scholarly journals Pelaksanaan Perjanjian Jual Beli Melalui Internet (E-Commerce) Ditinjau Dari Aspek Hukum Perdataan

2019 ◽  
Vol 6 (3) ◽  
pp. 223-238
Author(s):  
RR Dewi Anggraeni ◽  
Acep Heri Rizal
Keyword(s):  
Dispute Resolution ◽  
Alternative Dispute Resolution ◽  
Choice Of Law ◽  
Legal Relationship ◽  
Internet Media ◽  
Electronic Transactions ◽  
Mobile Computers ◽  
Settlement Of Disputes ◽  
Online Buying ◽  
Made In

Abstract.An internet purchase agreement (E-commerc) in terms of aspects of civil law is very fundamental. E-commerce is quite easy to use in terms of buying and selling transactions, so there is a legal relationship inherent through internet transactions. The Electronic Information and Transaction Law (UUITE) is the basis for regulating electronic transactions through internet media such as mobile computers and others, so that these activities result in accountable legal actions. In order for the legal actions taken to be accountable, the transaction made in the form of an electronic agreement is written. The importance of legal issues in the field of E-commerce aims to provide protection and settlement of disputes in sale and purchase agreements for parties that use electronic media as a media transaction. This study emphasizes the legality (strength of law) of E-commerce agreements, and choice of law dispute resolution (choice of law) in the implementation of dispute resolution between parties in transactions through electronic media.Keywords: Alternative Dispute Resolution-ADR, E-commerce, Online Buying and Selling Abstrak.Perjanjian pembelian melalui internet (E-commerc) dalam hal aspek hukum perdata sangat fundamental. E-commerce cukup mudah digunakan dalam hal transaksi jual beli, sehingga terdapat hubungan hukum yang melekat melalui transaksi internet. Undang-Undang Informasi dan Transaksi Elektronik (UUITE) sebagai dasar pengaturan transaksi elektronik melalui media internet seperti komputer handphone dan lainnya, sehingga dari kegiatan tersebut mengakibatkan perbuatan hukum yang dapat dipertanggungjawabkan. Agar perbuatan hukum yang dilakukan tersebut dapat dipertanggungjawabkan, maka transaksi yang dibuat berupa perjanjian elektronik secar tertulis. Pentingnya permasalahan hukum di bidang E-commerce bertujuan untuk memberikan perlindungan dan penyelesaian sengketa dalam perjanjian jual beli bagi para pihak yang menggunakan media elektronik sebagai media transaksi. Penelitian ini lebih menekankan pada legalitas (kekuatan hukum) perjanjian E-commerce, dan penyelesaian sengketa choice of law (pilihan hukum) dalam pelaksanaan penyelesaian sengketa antara para pihak dalam transaksi melalui media elektronik.Kata kunci: Alternative Dispute Resolution-ADR, E-commerce, Jual-beli Online.

scholarly journals Akibat Hukum Pendaftaran Penyelesaian Sengketa Alternatif

2020 ◽  
Vol 6 (1) ◽  
pp. 73
Author(s):  
Dewa Nyoman Rai Asmara Putra ◽  
I Putu Rasmadi Arsha Putra
Keyword(s):  
Dispute Resolution ◽  
Alternative Dispute Resolution ◽  
Legal Issues ◽  
District Court ◽  
Legal Certainty ◽  
Legal Requirements ◽  
Procedural Law ◽  
Written Form ◽  
Settlement Of Disputes ◽  
Made In

Everyone is allowed to be in conflict with legal issues that exist in civil procedural law called cases that contain both disputes and those that do not contain disputes. Disputes are indeed important to mature the way of thinking, but more importantly must be agreed. Managing disputes means fi nding the best way to resolve them. The best way to resolve disputes is by means of a win-win solution in Act No. 30 of 1999 concerning Alternative Dispute Resolution (ADR). Settlement of disputes with ADR has the highest degree because it is really fi nished, not resolved the dispute, as long as each party obeys all the results of the agreement that has been made. In Article 6 paragraph (7) of Act No. 30 of 1999 concerning Alternative Dispute Resolution (ADR), the results of the agreement must be made in written form and must be registered with the District Court. This research focuses on studying the method of registration proposed in article 6 paragraph (7). Law No. 30 of 1999. The results of this study found facts regarding the payment of the results of the agreement to the District Court does not have any legal requirements for the parties related to legal certainty, justice and benefi ts for the agreement.

scholarly journals Dispute Resolution Provisions of the Agreement on Internal Trade

1995 ◽  
Vol 34 (1) ◽  
pp. 240
Author(s):  
Luigi Di Marzo
Keyword(s):  
Dispute Resolution ◽  
Alternative Dispute Resolution ◽  
Trade Agreement ◽  
Screening Process ◽  
Municipal Governments ◽  
General Application ◽  
Free Movement Of Persons ◽  
Made In ◽  
Do So ◽  
Internal Trade

The author discusses the new Agreement on Internal Trade, a multilateral trade agreement to which the federal government and all the provincial governments in Canada are parties. The Agreement can also extend to municipal governments and any qualifying 'persons' in certain circumstances. The object of the Agreement is to remove barriers to the free movement of persons, goods, services and investment within Canada. This article concentrates on the dispute resolution provisions of the Agreement The article is organized into three parts: the main characteristics of these provisions, how they operate for different entities and an assessment of the provisions. The Agreement prescribes alternative dispute resolution in an effort to avoid the length and cost of traditional court settlements. It has dispute resolution provisions in two places: for each industry in its respective sector chapter and for general application in chapter 17. While the provincial and federal governments may use the dispute resolution provisions directly as needed, non-parties to the Agreement who wish to make use of the provisions may do so only if a government with which they have a "substantial connection" initiates proceedings on their behalf, or after passing a screening process. The article reviews each step of the process that must be made in order to resolve disputes under the Agreement, both for government-to-government and person-to-government disputes. The article ends with an assessment of the dispute resolution provisions and some suggested improvements to them that may have improved and streamlined the provisions, especially for person-to-government disputes.

scholarly journals THE FORMATION OF A SYSTEM OF ALTERNATIVE DISPUTE RESOLUTION MECHANISMS IN SERBIA

2016 ◽  
pp. 0-0
Author(s):  
Валерий Шрам ◽  
Valeriy Shram
Keyword(s):  
Dispute Resolution ◽  
Alternative Dispute Resolution ◽  
Dispute Settlement ◽  
Third Parties ◽  
The State ◽  
Settlement Agreement ◽  
Minor Children ◽  
Rights And Interests ◽  
Settlement Of Disputes ◽  
State Rights

The article is devoted to the analysis of the formation of a system of alternative dispute resolution mechanisms in Serbia as one of the instruments stimulating the development of entrepreneurship and combating corruption. The author considers such nonjudicial legitimate methods of dispute resolution as negotiations of the parties, mediation, arbitration (binding arbitration) and the court of honor at the Economic chamber of Serbia, as well as other conciliation procedures. One of the main characteristic by which non-judicial methods of dispute resolution can be classified is the participation in them of third parties. The Serbian law relates to them participation of mediators in the reconciliation procedures, ombudsmen, state rights activists (authorized to protect the rights and interests of the state), judges, lawyers. Special attention is paid to mediation as a set of voluntary modes of settlement of the conflicting parties with the participation of third parties. The mediation is conducted on the good will of the conflicting parties by the mediator who seeks to resolve disputes through a settlement agreement. Under the law mediation can be realized by mediators, ombudsmen, state rights activists (authorized to protect the rights and interests of the state) who are trained by judges and lawyers. The article discusses the mechanism of pre-trial dispute settlement between the conflicting parties. Special attention is paid to the analysis of pre-trial settlement of disputes between parents of minor children decided to divorce. In Serbia an important role in the formation of alternative dispute resolution mechanisms of economic entities plays a chamber of Commerce of Serbia under which exists the court of honor and court of arbitration. Their competence includes the resolution of disputes through mediation.

scholarly journals Mediation as an Alternative for Settlement of Medical Disputes Between Doctors and Patients in Therapeutic Agreements

2021 ◽  
Vol 04 (06) ◽  
Author(s):  
Ariep Mulyadi ◽  
Keyword(s):  
Dispute Resolution ◽  
Alternative Dispute Resolution ◽  
Contract Law ◽  
Research Approach ◽  
Legal Relationship ◽  
Medical Disputes ◽  
Litigation Process ◽  
Medical Dispute ◽  
Sharp Criticism ◽  
Dispute Mediation

The therapeutic transaction agreement is an agreement between a doctor and a patient which is a legal relationship. Therefore, it gives birth to rights and obligations between doctors and patients which have the potential to cause medical disputes between doctors and patients (malpractice). There are two ways to process medical dispute resolution, namely litigation (through court) and non-litigation (outside court). The litigation process is costly and time-consuming, and often results in one party being the winner and the other party being the loser. The protracted process in court causes a lot of sharp criticism of the judiciary when carrying out its functions, therefore it is necessary to improve the judicial system towards being effective and efficient, especially in medical disputes between doctors and patients. So the medical dispute mediation route between doctors and patients can be an alternative dispute resolution (ADR) that is more effective and efficient. The purpose of this study was to analyze the elements of a therapeutic agreement based on contract law in the Civil Code. And Analyzing mediation as an alternative to dispute resolution of therapeutic agreements for doctors and patients. To achieve this objective, research was conducted using normative juridical legal research methods. So this research approach uses the Statute Approach or research approach to legal products, by examining all laws and regulations related to what will be researched.

EXPERIENCE OF ADVANCED COUNTRIES IN APPLICATION OF PRE-TRIAL SETTLEMENT IN CONSTRUCTION

2018 ◽  
Vol 1 (13) ◽  
pp. 99-110
Author(s):  
Oleksandra Anatoliivna Marusheva
Keyword(s):  
Dispute Resolution ◽  
Alternative Dispute Resolution ◽  
Dispute Settlement ◽  
System Reform ◽  
Theoretical Approaches ◽  
Short Period ◽  
Wide Range ◽  
Resolution Model ◽  
Definition Of ◽  
Settlement Of Disputes

The paper highlights the practice of pre-trial settlements in the sphere of construction in advanced countries of the world. Specific features of scientific theoretical approaches to dispute settlement in construction works have been substantiated. The international experience of advanced countries in application of the mechanisms for alternative dispute resolution has been analyzed, and a comprehensive research into international legal acts has been conducted. The vector of priority directions and ways to introduce the alternative mechanisms in the conditions of the Ukrainian state are determined. It is proposed to achieve the desired results by applying the discussed forms under administrative system reform. It is noted that today the Ukrainian state is only at the stage of creating an alternative dispute resolution model in construction. It is noted that the idea of introducing this practice in the domestic legal system is supported by a wide range of specialists. Such an interest corresponds to the desire of Ukraine to harmonize national legislation. It is grounded that the definition of priority directions and ways of introducing alternative mechanisms in the field of construction in Ukraine is to apply foreign experience in the context of reforming the modern political system, namely decentralization. It is the application of the proposed model that should be implemented at the state, regional and local levels, legally consolidate it and solve urgent problems. Such a systematization, in my opinion, will lead to a more objective and perfect settlement of disputes over a short period of time. It is noted that nowadays there is a considerable scientific interest in this issue, the expediency of using alternative mechanisms in the Ukrainian state is solved. However, this is a rather controversial issue, so there is a need for a comprehensive study of experience in foreign countries and the identification of priority areas and ways of applying experience in modern conditions in Ukraine.

scholarly journals Peluang Penyelesaian Sengketa Perdata Tentang Tanah Melalui Alternative Dispute Resolution

2018 ◽  
Vol 47 (1) ◽  
pp. 47
Author(s):  
Made Oka Cahyadi Wiguna
Keyword(s):  
Dispute Resolution ◽  
Alternative Dispute Resolution ◽  
Land Rights ◽  
Choice Of Law ◽  
Legal Principles ◽  
Land Dispute ◽  
Land Disputes ◽  
Civil Dispute

AbstractThe current developments, there are many land disputes that are vertical or horizontal. Issues concerning land affairs are often caused by salim claims over land rights. The intended land dispute is a civil dispute concerning the land. Achieving a win-win solution in the settlement of civil disputes over land is relatively difficult to materialize, if the settlement is resolved through a trial (litigation). The choice of law that can be chosen to obtain and realize a win-win solution in solving civil disputes over land is of course through alternative dispute resolution. By way of negotiation, mediation and conciliation. In the course of the settlement of civil disputes over land settled through alternative dispute resolution, the settlement can not ignore the applicable legal principles of the treaty.  Keywords: Land civil disputes, alternative dispute resolution and principles of contract.AbstrakPerkembangan yang terjadi saat ini, banyak terjadi sengketa pertanahan yang bersifat vertikal maupun horizontal. Permasalahan mengenai pertanahan yang terjadi sering disebabkan akibat salim klaim penguasaan hak atas tanah. Sengketa tanah yang dimaksudkan adalah sengketa perdata tentang tanah. Mewujudkan win-win solution dalam penyelesaian sengketa perdata tentang tanah relatif sulit dapat terwujud, apabila penyelesaiannya diselesaikan melalui sidang peradilan (litigation). Pilihan hukum (choice of law) yang dapat dipilih untuk memperoleh dan mewujudkan win-win solution dalam menyelesaikan sengketa perdata tentang tanah tentunya adalah melalui alternative dispute resolution. dengan cara negosiasi, mediasi dan konsiliasi. Dalam rangka penyelesaian sengketa perdata tentang tanah diselesaikan melalui alternative dispute resolution, maka penyelesaiannya tidak dapat mengabaikan asas-asas hukum yang berlaku mengenai perjanjian. Kata Kunci :   Sengketa perdata tanah, alternatif penyelesaian sengketa dan asas-asas    perjanjian.  

scholarly journals Penyelesaian Sengketa Para Pihak Yang Telah Terikat Dalam Perjanjian Arbitrase (Studi Kasus Di Pengadilan Negeri Denpasar)

2020 ◽  
Vol 2 (1) ◽  
pp. 119-123
Author(s):  
Ni Made Intan Maharani ◽  
Anak Agung Sagung Laksmi Dewi ◽  
Luh Putu Suryani
Keyword(s):  
Dispute Resolution ◽  
Alternative Dispute Resolution ◽  
Class I ◽  
District Court ◽  
Legal Research ◽  
Legal Relationship ◽  
The Way

Aside from going through the courts, there are alternatives that can be passed through the dispute, namely negotiation, mediation and arbitration. Arbitration institutions are bodies chosen by the parties to the dispute to provide decisions regarding certain disputes, these institutions can also provide a binding opinion of a legal relationship from matters that have not arisen yet. The formulation of the problem raised in this study is how this arrangement for dispute resolution of parties who have been bound in an arbitration agreement, as well as how the judges' legal considerations in resolving disputes in an arbitration agreement. This research is a normative legal research. Arrangement for dispute resolution of parties that have been bound in the arbitration agreement is contained in law number 30 of 1999 concerning arbitration and alternative dispute resolution, in which the dispute resolution is handed over by professional Arbitrators who will act as judges or private courts who will apply the procedure the way the peace law has been mutually agreed upon by the parties to arrive at a final and binding decision. Judge's Legal Considerations in the Case Verdict of the Denpasar District Court Class I A Number 3/Pdt.G/2017/PN.Dps. that is based on Article 3 of Law Number 30 of 1999 Concerning Arbitration and Alternative Dispute Resolution, which states that the District Court is not authorized to adjudicate disputes of parties who have been bound in an arbitration agreement Selain melalui pengadilan, teruntuk mengatasi kasus sengketa ada suatu alternatif yang dapat dilalui, yaitu dengan cara negosiasi, mediasi, dan arbitrase. Lembaga arbitrase merupakan badan yang dipilih oleh para pihak yang bersengketa untuk memberikan putusan mengenai sengketa tertentu, lembaga tersebut juga dapat memberikan pendapat yang mengikat dari sebuah keterkaitan hukum dari hal yang belum timbul sengketa. Adapun rumusan masalah yang diangkat dalam penelitian ini adalah bagaimana ini pengaturan penyelesaian sengketa para pihak yang telah terikat dalam perjanjian arbitrase, serta bagaimana pertimbangan hukum hakim dalam penyelesaian sengketa dalam perjanjian arbitrase. Penelitian ini merupakan penelitian hukum normative. Pengaturan penyelesaian sengketa para pihak yang telah terikat dalam perjanjian arbitrase yaitu terdapat pada undang-undang nomor 30 tahun 1999 tentang arbitarse dan alternatif penyelesaian sengketa umum, yang dimana penyelesaian sengketa tersebut diserahkan Arbiter yang profesional yang akan bertindak sebagai hakim atau peradilan swasta yang akan menerapkan tata cara hukum perdamaian yang telah disepakati bersama oleh para pihak tersebut untuk sampai pada putusan yang final dan mengikat. Pertimbangan Hukum Hakim Dalam Putusan Perkara Pengadilan Negeri Denpasar Kelas I A Nomor 3/Pdt.G/2017/PN.Dps. yaitu didasarkan pada Pasal 3 Undang-Undang Nomor 30 Tahun 1999 Tentang Arbitrase Dan Alternatif Penyelesaian Sengketa, yang menyatakan bahwa Pengadilan Negeri tidak berwenang untuk mengadili sengketa para pihak yang telah terikat dalam perjanjian arbitrase.

scholarly journals PROBLEMATIKA HUKUM ARBITRASE ONLINE MENURUT UU NO. 30 TAHUN 1999 TENTANG ARBITRASE DAN ALTERNATIF PENYELESAIAN SENGKETA

2020 ◽  
Vol 8 (2) ◽  
pp. 341
Author(s):  
Ilham Bagaskara Aji ◽  
, Pujiyono
Keyword(s):  
Dispute Resolution ◽  
Alternative Dispute Resolution ◽  
Government Regulation ◽  
Research Material ◽  
Electronic Transactions ◽  
Deductive Method ◽  
The Government ◽  
Data Collection Technique ◽  
Research Types ◽  
Online Arbitration

<p>Abstract<br />This article describes and examines the problem, first, the legal standing of the Arbitration Online  according to Law No. 30 of 1999 concerning Arbitration and Alternative Dispute Resolution. Secondly, there are legal problems if online arbitration is carried out in Indonesia. This research is prescriptive normative legal research. Types of data and sources of research material include primary and secondary legal materials. The data collection technique used is the study of literature and through Cyber media, furthermore the technical analysis used is the deductive method. The results show that online arbitration can actually be carried out in Indonesia. Through Law No. 11 of 2008 concerning Electronic Information and Transactions that were changed using Law No. 19 of 2016 concerning Amendments to Law No. 11 of 2008 and Government Regulation No. 71 of 2019 concerning the Implementation of Electronic Transactions and Systems the government has provided the means and foundation for carrying out online arbitration. Online arbitration has advantages in the speed and efficiency of dispute resolution times. However, online Aribtrase also has some disadvantages such as how to registering decisions in court, the presence of witnesses in court, piracy and hacking, and unequal electronic means.<br />Keywords: Alternative Dispute Resolution; Online Arbitration; Electronic Document; Law No. 30 of 1999</p><p>Abstrak<br />Artikel ini ini mendeskripsikan dan mengkaji permasalahan, pertama, kedudukan hukum Arbitrase  Online menurut UU No. 30 Tahun 1999 tentang Arbitrase dan Alternatif Penyelesaian Sengketa. Kedua, problem hukum apabila arbitrase online dilaksanakan di Indonesia. Penelitian ini adalah penelitian hukum normatif bersifat preskriptif. Jenis data dan sumber bahan penelitian meliputi bahan hukum primer dan sekunder. Teknik pengumpulan data yang digunakan adalah studi kepustakaan dan melalui Cyber media, selanjutnya teknis analisis yang digunakan adalah metode deduktif. Hasil penelitian menunjukkan bahwa arbitrase online sebenarnya sudah dapat dilaksanakan di Indonesia. Melalui Undang- Undang No. 11 Tahun 2008 tentang Informasi dan Transaksi Elekronik yang diubah menggunakan Undang- Undang No. 19 Tahun 2016 tentang Perubahan Atas Undang- Undang No. 11 Tahun 2008 serta Peraturan Pemerintah No. 71 Tahun 2019 tentang Pelaksanaan Sistem dan Transaksi Elektronik pemerintah telah memberikan sarana dan landasan untuk melaksanakan arbitrase online. Arbitrase online memiliki kelebihan dalam kecepatan dan efisiensi waktu penyelesaian sengketa. Akan tetapi arbitrase online juga memiliki beberapa kekurangan seperti bagaimana pendaftaran putusan di pengadilan, kehadiran para saksi dalam persidangan, pembajakan dan peretasan, dan sarana elektronik yang kurang merata.<br />Kata Kunci: Alternatif Penyelesaian Sengketa; Arbitrase Online; Dokumen Digital; UU No. 30 Tahun 1999</p>

scholarly journals Dispute Resolution Practices in USA, Australia and UK/EU

2019 ◽  
Vol IV (I) ◽  
Author(s):  
Abida Hassan ◽  
Dil Muhammad Malik
Keyword(s):  
European Union ◽  
Dispute Resolution ◽  
Alternative Dispute Resolution ◽  
Justice System ◽  
Informal Justice ◽  
Resolution System ◽  
European Union Countries ◽  
Settlement Of Disputes ◽  
Formal Justice ◽  
Dispute Resolution System

The research aims to highlight and discuss the different modes of settlement of disputes in today�s populated and overcrowded societies. The research has shown that due to expensive, time consuming and rigid process of formal justice system (court litigation) USA, Australia, UK and even European Union countries have preferred informal justice system (Alternative Dispute Resolution) for disputants to opt for their solutions. The informal dispute resolution system (Alternative Dispute Resolution) prevailing in modern countries like USA, Australia and UK is full of benefits and most probably the main reason for their progress and development also, and the study has shown that the system is working successfully in these countries, therefore, it can be applied anywhere even in the developing countries as well because this system is more sustainable in any form than the formal justice system (court litigation).

scholarly journals TANGGUNG JAWAB PELAKU USAHA TERHADAP KONSUMEN DALAM HAL TERJADINYA SHORTWEIGHTING DITINJAU DARI UNDANG-UNDANG RI NO 8 TAHUN 1999 TENTANG PERLINDUNGAN KONSUMEN

2017 ◽  
Vol 6 (4) ◽  
pp. 521
Author(s):  
Ni Komang Ayu Nira Relies Rianti
Keyword(s):  
Dispute Resolution ◽  
Consumer Protection ◽  
Alternative Dispute Resolution ◽  
Dispute Settlement ◽  
Legal Issues ◽  
Legal Research ◽  
Actual Weight ◽  
Settlement Of Disputes ◽  
Sales Practice

Shortweighting is one of the selling practices of goods that harm consumers. Where the actual weight of the item is less than the weight indicated on the goods packaging label. Clearly, consumers are severely disadvantaged as a result of changes in the goods made by businessmen. With The result that consumers get goods that are not in accordance with the conditions and the promised warranty or stated in the label. The legal issues in this writing is 1. How is the liability of businessmen to consumers in the case of shortweighting reviewed by Law No. 8 of 1999? and 2. What kind of dispute settlement efforts that can be taken by the consumer in case of shortweighting? This research is normative legal research. The conclusion of this study is that the businessmen is to be responsible if proven to occur sales practice shortweighting. It is contained in Article 19 of Law No. 8 of 1999 on Consumer Protection. The legal efforts to resolve disputes that can be reached by consumers can be through 2 (two) ways of settling disputes, outside the court or alternative dispute resolution and settlement of litigation. The settlement of disputes outside the court can be through the settlement of disputes solved by deliberation by the parties and could be through the Indonesia Consumer Dispute Settlement Institution (BPSK). Shortweighting adalah salah satu praktek penjualan barang yang merugikan konsumen. Dimana berat barang yang sebenarnya adalah lebih kecil dari berat yang tertera pada label kemasan barang. Jelas sekali bahwa konsumen sangat dirugikan akibat adanya perubahan barang tersebut yang dilakukan oleh pelaku usaha. Sehingga konsumen mendapatkan barang yang tidak sesuai dengan kondisi dan jaminan yang dijanjikan atau yang dinyatakan dalam label. Rumusan masalah dalam penulisan ini adalah 1. Bagaimanakah tanggungjawab pelaku usaha terhadap konsumen dalam hal terjadinya shortweighting ditinjau dari Undang-Undang Nomor 8 Tahun 1999? dan 2. Apakah upaya penyelesaian sengketa yang dapat ditempuh oleh konsumen bila terjadi shortweighting? Jenis penelitian yang digunakan adalah jenis penelitian hukum normatif. Kesimpulan dari hasil penulisan penelitian ini  bahwa pelaku usaha bertanggung jawab apabila terbukti terjadi praktik penjualan shortweighting. Hal tersebut tertuang dalam Pasal 19 Undang-Undang Nomor 8 Tahun 1999 tentang Perlindungan Konsumen. Upaya penyelesaian sengketa yang dapat ditempuh konsumen dapat melalui 2 (dua) cara yaitu penyelesaian sengketa diluar pengadilan dan penyelesaian litigasi. Penyelesaian sengketa di luar pengadilan yaitu bisa melalui penyelesaian sengketa secara damai oleh pahak pihak sendiri dan bisa melalui Badan Penyelesaian Sengketa Konsumen (BPSK).

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