scholarly journals How to Expand Repurchase Intention? Intervention Impact of Customer Satisfaction

2021 ◽  
Vol 1 ◽  
pp. 248-257
Author(s):  
Sri Widiastuti ◽  
Rifda Nabila
Keyword(s):  
Path Analysis ◽  
Consumer Satisfaction ◽  
Sampling Technique ◽  
Test Reliability ◽  
Significant Positive Effect ◽  
Repurchase Intention ◽  
Central Java ◽  
Intervention Impact ◽  
Intervening Variables ◽  
Positive Effect

This study aims to determine the effect of halal lifestyle, halal awareness, price on repurchase intention with consumer satisfaction as an intervening variable at the Kedu Susu shop in Temanggung, Central Java. Researchers used quantitative data with a population of all visitors to the Temanggung Kedu Susu shop and used a sample of 100 respondents using purposive random sampling technique. The method used by the researcher is by distributing questionnaires through an online method. The researcher conducted an analysis using validity test, reliability test, classical assumption test, statistical test, and path analysis to test the intervening variables. The results of this study indicate that the halal lifestyle variable has no significant positive effect, halal awareness has no effect while price has a significant positive effect on repurchase interest. Consumer satisfaction has a significant positive effect on repurchase intention. The results of the path analysis test showed that consumer satisfaction was not able to mediate the effect of halal lifestyle on repurchase intention, while consumer satisfaction was able to mediate the effect of halal awareness and price on repurchase interest.

scholarly journals PERAN GREEN TRUST MEMEDIASI PENGARUH GREEN PERCEIVED VALUE DAN KEPUASAN KONSUMEN TERHADAP GREEN REPURCHASE INTENTION

2019 ◽  
Vol 8 (12) ◽  
pp. 7281
Author(s):  
Ni Nyoman Nuristiana Pratiwi ◽  
Ni Nyoman Kerti Yasa
Keyword(s):  
Customer Satisfaction ◽  
Path Analysis ◽  
Consumer Satisfaction ◽  
Sampling Method ◽  
Perceived Value ◽  
Environmentally Friendly ◽  
Significant Positive Effect ◽  
Repurchase Intention ◽  
Green Trust ◽  
Positive Effect

Green repurchase intention is the tendency of consumers to repurchase the same environmentally friendly products in the future. The purpose of this study was to determine the effect of green perceived value, customer satisfaction, and green trust on the green repurchase intention. This research was conducted on Tupperware product customers in Denpasar. The sample used was 100 respondents, with purposive sampling method. Path  analysis and sobel test were used. Based on the results of the analysis that green perceived value, customer satisfaction, and green trust have significant positive effect on green repurchase intention directly which the higher green perceived value, consumer satisfaction and green trust will increase green repurchase value on the product. Green perceived value and consumer satisfaction can indirectly affect green repurchase intention through green trust, means that the effect of green trust will be greater if followed by an increase in green perceived value and customer satisfaction. Keywords: green perceived value, consumer satisfaction, green trust, green reuprchase intention  

scholarly journals ANALISA PERAN UPAH DAN INSENTIF TERHADAP PRODUKTIVITAS KERJA KARYAWAN PADA 5 UMKM DI BULAK KAPAL BEKASI TAHUN 2020

PARAMETER ◽  
2021 ◽  
Vol 5 (1) ◽  
pp. 104-112
Author(s):  
Chintya Rahman
Keyword(s):  
Research Method ◽  
Work Productivity ◽  
Sampling Technique ◽  
Test Reliability ◽  
Employee Productivity ◽  
Significant Positive Effect ◽  
Analysis Technique ◽  
Saturated Sample ◽  
Service Businesses ◽  
Positive Effect

This study Wages and incentives are important elements in increasing employee productivity. With the provision of appropriate wages and incentives, it is expected that the productivity of 5 SME Service Businesses in west Java, Bekasi will increase, so that companies are ready and able to compete with other companies in facing competition. The research objective of this study was to determine how high the influence of wages and incentives on employee work productivity. The sampling technique is quite simple, namely by using a saturated sample, namely all employees of 5 SMEs, totaling 81 people. The research method uses the PLS technique. The analysis technique used is validity test, reliability test, multiple regression analysis, outer inner loading analysis and t test. The results of this study indicate both partially and collectively salaries and incentives have a significant positive effect on employee work productivity.

scholarly journals ANTESEDEN PEMBENTUK KEPUASAN KONSUMEN (STUDI PADA KONSUMEN TAS RUMAH WARNA YOGYAKARTA)

2020 ◽  
Vol 9 (1) ◽  
pp. 76
Author(s):  
Khalifah Nurjannah ◽  
Fitroh Adhilla
Keyword(s):  
Customer Satisfaction ◽  
Consumer Satisfaction ◽  
Quantitative Research ◽  
Brand Image ◽  
Sampling Technique ◽  
Significant Positive Effect ◽  
Validity And Reliability ◽  
F Test ◽  
Quality Product ◽  
Positive Effect

This study aims to determine the effect of the three forming factors consumer satisfaction consisting of product quality, brand image and price affect consumer satisfaction Rumah Yogyakarta bag colors both partial or simultaneous. This research is a quantitative research. Sampling with non probability sampling with purposive sampling technique that has criteria is a consumer of the Yogyakarta Color House bag female, have bought and used a Rumah Warna bag, and are> 18 years old year. Data collection in this study uses deployment questionnaire to be tested for validity and reliability, for data analysis using multiple regression analysis, t test, f test and R square. Subject this research is the consumers of Rumah Warna Yogyakarta bag already once bought and used a Rumah Color bag. The results showed that: 1) the quality of the product on the bag Rumah Warna does not have a significant effect on bag customer satisfaction Rumah Warna Yogyakarta, 2) brand image on Rumah Warna bag is influentialsignificant positive effect on customer satisfaction Rumah Warna Yogyakarta bag, 3) the price on the Rumah Warna bag has a significant positive effect on satisfaction Yogyakarta Rumah Color bag consumers, and 4) together quality product, brand image and price have a significant positive effect on satisfaction Yogyakarta Rumah Color bag consumers with an f test result of 0,000 <0.05, with a regression equation Y = 0.237 + 0.218 X1 + 0.337 X2 + 0.396 X3 + e. R Square of 0.496 or 49.6% which influences and the remaining 50.4% influenced by other variables not examined by this study.

scholarly journals Kesadaran Membayar Pajak Memediasi Hubungan Pengetahuan Perpajakan Terhadap Kemauan Membayar Pajak

2020 ◽  
Vol 21 (01) ◽  
Author(s):  
Popy Purnamasari ◽  
Rachmawati Meita Oktaviani
Keyword(s):  
Data Analysis ◽  
Willingness To Pay ◽  
Path Analysis ◽  
Sampling Method ◽  
Sampling Technique ◽  
Linear Analysis ◽  
Significant Positive Effect ◽  
Positive Effect

This study aims to examine and analyze the influence of knowladge taxation on the willingness to pay taxes with the awareness of paying taxes as an intervening variabel. The population in this study is the UMKM taxpayer who has an NPWP and is registered with the Semarang Coperation and UMKM Office. Thi study used a nonprobabilitas sampling technique with purpopsive sampling method of 100 respondents. Data analysis of this study using multiple linear analysis and path analysis. The results of the study indicate that the variabel knowledge of tax have a significant positive effect the awareness of paying taxes. Awareness of paying taxes have a significant positive effect the willingness to pay taxes. Knowledge of tax have a significant positive effect on the willingness of pay taxes.

scholarly journals INTERPRETASI KEPERCAYAAN DEBITUR KKM CENTRAL SANTOSA FINANCE CABANG SURABAYA

BISMA ◽  
2019 ◽  
Vol 13 (2) ◽  
pp. 78
Author(s):  
Wilma Cordelia Izaak ◽  
Hesty Prima Rini
Keyword(s):  
Consumer Satisfaction ◽  
Perceived Value ◽  
Sampling Technique ◽  
Perceived Quality ◽  
Partial Least Square ◽  
Least Square ◽  
Significant Positive Effect ◽  
Customer Trust ◽  
Positive Effect ◽  
Pls Method

The purpose of this study is to analyze and interpret the effect of perceived quality and perceived value on consumer satisfaction and loyalty. The research sample was taken using a purposive sampling technique with the sample consisting of 67 debtors of motorbike ownership credit at the Central Santosa Finance Surabaya. The research data were analyzed using Partial Least Square (PLS) method. The results showed that perceived quality had a significant positive effect on loyalty through satisfaction, and perceived value had a significant positive effect on loyalty, both directly and indirectly through satisfaction. However, perceived quality did not have a direct effect on loyalty. These results implied that the company should continuously improve its service quality to maintain customer trust, satisfaction, and loyalty. Keywords: loyalty, perceived quality, perceived value, satisfaction.  

scholarly journals Determinant Analysis of Residual Net Income in The Sharia Cooperative: Company Size as Mediator

2018 ◽  
Vol 1 (01) ◽  
pp. 13-22
Author(s):  
Bulan Karima Nurani ◽  
Hasan Mukhibad
Keyword(s):  
Path Analysis ◽  
Sampling Technique ◽  
Total Asset ◽  
Company Size ◽  
Net Income ◽  
Significant Positive Effect ◽  
Purposive Sampling ◽  
Positive Effect ◽  
Determinant Analysis

  This study aims to identify the effect of own capital and financing to net income (SHU), and how its effect when mediated by total assets. The population in this research are all Sharia Cooperative which operates in Semarang regency, there are 25 cooperatives. Sampling technique using is purposive sampling technique, which finally obtained 13 cooperatives with a period of observation 5 years. The method of analysis used to answer the hypothesis in this research is Path Analysis and Sobel Test. The results of this study indicate that partially own capital and financing have a significant positive effect on total asset, own capital has a significant positive effect on net income, financing has no significant effect on net income, total asset has an insignificant positive effect on net income, total asset did not succeed in mediating the effect of own capital on net income, and total asset succeed in mediating the effect of financing on net income. Keywords: Financing; Net Income; Own Capital; Total Assets.

scholarly journals The Effect of Authentic Leadership on Organizational Citizenship Behaviors Mediated by Trust in Leaders

2021 ◽  
Vol 3 (2) ◽  
pp. 105-116
Author(s):  
Ria Wahyuni ◽  
Agoes Ganesha Rahyuda
Keyword(s):  
Path Analysis ◽  
Organizational Citizenship ◽  
Authentic Leadership ◽  
Sampling Technique ◽  
Organizational Citizenship Behaviors ◽  
Significant Positive Effect ◽  
Citizenship Behaviors ◽  
Analysis Techniques ◽  
Trust In Leaders ◽  
Positive Effect

The purpose of this study was to analyze the effect of authentic leadership on OCB mediated by trust in leaders at Royal Tulip Springhill Resort Jimbaran. This research was conducted at the Royal Tulip Springhill Resort Jimbaran, the number of samples used was 65 employees using nonprobability sampling with saturated sampling technique. The data were analyzed using path analysis techniques. Collecting data through interviews and distributing questionnaires. The results showed that authentic leadership had a positive and significant effect on OCB at the Royal Tulip Springhill Resort Jimbaran. Authentic leadership has a significant positive effect on trust in leaders of Royal Tulip Springhill Resort Jimbaran. Trust in leaders have a significant positive effect on OCB at Royal Tulip Springhill Resort Jimbaran. Trust in leaders partially mediate the influence of authentic leadership on OCB at Royal Tulip Springhill Resort Jimbaran. The implication of this research is that with the existence of trust in leaders, authentic leadership can have an effect on OCB. Therefore, with better authentic leadership, trust in leaders will increase and will also increase employee OCB.

scholarly journals Analisis Faktor-Faktor yang Mempengaruhi Kepuasan Pelanggan di Indomaret Hayam Wuruk Purwodadi

2021 ◽  
Vol 23 (2) ◽  
pp. 97-107
Author(s):  
Akhmad Nurrofi
Keyword(s):  
Service Quality ◽  
Consumer Satisfaction ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Multiple Linear Regression Analysis ◽  
Test Reliability ◽  
Price Perception ◽  
Testing Techniques ◽  
Positive Effect

This study aims to test and analyze the effect of company image, price perception and service quality on consumer satisfaction, case study at Indomaret Minimarket Jl. Hayam Wuruk Purwodadi. Data collection is done through distributing questionnaires to 115 consumers. Data analysis in this study using SPSS version 21. The sampling technique used is the census method and the data testing techniques used in this study include the validity test with factor analysis, test reliability with Cronbach Alpha. Classical assumption tests and multiple linear regression analysis, to test and prove the research hypothesis. The results of the analysis show that the first equation is Y = 0.254X1 + 0.029X2 + 0.551X3 which means the variable company image, service quality has a positive effect on the variable customer satisfaction, while the price perception does not affect consumer satisfaction.

scholarly journals Analysis the Effect of Web Quality and Fulfillment on Satisfaction and Its Impact on Repurchase Intention

Performance ◽  
2021 ◽  
Vol 28 (01) ◽  
pp. 82
Author(s):  
Rizky Fauzan ◽  
Damianus Ute
Keyword(s):  
Data Analysis ◽  
Path Analysis ◽  
Survey Methods ◽  
Sampling Technique ◽  
Repurchase Intention ◽  
Purposive Sampling ◽  
Web Quality ◽  
Positive Effect ◽  
The Web

The  purpose of this study was to analyze the effect of web quality, fulfillment, and satisfaction and its impact on repurchase intention of e-commerce customers. This type of research used survey methods, the population in this study were all Tokopedia consumers in Pontianak city-Indonesia. The sample in this study used 100 respondents using purposive  sampling technique and the data analysis carried out with path analysis. Results of the first substructure was fulfillment and web quality had positive effect to satisfaction. The second substructure was the fulfillment did not effect the repurchase intention while the web quality and satisfaction variables had positive effect on repurchase intention. Satisfaction mediated the effect of fullfillment and web quality on repurchase intention.

scholarly journals ANALISIS PENGARUH PENERAPAN TEKNOLOGI INFORAMASI DAN INOVASI TERHADAP KEUNGGULAN BERSAING SERTA DAMPAKNYA TERHADAP KINERJA PERUSAHAAN FREIGHT FORWADING

2018 ◽  
Author(s):  
Lisda Rahmasari
Keyword(s):  
Information Technology ◽  
Competitive Advantage ◽  
Sampling Technique ◽  
Coefficient Of Determination ◽  
Company Performance ◽  
Significant Positive Effect ◽  
Central Java ◽  
And Performance ◽  
Freight Forwarding ◽  
Positive Effect

<p>The purpose of this research is to find out the influence of information technology and innovation to the benefit of rivalry and the effect to the company performance. The population of this research is all freight forwarding company in Semarang, Central Java. The sample was selected by sampling technique where the sample was 100 companies. The data were collected by using questionnaires, interviews, and documentations. The data analysis used was multi regression analysis of SPSS Version 17 for windows. The results of this research showed that: 1) Technology Information have a significant positive effect on the benefit of rivalry with a probability value of 0.01&lt;0.05; 2) Innovation have no significant advantage with a probability value 0f 0.06&gt;0.05: and have a significant positive effect on performance with a probability value of 0.000&lt;0.05. The coefficient of determination (R2)is 0.71 or 0.71%. This shows that 71% of the competitive advantage is affected by the information technology affected by other independent variables not under study.</p><p><strong>Keywords: Information Technology , Innovation , Competitive Advantage And Performance</strong></p><p><strong></strong>Penelitian ini bertujuan untuk mengetahui pengaruh penerapan teknologi informasi dan inovasi terhadap keunggulan bersaing serta dampaknya terhadap kinerja perusahaan. Populasi dalam penelitian ini adalah seluruh perusahaan Freight Forwading di Semarang. Pengambilan sampel menggunakan teknik purposive sampling. Sampel yang digunakan adalah 100 perusahaan. Pengumpulan data dilakukan dengan angket, wawancara dan dokumentasi. Teknik analisis data yang digunakan dalam penelitian ini adalah analisis regresi berganda dengan program spss versi 17 for window. Hasil penelitian menunjukkan bahwa: 1) penerapan teknologi informasi berpengaruh positif dan signifikan terhadap keunggulan bersaing dengan nilai probability 0,01&lt;0,05; 2) inovasi berpengaruh positif dan tidak signifikan terhadap keunggulan bersaing dengan nilai probability 0,06&gt;0,05; 3) keunggulan bersaing secara berpengaruh positif dan signifikan kinerja perusahaan dengan nilai probability 0,00&lt;0,05. Dan diperoleh nilai koefisien determinasi (R2 ) sebesar 71 %. Nilai tersebut menunjukkan bahwa 71% keunggulan bersaing dipengaruhi oleh penerapan teknologi informasi dan inovasi sedangkan sisanya 29 % dipengaruhi oleh variabel bebas lain yang tidak diteliti.</p><p><strong>Kata kunci : Penerapan Teknologi Informasi, Inovasi, Keunggulan Bersaing dan Kinerja Perusahaan</strong></p>

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