Treatment credibility and satisfaction with internet interventions

2010 ◽  
pp. 235-240 ◽  
Author(s):  
Lee Ritterband ◽  
Frances Thorndike ◽  
Desi Vasquez ◽  
Drew Saylor
Keyword(s):  
User Satisfaction ◽  
Online Intervention ◽  
Face To Face ◽  
Internet Interventions ◽  
User Ratings ◽  
Treatment Credibility

Chapter 22 explores treatment credibility and satisfaction, and notes that users’ ratings of treatment credibility before the commencement of an online intervention tend to range from intermediate to high and are comparable with user ratings of satisfaction after use. The authors also note that, in some cases, user satisfaction might be higher for online treatments than for their face-to-face counterparts. They offer insights as to why ratings may vary and how LI practitioners might manage the variation.

scholarly journals UNIVERSITY SERVICE WEBSITE QUALITY MEASUREMENT WITH WEBQUAL 4,0 (CASE STUDY: FACULTY OF BUSINESS AND ECONOMICS ISLAMIC UNIVERSITY OF INDONESIA)

2021 ◽  
Vol 3 (3) ◽  
pp. 225-232
Author(s):  
Nur Hamid Sutanto ◽  
Kusrini Kusrini ◽  
Asro Nasiri
Keyword(s):  
Information System ◽  
User Satisfaction ◽  
Information Quality ◽  
Business Processes ◽  
Quality Measurement ◽  
Face To Face ◽  
Service Information ◽  
To Come ◽  
User Ratings

The implementation of the website as a service medium has become very popular in the developments of universities, especially during the COVID-19 pandemic, which implements health protocols. With the existence of a website-based service information system, it is possible to continue running business processes in service to users without having to come and avoid direct or face-to-face interactions. FBE UII implements a Website Service Information System to serve students online, which replaces the manual system that is served directly and face-to-face. Firstly, it is implemented until now, there has never been a measurement of the quality of service that comes from its users. The measurement used the WebQual 4.0 method which measures the user's assessment of 3 areas, namely usability, information quality, service interaction quality which affects user satisfaction with the parameter of the users using the service website. This research was conducted at the FBE UII. Research data collection used a questionnaire. The population was FBE UII students who had used the service website. The results of this study were the conclusions of successful website implementation to replace the previously used system, the quality of website-based services on information systems was good, the perception of user ratings was easy to interact with, and recommendations for strategic steps, namely migrating other services by utilizing integrated service websites.

How Does Employee Infusion Use of CRM Systems Drive Customer Satisfaction? Mechanism Differences Between Face-to-Face and Virtual Channels

MIS Quarterly ◽  
2021 ◽  
Vol 45 (2) ◽  
pp. 719-754
Author(s):  
Liwei Chen ◽  
J. J. Po-An Hsieh ◽  
Arun Rai ◽  
Sean Xin Xu
Keyword(s):  
Customer Satisfaction ◽  
Customer Service ◽  
User Satisfaction ◽  
Critical Role ◽  
Customer Relationship ◽  
Service Firms ◽  
Face To Face ◽  
Virtual Channels ◽  
Service Channels ◽  
Expectation Confirmation

To attain customer satisfaction, service firms invest significant resources to implement customer relationship management (CRM) systems to support internal customer service (CS) employees who provide service to external customers in both face-to-face and virtual channels. How CS employees apply sophisticated CRM systems to interact with customers and how the mechanisms through which their CRM usage affects customer satisfaction vary across service channels and bear important implications. We approach these issues by investigating the concept of infusion use, defined as CS employees’ assessment of the extent to which they use a CRM system to its fullest potential to best support their work in the CRM-enabled service interaction context. Drawing on the IS success framework and expectation confirmation theory, we first formulate a baseline model that explains the direct and indirect mechanisms through which CS employees’ infusion use of CRM systems leads to customers’ expectation confirmation, which in turn affects customers’ satisfaction. We then draw on the lenses of media richness and communication adaptation to theorize why these two mechanisms exert differential influence in face-to-face and virtual channels. We test the hypotheses by collecting multiwave data from CS employees, customers, and firm archives of a Fortune 500 telecom service firm. We find that (1) CS employee infusion use can directly contribute to customer expectation confirmation and indirectly do so through CS employees’ satisfaction with the system (i.e., user satisfaction), and (2) the direct mechanism plays a more critical role in the face-to-face channel, whereas the indirect mechanism is more important in the virtual channel. Our findings inform managers of the avenues through which employees’ infusion use promotes CRM-enabled service success across face-to-face and virtual service channels.

scholarly journals Concordance studies of a web based system in teledermatology.

1969 ◽  
Vol 40 (3) ◽  
pp. 259-270
Author(s):  
Carlos Ruiz ◽  
Claudia Gaviria ◽  
Miguel Gaitán ◽  
Rubén Manrique ◽  
Ángela Zuluaga ◽  
...  
Keyword(s):  
Primary Care ◽  
Health Information ◽  
User Satisfaction ◽  
Diagnostic Reliability ◽  
Web Based ◽  
Face To Face ◽  
A Priority ◽  
Web Based System ◽  
The Web

Introduction: Implementation of teledermatology in primary care offers the possibility of treating patients using specific dermatologic knowledge in far away places with infrequent availability to these services. It is a priority to implement teledermatology services which demonstrate diagnostic reliability and satisfaction among users. Objectives and methods: To measure the diagnostic reliability of an asynchronous teledermatology web based application by means of intraobserver and interobserver concordance during teleconsultation and traditional presential («face to face») consultation. Furthermore, to evaluate user satisfaction regarding the teleconsultation and the web application.Results: A sample of 82 patients with 172 dermatologic diagnoses was obtained, in which an intraobserver concordance between 80.8% and 86.6%, and an interobserver concordance between 77.3% and 79.6% were found. Satisfaction was evaluated to be on an average of 92.5%.Conclusions: The teleconsultation reliability in teledermatology is evidenced to be high, and is susceptible of improvement through the implementation of health information standards and digital dermatologic photography protocols.

Development and Evaluation of Intelligent Agent- Based Teaching Assistant in E-Learning Portals

2018 ◽  
pp. 798-809
Author(s):  
Saeed Rouhani ◽  
Seyed Vahid Mirhosseini
Keyword(s):  
User Satisfaction ◽  
Intelligent Agents ◽  
Systems Design ◽  
Ease Of Use ◽  
Agent Based ◽  
Face To Face ◽  
Educational Assistants ◽  
Virtual Universities ◽  
E Learning ◽  
Expectancy Confirmation

Today, several educational portals established by organizations to enhance web E-learning. Intelligence agent's usage is necessary to improve the system's quality and cover limitations such as face-to-face relation. In this research, after finding two main approaches in this field that are fundamental use of intelligent agents in systems design and focusing on human-based agents, second method selected and is designed and implemented in a simple way as an educational assistant to answer the students frequently asked questions. Consequently the efficiency of this method is evaluated by Expectancy confirmation-Information technology model. By examining the results of the students interacted with designed agent through the learning management system of Mehralborz institute, and the conceptual model based on e-learning effectiveness, ease of use, user satisfaction, and usefulness variables gained the scores of 55, 58 and 57 percent that represents the overall effectiveness factor is medium. Some applicative suggestions for developing intelligent agents as educational assistants are provided for virtual universities and e-learning portals.

Development and Evaluation of Intelligent Agent- Based Teaching Assistant in e-Learning Portals

2015 ◽  
Vol 10 (4) ◽  
pp. 52-62
Author(s):  
Saeed Rouhani ◽  
Seyed Vahid Mirhosseini
Keyword(s):  
User Satisfaction ◽  
Intelligent Agents ◽  
Systems Design ◽  
Ease Of Use ◽  
Agent Based ◽  
Face To Face ◽  
Educational Assistants ◽  
Virtual Universities ◽  
E Learning ◽  
Expectancy Confirmation

Today, several educational portals established by organizations to enhance web E-learning. Intelligence agent's usage is necessary to improve the system's quality and cover limitations such as face-to-face relation. In this research, after finding two main approaches in this field that are fundamental use of intelligent agents in systems design and focusing on human-based agents, second method selected and is designed and implemented in a simple way as an educational assistant to answer the students frequently asked questions. Consequently the efficiency of this method is evaluated by Expectancy confirmation-Information technology model. By examining the results of the students interacted with designed agent through the learning management system of Mehralborz institute, and the conceptual model based on e-learning effectiveness, ease of use, user satisfaction, and usefulness variables gained the scores of 55, 58 and 57 percent that represents the overall effectiveness factor is medium. Some applicative suggestions for developing intelligent agents as educational assistants are provided for virtual universities and e-learning portals.

Visual Product Evaluation: Using the Semantic Differential to Investigate the Influence of Basic Geometry on User Perception

2014 ◽  
Author(s):  
Sofiane Achiche ◽  
Anja Maier ◽  
Krasimira Milanova ◽  
Aurelian Vadean
Keyword(s):  
User Satisfaction ◽  
Product Evaluation ◽  
Purchase Decisions ◽  
Product Evaluations ◽  
Emotional Needs ◽  
Aesthetic Value ◽  
Face To Face ◽  
Product Features ◽  
Core Set ◽  
Base Width

Products evoke emotions in people. Emotions can influence purchase decisions and product evaluations. It is widely acknowledged that better product performance and higher user satisfaction can be reached through aesthetic design. However, when designing a new product, most of the attention is generally paid to enhance its functionality and usability and much less consideration is given to the emotional needs of users. This paper investigates the connection between emotions and product features. Various forms of vases are used as a product case. Additionally, a compact list of product-specific semantic descriptors is first developed using a classification based on Jordan’s four pleasures model. Paper-based surveys, face-to-face interviews, and statistical methods were performed in this paper, where significant correlations between semantic descriptors and product geometry were found. Prototypes of two vases were developed based on elicited emotions and a short validation on aesthetic value was performed. Our results show core set of geometric features of a vase have the strongest impact on emotional responses from users: the opening of the neck, the height of the neck, the base of the neck (width), and the base (width).

scholarly journals Analysis of User Satisfaction with Online Education Platforms in China during the COVID-19 Pandemic

Healthcare ◽  
2020 ◽  
Vol 8 (3) ◽  
pp. 200 ◽  
Author(s):  
Tinggui Chen ◽  
Lijuan Peng ◽  
Xiaohua Yin ◽  
Jingtao Rong ◽  
Jianjun Yang ◽  
...  
Keyword(s):  
Online Education ◽  
User Satisfaction ◽  
Virus Disease ◽  
Personal Factors ◽  
Web Crawler ◽  
Face To Face ◽  
Satisfaction Index ◽  
Education Platform ◽  
Bp Neural Network Model

The outbreak of Corona Virus Disease 2019 (COVID-19) in various countries at the end of last year has transferred traditional face-to-face teaching to online education platforms, which directly affects the quality of education. Taking user satisfaction on online education platforms in China as the research object, this paper uses a questionnaire survey and web crawler to collect experience data of online and offline users, constructs a customer satisfaction index system by analyzing emotion and the existing literature for quantitative analysis, and builds aback propagation (BP) neural network model to forecast user satisfaction. The conclusion shows that users’ personal factors have no direct influence on user satisfaction, while platform availability has the greatest influence on user satisfaction. Finally, suggestions on improving the online education platform are given to escalate the level of online education during the COVID-19 pandemic, so as to promote the reform of information-based education.

Robot communication - human contact with androids

2008 ◽  
Vol 16 (3) ◽  
pp. 236-241
Author(s):  
Johan F. Hoorn ◽  
Matthijs A. Pontier
Keyword(s):  
User Satisfaction ◽  
Humanoid Robots ◽  
Social Needs ◽  
Robot Design ◽  
Design Teams ◽  
Natural Behavior ◽  
Face To Face ◽  
Human Contact ◽  
Empirical Approaches ◽  
Robot Communication

We are increasingly communicating with robots, and the design of lifelike humanoid robots will face at least five challenges. 1) Robots should meet social needs – people are getting older, lonelier, and are looking for alternatives to face-to-face contact, for instance, in coaching and therapy. 2) Robot designers assume that the better they can simulate social and affective behavior, the more effective the robotic partner is. Yet, it is not always clear what natural behavior is, nor whether maximal humanlikeness equals optimal user satisfaction. 3) Multidisciplinary design teams require transdisciplinary theory to create mutual understanding and cover the wide-ranging facets of robot design. However, combining diverse theories from different domains means confronting major unification problems. 4) Empirical approaches to robot design usually miss out on logic consistency within theory. Conversely, formalization and mathematical modeling often lack external validity. Verification before validation seems to be the new way to go. 5) Finally, if it is actually possible to create lifelike, affective, sociable androids, the cognitive models underlying their behavior may be open to abuse, for example in malicious software that spies on people.

scholarly journals Remote assessment in adults with Autism or ADHD: A service user satisfaction survey

PLoS ONE ◽  
2021 ◽  
Vol 16 (3) ◽  
pp. e0249237
Author(s):  
Marios Adamou ◽  
Sarah L. Jones ◽  
Tim Fullen ◽  
Nazmeen Galab ◽  
Karl Abbott ◽  
...  
Keyword(s):  
User Satisfaction ◽  
Digital Health ◽  
Service Users ◽  
Adults With Autism ◽  
Web Based ◽  
Face To Face ◽  
South West ◽  
Mental Health Settings ◽  
Remote Assessment ◽  
General Preference

Advances in digital health have enabled clinicians to move away from a reliance on face to face consultation methods towards making use of modern video and web-based conferencing technology. In the context of the COVID-19 pandemic, remote telecommunication methods have become much more common place in mental health settings. The current study sought to investigate whether remote telecommunication methods are preferable to face to face consultations for adults referred to an Autism and ADHD Service during the COVID-19 pandemic. Also, whether there are any differences in preferred consultation methods between adults who were referred for an assessment of Autism as opposed to ADHD. 117 service users who undertook assessment by the ADHD and Autism Service at South West Yorkshire NHS Partnership Foundation Trust from April to September 2020 completed an adapted version of the Telehealth Usability Questionnaire (TUQ). Results demonstrated that service users found remote telecommunication to be useful, effective, reliable and satisfactory. Despite this, almost half of service users stated a general preference for face to face consultations. There was no difference in the choice of methods of contact between Autism and ADHD pathways. Remote telecommunication methods were found to be an acceptable medium of contact for adults who undertook an assessment of Autism and ADHD at an NHS Service during the COVID-19 pandemic.

scholarly journals Transfer of face-to-face group therapies into online group-chats in a psychiatric outpatient setting during the COVID-19 pandemic (Preprint)

2021 ◽  
Author(s):  
Julia Scholl ◽  
Elisabeth Kohls ◽  
Frauke Goerges ◽  
Marc Steinbrecher ◽  
Sabrina Baldofski ◽  
...  
Keyword(s):  
Quality Of Life ◽  
Depressive Symptoms ◽  
Post Treatment ◽  
Adhd Group ◽  
Care Providers ◽  
Face To Face ◽  
Compulsive Disorder ◽  
Treatment Credibility ◽  
Group Therapies

BACKGROUND At the height of the COVID-19 pandemic, several mental health care providers were obliged to shut down outpatient services, including group therapies and psychoeducational sessions. The lockdown in many countries is a serious threat for mental well-being, especially for individuals with severe mental illnesses. Discontinued outpatient treatments and a disruption of daily routines are considered to be a risk factor for destabilization of mentally ill patients. OBJECTIVE The aim of the present study was to develop and to evaluate the acceptability, usability, and feasibility of a group-chat program to replace cancelled face-to-face (f2f) group sessions in an outpatient psychiatric department. METHODS Participants (n = 38) were recruited in the outpatient department of a large university medical center in Leipzig, Germany. Former f2f group participants were invited to take part in a therapist-guided group-chat for four weeks (eight sessions) and were asked to evaluate the program via self-administered standardized questionnaires at baseline (T0, pre-intervention), after every chat session (T1), and post-treatment (T2, after 4-6 weeks). The chat groups were specific to the following mental disorder diagnoses and based on the same therapeutic principles and techniques as the former f2f groups: anxiety, depression, obsessive-compulsive disorder (OCD), and adult attention deficit hyperactivity disorder (ADHD). Sociodemographic measures, attitudes towards the COVID-19 pandemic, depressive symptoms (PHQ-9), quality of life (WHOQOL-BREF), treatment credibility/expectancy (CEQ), and participants’ satisfaction (ZUF-8) were measured. RESULTS Participants joined an average of n = 5.0 out of eight offered chat sessions. Participation rates in the respective groups were highest in the ADHD group (78.2%) and lowest in the anxiety group (41.1%). The overall pre-intervention level of depressive symptoms was moderate and showed a slight, non-significant improvement at post-treatment (T0: M = 10.7, SD = 5.5; T2: M = 10.2, SD = 5.5). A similar result was observed regarding quality of life (T0: Median = 41.7 - 68.8; T2: Median = 50.0 - 70.3). Treatment credibility and expectancy scores were medium high (T0: Mcred = 18.1, SD = 3.8; Mexp = 11.2, SD = 5.1; T2: Mcred = 17.1, SD = 4.8; Mexp = 10.3, SD = 5.8). Further, significant correlations were detected between post-treatment expectancy score and post-treatment PHQ-9 score (r = -0.41; p = .024), post-treatment physical quality of life (r = 0.54; p = .001) and post-treatment psychological quality of life (r = 0.53; p = .002). Overall, participants’ satisfaction with the program was very high, both after chat sessions and at post-treatment (ZUF-8: M = 20.6, SD = 1.0). Of all participants, a majority (87.1%) rated the program as excellent/good and would recommend the group-chat program to a friend in need of similar help (83.9%). CONCLUSIONS A therapist-guided group-chat program to substitute outpatient group-setting treatment during the COVID-19 lockdown was shown to be feasible, usable, and highly acceptable for participants. Online programs, such as this one, provide an easy to implement tool to successfully stabilize participants during a difficult pandemic time. CLINICALTRIAL This study is registered in the German Clinical Trials Register: DRKS00021527.

Sign in / Sign up

Export Citation Format

Share Document