Do Green Practices in the Hotel Attract Customer to Revisit? A Study in a Green Hotel in Surakarta

The Ministry of Environment of the Republic of Indonesia encourages sustainable tourism and hospitality industry to achieve green hotel and green tourism in 2020. Rumah Turi as one of hotel destinations in the middle of Surakarta has provided green practice and facilities in the hotel. This study intends to investigate the determinant factors of revisit intention to Rumah Turi. This study is conducted to hotel customers who have visited Rumah Turi. Sample of this study is 131 customers of Rumah Turi from various cities in Indonesia. Five independent variables, i.e. green practice, service quality, facility, price and location, are applied in this study to be identified of their influence to revisit intention. By implementing linear multiple regression analysis, it is found that this study unable to make evidence that service quality and price influence customer to have the intention to revisit Rumah Turi. However, by using moderated multiple regression analysis, this study has proven three models of the determinant factors of revisit intention. The first model (Model 3) is, the moderator of service quality to facility and the moderator of price to location, in addition to green practice have significantly influenced revisit intention. Second model is Model 4, where green service and service quality are the moderators of facility and price as the moderator of location have significantly influenced to revisit intention. Third model is Model 5, where service quality, price and green practice are the moderators of facility altogether with location have significantly influenced revisit intention.

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Pengaruh Store Atmosphere dan Service Quality Terhadap Revisit Intention Konsumen Pada Golden Cafe dan Resto

Jurnal Ecogen ◽

10.24036/jmpe.v3i4.10507 ◽

2020 ◽

Vol 3 (4) ◽

pp. 584

Author(s):

Yolanda Yolanda ◽

Rose Rahmidani

Keyword(s):

Regression Analysis ◽

Service Quality ◽

Multiple Regression Analysis ◽

Multiple Regression ◽

Significant Influence ◽

Analytical Method ◽

Sampling Technique ◽

Primary Data ◽

City Community ◽

Revisit Intention

The purpose of this research is to determine the effect of store atmosphere and service quality on customer revisit intention of Golden Cafe dan Resto at Kota Padang. This is the causative research. The population of the research is Padang city community. The number of research samples as many as 100 people and selected using purposive sampling technique. The data used is the primary data obtained through the distribution of questionnaires to Padang city community with established criteria. The analytical method is multiple regression analysis using SPSS 16. The results indicate that (1) Store atmosphere and service quality advertisements have a significant effect on revisit, (2) Store atmosphere has a significant effect on revisit intention, (3) Service quality have a significant influence on revisit intention. Kata Kunci: store atmosphere, service quality, revisit intention

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Aviation

10.31219/osf.io/gk27t ◽

2020 ◽

Author(s):

Ha Nam Khanh Giao

Keyword(s):

Regression Analysis ◽

Customer Satisfaction ◽

Service Quality ◽

Multiple Regression Analysis ◽

Multiple Regression ◽

Domestic Service ◽

Flight Crew ◽

Cronbach’S Alpha ◽

Cronbach's Alpha ◽

Proportional Effect

The paper examines relation between Vietnam Airline Domestic service quality and customer satisfaction by gathering opinions from 402 passengers employing Skytrax scale with some modification along with Cronbach’s alpha, EFA and multiple regression analysis. Results show that Vietnam Airline Domestic service quality can be measured by the following six determinants in order of decreasing importance: (1) boarding/deplaning/baggage; (2) check in; (3) in-flight services; (4) reservation; (5) aircraft; and (6) flight crew. All of them are directly proportional effect to customer satisfaction. The paper also offers some suggestions to improve the service quality thereby enhancing the customer satisfaction.

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PENGARUH TRUST, PRICE DAN SERVICE QUALITY TERHADAP INTENTION TO PURCHASE PELANGGAN BHINNEKA.COM

Jurnal Riset Manajemen dan Bisnis (JRMB) Fakultas Ekonomi UNIAT ◽

10.36226/jrmb.v2i3.73 ◽

2017 ◽

Vol 2 (3) ◽

pp. 391-400

Author(s):

Rianto Nurcahyo ◽

Dennis Andry ◽

Kevin Kevin

Keyword(s):

Regression Analysis ◽

Data Analysis ◽

Service Quality ◽

Multiple Regression Analysis ◽

Multiple Regression ◽

Positive Influence ◽

Quantitative Approach ◽

Analysis Method ◽

Intention To Purchase ◽

Trust Intention

The purpose of this study is to identify and understand the factors that can influence the intention to purchase through trust, price, and service quality on consumers Bhinneka.com. This research uses quantitative approach by distributing questionnaires to 100 respondents Bhinneka.com. Data analysis method used in this research is simple and multiple regression analysis. The result shows that the three variables used have a positive influence on intention to purchase variable. The most dominant variables in explaining the variation of intention to purchase are service quality variable of 35.5%, the price of 17.2%, and trust of 24.6%. Keywords: service quality, price, trust, intention to purchase

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National Zakat Management Information System: E-Sercive Quality and Its Impact on National Zakat Collection

International Conference of Zakat ◽

10.37706/iconz.2019.145 ◽

2019 ◽

pp. 98-124

Author(s):

Randi Swandaru

Keyword(s):

Information System ◽

Regression Analysis ◽

Service Quality ◽

Multiple Regression Analysis ◽

Multiple Regression ◽

Management Information System ◽

Reliability And Validity ◽

Management Information ◽

The Impact

The purpose of this study is to examine the impact and the electronic service quality of the national zakat management information system (SIMBA) on the national zakat collection. This paper uses a multiple regression analysis in its explorative attempt to illustrate the impact of SIMBA implementation on the national zakat collection. It shows that SIMBA is positive and significantly impact the national zakat collection as well as the human development index that is used as a proxy for the human resource management quality of zakat institutions in the respective city. Nonetheless, the population is negative and significant to the zakat collection as endemic poverty and reluctance to pay zakat are indicated as the reasons. Moreover, this study has succeeded in adapting and conducting e-service quality survey to zakat information system realm. All the tests prove that the instrument in this study has a high degree of reliability and validity. The results show that some of the demographic factors significantly impact the perceived performance of SIMBA. Multiple regression analysis that is conducted in this study shows that e-service quality dimension is positive and significant towards SIMBA’ overall quality, perceived value, and loyalty intention. This study contributes to the zakat management system literature, especially in the impact of the national zakat information system, which is pivotal in enhancing zakat collection and poverty alleviation program funded by zakat.

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The relationship between craniomandibular disorders and occlusal disharmonies in the adolescent population of the Republic of Serbia

Stomatoloski glasnik Srbije ◽

10.2298/sgs0402083d ◽

2004 ◽

Vol 51 (2) ◽

pp. 83-88 ◽

Cited By ~ 1

Author(s):

Slobodan Dodic ◽

Vladimir Sinobad ◽

Igor Djordjevic

Keyword(s):

Regression Analysis ◽

Multiple Regression Analysis ◽

Multiple Regression ◽

Odds Ratio ◽

Signs And Symptoms ◽

Craniomandibular Disorders ◽

Computer Evaluation ◽

Adolescent Population ◽

The Republic ◽

The Relationship

Using a special questionnaire adapted for computer evaluation, the prevalence of signs and symptoms of craniomandibular disorders (CMD) and occlusal disharmonies was investigated in a group of 500 adolescents of the Republic of Serbia ranging between 18 and 25 years of age. The presence of signs (symptoms) of CMD and occlusal discrepancies was established using clinical exsamination and evaluated according to the clinical disfunction index (D i) and index of the occlusal state (Oi) proposed by Helkimo et al. 1974. The results of this study revealed that 327 (65.4%) adolescents in the examined group had at least one sign (symptom) of CMD, (Di > 1), and that 271 (54.2%) adolescent had also mild, or severe occlusal discrepancies (Oi > 1). The percentage of persons with signs(symptoms) of CMD was significantly greater in the group having occlusal discrepancies (X = 7.76, P<0.01). The multiple regression analysis of the obtained data and the ODDS ratio confirmed the risk of CMD in the group with occlusal discrepancies to be 2.5 times greater than in the group of adolescents without occlusal discrepancies.

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Evaluation of Motor Transport Infrastructure Influence on Socio-Economic Indicators of Minsk Region

Science & Technique ◽

10.21122/2227-1031-2018-17-4-314-319 ◽

2018 ◽

Vol 17 (4) ◽

pp. 314-319

Author(s):

R. B. Ivut ◽

P. V. Popov ◽

P. I. Lapkovskaya ◽

I. V. Emelyanovich

Keyword(s):

Economic Development ◽

Regression Analysis ◽

Multiple Regression Analysis ◽

Multiple Regression ◽

Transport Infrastructure ◽

Economic Indicators ◽

Infrastructure Development ◽

Independent Variables ◽

Socio Economic Development ◽

The Republic

The paper substantiates the necessity to study a transport infrastructure in the context of its impact on socioeconomic indicators pertaining to the development of a certain region. The importance of this study is confirmed by the goals and objectives of the transport system development of the Republic of Belarus, which are outlined in the National Strategy of the Republic of Belarus for Sustainable Socio-Economic Development for the period until 2030, and they are considered as well as priority areas for the development of Minsk region, presented in the Sustainable Development Strategy of Minsk Region for 2016–2025. The influence of eight indicators for transport infrastructure development of Minsk region on four key socio-economic indicators of the region development such as gross regional product, investment in fixed assets, revenues of consolidated budgets, average wage level has been investigated in the paper. A multiple regression analysis has been applied for assessing a relationship between dependent and independent variables. A step selection method has been used as a method of multiple regression analysis. All calculations have been carried out in the IBM SPSS Statistics 20 program. As a result of the study correlation indicators have been established between dependent and independent variables, relationships between variables and dependencies have been determined in the paper. The reliability of the obtained results have been verified with the help of the Fisher and Student's criteria. The obtained results have made it possible to identify key indicators for a transport infrastructure of Minsk region which have the greatest impact on socio-economic development of this region and can be used to analyze an investment attractiveness of Minsk region.

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Customer Satisfaction of Vietnam Airline Domestic Services

10.31219/osf.io/dyze3 ◽

2021 ◽

Author(s):

Ha Nam Khanh Giao

Keyword(s):

Regression Analysis ◽

Customer Satisfaction ◽

Service Quality ◽

Multiple Regression Analysis ◽

Multiple Regression ◽

Consumer Satisfaction ◽

Domestic Service ◽

Flight Crew ◽

Cronbach's Alpha ◽

Proportional Effect

The paper examines relation between Vietnam Airline Domestic service quality and consumer satisfaction by gathering opinions from 402 passengers employing Skytrax scale with some modification along with Cronbach’s alpha, EFA and multiple regression analysis. Results show that Vietnam Airline Domestic service quality can be measured by the following six determinants in order of decreasing importance: (1) boarding/deplaning/baggage; (2) check in; (3) in-flight services; (4) reservation; (5) aircraft; and (6) flight crew. All of them are directly proportional effect to customer satisfaction. The paper also offers some suggestions to improve the service quality thereby enhancing the customer satisfaction.

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PENGARUH SOSIALISASI PERPAJAKAN, KUALITAS PELAYANAN PAJAK, DAN TARIF PAJAK TERHADAP KEPATUHAN WAJIB PAJAK ORANG PRIBADI DI KPP PRATAMA PADANG SATU

10.31227/osf.io/re9pc ◽

2019 ◽

Author(s):

Suarni ◽

Marlina

Keyword(s):

Regression Analysis ◽

Data Collection ◽

Service Quality ◽

Multiple Regression Analysis ◽

Multiple Regression ◽

Quantitative Research ◽

Sampling Method ◽

Tax Rates ◽

Collection Method ◽

Convenience Sampling

ABSTRACTThis study aims to determine the effect of taxation socialization, tax service quality and tax rates on individual taxpayer compliance at the Padang Satu Primary Tax Office. This type of research is quantitative research. The population in this study were all individual taxpayers registered at the Padang Satu Primary Tax Office. Sampling was done using the Convenience Sampling method, with the Yamane formula calculation and a sample of 100 taxpayers was obtained. The data collection method used is using a questionnaire, and the analysis used is multiple regression analysis with the help of SPSS version 16. The results of the study show that: (1) Tax socialization has a positive significant effect on individual taxpayer compliance, (2) Service quality tax does not affect the compliance of individual taxpayers, (3) Tax rates do not affect individual taxpayer compliance.Keywords: Taxation Socialization, Tax Service Quality, Tax Rates and Individual Taxpayer Compliance.

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Penerapan Kualitas Layanan Berdampak Pada Keputusan Pembelian Produk Pao Pao

BIP's JURNAL BISNIS PERSPEKTIF ◽

10.37477/bip.v11i2.137 ◽

2020 ◽

Vol 11 (2) ◽

pp. 134-143

Author(s):

Liliana Dewi

Keyword(s):

Regression Analysis ◽

Service Quality ◽

Multiple Regression Analysis ◽

Multiple Regression ◽

Total Population ◽

Sampling Technique ◽

Probability Sampling ◽

Purchasing Decision ◽

A Company ◽

Chinese Food

Zolid Agung Perkasa company is a company that runs in food & beverageindustry and has been established since February 2, 2015. This company sellsproduct that named PaoPao, that is, the product with a various food menu thatare focus more on chinese food. This product is done because there in anopportunity in which nowadays many people want things all fast and affordable.The matter that is consumers who purchase PaoPao products do not purchasethat cause unstable sale. The purpose of this research in this study aims to knowwhere the effect of service quality on consumer purchasing decision of PaoPao.The total population that used in this research is 63 people. The samplingtechnique that in used in this research is non-probability sampling by using saturated sampling technique. The number of samples used 63 people. Theanalysis technique used in this research is multiple regression analysis techniqueusing SPSS version 20. The result of this research shows that tangible (X1),reliability (X2), assurance (X3), responsiveness (X4), empathy (X5) significantyaffect the purchasing decision (Y).

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Correlation between psychosocial work factors and the degree of stress

Work ◽

10.3233/wor-213473 ◽

2021 ◽

pp. 1-11

Author(s):

Snežzana Živković ◽

Miodrag Milenović ◽

Ivana Krstić Ilić ◽

Milan Veljković

Keyword(s):

Regression Analysis ◽

Multiple Regression Analysis ◽

Multiple Regression ◽

Interpersonal Relations ◽

Chi Square ◽

Psychosocial Risks ◽

Work Related ◽

Chi Square Test ◽

The Republic ◽

Related Stress

BACKGROUND: Psychosocial risks and work-related stress are one of the most complex, most significant and most challenging problems that organizations around the world are facing. Stress negatively affects all participants in the organization and significantly contributes to negative health consequences and economic outcomes. OBJECTIVE: With timely identification and adequate assessment of psychosocial risks, it is possible to create healthy workplaces and healthy organizations where employees are satisfied and motivated. The paper will present the results of the research of psychosocial risks on a large sample of respondents in the Republic of Serbia. METHODS: A questionnaire was distributed to 1,212 participants of which 1,140 answered all the questions asked. Data from the questionnaire were analyzed using multiple regression analysis, Kolmogorov-Smirnov test, Spearman’s correlation coefficient and Pearson’s chi-square test (χ2). RESULTS: The results of multiple regression analysis showed that all psychosocial risks taken together are statistically significantly (p < .001) and explain 24%of the variance of the criteria. CONCLUSIONS: Psychosocial risks identified as statistically significant predictors are Labor Demands, Interpersonal Relations, Lack of Support, Work Role and Job Uncertainty. All predictors are statistically significant predictors at the level.01.

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