What are we doing with all that satisfaction data? Evaluating Public Transport customer satisfaction data collection and analysis techniques

2021 ◽  
pp. 211-242
Author(s):  
Cherise Roberts ◽  
Emily Grisé ◽  
Dea van Lierop
Keyword(s):  
Data Collection ◽  
Customer Satisfaction ◽  
Public Transport ◽  
Analysis Techniques ◽  
Data Collection And Analysis

scholarly journals Supervisi Akademik Sebagai Upaya Untuk Meningkatkan Kinerja Guru Pendidikan Agama Islam Dan Budi Pekerti (PAIBP) Sekolah Dasar Di Kota Binjai

2021 ◽  
Vol 4 (1) ◽  
Author(s):  
Ikhsanti Hannum
Keyword(s):  
Data Collection ◽  
Learning Process ◽  
Quantitative Data ◽  
Teacher Performance ◽  
Teaching Skills ◽  
Research Approach ◽  
Successful Implementation ◽  
Analysis Techniques ◽  
Action Research Approach ◽  
Data Collection And Analysis

This paper describes enhancement in teacher performance in implementing the learning process, after academic supervision is carried out. Transformation in the form of attendance, fulfillment of work tools, time discipline, use of media, and teaching skills are indicators of this. The method used for research is qualitative with quantitative data collection and analysis techniques, and Classroom Action Research approach. The number of teachers used as a sample was 20 people, and the results obtained showed that after the research was carried out in cycle I and cycle II, a total of 85% sampled for 10 aspects of the assessment increased their performance. This data shows the achievement of the successful implementation of supervisory academic supervision of PAIBP teachers.

Proposed Techniques for Data Collection and Analysis in the Study of News-Oriented Virtual Communities

2011 ◽  
pp. 568-584 ◽  
Author(s):  
William J. Gibbs ◽  
Joseph E. McKendrick
Keyword(s):  
Content Analysis ◽  
Data Collection ◽  
Eye Tracking ◽  
Human Behavior ◽  
Information Seeking ◽  
Virtual Communities ◽  
Usability Testing ◽  
Analysis Techniques ◽  
Data Collection And Analysis ◽  
Area Of Study

News providers today offer interactive sources that engage people, enable them to build community, and to participate in the news. At the same time, the digital interfaces through which people access the news are continuingly evolving, diverse, and oftentimes visually complex. How these factors shape human information seeking in news-oriented virtual communities is a relatively new area of study and therefore greater understanding of their influence on human behavior is of much practical value. In this chapter, the authors explore trends and developments in news-oriented virtual communities. They review several data collection and analysis techniques such as content analysis, usability testing and eye-tracking and propose that these techniques and associated tools can aid the study of news communities. They examine the implications these techniques have for better understanding human behavior in virtual communities as well as for improving the design of these environments.

scholarly journals PERAN KEPUASAN KONSUMEN MEMEDIASI HUBUNGAN KUALITAS PRODUK DAN PERSEPSI HARGA DENGAN KEPUTUSAN PEMBELIAN ULANG

2020 ◽  
Vol 9 (4) ◽  
pp. 1379
Author(s):  
Ida Ayu Prayoni ◽  
Ni Nyoman Rsi Respati
Keyword(s):  
Data Analysis ◽  
Data Collection ◽  
Customer Satisfaction ◽  
Product Quality ◽  
Consumer Satisfaction ◽  
Purchase Decisions ◽  
Price Perception ◽  
Analysis Techniques ◽  
Probability Methods ◽  
Scale Data

This study aims to determine the effect of product quality and price perception on consumer satisfaction and repurchase decisions on consumers who buy and use Pepsodent toothpaste. This research was conducted in Denpasar City with a sample size of 105 respondents with non-probability methods in the form of purposive sampling. Data collection was carried out through questionnaires with as many as 15 indicators measured using a Likert scale. Data analysis techniques used in this study are path analysis techniques with classical assumption test and sobel test. The results of the study stated that the variables of customer satisfaction, product quality variables and price perception variables had a positive and significant effect on repurchase decisions. Keywords: product quality, price perception, customer satisfaction, repeat purchase decisions

scholarly journals The Impact of Service Quality on Customer Satisfaction: A Study on Higher Education Students in Timor-Leste

2021 ◽  
Vol 3 ◽  
pp. 47-53
Author(s):  
Cornelia F. da Costa Ferreira ◽  
Mesis Kana Djo ◽  
Jorge Ribeiro Freitas ◽  
Marcos Taec Abi
Keyword(s):  
Higher Education ◽  
Data Collection ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Hotel Management ◽  
Education Students ◽  
Data Collection And Analysis ◽  
Timor Leste ◽  
Institute Of Technology ◽  
The Impact

This research aims to test and assess the influence of service quality on customer satisfaction. Students from Hotel Management Department, Dili Institute of Technology (DIT), Timor-Leste were used as research respondents; while data collection and analysis used questionnaires and SMART-PLS 3.1 respectively. The result shows that service quality influence positively and significantly on customer satisfaction. This research can help industries to improve their service quality to raise customer satisfaction, leading to improve their performance.

scholarly journals Data collection and analysis techniques for evaluating the perceptual qualities of auditory stimuli

2005 ◽  
Vol 2 (4) ◽  
pp. 505-516 ◽  
Author(s):  
Terri L. Bonebright ◽  
Nadine E. Miner ◽  
Timothy E. Goldsmith ◽  
Thomas P. Caudell
Keyword(s):  
Data Collection ◽  
Auditory Stimuli ◽  
Analysis Techniques ◽  
Data Collection And Analysis

scholarly journals Romanticism in James Horner’s Songs: If We Hold On Together, Somewhere out There, I Want to Spend My Lifetime Loving You: Expressive Approach

2016 ◽  
Vol 4 (1) ◽  
Author(s):  
Anicleta Yuliastuti ◽  
Paulus Purba
Keyword(s):  
Content Analysis ◽  
Data Collection ◽  
Research Design ◽  
Quantitative Research ◽  
Research Data ◽  
Literary Works ◽  
Analysis Techniques ◽  
Data Collection And Analysis ◽  
Research Findings

The topic of this study is about Romanticism of James Horner's songs that entitled If We Hold On Together, Somewhere Out There, I Want To Spend My Lifetime Loving You. The purpose of this study is to find out how James Horner expressed romanticism in his literary works. The theories used to analyze the data are expressive theory made by M.H Abrams and poetry theory from Persy Bysshe Shelly. The research design used is quantitative research. Data collection and analysis techniques by conducting intense readings and conducting content analysis. The research findings show that the romanticism in James Horner's song utilizes parallelism, hyperbole, personification, symbol, imagery, and antitheses. The romanticism expressed by James Horner in his song entitled If We Hold On Together, Somewhere Out There and I Want To Spend My Lifetime Loving You is to tell about the beauty of nature, emotions, feelings and intuitions that are poured out of the author through a message songs lyrics inspired by stories of movie imagination.

scholarly journals Peran Kepuasan Pelanggan dalam Memediasi Pengaruh Servicescape terhadap

2021 ◽  
Vol 8 (1) ◽  
Author(s):  
Kenny Roz
Keyword(s):  
Data Collection ◽  
Customer Satisfaction ◽  
Path Analysis ◽  
Service Sector ◽  
Research Data ◽  
Partial Least Square ◽  
Least Square ◽  
Analysis Techniques ◽  
Business People ◽  
Revisit Intention

In the current millennial era, guiding business people, especially in the service sector, to provide the best service. This study aims to analyze the effect of servicescape on revisit intention with customer satisfaction as a mediating variabel. Data collection was obtained by distributing questionnaires online. The population in this study were visitors to Roketto cafe Malang with purposive sampling as a sample determination with the criteria of having visited at least once. The sample used in this study were 186 respondents. The research data were analyzed using path analysis techniques with analysis tools using Partial Least Square (PLS). The facts found in this study are servicescape has a positive and significant effect on customer satisfaction, customer satisfaction has a positive and significant effect on revisit intention, servicescape has a positive and significant effect on revisit intention, and servicescape has a positive and significant effect on revisit intention through customer satisfaction.

Verwaltungskoordination in der internationalen Energiepolitik

2021 ◽  
Author(s):  
Sebastian Widmuch
Keyword(s):  
Data Collection ◽  
Work Experience ◽  
Qualitative Data ◽  
Energy Sector ◽  
Individual Characteristics ◽  
Analysis Techniques ◽  
Data Collection And Analysis ◽  
Qualitative Data Collection ◽  
Critical Resources

National and international administrative actors interact via coordination processes that are often informal, in which they exercise power to accumulate critical resources or push their agendas. Supported by quantitative and qualitative data collection and analysis techniques, this work sheds light on factors that facilitate the successful exercise of power in the energy sector. It looks not only at corporate factors, such as personnel, but also at individual characteristics, such as work experience. A central finding of the study shows that the successful exercise of power is not conditioned by individual corporate factors, but is made possible by a combination of different factors.

scholarly journals IMPLEMENTASI MANAJEMEN MUTU TERPADU (MMT) PADA LEMBAGA PENDIDIKAN ISLAM (Studi Kasus di MI Unggulan Ash-Siddiqiyyah 3 Purworejo)

2018 ◽  
Vol 15 (2) ◽  
pp. 150-168
Author(s):  
Syaefudin Syaefudin
Keyword(s):  
Data Analysis ◽  
Problem Solving ◽  
Data Collection ◽  
Customer Satisfaction ◽  
Data Reduction ◽  
Islamic Education ◽  
Data Display ◽  
Educational Sociology ◽  
Know How ◽  
Analysis Techniques

Abstract This study aims to: First, know how to implement MMT in MI Ash-Siddiqiyyah-3. Second, knowing why it is necessary to implement MMT in Islamic Education Institutions. This type of research is qualitative. Using an educational sociology approach. Data collection was obtained directly from informants through interviews, observation, and documentation. Data analysis techniques used are data reduction, data display, data verification and confirmation of conclusions. The results of this study indicate that: The implementation of MMT for Islamic Education Institutions in MI Ash-Siddiqiyyah-3 is quite good. However, in MMT implementation the problem solving cycle can be said to be imperfect. Because, although MI Ash-Siddiqiyyah-3 carries a quality system, the Madrasah has never produced a product / graduate. So, for the problem solving cycle, customer satisfaction and happiness can not be analyzed in the element of output. It is necessary to always implement MMT in Islamic Education Institutions, in order to measure the satisfaction-not category, and whether or not happy education customers.   AbstrakPenelitian ini bertujuan untuk: Pertama, tahu bagaimana menerapkan MMT di MI Ash-Siddiqiyyah-3. Kedua, mengetahui mengapa perlu menerapkan MMT di Lembaga Pendidikan Islam. Jenis penelitian ini adalah kualitatif. Menggunakan pendekatan sosiologi pendidikan. Pengumpulan data diperoleh langsung dari informan melalui wawancara, observasi, dan dokumentasi. Teknik analisis data yang digunakan adalah reduksi data, tampilan data, verifikasi data, dan konfirmasi kesimpulan. Hasil penelitian ini menunjukkan bahwa: Implementasi MMT untuk Lembaga Pendidikan Islam di MI Ash-Siddiqiyyah-3 cukup baik. Namun, dalam implementasi MMT, siklus penyelesaian masalah dapat dikatakan tidak sempurna. Karena, walaupun MI Ash-Siddiqiyyah-3 mengusung sistem mutu, Madrasah tidak pernah menghasilkan produk / lulusan. Jadi, untuk siklus pemecahan masalah, kepuasan dan kebahagiaan pelanggan tidak dapat dianalisis dalam elemen output. Perlu untuk selalu menerapkan MMT di Lembaga Pendidikan Islam, untuk mengukur kategori kepuasan-tidak, dan apakah pelanggan pendidikan senang atau tidak.

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