scholarly journals Analisis Sistem Informasi Union Catalogue Perpustakaan UIN Raden Fatah Palembang dengan Pendekatan EUCS

2018 ◽  
Vol 18 (2) ◽  
pp. 182-187
Author(s):  
Rusmiatiningsih
Keyword(s):  
User Satisfaction ◽  
Information Needs ◽  
Total Sample ◽  
Academic Community ◽  
End User ◽  
Average Value ◽  
A Value ◽  
Level Of Satisfaction ◽  
High Level ◽  
End User Computing

The Library of UIN Raden Fatah Palembang is one of the university libraries that uses a system automation and union catalog system to meet the information needs of the academic community. This study aims to determine the level of satisfaction of users in utilizing union catalog using the End User Computing Catalog Satisfaction (EUCS) approach. This study uses a quantitative method with a total sample of 100 visitors to the Palembang Raden Fatah UIN Library. From the calculation of the mean and grand mean it was found that the subvariable content obtained a high score of 3.98, the subvariable accuracy obtained a high score of 3.97. In the subvariabel the format obtained a high score of 4.09. punctuality earned a high score of 4.01. The grand mean catalog satisfaction variable together with the End User Computing Satisfaction approach, obtained a value of 4.03 from the average value of 5 satisfaction subvariables. With a value of 4.01 which indicates that user satisfaction is at a high level.   Keywords: author guidelines, Pustaka Budaya, article template

scholarly journals ANALYSIS OF THE USE OF THE BEBUNGE APPLICATION USING END USER COMPUTING SATISFACTION MODEL

2021 ◽  
Vol 14 (1) ◽  
pp. 83-87
Author(s):  
Resad Setyadi ◽  
Muhammad Hamzah Baqi
Keyword(s):  
User Satisfaction ◽  
Smart Cities ◽  
Moderate Intensity ◽  
End User ◽  
Average Value ◽  
Level Of Satisfaction ◽  
The Status ◽  
District Government ◽  
Service Application ◽  
End User Computing

The Bekasi district Government already has an integrated service application, namely Bebunge or Bekasi Nyambung Bae. This application is the beginning of a part of the Bekasi district plan to prepare Bekasi for a Smart City. Through the Bebunge application, Bekasi residents can get information for population needs. However, to what extent is the satisfaction of Bekasi society with the Bebunge application so that the Bekasi government can get an evaluation of application usage by looking at the level of user satisfaction. This study analyzes the level of user satisfaction of the Bebunge application using the End User Computing Satisfaction (EUCS) model. The questionnaire analysis method uses inferential statistical analysis with Smart PLS media. Based on the guidelines for the level of satisfaction, the results of the study show that if the satisfaction level of Bekasi society is at an average value of 3.45, which is at level 4, it means that Bekasi society generally uses the Bebunge application with moderate intensity and find the Bebunge practical application. The recommendation for the Bebunge application is that additional features are needed to access job vacancies, information on the latest status updates for COVID-19 in Bekasi, and an Update on the status of the COVID-19 zone in Bekasi. The contribution of this study is to improve the functionality of the Bebunge application for Bekasi society. The second contribution of this study is to become a reference for researchers from the subdomain of smart cities, namely smart society

scholarly journals Evaluasi Kepuasan Pelayanan Pengguna Aplikasi OPAC Perpustakaan STMIK AMIKOM Yogyakarta

2015 ◽  
Vol 1 (1) ◽  
pp. 46
Author(s):  
Fatimah Nur Arifah ◽  
Abidarin Rosidi ◽  
Hanif Al Fatta
Keyword(s):  
Performance Analysis ◽  
User Satisfaction ◽  
Ease Of Use ◽  
Public Access ◽  
End User ◽  
Improve Performance ◽  
Five Dimensions ◽  
Satisfaction Index ◽  
Level Of Satisfaction ◽  
End User Computing

Penelitian ini bertujuan untuk mengetahui dan mengukur tingkat kepuasan pengguna terhadap aplikasi Online Public Access Catalog (OPAC) pada Perpustakaan STMIK AMIKOM Yogyakarta. Subjek penelitian ini ialah mahasiswa yang terdaftar sebagai anggota perpustakaan dan objek penelitian ini adalah aplikasi OPAC Perpustakaan STMIK AMIKOM Yogyakarta. Analisis data dalam penelitian ini menggunakan diagram Importance Performance Analysis (IPA) dipadukan dengan Indeks Kepuasan Pengguna (IKP) didasarkan pada indikator-indikator dari lima dimensi End User Computing Satisfaction yaitu isi (content), keakuratan (accuracy), bentuk (format), kemudahan penggunaan (ease of use) dan ketepatan waktu (timeliness). Hasil penelitian menunjukkan pengguna OPAC Perpustakaan STMIK AMIKOM Yogyakarta cukup puas dengan hasil perhitungan IKP 78,01 %. Penelitian ini diharapkan dapat memberi masukan pada pengelola OPAC sebagai bahan acuan untuk meningkatkan kinerja OPAC.This study aims to identify and measure the level of satisfaction of users of the application Online Public Access Catalog (OPAC) in the library STMIK AMIKOM Yogyakarta. These subjects are students who are registered as members of the library and the object of this study is OPAC STMIK Library AMIKOM Yogyakarta. Analysis of the data in this study using a diagram of Importance Performance Analysis (IPA) which is combined with User Satisfaction Index (IKP) based on the five dimensions of End User Computing Satisfaction; content, accuracy, format, ease of use and timeliness. The results showed users of OPAC STMIK AMIKOM Yogyakarta quite satisfied with the results of the calculation IKP 78.01%. This research is expected to provide input to the manager of the OPAC as a reference to improve performance of the OPAC.

scholarly journals Analisis Tingkat Kepuasan Pengguna Sistem Informasi Kerja Praktek dan Skripsi (SKKP) Menggunakan Metode End User Computing Satisfaction (EUCS)

2020 ◽  
Vol 4 (1) ◽  
pp. 17-21
Author(s):  
Nanny Raras Setyoningrum
Keyword(s):  
Information Technology ◽  
User Satisfaction ◽  
Ease Of Use ◽  
End User ◽  
Web Based ◽  
Five Dimensions ◽  
Level Of Satisfaction ◽  
Level Information ◽  
User Expectations ◽  
End User Computing

The advantages of information technology in the education has developed a lot, especially in universities. An example of the application of tertiary level information technology is the delivery of information presented through the university's official website. One of the web-based systems owned by the STTI Tanjungpinang is the Sistem Informasi Kerja Praktek dan Skripsi (SKKP). With this technology, the process of submitting titles to the registration of practical work trials and student theses has been switched online. Analysis of the level of satisfaction is important to know the extent of expectations and perceptions of system users in an effort to achieve the perfection of an information system and can meet user expectations. One method in analyzing user satisfaction levels is end user computing satisfaction (EUCS). Dimensions in EUCS consist of content, accuracy, format, ease of use and timeliness. This type of research is descriptive research that is intended to describe the phenomena that exist, which took place at this time or in the past. Data collection methods included observation, interviews and distribution of questionnaires with a sample of 35 respondents who were active SKKP users. The results of the analysis of user satisfaction level SKKP STTI Tanjungpinang using the EUCS method of 78.69% with a gap of 21.31% means users are in the range of satisfied categories. From the five dimensions, the variable content has the smallest gap of 8.69% while the largest gap is in the accuracy variable, which is 32.02%.

PENGEMBANGAN DESAIN POMPA LISTRIK SENTRIFUGAL UNTUK GALLON AIR MINUM

2020 ◽  
Vol 6 (1) ◽  
pp. 32
Author(s):  
Muhamad Imron Zamzani ◽  
Indro Prakoso
Keyword(s):  
Customer Satisfaction ◽  
Water Intake ◽  
User Satisfaction ◽  
Electric Pump ◽  
Water Pump ◽  
End User ◽  
Level Of Satisfaction ◽  
Effective Design ◽  
End User Computing

The gallon water pump used to meet household needs, in general, is a manual pump, with an affordable price, this pump is excellent. However, the use of manual pumps is considered ineffective for water intake in gallons, so development innovation is needed for a more effective design. The purpose of this research is to design a centrifugal electric pump that is designed to facilitate the collection of water in gallons on a scale of household needs. The researcher used the Kano method to design the pump, this method was chosen so that user satisfaction is guaranteed. To get the level of product satisfaction, by distributing questionnaires to 44 respondents with 10 attributes. Analysis to determine the level of satisfaction of centrifugal electric pump products using the End-User Computing Satisfaction (EUCS) method. The level of satisfaction of centrifugal electric pump products designed with the Kano method states that most of the attributes are in an Attractive condition, meaning that the customer wants the centrifugal electric pump product to be produced immediately. With the proposed design based on human anthropometry, it is expected to be able to increase customer satisfaction.

scholarly journals Information Behavior within the Humanities: Searching or Browsing, Recall or Precision? Researching the Information Needs of Academics: the Case Study of the Faculty of History of the University of Warsaw

2015 ◽  
Vol 53 (1(105)) ◽  
pp. 82-95
Author(s):  
Anna Mierzecka
Keyword(s):  
User Satisfaction ◽  
Information Needs ◽  
Information Behavior ◽  
Research Process ◽  
Academic Community ◽  
Local Conditions ◽  
Academic Texts ◽  
Degree Of Satisfaction ◽  
High Level ◽  
The University

PURPOSE/THESIS: The aim of this research was to discover the characteristics of information behavior among the scholars whose academic focus lies within the field of humanities. Recognizing the importance of local conditions and their impact on information behavior, the researcher conducted her empirical study on a group of Polish academics, i.e. the employees of the Faculty of History at the University of Warsaw. Particular emphasis was put on establishing (1) how academics retrieve required literature, (2) what factors may influence the degree of satisfaction from the query, (3) how crucial was the level of results’ relevance and (4) whether academics assign greater importance to query recall or precision. APPROACH/METHODS: Empirical research was preceded by the analysis of subject literature enabling the author of the paper to outline several internationally observed tendencies in information behavior of academics, and to formulate theses with regard to Polish academics. These were verified on the basis of 54 in-depth interviews with the employees of the Faculty of History at the University of Warsaw and their ordered queries of academic literature. RESULTS AND CONCLUSIONS: Research results have indicated that humanities scholars prefer browsing document sets characterized by a high level of recall as a method of retrieving required subject literature. Due to the difficulty in formulating query instructions with sufficient precision, they less frequently choose the method of searching for document sets characterized by high precision factor. The need to browse through irrelevant titles was found to have no significant impact on the level of user satisfaction. Additional research has also indicated that academic texts databases are still insufficiently adjusted to the needs of humanities scholars. ORIGINALITY/VALUE: The research has allowed to describe information behavior of humanities scholars with regard to the use of digital technologies in the research process, which so far has not taken place in the case of Polish academic community.  

scholarly journals Analisis Faktor Kepuasan Pengguna Layanan Website SKCK Online Menggunakan Metode End User Computing Satisfaction (EUCS)

2020 ◽  
Vol 5 (2) ◽  
pp. 72
Author(s):  
Yanuar Nurdiansyah ◽  
Eka Putri Agustini Wulandari ◽  
Diah Ayu Retnani Wulandari
Keyword(s):  
User Satisfaction ◽  
Statistical Test ◽  
Ease Of Use ◽  
End User ◽  
Reliable Test ◽  
Level Of Satisfaction ◽  
Content Variable ◽  
Valid Test ◽  
Area Data ◽  
End User Computing

One of the main duties of the police is to provide services to the community, namely the preparation of Police Record Certificate (SKCK). Making SKCK based online to facilitate the community in making SKCK. But there are some online SKCK users, there are still many problems that arise and criticism of online SKCK. Therefore it is necessary to measure the level of satisfaction and analyze the factors that affect user satisfaction with online SKCK. This study uses the End User Computing Satisfaction (EUCS) method. This type of research is quantitative by distributing questionnaires to SKCK registrants in the Banyuwangi area. Data analysis was carried out by using valid test, reliable test, descriptive statistical test, F test and T test using SPSS 22. The results of the descriptive test with the Likert scale in order of the largest, namely the content variable with a percentage of 85.4%, are included in the Very Satisfied category, the 80.4% timeliness variable is included in the Very Satisfied category, the 75.8% ease of use variable is included in the Satisfied category, the 73.2% format variable is included in the Satisfied category and 67.5% accuracy variable is included in the Satisfied category.

scholarly journals EVALUASI TINGKAT KEPUASAN PENGGUNA TERHADAP SISTEM INFORMASI WEB TEKNIK.UMPO.AC.ID MENGGUNAKAN METODE EUCS

KOMPUTEK ◽  
2019 ◽  
Vol 3 (2) ◽  
pp. 64
Author(s):  
Vandu Yogi Saputra ◽  
Dwiyono Ariyadi ◽  
Aslan Alwi
Keyword(s):  
Information System ◽  
User Satisfaction ◽  
Ease Of Use ◽  
Dominant Factor ◽  
End User ◽  
Display Format ◽  
A Value ◽  
Content Variable ◽  
End User Computing

The existence of an information system can make it easier to provide information and services. The Faculty of Engineering of Muhammadiyah University Ponorogo itself has an information system in the form of a website which is used almost every day by students. teknik.umpo.ac.id is a web address that is owned by the faculty of engineering, sometimes students have a lot of complaints about the information and services provided in it, whether the information is less up to date or even the appearance is a bit confusing when opened via a smartphone. The author aims to evaluate the information system to improve services to students. One method for measuring satisfaction is EUCS or End User Computing Satisfaction. Content variable in Content value gets 42.5% percentage which is included in the category of Disagree, Accuracy (Accuracy) of 62.6% percentage of which is in the category of Agree, Display (Format) with 65.73% of the percentage that is included in the Agree category . Ease of Use (user convenience) with a percentage of 77% included in the Agree category. On time (Timeliness) with a percentage rate of 29% which is included in the category of Disagree. The dominant factor in creating user satisfaction in the EUCS method on the technical website.umpo.ac.id is the variable that has the highest mean (mean), namely the ease of use variable which reaches a value of 77%, while the variable which has the lowest mean (mean), which is the Timeliness variable with a percentage of 29%.

scholarly journals Model Satisfaction Users Measurement of Academic Information System Using End-User Computing Satisfaction (EUCS) Method

2020 ◽  
Vol 3 (2) ◽  
pp. 119-123
Author(s):  
Nur Aeni Hidayah ◽  
Elvi Fetrina ◽  
Alvali Zaqi Taufan
Keyword(s):  
Information System ◽  
User Satisfaction ◽  
System Reliability ◽  
Educational Institution ◽  
Sampling Technique ◽  
Ease Of Use ◽  
Practical Consideration ◽  
End User ◽  
Academic Information ◽  
End User Computing

As concrete steps in order to realize the vision and mission of an organization or educational institution is to implement the system of academic information. The one factor that influences the success of the academic information system is the satisfaction of users.  The problems in the user satisfaction are also issues that cannot be denied and continue to be studied. In consequently, having measurements related to user satisfaction is required. This research is done to see how the user satisfaction of the existing system has been implemented and to know what factorshas influenced the system. The method used in this study is a quantitative method using the End User Computing Satisfaction (EUCS) model whereas 255 respondents are chosen as the sample for the study. The purposive sampling technique is usedand the PLS-SEM approach with tools Smart PLS 3.0 is used for analyzing the data.  This research consists of 7 hypotheses and 8 variables, namely Content, Accuracy, Format, Timeliness, Ease of Use, System Reliability, System Speed and End-User Satisfaction. The research finds out that the current level of end-user satisfaction is in satisfied level. Inferentially, of the 7 hypotheses tested, 2 of them were rejected and the other 5; Accuracy, System Reliability, Timeliness, Content and System Spee;are accepted.Through this research, it is hoped that later it could be used as a practical consideration and theoretical study in thefuture.

scholarly journals End User Computing Satisfaction : Model Analisis Kepuasan Pengguna Aplikasi Menggunakan Partial Least Square Structural Equation Modeling (Studi Kasus)

2021 ◽  
Vol 8 (6) ◽  
pp. 1237
Author(s):  
Aditia Angga Perdana ◽  
Meinarini Catur Utami ◽  
Qurrotul Aini
Keyword(s):  
Customer Satisfaction ◽  
Real Time ◽  
User Satisfaction ◽  
Random Sampling ◽  
Simple Random Sampling ◽  
Ease Of Use ◽  
Partial Least Square ◽  
Equation Modeling ◽  
End User ◽  
End User Computing

<p class="infAbstract">Toyota Sales Operation atau dikenal sebagai AUTO2000 adalah bagian dari perseroan terbuka PT. Astra yang beroperasi di sektor otomotif dan sudah menjalankan beberapa servis untuk menaikkan kepuasan pelanggan. Salah satunya dengan menghadirkan AUTO2000 <em>Mobile</em>, sebagai fasilitas pemesanan servis kendaraan secara <em>online</em> yang bertujuan untuk memudahkan pengguna untuk mempercepat proses bisnis dan mengurangi bahkan menghilangkan durasi waktu mengantri. Namun dalam penerapannya masih banyak kekurangan maupun kelemahan yang dirasakan pengguna di antaranya masih ada <em>bugs</em>, tidak ada fitur <em>real-time chat</em> serta beberapa pengguna masih kesulitan menggunakan aplikasi tersebut. Capaian riset ini adalah menginvestigasi tingkat kepuasan pelanggan dan memperoleh variabel signifikan yang berdampak pada kepuasan pelanggan Aplikasi AUTO2000 <em>Mobile</em>. Metode riset ini menerapkan <em>End-User Computing Satisfaction</em> (EUCS) dengan cara kuantitatif dan diseminasi kuesioner mendapatkan informasi dari objek penelitian. Populasi dalam riset ini adalah pemakai AUTO2000 <em>Mobile</em>. Dari populasi tersebut terpilih sebanyak 252 responden dan diseminasi kuesioner dilaksanakan melalui daring dan membagikan secara langsung dengan cara <em>simple random sampling</em>. Setelah itu, data yang dikumpulkan diolah dengan program Microsoft Excel 2016 serta PLS-SEM mengoperasikan <em>tool</em> SmartPLS 3.2.7. Hasilnya, terdapat 5 jalur yang diuji, H<sub>0</sub> ditolak untuk empat variabel dan H<sub>0</sub> diterima untuk satu variabel. Terdapat empat variabel yang berpengaruh signifikan pada kepuasan pelanggan AUTO2000 <em>Mobile</em> yaitu: <em>accuracy</em>, <em>content</em>, <em>format</em> dan <em>ease of use</em>.</p><p class="infAbstract"> </p><p class="infAbstract"><em><strong>Abstract</strong></em></p><p class="Judul2"><em>Toyota Sales Operation or known as AUTO2000 is part of the public company PT. Astra </em><em>that</em><em> engaged in the automotive sector and has done several service improvements to increase customer satisfaction. One of them is by presenting AUTO2000 Mobile, which is an online vehicle service ordering facility that is implemented </em><em>to make </em><em>it easier for users</em><em>, therefore</em><em> it is </em><em>considered to</em><em> speed up business processes and reduce or even eliminate the duration of the queue. But in its implementation there are still many shortcomings and weaknesses felt by users including bugs, there is no real-time chat feature</em><em>,</em><em> and some users still have difficulty using the application, </em><em>hence</em><em> it is </em><em>prominent</em><em> to </em><em>conduct</em><em> </em><em>study dealing with</em><em> end-user satisfaction. The </em><em>aim</em><em> of this </em><em>research</em><em> is to analysis of end-user satisfaction </em><em>level </em><em>and determine the </em><em>variables</em><em> that </em><em>impact</em><em> end-user satisfaction of the AUTO2000 Mobile Application. This research method </em><em>deals with</em><em> End-User Computing Satisfaction (EUCS) with a quantitative approach and questionnaire distribution to obtain data from respondents. The </em><em>research subject</em><em> in this study </em><em>are</em><em> AUTO2000 Mobile users. </em><em>The</em><em> </em><em>population consist of</em><em> 252 respondents</em><em> and q</em><em>uestionnaires </em><em>are</em><em> distributed online and offline with simple random sampling. Furthermore, the </em><em>obtained </em><em>data were analyzed using Ms. Excel 2016 and with the PLS-SEM approach using SmartPLS 3.2.7. The result, from the 5 paths tested, H<sub>0</sub> is rejected for </em><em>four</em><em> variables and H<sub>0</sub> is accepted for </em><em>one</em><em> variable</em><em>. There are four variables that have a significant effect on customer satisfaction of AUTO2000 Mobile, namely: accuracy, content, format and ease of use.</em></p><p class="infAbstract"><em><strong><br /></strong></em></p>

The Collaborative Use of Information Technology

2002 ◽  
pp. 184-203
Author(s):  
William J. Doll ◽  
Xiaodong Deng
Keyword(s):  
Systems Analysis ◽  
User Satisfaction ◽  
Information Needs ◽  
Flow Analysis ◽  
User Participation ◽  
End Users ◽  
End User ◽  
Information Flow Analysis ◽  
Collaborative Applications ◽  
Research Questions

Building upon the work of behavioral scientists who study participative decision making, Doll and Torkzadeh (1991) present a congruence construct of participation that measures whether end users participate as much as they want in key systems analysis decisions. Using a sample of 163 collaborative and 239 non-collaborative applications, this research focuses on three research questions: (1) Is user participation more effective in collaborative applications? (2) What specific decision issues enhance user satisfaction and productivity? and (3) Can permitting end users to participate as much as they want on some issues be ineffective or even dysfunctional? The results indicate that user participation is more effective in collaborative applications. Of the four decision issues tested, only participation in information needs analysis predicts end-user satisfaction and task productivity. Encouraging end users to participate as much as they want on a broad range of systems analysis issues such as project initiation, information flow analysis, and format design appears to be, at best, a waste of time and, perhaps, even harmful. These findings should help managers and analysts make better decisions about how to focus participatory efforts and whether end users should participate as much as they want in the design of collaborative systems.

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