scholarly journals Designing Quality Business Processes for E-Government Digital Services

Author(s):  
Flavio Corradini ◽  
Damiano Falcioni ◽  
Andrea Polini ◽  
Alberto Polzonetti ◽  
Barbara Re
2021 ◽  
Vol 284 ◽  
pp. 07008
Author(s):  
Oksana Pirogova ◽  
Nadezhda Savelyeva ◽  
Tatiana Timkina

The aftermath of the pandemic in 2020 shocked the country’s economy, but at the same time, the desire to keep the business allowed, in record time, to completely rebuild the usual patterns of behavior in the implementation of business processes across all sectors of the economy. The inability to go to work, solve everyday issues, carry out a commodity-money exchange, allowed the remote service model to burst so rapidly. The construction of a mechanism for the formation of work on the basis of electronic platforms, software products, Internet sources made it possible to form a single development trend - digitalization. This process is inextricably linked with the Internet, the digitization of the actions of all market participants. In this article, using the banking sector as an example, the main problems of modern digital services are considered, based on which the main directions of innovation are put forward, as well as promising areas of investment are substantiated.


KANT ◽  
2020 ◽  
Vol 37 (4) ◽  
pp. 6-14
Author(s):  
Anatoly Grigorev ◽  
Marina Grigorieva

Digital technologies are now actively influencing all spheres of material and spiritual life of a person and society as a whole. Integration with information technology allows not only the economy to automate business processes, reduce resource costs, increase the competitiveness of industries and increase the efficiency of various tasks, but also optimizes educational processes related to training, professional competency, information and, ultimately, digital services change our way of life. As part of this review paper, the authors carry out a source analysis of scientific articles published in the journal "Kant" for the past two years on the issue of digitalization in the modern social and humanitarian space in various scientific aspects.


2021 ◽  
Author(s):  
Elena Vasilieva

Not so long ago, human resources were perceived as the main participant in business processes and as an integral part of the company's organizational capital. However, automation and the introduction of industrial technologies 4.0 replace people with programs, robots, chatbots, etc. But this does not mean that in the new era, human functions in the process will be reduced to a minimum. Goals focused on the implementation of new business tasks in the face of constant changes will require a person to work in a team, effectively use their competencies, be focused and successful, think outside the box and find original solutions, actively use the accumulated individual and collective intellectual capital. This will make the application of various techniques of the design thinking methodology an integral part of human activity in the company. The author gives an overview of the tools and techniques of design thinking, shows the features of their application. Highlights the specifics of organizing collective creative work and maintaining an atmosphere of trust and creativity. Provides a list of popular digital services for organizing teamwork. The development of the design thinking approach was achieved through the new methodology - Platform Innovation Kit, which is used for designing an ecosystem platform. Platform design canvases help startups and corporations launch and scale businesses on digital platforms.


Author(s):  
Петр Левчаев ◽  
Petr Levchaev

The purpose of this article is to study the key drivers, factors of formation and peculiarities of functioning of the digital economy and virtual environment of human life. Tasks of the article: to examine the preconditions of formation and features of the origin and development of the digital economy; to formulate the basic provisions and specifics of functioning of the digital economy; to outline the development of the digital economy, as well as relevant opportunities and threats for the major participants. Subject of research are the processes of computerization daily life and business activities of a person in modern socio-economic conditions. The object of study are the new computer (and allied) technologies and business-processes in the formation of the single information society. The article examines the controversial issues of the digital economy: problems and prospects of its formation and evolution, threats to consumers of digital services. Pays attention to the current state of digital technologies, economic principles and conditions of formation and peculiarities, the characteristics of the digital services economy, its possibilities, and also made projections of the development process of virtual society.


Author(s):  
Oksana I. Zhityaeva

The article examines the issues of managing the digital transformation of the Russian industrial sector. The author notes that a new content of the industrial development strategy is currently on the agenda a digital strategy, for the development of which there are a number of prerequisites: the availability of the Internet, the use of digital services, mobile devices, and other digital technologies. The article deals with the issues of digital transformation management and the directions of its development. The author reveals the advantages of implementing digital transformation, suggests directions for implementing the roadmap for digital transformation of the industrial sector, and identifies trends in the digital transformation of the industrial sector. It is noted that digital transformation begins with the creation of a digital platform where the interests of industry, the state and science are united. Digital platforms are proposed to be organized by type of economic activity (FEA), using digital ecosystems. Digital platforms are proposed to be created in the areas of digital transformation, such as: uber-ization, the Internet of things, neural technologies, Big Data, network interaction with partners, blockchain, crowdfunding. The article reflects that one of the types of digitalization is uber-the transformation of the economy, which represents a digital service for the provision of services, the rejection of hierarchical multi-level organizational structures, to production and management structures based on the blockchain. Uber-ization of the economy is a digital management service that includes a whole range of other digital services. In this article, the author proposes a model of digital transformation of the industrial sector of the Russian Federation based on the creation of digital doubles that allow using such advantages as reducing the time of business processes, increasing the accuracy of calculations, and improving the quality of work performed. Digital transformation forms new forms of organizational, innovation and management activities, takes a leading position in the development of domestic industrial potential, new competitive advantages by improving business processes for knowledge and information management, increasing the number of technological innovations, and filling them with professional competencies.


Author(s):  
О.Р. Кивчун

В настоящей статье рассматривается метод управления электропотреблением объектов регионального электротехнического комплекса на основе учёта добавочного ресурса. Актуальность его разработки обусловлена существующими тенденциями развития цифровой экономики во всех отраслях региональной экономики, в том числе - в припортовых комплексах региона. Важной составляющей современной цифровой экономики выступает цифровая энергетика, позволяющая регулировать управление бизнес-процессами в энергетической сфере. Обеспечение электроэнергией регионального припортового комплекса осуществляется с помощью двух подсистем регионального электроэнергетического комплекса: регионального транспортно-сетевого комплекса и регионального электротехнического комплекса. Важной задачей развития цифровой энергетики является разработка и внедрение цифровых сервисов. На сегодняшний день в региональных транспортно-сетевом и электротехническом комплексах внедрено значительное число цифровых сервисов. Однако они носят преимущественно «учётный» характер, в результате чего не способны в полной мере реализовать управление энергетическими процессами, существенно сократить затраты и повысить уровень энергоэффективности. Предлагаемый метод включает в себя модель и методики, позволяющие установить границы начала и завершения бифуркационных процессов, реализовать прогнозирование электропотребления объектов РТСК и РЭК на основе учёта добавочного ресурса и осуществить режимное нормирование электропотребления объектов, не нарушая технологического процесса. Применение данного метода может быть осуществлено в рамках динамического моделирования процесса электропотребления, исследования бифуркационных процессов, а также в качестве теоретической основы для создания сервисного программного обеспечения цифровых платформ управления электропотреблением для РТСК, РЭК и региональных припортовых комплексов. This article discusses the method of managing the electrical consumption of a regional electrical complex based on the accounting of an additional resource. The relevance of its development is due to the existing trends in the development of the digital economy in all sectors of the region, including in regional port complexes. An important component of the digital economy is digital energy, which allows regulating the management of business processes in the energy sector. The provision of electricity to the regional port complex is carried out with the help of two subsystems of the regional electric power complex: the regional transport and network complex and the regional electrical complex. An important task of the development of digital energy is the development and implementation of digital services. To date, a fairly large number of digital services have been introduced in RTSC and REC. However, they are more "accounting" in nature and are unable to fully implement the management of energy processes in order to increase energy efficiency and reduce costs. The proposed method includes a model and methods that allow determining the boundaries of the beginning and completion of bifurcation processes, implementing forecasting of electrical consumption of RTSC and REC facilities based on accounting for additional resources and implementing regime rationing of electrical consumption of facilities without disrupting the technological process. The application of this method can be carried out within the framework of dynamic modeling of the electrical consumption process, the study of bifurcation processes, as well as a theoretical basis for creating service software for digital electrical consumption management platforms for the regional transport and network complex, regional electrical grid complex and regional port complexes.


Author(s):  
D. N. Butorin

The article discusses the process of the digitalization of the educational organization of secondary vocational education. When automating routine processes, at some point, problems may arise in the transition from solving local accounting problems to submitting regulated reports. Often, digitalization becomes the only possible solution to the problems of combining the performance of job tasks based on data from various departments. This is especially evident when implementing integration with external federal information systems. The development of digital services for students with the help of the information service “NaLentu!” (”Go to a Class!”) is shown. Based on it, the mailing of the schedule, the “digital student’s record-book”, and the order of documents are implemented. It is described how one of the federal systems became the reason for the digitalization of processes in social accounting, the appointment and accrual of grants. The problems of the implementation of the accounting system on the part of employees, in particular, the perception by some of them of digitalization as a threat to their interests, are indicated. Further automation trends after the implementation of information systems in the decision of the central tasks of the educational organization are demonstrated. The stages of the introduction of information systems for accounting for vocational training and additional professional education are described, the analysis of the results of their implementation on the basis of College of Oil and Gas in Achinsk is given.


2019 ◽  
Vol 2 (1) ◽  
pp. 1-16
Author(s):  
Anjas Tryana

With the development of technology today, it is very important for every company to plan and develop a system to support business processes in each company. Achieving the goals of an enterprise faces challenges and changes that require strategies for effective measures and efficient use of resources. One important and increasingly widely used strategy is the use and improvement of information system support for the enterprise. This plan can utilize enterprise architecture planning methodology that produces data architecture, application architecture, technology architecture, and the direction of its implementation plan for the enterprise.CV Biensi Fesyenindo is engaged in retail garment, with branches throughout Indonesia, covering the areas of Kalimantan, Sulawesai, NTB, NTT, Bali, Java and Sumatra. In their daily activities, they carry out production to distribution processes to meet market and employee needs.The enterprise architecture model used in this study is by using Enterprise Architecture Planning (EAP). EAP is a process of defining enterprise architecture that focuses on data architecture, applications and technology in supporting business and plans to implement the architecture, where the EAP method has several stages, starting from planning in planning, business modeling , Current System and Technology (Current System & Technology), Data Architecture (Data Architecture), Application Architecture (Applications Architecture), Technology Architecture (Technology Architecture), Implementation Plans (Implementation Plans).The results of this study are recommendations for information systems for Fesyenindo Biensi CV in the form of enterprise architecture planing blue print planning that is successful in defining 5 main business processes, which consist of application architecture data architecture and for technological architecture to produce technology architecture proposals divided into 5 chapters 110 pages .


2020 ◽  
Vol 17 (1) ◽  
pp. 68-77
Author(s):  
V. E. Zaikovsky ◽  
A. V. Karev

Project success depends on the ability to respond to risks and make correct decisions in a timely manner. The project approach provides a better framework for implementing a new management system into the company’s business processes. The risk management framework developed by the company comprises a risk management infrastructure, a set of standards, human resources, and a risk management information system. To improve staff compliance, it is necessary to provide training and to communicate the goals of the project effectively. It is also important to develop a motivation system because well trained and motivated staff are able to work more efficiently.


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