scholarly journals Materializing the Agency of Design in Innovation Practices

Design Issues ◽  
2022 ◽  
Vol 38 (1) ◽  
pp. 81-91
Author(s):  
Ruth M. Neubauer
Keyword(s):  
New Technologies ◽  
Service Innovation ◽  
Considerable Effect ◽  
Human Centered Design ◽  
Production Processes ◽  
Design And Practice ◽  
Innovation Practices

Abstract This article critically reviews how we think about design in technology and service innovation. Human-centered design has emerged in this science-driven field as a way to include the interests of humans and their needs in production processes. As such, design has a considerable effect on the development of new technologies and services. Making visible the agency of design in these practices thus is of immense importance. A gap remains in the ability of current concepts of design to visualize and conceptualize design agency. Therefore, drawing on concepts of materiality in design and practice, this article proposes a framework that makes design agency visible.

Service Innovation Capability in Social and Health Care SMEs: The Impact of Market Orientation and Technology Orientation

2021 ◽  
Vol 29 (03) ◽  
pp. 183-206
Author(s):  
Sanna Joensuu-Salo ◽  
Emilia Kangas ◽  
Jutta Mäkipelkola
Keyword(s):  
Health Care ◽  
Market Orientation ◽  
New Technologies ◽  
Service Innovation ◽  
Important Variable ◽  
Innovation Capability ◽  
Mixed Methods Design ◽  
Long Run ◽  
Technology Orientation ◽  
The Impact

Developing new services is vital for a service-based company to succeed in the long run. This requires both innovation capability and understanding customer needs. Previous research has shown that if a firm wishes to develop an innovation superior to the competition, it must have both a strong technology orientation and a strong market orientation. The objective of this study was to examine the effect of market orientation and technology orientation on service innovation capability in SMEs operating in the field of social and health care. In addition, this study examined the obstacles to using digitalization and new technologies in service innovations. Mixed methods design was applied so both quantitative and qualitative data was used. The results from the quantitative part of this study show that both technology orientation and market orientation have a positive and statistically significant effect on service innovation capability in SMEs operating in the field of social and health care. Furthermore, market orientation is the most important variable in the model. The results from the qualitative element again show that some of the hindering factors of using digitalization and new technologies arise from practices and attitudes of social and health care actors but others arise from the digitalization and new technologies themselves.

scholarly journals Potret Kebijakan Inovasi Pelayanan Publik di Indonesia Tahun 2020

2021 ◽  
Vol 7 (2) ◽  
pp. 97
Author(s):  
Suranto Suranto ◽  
Awang Darumurti ◽  
Dwian Hartomi Akta Padma Eldo ◽  
Akhmad Habibullah
Keyword(s):  
Problem Solving ◽  
Public Service ◽  
Local Governments ◽  
Good Governance ◽  
Innovation Policy ◽  
Health Sector ◽  
Service Innovation ◽  
Secondary Data ◽  
Policy Innovation ◽  
Innovation Practices

Public service innovation is the primary key to good governance development launched in most countries in the world, including Indonesia. There have been many innovative programs carried out by several Ministries, Institutions, and Local Governments in practice. Still, there is no comprehensive portrait related to the tradition of public service innovation. The study aims to obtain a complete description of the public service innovation practices in 2020 using indicators of innovators, types of innovation, goals and achievements of innovation, policy sector and geographical aspects. This descriptive-explorative research type applies an archival method that focuses on secondary data usage, and the results are then analyzed using both Nvivo 12 and SPSS. The result shows that: (1) Innovators are dominated by local governments because the scope of service issues is more varied and specific. (2) The type of policy innovation that is oriented to the process aspect dominates the proposed proposal because of the ease and implementation factor. (3) Most innovation outcomes are in problem-solving, which shows the orientation to problem-solving that is more practical and real impact. (4) The health sector is getting more attention in policy innovation because of the trend of actual needs in the field, making it the primary sector. (5) The institution participants in Java island are much higher than outside Java, showing the imbalance in the quality of human resources

Innovative Trends in Technology for Marketing of Events

2020 ◽  
pp. 374-400
Author(s):  
Julian Joy ◽  
Sumesh Singh Dadwal ◽  
Philiph A. Pryce
Keyword(s):  
Social Media ◽  
Lived Experience ◽  
New Technologies ◽  
Core Competencies ◽  
Service Innovation ◽  
Pivotal Role ◽  
Resource Based View ◽  
Block Chain ◽  
Core Capabilities ◽  
Delivery Network

Technology is playing a pivotal role in shaping the operations and marketing and events industry. The modern event manager has understood that the event success or failure may depend on the technology used or the lack of it. An event is a set of activities with specific purpose goals and needs of the attendees. An event can be defined as an organised occasion, it provides some lived experience and meaning. The technology has the potential to be used at each stage of the consumers' experience of events. The chapter has taken a resource-based view and analysed how technology can be a tool for operations and service innovation and ultimately a strategics for creating core competencies and core capabilities. This chapter explores how technology can be used in the management event, technology in the value delivery network of events, and marketing of events. Various new technologies like block-chain technology, augment relativity, RFID, social media, digital promotional tactics are discussed.

scholarly journals UCTM—An Ambidextrous Service Innovation Framework—A Bottom-Up Approach to Combine Human- and Technology-Centered Service Design

Systems ◽  
2019 ◽  
Vol 7 (2) ◽  
pp. 23 ◽  
Author(s):  
Wolfgang Vorraber ◽  
Dietmar Neubacher ◽  
Birgit Moesl ◽  
Julia Brugger ◽  
Sigmar Stadlmeier ◽  
...  
Keyword(s):  
Business Model ◽  
Dynamic Capabilities ◽  
Business Models ◽  
New Technologies ◽  
Service Innovation ◽  
Service Design ◽  
Smart Devices ◽  
Success Factor ◽  
Use Case ◽  
Bottom Up

Digital innovation is a key success factor for business enterprises and organizations concerned with public safety. Increasingly shorter technology cycles produce a stream of highly promising gadgets and smart devices and this innovative provision opens a gap between what is currently in use for the value-creation processes of an organization and what could potentially be used. The presented framework provides guidance on how to implement dynamic capabilities needed for business model and service innovation within a complex socio-technical system. A way to combine technology and use-case sensing with the ultimate aim of creating innovative artifacts for organizations is presented. While Business Model Innovation (BMI) literature mainly focuses on a strategic top-down process, we propose a bottom-up process-driven approach to complement business frameworks. Based on these insights, new service artifacts can be designed and analyzed in a systemic way. The applied research methodology is based on the design science research concept. A qualitative approach with focus groups was used to gather user requirements and facilitate participatory and user-centered design of information systems. In this paper, we provide a framework that supports business executives as well as IT experts on how to cope with and integrate new technologies into organizations, their processes, and their business models. In addition to a comprehensive theoretical overview of the proposed framework, we also provide practical results, since this framework was applied in the course of a service design and engineering research project. A use case of alpine rescue missions serves as an example to demonstrate the practical application of the proposed framework.

Design Thinking and Immersive Professional Learning in Teacher Education

2016 ◽  
pp. 25-47 ◽  
Author(s):  
Susan E. Crichton ◽  
Deb Carter
Keyword(s):  
Instructional Strategies ◽  
Professional Learning ◽  
Teaching And Learning ◽  
Design Thinking ◽  
New Technologies ◽  
Research Approach ◽  
Human Centered Design ◽  
Design Based Research ◽  
Design Challenge ◽  
Novice Educators

Through their personalized practices, experienced educators develop two professional acts: knowing-in-action and reflecting-in-action. Novice educators grapple to understand these actions when witnessing experienced educators choose to adopt/adapt new technologies, differentiate instructional strategies, or promote new educational reforms into their classrooms. Using a design-based research approach, the authors' work suggests novice educators may require immersive professional learning opportunities to develop pedagogical empathy. Pedagogical empathy means fostering a receptiveness of other educators' professional choices (empathy) based on known theories, methods and practices of teaching and learning (pedagogy). The authors discuss their findings when introducing a human-centered design thinking process using a design challenge, collaborative prototyping, and multiple levels of reflection with experienced and novice educators. This chapter shares two years of research informed experience with educators at various stages of their careers in both western Canada and Tanzania.

Impact of Digital Transformation on Pharmaceutical Retail in Myanmar

2022 ◽  
pp. 376-391
Author(s):  
Kaung Myat Htut
Keyword(s):  
Competitive Advantage ◽  
Research Finding ◽  
Positive Impact ◽  
Service Innovation ◽  
Digital Technologies ◽  
Digital Transformation ◽  
The Road ◽  
On The Road ◽  
Innovation Practices ◽  
Operational Excellence

Adopting digital technologies is believed to enhance the service innovation practices and operational excellence of MSMEs and has a positive impact on competitive advantage and at least supported for survival in the market. The adoption of digital technologies seems accessible for MSMEs of Myanmar, but due to the COVID-19 pandemic, it made no choice to adopt it at least for business survival. The research has been done on the pharmaceutical retailers, B2B clients of Tharmadaw.com, on adopting digital technologies and to give recommendations as to further strategic solutions for pharmaceutical retailers across the country. The adopting behaviors, challenges, problems, current and expected solutions, gaps on the road to further adoption of advanced digital technologies were revealed. The research finding is to support implementing further solutions for the clients by knowing their behaviors and perception on adopting digital technologies to enhance their service innovation practices in order to gain better competitive advantage.

INOVASI PELAYANAN PUBLIK PARK AND RIDE TERMINAL INTERMODA JOYOBOYO OLEH DINAS PERHUBUNGAN KOTA SURABAYA

Publika ◽  
2021 ◽  
pp. 77-92
Author(s):  
Dyah Eka Pratiwi ◽  
Trenda Aktiva Oktariyanda
Keyword(s):  
Public Service ◽  
Public Transportation ◽  
New Technologies ◽  
Public Awareness ◽  
Service Innovation ◽  
City Government ◽  
The Road ◽  
Park And Ride ◽  
The Government ◽  
On The Road

Pelayanan publik merupakan elemen yang sangat penting dalam penyelenggaraan pemerintahan. Inovasi yang dibuat oleh Pemkot Surabaya bersama Dishub Kota Surabaya berkaitan dengan sistem parkir online yang disebut Park and Ride TIJ. Inovasi pelayanan ini diciptakan untuk mengatasi permasalahan peningkatan kepemilikan kendaraan di Kota Surabaya yang membuat kebutuhan parkir meningkat, tetapi tidak diikuti dengan penambahan lahan parkir. Parkir di badan jalan mengakibatkan pergerakan lalu lintas terhambat sehingga terjadi kemacetan terutama di pusat keramaian tengah kota seperti Jalan Wonokromo, Jalan Darmo, dan Jalan Setail. Tujuan penelitian ini ialah untuk mendeskripsikan Inovasi Pelayanan Publik Park and Ride TIJ Oleh Dishub Kota Surabaya. Jenis penelitian yang digunakan adalah deskriptif dengan pendekatan kualitatif. Fokus penelitian dengan teori milik Yogi Suwarno (2008:19) yaitu aspek-aspek penting yang menunjukkan suatu organisasi telah melakukan inovasi meliputi Pengetahuan Baru, Cara Baru, Objek Baru, Teknologi Baru, dan Penemuan Baru. Teknik pengumpulan data melalui wawancara, observasi, dan dokumentasi. Teknik analisis data menggunakan reduksi data, penyajian data dan ditarik kesimpulan berdasarkan data yang menjawab rumusan masalah. Hasil dari penelitian ini adalah semua fasilitas yang ada di Park and Ride TIJ sudah sangat bagus dan memenuhi kebutuhan masyarakat. Hanya saja kurangnya kesadaran masyarakat untuk menggunakan fasilitas yang sudah disediakan oleh pemerintah. Setelah didirikan Park and ride pun masih ditemukan masalah yakni banyak masyarakat masih melakukan parkir liar terutama pengunjung Kebun Binatang Surabaya, serta sopir angkot yang “ngetem” di pinggir jalan sehingga menimbulkan kemacetan. Kemudian terkait dengan penerapan e-payment, karena banyak masyarakat masih menggunakan uang tunai untuk pembayaran parkir di Park nad Ride TIJ. Kata Kunci: Pelayanan Publik, Inovasi Pelayanan, Park and Ride   Public service is a very important element in government administration. The innovation made by the Surabaya City Government and the Surabaya City Transportation Agency is related to an online parking system called the TIJ Park and Ride. This service innovation was created to solve the problem of increasing vehicle ownership in the city of Surabaya which makes parking needs increase, but not followed by additional parking lots. Parking on the road causes traffic movement to be hampered, resulting in congestion, especially in the downtown area such as Jalan Wonokromo, Jalan Darmo, and Jalan Setail. The purpose of this study was to describe the TIJ Park and Ride Public Service Innovation by the Surabaya City Transportation Agency. This type of research is descriptive with a qualitative approach. The focus of research with Yogi Suwarno's (2008: 19) theory is important aspects that show an organization has made innovations including New Knowledge, New Methods, New Objects, New Technologies, and New Inventions. Data collection techniques through interviews, observation and documentation. Data analysis techniques used data reduction, data presentation and conclusions drawn based on data that answered the problem formulation. The result of this research is that all existing facilities at the TIJ Park and Ride are very good and meet the needs of the community. It's just a lack of public awareness to use the facilities provided by the government. After the establishment of Park and Ride, problems were still found, namely that many people were still parking illegal, especially visitors to the Surabaya Zoo, as well as public transportation drivers who "stuck" on the side of the road, causing congestion. Then related to the application of e-payments, because many people still use cash for parking payments at TIJ Park nad Ride. Keywords: Public Service, Service Innovation, Park and Ride

scholarly journals Technological Catch-Up and Innovative Entrepreneurship in Vietnamese Firms

2021 ◽  
Vol 11 (3) ◽  
pp. 100
Author(s):  
Claudio Petti ◽  
Minh Nguyen Dang Tuan ◽  
Tuan Nham Phong ◽  
Mai Pham Thi ◽  
Thao Ta Huong ◽  
...  
Keyword(s):  
New Technologies ◽  
Lessons Learned ◽  
Incremental Innovation ◽  
Local Market ◽  
Innovation Model ◽  
Catch Up ◽  
Market Needs ◽  
International Knowledge ◽  
Latecomer Firms ◽  
Innovation Practices

The article analyses the dynamics of technological catch-up through entrepreneurship in latecomer firms to emerging markets. With this aim, the article introduces Vietnam’s experience and illustrates the result of three case studies of Vietnamese technology firms at different stages of their evolution. Insights from the cases reveal all follow an incremental innovation model based on business model ‘soft’ innovations, mainly in customer-facing activities and partnering, as well as limited products and technology adaptation to local market needs. Consistently with latecomer firms’ theory, the market drives these firm’s innovation efforts, which are concentrated on developing new services and comprehensive solutions rather than new technologies. Comparisons of the findings with recent and similar experiences of Chinese firms highlight that different stages of catch-up lead to different innovation practices in nature and degree, and the need to strengthen institutions to face competition, rather than use the former to shelter from the latter. The Vietnamese firms’ innovation practices and catch-up patterns found are then discussed under the perspective of reaping the benefits of international knowledge and technology flows and the specific challenges faced by Vietnam. The paper concludes with several reflections, lessons learned and perspectives for other newly industrializing emerging countries.

Assessing the Potential for Digital Transformation

2021 ◽  
Vol 13 (19) ◽  
pp. 11040
Author(s):  
Tatiana Corejova ◽  
Roman Chinoracky
Keyword(s):  
New Technologies ◽  
National Policy ◽  
Digital Technologies ◽  
Economic Benefits ◽  
Digital Transformation ◽  
Process Efficiency ◽  
Policy Makers ◽  
Know How ◽  
Production Processes ◽  
Proposed Model

Historically, new technologies have always increased the efficiency of production processes. Production process efficiency increases productivity. With the growth of productivity, there is usually an increase in sales and profit. Today’s world is mainly influenced by digital technologies. The digitization of production processes leads to the digital transformation of the business and natural economy sectors. If, like other technologies in the past, the effects of digital technologies are associated with a growth in efficiency, productivity and thus also revenues and profits, the aim of this article is to propose a model to assess the potential of a digital transformation from a macroeconomic perspective. The proposed model, which was based on a composite indicator expressing the potential for digital transformation, was quantified for a certain period and for a selected sample of countries. The potential for digital transformation can occur in any country, regardless of the purchasing power of its population and GDP per capita. We can assume that the economic benefits of digital technologies are obvious. Businesses operating in any country innovate and are driven by digital technologies. This is also reflected in employment. New workers who know how to work with digital technologies are needed. Therefore, the results of the assessments and the proposal itself serve as a basis for national policy makers to create national strategies for digital transformation.

Technology Exploration Process

2011 ◽  
pp. 373-384
Author(s):  
Michele De Lorenzi
Keyword(s):  
Information And Communication Technologies ◽  
New Technologies ◽  
Service Innovation ◽  
Communication Technologies ◽  
Support Service ◽  
Exploration Process ◽  
University Environment ◽  
Evaluation Phase ◽  
Information And Communication ◽  
The University

This chapter presents a technology exploration process designed to support service innovation for information and communication technologies in a university environment. The mission of the technology exploration is to highlight possible applications of new technologies on the basis of prototypes which, following an evaluation phase, are used to develop new services. The exploration process is composed of several stages. In the first stage a number of proposals are generated beginning with the analysis of users’ expectations, best practices and technology developments. In the next stage prototypes for selected proposals are implemented. Only the most viable prototypes are then further developed to maturity, providing a reliable service. This chapter is based on the experience gathered by our team over a period of 18 months. During this period six prototypes have been developed, three of which have been further developed to full maturity. The introduction of a voice over IP service for all the university members illustrates the exploration process.

Sign in / Sign up

Export Citation Format

Share Document