scholarly journals Media Coverage of Firms: Background, Integration, and Directions for Future Research

2019 ◽  
Vol 46 (1) ◽  
pp. 36-69 ◽  
Author(s):  
Lorenz Graf-Vlachy ◽  
Abbie Griffith Oliver ◽  
Richard Banfield ◽  
Andreas König ◽  
Jonathan Bundy
Keyword(s):  
News Media ◽  
Media Coverage ◽  
Current Knowledge ◽  
Future Research ◽  
Empirical Methods ◽  
Social Psychological ◽  
Integrative Framework ◽  
The Past ◽  
Theoretical Perspectives ◽  
Antecedents And Consequences

Over the past years, media coverage of firms has received significant scholarly attention. However, the resulting literature is spread across multiple disciplines and, therefore, varies with regard to its theoretical underpinnings and contextual settings. This makes it challenging for scholars to understand the contributions of this literature, to identify areas of inquiry, and to develop an encompassing research agenda. In this review, we address these issues by surveying the diverse literature on media coverage of firms to develop an integrative framework of the antecedents and consequences of media coverage that highlights paths for future research. Specifically, we identify the three theoretical perspectives—economic, institutional, and social-psychological—that the literature generally assumes on the news media. In addition, we highlight differences between strategy, finance, governance, and crisis contexts and review results from articles examining media coverage of firms in aggregate. In each context, we identify the primary functions of the news media as well as antecedents and consequences of media coverage. We proceed to develop an integrative framework for media coverage of firms by building on these findings and by examining the empirical methods used to measure media coverage, particularly regarding the measurement of specific coverage attributes. We highlight the gaps in current knowledge that our framework exposes and derive opportunities for future research that can further scholars’ and practitioners’ understanding of firm media coverage.

The Moment of Truth: A Review, Synthesis, and Research Agenda for the Customer Service Experience

2019 ◽  
Vol 6 (1) ◽  
pp. 89-113 ◽  
Author(s):  
Markus Groth ◽  
Yu Wu ◽  
Helena Nguyen ◽  
Anya Johnson
Keyword(s):  
Customer Service ◽  
Emotional Labor ◽  
Customer Orientation ◽  
Current Knowledge ◽  
Service Research ◽  
Future Research ◽  
Central Feature ◽  
Service Employees ◽  
Theoretical Perspectives ◽  
The Moment

Customer service is a central feature of the service context. As service research has evolved into a burgeoning multidisciplinary field, management scholars have developed an impressive body of research regarding the antecedents, processes, and outcomes of customer service. We provide an integrative review and synthesis of the literature with a focus on three important and interrelated aspects of customer service that specifically focus on the interpersonal service interaction between employees and customers: ( a) affect in customer service, including emotional labor and emotional contagion processes; ( b) customer mistreatment, the low-quality interpersonal treatment of customers toward service employees; and ( c) customer service behaviors, including customer orientation and service-oriented citizenship behaviors. We review theoretical perspectives for each of these streams of research and summarize the current knowledge regarding empirical findings. We provide a critical assessment of the literature and conclude with a discussion of future research agendas and practical implications for service managers.

Maturing and Aging Together

2014 ◽  
Author(s):  
Miri Scharf
Keyword(s):  
Significant Role ◽  
Developmental Trajectories ◽  
Demographic Variables ◽  
Future Research ◽  
Research Directions ◽  
The Past ◽  
Theoretical Perspectives ◽  
Frequency Of Contact ◽  
Future Research Directions

Relatively little research has examined the grandparent–adult grandchild relationship, although these relationships might play a more significant role than in the past, possibly impacting grandchildren’s development and the adjustment of both parties. This chapter reviews different theoretical perspectives related to this bond and presents the special flavor of this bond during emerging adulthood resulting from the different developmental trajectories of grandparents and grandchildren that mutually influence one another. Empirical findings demonstrating large variation both within and between families regarding frequency of contact and quality of the relations are presented, as well as various contextual and demographic variables that might mediate and moderate these variations. Finally, the importance of studying this bond, future research directions, and possible implications are discussed.

Workplace Envy

2020 ◽  
Vol 8 (1) ◽  
Author(s):  
Michelle K. Duffy ◽  
KiYoung Lee ◽  
Elizabeth A. Adair
Keyword(s):  
Organizational Behavior ◽  
Online Publication ◽  
Current Knowledge ◽  
Cross Cultural ◽  
Future Research ◽  
Annual Review ◽  
Publication Date ◽  
The Past ◽  
Current Knowledge Base ◽  
Practical Implications

In the past 20 years, there has been a growing interest in the phenomenon of workplace envy. This article provides an overarching review and analysis of the workplace envy literature. We first consider conceptual and measurement challenges facing envy researchers. We then review the current knowledge base in the research with a focus on synthesizing what we have learned regarding workplace envy's transmutations, highlighting directions for future research. We explore two relatively understudied areas in the envy literature—antecedents of envy and the experience of being envied. We discuss methodologies used in the literature to study envy and outcomes and conclude with a focus on cross-cultural and practical implications. Expected final online publication date for the Annual Review of Organizational Psychology and Organizational Behavior, Volume 8 is January 21, 2021. Please see http://www.annualreviews.org/page/journal/pubdates for revised estimates.

Theoretical Perspectives on Listening

1998 ◽  
Vol 18 ◽  
pp. 3-19 ◽  
Author(s):  
Tony Lynch
Keyword(s):  
Language Skills ◽  
Future Research ◽  
Discourse Comprehension ◽  
Complex Dynamic ◽  
The Past ◽  
Factors Influencing ◽  
Theoretical Perspectives ◽  
Relationship Of ◽  
The Relationship

Research into listening over the past three decades has, above all, highlighted the fundamental intricacy of the processes involved. In order to make sense of spoken messages, listeners may need to integrate information from a range of sources: phonetic, phonological, prosodic, lexical, syntactic, semantic, and pragmatic. The fact that we achieve all this in real time as the message unfolds makes listening “complex, dynamic, and fragile” (Celce-Murcia 1995:366). In this review I consider research into four aspects of these complexities: processes (e.g., speech recognition, discourse comprehension, and memory); the role of context; factors influencing listening; and the relationship of listening with other language skills. Finally I suggest likely directions for future research into listening.

scholarly journals Becoming “leaderful”: leading forward in turbulent times

2015 ◽  
Vol 47 (6) ◽  
pp. 285-292 ◽  
Author(s):  
Roland K. Yeo ◽  
Jeff Gold ◽  
Michael J. Marquardt
Keyword(s):  
Empirical Studies ◽  
Leadership Capacity ◽  
Leadership Practice ◽  
Content Type ◽  
Integrative Framework ◽  
The Past ◽  
Theoretical Perspectives ◽  
Turbulent Times ◽  
Collective Experience ◽  
Practical Implications

Purpose – The purpose of this paper is to offer a practice-based understanding of leadership based on the concept of “leaderful” practice. In supporting this concept, the paper describes the contexts that shape leadership capacity and introduces an integrative framework that further illustrates “leaderful” practice. Design/methodology/approach – The paper draws on prior research conducted by the authors in a variety of industries. Insights were gleaned from both theoretical perspectives and qualitative data drawn from a number of empirical studies. Findings – In order to lead confidently in turbulent times, leaders need to first unlearn the conventional wisdom of leadership. Three contextual enablers contribute to “leaderful” practice, namely problem, action, and experience. Becoming “leaderful” is being mindful of how these three enablers could be harnessed and integrated to facilitate change in meaningful ways. Practical implications – In order to promote “leaderful” practice, both reflective and conversational spaces are imperative. Such spaces help leaders to be mindful of their internal and external contexts, including a keen awareness of self and others in framing references of the past for the future. In doing so, leaders need to be “present” to confront “wicked” problems and take action through collective experience and intelligence. Originality/value – Understanding how leaders think, feel, and act in actual practice helps us understand the genuine characteristics of leadership. The paper introduces a framework of “leaderful” practice with a focus on leading with confidence. It extends current understanding of leadership practice by viewing “leaderful” practice from the perspective of problem, action, and experience.

scholarly journals WhatsApp Disruptions in Brazil: A content analysis of user and news media responses, 2015-2018

2020 ◽  
Author(s):  
Gabriel Pereira ◽  
Iago Bojczuk ◽  
Lisa Parks
Keyword(s):  
Content Analysis ◽  
News Media ◽  
Media Coverage ◽  
Global Media ◽  
Far Right ◽  
The Past ◽  
National Media ◽  
Political Economic ◽  
Media And Communication ◽  
National Infrastructure

Brazilians have adopted WhatsApp as a national media and communication infrastructure over the past several years, although it is controlled by its private U.S.-based owner, Facebook. To contribute to critical analysis of WhatsApp usage in Brazil, this article explores the diverse, contentious, and influential roles the app played in the country during disruptions to its use from 2015 to 2018. Using content analysis the article critically engages with user-generated memes and news media coverage responding to these disruptions. Brazilians self-reflexively questioned the app’s role in their everyday lives and country, reassessing what it means to rely on a national infrastructure owned by an unaccountable global media conglomerate. This situation compels scholars to engage further with the nationalization and localization of U.S.-owned platforms and to assess their political, economic and cultural impacts, given their connection to the rise of far-right populism in Brazil and elsewhere.

Youth Sport Motivation and Participation: Paradigms, Perspectives, and Practicalities

2019 ◽  
Vol 8 (3) ◽  
pp. 162-170 ◽  
Author(s):  
Maureen R. Weiss
Keyword(s):  
Youth Sport ◽  
Future Research ◽  
Paradigm Shifts ◽  
Sport Motivation ◽  
The Past ◽  
Current State ◽  
Theoretical Perspectives ◽  
Trends Over Time ◽  
To Come ◽  
Practice Of Science

The purpose of this review is to characterize major advancements in the past 40 years of research on youth sport motivation. The author focuses on this period, during which the Institute for the Study of Youth Sports, affiliated researchers, and other scholars contributed to the current state of the field. First, she traces paradigm shifts that represent changes in the philosophy and practice of science in youth sport motivation research. Second, she discusses emergent theoretical perspectives that guided empirical research and produced robust findings on predictors, mediators, and outcomes of motivation. Third, she translates these theories and associated studies to inform evidence-based best practices for youth sport programs. Finally, the author recommends that future research highlight developmental approaches, examine sport as a means of promoting physical activity, and consider multidisciplinary perspectives on conducive topics. By reflecting on paradigm shifts and research trends over time, scholars can meaningfully contribute to an increased understanding of youth sport motivation in the decades to come.

scholarly journals Antibiotic resistance: turning evolutionary principles into clinical reality

2020 ◽  
Vol 44 (2) ◽  
pp. 171-188 ◽  
Author(s):  
Dan I Andersson ◽  
Nathalie Q Balaban ◽  
Fernando Baquero ◽  
Patrice Courvalin ◽  
Philippe Glaser ◽  
...  
Keyword(s):  
Antibiotic Resistance ◽  
Environmental Control ◽  
Current Knowledge ◽  
Population Level ◽  
Modern Medicine ◽  
Future Research ◽  
Bacterial Physiology ◽  
The Past ◽  
Clinical Reality ◽  
The Individual

ABSTRACT Antibiotic resistance is one of the major challenges facing modern medicine worldwide. The past few decades have witnessed rapid progress in our understanding of the multiple factors that affect the emergence and spread of antibiotic resistance at the population level and the level of the individual patient. However, the process of translating this progress into health policy and clinical practice has been slow. Here, we attempt to consolidate current knowledge about the evolution and ecology of antibiotic resistance into a roadmap for future research as well as clinical and environmental control of antibiotic resistance. At the population level, we examine emergence, transmission and dissemination of antibiotic resistance, and at the patient level, we examine adaptation involving bacterial physiology and host resilience. Finally, we describe new approaches and technologies for improving diagnosis and treatment and minimizing the spread of resistance.

The Increase of How Mass Media Coverage Manipulates Our Minds

2021 ◽  
pp. 176-198
Author(s):  
David Brian Ross ◽  
Richard Louis ◽  
Melissa T. Sasso
Keyword(s):  
Social Constructionism ◽  
News Media ◽  
Media Coverage ◽  
Historical Context ◽  
Future Research ◽  
Theoretical Frameworks ◽  
Mass Society ◽  
The Media ◽  
Media Reports ◽  
The Mind

This chapter explores the insight of how the mind is negatively impacted by the news media. The purpose of this chapter is to introduce readers to how the human brain processes good and adverse effects of the news. The chapter begins with the overview that delves into the various aspects such as our brain and how it processes emotions, the theoretical frameworks of mass society, Marxism, functionalism, social constructionism, the historical context of the media in various countries, journalists and pundits, how the media divides communities, and how the media reports world events causing individuals to suffer from adverse psychological effects. This chapter then ends with a conclusion that consists of suggested future research.

From Environmental to Ecological Cognition

1992 ◽  
Author(s):  
Tommy Gärling ◽  
Erik Lindberg
Keyword(s):  
Real World ◽  
Environmental Psychology ◽  
Policy Formation ◽  
Future Research ◽  
Research Directions ◽  
Human Environment ◽  
Integrative Framework ◽  
Planning And Design ◽  
Theoretical Perspectives ◽  
Environmental Cognition

In this book we have discussed how two subfields of environmental psychology— environmental cognition and assessment—are linked to each other as well as to research in related fields on decision making and action in real-world environments. We hope this discussion will stimulate integration of these heretofore unrelated fields of research. By integration we mean the establishment of a framework that shows how research in the different subfields fits together into some overall view of environmental psychology. Initially a framework of this kind must be established through analyses of existing research. The chapters in this book include such analyses. However, an integrative framework should eventually develop into a theory subject to empirical tests. This final chapter analyzes what bearings the preceding chapters have on the possibility of integration across environmental cognition, assessment, and action. We will do this by discussing a number of obstacles to integration. In doing so, a tentative, integrative framework and an agenda for future research directions are proposed. The basic motivation behind this book is that integration should lead to future, more promising research directions than currently available for understanding human-environment relationships. However, there are other benefits of integration as well. One additional such benefit is its potential value for applications through policy formation, planning, and design. Because applications have been and continue to be important to environmental psychology, a final section of the present chapter comments on this issue. The preceding chapters have revealed a number of potentially significant obstacles to the integration of research on cognition, assessment, and action in real-world environments. The most critical ones are that different researchers prefer different theoretical perspectives, that they, partly as a consequence of that, emphasize different aspects of their respective problems, and that they often prefer research paradigms that may make integration more difficult. A serious obstacle to integration across the different subfields of environmental cognition, assessment, and action is created by the low level of integration even within the subfields. Particularly striking are differences in theoretical perspectives. Such differences have far-reaching consequences because they determine how problems are framed, how hypotheses are formulated, and what research methods are chosen (Gärling & Golledge, 1989; Moore, 1987; Saegert & Winkel, 1990).

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