Digital policing technologies and democratic policing

2018 ◽  
Vol 20 (2) ◽  
pp. 97-108 ◽  
Author(s):  
Temitayo Isaac Odeyemi ◽  
A. Sat Obiyan
Keyword(s):  
Mobile Application ◽  
Police Force ◽  
Police Misconduct ◽  
Positive Outcomes ◽  
The Public ◽  
Response Unit ◽  
Democratic Policing ◽  
Police Accountability ◽  
The Government ◽  
The One

The police are expected to perform functions critical to relations between the government and citizens in democratic societies. However, in Nigeria, the reality is that the police organisation suffers limitations that undermine effective and democratic policing. Although the Nigeria Police Force has a long and chequered history, its services are dogged by challenges including adversarial police–citizen relations and mutual suspicion and police misconduct. To address these problems and enhance policing, the Nigeria Police Force has deployed digital technologies through a Complaint Response Unit [later renamed the Public Complaint Rapid Response Unit (PCRRU)]. The PCRRU allows the public to connect with the police through dedicated phone numbers for calls and SMS, and a round-the-clock presence on Twitter, Facebook, WhatsApp, Blackberry Messenger and a mobile application. Although this initiative often draws attention and commendation, it also raises doubts about sustenance and utility value. Drawing on David Easton’s input–output nexus as a theoretical underpinning on the one hand, and data sourced through expert opinion interviews and web measurement on the other hand, this article investigates how these digital policing technologies, through the PCRRU, enhance efforts at mutually rewarding police–citizen relations and police accountability, as requisites of democratic policing, in Nigeria. The findings expand discussion on the dimensions of Nigeria’s police–citizen relations and the potentials of technology in promoting positive outcomes. The findings also suggest means through which police managers can optimise technology in ways that aid strategic efforts at improving public security.

scholarly journals Kepercayaan Publik (Public Trust) Terhadap E-Government : Studi Kasus Penggunaan E-Mobile BPJS Kesehatan Di Kota Makassar

2020 ◽  
Vol 9 (1) ◽  
pp. 80
Author(s):  
Sitti Mirsa Sirajuddin ◽  
A . Atrianingsi
Keyword(s):  
Health Insurance ◽  
National Health Insurance ◽  
National Health ◽  
Mobile Applications ◽  
Mobile Application ◽  
Public Trust ◽  
The Public ◽  
The Government ◽  
Quantitative Descriptive ◽  
High Level

The general objective of the study was to analyze the level of public trust (citizen trust) of e-government based health insurance services, namely the e-mobile National Health Insurance (JKN) BPJS in Makassar City.The design of this research is a quantitative descriptive type. The population in this study were people who used the National Health Insurance (JKN) e-mobile application with 167 respondents. Data collection was carried out using a questionnaire instrument. Data analysis uses multiple linear regression.The results showed that first there was a high level of public trust in JKN e-mobile applications. This means that the application gives satisfaction to the community and is considered beneficial for them. Secondly, the level of public trust is high in the government, where the public considers the government to be serious in providing health insurance services.Tujuan umum penelitian adalah untuk menganalisis tingkat kepercayaan publik (citizen trust) terhadap pelayanan jaminan kesehatan berbasis e-government yaitu e-mobile Jaminan Kesehatan Nasional (JKN) BPJS Kesehatan di Kota Makassar. Desain penelitian ini adalah kuantitatif tipe deskriptif. Populasi dalam penelitian ini adalah masyarakat yang menggunakan aplikasi e-mobile Jaminan Kesehatan Nasional (JKN) dengan jumlah responden sebanyak 383 orang. Pengumpulan data dilakukan dengan menggunakan instrument kuesioner. Analisis data menggunakan regresi linear berganda. Hasil penelitian menunjukkan bahwa, pertama terdapat tingkat kepercayaan tinggi masyarakat terhadap aplikasi e-mobile JKN. Hal ini berarti aplikasi memberi kepuasan kepada masyarakat dan dianggap bermanfaat bagi mereka. Kedua tingkat kepercayaan publik tinggi terhadap pemerintah tinggi, dimana masyarakat menilai pemerintah serius dalam memberikan pelayanan jaminan kesehatan.

scholarly journals Coronavirus - Crisis Communication in Croatia

2020 ◽  
Vol 30 (Supplement_5) ◽  
Author(s):  
M Grbic ◽  
D Stimac Grbic ◽  
L Stimac ◽  
Z Sostar
Keyword(s):  
Child Protection ◽  
Crisis Communication ◽  
Protective Equipment ◽  
Public Concern ◽  
Basic Principles ◽  
The Public ◽  
New Information ◽  
The World ◽  
The Government ◽  
The One

Abstract Introduction The coronavirus outbreak has set off alarms around the world, leading to border closures, trade controls, travel bans and other measures. The Wuhan coronavirus epidemic continues to spread globally to the new European hotspot in Italy. New information about the epidemic and the virus is changing rapidly as the virus spreads and appears in parts of the world. Although official announcements by the Croatian Government and Crisis Staff calmed the public with pictures and data on the disease, it showed something else that heightened public concern and caused two conflicting phenomena among citizens - on the one hand, the majority showed understandable doubt about the information that could have raised the concern for their own health while the rest of the population ignored the facts. The market showed complete unwillingness to cope with this epidemic and a chronic shortage of protective equipment (masks, disinfectants...) emerged. Most of the citizens' queries and concerns were moving in the direction of personal protection, child protection and justification for holding large gatherings. Results By March 8, 2020, twelve COVID-19 patients were recorded in Croatia, of which 5 were patients in Rijeka, 3 in Zagreb and 4 in Varaždin. The first sick person is a Croatian citizen from Zagreb who became infected during his stay in Italy (Milan, Lombardy province). Conclusions In this crisis, several basic principles of crisis communication with the public have been forgotten: The first source of communication often becomes the source against which everyone else is measured.Accuracy is crucial to credibility.Emotion cannot be countered by facts. People must first know that the government cares.The public should regain a sense of control over circumstances beyond control.A lack of public respect in a crisis undermines trust.Honesty is fundamental to maintaining trust. Key messages Accuracy is crucial to credibility. Emotion cannot be countered by facts.

Policing Diversity — Managing Complaints against the Police

2002 ◽  
Vol 75 (2) ◽  
pp. 117-135 ◽  
Author(s):  
Peter C Kennison
Keyword(s):  
Public Attitudes ◽  
Good Practice ◽  
Easy Access ◽  
Police Misconduct ◽  
Critical Perspective ◽  
The Public ◽  
Police Accountability ◽  
Police Deviance ◽  
Civil Libertarian ◽  
Police Practices

This study takes a critical perspective in examining public attitudes towards police stop-and-search powers and, more particularly, police misconduct. It shows how police accountability works through the formal and complex system of complaints against police. It shows a system designed to favour the police against the citizen. In the eyes of some citizens this has tended to reduce the legitimacy of the complaints process, which has led to its under use. Certain police practices and services appear to impact more on diverse sections of the public than it does on the white community. It shows how aberrant police behaviour exposes some of the sociological issues such as black over-representation in public dissatisfaction and complaint statistics. The research also highlights the hidden figure of police deviance and misconduct. This study acknowledges future changes in complaints management proposed by the Home Secretary, David Blunkett MP. However, these proposals do not appear to go far enough. The complaints process is beset with a number of significant problems which include inaccessibility, complication and inequality. The study suggests, as the way forward, a model of ‘good practice’ using a pragmatic approach, which is customer-focused and overcomes many of the problems that allow for easy access, simplification and informality. The principle of civil libertarian ideals prevails, satisfying the legal notion, ‘justice must not only be done but must be seen to be done’.

Analysis Of Functions And Applications Of Siaran Mobile (Reporting And Assignment Application System) As A Communication Facility Of South Tangerang City Towards Smart City

2020 ◽  
Vol 7 (11) ◽  
pp. 125-135
Author(s):  
Enjang Pera Irawan ◽  
Tasya Aulianisa
Keyword(s):  
Public Relations ◽  
Smart City ◽  
Mobile Application ◽  
Public Communication ◽  
Application System ◽  
Technical Problems ◽  
The Public ◽  
Public Facilities ◽  
The Government ◽  
Communication Facility

This study entitled analysis of functions and applications of siaran mobile (reporting and assignment application system) as a communication facility of South Tangerang City towards smart city. The purpose of this study was to analyze the functions and benefits of the SIARAN Mobile application as a facility of public communication in supporting South Tangerang City towards smart city. Supporting concepts and theories in this research were communication, public relations government, and smart city. This research method was to use a descriptive qualitative approach. The findings showed that the SIARAN Mobile application was a South Tangerang City reporting media based on the mobile application that was officially launched by the government since March 9th, 2017. The function of this application was to become a reporting application for technical problems such as waste problems, damaged public facilities, actions which was detrimental to the community. The benefit of this application was to make it easier for the public to report various problems in the South Tangerang area, and make it easier for the government in handling various problems that were complained of by the community.

scholarly journals Efficient E-Government Services, Constraints and Problems of Technical Applications and Software and the Transition to Smart Government

2016 ◽  
Vol 2 (3) ◽  
Author(s):  
Yasser A. Seleman
Keyword(s):  
Significant Proportion ◽  
The Other ◽  
Economic Sectors ◽  
The Public ◽  
Government Services ◽  
Government Sector ◽  
The World ◽  
The Government ◽  
The One ◽  
Smart Government

  The e-governance is the concept and structure of the system and the functions and activities of all activities and processes in e-business on the one hand the level of e-government and business on the other.               Because the government sector as a significant proportion of the total economic sectors in most countries of the world, and the fact that dealing with the public sector is not limited to the class and not others, but prevail all citizens and residents, institutions and others, and the fact that this multi-dealing in quality, methods and how it is done and models for different procedures and steps implemented and locations between the corridors of government departments, the concept of e-government came as an ideal way for the government to enable them to take care of the interests of the public from individuals and institutions electronically using cutting-edge technology without the need for the applicant to move between government departments.  

scholarly journals PEMBANGUNAN APLIKASI GO-PAJAK BERBASIS MOBILE

2020 ◽  
Vol 6 (2) ◽  
pp. 112
Author(s):  
Wicaksono Dwi Pamungkas ◽  
Nina Setiyawati
Keyword(s):  
Public Services ◽  
Motor Vehicle ◽  
Vehicle Ownership ◽  
The Public ◽  
One Stop ◽  
The Government ◽  
Tax Payments ◽  
The One ◽  
Service Standards ◽  
The City

Public services are services, both in the form of public goods and public services which are the responsibility and are carried out by the government in an effort to meet the needs of the community and in accordance with statutory provisions. One of the public services provided by the government is the One-Stop Administration System (SAMSAT). According to SAMSAT data in the city of Magelang, data on motorized vehicle ownership has increased and there has been an increase in the number of taxpayers. However, the tax payment service is considered to be less than optimal because there are still long queues when paying taxes.This also causes many people to make payments past the due date or entrust queues to brokerage services. Therefore, to overcome the problem, a mobile-based application (GO-PAJAK) was built which can be used to make tax payments by means of a vehicle document pick-up to pay motor vehicle taxes connected between drivers (SAMSAT employees) and customers (taxpayers). With this application, it is expected to improve service standards at the SAMSAT office and reduce taxpayer queues also reduce the use of brokers in administering public service administration that can increase public trust.  

scholarly journals Civil Sector of State Governance: New Forms of Self-Organization and the Community’s Participation in the Context of Digitization of the Public Space

2021 ◽  
pp. 67-75
Author(s):  
Aleksandr Solov'ev ◽  
Galina Pushkareva
Keyword(s):  
Public Administration ◽  
Public Space ◽  
The State ◽  
Self Organization ◽  
The Public ◽  
State Management ◽  
State Governance ◽  
The Government ◽  
The One ◽  
Civil Sector

As digital technologies develop, a new form of relations between the state and the public is developing as well. Additional opportunities for the expression of public interests and the establishment of values preferred by the society arise, new mechanisms of political mobilization develop, new forms of public organization and self-organization emerge, the social media gain more power, and local and general public narrative develop on a number of online platforms. With the digitization of the public space, the state is forced to change its communication strategies and improve the dialogue between the government and the society based on deliberative democracy principles. After analysing the architecture of public communication emerging in new conditions the paper concludes that Russia is making certain efforts to adapt for the new digitized reality. However, current state priorities are shifting towards e-government and the digital economy. On the one hand, it seems justified, as it allows to bring the public services to a completely new level, reduce corruption risks, and simplify state management of economic processes. On the other hand, the lack of due attention to the issues of openness of public administration and involvement of citizens in making public decisions results in accumulation of contradictions in the public area of public administration, as well as increasing mutual misunderstanding and distrust between the state bodies and the civil society, which may entail bursts of social discontent and protests.

scholarly journals Modification of District Integrated Administrative Services (PATEN) and Super Service Delivery Models at Polewali Mandar

2021 ◽  
pp. 78
Author(s):  
Sitti Chaeriah Ahsan ◽  
Risma Niswaty ◽  
Irsyad Dhahri
Keyword(s):  
Service Providers ◽  
Geographical Area ◽  
Service Agency ◽  
Administrative Services ◽  
The Public ◽  
Administrative Service ◽  
One Stop ◽  
Bureaucratic Structure ◽  
The Government ◽  
The One

In order to realize the demands of the community in service, the government will seek several things to improve the quality of services provided by bringing up a policy. To produce a quality policy requires good cooperation by the local government. Improving public services to optimize services in the regions can be done by reforming the administration at a level that is directly dealing with the community, namely at the sub-district level and implementing innovation. The innovation in question is the sub-district integrated administrative service system (PATEN). PATEN is held with the aim of realizing the sub-district as a community service center and becoming a service node for the one-stop integrated service agency/office (PTSP) in the district for sub-districts whose geographical area will be more effectively and efficiently served through the sub-district. With a qualitative method, this research on the implementation of PATEN in Polewali Mandar was studied based on the concepts of communication, resources, disposition, and bureaucratic structure. Obstacles encountered in communication due to limitations in providing patent services to the public during the covid 19 pandemic, PATEN service providers were provided with training, related to disposition, clearer supervision standards were needed regarding the use and supervision of budgets by districts so that achievements and obstacles could be evaluated on a regular basis ; and simplification of standard operating procedures on aspects of bureaucratic structure.

Institutional reform and change management: The conversion of polytechnics to technical universities

2021 ◽  
Vol 9 (3) ◽  
pp. 655-658
Author(s):  
Emmanuel Akanpaadgi ◽  
Keyword(s):  
Best Practice ◽  
Institutional Reform ◽  
University Graduates ◽  
Ministry Of Education ◽  
The Public ◽  
Academic Progression ◽  
Conversion Period ◽  
The Government ◽  
New Policies ◽  
The One

This research paper sought to review the way and manner the conversion of polytechnics in Ghana to technical universities were done to ascertain whether the process conformed to standard best practice. The inequality in terms of placement of polytechnic graduates in the public sector as compared to the traditional university graduates, lack of direct academic progression for polytechnic graduates with Higher National Diploma, low enrollment and the departure of experienced staff from the polytechnics to the traditional universities due to poor conditions of service leaving the polytechnics with less staff compelled the government to initiate the reform. Institutional reform has been a long-standing practice in the educational sector; however, the implementation of new policies remains a challenge to many public institutions in Ghana. The one-size-fits-all approach to managing change must give way to a multi-faceted approach that takes into consideration the diversity of the various stakeholders affected by the change. The adoption of an appropriate change model and proper engagement of stakeholders as well as handling the transition as a project rather than treating it like the usual work of the ministry of education would have eased the tension and agitations which characterized the conversion process. Despite the conversion period spanning almost four years, the stakeholders are yet to reap the full benefits of the reform.

The Criminal Justice Commission: A Political Football?

1997 ◽  
Vol 4 (2) ◽  
pp. 1-11
Author(s):  
Colleen Lewis
Keyword(s):  
Criminal Justice ◽  
Police Force ◽  
Police Misconduct ◽  
National Party ◽  
Public Servants ◽  
Party Government ◽  
Abuse Of Power ◽  
Length Relationship ◽  
Police Accountability

Queensland's Fitzgerald Inquiry was expected to last six weeks. It ran for two years (1987–1989). The inquiry was established to look at suspected police misconduct. It ended up exposing vertical corruption and widespread abuse of power in the Police Force; a less than arms-length relationship between police and the National Party government which contributed to the lack of effective police accountability processes; other official misconduct by non-police public servants; and political dishonesty and corruption.

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