scholarly journals ANALYSIS OF THE USE OF THE BEBUNGE APPLICATION USING END USER COMPUTING SATISFACTION MODEL

2021 ◽  
Vol 14 (1) ◽  
pp. 83-87
Author(s):  
Resad Setyadi ◽  
Muhammad Hamzah Baqi
Keyword(s):  
User Satisfaction ◽  
Smart Cities ◽  
Moderate Intensity ◽  
End User ◽  
Average Value ◽  
Level Of Satisfaction ◽  
The Status ◽  
District Government ◽  
Service Application ◽  
End User Computing

The Bekasi district Government already has an integrated service application, namely Bebunge or Bekasi Nyambung Bae. This application is the beginning of a part of the Bekasi district plan to prepare Bekasi for a Smart City. Through the Bebunge application, Bekasi residents can get information for population needs. However, to what extent is the satisfaction of Bekasi society with the Bebunge application so that the Bekasi government can get an evaluation of application usage by looking at the level of user satisfaction. This study analyzes the level of user satisfaction of the Bebunge application using the End User Computing Satisfaction (EUCS) model. The questionnaire analysis method uses inferential statistical analysis with Smart PLS media. Based on the guidelines for the level of satisfaction, the results of the study show that if the satisfaction level of Bekasi society is at an average value of 3.45, which is at level 4, it means that Bekasi society generally uses the Bebunge application with moderate intensity and find the Bebunge practical application. The recommendation for the Bebunge application is that additional features are needed to access job vacancies, information on the latest status updates for COVID-19 in Bekasi, and an Update on the status of the COVID-19 zone in Bekasi. The contribution of this study is to improve the functionality of the Bebunge application for Bekasi society. The second contribution of this study is to become a reference for researchers from the subdomain of smart cities, namely smart society

scholarly journals Analisis Sistem Informasi Union Catalogue Perpustakaan UIN Raden Fatah Palembang dengan Pendekatan EUCS

2018 ◽  
Vol 18 (2) ◽  
pp. 182-187
Author(s):  
Rusmiatiningsih
Keyword(s):  
User Satisfaction ◽  
Information Needs ◽  
Total Sample ◽  
Academic Community ◽  
End User ◽  
Average Value ◽  
A Value ◽  
Level Of Satisfaction ◽  
High Level ◽  
End User Computing

The Library of UIN Raden Fatah Palembang is one of the university libraries that uses a system automation and union catalog system to meet the information needs of the academic community. This study aims to determine the level of satisfaction of users in utilizing union catalog using the End User Computing Catalog Satisfaction (EUCS) approach. This study uses a quantitative method with a total sample of 100 visitors to the Palembang Raden Fatah UIN Library. From the calculation of the mean and grand mean it was found that the subvariable content obtained a high score of 3.98, the subvariable accuracy obtained a high score of 3.97. In the subvariabel the format obtained a high score of 4.09. punctuality earned a high score of 4.01. The grand mean catalog satisfaction variable together with the End User Computing Satisfaction approach, obtained a value of 4.03 from the average value of 5 satisfaction subvariables. With a value of 4.01 which indicates that user satisfaction is at a high level.   Keywords: author guidelines, Pustaka Budaya, article template

scholarly journals Evaluasi Kepuasan Pelayanan Pengguna Aplikasi OPAC Perpustakaan STMIK AMIKOM Yogyakarta

2015 ◽  
Vol 1 (1) ◽  
pp. 46
Author(s):  
Fatimah Nur Arifah ◽  
Abidarin Rosidi ◽  
Hanif Al Fatta
Keyword(s):  
Performance Analysis ◽  
User Satisfaction ◽  
Ease Of Use ◽  
Public Access ◽  
End User ◽  
Improve Performance ◽  
Five Dimensions ◽  
Satisfaction Index ◽  
Level Of Satisfaction ◽  
End User Computing

Penelitian ini bertujuan untuk mengetahui dan mengukur tingkat kepuasan pengguna terhadap aplikasi Online Public Access Catalog (OPAC) pada Perpustakaan STMIK AMIKOM Yogyakarta. Subjek penelitian ini ialah mahasiswa yang terdaftar sebagai anggota perpustakaan dan objek penelitian ini adalah aplikasi OPAC Perpustakaan STMIK AMIKOM Yogyakarta. Analisis data dalam penelitian ini menggunakan diagram Importance Performance Analysis (IPA) dipadukan dengan Indeks Kepuasan Pengguna (IKP) didasarkan pada indikator-indikator dari lima dimensi End User Computing Satisfaction yaitu isi (content), keakuratan (accuracy), bentuk (format), kemudahan penggunaan (ease of use) dan ketepatan waktu (timeliness). Hasil penelitian menunjukkan pengguna OPAC Perpustakaan STMIK AMIKOM Yogyakarta cukup puas dengan hasil perhitungan IKP 78,01 %. Penelitian ini diharapkan dapat memberi masukan pada pengelola OPAC sebagai bahan acuan untuk meningkatkan kinerja OPAC.This study aims to identify and measure the level of satisfaction of users of the application Online Public Access Catalog (OPAC) in the library STMIK AMIKOM Yogyakarta. These subjects are students who are registered as members of the library and the object of this study is OPAC STMIK Library AMIKOM Yogyakarta. Analysis of the data in this study using a diagram of Importance Performance Analysis (IPA) which is combined with User Satisfaction Index (IKP) based on the five dimensions of End User Computing Satisfaction; content, accuracy, format, ease of use and timeliness. The results showed users of OPAC STMIK AMIKOM Yogyakarta quite satisfied with the results of the calculation IKP 78.01%. This research is expected to provide input to the manager of the OPAC as a reference to improve performance of the OPAC.

scholarly journals Analisis Tingkat Kepuasan Pengguna Sistem Informasi Kerja Praktek dan Skripsi (SKKP) Menggunakan Metode End User Computing Satisfaction (EUCS)

2020 ◽  
Vol 4 (1) ◽  
pp. 17-21
Author(s):  
Nanny Raras Setyoningrum
Keyword(s):  
Information Technology ◽  
User Satisfaction ◽  
Ease Of Use ◽  
End User ◽  
Web Based ◽  
Five Dimensions ◽  
Level Of Satisfaction ◽  
Level Information ◽  
User Expectations ◽  
End User Computing

The advantages of information technology in the education has developed a lot, especially in universities. An example of the application of tertiary level information technology is the delivery of information presented through the university's official website. One of the web-based systems owned by the STTI Tanjungpinang is the Sistem Informasi Kerja Praktek dan Skripsi (SKKP). With this technology, the process of submitting titles to the registration of practical work trials and student theses has been switched online. Analysis of the level of satisfaction is important to know the extent of expectations and perceptions of system users in an effort to achieve the perfection of an information system and can meet user expectations. One method in analyzing user satisfaction levels is end user computing satisfaction (EUCS). Dimensions in EUCS consist of content, accuracy, format, ease of use and timeliness. This type of research is descriptive research that is intended to describe the phenomena that exist, which took place at this time or in the past. Data collection methods included observation, interviews and distribution of questionnaires with a sample of 35 respondents who were active SKKP users. The results of the analysis of user satisfaction level SKKP STTI Tanjungpinang using the EUCS method of 78.69% with a gap of 21.31% means users are in the range of satisfied categories. From the five dimensions, the variable content has the smallest gap of 8.69% while the largest gap is in the accuracy variable, which is 32.02%.

PENGEMBANGAN DESAIN POMPA LISTRIK SENTRIFUGAL UNTUK GALLON AIR MINUM

2020 ◽  
Vol 6 (1) ◽  
pp. 32
Author(s):  
Muhamad Imron Zamzani ◽  
Indro Prakoso
Keyword(s):  
Customer Satisfaction ◽  
Water Intake ◽  
User Satisfaction ◽  
Electric Pump ◽  
Water Pump ◽  
End User ◽  
Level Of Satisfaction ◽  
Effective Design ◽  
End User Computing

The gallon water pump used to meet household needs, in general, is a manual pump, with an affordable price, this pump is excellent. However, the use of manual pumps is considered ineffective for water intake in gallons, so development innovation is needed for a more effective design. The purpose of this research is to design a centrifugal electric pump that is designed to facilitate the collection of water in gallons on a scale of household needs. The researcher used the Kano method to design the pump, this method was chosen so that user satisfaction is guaranteed. To get the level of product satisfaction, by distributing questionnaires to 44 respondents with 10 attributes. Analysis to determine the level of satisfaction of centrifugal electric pump products using the End-User Computing Satisfaction (EUCS) method. The level of satisfaction of centrifugal electric pump products designed with the Kano method states that most of the attributes are in an Attractive condition, meaning that the customer wants the centrifugal electric pump product to be produced immediately. With the proposed design based on human anthropometry, it is expected to be able to increase customer satisfaction.

scholarly journals Analisis Faktor Kepuasan Pengguna Layanan Website SKCK Online Menggunakan Metode End User Computing Satisfaction (EUCS)

2020 ◽  
Vol 5 (2) ◽  
pp. 72
Author(s):  
Yanuar Nurdiansyah ◽  
Eka Putri Agustini Wulandari ◽  
Diah Ayu Retnani Wulandari
Keyword(s):  
User Satisfaction ◽  
Statistical Test ◽  
Ease Of Use ◽  
End User ◽  
Reliable Test ◽  
Level Of Satisfaction ◽  
Content Variable ◽  
Valid Test ◽  
Area Data ◽  
End User Computing

One of the main duties of the police is to provide services to the community, namely the preparation of Police Record Certificate (SKCK). Making SKCK based online to facilitate the community in making SKCK. But there are some online SKCK users, there are still many problems that arise and criticism of online SKCK. Therefore it is necessary to measure the level of satisfaction and analyze the factors that affect user satisfaction with online SKCK. This study uses the End User Computing Satisfaction (EUCS) method. This type of research is quantitative by distributing questionnaires to SKCK registrants in the Banyuwangi area. Data analysis was carried out by using valid test, reliable test, descriptive statistical test, F test and T test using SPSS 22. The results of the descriptive test with the Likert scale in order of the largest, namely the content variable with a percentage of 85.4%, are included in the Very Satisfied category, the 80.4% timeliness variable is included in the Very Satisfied category, the 75.8% ease of use variable is included in the Satisfied category, the 73.2% format variable is included in the Satisfied category and 67.5% accuracy variable is included in the Satisfied category.

scholarly journals Model Satisfaction Users Measurement of Academic Information System Using End-User Computing Satisfaction (EUCS) Method

2020 ◽  
Vol 3 (2) ◽  
pp. 119-123
Author(s):  
Nur Aeni Hidayah ◽  
Elvi Fetrina ◽  
Alvali Zaqi Taufan
Keyword(s):  
Information System ◽  
User Satisfaction ◽  
System Reliability ◽  
Educational Institution ◽  
Sampling Technique ◽  
Ease Of Use ◽  
Practical Consideration ◽  
End User ◽  
Academic Information ◽  
End User Computing

As concrete steps in order to realize the vision and mission of an organization or educational institution is to implement the system of academic information. The one factor that influences the success of the academic information system is the satisfaction of users.  The problems in the user satisfaction are also issues that cannot be denied and continue to be studied. In consequently, having measurements related to user satisfaction is required. This research is done to see how the user satisfaction of the existing system has been implemented and to know what factorshas influenced the system. The method used in this study is a quantitative method using the End User Computing Satisfaction (EUCS) model whereas 255 respondents are chosen as the sample for the study. The purposive sampling technique is usedand the PLS-SEM approach with tools Smart PLS 3.0 is used for analyzing the data.  This research consists of 7 hypotheses and 8 variables, namely Content, Accuracy, Format, Timeliness, Ease of Use, System Reliability, System Speed and End-User Satisfaction. The research finds out that the current level of end-user satisfaction is in satisfied level. Inferentially, of the 7 hypotheses tested, 2 of them were rejected and the other 5; Accuracy, System Reliability, Timeliness, Content and System Spee;are accepted.Through this research, it is hoped that later it could be used as a practical consideration and theoretical study in thefuture.

scholarly journals End User Computing Satisfaction : Model Analisis Kepuasan Pengguna Aplikasi Menggunakan Partial Least Square Structural Equation Modeling (Studi Kasus)

2021 ◽  
Vol 8 (6) ◽  
pp. 1237
Author(s):  
Aditia Angga Perdana ◽  
Meinarini Catur Utami ◽  
Qurrotul Aini
Keyword(s):  
Customer Satisfaction ◽  
Real Time ◽  
User Satisfaction ◽  
Random Sampling ◽  
Simple Random Sampling ◽  
Ease Of Use ◽  
Partial Least Square ◽  
Equation Modeling ◽  
End User ◽  
End User Computing

<p class="infAbstract">Toyota Sales Operation atau dikenal sebagai AUTO2000 adalah bagian dari perseroan terbuka PT. Astra yang beroperasi di sektor otomotif dan sudah menjalankan beberapa servis untuk menaikkan kepuasan pelanggan. Salah satunya dengan menghadirkan AUTO2000 <em>Mobile</em>, sebagai fasilitas pemesanan servis kendaraan secara <em>online</em> yang bertujuan untuk memudahkan pengguna untuk mempercepat proses bisnis dan mengurangi bahkan menghilangkan durasi waktu mengantri. Namun dalam penerapannya masih banyak kekurangan maupun kelemahan yang dirasakan pengguna di antaranya masih ada <em>bugs</em>, tidak ada fitur <em>real-time chat</em> serta beberapa pengguna masih kesulitan menggunakan aplikasi tersebut. Capaian riset ini adalah menginvestigasi tingkat kepuasan pelanggan dan memperoleh variabel signifikan yang berdampak pada kepuasan pelanggan Aplikasi AUTO2000 <em>Mobile</em>. Metode riset ini menerapkan <em>End-User Computing Satisfaction</em> (EUCS) dengan cara kuantitatif dan diseminasi kuesioner mendapatkan informasi dari objek penelitian. Populasi dalam riset ini adalah pemakai AUTO2000 <em>Mobile</em>. Dari populasi tersebut terpilih sebanyak 252 responden dan diseminasi kuesioner dilaksanakan melalui daring dan membagikan secara langsung dengan cara <em>simple random sampling</em>. Setelah itu, data yang dikumpulkan diolah dengan program Microsoft Excel 2016 serta PLS-SEM mengoperasikan <em>tool</em> SmartPLS 3.2.7. Hasilnya, terdapat 5 jalur yang diuji, H<sub>0</sub> ditolak untuk empat variabel dan H<sub>0</sub> diterima untuk satu variabel. Terdapat empat variabel yang berpengaruh signifikan pada kepuasan pelanggan AUTO2000 <em>Mobile</em> yaitu: <em>accuracy</em>, <em>content</em>, <em>format</em> dan <em>ease of use</em>.</p><p class="infAbstract"> </p><p class="infAbstract"><em><strong>Abstract</strong></em></p><p class="Judul2"><em>Toyota Sales Operation or known as AUTO2000 is part of the public company PT. Astra </em><em>that</em><em> engaged in the automotive sector and has done several service improvements to increase customer satisfaction. One of them is by presenting AUTO2000 Mobile, which is an online vehicle service ordering facility that is implemented </em><em>to make </em><em>it easier for users</em><em>, therefore</em><em> it is </em><em>considered to</em><em> speed up business processes and reduce or even eliminate the duration of the queue. But in its implementation there are still many shortcomings and weaknesses felt by users including bugs, there is no real-time chat feature</em><em>,</em><em> and some users still have difficulty using the application, </em><em>hence</em><em> it is </em><em>prominent</em><em> to </em><em>conduct</em><em> </em><em>study dealing with</em><em> end-user satisfaction. The </em><em>aim</em><em> of this </em><em>research</em><em> is to analysis of end-user satisfaction </em><em>level </em><em>and determine the </em><em>variables</em><em> that </em><em>impact</em><em> end-user satisfaction of the AUTO2000 Mobile Application. This research method </em><em>deals with</em><em> End-User Computing Satisfaction (EUCS) with a quantitative approach and questionnaire distribution to obtain data from respondents. The </em><em>research subject</em><em> in this study </em><em>are</em><em> AUTO2000 Mobile users. </em><em>The</em><em> </em><em>population consist of</em><em> 252 respondents</em><em> and q</em><em>uestionnaires </em><em>are</em><em> distributed online and offline with simple random sampling. Furthermore, the </em><em>obtained </em><em>data were analyzed using Ms. Excel 2016 and with the PLS-SEM approach using SmartPLS 3.2.7. The result, from the 5 paths tested, H<sub>0</sub> is rejected for </em><em>four</em><em> variables and H<sub>0</sub> is accepted for </em><em>one</em><em> variable</em><em>. There are four variables that have a significant effect on customer satisfaction of AUTO2000 Mobile, namely: accuracy, content, format and ease of use.</em></p><p class="infAbstract"><em><strong><br /></strong></em></p>

scholarly journals User Satisfaction Analysis of Primary Care Information Systems in Semarang City with EUCS Model

2018 ◽  
Vol 7 (2) ◽  
pp. 120-125
Author(s):  
Asih Prasetyowati ◽  
Roro Kushartanti
Keyword(s):  
Primary Care ◽  
Information System ◽  
Information Systems ◽  
User Satisfaction ◽  
Ease Of Use ◽  
End User ◽  
Cross Sectional ◽  
Satisfaction Index ◽  
Care Information ◽  
End User Computing

Abstract   Primary Care Information System (P-Care) is used at the first level health facility (FKTP) for the service of patients of the National Health Insurance. The purpose of this study was to determine the success of using the P-Care information system by evaluating the system using the End User Computing Satisfaction (EUCS) Model. This is a cross-sectional survey research with Primary Care information system objects. The variables studied were the user satisfaction factors of the p-care information system including content aspects, accuracy, format, ease of use, and timeliness. The research subjects were primary care information system operators with 61 FKTPs as samples. Data were analyzed using descriptive analytical methods. P-care application user satisfaction index was 75.5 (satisfied category). This shows that respondents generally have received the primary care information system. The lowest index on A1 (system accuracy), C1 (accuracy of information), and T1&2 (timeliness of information). The lowest average user satisfaction index is on aspects of system accuracy and timeliness. To improve the index of primary care information system user satisfaction, the BPJS needs to improve system monitoring, increase feedback and increase report output. FKTP can develop a bridging P-Care system and structuring the medical record system to be more effective and efficient.   Keywords : information systems, user satisfaction, primary care, EUCS Model     Abstrak   Sistem Informasi Primary Care (P-Care) digunakan pada fasilitas kesehatan tingkat pertama (FKTP) untuk pelayanan pasien Jaminan Kesehatan Nasional (JKN).  Kepuasan pengguna aplikasi P-Care merupakan faktor penting dalam kinerja sistem informasi. Tujuan penelitian ini adalah mengetahui keberhasilan penggunaan sistem informasi p-care dengan melakukan evaluasi sistem menggunakan End User Computing Satisfaction (EUCS) Model. Jenis penelitian adalah penelitian survey bersifat cross sectional dengan obyek sistem informasi Primary Care. Variabel yang diteliti adalah faktor kepuasan pengguna sistem informasi p-care meliputi aspek content, accuracy, format, ease of use, dan timeliness. Subyek penelitian adalah operator sistem informasi primay care dengan 61 sampel FKTP. Data dianalisis dengan cara diskriptif analitik. Indeks kepuasan pengguna aplikasi P-care adalah 75,5 (kategori puas). Hal ini menunjukkan bahwa responden secara umum sudah menerima sistem informasi primay care.  Indeks terendah pada A1 (akurasi sistem), C1 (ketepatan informasi), dan T1&2 (ketepatan waktu informasi). Rata-rata indeks kepuasan pengguna paling rendah pada aspek akurasi sistem dan ketepatan waktu. Untuk meningkatkan indeks kepuasan pengguna sistem informasi primary care, maka pihak BPJS perlu meningkatkan monitoring sistem, meningkatkan feedback dan penambahan output laporan. FKTP dapat mengembangkan sistem bridging p-care dan penataan sistem rekam medis untuk pelayanan pasien yang lebih efektif dan efisien.   Kata kunci : sistem informasi, kepuasan pengguna, primary care, EUCS Model

scholarly journals KONTRIBUSI END - USER COMPUTING SATISFACTION TERHADAP KEPUASAN PENGGUNA WEBSITE PORTAL AKADEMIK PADA SISTEM SMART CAMPUS UNIVERSITAS NEGERI PADANG

2018 ◽  
Vol 2 (2) ◽  
Author(s):  
Lovri Dahliana ◽  
Zulhendra Zulhendra ◽  
Ahmaddul Hadi
Keyword(s):  
User Satisfaction ◽  
Validity And Reliability ◽  
End User ◽  
Computer Center ◽  
Ex Post ◽  
Ex Post Facto ◽  
Portal Website ◽  
Website Content ◽  
The Impact ◽  
End User Computing

This study was conducted to reveal the contribution of End - User Computing Satisfaction ( EUCS ) to the satisfaction of the end users in the UNP Academic Portal website. This research is a descriptive correlational ex post facto nature. The sample in this study amounted to 100 students. Groups as well as proportional (Proportionate Stratified Random Sampling). Data on the number the number of end-user portal website Academic Computer Center was obtained from the head of the UNP, EUCS which are factors such as the content, accuracy, format, easy of use, timeliness which become variables in this study were collected through a questionnaire using a Likert scale that has been tested for validity and reliability. Then the data were analyzed using statistical methods to analyze the impact. The results of data analysis showed : Content variables, Accuracy, format, Easy of use and Timeliness together accounted for 92,70 % of user satisfaction Portal website academic in the UNP.  So it can be concluded factor content, accuracy, format, easy of use, timeliness has contributed to user satisfaction UNP Academic Portal website, if the quality of the website Portal Academic UNP in view of the five factors of content, accuracy, format, easy of use, improved timeliness then the end-user satisfaction Academic Portal website that faculty and students will also be increased. Keywords        : Academic Portal website, Content, Accuracy, format, Easy of use, Timeli ness, satisfaction end-user.

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