Switching costs impact on customer retention in telecommunication

2017 ◽  
Vol 18 (3-4) ◽  
pp. 198-216 ◽  
Author(s):  
Mira Thoumy ◽  
Elie Abdallah
Keyword(s):  
Switching Costs ◽  
Customer Retention ◽  
Point Of View ◽  
The Other ◽  
Telecommunication Industry ◽  
Qualitative Survey ◽  
Telecommunication Market ◽  
Top Managers ◽  
Number Portability ◽  
The Government

Purpose: The purpose of this article is to assess the switching costs impact on the customer retention in the Lebanese telecommunication industry. Design/methodology/approach: Based on previous literature around customer retention and switching costs, a qualitative survey was conducted on one of the two operators managing the telecommunication market in Lebanon. Focus groups were organized to capture the point of view and perspective of top managers of the operator, results were then coded, and analyzed. Findings: Due to the current duopoly and status quo of the Lebanese telecommunication market, owned completely by the government and managed by two operators sharing the market equally and offering nearly the same portfolio, technologies and network coverage, the switching costs include only the time and effort needed to switch to the other operator, the financial fees to be paid upon buying a new subscription, the attachment to mobile number, and the relational loss from breaking bond with the current provider. Research limitations/implications: Focus group sessions were conducted with managers of one of the two telecom operators in Lebanon, and it might be relevant to interview the managers of the other operator as well. This topic was tackled from the provider’s point of view; it would be interesting to check the customers’ point of view. Practical implications: Managers in the Lebanese telecommunication industry can prepare marketing strategies including customer retention programs and well-designed switching costs to protect and increase their market share once this sector induces more competition either with the introduction of the number portability service or with the privatization of this sector in Lebanon. Originality/value: The customer retention and switching costs constructs are not yet studied in the Lebanese telecommunication market, and also due to the saturation in this industry, customer retention is becoming an imperative topic to all operators in this business.

Increased Complexity in Programs

2017 ◽  
pp. 107-117
Keyword(s):  
Government Agency ◽  
Point Of View ◽  
The Other ◽  
Support Programs ◽  
The Difference ◽  
The Government

The chapter discusses the issue of complexity in R&D support programs. The reasons for the complexity, the difference in the point of view of the government agency and the other players. With time and better understanding of the different needs of different sectors, different players – the programs tend to grow more complex. Due to different reasons such as: sectorial versus technological pressures, trying to do several things with one program, the need for different tools, the lack of other means trap – not all needs must be answered by a single program.

scholarly journals URGENSI PENETAPAN KRITERIA FAKIR MISKIN BAGI PENYALURAN ZAKAT DI INDONESIA

2018 ◽  
Vol 4 (1) ◽  
pp. 167
Author(s):  
Kuntarno Noor Aflah
Keyword(s):  
Comparative Research ◽  
Basic Needs ◽  
Point Of View ◽  
The Other ◽  
Local Conditions ◽  
Other Hand ◽  
The Difference ◽  
The Government ◽  
Literacy Research

Poverty has many definitions, parameters, and standards. From the viewpoint of Islam, many theologians define and measure poverty by various terms and sizes. The difference among theologians’ opinion is caused by poverty terms contained in the Qur’an and Hadits. “Fakir” and “poor” have many meanings. It allows a wide interpretation of the verse and word from theologians. It is also seen from the regulation point in Indonesia, there are many definitions, standards and parameters of poverty. The difference of point of view on determination of poverty criteria and regulations according to Islam in Indonesia shows that the ways of ijtihad by theologians and the government elements is very open. The absence of standard stipulation held, encouraging the writer to conduct a comparative research in this paper; through literacy research. Syafi’i sect does not specify a quantitative standard for poverty. Poverty is only categorized on requirement. As long as people are not able to cover 50% of their basic needs, they are called as fakir. If people are only able to cover close to 70% of their basic needs then they are categorized as poor. Meanwhile, according to Hanafi sect, the qualitative standards turned to the Syafi’i sect. Poor conditions are more severe than the fakir. Besides,the quantitative standard of poverty is one nisab of zakat or the equivalent of 85 grams of gold. On the other hand, BPS and BKKBN formulate the concept and standard of poverty by economic concepts. Poverty is conceptualized as the inability of someone to meet basic consumption needs of the formulation adapted to local conditions respectively.

TRIPs and Access to Drugs

2002 ◽  
Vol 37 (3-4) ◽  
pp. 85-104
Author(s):  
Manmeet Singh
Keyword(s):  
Developing Countries ◽  
Ivory Coast ◽  
Point Of View ◽  
The Other ◽  
Compulsory Licensing ◽  
Parallel Importation ◽  
The Government ◽  
Indian Law ◽  
The Impact ◽  
Doha Declaration

The Paper seeks to e,xamine the impact of obligations under the TRIPs Agreement on access to drugs. The issue of access has been addressed from the point of view of pricing. The spirit of the Agreement is embodied in Articles 7 and 8 and the argument advanced is that the Agreement be interpreted in view of the same. The paper examines the various options available within the framework of the Agreement. The most popular of these is compulsory licensing However, doubts persist as to when it would be possible to take recourse to such a measure. The other possible options under the agreement such as parallel importation and the now popular "Bolar Exemption" have also been examined. The Doha Declaration was hailed as a victory for the developing countries. However, in retrospect it seems that the celebrations were premature. More than one-and-a-half year have passed since the Declaration and the issue is still shrouded in controversy and negotiations are under a deadlock. Further, access under the existing Indian regime has been dealt with. The Patents Amendment Act 2002, which was enacted to bring Indian law in conformity with the Agreement provided for some of the tools discussed in the paper. The need for a comprehensive pharmaceutical policy was recently addressed by the Government and whether the policy is an effective tool or not is the question which needs to be answered. “We are called pirates, but who is being pirated? Patients in countries where there is a monopoly on these drugs.” At present, Zimbabwe, Uganda and the Ivory Coast would require to spend 265 per cent, 172 per cent and 84 per cent of their respective GNPs, just to buy drugs to treat their AIDS patients.

scholarly journals FEITOS ESTILIZADOS DO PATRÓN DE INVESTIMENTO NA ECONOMÍA ESPAÑOLA, 1981-2013

2017 ◽  
Vol 26 (2) ◽  
pp. 5-16 ◽  
Author(s):  
Luis Cárdenas del Rey
Keyword(s):  
Methodological Approach ◽  
Point Of View ◽  
The Other ◽  
Building Industry ◽  
Spanish Economy ◽  
Government Investment ◽  
The Past ◽  
The Government ◽  
The One ◽  
New Evidence

O obxecto principal deste traballo é presentar un conxunto de feitos estilizados sobre opatrón de investimento que amosou a economía española nas derradeiras décadas. Arealización deste tipo de análise é relevante como punto de partida para posterioresestudos sobre o investimento en España, especialmente pola importancia central que teno investimento no crecemento económico. Utilízanse os datos da base BBVA-IVIE pero cunenfoque metodolóxico distinto, máis achegado ás categorías do BEA estadounidense.Grazas a isto, neste traballo apórtase nova evidencia sobre os trazos característicos dopatrón de capitalización, dos que os máis interesantes son: i) Existiu unha “aceleración” nocrecemento entre os dous ciclos expansivos; ii) A nivel de composición técnica, oinvestimento en equipamentos é o que amosou un maior dinamismo; iii) a nivel deaxentes investidores, o investimento corporativo tivo unha gran constancia no seucrecemento, véndose complementado polo “relevo” dos outros axentes, é dicir, oinvestimento das AA.PP: creceu máis no primeiro ciclo expansivo (1981-1993) e oinvestimento dos fogares no segundo (1994-2007), e iv) a nivel sectorial o investimentoconcentrouse en sectores con maior dinamismo en creación de emprego, sendoparadigmático o caso do sector da construción. The main aim of this report is to introduce a set of stylized facts about the investment patterndisplayed by the Spanish economy in the past decades. This type of analysis is relevant as astarting point for further studies on investment in Spain, especially given the importance ofinvestment in economic growth. Information from the BBVA-IVIE database has been used witha different methodological approach, closer to the categories of the American BEA. As a result,new evidence is exposed along with the characteristics of the capitalization pattern, of whichthe most interesting ones are the following: (i) There was an "acceleration" in growth betweenboth expansive cycles. (ii) As far as technical composition is concerned, investment inequipment is the one that has been more dynamic. (iii) From the agent investment point of view,business capitalization has been hugely consistent with growth, being complemented by the"relay" of the other two agents, i.e., the government investment in the first expansionary cycle(1981-1993) and household investment in the second (1994-2007). (iv) At a sectoral level,investment has been concentrated in industries with greater dynamism in terms of job creationand, in this sense, the building industry is paradigmatic.

Continuing Medical Education: The Other Side of the Coin

PEDIATRICS ◽  
1979 ◽  
Vol 63 (2) ◽  
pp. 352-352
Author(s):  
Timur Sumer
Keyword(s):  
United States ◽  
Medical Education ◽  
Continuing Medical Education ◽  
The United States ◽  
Point Of View ◽  
The Other ◽  
Medical Graduates ◽  
Foreign Medical Graduates ◽  
The Government

It is hard to disagree with Dr. Fisher about the problem of continuing medical education for foreign medical graduates (FMG) after they return to their countries (Pediatrics 61:133, January 1978). However, the other side of the coin should be exposed before expecting any action from the government on this matter. As it looks from the FMG's point of view, the new immigration rule that limits the FMG's stay in the United States to two years is a reflection of the government's self-serving attitude.

Customer Relationship Management System And The Development Of Customer Culture In Moroccan Banks: Case Of Alpha, Beta And Gamma

2021 ◽  
Vol 38 (4) ◽  
Author(s):  
Siham Jabraoui ◽  
Hasnaa Gaber
Keyword(s):  
Point Of View ◽  
The Other ◽  
Customer Relationship ◽  
Structured Interviews ◽  
Qualitative Survey ◽  
Alpha Beta ◽  
Empirical Point ◽  
The Impact ◽  
The Relationship

Can we consider customer culture as a prerequisite for the CRM success? This is the core proposition of this research, which aims to study customer culture as a determining variable in CRM projects on one hand, and to analyze the impact of these projects on the development of customer culture in three Moroccan banks on the other hand. The first proposition illustrates the first meaning of the relationship by studying the impact of a CRM project on the development of customer culture. The second illustrates the other meaning namely the role of customer culture in the implementation of a CRM project. In order to analyze these proposals from an empirical point of view, we chose to conduct a qualitative survey via semi-structured interviews with CRM project actors in three Moroccan banks: Alpha, Beta, Gamma.

The Hellenic Crisis from the Point of View of Constitutional and International Law

1918 ◽  
Vol 12 (3) ◽  
pp. 562-588
Author(s):  
Theodore P. Ion
Keyword(s):  
International Law ◽  
Aegean Sea ◽  
Point Of View ◽  
The Other ◽  
Safe Harbor ◽  
Military Operations ◽  
Form Part ◽  
The Government ◽  
The Military ◽  
Of Greece

Having examined the question of the casus foederìs of the Treaty of Alliance between Greece and Serbia, we shall now inquire whether the use of Greek territory by the Entente Powers for the purpose of carrying on military and naval operations against their enemies and the other forcible measures resorted to against Greece were justified either by reason of rights resulting from treaties, or on account of unneutral acts or omissions of the Government of Constantine.Before discussing the points at issue, it will be necessary to summarize seriatim the facts connected with each.It should be remembered that from the very beginning of the present war the Entente Powers have utilized the territorial waters of some islands in the Ægean Sea which were either under the military occupation of Greece or form part of her territory, and which the Allies subsequently occupied in order to further their military enterprises against Turkey. Thus, during the autumn of the year 1914, shortly after the entrance (November 5th) of the latter Power into the war as an ally of Germany and Austria, the fleets of the Entente Powers utilized the harbors and territory of some of the islands in the vicinity of the Straits of the Dardanelles as bases for their naval and, subsequently, military operations. The islands thus used for the prosecution of the war were Tenedos, Imbros, and Lemnos, and particularly the latter, on account of its convenient and safe harbor.

Can the Academic Self-Concept be Positive and Realistic?

2005 ◽  
Vol 19 (3) ◽  
pp. 129-132 ◽  
Author(s):  
Reimer Kornmann
Keyword(s):  
Academic Performance ◽  
Opposite Effect ◽  
Self Esteem ◽  
Point Of View ◽  
The Other ◽  
Self Concept ◽  
High Ability ◽  
Self Image ◽  
Other Hand

Summary: My comment is basically restricted to the situation in which less-able students find themselves and refers only to literature in German. From this point of view I am basically able to confirm Marsh's results. It must, however, be said that with less-able pupils the opposite effect can be found: Levels of self-esteem in these pupils are raised, at least temporarily, by separate instruction, academic performance however drops; combined instruction, on the other hand, leads to improved academic performance, while levels of self-esteem drop. Apparently, the positive self-image of less-able pupils who receive separate instruction does not bring about the potential enhancement of academic performance one might expect from high-ability pupils receiving separate instruction. To resolve the dilemma, it is proposed that individual progress in learning be accentuated, and that comparisons with others be dispensed with. This fosters a self-image that can in equal measure be realistic and optimistic.

RHYNCHOLITES AND THE PROBLEM OF NARROW AND BROAD CONCEPTION OF TAXONS

2018 ◽  
pp. 12-17 ◽  
Author(s):  
I. R. Khuzina ◽  
V. N. Komarov
Keyword(s):  
Sexual Dimorphism ◽  
Morphological Characteristics ◽  
Mass Scale ◽  
Individual Variability ◽  
Point Of View ◽  
The Other ◽  
New Taxon ◽  
Artificial System ◽  
Broad Understanding

The paper considers a point of view, based on the conception of the broad understanding of taxons. According to this point of view, rhyncholites of the subgenus Dentatobeccus and Microbeccus are accepted to be synonymous with the genus Rhynchoteuthis, and subgenus Romanovichella is considered to be synonymous with the genus Palaeoteuthis. The criteria, exercising influence on the different approaches to the classification of rhyncholites, have been analyzed (such as age and individual variability, sexual dimorphism, pathological and teratological features, degree of disintegration of material), underestimation of which can lead to inaccuracy. Divestment of the subgenuses Dentatobeccus, Microbeccus and Romanovichella, possessing very bright morphological characteristics, to have an independent status and denomination to their synonyms, has been noted to be unjustified. An artificial system (any suggested variant) with all its minuses is a single probable system for rhyncholites. The main criteria, minimizing its negative sides and proving the separation of the new taxon, is an available mass-scale material. The narrow understanding of the genus, used in sensible limits, has been underlined to simplify the problem of the passing the view about the genus to the other investigators and recognition of rhyncholites for the practical tasks.

The role of graining in ensuring food security

2020 ◽  
pp. 75-79
Author(s):  
R. M. Gambarova
Keyword(s):  
Food Security ◽  
Comparative Analysis ◽  
Systems Approach ◽  
Point Of View ◽  
Government Support ◽  
Grain Production ◽  
The Government ◽  
Favorable Conditions ◽  
Grain Farms

Relevance. Grain is the key to strategic products to ensure food security. From this point of view, the creation of large grain farms is a matter for the country's selfsufficiency and it leading to a decrease in financial expense for import. Creation of such farms creates an abundance of productivity from the area and leads to obtaining increased reproductive seeds. The main policy of the government is to minimize dependency from import, create abundance of food and create favorable conditions for export potential.The purpose of the study: the development of grain production in order to ensure food security of the country and strengthen government support for this industry.Methods: comparative analysis, systems approach.Results. As shown in the research, if we pay attention to the activities of private entrepreneurship in the country, we can see result of the implementation of agrarian reforms after which various types of farms have been created in republic.The role of privateentrepreneurshipinthedevelopmentofproduction is great. Тhe article outlines the sowing area, production, productivity, import, export of grain and the level of selfsufficiency in this country from 2015 till 2017.

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