many obstacles especially security issues. The aggressive competition among the banks to attracting more customers resulting that the quality of the services became the cornerstone. The private banks try to improve the services for the customer by using Automated Teller Machine (ATM). The purpose of this study is describing the explanatory variables for service quality in the research model and examine the effect of service quality variables on employee satisfaction. Two hypotheses were formed to verify if their effect on service quality or not. using Quantitative approach with survey method to quantifies the responses collected via questionnaire. The questionnaires distributed to employees working in the directorate of education are350 just 302was returned and after the examination only 210 questionnaire was valid. Descriptive statistics, Pearson-correlation and multiple linear regression techniques in SPSS were used to analyze quantitative data collected from the questionnaire. the findings are medium agree of ease of use ATM, moderate disagree for accessibility and moderate disagree of security. Regression model finds the service quality factors affect employee satisfaction and as result H1 hypothesis accepted. finally, Pearson-correlation showed a positive relationship to all independent variable on employee's satisfaction and mentioned the highest positive correlation was the ease of use variable.

scholarly journals Correlation Analysis of Quality, Ability and Performance of Information Technology Usage on Registration Section of RSI Siti Rahmah Padang, Indonesia

2020 ◽  
Vol 64 (3) ◽  
pp. 105-110
Author(s):  
Yanti Desnita Tasri ◽  
Keyword(s):  
Information Technology ◽  
Information Systems ◽  
Health Workers ◽  
Survey Method ◽  
Accurate Information ◽  
Quality Of Information ◽  
Work Effectiveness ◽  
And Performance ◽  
The Relationship

Patient care in the registration section of the hospital is a very important activity, because there is a recording of patient data that will be used by other health workers in providing further health care. The use of information technology in the registration section can increase work effectiveness and efficiency and produce accurate information. For this reason, it is necessary to analyze the factors that affect the benefits of using information technology in the registration section. This study aims to examine the relationship between the quality of information systems, the ability of officers and the performance of information users at RSI Siti Rahmah Padang, Indonesia. The research was conducted with survey method and data analysis using a quantitative approach. From the research results, it was found that the quality of information systems did not affect the benefits of using information technology. Meanwhile, the ability and performance of officers affect the benefits of using information technology. It is suggested that the scope of the use of information technology in the medical records section be increased. It is necessary to increase the ability of officers in the use of information technology by holding training or workshops.

scholarly journals WebQual 4.0 dan Importance-Performance Analysis (IPA) : Eksplorasi Kualitas Situs Web e-Kuisioner

2019 ◽  
Vol 3 (2) ◽  
pp. 52 ◽  
Author(s):  
Ismail Ismail ◽  
Fauzan Putraga Al-Bahri
Keyword(s):  
Performance Analysis ◽  
Research Method ◽  
Ease Of Use ◽  
Survey Method ◽  
Information And Communication ◽  
Level Of Importance

The e-questionnaire application that researchers built using CodeIgniter and React-Js which serves to support researchers' activities to survey respondents online and various evaluations of the quality of the application need to be carried out in accordance with the expectations of users, one of which is to analyze the quality of the website using the method WebQual 4.0 with the Importance-Performance Analysis (IPA) approach. The research method used by researchers is a survey method using the WebQual 4.0 method and Importance-Performance Analysis (IPA) to measure the level of performance and importance on the e-Karis website. The results of this study found that the level of importance and level of performance on the e-Questionnaire website that needs to be maximized in ease of use, appearance, and improvement on the information and communication pages that must be considered by the manager of the E-Questionnaire website.Keywords:WebQual 4.0, Importance-Performance Analysis (IPA), Exploration, Quality, Website, e-Questionnaire.

scholarly journals Kepuasan Pelanggan Terhadap Jasa Pengiriman Surat Dan Paket

2015 ◽  
Vol 19 (2) ◽  
Author(s):  
Atjih Ratnawati
Keyword(s):  
Service Quality ◽  
High Reliability ◽  
Survey Method ◽  
Postal Service ◽  
Quality Of Data ◽  
Package Delivery ◽  
Quality Aspects ◽  
Delivery Services ◽  
The Impact

Post organization is currently regulated in the Law of Post 38 of 2009 on the post. As the impact of the implementation of the Act that the new post, there are many types of postal service companies including expedition. This study aims to describe quantitatively the quality of data and related information services and package mailing PT Pos in Bandung reviewed based on customer satisfaction. While  research  method  is survey method with quantitative approach. Referring to the theory of quality of service (Service Quality). Judging from five (5) aspects of service quality, namely reliability, responsiveness, assurance, empathy and tangibles, it is known that the quality aspect of high reliability and low value is the quality aspects of the physical evidence (tengibel). Mail and package delivery services PT Pos Indonesia to provide services to its customers is  considered good and reliable by the public postal service          users                        Keywords :  Post, Indonesia Postal Service, Post Indonesia quality, service   ABSTRAK Penyelenggaraan pos saat ini diatur dalam Undang-undang Pos No.38 tahun 2009 tentang Pos. Sebagai imbas dari implementasi Undang-undang Pos yang baru tersebut, ada banyak jenis perusahaan jasa pos termasuk ekspedisi. Penelitian ini bertujuan untuk  mendiskripsikan secara kuantitatif   mengenai data dan informasi terkait kualitas  layanan jasa  pengiriman surat dan     paket PT Pos di kota Bandung ditinjau  berdasarkan kepuasan pelanggan. Sedangkan metode penelitian adalah metode survey dengan pendekatan kuantitatif  dengan mengacu pada teori kualitas layanan (Service Quality).  Dilihat dari 5 (lima) aspek kualitas layanan yaitu kehandalan, daya tanggap, jaminan, empaty dan bukti fisik, diketahui bahwa aspek kualitas kehandalan yang tinggi nilainya dan yang rendah adalah aspek kualitas bukti fisik (tengibel). Jasa pengiriman surat dan paket PT Pos Indonesia dalam memberikan layanannya kepada pelanggannya dinilai baik dan handal  oleh   masyarakat pengguna jasa layanan pos .  Kata Kunci: Pos , Post Indonesia, kualitas, Layanan

PENGARUH KUALITAS INFORMASI DAN KUALITAS LAYANAN TERHADAP SIKAP DALAM PENGGUNAAN SISTEM APLIKASI DENGAN KEMUDAHAN PENGGUNAAN SEBAGAI VARIABEL INTERVENING PADA JASA TRANSPORTASI ONLINE (GOJEK) DI YOGYAKARTA

2019 ◽  
Vol 27 (2) ◽  
pp. 119-133
Author(s):  
Putri Aprilia Isnaini ◽  
Ida Bagus Nyoman Udayana
Keyword(s):  
Social Media ◽  
Quality Of Service ◽  
Information Quality ◽  
Sampling Technique ◽  
Ease Of Use ◽  
Quality Of Services ◽  
Quality Of Information ◽  
Transportation Services ◽  
Application Systems

This writing is done to determine the effect of information quality and service quality on attitudes in the use of application systems with the ease of use of the system as an intervining variable in online transportation services (gojek) in Yogyakarta. The sample in this study is customers who use online motorcycle transportation services in Yogyakarta. The sampling technique uses accidental sampling technique. Data collection is done by distributing online questionnaires through the Goegle form and distributed with social media such as WhatsApp and Instagram on a 1-4 scale to measure 4 indicators. The results of this study show 1) the quality of information affects the ease of use, 2) the quality of service affects the ease of use, 3) the quality of information influences attitudes in use, 4) the quality of services does not affect attitudes in use, and 5) ease of use attitude in use.

Memperkuat Loyalitas Melalui Kepercayaan, Kepuasan Dan Komitmen Studi Pada Nasabah PT. Bank Cimb Niaga

Liquidity ◽  
2018 ◽  
Vol 4 (1) ◽  
pp. 43-52 ◽  
Author(s):  
Sri Widyastuti
Keyword(s):  
Customer Satisfaction ◽  
Relationship Quality ◽  
Structural Equation Model ◽  
Customer Loyalty ◽  
Structural Equation ◽  
Positive Influence ◽  
Equation Model ◽  
Survey Method ◽  
Branch Office

Customer loyalty is ‘suspected’not been able to optimizationrepetition of transactions, customer recommendation and durability with the establishment relationship quality of the trust, customer satisfaction and commitment. Therefore, research conducted on Bank CIMB Niaga aims to determine the extent of the trust, and commitment to customer satisfaction can increase X-tra and TabunganKU savings customer loyalty. This research is verification and the method of research is explanatory survey method, the sample is 160 customer X-tra and tabunganKU savings in the branch office Bank CIMB Niaga Bintaro. The analytical method used is structural equation model. The results showed loyalty can be achieved with relationship quality for customers through the establishment of trust, and commitment to customer satisfaction, which all three have a positive influence. Therefore, the management of Bank CIMB Niaga need to improve their ability in trust, satisfactionand commitmentwith the bank's customers to become increasingly favored customers.

PENGARUH KONSEP DIRI DAN KOMPETENSI PEDAGOGIK GURU TERHADAP KUALITAS PROSES PEMBELAJARAN

Edum Journal ◽  
2018 ◽  
Vol 1 (2) ◽  
pp. 106-117
Author(s):  
Khamim Khamim ◽  
Wresni Pujiyati
Keyword(s):  
Significant Influence ◽  
Learning Process ◽  
The Body ◽  
Self Concept ◽  
Survey Method ◽  
Empirical Level ◽  
Pedagogical Competence ◽  
Teacher Needs ◽  
Evaluation Of Learning

The main focus of this research is on the self-concept and pedagogical competence of the teacher and its influence on the quality of the learning process both partially and double. The research method used is a survey method in which the authors go directly to the empirical level by distributing questionnaires to 47 teachers. The processing and analysis techniques used are linear and multiple regression. The results of the study show that: (1) There is a positive and significant influence of the teacher's self-concept on the quality of the learning process (2) There is a positive and significant influence on the teacher's pedagogical competence on the quality of the learning process. (3) There is a positive and significant effect of self-concept and pedagogical competence of teachers together on the quality of the learning process. Therefore, the authors suggest: (1) So that the teacher improves health and appearance because the results of the study show that the weakness of the teacher's self-concept is in the appearance and significance of the body. So that the teacher needs to be given enlightenment related to how to maintain health and fitness through the implementation of joint gymnastics or conducting group discussions related to the dirt to maintain a prime body. (2) To face future competition and improve the quality of education it is deemed necessary to further increase the pedagogical competence of teachers, especially those related to planning and evaluation of learning.

A Framework for Non-Nominal Visualization and Perceived Quality Evaluation

2011 ◽  
Author(s):  
Ola Wagersten ◽  
Karin Forslund ◽  
Casper Wickman ◽  
Rikard So¨derberg
Keyword(s):  
Industrial Process ◽  
Perceived Quality ◽  
Product Development Process ◽  
Functional Quality ◽  
Quality Aspects ◽  
System Solution ◽  
Comprehensive Framework ◽  
Variation Simulation ◽  
Support Evaluation

Perceived Quality clusters different aspects that influence the customer’s perception of non-functional quality on a product that are perceive through senses. All together those aspects and the harmony between them reflect the producer’s ability to control product parameters and thereby also mirror the functional quality of the product. High Perceived Quality cannot be added to the product at the end of the developing process. Project prerequisites, system solution, factory capability etc. are criterion to succeed. Therefore, it is important to be able to evaluate Perceived Quality early in the process when product system solutions and architecture are defined, although data maturity is low. This paper presents a comprehensive framework to manage and support evaluation of Perceived Quality aspects in a product development process. The framework is based on an industrial process in combination with recent research within the field. The framework focuses on activities that can be performed at different stages in the developing process based on maturity of the CAD or styling data. For example, if the styling data is divided into different components by split-lines it has reached higher level of maturity then styling data that not has been divided. Consequently, the choice of applied method is based on data maturity, regardless phase in the developing process. The framework contains methods based on several different simulation and analysis techniques. Design methods, Computer-Aided Tolerancing and FEA based non-rigid variation simulation are represented in the framework.

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