Post-COVID Business Transformation: Organizational Constraints and Managerial Implications for SMEs in Cameroon

The paper is devoted to the role of the global financial market in the development of Russian big business. It proves that terms and standards posed by this market as well as opportunities it offers determine major changes in Russian big business in the last three years. The article examines why Russian companies go abroad to attract capital and provides data, which indicate the scope of this phenomenon. It stresses the effects of Russian big business’s interaction with the world capital market, including the modification of the principal subject of Russian big business from integrated business groups to companies and the changes in companies’ behavior: they gradually move away from the so-called Russian specifics and adopt global standards.

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Visitor Satisfaction of the Palace Museum Website in China: An Empirical and Integrated Model

Journal of Business and Economics ◽

10.15341/jbe(2155-7950)/05.10.2019/005 ◽

2019 ◽

Vol 10 (5) ◽

pp. 421-437

Author(s):

Qiong Dang ◽

Keyword(s):

Online Survey ◽

Positive Impact ◽

New Technology ◽

Perceived Usefulness ◽

System Quality ◽

Visitor Satisfaction ◽

Digital Era ◽

Managerial Implications ◽

Museum Websites ◽

Perceived Usability

In 2001, the website of the Palace Museum was opened to the public, marking that museum’s first step into the digital era in China. Numerous studies and much research has concentrated on how to employ this new technology in order to digitize the museum and its collection. However, little attention has been paid to research regarding visitor satisfaction’s regarding museum websites in China. This research aims to fill the gap. Consequently, this conceptual model has been proposed, and the Palace Museum website was as the research objective. Empirical methodology has been applied and the online survey was created to gather data, which results in a total of 557 questionnaires being analyzed though the SPSS 20.0. The findings demonstrate that system quality, perceived usefulness, perceived usability, and the museum’s image have a positive impact on visitor satisfaction regarding their continuance intention. Furthermore, managerial implications are proposed for museum practitioners.

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Managerial Implications of Student Activity Information System Implementation at Faculty of Business and Management

International Journal of Service Management and Sustainability ◽

10.24191/ijsms.v5i1.9857 ◽

2020 ◽

Vol 5 (1) ◽

pp. 41

Author(s):

Norshima Humadi ◽

Muhamad Sukor Jaafar ◽

Melissa Shahrom ◽

Siti Halijjah Shariff

Keyword(s):

Information System ◽

Service Quality ◽

Student Satisfaction ◽

Direct Effect ◽

Quality Model ◽

Application Process ◽

Student Activity ◽

Managerial Implications ◽

Business And Management ◽

Activity Information

Faculty of Business and Management – Student Activity Information System (FBM-SAIS) was developed with an aim to manage the student activity application process effectively through the Internet. This study was conducted to determine the managerial implications of FBM-SAIS implementation to FBM, UiTM Selangor by focusing on the manpower and financial impact, as well as to determine the direct effect of SAIS Service Quality on SAIS student satisfaction. This study proposed SAIS ServiceQuality as a higher-order factor in order to determine a direct effect of SAIS Service Quality on student satisfaction towards SAIS implementation. Interviews were conducted to identify the managerial implications of student activity application process before and after SAIS implementation. Meanwhile, the quantitative data was gathered from 94 SAIS users who were FBM students through e-survey and was analyzed by using SmartPLS 3.0. The interview results showed that the implementation of SAIS did have an impact on the Faculty, such as increasing staff productivity and reducing costs. Moreover, the PLS-SEM analysis results showed that SAIS Service Quality positively influenced student satisfaction towards FBMSAIS implementation. This study provides an empirical validation of the SAIS Service Quality Model in the context of Higher Education.

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Linking ‘Halal’ Friendly Hotel Attributes and Customer Satisfaction:The Islamic Tourism Sector

Journal of Emerging Economies and Islamic Research ◽

10.24191/jeeir.v4i4.9102 ◽

2016 ◽

Vol 4 (4) ◽

pp. 43

Author(s):

Lennora Putit ◽

Mazzini Muda ◽

Ainul Nadzirah Mahmood ◽

Nor Zafirah Ahmad Taufek ◽

Norhayati Wahib

Keyword(s):

Customer Satisfaction ◽

Dress Code ◽

Significant Relationships ◽

Tourism Sector ◽

Managerial Implications ◽

Halal Food ◽

Increasing Demand ◽

Islamic Dress ◽

The Relationship ◽

Survey Questionnaires

An increasing demand for Islamic tourism has driven the concept of a ‘Halal’ (or permissible) friendly hotel into another level of business insight within the consumers’ travel market. The concept via its unique value proposition has rapidly become very attractive not only to Muslim tourists, but also to non-Muslim tourists globally. This study aims to examine the relationship linking ‘Halal’ friendly hotel attributes and customer satisfaction. Using purposive sampling, a total of 410 survey questionnaires were distributed to targeted respondents with only 323 usable feedbacks and used for data analysis. Regression results revealed that four main “Halal-friendly hotel” attributes have significant relationships with customer satisfaction. These include prayer facilities, Halal food, Islamic dress code and general Islamic morality. Of these four attributes, prayer facilities proved to have the most significant impact on customer satisfaction. Findings and managerial implications were further discussed in this article.

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A Study on Factors Affecting on Customer Intention to Use the Express Bus

VNU Journal of Science Economics and Business ◽

10.25073/2588-1108/vnueab.4167 ◽

2018 ◽

Vol 34 (5E) ◽

Author(s):

Phuong Nguyen Van ◽

Hieu Trung Nguyen ◽

Toan Bao Le

Keyword(s):

Local Government ◽

Service Quality ◽

Behavioral Intention ◽

Structural Equation ◽

Perceived Value ◽

Equation Model ◽

Corporate Image ◽

Organizational Image ◽

Factors Affecting ◽

Managerial Implications

The improvement of transit service quality is an essential role in developing urban and interstate transportation. The local government, as well as bus service companies, should understand the behavioral intention of passengers to meet their expectation and requirements. This paper aims to highlight such behavioral decision and investigate dominant factors that influence the customers’ decision to use the express bus. The study explores the case of express bus companies in Tay Ninh province, Vietnam. By using the structural equation model approach to analyze the data collected from 295 passengers, who have experienced in using the express bus, the results reveal that service quality has a significantly positive relationship with both perceived value and corporate image. Specifically, customer satisfaction and organizational image also positively influence behavioral intention. Meanwhile, service quality indirectly affects on behavioral intention throughout perceived value and corporate image. Based on the findings, we provided some insightful managerial implications and recommendations to managers of bus carriers, and valuable practical suggestions to policymakers in the local government of Tay Ninh province to improve the service quality to encourage more citizens to use the express bus.

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Children's Perceived Value: Conceptualization, Scale Development, and Validation

10.26686/wgtn.13133522 ◽

2020 ◽

Author(s):

Janine Williams ◽

A Gazley ◽

N Ashill

Keyword(s):

New York ◽

Perceived Value ◽

Internal Consistency Reliability ◽

Future Research ◽

New York University ◽

Consumer Decisions ◽

Managerial Implications ◽

Stage Process ◽

Development And Validation ◽

Value Measure

© 2020 New York University Perceived value among children is an important concept in consumer decisions, yet surprisingly no research has operationalized value for this consumer group. To address this omission, and following the guidelines of DeVellis (2016), this investigation reports the findings of a seven-stage process to develop a valid and reliable instrument for measuring perceived value among children aged 8–14 years. Value for children is conceptualized as a multidimensional construct capturing perceptions of what is received and what is given up, which differs from adult measures in terms of its composition and complexity. A 24-item scale is developed that shows internal consistency, reliability, construct validity, and nomological validity. We also demonstrate the validity of the new scale beyond an existing adult perceived value measure. Directions for future research and managerial implications of the new scale for studying children's consumer behavior are discussed.

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The influence of Country of Origin Image on HCMC consumer attitudes towards Vietnamese garments

10.31219/osf.io/wr9sq ◽

2020 ◽

Author(s):

Ha Nam Khanh Giao

Keyword(s):

Strong Influence ◽

Positive Relationship ◽

Country Of Origin ◽

Consumer Attitudes ◽

Competitive Advantages ◽

Age And Gender ◽

Managerial Implications ◽

And Gender ◽

Country Of Origin Image ◽

Relationship Of

The study analyses the factors of Country of Origin Image influencing Vietnamese consumer attitudes towards Vietnamese garments by surveying 366 customers. Cronbach's Alpha analysis and EFA analysis together with multiple regression analysis were used with SPSS. The results show that only two components having a strong influence are "Country of Origin Image" and "Country of Origin Image of Product"; only "Country of Origin Image of Product" affects consumer’s perceived cost of garments; finally, there is a positive relationship of perceived benefits and a negative one of perceived cost of attitudes towards Vietnamese garments. There is no difference in terms of "income", "age" and "gender" for consumer attitudes towards Vietnamese garments. The study also suggests a number of managerial implications for the garment companies to have better competitive advantages.

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Organizational Empowerment and Turnover intensions:A mediation of Job Satisfaction and Affective Commitment. A Case of Hattar industries, Pakistan

Journal of Management Info ◽

10.31580/jmi.v6i2.507 ◽

2019 ◽

Vol 6 (2) ◽

pp. 1-6

Author(s):

Mehwish Iftikhar ◽

Sheraz Khan

Keyword(s):

Job Satisfaction ◽

Structural Equation ◽

Affective Commitment ◽

Middle Level ◽

Primary Data ◽

Equation Modeling ◽

Clear Understanding ◽

Complex Process ◽

Managerial Implications ◽

Organizational Empowerment

Empowerment has never been something handed from one person to another or passed from employer to employee but it is a complex process, which needs a vivid vision and clear understanding for managers and employees. It is a technique and tool for the retention of employees.This quantitative study is done to examine the affect of organisational empowerment on turnover intensions by way of mediation of job satisfaction and affective commitment.Direct and indirect affects of variables are examined while conducting the study among employees of Hattar industries located in Punjab, Pakistan.Cross sectional design is addopted and primary data is collected through standardised questionnaires on five point likert scale. A total of 220 employees working at middle level management of Hattar industries, were chosen randomly. Correlation is applied in order to findout the strength of relationship between variables.The data was analysed on the basis of SEM (structural equation modeling) technique by using AMOS. Findings depicted the positive relationship between organizational empowerment with the variables job satisfaction and affective commitment. The result also indicates that there is a significant mediating influence of job satisfaction and affective commitment in the relationship between organizational empowerment and turnover intensions. Practical/managerial implications of this study revealed that organizations should foster to give empowerment to their workers if they want to retain them so that, they will be satisfied enough, will remain committed to work and will have lower intensions to leave the job that will better contribute in boosting up the overall performance of the organization.

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Role of personal values and personality traits on intention to recommend a destination

Tourism Analysis ◽

10.3727/108354220x15987151867872 ◽

2020 ◽

Author(s):

Arnold Japutra ◽

Sandra Maria Correia Loureiro ◽

Shasha Wang

Keyword(s):

Theory Of Planned Behavior ◽

Personality Traits ◽

Planned Behavior ◽

Personal Values ◽

Favorable Attitude ◽

Extended Model ◽

Extended Theory ◽

Prosocial Values ◽

Managerial Implications

In this study, the researchers explore the antecedents of tourists’ intention to recommend a destination using an extended Theory of Planned Behavior (TPB). Two personal values (i.e., prosocial and maturity) and two personality traits (i.e., extraversion and agreeableness), which are rarely studied but important elements for marketers to better understand the market (e.g., segment the market), are examined. To test the extended model of TPB, a survey (n=312) was conducted with tourists in Portugal. The researchers find support for the hypothesis that tourists with higher prosocial values, maturity values, and extraversion personality traits are more likely to have a favorable attitude toward a destination and a tendency to recommend the destination. Theoretical and managerial implications are discussed.

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