ONLINE MEAL ORDERING SERVICE QUALITY AND DELIVERY SPEED: OPPORTUNITIES FOR RESTAURANT OPERATORS?

2021 ◽  
Vol XXIII (4) ◽  
pp. 108-128
Author(s):  
Weijun Liu ◽  
Wojciech J. Florkowski
Keyword(s):  
Food Safety ◽  
Service Quality ◽  
Consumer Perception ◽  
Business Managers ◽  
Demographic Information ◽  
Average Value ◽  
Delivery Services ◽  
Meal Service ◽  
Using Data ◽  
Structured Questionnaire

This study examines the importance customers attach to online meal service quality and delivery speed using data collected in 2017. The structured questionnaire probed for views on meal delivery services and socio-demographic information. The respondents participating in the survey were located in cities across 29 provinces in China. Ordered logit technique estimated equations for modeling service quality and delivery speed importance. Average meal price and food safety expectations were important to consumer perception of service quality, while payment convenience, ordered meal type, and delivery courier logo mattered to perception of delivery speed. Online order business managers should pay attention to orders with above average value, those with multiple, varied dishes, and deliveries to college dormitories. Customers ordering traditional Chinese dishes attach importance to delivery speed in contrast to those ordering barbecue. Courier appearance and display of health badges are also associated with importance attached to delivery speed.

scholarly journals Understanding Risk Perception toward Food Safety in Street Food: The Relationships among Service Quality, Values, and Repurchase Intention

2021 ◽  
Vol 18 (13) ◽  
pp. 6826
Author(s):  
Kyung Hwa Seo ◽  
Jee Hye Lee
Keyword(s):  
Food Safety ◽  
Risk Perception ◽  
Service Quality ◽  
Food Quality ◽  
Perceived Value ◽  
Internet Survey ◽  
Food Culture ◽  
Repurchase Intention ◽  
Street Food ◽  
Perception Group

This paper aims to identify service quality dimensions of street food that have an impact on utilitarian and hedonic values and to determine the effect of utilitarian and hedonic values on repurchase intention. It also examines the moderating effect of risk perception toward street food safety on the relationship between service quality and perceived value. An Internet survey was performed in Korea with 285 respondents. The results confirmed that the five dimensions of street food’s service quality—food quality, employee service, physical environment, price, and rapidity of service—had positive impacts on utilitarian and hedonic values. All perceived value (utilitarian, hedonic) has an impact on repurchase intention. Finally, the food quality of street food showed a stronger influence on utilitarian value among the low-risk perception group than the high-risk perception group depending on the consumers’ level of awareness of food safety. This provides new insights for marketing strategies to attract domestic/foreign consumers to street food vendors and for creating a new food culture by emphasizing important domains of service quality, the relation of quality to consumer values, and risk perception toward food safety in street food.

PENGARUH KUALITAS PELAYANAN, KUALITAS PRODUK DAN KEPERCAYAAN TERHADAP LOYALITAS PELANGGAN AROMANIA PARFUMERY DI KOTA BENGKULU

2021 ◽  
Vol 4 (1) ◽  
Author(s):  
Sri Ekowati ◽  
Selamat Riyadi
Keyword(s):  
Service Quality ◽  
Product Quality ◽  
Customer Loyalty ◽  
Hypothesis Test ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Multiple Linear Regression Analysis ◽  
Quality Product ◽  
Using Data ◽  
Positive Effect

ABSTRACTThis study aims to determine the effect of service quality, product quality and  trust on customer loyalty aromania parfumery Bengkulu. This type of research is a survey research with a quantitative approach, the object of this research is the consumers in Aromania parfumery, which is precisely located on Jl. Kapuas Raya, Lingkar Barat, Kec. Gading Cempaka, Bengkulu City. with the sampling method, namely non-propability technique, namely insidential sampling technique. The number of respondents in this study were 105 people. The data collection method used a questionnaire. By using data analysis techniques using Multiple Linear Regression Analysis Test, and Hypothesis Test, namely test t and test f. The results of this study can be concluded that the variable service quality Aromania parfumery has a positive effect on customer loyalty, product quality has a positive effect on customer loyalty, and trust has a positive effect on customer loyalty.Keywords: Service Quality, Product Quality, Customer Trust and Loyalty.

Profile of Food Truck Consumers and their intent to visit Food Trucks

2021 ◽  
pp. 301-309
Author(s):  
Ajay Jamnani ◽  
Jyoti Jamnani
Keyword(s):  
Service Quality ◽  
Purchase Intent ◽  
P Value ◽  
Demographic Analysis ◽  
Food Trucks ◽  
Intent To Purchase ◽  
Basic Understanding ◽  
Customer Intent ◽  
The Impact ◽  
Structured Questionnaire

The purpose of this paper is to develop the content and analyze the factors that impact the intent to purchase of customers from a food truck. The study was carried out in Belagavi, Karnataka, India, the study was carried out using a structured questionnaire to collect the data, the data was checked for normality and reliability, further one sample t test was applied to check the impact of selected factors on purchase intent of customers from food trucks. Demographic analysis of the respondents was also a part of the study. The impact of selected factors/variables on customer intent to purchase from food trucks was analyzed and it was observed that prize, taste, hygiene, Variety, service quality and exteriors had significant impact on the customer’s intent to purchase as the p-value = 0.000 (is < 0.05). The factors or variables were not borrowed from a single proven model in the literature, the factors were selected on the basic understanding of the researchers. The study was the first to analyze the impact of the factors impacting the customer intent to purchase from food truck in a non-metro city, and the results can be used by professionals working in the area.

scholarly journals PENERAPAN MODEL PEMBELAJARAN KOOPERATIF JIGSAW UNTUK MENINGKATKAN MOTIVASI PADA SISWA KELAS V SEKOLAH DASAR

2020 ◽  
Vol 7 (2) ◽  
pp. 56-63
Author(s):  
Bandi Usman ◽  
Khairil Akbar ◽  
Kurnia Dyah Anggorowati
Keyword(s):  
Physical Education ◽  
Student Learning ◽  
Learning Model ◽  
Point Of View ◽  
Learning Motivation ◽  
Fifth Grade ◽  
Motivation To Learn ◽  
Average Value ◽  
Fifth Grade Students ◽  
Using Data

Abstrak: This study aims to increase student learning motivation in the field of physical education, sports and health. The learning model used is the application of the learning model through cooperative jigsaw to increase learning motivation in the field of physical education, sports and healthfor fifth grade students. Classroom action research (PTK) is carriedout using data collection techniques, namely motivation tests and questionnaires. The results of this study showed that in cycle 1, the average value of student learning motivation was 73% in the motivated category but not yet complete. Then in cycle II obtained a percentage of learning motivation of 90% categorized as motivated according to the success criteria and seen from the point of view of the maximum completeness criteria (KKM) students are said to be complete. The percentage of increasing learning motivation from cycle I to cycle II was 17%. The jigsaw cooperative learning model can increase student motivation, especially in sports and health physical education subjects.Keywords: learning Model, motivation to learn physical education sports and health.Abstrak: Penelitian ini bertujuan untuk meningkatkan motivasi belajar siswa pada bidang studi Pendidikan Jasmani Olahraga dan Kesehatan. Model pembelajaran yang digunakan adalah penerapan model pembelajaran melalui kooperatif Jigsaw untuk meningkatkan motivasi belajar pada bidang studi Pendidikan Jasmani Olahraga dan Kesehatan pada siswa kelas V, dilakukan penelitian tindakan kelas (PTK) dengan teknik pengumpulan data yakni tes dan angket motivasi. Hasil penelitian ini diperoleh siklus I nilai rata-rata motivasi belajar siswa presentase sebesar 73% kategori termotivasi tetapi belum tuntas. Kemudian pada siklus II diperoleh presentase motivasi belajar sebesar 90% dikategorikan termotivasi sesuai kriteria keberhasilan dan dilihat dari sudut pandang kriteria ketuntasan maksimal (KKM) siswa sudah dikatakan tuntas. Presentase peningkatan motivasi belajar siklus I ke siklus II yaitu 17%. Model pembelajaran kooperatif jigsaw dapat meningkatkan motivasi belajar siswa, terutama pada mata pelajaran Pendidikan Jasmani Olahraga dan Kesehatan.Kata Kunci: Model Pembelajaran, Motivasi Belajar Pendidikan Jasmani Olahraga dan Kesehatan

scholarly journals A study on sanitation, hygiene practices and food safety knowledge among food vendors in different sectors of Chandigarh, India

2018 ◽  
Vol 10 (3) ◽  
pp. 931-934
Author(s):  
Aradhana Thakur Thakur ◽  
Uttara Singh
Keyword(s):  
Food Safety ◽  
Data Collection ◽  
Personal Hygiene ◽  
Demographic Information ◽  
Street Food ◽  
Hygiene Practices ◽  
Bare Hand ◽  
Safety Knowledge ◽  
The City

The present study were carried out to assess the hygiene practices and food safety among street food vendors in the city of Chandigarh. It includes 100 samples of vendors.  Fifty vendors were mobile and other 50 was fixed vendors. A self planned questionnaire was used for data collection for the vendors. The questionnaire included questions about demographic information, hygiene practices and food safety. Thirty eight percent of vendors used stalls, but did not uphold their stalls well.  Eighty-three per cent of the vendors had thrown garbage in the open vessel and 14.0% used dustbin for dispose garbage. Personal hygiene was also observed which indicated that the vendors never wear the head covers, handled food with bare hand and they did not wear overcoats/aprons as well. Street food vendors were not aware of hygienic and sanitary practice.

scholarly journals Model Strategi Pengembangan Positioning Kafe di Surabaya

2018 ◽  
Vol 10 (2) ◽  
pp. 156
Author(s):  
Arasy Alimudin
Keyword(s):  
Service Quality ◽  
Frequency Distribution ◽  
Current Situation ◽  
Consumer Perception ◽  
Distribution Analysis ◽  
Strategy Model ◽  
Sense Of Security ◽  
Analysis Technique

The purpose of this research is to know and build café position, the method used is descriptive quantitative by collecting consumer perception and based on approach to consumer and based on condition of current situation and condition. The positioning of Jumbo Juice cafe compared to its main competitor is done by frequency distribution analysis technique. The results showed that the strategy model for the development of Jumbo Juice cafe positioning in Surabaya was; Promotion of café location by giving direct appointment of cafe existence very clear and easy to see around cafe environment. The custodian must keep the very cheap price offered to form a strong image among the cafe's consumers. Provide a full menu and a menu of new dishes not shared by competitor cafes. Improving service quality should be sustainable. Toilet facilities should be kept clean, safe and adequate parking. Sauna cafe must be developed so it will create a different susana with other competing cafes. And provide a sense of security to the cafe's visitors.

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